Holiday Inn Express & Suites Redding by IHG
About Holiday Inn Express & Suites Redding by IHG
Holiday Inn Express and Suites Redding By IHG provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.When arriving by car, you'll be grateful for the on-site complimentary parking at hotel.The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of dry cleaning service located on the premises.The hotel's daily housekeeping ensures an excellent option for your stay.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs. Rest assured, quenching your thirst is not a concern with a coffee or tea maker available in select accommodations.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Each day, arise to a delightful complimentary morning meal at Holiday Inn Express and Suites Redding By IHG.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Holiday Inn Express and Suites Redding By IHG. Unwind by the pool at hotel and cherish a leisurely moment.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally appreciate the cleanliness and comfort of the rooms, as well as the friendly and helpful staff. However, there are consistent complaints about maintenance issues, such as broken amenities and poor room conditions. Some guests also express dissatisfaction with the breakfast options and service.
- Clean and comfortable rooms
- Friendly and helpful staff
- Maintenance issues and poor room conditions
- Breakfast options and service
- 5/5
The hotel rooms are spacious and clean. The staff were very helpful as well. There was plenty of parking. The only problem I had was that the tv does not have a guide. There is a printout of the channels; however, it does not include local channels. Additionally, without a guide you cannot determine what shows are coming on later.
- 4/5
Clean and spacious rooms, quiet place, good basic breakfast and the staff was very friendly.
- 5/5
Everything was great! We forgot toothpaste and they were not able to provide any for us, though it was something they offered in the event a guest forgot an essential. Otherwise- excellent. They breakfast staff and housekeeping were exceptional.
- 3/5
The Holiday Inn and Suites in Redding was generally adequate for what I needed: a place to stop between the Bay Area in California and Eugene. My room was quite inexpensive. The room was clean, and there was free parking. So I reminded myself to bring shampoo next time in case I find that the dispenser is broken, as it was here. I would have liked more light in the room, but I didn't really need it. The bed was good, not too soft.
- 5/5
Stayed here for a weekend for a wedding. Great location. Quiet at night but close to stores and restaurants. Just a little over an hour to waterfalls and hikes. Breakfast was convenient. Staff was friendly. Plenty of parking. Rooms were clean.
- 5/5
Great place clean and great staff
- 0.5/5
The elevator had a strong foul smell, and the corridor also smelled bad with dirty carpet. The towels were not clean. There was a large hole with mold in the shower wall. Staff did not pick up the trash even after I called.
- 4/5
The room was not fancy but clean, parking was close by and no charge and staff was kind and helpful.
- 3/5
Lobby Bathroom was plugged No extra blankets in room Mopping with a towel (housekeeping) Front desk not professional dressed
- 4/5
Didn’t like dogs in the motel that were not service dogs Dogs bark and smell If motels what to house them build outdoor facilities for them I like dogs but not in my motel whwere I look for a good nights sleep and am not worried about my grandkids getting bit
- 5/5
Amazing rooms and great value!
- 5/5
Great place to stay!
- 2/5
Things were good until we tried to extend our stay. On Friday I thought I booked another night. When Sunday came around which was our original day to check out the staff member came pounding on our door and said we need to get out as we are late to check out. I was not there and my wife was rudely treated and packed up quickly and before I got her message and call the hotel she had checked out. The person at the front desk said she left and they found that I had booked an extra day but that didn’t mean everything was right. We will not stay there again.
- 5/5
Staff was kind, great location. We were passing through and I am so glad we stopped because this little town/city is beautiful. Thank you
- 5/5
The breakfast is great and the staff were very helpful
- 5/5
Minor repairs of the property just small things but my stay was great. We will be back
- 4/5
The only negative comment is poor mattresses
- 4/5
Comfortable beds, but the property was a little dirty and run down. It needed a good cleaning. Dusty, etc. The shower was extremely slippery and a family member fell in the shower!
- 3/5
It was Just okay
- 4/5
Checking in was easy, the room was clean. Breakfast was ok. The TV remote didnt work and staff brought another one right away. There are restaurants on either side of the hotel. Easy access to freeway.
- 5/5
The staff was very helpful. They should get a raise.
