Hyatt Place Riverside Downtown
About Hyatt Place Riverside Downtown
Located in Riverside in the Inland Empire region of Southern California, Hyatt Place Riverside Downtown offers an outdoor swimming pool and contemporary rooms with free WiFi. Each air-conditioned room at this pet-friendly hotel features an HDTV, a refrigerator and a coffee machine. The private bathrooms include free toiletries and a hairdryer. A happy hour is offered at the onsite Coffee to Cocktails Bar and guests can stop by the 24/7 Gallery Menu & Market. Guests of Hyatt Place Riverside Downtown have access to a 24-hour StayFit gym and a 24-hour front desk. A business center is also available. The Riverside Art Museum is 8 minutes’ walk from the property. California Citrus State Historic Park is 9.9 mi away from Hyatt Place Riverside Downtown.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel has received mixed reviews, with guests appreciating the recent room upgrades, friendly staff, and excellent breakfast selection. However, there are consistent complaints about the high parking fee, construction noise, and varying levels of cleanliness and maintenance in the rooms.
- Recently upgraded rooms
- Friendly and accommodating staff
- High parking fee
- Construction noise and varying cleanliness/maintenance in rooms
- 5/5
Solo el Parkin cobran
- 5/5
Great place
- 3/5
Staff is amazing, breakfast great.. but hotel definitely needs to update
- 4.5/5
Superb
- 5/5
The place was clean, well maintained and the breakfast was one of the best ever....will def stay here again
- 5/5
The parking
- 5/5
Exceptional
- 3/5
Due to them not having the rooms clean on time we could not check in at 4pm. The room did not smell clean
- 1/5
There were absolutely no drawers for our clothes, which made unpacking difficult. The toilet kept running, and the bathroom had a sliding door that didn't provide much privacy—you could see inside and hear every little sound. The constant dripping and running water drove me crazy. Another issue was the temperature in the suite. The thermostat itself stated that it did not control the heat, so we had no way to adjust it. As a result, the suite stayed quite warm and uncomfortable for us. I ended up sleeping on the pullout bed in the living room because there was no way my OCD brain was going to relax with the bathroom situation. Between the lack of privacy, the noise, and the temperature issues, we decided to check out the very next day instead of staying the full three nights.
- 5/5
Exceptional
- 4/5
Very good
- 5/5
Parking was overpriced. Staff was polite and helpful. Breakfast gave something to be desired for but still good.
- 4/5
Very good
- 5/5
location and confort of the bed breakfast choices wish there was waffle makers
- 5/5
location and comfortable bed and couch surrounding restaurants not alot of places to eat at nearby
- 5/5
Exceptional
- 5/5
Breakfast is always a big Plus. :)
- 5/5
Great spot.
- 5/5
Exceptional
- 5/5
Wonderful customer service! Our room wasn’t ready and within a few short minutes we were upgraded to a spacious corner room. We appreciated that gesture!
- 4/5
Good for families.
- 4/5
Enjoyed the clean and spacious room. The breakfast buffet offered a tasty range of hot and cold food.
- 5/5
All the staff was very nice. Property was located very close to restaurants.
- 5/5
All the staff was very nice. Property was located very close to restaurants.
- 5/5
Best breakfast ever. Gourmet. Able to take a late checkout also. Staff very helpful. Classy place.
- 3/5
Always a reliable stay at Hyatt Place, however this one performed housekeeping at 7 pm each night I was there, and after literally requesting a higher floor away from the elevator, it got me a second floor room right next to the elevator. Maybe it was just a one off.
- 4.5/5
Superb
- 4/5
Right at the center of town, close to upscale restaurants. We enjoyed our stay.
- 4/5
Centrally located for everything we needed to do . Clean and quiet. We were in town for the memorial service and interment of a family member so had some time in the mornings and it was nice to walk around downtown, Riverside City College and surrounding neighborhoods. Every staff person we met was genuinely cheerful, helpful and welcoming. $30 a night to park.
- 4/5
Centrally located for everything we needed to do . Clean and quiet. We were in town for the memorial service and interment of a family member so had some time in the mornings and it was nice to walk around downtown, Riverside City College and surrounding neighborhoods. Every staff person we met was genuinely cheerful, helpful and welcoming. $30 a night to park.
