Four Points by Sheraton Richmond Airport

Nice quick spot to stay.

Very clean room and hotel. I was only there for one night but would definitely stay again

I stayed 2 times , everything was great! Although, staying on the 3rd floor was much quieter than the 1st floor!

Exceptional

Superb

Very pleased with staff, facility and shuttle to airport. We will stay again when we fly into Richmond

I stay here every time I come to Richmond

Great place, everytime I come to Richmond for work I stay here

No one even came to the room to check and see if it could be fixed. SHAME ON YOU

Good

Very friendly staff very accommodating and love the airport shuttle

Superb

Ok

Very good

Clean room, nice hotel, Wish I could of figured out how to crank up the AC, but it was everything I could ask for. 5 stars.

When I arrived I had my confirmation and itinerary from Expedia. Sheraton said they had no record of the reservation. They also had said they had no room available that night. It was 11:30 PM.

Everyone was so friendly and accomadating

Good for both.

Good for both.

The property was well maintained. The staff was friendly and helpful. The first room we were placed in had a very awful smell but the staff apologized and allowed for a room change. The bar/restaurant was delicious.

There was some rust under the air unit.

Clean room

The food and beverages are very expensive. Only complaint.

We enjoyed our stay at the Four Points by Sheraton. The property was convenient to the airport and downtown Richmond. The staff was very helpful and friendly during our stay.

Clean room

Passable

Very good

Exceptional

Location The bathtub was blocked and the shower and bath tap ran at the same time making the shower flow weak. The water pooled around my ankles bc of the blockage. It was also super noisy in the corridor outside my room.

Location The bathtub was blocked and the shower and bath tap ran at the same time making the shower flow weak. The water pooled around my ankles bc of the blockage. It was also super noisy in the corridor outside my room.

Great staff, close to airport without hearing the planes. Great stay.

Exceptional

This stay was a refreshing change. The staff was helpful, with 24-hour front desk support, and the room was clean and comfortable, featuring a large bed and a balcony with a pool view. At $800 for five nights, it felt like a great value. The weather was pleasant during my visit, and the quiet, late-night moments by the pool added a relaxing and memorable touch to the experience.

Clean facilities and helpful staff

I liked how convenient it was to everything. The hot water in the shower was a little touchy but nothing I couldn’t handle

Location Bed and sheets were very uncomfortable

I liked how convenient it was to everything. The hot water in the shower was a little touchy but nothing I couldn’t handle

Location Bed and sheets were very uncomfortable

We booked a room with two beds, but when we checked in they were out of rooms with two beds. Had to share a bed with my teenage son. The room they gave us was on the first floor next to the elevator and very noisy.

The room was very comfortable.

AWFUL! Due to a late housekeeping start, I wasn’t allowed to check in over 2 hours late. The lobby was full of over 10 people trying to check in. I ended up being late to the wedding that I had to attend. The shuttle situation is a little confusing. The instructions on the listing are not how the hotel wants you to get a shuttle. You have to walk about a quarter of a mile to cross the street to get to the shopping plaza. There are other hotels near the airport; choose another one. I’ve never had something like this happen before. Just awful!

Very active hotel, tons of airport activity.

Property is very clean! Very friendly and helpful staff.. Will stay there again when i'm in Virginia.

Exceptional

Me and my family enjoyed our stay. The hotel was nice and clean. Our room was nice and clean, but the only thing I didn’t like was in the shower. There was chipping of paint on the ceiling but other than that the property is very nice. It’s family appropriate clean and safe.

To start the linens were clean and the room was overall pretty “clean”. My room was ready early which was great, but that first room was bad for so many reasons. I had unnecessarily loud neighbors to the point where I was taking my work calls in the bathroom because it was the only place where I couldn’t hear them, the refrigerator didn’t work, and there were ants because there is unsealed spacing around the HVAC unit. I asked if my room could be moved and I was initially told that they were completely booked. The young lady from guest services came up to my room to address the issues and returned 10 minutes later with a new room! The new room was free from pests and much quieter. The issues with the way the building is maintained, in my opinion, has absolutely nothing to do with the staff but everything to do with someone just doing the bare minimum in terms of repairs and renovations, but still expecting top dollar! This hotel is the true definition of trying to put lipstick on a pig! And actually some damages in the common areas like the hallways, were just out in the open like the ripped up carpet on the second floor. I would NOT stay here again, but I will say this, management should do everything in their power to keep every employee that was on shift during my first day.

