Homewood Suites by Hilton North Dallas-Plano

Dark orange paint and brown carpet give a depressing feel to this hotel. Bathrooms have no fan so they feel moist and mildewy. Grout feels and looks dirty. Feels unclean. Beds feel cheap and old. This hotel needs serious TLC. Staff was nice. Breakfast was adequate. Not worth the money we spent to stay here.

I liked the location of the property and the breakfast. The staff was constantly changing and not all of them were friendly. The cleaning staff was rude and made it hard to get service done.

Had a very home-like feel.

Party of 5 came into town for a graduation. Our only complaint was the elevator. It absolutely smelled HORRENDOUS!!! We had to cover our noses every time we rode it. It was just so SOO bad!!! Staff were great, breakfast was great. Room was small but had everything needed. Just the elevator.

Pleasant

It was ok The smell is awful. Will never stay again

Bad

Room was comfy. Breakfast was so so.

Room was comfy. Breakfast was so so.

Breakfast was good. Fire hazard if you are in room on the corner 201, 301,401 then you have only one staircase to run and it’s in the other side. No water bottle in the room. Toilet bowl was not clean under the edges. Front desk lady was not friendly. Bathroom door was chipped in the bottom so the bed was.

Breakfast was good. Fire hazard if you are in room on the corner 201, 301,401 then you have only one staircase to run and it’s in the other side. No water bottle in the room. Toilet bowl was not clean under the edges. Front desk lady was not friendly. Bathroom door was chipped in the bottom so the bed was.

Breakfast was amazing. Rooms were clean and well maintained. The pool and the elevator were my only issue. Both could use some work. Everything else was amazing.

Menu was limited. Did not eat there only coffee. Room was adequate but not up to the standards I would expect from a Hilton property.

Menu was limited. Did not eat there only coffee. Room was adequate but not up to the standards I would expect from a Hilton property.

Breakfast was good; scrambled eggs, chicken sausage, oatmeal, potatoes, chorizo, small bagels and mini muffins. Enjoyed the full sized fridge and the glass dishes. Bed was very comfortable. Everything was fine.

Breakfast was good; scrambled eggs, chicken sausage, oatmeal, potatoes, chorizo, small bagels and mini muffins. Enjoyed the full sized fridge and the glass dishes. Bed was very comfortable. Everything was fine.

Good spot. Gym is OK. Room and bed are good. The room door was very tight though.

The full breakfast was delicious and well prepared..great coffee!!!

Property could use some updating. Staff was great and bed was comfortable

The staff was great, but the furniture look old and questionable cleanliness, cabinets doors uneven could not close completely. Stove top showed signs of rust. The bath tube was gross nothing but a replacement would correct. Over all things looked aged and what upkeep was poor in the room. Attempts to repair and repair was obviously DYI as a contractor would not done a job like that or allowed.

Everything was nice for the price

Clean room and breakfast was okay

Great location for restaurants. Very nice room with comfortable beds.

Clean, had basketball court!! Was friendly our room was awesome!!

Clean, had basketball court!! Was friendly our room was awesome!!

good

Good

AWESOME AND PROFESSIONAL.

For being a Hilton it wasn’t as well taken care of as I thought it would be. There is no public ice machine. The front desk people are never at the desk. It just wasn’t what I was expecting.

Not as updated as some of the others in the area.

Basketball court was awesome

Loved the kitchen with the sink and the large refrigerator. The room was spacious with a separate living room. It was perfect for our trip and we will stay again if we go back to the area.

Loved the kitchen with the sink and the large refrigerator. The room was spacious with a separate living room. It was perfect for our trip and we will stay again if we go back to the area.

Well equiped and comfortable. Would book again.

Staff was very friendly. Check in and out were smooth, the cleaning ladies were nice and helpful. The only downfall was spending $500 just to have roaches in the room. Very disappointing

Loved the size of the rooms and cleanliness, breakfast was decent and enjoyable. We enjoyed our stay, there was nothing we didn't like.

Loved the size of the rooms and cleanliness, breakfast was decent and enjoyable. We enjoyed our stay, there was nothing we didn't like.

