Crowne Plaza San Antonio Airport by IHG

Stay away very bad staff very rude manager the rooms where so dirty and the ac was not working at all overall worst experience ever to anoint we had to leave and get another hotel

Pleasant

Great time

I prepaid for parking but did not receive any information on how or where to park. Very confusing.

The staff was fantastic. Very helpful and polite. The restaurant was great to have a good breakfast and dinner too when the day was to busy. A couple drinks at the bar if you need to unwind. The shuttle drivers were great and having that as an option took some stress of driving in a new city off my plate. Made the stay more relaxing. Definitely recommend.

Hot water issues....................

Not clean

No continental breakfast, the breakfast buffet is $17 per person and nothing special. They serve dinner which is also pricey and not super great. The bathrooms in the rooms are very small and outdated. The elevator is broke. Snacks are very expensive.

We did have an issue with the elevator not coming when ready to leave and catch our plane. Front desk staff had to get us down from 9th floor with all our luggage in the service elevator. But very glad staff available 24/7.

The help was excellent the Breakfast was very good. Sadly we thought they needed upgrading. The location was great for flying. All in all it was nice.

Especially Ozzy and Karen at the restaurant and bar They were wonderful

Exceptional

Staff was very friendly and eganging, very easy to speak with and curious (or courteous enough to pretend to be). The room was exceptionally clean, and the breakfast (additional cost) was great. While furniture seems updated, some of the room is not, such as areas of pealing paint and small holes in the ceiling.

Staff was very friendly and eganging, very easy to speak with and curious (or courteous enough to pretend to be). The room was exceptionally clean, and the breakfast (additional cost) was great. While furniture seems updated, some of the room is not, such as areas of pealing paint and small holes in the ceiling.

Exceptional

The hotel was great the AC could work a little better but was still a really good stay we enjoyed the hot tub. The breakfast was decent for what we paid

The bedroom was clean and comfortable. A good size for the price. No real comment

The bedroom was clean and comfortable. A good size for the price. No real comment

Exceptional

Nothing The hotel needs upgrades with the amount that you're charging.

Nothing The hotel needs upgrades with the amount that you're charging.

Nice time

During check in the lady couldn’t find the reservation and was rude. She had to get help.

Nice

Exceptional

Airport shuttle was a plus My bed was dirty had to request new bedding upon arrival and make my own bed; the elevator did not work the whole time; tried breakfast one morning no Prosecco for the mimosa; ant was in my room; the shower did not drain it sat there; the elevator was suppose to be fixed by day 2 by day 4 still broken

Airport shuttle was a plus My bed was dirty had to request new bedding upon arrival and make my own bed; the elevator did not work the whole time; tried breakfast one morning no Prosecco for the mimosa; ant was in my room; the shower did not drain it sat there; the elevator was suppose to be fixed by day 2 by day 4 still broken

Very good

S

Good

nice clean room, nothing special about it, kind of run of the mill room, shower head trickled water out, restaurant (breakfast) was non existent. just a place to sleep.

you need to request toiletries or else they will not provide..

As always impeccable execution of hotel operation. A gracious and most accommodating staff

Muy bueno

Exceptional

No hot water had maintenance fix it worked for like 2 minutes and no more hot water

It was located near what we needed it for. The staff were exceptionally helpful with great attitudes. The jet traffic at 6 am. The lighting in the rooms ( all three) was terrible, room 154 had no light bulbs in the lamps. Staff quickly remedied the problem. Ate dinner at the restaurant but had to change all four orders due to being out of items on each order. But the chef made excellent food from what he had. Breakfast from the menu the next day suffered the same issue on a couple of the orders. Again though the food was excellent. We arrived on Sunday the end of the festival so being out of things may have been an inherent issue.

It was located near what we needed it for. The staff were exceptionally helpful with great attitudes. The jet traffic at 6 am. The lighting in the rooms ( all three) was terrible, room 154 had no light bulbs in the lamps. Staff quickly remedied the problem. Ate dinner at the restaurant but had to change all four orders due to being out of items on each order. But the chef made excellent food from what he had. Breakfast from the menu the next day suffered the same issue on a couple of the orders. Again though the food was excellent. We arrived on Sunday the end of the festival so being out of things may have been an inherent issue.

