Villa Arden Hills

No check in desk. Keys were in a box, hotels.com forgot send the code. Sink faucets not working, no tissue in the room and no way to get some since there were staff. On-line advertised cooked to order breakfast but nothing on site. Not worth the money spent. Will never go back!

Room and facility comfortable and attractive. Liked the access to the neighboring fitness center.

Room was comfortable. But no waters and furniture was tired. But bed and bed linens were terrific. Garden views are very pretty. Just need an update and needs to provide waters.Feels very safe, and very quiet though!

A bed and breakfast without breakfast. No host on premises. No elevator with a large staircase. Carry your own luggage up those stairs. No cable TV. Strong 1990's Tuscan theme. Time for an update. Worst shower I have ever had. Rain shower head in a very tall ceiling with half the little holes blocked. No way to get shampoo rinsed. Hand shower was OK, but not an ideal way to shower. The shower also was VERY slow to drain. Several inches of water remaining after short shower. Even though I let them know, nothing was fixed. By the third day there was so much soap scum on the shower floor it was too dangerous to use without adding a towel on the wet floor. Although I was not to be charged in advance, I was charged half when I placed the reservation and half 3 days prior to check in.

Staff were literally non-existent. No breakfast.

Great room, quiet, comfortable. My only drawback which is minor, was there was no water bottles which would have been a nice touch.

This place was truly a gem! We stayed in the Valencia RoomIt was classy and comfortable! My husband and I plan to return on our next visit to Sacramento. The contactless check in was seamless and easy. The Inn keeper was genuinely kind and did an excellent job with communication!

Accommodations were great! The only issue was locating the room since the entry was a key box and there was no floorplan to direct me to my room.

Anthony the innkeeper is amazing! Very communicative.

Our room was perfect, but the promised breakfast did not happen. A few communications through the manger did not reconcile the issue. Otherwise, an amaxing place , in an unnepected area

Terrible guest service with keeper not answering to emergency calls or after hours until the following days; plumbing issues in the condo where shower stall doesn’t drain for 45 minutes and neighbors have to complaint that they are being affected by the water pouring through the ceiling through their electrical system. Overpriced property for the amount of the money paid. No food service at the “resort” and key locks are dated and don’t work well. Motel 6 has a better service than this “resort”.

Our room was okay only good thing I. An say is AC works great and towels r great everything else was bad bad n no breakfast

They canceled my reservations and saying my credit card did not go thru. Then I found out they failed to run my credit card through

This hotel is in major transition with the recent purchase by Lifetime. There is construction and there is no food/beverage and no room services. The fitness center is across the street with a pool and great workout area open 7am-7pm. The room was clean and quiet.

Our room was great, but unfortunately we were looking for a bed and breakfast and there was no food available. It would have been nice to let us know prior to booking so we could cancel if need be. But other than that, we enjoyed our visit. We would come back if everything is working.

It was furnished and stocked with everything one needs. Very cozy.

Perfect spot for unwinding or little get away...so easy checking in and out !..... will be going back for sure again!

No spa or dining available, pool at a different facility, tv required you have app pswrds, breakfast was lukewarm coffee and store bought pastries. Landscape not maintained, fountains did not operate and were green with algae. Decietful advertising. Indoors impressive layout, beautiful, but functionally in very poor shape.

The hotel was shut down for business. Expedia virtual agent was pleasant and I thought would be helpful but the issue was not resolved because Expedia is required to contact the hotel before refunding my costs. It has been 4 days and still I have not heard back from Expedia. I do not plan to use Expedia for any future travel.

Even though there was renovations happening and many amenities were unavailable. It suited my needs perfectly.

The room was beautiful, however the building is very old. Some guests are very inconsiderate. I was kept all night by another guest staying who was in the lobby shouting talking to someone all hours of the night. Which echoed straight to all the rooms. Also, have an unknown charge place to my card from Arden hills and have not heard back from anyone at the resort.

I left facility. Tried waiting in my car while my son took important 8 hour exam. Overheating. I returned to hotel Requested to jump in pool at 1 pm as I was experiencing heat exhaustion. Denied by manager explicitly. Though I spent over $800 for one night stay. 2 separate rooms. 1 for son. One for me. Still appalled by how treated. NEVER AGAIN

Was pretty disappointed with my stay. I showed up at 2pm and was told the room wasn’t ready, which I understand because it did say 3pm check in. I asked if I could sit and wait at the restaurant. Was told I was not allowed into the restaurant because I was not a “member” or checked in yet so I pretty much had to leave the property and go wait elsewhere. So I got back in my car, left, and I eventually got my room around 3:30. It was a very outdated room and there was no made to order breakfast like it stated. The pool was nice but I only had a few hours to enjoy it because it closed fairly early and I had to be checked out by 11am. After 11am, you again cannot use the pool or go to the restaurant unless you are a “member”. The place was empty and I don’t understand why they treat their guests like that and turn away business. For a place that acts “exclusive”, it was mediocre at best. I went to the spa the next day. The facial was great, but there wasn’t much to the facility. No pool. No drinks. No really anything to add to that “spa” experience. Even when spending a high price on spa services, you cannot access the rest of the property without being a “member”.