- 2/5
Traveling 3000 miles and staying at Holiday Inn Express all along the way has really made me aware of how managing staff can determine the overall experience. Staying in the Redding IHE was awful compared to all the others. The lobby is large and musty. The rooms are organized but smell like they are dirty. The bathroom literally smelled like feet. The towels smelled like they were left in the washer for a day before being transferred to the dryer (IYKYK). The breakfast was lacking variety compared to all the other IHE. Basically, I could not wait to check out!! The only positive thing I can say… checking in was friendly. Side notewe had to wait for him to finish a smoke break before he sauntered in to the front desk area.
- 2/5
I reserved a king bed but when I arrived they only had queen beds available.
- 5/5
Clean room and friendly staff.
- 3/5
Breakfast was great but the pool was closed for structural problems and said they didn’t know when it’d be open again.
- 2/5
Staff was not professional at all, pool was broken during stay and noticed several covered smoke alarms in main hallway. We have stayed here in the past and it has gone downhill in last year. Finally, we had booked an accessible room on Hotels.com and were not given this when checked in. Was a major hassle on customer service with Hotels.com and I will not be using them again; they wanted me to vacate the room after our whole family had moved in to get a refund...this local hotel hasn't gotten back to me yet.
- 4/5
food service was actively attended. Ran out of coffee and food regularly
- 5/5
Yes
- 2/5
The pool was closed, I called the day before and I was told it was opened. The room was clean but it had smell of old carpet or upholstery.
- 3/5
The breakfast area was dirty, food not available, coffee area had garbage all over,, worst breakfast service I have ever encountered at a Holiday Inn!
- 3/5
The AC did not work and our room was so hot we couldn’t sleep. The room and property were clean and the staff were friendly. The pool was also closed
- 4/5
Everything was Ok!
- 3/5
Staff was very friendly. The room was clean when we arrived but no one cleaned the room while we were staying there. The gym was not well equipped. Two treadmills were broken or had motor issues. There was no way to clean the machines or weights. No sanitation wipes or spray to clean any of the equipment you used. Pool was usable but clearly not maintained as the temperature was too cold to swim.
- 5/5
Would stay again
- 2/5
uncomfortable
- 4/5
Breakfast was good and the staff were friendly, but the room smelled bad upon arrival.
- 3/5
Place was a bit run down, broken exterior doors and terrible paint job in bedroom, whole place needs deep cleaning and maybe a remodel. Staff was pleasant though
- 5/5
Nice room
- 5/5
There's some sticky stuff on the carpet, and the hair blower looks melted. Other than that everything was great!
- 5/5
Great
- 5/5
Room was ready when I arrived. Just showed my ID. Front desk staff were pleasant. Room was clean and quiet. Breakfast was good ready when promised. Would stay again.
- 5/5
Quiet, great location, very clean room!
- 5/5
Everything went smooth and enjoyed everything up until my departure. Thanks
- 5/5
Staff was Friendly and on point 😻 Breakfast out did my expectations 😻
- 0.5/5
When we arrived we had no reservation. There were no rooms available at any of the Holiday Inn Expresses in the city Having our reservation
- 1/5
Our connecting room had a water leak and the floor was wet and the room smelled bad. We gave up the room. They offered a another one for the second night but it was on another floor. We said no just refund us for the room. They said they had to get a manager approval. Manager won't be in until Monday. So I don't know if I am going to get a refund. And the pancake maker did not work. Sorry look above. Write it in the wrong place. Other than that it was a nice stay.
- 5/5
The breakfast was just OK
- 1.5/5
Location The young man at the front desk and dirty room and no power for several hours no electricity
- 5/5
Breakfast was included and very good. Location right on a main road was very convenient; we had a wonderful dinner at the restaurant right next door.