Very Humid

Excelente

The experience at the restaurant and bar was atrocious. Anything i asked for that was on the menu was "out". Basically a burger, fries, and beer. Sad thing is i came home with a stomach bug. Will never stay here again

The staff make this hotel a cut above. Chef Mark was amazing breakfast buffet was absolutely prefect. There was a wonderful waitress I think her name was Carrie? She was so very attentive.

Great service and accommodations

This property needs serious attention. It was filthy and very unsanitary. The pillows smelled like a sweat shop. The bed covers were stained with dirt spots and smelled uncleaned. The carpet smelled like stinky feet throughout the building.

Location. Showers did not work when i needed them the most.

The menu was great but the kitchen had no food to offer, so the menu was very limited. Anad again zero beer on tap. That was the same in Houston and San Antonio. I hope Dallas is better

The AC systems were out so our room & the hotel was hot. Made it hard to sleep. Towels were thin and small. Hall carpeting looked old and faded. No placard in the room to tell us what channels were available. When we asked the front desk for one, a man who didn't speak English, came up & showed my husband his cell phone. No information in the room about the in-house restaurant. Restaurant was out of many menu items. The food we got was good - actually, the best part of our stay.

Staff was amazing. Room was modern. Everything was top notch at this hotel.

Que no reserve , y no abia ni jente No te ayudan a nada para resolverlo

I was not happy I paid for amenities that I was not able to use. & Staff doesn’t give you their real names.

Staff was excellent and helping me work through that and calling the police for me. However, that was a bit unsettling to have as an experience for my first time in San Antonio. My suggestion, is to park out front where there is a clear view of the road.

Great staff,clean rooms

Room was slightly hot even with the air at max

Good

Very convenient to airport and staff were very pleasant. Offered me complimentary breakfast and extended checkout time.

Older motel. Slow service at restaurant. Beakfast looked good but $$

We enjoyed our stay - the only problem was we got confused coming in from the back to try to get to our room haha

ALL the employees we encountered were awesome and always friendly and helpful, the kitchen staff and shuttle drivers went above and beyond,,, Elevator had issues

I wouldnt recommend anyone staying at this hotel we stay their for two nights and the second night broken into maybe 30 cars on sunday earlier morning about the time coming out we had guest complainting about vehicles getting broken into and their didnt care the staff and we had call the police that their was alot of cars that got broken into the earlier morning so please dont stay here plus their rooms were very nasty too dirty sheets and comforter and also pillow case plus little mosquito and gnats flying around the rooms and restroom and stains on the carpets like blood was very disappointed in this crown plaza hotel ...

Easy

The staff was AMAZING, the property was close to the airport an the shuttle went above and beyond to help us find our way around local attractions.

Yes very wonderful speakers

Overall good experience. The staff were VERY nice. I appreciated having free parking and being so close to everything. The room had a mini refrigerator and a microwave. The rooms are a little worn, dated paint and chipping tile. The cleanliness was medium, I did feel the need to wipe things down. There was a long piece of hair on the bathroom counter and a piece hanging on the wall. It's right next to the freeway, but we didn't hear any noise and it made for an easy exit when it was time to head home.

The room was clean.

Over crowded with young sport teams , creating noise and nuisance. Eating all the food faster than the employees could keep up. Employees were working hard to keep control but understaff for the amount of kids.

The room could have been cleaned way better. The bathroom smelled like pee, and there was a huge water stain in the cabinet where the refrigerator was.

Great customer service

Not what I expected

Came on vacation with my wife and kids and our experience was TERRIBLE. Bathroom floor was DIRTY. Bed had bugs & crumbs on the sheets. Omg the tub was DISGUSTING asked if i can could be moved to another room i was Denied by staff. I recorded Videos and took pictures of room and showed staff and they told me that they didn’t see an issue with the room and that all of the house keepers are gone. I will NEVER book at this hotel again.Definitely not worth the price they’re charging for what you get this is unacceptable. 0/5 stars do not recommend.

My room was clean and everything worked properly. The staff was helpful and attentive. My only concern was one of the elevators. I was in rough shape and seemed to need maintenance. Besides that it was a great experience.

Shuttle was on time. Elevator was broken and kept opening on floors people were not located. Wanted to enjoy the hot tub at hotel and when we went to get in hot tub was broken and not hot. So was the handicap equipment around the hotel. Notified the staff of the broke hot tub over a two day period which they said they would get the maintenance man to take a look. He was never seen working on the hot tub at all.