This is a beautiful hotel! very clean rooms.. the staff is amazing.. The view of the pool is so calming.. from now on , when I come to virginia , to see family.. this is where I will stay.. actually, I have one in my city.I think I'll do a staycation.

Exceptional

Our stay was excellent. The hotel has excellent staff who made our stay very comfortable. My wife is temporarily in a wheelchair which added a new level of complexity to our stay but the hotel entrance and their staff made everything very smooth. We will definitely stay here again.

The property outside was clean, self parking. The front desk attendant was nice and swift with checking me in. The room was spacious, and nice. Hot water in the shower. Comfortable bed, large room, and I had a view that looked out over the indoor pool. It was quite a nice view. Would definitely stay here again. Close to restaurants and not too far from downtown.

They never responded to emails regarding being picked up by the airport shuttle when we arrived. Our room was very loud as it faced the lobby and bar area and they said they were full for the night so no other options . Later on Doors slamming were also loud and the bed was extremely uncomfortable. Luckily only there for one night

Our room was next to a utility room which made for a lot of noise and foot traffic. Also window open right into pool area. Since we were on the first floor it felt uncomfortable to have the drapes open. I’m a person who need sunlight so this was a disappointment.

It was an okay stay. Staff was really nice however after a long competition day we did not get any sleep. There was a loud crashing noise all night from the floor above us. Cheerleaders were screaming, running and cursing throughout the halls all night. Room could have been cleaner.

Upon Check-in, I asked for extra towels. They were never brought to my room. I had to go back down and ask a second time. They were delivered almost immediately after that. The biggest problem for me was that the tub was clogged. So every time one of us took a shower, it would fill up with water. This is very gross and carries a lot of bacteria and germs. Other than that, it’s a very standard hotel. A little bit rundown.

Breakfast was gooy

Clean rooms, comfy sheets, the breakfast was great! Can’t recommend this hotel more!

Room temperature difficult to control / adjust

My stay was great. My plane arrived early and i was able to get in my room at a reasonable time. Shuttle was great right on time.

Spotless, safe and comfortable stay. Location is also great!

Nice room. Cleanliness.

The room has a window that opens out to pool with bright lights. It feels like perpetual daylight even when the curtains are completely closed. I left a day early.

Awesome staffand comfy rooms

Rooms were nice. Property is dated looking. No WiFi. Parking lot was not lit.

Clean room staff everything

Room was very clean, staff was friendly and inviting. Will definitely be returning for a longer stay

Front desk staff were wonderful. I showed early from a red eye flight. I was able to check in early.

The room was exceptional. Very comfortable and clean.The resturant and staff was amazing food tasted great. A dip in the pool to rekax myself felt amazing. I couldnt' ask for a better experience aftert stress filled few days.

Clean, excellent staff; great place to stay prior to an early morning flight!

Nice room

Great experience at Four Points! Very friendly check-in & the room is spotless & beautiful. No complaints!

Yes

Yes

Didn't get breakfast or look at the menu

The room was clean and comfortable. The front desk staff was friendly and knowledgeable about questions asked.

Wad not able to stream pre loaded apps on the TV due to poor internet connection. Advised front desk and he was aware.

Shuttle was great and bar was so friendly and efficient

The room was good, clean, average. The staff was very friendly and accommodating. I didn’t actually have breakfast but my daughter and I had dinner. It was awful. We didn’t get anything difficult…a hummus (homemade) appetizer plate, a grilled chicken sandwich, and fries. She and I ate as much as we could (not as much as we wanted) because we were hungry and no time to get anything else. Despite the hospitality of the staff, I doubt I’ll ever stay there again.

