Econo Lodge Rochester I-90 & I-390

Inexpensive. The room was clean (when I arrived) and didn't smell, the air conditioner worked, and the shower had hot water. The room was poorly maintained. The privacy latch hung off the doorjamb, as if the door had been kicked in. There was a power strip dangling from the microwave (this is a code violation). The toilet flushed properly about half the time. There was supposed to be daily housekeeping, but I was here for five days, the room was never cleaned, and the trash wound up spilling onto the floor.

The room's floor was very creaky and noisy. The bedside tables needed cleaned, and the sheets/duvet for the bed was gross. The faucet in the bathroom was not properly attached and moved around when you turned on either faucet. Water pressure was quite low from the sink's faucet. The microwave was peeling on the inside and rusty. At least the air conditioner worked.

They was no person at the front desk so I didn’t get a room

Good... good water pressure and hot water Bad... needs repair, no dresser, burn holes in linens, burn marks in night stand, noisy area

Room was fine. There were some issues with the outdoor door locks not working so we had to prop it open to get our stuff in. They said they were ordering new locks. . When I walked in they quoted a room price considerably higher than the online price I had just seen. I had to make the reservation on the phone while standby the desk to get the lower price. Not a lot of sense in that. Overall it was an OK budget hotel. Room was clean and no significant issues

Only concern I had was people latenight outside Talking loud which was spoiling The peace and quiet of My 2 evenings sleeping in My room Ans a ceiling panel above the shower was missing but all else seemed okay ….

Very safe very wonderful, dust lady big rooms big shower, hot water. It was a good

The room itself was quite basic and had a cracked window. However the windows opened which is important to me and the beds were comfortable and shower hot.

Rooms were horrible. The stench of smoke as we opened the door was so bad. And it lingered the entire time we were there. Toilet was not bolted down on either side and rocked as you were on it. Toilet seat slid around as well. The center faucet wiggled because it wasn't installed properly. Hot/cold handles were put on backwards. Took a bath and shower at the same time. An old bracket from a towel bar was still hanging on the wall. Flooring stuck up in places and almost cut our feet. Horrible place! Do not stay here! They should be paying us to stay!

This place is absolutely gross! The smell was horrible everywhere. The toilet was super dirty, the floors were gross, and the window was broken with tape on it — definitely did not feel safe at all. There was also a strong smell of marijuana in the hallway the entire time. I know it’s cheap, but honestly I would rather pay more than stay at this gross place again. I hate giving bad reviews, but people should know before booking. Do NOT stay here!

clean room. floor VERY creaky..sink in bathroom had very loose taps

We have stayed here before and want to continue to do so but it’s important to us that the owners accept their responsibility to repair equipment & facilities promptly.

The location was unwelcoming the lobby gave off a run down filthy motel vibe for the price there charging it’s not worth it

BEWARE we arrived late for a 1-night stay. It seemed OK - well lit with card access, lobby was welcoming, front desk was pleasant. I booked through hotels.com & payed in advance I thought we’d be good to go. Check-in went well until they asked for a credit card. That’s standard - they usually place a hold that releases when you check out. What raised major red flags with me was that they weren’t intending on placing a hold but they were going to take a photocopy of my card to keep on file. I’m sorry but absolutely not. Even with card monitoring through my bank there is no way that I would ever allow someone to take a copy of my card. The attendant did say they would discard it after checkout, but I was not reassured. I’m very disturbed that this wasn’t listed as a requirement of booking. Thankfully, I had a small amount of cash on me & they finally allowed a $100 cash deposit. Unfortunately, we were put in a room with an active leak from the ceiling. It had obviously been leaking for enough time to cause damage to the window, wall, & baseboard (poorly covered with a scrap piece of drywall). We were moved to a vacant room that was at least in better shape. However, that entire hotel was poorly cleaned & in horrible condition. Most of the room doors looked like they had been kicked in & poorly repaired. The HVAC vents were atrocious. Oh, & they advertised free breakfast but there wasn’t any. If it wasn’t so late & we didn’t have to get up so early we would have left.