- 5/5
Our entire stay was great. Parking lot does get full, but there is overflow in the street.
- 4.5/5
Very clean. Staff was amazing. Kind and welcoming Elevator shut down and had tonwalk up 5 floors in a hot stairwell. Also I was told I would get a text when my room was ready and had to enquire myself.
- 4.5/5
Elevator shut down and had tonwalk up 5 floors in a hot stairwell. Also I was told I would get a text when my room was ready and had to enquire myself.
- 5/5
The breakfast menu was fresh and had many variations of food items. Room was clean and staff were friendly and polite.
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Comfortable and clean!
- 5/5
Breakfast bar is excellent. Perfect location for convention center, shops and restaurants. Will stay here every time I'm in Riverside.
- 5/5
Breakfast was awesome! Yvette the server was absolutely amazing. She went out of her way to make everyone feel so welcome . She was such a hard worker.
- 4/5
New and unorganized but noisy because of the train
- 1/5
In addition, the room was very noisy.
- 3/5
Basic hotel in downtown Riverside.
- 5/5
The hotel was very nice clean updated equipment breakfast was great plenty of stuff to choose from. I would stay there again if given the opportunity.
- 5/5
Nothing unique but what we liked it was clean. Ready? Breakfast was very nice.
- 5/5
Very clean and modern facility
- 5/5
Recommend!
- 5/5
The property and staff were fantastic.
- 4/5
It was great but suite was very compact
- 5/5
Parking near hotel great for coming and going when taking care of tasks. Walking distance to restaurants and a store for forgotten items.
- 5/5
Great hotel! Rooms big and located perfectly in the city.
- 5/5
Our room was big and very clean. Breakfast was provided and had a great selection of food. We highly recommend staying here.
- 5/5
Spacious, clean, comfortable rooms and helpful staff!
- 3/5
- AC is not central, like in a motel - pool is not heated, good luck to swim :) - noise insulation is not sufficient, we cannot sleep because family above us
- 5/5
Clean room great tv
- 5/5
The location is walking distance from restaurants, cafes, and bars. The breakfast was fresh and very tasty. The was clean, the staff was very helpful and pleasant. The one thing i would mention is that the microwave is not in the room, it is downstairs in the lobby. But my stay was very nice and satisfactory. I would definitely book this hotel again.
- 4/5
My room on the main road was a little noisy but booked last minute and forgot to ask for a quiet room. Otherwise everything was great and complimentary breakfast far exceeded expectations.
- 5/5
Staff was great room was clean and good .
- 4/5
Stayed for one night. Met basic needs. Room was clean and service was good.
- 5/5
Excellent value for money. We needed a place to stay en route to Zion on the other side of LA to avoid traffic. Booked this at the last minute. The staff were absolutely lovely (thank you Eddie). The rooms were clean, modern, and well appointed. Had a super comfortable stay for a family four in a room with two queen beds. Exceptional value.
- 4/5
Room was clean and no signs of previous guest with a pet. Hard to adjust heat setting. Breakfast was good.
- 4/5
N/a
- 5/5
Very good
- 5/5
Staff were very friendly.
- 5/5
Excellent stay while visiting daughter. Clean hotel and well maintained. Downtown location with parking on site for a fee. Staff are welcoming and friendly, great breakfast selection that comes with hotel stay. Quiet at night, minus the door closing sounds. Air conditioner works perfectly and water heats up instantly. Wonderful hotel.
- 5/5
Would stay here again for sure.
- 5/5
The room was so clean, and we enjoyed staying in the room.
- 4/5
The hotel, service and breakfast was great
- 5/5
Yes, every one their super nice . Thank you
- 5/5
Friendly staff and great breakfast
- 1/5
Hotel delayed check in, and gave away my room before finding another to replace it. Once I entered this room, the AC unit was not working and they could not fix or find me another room. Staff was not accommodating and unwilling to assist.
- 5/5
Room and staff was excellent.
- 3/5
Everything else was excellent staff food and comfort.
- 4/5
Room was clean and everything was in order
- 4/5
Very conveniently located at the center of downtown Riverside. You can access pretty much all the hot spots on foot. Good breakfast and amazing staff.
- 2/5
Staff is very kind, but the room almost has zero soundproof.