Not satisfied they over charged me for and charged my card for 2 extra fees that had nothing to do with me.

There was no one at front desk to check us in. Has to wait 20 minutes to check-in. We were given a room different than the one we reserved. The shower wasn’t working in the room we were given. Won’t stay here again.

This is an amazing place to spend the time with the one you love. We will be back again

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

Nice

the room was comfortable, but the cleaning could have been more thorough . There was coffee spill stains on the front entrance cabinet door. the beds are comfortable and the sheets were super soft and clean. We stayed in the Barcelona room and it was very quiet. The pool is HUGE!

The person who checked me in was really nice and welcoming.

Really enjoyed the house chef who made our breakfast. She was kind and added even more charm and elegance to an already beautiful property. I wish I had gotten her name so I could thank her properly on here, but her kindness made up for the fact that half of the facility and amenities were not functioning.

It was a perfect birthday getaway

It was outdated and dirty.

Love the breakfast atmosphere, the host/cook was awesome! Very friendly and great cook!!

Beautiful property.

It was beautiful when driving up. No baggage help up a flight of stairs. The wall thermostat didn’t work, called the concierge within 1/2 hour of checking in, had to leave a message and never got a response. It was very warm in the room had to leave windows open. The bathtub was nice. Not a washcloth to be found. Good thing I bring my own. I was disappointed.

Excellent service by friendly staff. Great pool Ann’s facilities

Did not stay because despite my calling in advance about stairs and my disabled husband they put us in a room requiring many many many steep stairs. They were mostly uninterested and completely unable to respond helpfully so we had to find a room at 5:00 in the evening. Then they charged us a cancellation fee.

First time stay.......It was awesome experience 👏

Love our stay and will go back again.

staff went out of their way to be UNhelpful. No one picks up the phone but keeps telling you to call the phone.

It was a really mixed bag. My room was lovely and comfortable. But Arden Hills is mainly a country club, not a hotel, and the customer service and guest amenities/experience are clearly not the priorities. Check in involved two different buildings hauling luggage around and up and down stairs. Restaurant service was inattentive and very slow, but the food tasted good. I was unable to negotiate the ability to stay on the property (not the room) past my check out time, though I also had a massage booked and in all was spending $500 in room, meals, and services. I was just looking for a place to stay before my late flight. There are acres of property and multiple pools with many many places to sit and relax, but the young desk attendants were “technically” unable to accommodate me though I asked twice. When I asked to speak with a manager, there was never one available (not on either day) and when I asked for a manager to call me, it never happened so I eventually gave up. Included breakfast was a huge disappointment — poor quality baked goods and a little bit of fruit. No attendant or anyone tidying the breakfast area. No help with luggage or anything else offered and many stairs. Massage and spa experience were excellent. All in all, it was ok but I will not be back.

There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

Beautiful spaces, relaxing environment, hospitality at it's best!

Loved staying at this facility. It was very relaxing, staff was very friendly and has excellent customer service. Only two things that were could be improved. The key access should be card key. The keys were hard to use at the front door. The jetted tub had an issue draining. However that did not deter me from giving this place 5 stars. Very nice facility!

Relaxing and amazing

Wonderful accommodations and the staff is superb.

The grounds are beautiful and the food is delicious.

Clean and loved the tuscan look and breakfast only downside was there was no mini fridge other then that i will definitely recommend ii and return

Very helpful and A nice quiet stay.

Very nice place friendly staff would return.

This place was like a true Villa in Italy somewhere! It was very nice but Arden Hills needs to upgrade their mattresses. The bed almost ruined our messages from Dulce Vita. For breakfast Chef Byron makes the most delicious frittata and omelette with the freshest of vegetables!! He’s very professional and kind. It was an amazing dining experience. For as much as you pay for a room the least the resort can do is make sure the beds are comfortable.

I was in desperate need of a mom getaway. This place is definitely the place to go for that. I enjoyed the massage, quiet room. Tub with jets was so relaxing! Bed was beyond comfortable with all the pillows a girl could dream of!

The negatives: the bed was really loud and sounded like I was laying on plastic, the water pressure in the shower was lacking, the hot water went out a few times, there isn’t a fridge in the room, and the doors are ridiculously hard to figure out. The one downside was that the facilities closed at 7 so I couldn’t go to the hot tub. I think I would choose a regular hotel next time.

Super great staff and beautiful Capri room looks way better than the pictures.

It was a nice property but it should tell you check in is at 3 pm and spa facilities close at 7 pm not much time to enjoy amenities.