No hot water. Not adequate covers on the bed

Stay was great, clean room. Friendly staff and helpful.

Clean and quiet , but furniture in lobby area needs to be clean

Familia

It was a nice hotel and convenient to the freeway.

The room was very clean and the hot tub was very relaxing. We enjoyed our stay and will recommend this the next time we know someone is traveling. The only thing I missed was a continental breakfast. I am not a big breakfast person, so something small available would have been nice. The supper menu was amazing!

Hotel lobby had a slight stench smell.

The lemon water in the lobby looked like it had lemons from the day before and wasn’t iced. When asked if it was fresh - the front desk staff said they had no idea. There were stains all over the carpet down the hallways and in the room. It appeared that all the guests were on the 5th floor so the ice machine never had ice so we had to get it from another floor. Definitely pack your own toiletries bc they were all mismatched samples and there was no conditioner. I ended up going to the store to get my own. When you fly, you count on the room having things - don’t count on it here.

Staff was excellent

The kitchen was horrible, although they apologized it took over an hr to get 2 hamburgers and a salad. Then when they brought it out they forgot it was to go and then my husband had to wait an additional 15 min for a side order of Mac and cheese.

Great place

We Always have a Great Experience! We love it here, and its Highly Recommended. Thank You for always providing us with Great Service.

Got the job done for 1 airport nite

Everything was too notch

No AC no trash cans no towels ice machine ran out of Ice and they charge extra for breakfast 😔

We have been staying here for the past two years and have always been happy with our stay. The staff is always so nice and helpful.

I stayed for 3 nights. The lady that checked me in and out and the rest of the staff were great.

The room the showers were a little small. Thank you. Karen was Amazing!!

Great for price!

Buffet was decent and older lady was very sweet. She seemed quite busy. Maybe water in the line vs serving it. Same with coffee. Easy yhen having a staff member running around

Terrible!!! First, I had no phone or iron board in my room. Then there was no water. Somehow they had an issue with their water and it cut right in the middle of me taking a shower.

NA

Th staff are always friendly and helpful

Rooms were cozy and beds and pillows were super comfy. Prices were great through Expedia. Elevators were not working well. And smells in the upper floors were not pleasant. Smelled old.

Great place need a few maintenance issues fixed very clean breakfast was good close some convenient to the airport

Kudos to Patricia, in particular, she is very knowledgeable in her area of expertise and does an exceptional job managing the front desk. Keep up the good work!!

They cancelled my booking without notice after they told mem I had to pay at property and they tried runnin a card i didnt have funds in before I even got to the hotel and when i got there to pay they saix they couldnt book me because they don't do bookings at the property, lame experience never again

The people were kind and generous 10/10 would stay again

Clean room, nice breakfast, excellent price, Good location. I really liked this hotel.

One room was great. The other one had continuous issues. I did bring it to the attention of the staff, but didn’t get resolved.

Yes is was very comfortable and the staff was amazing

The room was pretty clean. Staff in the morning was super friendly and answered all of my questions, but I can’t say the same for the staff at night, they were rude when I checked in, and asked them a few questions.

Nice clean room wonderful staff

Very friendly staff. The room was clean. And the beds were comfortable.

Staff was awesome rooms are ok

The room was spotless and the staff was courteous.

Grear

Room was hot never cooled off.

Room was clean and beds were very comfortable.

Great Excellent Very Smooth Breakfast was 8/10 . If you get the free complementary breakfast

Great amenities

Only one thing I would've liked to see is better lighting in the bathroom mirror, my eyesight needs the extra light to shave . Hotel staff were all great and accommodating, desk personnel were so polite professional. The shuttle driver was great too . I will remember this hotel whenever I stop in San Antonio again .

Room was perfect

Every thing was great

The service at the front desk service and airport shuttle was good. The restaurant’s food selection was very poor. The service was very slow.

Clean, quiet and close where I needed to be.

Service and bedrooms are very good

The room was very clean and the staff was very nice. Overall a wonderful experience.

Bed was comfy, nice lobby area. Room carpet was not vacuumed as there was loose change on the floor. Water in shower did not get hot and water did not drain properly in shower.

Crowne Plaza has always been our best choice when I have to travel for work Monthly. And even when we trip for Fun. The staff is always so friendly, the rooms are always clean and makes our stay even better. Thank you all for that outstanding service. Looking to continue to book with you all.

Room was ok but restrooms need work.