- 4/5
We switched rooms after first night because the air con in our original room didn’t work.
- 5/5
Great staff
- 4/5
Clean room and hotel, conveniently located. Only downside was that the AC unit was very loud. Would still recommend
- 5/5
Great room and very friendly and helpful staff
- 5/5
Always pleasant,clean and friendly
- 2/5
Lost hours of sleep due to garbage truck at 6am. Finally left and as we stating fall asleep again a man literally outside our window was blowing down the entire lot for an hour and a half…not happy lost lots of sleep
- 5/5
Great!!
- 5/5
Great!
- 5/5
Very clean too and very courteous and polite staff.
- 5/5
Room was great staff was great
- 5/5
The breakfast was terrific!
- 5/5
Excellent
- 5/5
Great bkft
- 4/5
Room was nice and clean. The only negative was they charge $5 a bottle for water if you need water or to make coffee. But overall happy with our stay.
- 4/5
Room and staff were excellent. Market Street facing room was noisy and next to the elevator was also noisy.
- 4/5
Th hotel premises is at a prime location, walking distance to downtown, mission inn and restaurant. Parking seemed a bit small and they seem to charge for parking, even for hotel guest? I had the impression of free parking but that may have not been the case. The lobby is a bit small and the bar is tiny. However, their room are very spacious and clean. They have free flavored water on your short walk to the elevators, a pleasant surprise. The staff was very friendly and informative. Overall, my partner and i had a good night stay and very enjoyable. Bonus points, there is a mini fridge and a good size TV.
- 5/5
Spacious, clean room with big screen TV and a comfortable sofa. The lobby was nicely appointed and had snacks and drinks available. My dog was happy that there was a grassy area near the front entrance.
- 5/5
All god, staff were very kind
- 5/5
We had such an awesome hotel stay over Christmas! The hotel is super dog friendly, clean, and they have great breakfast in the morning!
- 5/5
All around excellent experience.
- 5/5
The room was very nice, spacious and perfect location for my occasion I would love to stay here again. I didn’t get to try the free breakfast but that is a great addition to the stay. The staff was very helpful and friendly and made sure everything went smoothly. There were a few moments when upstairs guests footsteps were a little loud, but nothing too bad.
- 5/5
All good
- 5/5
Great place to stay! Staff has always been very accommodating to any requests we’ve had, The breakfast they serve is very delicious and fresh! We look forward to staying here every year!
- 5/5
If you are looking for a hotel within walking distance of everything, this is it. Our purpose was to visit the Mission Inn during the holidays, and this hotel was a short walk away. We enjoyed our stay and would recommend this hotel for a family vacation in Riverside.
- 4/5
The room was very nice. It was clean, spacious, and bed was comfy. Although the room did not have black out curtains. It was not dark enough when we went to bed due to the lights of the city and was definitely too bright in the morning.
- 5/5
We have stayed here 3 times...it's right around the corner from the historic Mission Inn. We go for the holiday fun and festival of lights at the Inn, but the rooms there are dark and small, and expensive. The Hyatt rooms are large, comfy and the beds are great. Only complaint is street noise; if you can, book a room away from the street, as the windows let a lot of noise into the room.
- 4/5
Nice
- 3/5
The breakfast is complimentary; tastes like it too. My experience at the hotel "Starbucks" was not good. The drink was horrible. It was a waste of money and time. Housekeeping wasn't thorough. Overall, I expected more for the cost.
- 3/5
Breakfast was superb and Staff wee very friendly!
- 5/5
Staff very courteous, room very clean and spacious. Area is within walking distance of downtown Riverside and close to so many restaurants and shops. Already booked another stay here for the holidays during their annual Festival of Lights.
- 5/5
Check in was a breeze. So perfectly located, great food options and bars. Minutes from the Festival of Lights. We took a beak after a few hours, back to the room to chill for 20 minutes. Then a 2 minute walk and back into the thick of it. Amazing property, fantastic staff.
- 5/5
Service was outstanding. Staff is excellent room very clean.
- 5/5
Clean room and good breakfast
- 5/5
Amazing staff and great walking distance to almost everything in downtown!!
- 5/5
The room was very ckean, the staff was very welcoming upon arrival.
- 5/5
Great staff, good breakfast, easy parking, and clean rooms.