Very nice stay was perfect for the weekend

There were no complaints.

Breakfast was good

Our entire stay was amazing starting with the team members as we checked in very nice, friendly. They suggested several places to go to enjoy. The rooms were very clean. 5 stars we give.

Property was clean and staff was very friendly!

Poorly designed space. Noisy a/c.

Clean room and good breakfast

Friendly clerks

Ok

It was really old and dirty. Smelling in hallway. Booked because it was mentioned that this place provide Baby Sitting Service, but they said on property it is not true.

Air pods where stole by cleaning staff

EVERYTHING WAS GREAT!

Excellent service and environment. Staff very nice and helpful!! Highly recommend.

Good value, great location

yes

Room was clean but quite dingy. Furniture was stained. We didn't want to sit on the upholstered couch and chair. Walls frayed. Tile in bathroom was damaged. Closet door was damaged.

This place is a bit long in the tooth. Finishes are frayed, furniture and carpet stained. Breakfast was elaborate though. We felt safe but a bit uncomfortable with the dinginess.

Desk staff was courteous. Other staff, not so much. Staff saw me assisting an elderly person and closed the door before we reached it.

The room was neglected as it was infested with roaches and n the refrigerator which got into our groceries. The toilet didn’t work and eve at the temperature of 62 it felt like 90 plus degrees. The front desk morning staff was very irate and argumentative not helpful at all. The beds were broken and sucked in besides everything being totally outdated. No one even tried to compensate or assist us with this matter.

We used to book this place each year at least twice for a week at a time and it was nice. So this time we went there was an infestation of roaches on the counters and refrigerator. And the room furniture being not only out dated but the bed caving in and the vents nor the lights in the kitchenette area worked and the room light. The toilet kept running over, then all the water went out and it stopped working. The biggest issue was the air not working properly even with the air on 62 it didn’t get cold and housekeeping even told us that the floor was extremely hot. Problem was there was no one there to assist with any of this issues as it was over the weekend and because we chose to book third party.

When we checked in, the room was hot. AC was not working and the maintenance guy came to change out the filter and it started cooling down. Water pressure was horrible. The toilet doesn’t flush from midnight - 9 am. The AC makes weird noises. After the first night, the room wasn’t even cleaned. No conditioner. We had to check out a night early because it was horrible.

Needs updating

Hotel and staff were great. Room was clean, comfortable and roomy. However we did not sleep well, or sleep really, due to some VERY noisy guests in the room across the hall that came in screaming at 230am and continued to party and fight until someone else on the floor called the police. Police came at 330am to deal with the situation but we did not get much rest to say the very least so it was not an overall good experience for us.

Not sure what kind of detergent they use for bedding and sheets, it smelt like grease. I would have rather they use clorox or something that smelt fresh.

Excellent area

We had an excellent experience! All areas were clean, breakfast was great, staff was courteous and helpful!

Quick and easy stay with breakfast included. It’s exactly what you’d expect from a 2 star hotel. Great staff

Great place

Pool is a lot smaller than the picture leads you to believe. But overall it was a good place. We'd stay again.

We chose this hotel due to suite room set up for our family. It met those needs. WiFi didn’t work during our stay with poor cell service at the location. And AC doesn’t turn down lower than 68, temp felt closer to 70. Room set up was great, breakfast was as expected.

The property falsely advertises “daily housekeeping,” but it’s actually every other day. I stayed 3 nights (Thu–Sun) with toddlers, and housekeeping was done only once—on Saturday. When I asked, the front desk confirmed it’s every other day, regardless of stay length. This misleading information influenced my decision to book. If they had clearly mentioned it in the room description or guest services, I would have chosen a different hotel.

Rooms were clean, comfortable and quiet. The stairwells had food litter, including old corn cobs and banana peels. There were a lot of unsupervised children as part of a soccer group staying there. The staff were busy working and friendly. Breakfast was good.

Enjoyed the stay

A random alarm went off around 1am. Child woke up covered in itchy bumps from sofa bed. TVs did not work because it was raining.

I liked that this is a place for my family and I to frequent and it accommodates everyone in one space. Family friendly.