The restaurant takes a long time to help you and the bar only has beers.

Amazing Service!

Great place to stay, amazing workers , super clean place and spacious as well

Shuttle and bar close to early

Great staff and great room service and great stay overall for a quick trip.

Room was clean and didn't smell like smoke

The room was okay, I think the bathrooms need done serious updating especially the tub and shower area

Great hotel with friendly staff and very clean and spacious room!

It was a great stay.

Clean room

Amazing staff and rooms were very clean

Good

The staff was amazing super helpful and the room was extremely clean!

The room was great. Bed very comfortable. Breakfast was very tasty and satisfying. Very courteous staff in all areas

Crowne Plaza great place! Very clean, great staff, comfy beds!

Yes.

TV access was terrible no sports channels or way to log in to Netflix Prime or other streaming platforms

Clean room staff was great

The hotel was ok, the staff were awesome, but the whole place, especially my room on the 8th floor, was very damp and musty smelling.

Room AC would not turn off, had to move to another room.

Nice place

The hotel is very nice and clean and front desk is very polite. We were there for 3 days and never clean the room and bring it up at the front desk when I checked out and the person was very nice and gave us a complimentary breakfast. I will be back and I will make sure they clean my room every day next time.

Staff was polite, professional, and helpful. The water in the shower was barely lukewarm, which was disappointing because I was moving that day and I was sore from hauling stuff. Worth it if you get a discount and need the location.

The room was nice

All the above

Quite and comfortable room.

Very clean

Excellent service

Social service was excellent both drivers to the airport and picking up from the airport one above and beyond. Room was great but was very comfortable overall had a very positive experience breakfast definitely could’ve been better but other than that five stars.

Everyone was so kind and welcoming. Great staff and very clean.

Excellent

The check in staff were not prepared and overall not very friendly. Took forever to check in. Arrived at my room, not given a room that matched the photos or description on the site. Room was clean, and overall not horrible. Bathroom was tiny and needs help. The amount of caulk and holes in there was disturbing. I honestly expected more from a Crown Plaza hotel.

The ac was broken

Room was good. Some hairs in towels and sink. Bed was the best. Did not sleep well in the morning because cleaning ladies were making a big fuss and noise near the elevator. Yelling across the hall to each other banging things. Vacumming so early. They need to change time of cleaning to at least after 11a.m. Told front desk and did not do a thing they still did it the next morning. Breakfast should be included since it is an IHG hotel. Amenities pool is in the shade no way to get in.

The a/c wasn't working properly. It got hot at night while sleeping.

Good place for the price.

This was a wonderful property. The suites are wonderfully relaxing.

Everything and everyone was really nice

Rooms were not clean. Could not even give new Towels.

Please improve the customer service, which I really don’t care, because we won’t be back for another cold night.

Not so great experience, room is very congested and looks pretty old. Also room and walk way smell was very bad.

We had a great stay. Everything was nice and clean. Every single staff member was exceptionally nice. We will definitely stay here again.

Support staff lacking

Excellent great service great customer service from the first day I walked in to the day I departed would recommend anytime very southern hospitality felt at home.

Not clean!

Great

Was very good but didn’t have breakfast.

Beds were very comfortable

The breakfast was great can't complain

As a former IHG employee and MOD you know for a fact great leadership behind.

Room, amenities outdated

Room was ok

Free breakfast

The hotel wasnt clean and the room old and smelly, no soap, no shampoo during our 4 days stay and only 2 towels for a 4 people room

We booked an eight night stay, upon arrival we were upgraded to a junior suite on the second floor. The so called suite was old, dark (minimal lighting) and dungeon feeling, dated furniture , old fixtures, stain tub horrible room. On the sixth day of our stay we returned to our room to a heavy chemical odor permeating through out the entire hallway and worst in our room. The chemical odor was so strong that cause me shortness of breath requiring me to use my inhaler. The front desk said that maintenance had been working on the second floor using chemicals to strip and resurface the shower tubs in adjacent rooms. I was moved to the 10th floor in the main section of the hotel. The room was a bit better than the dungeon but not by much. The rooms at this hotel are old a dated. The following day the chemical odor could be smelled on the 10th floor. I contacted the front desk. Apparently they had been receiving complaints about the chemical odor and were trying to find the source because no resurfacing was being done on that floor, they would get back to me but they never did. I contacted the front desk again and requested tape so that I could seal around the door to our room and that I would place a towel at the bottom of the door in attempt to keep the chemical odor from entering the room. Maintenance never responded to our room, it was now getting late evening 11:30pm so I was forced to stuff toilet paper around the door to create a seal. Horrible experience

Staff was great and the room was clean and nice.