- 1/5
Bug on my pillow and hairs in bed. Decaf only. No Fridge The room smells like mildew. Hotel couldn’t find our reservation. Double queen suite
- 5/5
Clean w decent breakfast
- 1/5
I had an issue on Friday night 1/10 with other guests being extremely loud in the room next door from 10 pm to 3am! Called the front desk 4 times to make them stop but nothing was done until I demanded the night receptionist come up to the third floor and knock on their door. I waited in the hallway 20 minutes for him to show and knock on their door and tell them to stop making noise, this was at 2am! They did not stop until 3am! The next morning I complained to the morning receptionist and she said she would talk to the manager and see if I could get a refund for that night and would have to wait until Monday to speak to the manager. I forgot to write down her name and the manager’s name so later that day around 6pm I tried to ask a new receptionist for the women’s name I spoke with earlier and the manager’s name so I could follow up with my credit on Monday. Another employee heard our conversation and decided to jump in. His name was Jason an he was extremely rude, disrespectful and confrontational with me and said that he would not give out the names of other employees or the manager because it was against company policy. I told him that was completely stupid and that I was only asking for their first names so I could follow up on my credit for one night. I never raised my voice with Jason or became irate or abusive as he claimed but he called the police and had me physically removed from the hotel Saturday night 1/10 which was humiliating and completely wrong and unnecess
- 5/5
Every time I stay they are kind I loved it
- 4/5
Room was very nice,staff was friendly and helpful,
- 4/5
Room was clean, great customer service
- 5/5
Clean room. Quick check in. Great breakfast.
- 2/5
Used towels (with what looked like fecal matter) reused and hung on bathroom rack. When I pulled it down to use backside was filthy. This is a health concern. Two of the towels were used. Took to front desk and left changed. Also took photos. Unacceptable.
- 3/5
The room was clean and comfortable, but breakfast was significantly lacking. The food seemed old and hard, the pancake maker did not work and anything my kids wanted to eat was out of stock.
- 3/5
it was a place to sleep
- 5/5
Room was good, hotel is definitely older and needs upkeep. There was an electrical line flashing on floor 3 next to the elevator that was alarming.
- 2.5/5
It was convenient They are still holding money for the room and it’s been almost a week
- 3/5
Rooms were clean just an older hotel
- 2/5
The room had a wet carpet, something dried and gross on the couch a dirty tissue under the bed. The pull out had no sheets. It was so yucky and it smelled like cat pee.
- 1/5
We checked in and went to dinner. While we were eating, the power went out in the entire hotel. We went out shopping until 8 pm and the power was STILL out. No lights in our room, no tv, no internet.....we had to book a room in another hotel.
- 5/5
Quick simple check-in everything looked great
- 1.5/5
Easy to find Property outside was fine the inside definitely needed some work you could tell management for this location just doesn’t care. The bathroom shower fixtures were fall off of the wall, the bathroom floor wasn’t cleaned very well and there were limited towels. The pool area was filthy we even found a cockroach type bug outside the pool door. The complimentary breakfast was awful and there were boxes everywhere in the sitting area along with garbage overflowing
- 5/5
Second time here. Clean room and quiet area. Nice restaurant next door
- 4/5
Clean and accommodating for kids! Good breakfast
- 2/5
Room wasn’t what we reserved. To effort made or concern shown. Booked a two bed room. Showed up and it only had one bed. Said the chase was the second sleeping space. Not even long enough for a 10 year old to lay flat. Fridge doesn’t work, head board beeping, phone either isn’t really calling the front desk
- 3/5
We have stayed here several times and have been happy except this time there was cigarette smoke in one of our non-smoking rooms. The staff didn’t seem interested in that, WiFi would not connect, and the entire hall of floor 3 smelled musty. Has there been pipes that broke? Water flooded somewhere? It was awful. Breakfast selection was good but overall we would not stay next year on our annual December trip.
- 4/5
Yes
- 1/5
Rude at check in, waited 1.5 hours for sheets for the couch bed and the room was dirty and in need of major repairs!
- 5/5
Very nice
- 5/5
Check In was quick and the staff was very friendly and helpful!
- 5/5
I’ve never experienced a more efficient check-in at a hotel
- 3/5
On the plus side the staff were friendly, helpful, cheery. I appreciated the staff in the kitchen and at the front desk.
- 4.5/5
Hot tub was not hot only warm
- 5/5
Clean hotel , friendly staff,easy check in. Affordable, great breakfast would stay again
- 3/5
Room was just ok. The bathtub drain was
- 1/5
Unfortunately this hotel was very dirty. Pull out mattress looked like it had been stained very badly with body fluids. Couch was the same. So gross that we didn’t even sit on it. Sheets had hair and stains like they had not been changed. Room was falling apart and the smell was almost unbearable in the room. Locks to the hotel entrances were broken and anyone could access the hotel. I will never stay and this hotel again.
- 5/5
Good
- 4/5
Clean room. Helpful staff.
- 0.5/5
Convenient location and allow pets. We stayed in room 205 - there was mold on the bathroom ceiling and the bed sheets were covered in stains. All of our luggage and clothing now smells like mold.