No carpet, ice machine does not work, microwave was not working and there is no breakfast served just coffee

The property smelled bad. Sagging drop ceilings, busted up walls and exterior of building, dirty shower stall, active drug use obvious by Narcam dispenser at the front desk!

Loud heater and air unit. Very noisy got no sleep between traffic going by loud rear unit keep coming in all hours and 18 years talking.

But it didn't really anything beyond that. My room was not in ideal shape with large cracks and tears all over the floor, but clean besides that. I did have trouble with the door locks but everything was secure when I figured it out, even if it didn't look too secure. Appliances overall worked, but there were some significant oversights. Like the entire power to the bed lights not working, only to randomly turn on while I was asleep at night. Also was kept up a bit with how noisy everyone in other rooms were being for evening hours. Service was kind of mixed. Evening of my check-in was alright, but during the check-out the counter was completely abandoned, I could even see the cell phone they left behind. More importantly, there was no way for me to reach someone to know I was ready. It basically came down to me waiting at the counter until another customer happened to noticed. When I actually did get service though everyone seemed polite enough which I have to give props for with how tired everyone seemed to look. Probably should update that lobby photo too. Said free coffee, but the photo made it look like more than what was actually there. Not sure if it was really worth the price, but at least it was cheap. I guess my line for minimum quality was just a bit too high to achiev

We asked for clean sheets several times and they were never given

But it was cheap, and no signs of bugs, so im good!

Bed was stained with burn cigarette holes

Stayed one night as a stay over to continue my travels. The bed was comfortable, but that was the only positive thing. The pillows were as flat as a pancake, the room door looked like it was kicked in at some point, there was no lock on the bathroom door and a piece of the floorboard was missing near one of the beds. Motel is run down and could use some real love by the owners.

For the price this was a great deal. Simple, clean, and friendly.

Staff banging on my door extremely early and was very rude

.

I was nice and peaceful

Kind of a no-frills place but perfectly adequate for a night's sleep on the road. Staff we encountered were courteous and helpful. Parking was easy all around the building. Our room was a bit shopworn but clean, with a good little microwave and a small fridge that needed defrosting. Wifi was quite good and the beds were very comfortable. Location was next door to a great eatery. Suburban environment not far from I-390.

Room Heater was extremely loud and made it unable to sleep unless it was switched off.

It was a pretty cool decent stay.

Good

Super Good staff

Miss Lauri the manager is really nice she gave me a really good room and when I wanted

Small clean room. Quite location. Ladies that manage the facility are kind and engaging with guests. I'm a truck driver and its a great place for well earned rest. Affordable and close to groceries and restaurants.

Not very clean. Needs updating.

Yes, the glazer was very inappropriate. He shouted to another person who was behind me, startling me greatly that I screamed. That upset me so much I could not settle and rest until hours afterwards. This person is a staff but not part of hospitality.

Friendly staff and extremely affordable but the room had a table but no chair and the bathroom ceiling repair was falling into the tub and floor

It is a terrible place. It smells awful, doors are taped together, deadbolt parts are missing. We checked out after about an hour and went looking for another hotel - most were booked up. Don’t stay here. If you want a cheaper option, the Red Roof Inn wasn’t great but better than this dump.

The room was clean. The staff was nice. The amenities were great. I love the blow dryer. The parking was very easy. Only concern was that one of the doors was out of order, but besides that everything there was OK.

Room was clean. Loose toilet. Old night stand. Don't plan on taking a bath. The tub stopper doesn't work. Good parking space. Stores walking distance for food.

The silence is what stood out to me its very peaceful

Noise from road prevented sleep. Air conditioner only had one fan setting (high). Very loud and cycled on and off. Nightstand light didn't work.