Of the dishwasher as disfigured. There was a reddish stain on the curtains. The bathroom faucet at the tub had black specks all over the top of it. The bottom drawer in the bedroom wouldn’t push into the tiny dresser and the draw on the nightstand wouldn’t push in either. The beds were hard and incredibly uncomfortable. The pull out couch had a mattress that couldn’t have been thicker than 3”. We left a day early because we weren’t able to sleep.

Small, did not feel like a suite. Furniture, bathroom, and style of room outdated. No water pressure in kitchen, bathroom, and shower.

Great room, plenty of space, very clean.

It was nice and it was quiet. Furniture was a bit tired but overall a great value.

The Room was terrific, the Hotel was great!

Love the 2 bedroom option - nice and quiet too!

Bad service and not clean and poor maintenance. Our shower didn’t work well and our toilet broke during our stay.

The staff was very helpful when we checked in, as I was staying in the hotel because it was three blocks from Baylor Heart Hospital. I was having valve replacement done and, my wife had a broken foot and was on a knee scooter. They gave us a first floor room at the end of the hallway, by an exit door. This was great, as I could not lift heavy items after surgery, but I could back up the car near to the ramp from this door. The breakfast was great and the staff was friendly and courteous. The only reason I did not give it an excellent rating is that the property is an older one and is showing signs of wear and tear. Overall, we would stay here again.

When my three boys walked into the hotel room, they were in pure shock about how nice it was. "This is the best hotel, weve ever been in", is all we've heard since leaving the hotel, and its a big request for our next family outing.

Clean and roomy. Good breakfast.

Homewood suites has always been my go to for a well -appointed stay along with comfortability within your means. Unfortunately at this location it was the worst experience my family and I have ever endured. I gave 2stars for the service only because the front desk receptionists were truly kind and empathetic. On the other hand that cannot be said about management. I was spoken to in the most unprofessional manner regarding the apparent distaste for the lack of quality presented to us to which compensation was the only choice due to us having to stay in that squalor overnight. To bring this to a close our short stay consisted of the most unsanitary conditions(I've been debating whether to post the pictures I took) as well as inexcusable unprofessionalism from management and unfortunately I cannot recommend this place to others at this time.

Great stay! Loved the hotel was clean and the room was very nice the only downside was that the microwave didnt work because it would set of the breaker. I highly appreciated the help from the front desk, they went above and beyond to get us what we needed. 😊 overall happy with our stay

Best hotel of the vacation so far!

I booked this property out of panic due to a family emergency and having a parent hospitalized and needed a room for myself and my family. I put the room in my husbands name due to me being at the hospital so he could check in easily. He gets there with my kids and is completely given a hassle over a measly $50 incidental fee. I had paid for the room IN FULL already. My husband told the lady at the desk our situation as well as I talked to her myself and she refused to be any sort of emphatic. I offered to pay over the phone from the hospital and told her to use the card on file and she refused. Told me the card had to be in my husbands name for check in. I had to leave the hospital to get him and our kids checked in just for her to use the same exact card I used for booking that she said he couldn’t. She just handed me the door card with no words. She didn’t tell us when check out was, details about breakfast, absolutely NOTHING. Her attitude was piss poor! Then we wake up the next day to the cleaning ladies knocking at or unlocking our door every 30 minutes beginning around 10:30 when checkout was noon. Then we prepare to leave and we’re not notified at all that the elevator was broken and we were on the top floor.

Stayed 5nights. Everything was perfect except that my room was cleaned only once during my stay. Probably forgotten. Yet I will definitely come back to this wonderful hotel.

The elevator didn’t work, one plug in in my room worked to charge my phone, the alarm didn’t work, and we saw a roach.

Staff was great. Accommodations were good. Breakfast was fresh, big variety and overall excellent. Great dining shopping less than 10 minutes away.

Very nice time

Assigned elderly couple farthest room from the lobby, even after pointing out my husband was here to have a heart procedure next day. The front desk clerk couldnt have cared less.

Staff was nice. The hotel itself felt dirty and not well maintained.

The room was excellent. Clean and comfortable. Service was great

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Checkin is quick and friendly. KB is always great!