- 4/5
Fastest check in I’ve ever had. Very easy to navigate and breakfast was great
- 5/5
Great place to stay. Air conditioner worked amazingly.
- 3/5
I’d skip this one if you can.
- 5/5
Everything good
- 5/5
General area around the hotel property seems a little on the lawless side…
- 4/5
It was fine. A/C actually worked very well, breakfast food better than most. But my shoes were sticky after walking in the dining area. There was a very loud popping noise in my room every couple of hours that scared me. Might have been the fridge. Also, they need to upgrade their in-room device charging station because it doesn't accommodate USB-C.
- 1/5
HOTELS. COM SUCKED. LOST RESERVATION!! TRIED TO BLAME HOTEL.
- 4/5
The parking area was safe. The staff were generally helpful. The only concern.....the jacuzzi water was hotter than was comfortable. I was not able to stay in the water more than 10 minutes because my skin was becoming red. I believe the staff should monitor the temperature of the water better to avoid injuries to the guests.
- 5/5
Convenient parking and fast, easy check-in.
- 4/5
Staff was friendly and helpful. Room was clean. Strangely there were some ants in the room occasionally. Not a huge amount but there was a presence.
- 4/5
Breakfast was slim. Hot tub wasn’t hot. Toilet seat wasn’t attached well. Carpet in room was dirty. Missing extra bed linens and towel. Had to go to front desk multiple times.
- 2/5
Our room smelled very bad like urine, there was hair in the sink when we arrived and the refrigerator had garbage in it.
- 5/5
Satisfactory
- 2/5
Criminals prowling the businesses and vehicles in the immediate area. I saw criminal activity from my room window breaking into a business next door. I notified the front desk, but they were non-responsive to contact the local police and they had little to no concern for the clients safety that were staying at their hotel.
- 5/5
Like always very clean and the breakfast amazing
- 5/5
Would definitely stay here again! Excellent breakfast, rooms very comfortable.
- 4/5
Very comfortable bed. Roomy bathroom and sleeping area.
- 3.5/5
Close to everything got it for a good price. beds are small pull out couch was horrible and hard to get in and out of and the floors were dirty like they were not vacumed
- 4/5
Convenient location to sight seeing spots and good dining options nearby.
- 1.5/5
The floor in room had stain, shower stained with dirt/mold, curtain needed replacement due to tear. The breakfast was not quality. Oatmeal over cooked, pancake machine broken, juice machine broken. I did not feel safe eating the breakfast.
- 4/5
Breakfast was all processed and bare minimum.
- 5/5
Clean, quiet, comfortable
- 5/5
Great location next to very good restaurant. Very quiet with nice staff
- 4/5
The parking was very limited and you couldn’t use side doors for entering (only leaving) so you had to walk around the building to get back through the front door. The staff said the owners removed coded access to all doors but the front, this seemed weird and felt unsafe to me.
- 5/5
Wonderful place. Safe. Great staff. Gorgeous rooms.
- 4/5
Large Room and good price
- 3/5
While this hotel looks good at first glance, the emergency exit sign at my hally was broken, the fire exit door handle was broken so it would be impossible to open it in case of a fire, the smoke alarm in my room was hanging from the ceiling by wires and not secured to the ceiling. In addition, when I checked in at the desk, they had no record of my Expedia booking, which was prepaid. Fortunately I was able to show them the booking confirmation and payment receipt and they had a room available, but it took a half hour at the lobby desk while the employee made several calls to figure out what to do. Then I went through it all again checking out with a different staff person who wanted to charge me since the replacement room showed no payment. Another half hour proving I paid Expedia, but there was nothing in their system!
- 5/5
Excelent, clean and very close to dinner área
- 4/5
Easy access to fwy and central area for restaurants and shops. Not far from attractions. The room is good size but a bit dusty and smell very unpleasant. Maybe because the hotel allowed pets. So, they used some cleaner with very strong smell. We did not bring our dog to travel. Does not need pet friendly. Next room has a small dog barking in the morning. Breakfast was served hot and ok but when we were there too many people the kitchen is having trouble to keep up with the demand. The worker at kitchen is very friendly and nice will come out to asked if people needed anything and also warned food is very hot be careful. Front desk is very under staff. Check in person very nice but before 8pm I need to go in person to get extra towels at front desk. AC is very loud, the sofa bed looks dated so we did not used. The curtain too light weight parking lot lighting so bright at night and lack of privacy.