Dirty & unsafe

Room was disgustingly unclean and in disrepair, stains on walls, fixtures loose and falling. Didn’t even have a shower curtain

Mostly clean, but the bathroom door had patched up holes and my toilet didn’t always flush. We got two bath towels for three people, I even asked the guy cleaning rooms to leave an extra towel since we had a room for three people and still only gave two. Dirt in corners and wrapper near bed from previous guest.

Room reeked of cigarettes. They gave me a room where the lock didn't work, I had to use a key not a key card. Cheap stay if you need a quick place to rest.

It exceeded my expectations for the price point.

Terribly dirty. Wet spackle patch in the bathroom. Vinyl flooring buckled and missing in places. Visibly soiled bedspread.

There was nothing to like. It was the epitome of a seedy motel. The bathtub was gross. I chose to go without a shower

It is okay

Parking was easy. Staff friendly. Could have used another chair in the room.

Location has quick access to Rochester; close to gas stations, restaurants; very quiet; room was large & clean; bed was comfortable; A/C a bit loud but worked fine; rear parking lot appears to back onto a residential neighborhood; they provide bars of soap (not soap dispensers!). Good experience!

No refuItnd nor discount after reporting. The bug was definitely a bed bug, a hard shell, round about 1 quarter inch. It was not a fly!

The place needs renovation.

The room was clean, but we encountered an issue of water coming into the bathroom through the ceiling. We were able to switch to a different room by very accomodating staff. They did the best they could with the accomodations but this building is just old and requires improvements via renovation.

I fell going out one of the doors that had no markings that a it was a step down. Key to the back didn't work. Room was unfinished. I would skip this place,

The bed was the best part of this room. Lots of weird empty space. The toilet was so close to the sink that the toilet paper holder stuck out into the toilet area. The person laying in the second bed can't see the tv

A basic property. Had everything needed. Close to shops, easy parking. Good price.

Check in was a problem. They had problems with their computer and I got charged three times for our room. We are working on getting that straighten out.

The corridor and room smelled terribly of damp. The bathroom was terrible. I couldn't even take a shower. I saw burn marks on the sheets. I left unhappy. I promised myself I wouldn't stay in a cheap hotel.

Friendly and helpful staff. The room needs a few minor repairs. It would be nice to have a small breakfast selection.

Warning!!!! This is a place I highly recommend people stay away from. The place smells highly of mold and cigarettes. My room smelled so bad that I opened the window all the way. The mattress and covers were very old and smelled bad. I booked for one week but lefted after 3 hours because it is very dirty. A man was sitting behind the back door smoking weed so I parked in front of the building. They did keep all my money and would not refund some back so I just left. Please stay away from here because it is not the same as it looks online.

Awesome

Good for stay

Clerk was nice

The check in on the 11th was great. Very friendly and charming woman helped me. However, in the middle of the night I woke up with a roach on me. I found two additional roaches in the room. What really made me mad was the phone call I got this morning. The clerk on duty said she was unable to process my payment through hotels.com, and I should call them and get them to call the Econo Lodge. I did this. It took 40 minutes. What I can't understand is how there is no back channel between econo lodge and hotels.com. There must be some sort of service agreement between the two. I find it extremely unprofessional to have guests handle a problem between the vendor and the hotel. However, the person I chatted with at Hotels.com was very kind and very efficient.

THE LOCATION IS CONVENIENT.

Room was clean, bed was comfortable.

Hair in the bath tub across the wall and toilet seat. Ac cover broken.

No complaints, everything was good

Bed was comfortable. The property needs updated. Sketchy people hanging out constantly outside of the hotel.

It was convenient and reasonable,thanks.

Room smelled very moldy and I had to sleep with the room widow open. The person at the hotel desk required me to hand him my credit card to be photo copied in order to complete the check in. The property was very run down. There were still covid era signs on the doors requiring guests to be masked in public areas. This just goes to show the lack of property management oversight.