The staff were great, but the shower and tv were broken.

Everything was really good except restaurant was quite slow.

It wasn’t terrible but I probably wouldn’t stay here again. It is a small hotel with what seems like little staff. I guess I would say it’s okay for a quick trip. I stayed here two nights with my teen daughter while we were here to visit colleges. The bed very comfortable, bathroom clean but not well stocked. AC worked well, Netflix was cool to have. The (stained) window curtain has a huge opening space that if you’re walking or sitting at the desk with night clothes (or no clothes) your neighbors or anyone at the pool can see right in. I told the housekeeper “no need to pick up the room right now I just need an extra blanket and towels” in a rude tone she said call downstairs. Idk if this is how things usually are at smaller hotels but I wasn’t a fan of the customer service in general everyone had dry personality. The smell of weed in the elevators was terrible. They need some sort of freshener throughout the hotel. Idk this place just wasn’t for ME. The BEST THING at this hotel is the morning coffee…it’s delicious!!

Front desk staff and shuttle driver were excellent

Was a great room hotel and service me and my fiancé had a blast together while visiting Richmond I will most surely be back the front desk and staff where HANDS DOWN TOP NOTCH KUDOS!!!!! Guys

Room selection was horrible. I had to change my room twice before I got an acceptable room. Maid service didn't come on the first day for some reason and wasn't impressed with service the second day. Really nice location, but interior rooms windows are over lobby and music can be loud/disruptive.

Room had hair on sheets and and hair on wall of shower.

The rooms were very clean and the beds super comfortable. Would definitely stay again!

Every staff member I interacted with was charming and helpful. Without exception, they were kind to my dog. I thoroughly enjoyed my stay.

Great Stay!!!!

Unfriendly staff. Outdated room

Carpet stained.

NA

There should be a continental breakfast after spending $150-$200 for a room.

I stayed for 3 days. I did not know that you only refresh the rooms every other day. So no clean towels, coffee, etc.

The only issue I had was I couldn’t do early check in and my room the secure lock door was broke not safe

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Some of the friendliest receptionists ive ever met! Will definitely stay here again.

We only needed an overnight stay, and it was very convenient and accommodating to our multiple events.

Nice easy stop

There were some minor issues with our room. For the room price, I expected more. Overall a decent place to stay.

The hotel was ok at best. The deluxe king rooms have NO windows to the outside, it feels like you're staying in a small cave. Move to a King, regular room that had small window but the room is still very basic and cold. The people working a the hotel were very kind and nice.

Great stay

Outside was a mess. Low branch levels on trees. Debris everywhere. Parking lot falling apart. Elevator floor dirty. Bath tub had hair and paint splatters. No Ginger Ale in the bar. Horrible representation of a Marriott property!

Room was clean. Mattresses in our room were not very firm and looked well worn. Staff are excellent.

Staff was very friendly, pool area was big and nice, rooms were clean. Only comply was we barley got any sleep being in a room near the elevator. Ended up having to call front desk in middle of the night because a big group of teenagers were hanging outside our room being extremely loud, but the staff was great with handling the situation when called and asked to have them move to a different area.

Nice staff and room but hotel guests kept us up all night. Complained to desk at midnight but it was ongoing. AC noisy too.

Pool hours were short. Restaurant needs upgrade.

Very nice

The host who checked us in was amazing. She was attentive and friendly and made us feel welcomed!

very well situated.

Remodeled and updated looks great! Staff was attentive and courteous and happy! Only problem was lack of soundproofing in the room. It was above the entrance and when the air was not on you could hear the chatter and muzak. Not loud , but noticeable. Bar food and drinks were served with a smile from Rita 👍

Our air condition dis not work. They had someone right to our room to work on it. When itbwasnt fixable they moved us right away for comfort. Get to work with

Great overnight before heading out of Richmond airport. Friendly staff, great airport shuttle service and a pool for the kids.