- 4/5
Place was nice, close to the freeway and inexpensive gas.
- 1/5
The location looked great online. When we arrived the lobby looked just like the photos, but as soon as we stepped into the elevator everything went downhill. Room was packed tightly with furniture. Lights were missing the lamp shades or not connected. The carpet had several big stains. Ceiling and walls were covered in stains. AC unit was so loud I hardly slept. In other words, DO NOT recommend.
- 3/5
We stayed one night on a roadtrip and found this to be a convenient location off I5 in California. Traveling with 4 kids 3-8 years. The included breakfast was disappointing with several hot items out and limited fresh fruit.
- 4/5
I was told I would get a receipt and did not.
- 5/5
Hotel was nice and so was the service
- 4/5
The fellow at the registration desk was not at all welcoming.
- 4/5
The first room we were assigned was already occupied which thankfully the people had the double bolt on. The staff reassigned us to a new room and our experience was fine.
- 5/5
I got the two bed suite. Room is big. Beds are comfy. WiFi was a bit slow. Didn’t really see what they have on tv so unable to do review on that part. They had a small pool and wasn’t crowded when we went to use it but the pool is pretty small so glad no to many pool were using the pool at the same time as us. They also had a small hot tub same area as pool. Oh, pool is indoor and super strong chlorine smell plus because of hot tub the whole room a bit steamy (just FYI so you don’t get surprised). It was quite during our stay and I reserved in advance to check in was pretty quick.
- 1/5
When we arrived they only had 1 room and stated they were totally sold out. The front desk agent stated that this was a Hotels.com (Expedia) issue and there was nothing he could do, even after I showed him my reservation details that clearly showed 2 rooms reserved! He called the manager who advised him to cancel the reservation. We called another hotel nearby and they luckily had 2 rooms. To add salt to the wound, Holiday Inn Express billed me for 2 rooms which they never provided! (remember they said there was only 1 room booked?) I called the Hotel to ask for the charges to be reversed as this must be an error and they directed me back to Hotels.com. I did connect with Hotels.com (Expedia) and they informed me that this was a Holiday Inn issue, but they would put a case in their system and would contact me in 72 hours. I am awaiting their response. I have used Hotels.com and have also booked Holiday Inn locations in the past with no issues, over many years. I will think twice moving forward.
- 4/5
Not so great. I was traveling with my grandson and there was a mix up in our booking. We got a king instead of 2 queens. They brought us a rollaway bed, but it was horrible. It was basically springs with a sheet laid over the top, no sort of mattress, topper or anything. My poor grandson ended up sleeping on the floor as they were booked up and had no other room they could give us. ☹️
- 4/5
All was good
- 5/5
Stay was very pleasant and relaxing. Location was near many restaurants.
- 5/5
Clean, comfortable and convenient. Good breakfast. Nice indoor pool. The queen beds seemed a bit smaller than average.
- 5/5
Great breakfast
- 1/5
Our bed was dity, dtained and the sheets and pillow covera were not changed. No house keeping staff after 4pm. Room was not vacumed and dirty overall
- 1/5
Room is dirty, WiFi signal is very weak. Telephone was broke. Tub was broke. Staff could only tell you rooms were sold out. Breakfast containers were always empty. Staff did not work on preparing the food but went around to tell you food was coming.
- 5/5
Was perfect for our family of 6. 👍
- 5/5
Helpful and effieient staff, clean and comfortable room.
- 5/5
It’s a nice place to lay your tired head from a lot of driving . Dinning opportunities were all around. And they are pet friendly yay !!!
- 5/5
Staff was amazing. Breakfast was good. Room was clean.
- 5/5
Everything is good.
- 2/5
Breakfast was good . Bed was comfortable.
- 3/5
Parking and check-in was smooth and easy. I’ll be back again
- 5/5
Room was very dark
- 1/5
Hotel has completely degraded, I have spent nights over 5 years and NEVER have experienced this. The smell of dog and dampness, the wear and tear of the rooms and bathroom are unsafe. Breakfast had go be waiting 5-10 minutes for different items to come only had one poor lady working everything. Never again will I be staying there and I was a yearly customer.