The ice machine looked very dirty. The shower curtain was dirty. And to make things even worse was the fact I complained about the ac being loud but it fail on deaf ears. Not was the ac super load the refrigerator made noise too. I asked for maintenance to do something or to be moved and nothing happened. To make matters worse my key to get in had to be reactivated 3 times because “ it couldn’t be around other cards, phones, or anything.

It’s basic which is ok but the property is quite old and dated. Worst thing is the a/c is just barely better than a fan

The room was dirty especially the bathroom.

Was good experience the only tin they need to address is the air conditioner, it can be loud sometimes and the cooling system improved

Service was nics they mode us to a different room. First room has mold in the beds and the air-conditioner. Second rolm was okay

E once

This place is cheap so that’s what you should expect your room to reflect.

There’s a place where they used to serve free

The microwave didn’t work. No toiletries were provided

The outside looked good as well as the pictures but when I got to my room, it had a horrid smell, the bathroom was gross from the unclean bathroom to the broken sink barely holding on for life. Other tiny things like the vending machine taking my money, with all that being said both front desks lady’s were very kind and accommodating.

No tissues or plastic cups

Front desk, while not rude, was not friendly either. The room smelled slightly of cigarette. The bathroom ceiling had cracks and holes and mold. Pictures attached. The ac was extremely noisy and kept waking me up, the vents on it were broken so I couldn’t redirect the airflow and it was directly blowing on me in bed.

The air conditioner was broken. It was 80 degrees in the room. And there were bugs all over. We had to check out at 2:30 am because we couldn’t stay there.

This hotel is poorly maintained and designed. The room I got looked like it was a jail cell. Concrete walls and horrible swamp cooler that had mold on it.

Bed and pillows were too soft. Room was musty. Air conditioning is too loud. Bathtub/shower faucet/fixture needs repair. Freezer section of fridge had dark spots - not sure what it is from. Wire of bedside lamp was pulled from the wall (looks like it was supposed to be affixed).

I got the last room apparently. And the clerk just kind of complained about it the whole time. Also, once we went to the room the door wouldn’t open. I couldn’t even stay. Ridiculous

There were beer cans on top of air conditioner, the bathtub had hair inside and the halls smell a lot of weed, place was terrible, lost 113 dollars had to take off with my daughter and wife, couldn't have my family in such a grotesque place!

Nope

The staff was good. The condition of room left a little to be desired. But would stay again. We’ve stayed in worse.

Basic accommodations at a good price. Friendly staff.

The hotel did a fine job, it was a good room at a good price. Thank you!

Hardwood Floors. 2 queen beds, A Desk, Chair. Small fridge on the floor. A/C - Heating unit worked good. Clean Stocked Bathroom However Night Lights next to bed didnt work. Would I stay there again? Yes because the price (for the area & graduation time of year) was equivalent to my expectations However it was equivalent to what I’ve paid $59-$79 elsewhere….

The manager was great, really helpful. It was the most pleasant hotel/motel stop on our trip.

I was looking for a quick, inexpensive, overnight stay while traveling in the area. Econo Lodge was exactly what I was looking for. Check-in was quick and easy, parking was convenient, and the room was clean and reasonably comfortable. Plenty of hot water for showering, clean towels and bed sheets, as well as a comfortable bed. All in all a good stay, and I would stay there again.

Needs upgrade.

This has to be one of the worst hotels i have stayed in. The room smelled of smoke as if was smoked in forever. The ac unit needs servicing, there were things stuck on the ceiling along with stains from what appears to be tobacco spit. The tub faucet doesn’t allow the shower to shut off, the door anti break in latch is falling off. The positive thing i will say. Bed was comfortable. Phone was missing buttons.

Staff is very friendly, comfortable and clean, stay for business 3 day.. good price for location.

Was nice

I didn't check in because it looked sketchy to me.