Loved it so peaceful just that they went to knock on the door at 9 am not happy for that of the room service

Nice courteous staff, clean room

Staff was very responsive, courteous and friendly.

They also charge the card multiple times. I would not recommend this hotel at all please go anywhere else.

Great location, clean room, and great staff.

I was charged a random additional fee, and because the front desk staff couldn’t provide me with a receipt I still have no idea what it is for. A bright spot was the restaurant staff. Everyone working there was pleasant, and helpful. Unfortunately that’s not enough to make me ever consider staying at this location again.

Muy cómodo 🤗

It was an amazing experience

Hotel is older but really clean, employees were very friendly and helpful. There was a problem and the whole downstairs smelled like sewer for two days, the Elevator was broken but fixed by morning, and the big problem for me was the door to the room was not sealed light from the hallway was quite bright at night I had trouble with the light.

They didn’t even have bottled water.

Room with lift not working , room iron not working, staff not assisting for over 45 minutes, uncooperative. Horrible stay.

Great check in check out

It is wonderful app to used for travel

Eggs were cold

I'm used to this hotel and have always liked it. Staff very friendly, but, not enough amenities in room and not replaced enough. No shower curtain liner, so curtain was soaking wet. Tub was slippery with no non-slip liner and I fell. Should have another safety bar on the wall in the tub area. Hard to figure out TV. The small retail area by the front desk always empty, not refilled for a week so far. Restaurant and Bar not open enough. Disappointed this visit, and I'm on a 2 week stay.

Clean and friendly

A mid range hotel very clean near airport

Great service

There wasn’t one and water wasn’t fresh

Elevators were not working properly.

Was placed in the worst room of the hotel and it was not sold out inactive directions to my Room.Had to walk to another side of the building to get to it. Breakfast buffet was the worst i've ever seen and I travel a lot.

Checkin was great. The elevators were not working well.

New person at the front desk-did not know what a luggage stand was-terrible instructions to get to room. a guest asked him about getting decaf coffee and he did not have a clue

I felt like home.

Awesome, I’m impressed overall with accomdations!

The room was terrible. They had double booked. My family was woken up in the middle of the night with another guest trying to get in because they have been booked in that room. Also, the air conditioners didn’t work. They removed three times in the middle of the night and ended up in a room with a toilet that didn’t work. This is unacceptable and no monetary compensation was offered for all of the trouble.

Elevators, and A/C weren’t working,

I didn't use the airport shuttle or eat breakfast.

The hotel was nice, the breakfast was not free we had to pay $60! That’s crazy, and it wasn’t even good. Only one elevator was working and it took FOREVER to get to a floor.

All was excellent

Me & my wife felt very welcomed by the staff at the front desk during check out, very friendly & engaging in conversation that didn’t feel forced but we shared laughs, the room was very clean, the towels & complementary toiletries included were very organized & pleasantly presented, nice quiet peaceful environment with no issues of complaints! Would definitely recommend to friends/family & I would stay at Crown again next year!!

Bath tub needed to resurface. Only one elevator was working.

All good

This was a nice hotel.!

Gets a bit hot at night even with A/C on. Elevators are also slow.

Overall experience is a good hotel cleanliness is great and great location. Front desk staff was ok, but they can do better be more friendly.

Had to walk the stairs with a bad back to floor 8 after having a spinal fusion surgery. Awful experience for 2 days

Didn’t get the room we payed for, super hot, one elevator working, rooms nothing like pictures shown just poor service

Staff should care more for customer service overall our rooms weren’t ready when we arrived (3.5 hrs) after our scheduled check in and person at the front desk was not helpful whatsoever he seemed annoyed rather than helpful

Only downside about our stay was the elevator was out of service.

Took 45 minutes to gwt oir room, stuck in the hot lobby with no airflow, elevators didnt work half the time, bathtub didnt drain had to stand in water, only one washcloth in a room with 2 beds, room stayed hot even though temperature was set at 60, no staff at check out to talk to, room wasnt that clean. Will never stay here again.