Great find! Quiet, clean, spacious room. Everything was perfect!

Always a great Hotel to stay at. I travel to different state and always stay at the suites roomy and comfortable

The internet was horrible. My children weren’t able to hook up to their PlayStation. We were told to use our hotspot. I called to report on the Wednesday before Thanksgiving that the toilet wasn’t working. No one came to check on the toilet until that Friday evening. We were unable to flush it. My husband had to continuously go into the back of the toilet to flush it. The water was running non stop, too. The lady at the desk said that she would leave a note. I mentioned it every day and no one came to check it out until the night before we were to check out. We had a two bedroom with two bathrooms , but 7 family members trying to share one bathroom and having to disturb other family members while sleeping wasn’t cool at all. I asked that someone accommodate me for my husband playing janitor the entire stay. I’m waiting to hear back. We had seven family members, but would only receive 2-3 small towel and 3 large towels. We were told they would return with more by housekeeping and she returned with 2 more large, but no small.

The hotel is conveniently located. Staff was nice and breakfast was nice. There is a terrible motor or generator kind of sound inside the hotel that goes off about every 40 seconds all day every day that we were there, and it was extremely annoying. Also, we only had the room cleaned once and we were there for 5 days. The cleaning crew is not very flexible coming back to clean later if you are still in the room. Did not rest well at all and trash kept on piling up.

Staff was super nice and upgraded my room because they didn’t have the room I had booked. So we were given a suite that adjoined each other. That was cool. The only concern we had small roaches in both rooms. Rooms were clean just believe they could use an exterminator and get this under control. Definitely would not recommend staying here again.

Hotel furniture could use a a little updating but everything was clean and staff were all very friendly and helpful. Breakfast selection changed a little each morning, could have been a little more variety as I was there 5 mornings and had mostly same item. Appreciate the reusable dishes and cutlery on weekdays.

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The room were nice size and there was plenty of space for 8 people to stay in the suite. But the cleanliness of the room was subpar at best. Lots of dirt and grime on the base boards, walls and head boards, the were also splashs in the stove area. The front door was hard to access at night but there was always an employee to assist. Breakfast was decent even tho the tea/coffee were not hot.

Had a great stay !

Huge suite with everything you need.

The room has a urine and mildew odor. Front staff are hardly ever present when needed. The housekeeper never came in during my two nights stay. You have to ask for breakfast food to be refilled. Small dining area for a large crowd. We will not be back.

Yes, the hotel was very nice. The staff was very nice also.. The room was very nice and spacious..

I have multiple pictures & video of the uncleanliness of the room itself. There was a large roach, silly string stuck to walls, one of the beds felt like it was going to break if a small child slept on it & the railing going down stairs outside is completely unstable. I would never recommend room 112. The beds are terrible (besides the noise & cracking).

Great place to stay with family. Thanks

If you get a chance to stay here, don't hesitate. The staff is friendly and go above and beyond to help you. Renee made everything flow perfectly. Great Job!!! Rooms were clean and comfortable. Couldn't ask for more. Will be back, maybe for the State Fair next year! The convenience of location in a very nice and safe area can't be appreciated enough. Great Job!

From the first interaction to the last,The Expedia personnel were very efficient, professional yet so nice and friendly. They took care of all my needs and questions. The check in.out experience was wonderful! Renee took care of all our needs and always had a smile and positive attitude. The rooms were clean and perfect for our stay. Will definitely use Expedia again and stay at Homewood Suites by Hilton North Plano Dallas next time we visit the area!

I always research hotels before I book, and this one stood out to me because no matter what website I used to do my research, there were good reviews. HOWEVER, as an adamant and recurring advocate for Hilton hotels, I am HIGHLY disappointed in this particular hotel! The stay was by far the worse experience I have ever had with Hilton! First of all the hotel is very outdated. The carpet throughout the hotel is very dirty and the smell is horrid! There was visible mold in the cracks and cervices of the ceiling and bugs everywhere! The toilet did not flush properly and the beds were uncomfortable. Not to mention the room had left over food all over the furniture and there were no clean linen available for my children! I literally had to go out and buy cleaning products and blankets so that my children could sleep! This was unacceptable and I do not recommend anyone stay at this hotel. I rarely write reviews but this hotel needs to be investigated immediately!