The main reason I booked this hotel was because they advertise offering breakfast. On the very first day I asked and they said they don’t serve breakfast. What a disappointment! The room was small, falling apart, had several bugs, and the A/C unit had the front cover taken off as if they were doing maintenance on it. Absolutely NOT worth the price.

Was a ggod stay for the price

N/A

The hotel did not provide clean towels on the second day of our stay. There was no phone in the room or a number to contact the front desk if there was a problem. There was a random man looking for his child early in the morning.

This place is vile. I'd rather stay in my car next time.

That's all the good things that I can say about it. The bad side? The air unit had no direction fins to direct the air, so it blew on you. I turned it off. The air freshener that they used was so overpowering that I had a headache from it. Even when turned off the air unit was making noise that I had to unplug it. In one the corner of the room was a dead cockroach. The bathroom was a horror show. The ceiling was falling down over the shower, and it looked moldy. The sink didn't have any type of drain cover, so if you dropped something in the sink it was gone. I have stayed in different hotels that charged the same price and the room was better. Very disappointed.

Unfortunalty, the room was not clean. The hallway and room had a stale smell of smoke, even though it was a non-smoking room. There was lipstick or something red on the walls in the bathroom. The "plug" that was provided for charging phones on the bedside table was filthy inside and had not been cleaned in a long time. There was also food or something in there, but I did not take the time to look at it more closely. The curtain rod was bent and some of the clips were missing. The desk chair was missing a castor or 2. The shelf in the closet was not hung correctly and was very unstable. The sheets did seem clean, thankfully. I feel like the LVP (vinyl plank) in the rooms was a good choice, I am sure that helped cut down on the stale smoke smell that had permeated the carpet in the hallways. I understand we did not spend a lot of money compared to other hotels in the area, but I did expect the room to be cleaner than it was. I know the hotel is dated, however, I could overlook some of that if it was clean and well-maintained.

Great stay

I mean, it had a bed. Floors were cracked, with the fake wood split. The AC unit was filthy. The bed side tables were in terrible condition. The room smelled of cigarettes. The bathroom was gross. The shower curtain looked like it had been dragged in from the street. Dust on everything. But they managed to make a mediocre towel in the shape of a goose. (I would have preferred a shower stall that wasn’t covered in dirt) 5 days prior I requested an early check in at 1pm and despite them saying it shouldn’t be a problem, they couldn’t accommodate on arrival. Only reason for it not being a 1 star overall was because the bed was comfortable, and I never felt unsafe. I’d say I got what I paid for, but I’ve definitely paid that much before and had far superior experience. Not sure how this place has managed a 6.6 rating out of 10.

Tttt

The front desk staff were kind and helpful

Good Service

Think the last time they cleaned was sometime in 1978…

No breakfast

wasn't pleasant someone was screaming all the time and fighting no one came

No smoking

Had door to outside like a motel. Only a few of them, most doors inside. Pros.... hot water, convenient, shower water pressure, friendly staff and helpful Cons...no dresser (which seems to be the trend), noisy road traffic, heat-AC unit noisy and didnt regulate temp correctly All in all.. would stay again for a brief visit but 3 or more days, you may want something else

The hotel was fine and staff was great. The only problem was the walls were paper thin. I could hear everything from inside to outside. There was some sketchy people outside at night. I smelled marijuana from one of the other rooms. I liked they had parking but not to where I could see my car.

Nice joint next door open late good food. 7/11 open all night

roached, filth, leaking ceiling

Property was clean. It was quiet and the stores were close with plenty of food options.

The check-in was easy and painless. The locks on the doors were malfunctioning but they were good at telling me where to go.

I think it is a great place between the ROC airport and getting to the rural upstate areas off on I-390.

Had 3 roaches in my room

Bed sheets were not clean and there was a smokey odor in the room.

Roaches, missing furniture, dirty room, DO NOT STAY HERE

Extremely lack luster. Noisy heat/ac unit. Sheets may have been washed in hot water but no detergent. Trash left behind by previous guest. Broken towel holder. The smell of marihuana in the breezeway. Not a place for a lady to stay by herself unless she has protection of the leaded kind, just in case.