Room AC was inconsistent. 1 of 2 Elevators were out of service during the stay. Bathroom was missing protective plastic sheet so water puddled in bathroom for every shower. 2/4 washing machines worked 1/4 dryers worked.

We were happy with everything except the temperature in the room. Thermostat said 73, but the unit was set to 69…and the temperature never went down. Therefore the unit was on continuously and it was louder than we would have liked. Nonetheless, we would stay here again.

Airport shuttle service was fantastic. Check in process was smooth. Room was old and run down. Bathroom was dirty with old client hair. Beds were broken down and all pillows had lumps and provided no support or comfort.

The AC did not work properly, could not cool room below 77. Water pressure in shower was inadequate

Did not know that there was a hot tub

Cold A/C, comfortable bed.

It was a nice place, I would stay there again.

Bed was comfortable!!! But Towel holder broken, sheets dirty, comforter dirty. Carpet looked warn out, & elevator took forever to calm upon when dejected up/down

It was average clean. Old building so looked like it was run down.

The phones did not work in the room to even call the front desk. If we hadnt brought our own soap, there would have been a problem.

Would recommend

Staff was nice, breakfast was lousy. Disappointed in overall stay

The staff was very helpful and kind. Easy to check in and out. Nice and close to the mall and airport

The hotel is very nice for the price. Check in was quick. Rooms were very clean. Pool/ hot tub was nice.

Good stay

Room was clean but no soap in the bathroom.

Despite pre payment we could not stay here. I will receive my full amount of payment refunded. We asked for a quiet room at the back. We were given one having I410. Then it was on the 10th floor and i went to the elevator to go down. The light never came on and the elevator never came. Down the stairs! Unbelievable. Totally sketchy.

Again given the wrong room I assumed I was booking. The same thing happened back in may

Good

Checked us in late. About 2 hours. They gave me a complimentary room. The room and inside hotel needs revamping and a total facelift. Our room looked old and the plaster repair in the bathroom looked bad. This hotel felt more like a motel.

I booked a room with one queen bed but got a room with 2 queen beds. The shower leaked water all over the floor. The vent in the bathroom did not work. The AC did not blow out enough cold air. The breakfast bar was pricy.

The hotel seems a bit outdated the room itself was nice but the shower was terrible. The water pressure was not great and definitely needs to be updated. The front desk lady was so nice. She was so hospitable, blonde lady with glasses.

The place isnt bad, but its all the hidden fees that they throw at you when you leave that is a shame. Before i could leave the parking lot after checking out they were charging my card for fees i didnt know were involved, for example; they initially charged me one hundred and twenty dollars along with a fifty dollar incidental fee, cool no problem, when i checked out my bank started to inform me that some shady business was going on cause they were trying to charge seventy dollars on top of the one seventy thay had already charged me. I spoke to the manager and he said that my money might be back in my account two or three business days, regardless you charged me 240 dollars cause i cant access the funds you placed on hold. Ive never had this issue at any other crwone plaza, i will never be back to this place, stay away.

Staff was wonderful

The room was nice and comfortable, it was a quiet experienced considering this place being next to the interstate. The front staff’s professionalism is my only concern. They didn’t greet, they were talking with each other while checking us in about stuff going on in their life. There is a time and place for that, I didn’t want to know this woman’s business but she had not trouble speaking it out loud. The breakfast was great here with a wonderful older lady servicing it, she was friendly and very kind.

Finally a mgr stepped in and said they would upgrade us. Too another 5 for clerk to get that done. Got to room and no AC. No phone in room to call. Had to go down to desk. Sent maintenance. He confirmed AC was bad said he would inform desk. Waited 20 min and no action. Went back doen and clerk was playing on phone. Asked for another room. Was moved to another area of hotel. No offer of help to move or apology for inconvenience. Packed up and ready to move and hotel elevator now out. Another guest called the hotel and informed them and was told they would turn it back on. Moved to new room and no TV as remote was dead. Called and asked for batteries. Never received them. Late for a dinner reservation due to all the hubub which took 2 hours. Inexperienced help ruined the stay.

The room nice, the kids had an awesome time in the pool, very friendly staff , everything was perfect 👌

I want to thank bahra from reception team for her performance

Nice

It was nice to have my own bed

It was hot in the room

easy check in and friendly service!

It no smking but i could smell smeone was partaking of some herbs, maybe vaping?

Excellent and welcoming service at all hours!