Na

This property is dirty and not maintained like I would expect of a Hilton flagged property and especially for the inflated price. The bedroom area was hot while the front room was freezing cold. Blanket on sofa bed was dirty as well as ominous stains on the seat cushions. The hallways and room even smelled dirty. The soaps and hair products didn’t have any safety measures to know they weren’t tampered with. Very disappointing and absolutely will not recommend. Also, the two women at the front desk upon check out were unfriendly and quite rude.

Clean and very confortable and quiet

The room was great upon checkin. However, aftet time i noticed some things. 1,the carpet is stained and sticky in the living room area. 2. The drain smells AWFUL in the kitchen sink. I poured some dawn and ran the disposal and hot water but it needs some care 3. I went to take a shower and im soaking wet when i notice the shampoo and conditioner containers are empty 😭😭😭 ive never experienced that. And it was far too late for me to try and wait for the issue to be solved then. Also standing in the shower is awkward as the floor caves in so the walls of the tub are sloped, super weird. I didnt get a chance to try the breakfast. Id probably stay again just request a different ground floor room. This was room 122.

Dirty. Smelled like mildew. Stuffy. Dark.

Outdated and needs maintenance.

It is a very quiet and peaceful place to stay. The staff is very nice. The hotel and pool is very clean.

Good place

We had a great time. Would definitely go back. Only complaint is that we had asked for a later check out which was agreed to and the front desk didn’t make a note of it

We came with our family and another family and we all had a great stay. Our kids swam all day as we grilled and hung out in the pool area and it felt like home. Chris was awesome and helped with all our needs which made are stay that much better!! We will definitely stay here again.

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The staff was exemplary. Very nice very professional. The property is rather dated. Cleanliness was OK. Beds and sheets were clean, clean towels.

Great place great customer service love it

I stay for three nights, I loved the fact that each morning there was different hot foods I could choose from.

A little damaged , terrible beds , and a couple of roaches.

Very comfortable.

I didn’t like the smell of the room.

The carpet was dirty and had had an odour in the room. The washroom shower had no pressure and made it impossible to take a shower. Staff was good, the overall hotel felt fine but the room itself was not good.

It was a very nice hotel. The staff was very friendly and nice!! I am going stay there next time I get a chance to. I give it 5 stars.

The suite did not disappoint. Roomy and clean. Great bathroom mirror!

The bathroom floor was nasty and on the floor boards were dirty. kids where playing and knocking on doors and running up and down the hall way

Friendly front desk. Walking distance to shops. Good location

and it sucks that I can't use my Hilton rewards bc I booked with Expedia and not directly with hilton

The only issue was that they need to have extra blankets and sheets for pull out couches. Everything else was great.

Close to a doggie daycare and a lot to do in the area.

no staff at reception

Clean, friendly, and spacious rooms

Closed to my house

Cleaned room every other day.

It was a good stay. I appreciated they staff were so helpful and accommodating especially when I needed to extend stay due to flights were canceled. They sent me a text to check on me which was really appreciated.

Loved the hotel that check me in late it was great

Customer service

We had a pleasant stay.

I loved my stay here! I always feel at home. Everything was perfect!

Very impressive

Lost power and customer service was rude

Nice and clean. Would stay again

This hotel really needs a facelift. Room looked like a cheap motel along a highway. Place needs to be gutted and updated. Won’t stay here again.

Was clean and convenient to where we we’re visiting

The toilet was not working, we had to manually fill the toilet tank to use it. We told them to fix it but they didn’t fix it during 5 nights we stayed there. The room and elevator were dirty as well.

Breakfast area nasty and food terrible.

It was great and veryclean

Room was spacious and clean. Staff was professional. Atmosphere was good. Facility was clean. Surrounding area is safe and quiet.

Everything was great. Breakfast was good. Rooms were very clean

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The breakfast was always great. The staff was very pleasant. Pet-friendly so i suggest stronger vacuums to clear up shedding dog hair.