- 4/5
Good
- 5/5
Clean room, friendly and cheerful staff and good breakfast.
- 5/5
Clean, organized nicely
- 5/5
Clean room friendly staff also breakfast was very good .
- 5/5
Very good
- 5/5
Convenient
- 5/5
Friendly staff, good location, nice amenities
- 5/5
Yes
- 5/5
Place was really neat, well taken care of staff was very nice and helpful. A really good place to stay if u are in town they are many places to eat and have fun around the hotel so very convenient.
- 5/5
the staff was friendly. The room was spacious and well maintained. nice area right in the middle of downtown.
- 5/5
Parking is not that great. Anyone one can pay for parking and park at the hotel. We had to find another parking cause parking was full.
- 5/5
Clean room, and very professional staff.
- 5/5
Clean, great staff, amazing location
- 4/5
Great property! Best free breakfast in a hotel we have ever had. Fresh food. Great options! REAL scrambled eggs.. the rooms are large and well set up.. Our only complaint was we were placed 5 feet from the elevator and had to hear partiers coming in all night as there was a large block party in town.. wish we had a quieter room as we had to get up early the next day for our event
- 5/5
Nice room layout and friendly staff throughout. Only complaint would be the shower hot water situation. It got warm but not hot hot. Sink water temp was fine, might have just been the shower faucet mixer.
- 5/5
The room was clean. The only issue was the head shower don't have enough pressure .
- 5/5
The stay at this hotel.is always perfect
- 2/5
Their elevator doors need major remodeling/up keeping. Unfortunately our room was in front of the elevator and starting at 5:30-6:00am, we were unable to sleep due to the extremely loud screeching noise from the opening and closing of the elevator doors.
- 5/5
The breakfast staff was very friendly and attentive. Foods were fresh.
- 5/5
Great place to stay
- 5/5
Lovely
- 5/5
Clean room, good service, great breakfast
- 5/5
Clean, spacious room with a delicious breakfast!
- 5/5
Good food
- 5/5
Welcoming staff, very neat room,
- 5/5
Nice
- 4/5
I didnt like the $30.00 overnight parking fee.
- 5/5
Breakfast buffet was great!
- 5/5
The staff was super friendly during check-in and check-out. The hotel and room were very nice for the price. It was conveniently placed in downtown Riverside so we were able to walk to our event. The only downside was hotel parking is limited and small but they do have additional parking across the street, which wasn’t far at all.
- 4/5
it was okay. great breakfast
- 5/5
The property is very clean. The room was comfortable with dedicated living room space and work area. It is a short walk to the Riverside Convention Center.
- 4/5
Convenient, clean and affordable. Breakfast was also nice
- 5/5
Very friendly and clean hotel.
- 5/5
Loved that I can walk to everything and it was very quiet in the hotel. We really loved your breakfast! So much to eat.
- 5/5
Friendly and helpful staff, clean room, excellent breakfast
- 4/5
Just expect a 29$ parking fee per car per each guest, each night! For two nights, we brought and parked 2 cars (not knowing there was a parking charge) and had to pay an extra 116$ the two nights we stayed there, just for parking, they charge you even if you are the one that purchased the stay.
- 5/5
Yes
- 5/5
Clean
- 5/5
Very nice accommodations. Rooms are very nice. staff was friendly and helpful
- 5/5
Good
- 5/5
Clean room, great staff
- 5/5
Walking distance to night life
- 5/5
Was only there for a couple hours because I drove through the night but the help desk was extremely helpful and courteous and so was customer service over the phone when I had some complications. Everything was handled very quickly and efficiently. Will definitely be staying here again.
- 5/5
Staff was very nice!
- 4/5
Comfy room and bed. The staff was friendly and helpful. Breakfast was good one day but the second day I was not impressed with the quality of some of the breakfast items.
- 4/5
I liked the breakfast being included and the staff was excellent. I had never heard of the 4 day clean policy, and wondered why the same scraps of paper were still on the floor my entire visit!
- 5/5
Great place to stay downtown
- 5/5
Nice and peaceful stay
- 5/5
Pretty quiet place, breakfast was outstanding and service top notch 👌
- 5/5
Staff friendliness, easy parking, complimentary breakfast & comfortable room. Would definitely stay again for work trips.