I liked the property. Didn't so much like the loud air conditioning system.

Good

It was a last minute booking due to cancelled flight and they picked me up and took me back, staff was extremely nice and breakfast was very good!

Its nice clean but 15 dollars for breakfast when its surrounded by restaurants is crazy

Quick overnight stay to be close to the airport and have shuttle service. Hotel staff (front desk, restaurant and shuttle driver were all friendly, genuine and smiling,

It was amazing

So convenient and accessible

Really nice hotel. Room was super spacious and clean. Comfortable bed. Nice shower. Fridge and microwave. I was pleasantly surprised with the size and comfort. They also have a pool and gym.. I didn’t go to them but it’s available. The people were all super sweet and friendly. Right near the airport with a free shuttle. The shuttle driver was also very nice. Highly recommend this place!

Staff really friendly, free parking and near loads of restaurant and shopping.

Comfortable bedding, clean and quiet room.

Good service

We staued in room 402 kings size. Whoch was suppose to be deluxe king. Call up front. Was told i couldn't get moved. Because the hotel is full. I paid for a deluxe. Then the bed was broken had to sleep. In a sink in bed. Called front desk. Was told they have no one to fix it. This is unacceptable. If i didn't have my 2 year old grandson with me. I would've left that hotel.

Had to change rooms twice because the door’s locks did not work properly. Changes occurred after 10pm.

The staff was pleasant and accommodating. The dinners we ordered were amazing and fresh! Thank you to all the staff that made our vist enjoyable 😉

Great hotel!

Close to the airport.

Clean and Welcoming staff

Very nice place.

He was exhausted from the drive. There were carts. The second room was nicer, roomier, but with a non-working phone. Sadly, I fell in that room and ended up severely injured. Ugh! We were there for my husband's mother's funeral and our experience was horrible. Margaret, however was super sweet and accommodating. The young man who worked the desk on the late afternoon of 03/24/25, was also wonderful. He saw me struggling in the lobby and was helpful, kind, offered to bring me coffee and gave me water. We had a block of rooms for 03/23-25/25. We all had issues with that same front desk person at check-in and too many had room issues as well. Shame on this establishment.

The room was nice.

The hotel staff and stay were overall great. However, the breakfast buffet was a bit overpriced for what was offered.

Perfect for our night before an early flight out of RIC.

Great.

The pool was nice!

It was clean and wonderful front desk staff

Friendly staff

I was grateful to stay here after landing in the middle of a snow storm. And grateful for the staff who are so pleasant and kind.

Convenient location and a nice room for the money.

I loved this property. The staff was friendly and very helpful.

Check in was easy. Very convenient to the airport. Staff was pleasant and helpful. Room was very clean.

There was no dining, there was no one in the bar area and the dining area was setup for the morning breakfast even though it was suppose to be open for dinner. We ate what we had brought for snacks on the flight

It's so comfy ..I was sooo tired the bed took away all the other luxury I could have used or experienced..

Airport transfer was very nice and saved money we would have had to spend on airport parking. Quiet, clean. Convenience store across the street. Great place for a one night stay before flying outa town

The property is very nice and clean. I will return for future stays.

Room was very pleasant & clean

Good place overall. Strange shape of a hotel and room by pool was bright with lights on throughout the night. Food options around the hotel and being near airport was good. Not in best part of town but we wanted to be near the airport

.

Hotel was convenient to places to eat. Cleaning the room every 2 days is a minor down check for this facility.

The check-in was OK get up this morning. Take a bath and the water pressure was horrible. The doors does not shut when you close them not enough amenities in bathroom for you.

Great service! Clean rooms

Very nice place and staff However, our room was located above the lobby and we could hear blaring music anda lot of loud talking into the evenings. The room also never got dark because of its location and the lights from the lobby. I could see onto the snack pantry in the lobby.