- 5/5
Over nighter for longer trip. Requested easy accrss to room with disabled family member. Granted! Room spacious and good tv for pastime. Good breakfast included.
- 2.5/5
Pool had to much chemical in it and mattress was hard. Also I was also charged twice for 1 night.
- 3/5
Two good dining spots next door
- 2/5
There were 2 large towels in what they considered a suite. Room much to small. Couldn't open front door ifvyou had bathroom door open. $30 dollar charge for amenities which consisted of two coffèe pods. Front staff was forced friendly. Poor breakfast.
- 4/5
The coffee area had coffe stains on the counter and the trash bin was already full at 8am. The orange juice and cranberry juice were just water with food coloring.
- 1/5
First i want to say every staff member i talked to was awesome. My room on the other hand horrible multiple thing were broke, phone was missing old of the beds smelled like a fart like literally smell like a fart i kept telling my son no one want to smell him come to find out it was the bed. No accommodation was offered or made to fix it. They were fully book. Expedia didn't do anything to fix or accommodate either. Very unhappy at $150 a night not worth it.
- 5/5
The Breakfast was wonderful! We had eggs and sausage and potatos! My Granddaughter went swimming for over an hour in the pool, which was really nice and then we went over next door to the Cattlemans Restaurant. We were also able to park over there so we could see our car from our hotel room. Also, if you show your room key to the Cattlemans staff they give you a discount! Everyone at the hotel was so friendly and welcoming!
- 1/5
Within few minutes of entering the room we saw a cockroach in the bathroom. We went to the front desk and then they told me it is a cricket and not a cockroach. After some convincing they gave a us the only remaining room in the hotel which was smelling bad. So we went back to the original room and when opened the comforter to sit down on the bed, we saw multiple bed bugs. We packed our bags and left. Good luck staying here.
- 3/5
Our refrigerator had not been emptied and was full of food. Only one ice machine was working for guests in whole facilty
- 4/5
Clean facilities, nice staff, clean and tidy room, quiet halls. Only down side is the area doesn’t have any walkable restaurants. There’s only restaurants like subway and pizza not really any other cultural restaurants to our liking. Overall pretty good.
- 5/5
Very friendly and considerate staff. Exceptional facility.
- 3/5
The beds are very hard and the showers have a weak stream. Otherwise typical hotel room
- 5/5
Some homeless wondering but not on the property at all.
- 2/5
I almoat always stay at a Holiday Inn when i travel. This location was by far the worse. I was given a room with a broken light and outlet. One of the two exits where we could leave the hotel, the door was broken. We couldnt even eat breakfast in the morning during our stay due to nothing being restocked. Breakfast was offered until 930a and almost everything was gone before 9a. The fridge where milk and yogurt is kept was empty, pancake machine not working, cereal gone, bread gone. I mean 95% of everything just gone. Ive never seen that before even getting breakfast in the past closer to the end time. The staff was friendly though. But still regret my choice in where I stayed. Sucks to have had the extra food expense for two days when we had to make a family emergency trip, which was already an expense unplanned to begin with. I would not recommend that location.
- 1/5
Ice machine broken Black hair in the sink Shower handle broken Tv broken Window broken Lampshade missing Room dirty
- 5/5
Nice and clean. Friendly staff!
- 3/5
The staff was friendly The room was dirty. Stains on sofa bed. Room wasn’t vacuumed well. Pancake machine wasn’t working. We booked the location specifically because it had EV charger but the chargers were all broken.
- 1/5
There was mold everywhere. On the ceiling and growing in the walls in the bathroom. We could smell it and the room was humid. We opened a window just to try and get the smell out. There was makeup smeared on the light and the shower safety bar was literally coming out of the wall. I tried to switch rooms but they didn’t have another suite. Turns out this room was above the pool and the moisture had created major mold issues. It should not be rented. This makes the top 5 nastiest rooms I’ve ever had to stay in. We will not be back.
- 2.5/5
Had EV charger. Staff were friendly. A set of EV charger was broken for long time it seems. It would not have been enough if there are more EVs. Pan cake maker was broken too. Rooms look old, TV doesn’t have YouTube or any other app.
- 5/5
The front desk person was really nice and understanding. Property felt safe and breakfast was great.
- 3/5
Location. Carpet was very dirty. We were given handicap room. The swimming pool is indoor and the whole hotel was smelling.