Staff was great, breakfast was great aswell

Overall wonderful experience.

Excellent front desk help. The rooms are beautiful. Top of the line materials when the place was built and the materials have held up well thru the years. You will feel like you are staying at Villa in the South of France.

Beautiful grounds, impressive facility, old world charm in the Villa. The room was spacious and charming. Bathroom amenities were top notch. Whomever planned this room had great attention to details. Looks like the walls were hand plastered...a lost art.

This was such a disappointment. The property was evidently once quite luxurious, but it is in dire need of updating. Everything in the room was either dilapidated or malfunctioning. Even the property amenities were dated. The outdoor hot tub was broken. The restaurant/bar area was always closed. And there is nothing within walking distance to go to. In the room, the space tub would continue to randomly cycle on all day and night. The toilet was broken, the fireplace would not start, the carpets were grimy, the shower door would not completely close and the entire spout would pull from the wall when you try to turn the water on.

Check in was difficult as there is no one to greet you at the actual bed and breakfast. The concierge is in a whole other building but there is no signage pointing to where they are. I had to call the phone tree and wait to be told I needed to leave the bed and breakfast and walk with my suitcases across the parking lot. Parking is difficult as the spots are very small and require several rights turns to get into. Fireplace in the room didn’t work. Tub leaked. Walls had many paint scuff and large holes behind the headboards. Just felt run down. When we gave our feedback on the fireplace and how we ultimately figured out how to manually turn it on, the staff seemed irritated and curt.

Stayed in the Villa for my cousins wedding. Family had all 5 five rooms. Staff was great and very helpful. The breakfast that is served was awesome! Great job Chef!

Not the end of the world, but when traveling, I like to "land" at the end of the day and had to venture back out for food. Somewhat disappointing.

My only complaint was that they couldn't fit me into the spa on a Wednesday..at all :/ I would highly recommend this site.

Loved the room and the ambiance of the location. Breakfast in the morning was “can’t miss”.

It’s a classic beautiful hotel. But the service is not good enough. When I came to the hotel, it was 9:30pm. No one help me to carry the luggages. It took 3 minutes walk to the villa From the front desk. The yard was dark,. It’s hard to find the way. Room is clean, no refrigerator.

Beautiful inn with well appointed rooms. The fireplace was lovely during the cool evening. We enjoyed the cook to order full breakfast and the personal service. Access to the spa and pool area is a true pleasure. A wonderful adult getaway

We stayed in the Portofino room which was stunning. The bed was roomy but very hard and uncomfortable. The room was clean and had all that we needed. We walked around the property and utilized the gym facilities which were also awesome. We will definitely stay here again!

We arrived late after the check-in time. The staff at the front made sure to give me the number to security who had my keys and paperwork to check-in. It made it extremely nice ! The Valencia room was beautiful! It has a jacuzzi tub separating the bathroom area from the living space! The balcony and extra space is well worth the extra $30 from the La Topaz room. The only down fall was we couldn’t get the fireplace to turn on. Overall the check in after hours was amazing. Tomorrow we will attend the breakfast and check out the multiple pools and basketball court. It’s beautiful here! We will for sure be coming back!

Great breakfast afterwards. Room was clean. There was some noise from the street though

Very Unique and the rooms were beautiful We will be back.

We stayed in the garden suite at the villas and it was absolutely amazing. The massive shower room and fireplace were perfect for a cool, rainy day. Breakfast by Chef Jerry was the perfect complement. His service was awesome and the food was absolutely delicious from start to finish. Hopefully we'll be back!!!

Very unhappy even though Expedia advertised A restaurant and Bar being available. We were told by management we were not allowed at the restaurant or bar the we had to pay to be members of their Club. We picked Arden hills to be able to stay at one place and not need to go anywhere else. The next morning we called several times to order our Breakfast. Only to receive the answering machine. Never recieving our breakfast that was supposed to be included. And the Handles for the jet spa were broken. Horrible experience. Especially for $400 for the night

Nice Large Rooms. Suite had a spa with Broken Bath Knobs. Even though the property listed bar lounge and restaurant we were told by hotel staff that we were not allowed to use. Unless we are a member to the Club. When planning the trip to the establishment the plan was to have dinner a few drinks and head back to the Villas. The experience was Ruined. Very disappointed especially be mislead by Expedia’s listing.

Beautiful scenery and excellent staff and service.

Quiet, spacious, clean and great breakfast , nice location. I stayed by the villas. Really enjoyed it

The room and overall amenities were great. We did not however, have an ice bucket in our room and were forced to use a trash bag. Also, you are forced to call the front desk with your own phone as the concierge desk listed was not answering their phone. Room was very comfortable and palatial

An absolutely gorgeous Villa! My ONLY complaint was that after using the jetted tub, after turning it off, it kept coming back on periodically. It was rather annoying. But the room was beautiful.