- 5/5
Everything was perfect, breakfast was amazing, we traveled home from universal studios and had a long hot day and decided to stay here to rest and glad we did thank you
- 5/5
The Staff at the front desk ( David ) was a great help to my friends and me, made the stay rally special as we were calibrating a birthday
- 5/5
Amazing
- 3/5
The property is pretty basic, no extra bells and whistles, needs to be updated.
- 4/5
nice location, easy park, although $29 to park overnight is a little excessive. breakfast could have been better but was good, and mattress for me was hard but nice room. would rent again
- 5/5
Great stay. The front desk crews especially at night were really professional
- 5/5
Excellent place to stay
- 5/5
It’s my 3rd time in this hotel and I really enjoyed
- 5/5
Very decent property and great customer service! Shout out to David at the front desk and the rest of the team. He made the check in process so seamless and the entire team made us feel truly welcome throughout our stay. The complimentary breakfast is also really good too.
- 4/5
Food okay Service okay Bed okay
- 5/5
I had a great experience with the staff, especially David. I requested an early check-in, and David was super helpful and friendly during this process. I ended up checking in earlier than I expected!
- 5/5
Walkable
- 5/5
Clean and enjoyable
- 3/5
Satisfactory business hotel equivalent to a holiday inn express.
- 1/5
Room is muddy and bathroom is bad and smelly
- 5/5
The room was amazing and clean . Staff friendly and helpful.
- 5/5
Great location. Lovely rooms. Kids loved the breakfast. Easy walk to multiple restaurants. Overall, a great hotel.
- 5/5
Great staff, very friendly and helpful
- 4/5
Overall a nice hotel centrally located.
- 5/5
Had a good time. Very nice and quiet.
- 5/5
Great place for the money
- 5/5
The only thing is the main parking is easily full so we had to drive to mission inn to get the parking. It’s ok but just not that convenient.
- 5/5
Food lab is located across the street!
- 4/5
staff was very polite and attentive, grounds were nice and clean, room was excellant. your parking sucks!
- 5/5
The hotel was nice, centrally located, parking lot however filled up fast. Had an over flow parking but 29.00 was a lot per night to pay
- 5/5
Nice
- 5/5
Room was spacious clean and the breakfast was great.
- 4/5
While the hotel was nice, I found a few issues. The ‘wheelchair’ doors did not open on own so someone had to open the door and hold it open. We had cleaning services on random days, and random things were cleaned or restocked. Trash liners were forgotten, coffee area and sink area not restocked. One bed made, one not. One bed made without fitted sheet. Trash not emptied every day. I was there for an event for 9 days. Breakfast was great, especially for the kiddos.
- 5/5
Great location for walking to restaurants. Liked the sitting area in our room. Convenient to the dive facility for AAU Nationals
- 5/5
Beautiful view of the mission from my window
- 5/5
We had an amazing stay at your facility this week. The breakfast was excellent, the overall hotel was very clean, with the staff friendly and responsive to questions and help when needed. Location was ideal for walking downtown and for local restaurants in the area.
- 5/5
Location helped me out and everything was great.
- 3/5
Nice hotel but didn’t receive deposit back and parking cost over $20
- 5/5
Nice property!
- 5/5
This is my 2nd time staying in this hotel. It is the best in downtown Riverside. The room is spacious and clean! The location is convenient. Highly recommended!
- 5/5
Very nice property, great location!
- 5/5
Makes me feel like I am at home!
- 5/5
Everything was really nice there. It was very nice hotel and I’ll definitely stay there again. The people at the front desk were very nice very accommodating. We had some challenges in the beginning, but they stuck to it and work through it and fulfilled all the commitments they made and You know hey we’re all human right and it has it turned out if it was really any issue of theirs? It was just it was actually Expedia so but great hotel and I would definitely stay there again.
- 4/5
I would definitely stay here again, but next time I will get a room far away from the elevators. There were some inconsiderate people leaving at 3 am that didn't know how to be quiet. Other than that the hotel was very good.
- 4/5
Was a great stay and pet friendly.
- 5/5
Exactly like how describe
- 5/5
Great place, clean ,friendly staff.
- 4/5
The faucet would drip loudly several minutes after washing your hands. The property was clean and the staff was more than accommodating, and the faucet would eventually stop so it wasn't worth moving rooms in my opinion.