Our stay was ok. Room and bathroom clean. Room didn't get as cold at night as we would have liked. Elevators were having issues around check out time. My only issue is that the parking lot in the front of this hotel is very dark. Of course, if you do anything fun and come back late, parking is limited and you park where you can park. In the morning we found out our truck and 2 others beside were broken into. We didn't have anything stolen and its just an inconvenience but i would really love to see more lighting in this parking lot.

Comfortable beds

Good value for price. Close to airport. Ample parking. Nice staff.

N/a

DO NOT STAY HERE unless you are a on construction type job business trip . I want to upload the pics online so bad . I changed rooms twice and end up not even staying on the property. I was asked if I wanted to change rooms for the 3rd time but at that time I was disgusted. I will say one of the front desk night ladies was pleasant but it was out of her control . The tub had dirt and hair and the other room had paint that appeared to be old . Thankfully I had family in the area but this by far was the worst hotel I’ve everrrrr stayed in . While the night staff was great the morning staff one in particular seemed I bothered her when I started to complain again about the room . Imagine a long flight / layover and not wanting to take a shower because of the shower. I don’t know if the other rooms were bad but mine was def horrible . I want someone to reach out to me because they gave me a name Michelle and she credited me only $94.84 the 5 days booked . Honestly , I could’ve been ok with even half refund but $94 runnnnnnnn don’t stay here unless you have no other place to stay . Sad

The hotel stay was above par and the entire atmosphere was great. Clean, staff was knowledgeable and friendly.

Stayed three nights, staff was friendly. Saturday night the hallways were loud with people running and screaming from 1am-2:30am

I liked the property very well. There wasn't anything I didn't like.

Wonderful property and excellent customer service.

The Crown Plaza is a nice place to stay, it has been around for years and I would definitely come back again. The pool area is nice welcoming, not full of kids and was perfect for some relaxation.

I stayed for four days. It was a very comfortable stay. Staff is competent and very helpful. Near North Star Mall and the airport. Airport shuttle available. I hope to stay again. Thank you.

This hotel is convenient in terms of proximity and comfort. But I regularly experience slow check-in and shuttle issues. On this occassion, the airport shuttle says "Holiday Inn" everywhere except a small sign on the door. I missed it and after calling to resend the shuttle, driver (bad attitude) never returned. I took Uber and asked what happened, he was quick to show a photo of an empty bench where I should have been. Then the elevator was malfunctioning, and I had to use the stairs to the 10th floor. On a bright note, the two receptionists were very apologetic and hospitable about the slow check-in and elevator. The rooms are always clean and AC works great. Shuttle service has been the main issue for about the last 18-24 months. I'm sure they'll get the elevators working. I hope they can improve shuttle service because I've had to use Uber last 3 visits.

I wouldn't call what they have a a restaurant

Hotel stay was great, the staff was exceptional, very polite and professional. Only complaint is the shower head was very weak and static came from the radio all night but I would stay again

It was safe and staff was very nice.

Room restroom was full of pubic hair in the bath tub and bath wall. There were pee stains in the toilet. Bath towel had hair on it as if the previous guests wiped themselves after shaving.

Staff was very friendly!

Maria and staff were awesome

Great location near the airport.

Staff were very friendly and helpful, the room was clean, We went for basics training graduation and it was a 15 drive

The staff at this hotel were outstanding - very caring. I especially commend Maria, at the front desk and Steve, the shuttle driver. They made my days there! The reason I gave this hotel two stars was because the elevators were a big problem! The first day my friend and I couldn't get an elevator to respond when we pushed the button. The next day when I was supposed to meet friends, I got stuck on the elevator for at least 20 minutes & it got HOT! I vowed not to get back on that elevator, but when I was checking out at 5:45 a.m., it was the only elevator that would respond. Afraid to miss my flight, I got on. I was relieved when the elevator moved to the first floor, but then it stopped. Luckily, it then moved to the 6th floor where the door opened. Well, I got off! I had a plane to catch! The maintenance man had to come get me and help me with my luggage. He saved the day! The staff was great. The room was clean and the showers had great pressure!

👍

Not what was on the pictures before I booked definitely catfished me

I didn’t like much about it. The room always smell, the pool was dirty, the room services was mediocrity. It’s wasn’t a pleasant staying for me or my kids.

Outdated. They charge for bkfast! Not worth it.

Everything was good but the AC was not good it was not cooling the room the right way it was kinda hot l!