TV Not Working: The TV in my initial room was not functioning, and despite calling twice for assistance, it was not resolved until I was moved to a different room. Safe with Bad Batteries: The safe in my new room had dead batteries, which needed to be replaced upon my arrival. Non-Functional Handicap Button to Pool Area: The handicap button for the pool area was not operational, which is a significant accessibility concern. Boarding Pass Printing Issues: The lobby kiosk was unable to print my boarding pass, requiring me to send it to the front desk for printing. Housekeeping Service: Despite requesting housekeeping every other day for my 7-day stay, this service was not provided as requested. While the staff were responsive and resolved some of these issues, the overall experience was less than satisfactory due to the number of problems encountered. I hope these concerns will be taken seriously and addressed promptly for future guests.

Very clean with nice amenities. Airport shuttle was running frequently. Onsite bar and restaurant. Lots of restaurants nearby.

Excellent 💕

Thx

Shuttle to airport convenient although you have to call hotel and request it but staff friendly. Parts of hotel are older but room is nicely renovated and clean

Overall decent stay. Nice staff. However, after falling asleep on the bed pillows and seeing them more visibly the next morning, there was mold-like residue on 3 of 4 of them. This irritated my partner's face causing what looked like a contact dermatitis. It simply wasn't pleasant to wake to. I chose the Sheraton with hopes of general cleanliness.

It was very clean and the personnel were friendly and efficient.

The customer service at Four. points is fabulous. We stay there when we fly out of Richmond and every time we have been there the service is great. The front desk, restaurant, shuttle drivers all go out of their way to make a pleasant stay. The hotel is also extremely clean. Cleaner than any other hotel I have ever stayed. Thank you for doing such a great job!

Loved it

It was amazing .. hotel is so update and clean… staff is awesome!!!

Great place enjoy my visit everytime

Nice stay with a shuttle to the airport.

The walls are extremely thin, we could literally hear the guests in the next room breathing… try spacing out rooms if possible. Other than that, I enjoyed my stay, very cozy and clean.

Hotel staff was pleasant it was close to target and a couple of restaraunts. About 15 mins from VCU hospital.

It was cool, couldn’t change the thermostat in the room so it was coldish

Way too overpriced. Definitely not a 3 star hotel as advertised. The hallways and carpets had random dirty spots. Room was clean and spacious, but the fixtures could definitely use some work especially in the bathrooms. The shower was so slow and the handle was loose. I felt safe in my room, but I could hear every conversation happening outside my window. Heard loud music late at night in the parking lot when I was trying to sleep. Subpar concierge service and front desk staff does not look like they want to be there. It is courtesy to offer to help with bags/suitcases when boarding the shuttle, but that did not happen in my case. Won’t be returning. There are many other hotel options in the area that are close to the airport.

Excellent hotel. We will return!

The fitness center needs a major update, really old and rusty equipment and missing majority of weights

Good place to stay near airport

Looks old but room was very nice and appears newly renovated. Beware breakfast is $17.50 per and really not very good. Airport pickup is free so that was nice. Good enough overall for a night.

There was a lot of partying until 5 am on the 3rd floor. When leaving there was vomit with caution wet floor signs around it on the carpet that was never cleaned up.

Great location with lots of shopping and dining nearby.

The front desk staff was very nice on check in and check out. Clean hotel and room.

Front desk was very nice and check in was fast.

The staff was great

We were very happy with our stay. It's an extremely convenient location and felt safe. The front desk staff were so friendly and helpful. My only concern was the air conditioning unit which was very loud. Overall though, it was a pleasant stay.

The staff were excellent however the no air conditioning in the lobby and main area is not the type of environment that makes for a good place to work Poor care of facilities ruins it for the employees and guests

Everything was very good.

Stayed overnight to catch a 6:00 am flight from RIC. Hotel is convenient to the airport. Appears to have been recently renovated. Was able to enjoy a drink at the small bar on-site. Would stay here again.

I went to the bar alone for a drink. The bartender, Ann, made me feel very relaxed and welcoming. I enjoyed the conversation with her

The room was clean and presentable. The check in was not chaotic.Overall my visit went really well. The employees were respectful. Id definitely stay again.