- 5/5
This is the second time we stayed here. and it was great experience. Everything is great. will definitely stay here again if needed.
- 3/5
Poor water pressure No shade to block outside light. Room was warm and stuffy upon arrival but did cool down when we turned in the air.
- 5/5
Wondering stay....brought cat
- 4/5
Extremely noisy! Main elevator did not work but no signs were posted. Staff suggested that carry our luggage upstairs ourselves,
- 5/5
Great location, nice room, excellent service.
- 5/5
Solid choice, and not for a terrible price
- 5/5
Quick n easy. Thank you
- 4/5
The staff was very friendly and the facility was clean. The breakfast was hot, but was often out of things. The brown sugar for the oatmeal was hard as a rock and the pancake machine was out the whole 12 days we were there. We often stay at these hotels. I noticed other locations are more attentive to their food service.
- 5/5
Great location, friendly staff.
- 5/5
Very good
- 5/5
Staff is very happy and helpful
- 5/5
Friendly staff (shout out cassie), walkable to restaurants, easy access to highway.
- 5/5
Don't confuse with nearby Holiday Inn.
- 4/5
Overall, the stay was good, no complaints except that, what is the issue with not having/leaving a couple of bottles of water in the room for guests? There were none.
- 5/5
It all was going fine until I was in the bathroom and the power went out. We were on the 3rd floor and unable to walk down the stairs due to a disability so we had to wait for the power to come back on to get checked out. We were in a handicap room and they should have checked with us to see that we were alright. Then unable to get a print out due to computer rebooting.
- 4/5
the only issue was breakfast was late. otherwise great particularly given the price.
- 5/5
We were there for Kool April Nights Car show with breakfast being served at 6am and coffee always available it worked perfect for us
- 4/5
Clean and efficient
- 4/5
Nice and quiet and it’s great that they allow dogs.
- 5/5
Everything
- 5/5
great location of the hotel , ample parking onsite . will consider booking again when back in Portland :)
- 2/5
They put me in a handicap room that had molded carpet and apparent leakage from the shower. The parking was ok, but they were over booked, and I had to wait about 20 min for an associate to check me in ( I arrived late on a road trip). The associate was friendly and professional. Needs a remodel but I'm sure that they are merely depending on the large amount of traffic from the
- 1/5
there were bed bugs and holiday inn dont care
- 5/5
The best customer service by Darrell, the gentleman working the breakfast service. His service was so good, helpful, gracious, and a hard worker. I am an administrator on travel and these things really stick out to me. His service was impeccable!
- 5/5
The breakfast attended was very informative and polite
- 5/5
The staff at breakfast was very attentive and helpful, made sure everything was full and everyone had anything they needed.
- 2/5
Very distrust this hotel. The beds were so hard we could ha
- 5/5
Clean, modern, convenient off the highway, good breakfast.
- 5/5
Comfortable place to stay
- 3/5
We did have a baseball team in our hotel and one of the kids pulled the fire alarm.
- 5/5
Good
- 4/5
Great place to stay
- 3/5
The pool area was fairly dirty with low stock of towels. The hot tub jets didnt work and hot tub was quite dirty and way too hot. Breakfast was decent. I do like the pre made omelets. But all juice was out and the pancake maker was out of service.
- 4/5
Thank you
- 4/5
Clean and good location
- 3/5
We were disappointed with the lack of cleanliness around the hotel, especially in outdoor areas like the balcony. We were unable to use our balcony due to several neighbors smoking marijuana. Also, it was not safe to walk around the hotel at night due to the trash cans being rummaged through directly under our balcony by the houseless population. Sadly, I would not stay at this location again.
- 5/5
The friendliest staff, a super clean hotel and a great location for a good price.
- 5/5
Rooms are clean, quiet and spacious! Great location just off I-5.
- 5/5
The room was very nice and comfortable. Really enjoyed my stay.
- 5/5
Our stay was great. We walked into our room and it was very spacious it was much more than we expected. The staff were warm and friendly.
- 5/5
Great value and quality for a quick work trip.
- 5/5
Clean and updated
- 5/5
I like their breakfast the most. That is the main point to attract our family stay here every year.
- 5/5
Check in was very fast. Friendly front desk staff. This isn’t our first time staying here - it’s always great. Convenient to have restaurants right next door!