The front desk person very attentive

Every thing is good .

Very old, not clean, very loud airport is behind the hotel

It was an amazing experience where the staff was very supportive and helpful from the moment we got there, Michelle helped a lot along with the rest of the reception team! Monti was also super helpful with the shuttle back and forth to our soccer tournament that was near by the hotel. We want to thank all the staff on behalf of our soccer team and club KWG FC Pumas!! Blessings

I stayed at 4th Floor, the condition of the walls and the paint looked unfinished, dirty carpet, either it was remodeled yet not finished or to be remodeled but esthetically needs serious improvement.

Great location.

Great

There is a leak in my room.

Clean and conveniently located.

Clean and very friendly staff. I wish the pool and bar stayed open a little later but over all a great stay

It was a good value for the cost. Clean room and friendly staff.

The only problem was the room was to hit the a/c didn’t cool the room

The staff was very friendly! The pool and hot tub were clean.

Quiet

Very comfy rooms. Plenty of space.

the AC was broken

Great experience

My stay was short but comfortable. Room could have been a little bigger.

Room rate is too high compared to amenities.

I was not given the room i reserved was Alot smaller than what i booked and the doors are really loud when they close when people walk out there rooms

Very clean

Great experience at this hotel. Front desk clerks were friendly, knowledgeable and quick at checking you in. Rooms are spacious with comfortable beds. It’s a must stay place.. oh and the shuttle bus driver was so nice! Overall great experience , everyone excelled at customer service. Until next time 😊

Service and atmosfere

.

It was an old property but it was clean and the staff was friendly

Staff is nice but manager is not as friendly.

We enjoyed our stay!

We were celebrating our anniversary in San Antonio from Florida, so we were excited to visit Texas. I have always had a great experience with the Crowne Plaza, but the price should have been my first clue. Though I was not impressed with the neighborhood or the outside maintenance, the hotel was inviting and pleasant. However, I was not pleased with the cleanliness of the lobby furniture. My biggest disappointment was the size of the beds and the bathroom. Both were EXTREMELY small. Though we dealt with the bed size, the bathroom was terribly small and outdated. My husband is extremely tall, so needless to say - it was not the best situation. For an overnight stay, maybe. A special occasion? Pay the extra money and stay in a Riverwalk Hotel. Sidenote: The hotel will take you 3 miles wherever you want to go. That's great. You also receive free shuttle to and from the airport.

Overall good experience but not happy the hot tub wasn’t working for the second time i’ve stayed here i. last year!

We waited for the shutte 34 minutes for the cust service rep at front desk to say driver is busy. Basically said tough, and he's busy at the hotel, that's 5 minutes away from the airport. Needless to say, we took a Lyft. Shuttle doesnt run until 6AM, so if you have a flight early, forget it. Glasses in resturant dirty. Just turned off, not a good pick, disappointing for a Crowne Plaza. Manager tried to make it right, sadly the tone was already set.

The check-in process took a long time (10 minutes). Training a new staff member, who didn't know at all what she was doing. Had to run the credit card through twice. Had to fill out redundant paperwork with name, email, phone, vehicle license number, even though I have been an IHG Club member for 10 years. I was not offered a bottle of water. No water in the room. WiFi would not connect, even with the correct passcode entered.

Good area

Pool was closed with no notice, overall a good experience

safe and quiet, with good staff, services.

Very bad experience!!!

Great

uff

We stay here often but this time the bed was very uncomfortable.

I Loved the staff here they were really helpful.

It was great, everything was in good condition, employees were very helpful, location it’s great

Excellent

Location to Army base and food was convenient. The bed was comfortable, stayed 5 days visiting son in Navy Medical School. The pool was cold to me being from Florida and hot tub was perfect. Easy access to get into parking lot and they have covered and non covered parking. They have snack choices and restaurant on site

It is an old building. The rooms are not the best and the bathroom is outdated and grimy.

Property is "OK" but public areas in the room floors requires cleaning. Rooms Ok, but not really clean. Outside facilities look really outdated.

Excellent service and kind staff, very clean, and breakfast waitress Karen made us feel at home each morning.

I had no hot water in my room had to wait for a maintenance man. Also the property did NOT match to the pictures on Expedia. Looked like those were old pictures and the property had been run down

Clean

Easy location to airport. Nice facility. Will stay again.

Convenience. Airport shuttle.