- 5/5
It's was great
- 5/5
The staff treated us like their favorite family members they were absolutely amazing from the front desk staff to the parking attendant, I can not express how welcoming they are, I would name names but I don't want to forget anyone so I will say everyone on your staff are amazing!! Thank you
- 5/5
It was exactly what I was looking for. The room was a good size, clean, and very comfortable. Will be going back again next week. A lot of good restaurants etc. within a short walking distance. Breakfast was very good with a lot of options.
- 5/5
drove into the parking lot, they have Valet self park (30.00 a day), that was not disclosed. The location is walking distance from most of DT riverside. Property is very clean. They offer a Continental breakfast that I'm sure was good. (we woke up so didn't eat at the property). The room was very spacious and very well equipped. Best place IMO to stay in riverside.
- 4/5
We enjoyed our stay.
- 5/5
Room is clean and very nice. The parking is crowded at downtown but they have an additional parking. The breakfast is ok and included.
- 5/5
Front desk and employees are very nice and friendly . We have a great experience in this hotel
- 4/5
I like the parking convenience
- 5/5
It was a great time!
- 3/5
The hotel itself is great and the staff was great. My only complaint is gwtting to check in at 3:30 when its at 3 and having to wait for my room for 1.5 hours. Other than that it was a great and breakfast was impressive with small buffet options.
- 5/5
We enjoyed our stay so much that we’re thinking about becoming Hyatt members
- 5/5
Clean and well lit facility.
- 5/5
Walking distance to convention center and downtown. Lots of restaurant options nearby.
- 5/5
The staff
- 5/5
Great location
- 5/5
Traffic noise was a bit bothersome at night.
- 4/5
Beds need to be updated. Lumpy and uncomfortable.
- 2/5
The hotel and staff was friendly but we paid for parking only to get our car broken into. Still had to pay for parking that was not cool. I know it’s not the staffs fault so I didn’t complain.
- 5/5
The place is clean, with a nice lobby & access to a computer/ printer, it has a drinking water station, a pool, a gym, a small bar with decent food options, and free breakfast! The location was great, walking distance to the Food Lab food court, the Mission Inn and the rest of downtown Riverside.
- 5/5
The hotel was clean and everything was top of the line. Breakfast could maybe use slight improvement but the dining/buffet area is very nice.
- 5/5
Great stay and experience. The room was very comfortable and nice.
- 4/5
It was a comfortable stay staff was really nice.
- 3/5
The Hotel stay was very nice and the room and lobby was very clean. The staff were very helpful. However, we felt the daily parking of $29.00 a day was a bit steep, especially because you are parking outside and not in a garage at least. That’s the reason they are only getting 3 stars.
- 5/5
Walking distance from the convention center and many Nearby restaurants. Which the bathroom had a louder ventilation sound to drown away my signing in the shower lol
- 5/5
Family celebration. The hotel is strategically located to plenty to see and do. The breakfast was exceptional.
- 5/5
We have stayed here at least five times. The breakfast is usually great and hot. Today everything tasted okay but the eggs were really cold…disappointing. We were at breakfast when it 1st opened.
- 5/5
Great staff
- 5/5
Amazing place to stay with extremely helpful and friendly staff
- 5/5
It was awesome - I stayed there May 22-25 for the AA Hispanic State Convention, and my family had a great time! I recommend this hotel- spacious and clean.
- 5/5
Room was very clean and aesthetically pleasing. Staff are nice and very professional and the breakfast was fantastic. Would recommend.
- 2/5
So my poor grandmother had to sleep on couch. I slept on king bed because she insisted. I will never stay at a Hyatt branded place again. I did not expect such low quality service from a place where I frequently stay. They also would not refund any differences for the extra that I paid for the 2 queens and gave me a Single king bed.
- 5/5
Nice area
- 4/5
Clean, friendly and practical.
- 5/5
Breakfast
- 5/5
Great gym! Breakfast is great. Staff is prompt at front desk. I arrived Monday May 19, just before check in time 3pm. She was a black pretty lady and she was SUPER NICE and gave me SUPERB SERVICE. I also have to mention David Galarinos ( hope I spelled it right.) AWESOME SERVICE!! Thx