Location wise is very convenient to shopping areas and entertainment. It was rather very quiet which made your days and nights peaceful.

First when we got there we had to wait for 15 min to get a room because the room wasnt ready yet and they said the cleaner was just finishing up but when we got up to are room he wasnt doing the room he was just outside the room 205 and we waited for 15 min and when we had enough waiting we went down to get another room which had roaches in it so the next night we had to get another room which had no fan working and and pizza left overs on the ground... over all poor cleaning. And I didn't get my money back or a discount.

It was great.

Clean

Just moved to the area from Virginia for work and this place is 7 miles from my office and the front desk staff is exceptional and always willing to help.

The room was freezing upon entering and heating element was so loud and kept going on and off all night making it impossible to sleep. There was lots of yelling in the hallway by other guest at night and then again early in the morning. The heater sometimes muffled the sounds in the hallway which was the only plus. The comforter had a burn hole in it and one of the deadbolt locks had been broken off.

Excellent

Heating system very noisy, hard to sleep

Bathroom needs cleaning and area around shower head is an open hole.

Very nice

The property was neat and clean. I loved the size of the bed and how the room didn't smell old and moldy. It was comfortable for me and my family.

Cockroachs

Roach infested, mold, bed and bathroom were definitely not cleaned, stains on sheet, hair everywhere. I felt so dirty staying here and there was fights happening outside my room. This place isn't even worth the low price it might even have bedbugs for all I know

Found cockroaches in the room

Attendee was nice, polite and helpful however the room was a bit run down but the a/c worked an shower had good pressure and heat

Unhelpful staff. Rundown room. unsupportive bed.

The sheets were not clean, the wooden floors were dirty, and the bathroom mirror was a mess. We will never go here again. Beware!

Moldy shower sinking falling off of the wall looked like cigarette ash on the beds

😩

It’s a good place to stay as a traveler.

N/A

Roaches in the room

Quite a few things - there was no hair conditioner, there was no hair dryer, there was no shower curtain liner, the lights at the bed on the lefthand side as you are facing the bed did not work, the hotel and room did not have a warm, homey feeling.

N/A

Not much to look out from outside but for low price the room was clean.

This was a last resort booking due to everything in the area being booked. The place is run down. The room/lodge smelled terrible. When we checked for bedbugs we found trash and food remnants under the beds. There were bugs in the restroom this morning. There were questionable people hanging around when we checked in which gave it an unsafe feeling.

No one home!

The hotel fails to meet the basic standards expected of the chain, with dirty and run-down conditions, desperate need of renovation, and continuous loud noises past midnight. Avoid at all costs.

Good hotel nice stuff and very clean

Relaxing

The staff were friendly

The hotel room was covered with cockroaches in the bed the washrooms and on the floor and the room was smelly. I complained in the morning and the staff wouldn't get me a price adjustment or say they were sorry - instead they said it was manager's decision and no manager was around. My daughter's and I were terrified and didn't sleep all night.

Clean and quiet

Hotel is dated and needs some c. Service desk very nice to assist with continuing keycard issues, but could have done without the bugs.

Filthy bathtub, bugs, spider, spider web, the filthiest hotel I ever stayed.

I would not stay here again. Areas around the bottom of the room and bathroom were dirty. No coffee maker. Bed was nice

I had made a mistake on my reservation and the clerk did all possible option to fix it and he did very nice and Gente lman. Will eeapat again love it.

It was a nice stay for us

The first room I was in have bedbugs and cockroaches. I made the front desk aware of it they give me another key to another room. When I get to the new room the bed wasn’t made there was cockroaches everywhere and they were very big. I had to go stay in my car with the baby so cockroaches don’t get in his ears. The pillow were very dirty and have some black spots on them. The rooms was dirty and have dust all over. It was a bad experience.

Cockroach central.