Hotel Indigo San Antonio Riverwalk by IHG

Great location, breakfast, and rooms.

First floor was a terrible floor to be on. Loud, dirty, messy, and disorganized. The premise was not kept clean at all. No one seemed to care at all. Even the cleaning staff was loud. Def not a place I would recommend or stay at again.

I Stayed here for 3 nights in June 2026. I found my room to be large but very dark, with an unclean floor, no hot water in my shower, and an unpleasant odor in my room. Lots of deferred maintenance is evident at the property with burnt out lights by the pool, crooked light posts, patio furniture missing cushions, etc. All in all, this property is well located to the Riverwalk attraction, and close to the Tobin Center, but it has not been well maintained or cleaned, making the rooms uncomfortable and the stay less pleasant than it could be.

Pleasant

Great location! Beautiful rooms and friendly staff

Friendly Staff How far it was from certain places.

The hotel is quiet and nice but lacks parking. Upon arrival you will be notified that if you are not a IHG Member you either valet for about $52 a night or use city streets or lots which still run between $42-36 a night. The hotel also only allows late check out for members as well. Thankfully these issues didn’t put too much of a damper on our stay. I did like the room size and the breakfast menu options. Also our room had a nice view from the balcony over looking the riverwalk and outdoor lounge area. So beside certain amenities only being for member who book exclusively through the hotels site I did enjoy my stay but wouldn’t stay there again due to those issues as well. I also would like others to know about these things since I wasn’t aware before my stay.

Breakfast was really good and Staff was friendly we had a great stay!

The location and everything Traffic

It was not the same as the photos on bookings portayed

Clean room excellent services and safe parking

Well kept and staff was friendly Location and took forever to get fresh towels after asking for towels from front desk, phone in room didn’t work either

everything worked out really well… Our greeting from Sarai was warm and welcoming, and she even got us an early check-in. We were so tired we ordered room service and a gal named Alma could not have been nicer or more helpful. She delivered our food right to our door and tried to help us get the San Antonio Spurs game on the TV. It was so difficult. She had a maintenance guy come into our room and figure it out for us My brother lives 40 minutes outside of San Antonio. The next time we visit we will be staying at your hotel for two or three nights prior to our visit. Thanks so much Jeff and Michelle Capen. everything was great/the room was excellent!

Superb

A nightmare from time we entered Gave us different room than one we booked and said they didn’t have that room

A nightmare from time we entered Gave us different room than one we booked and said they didn’t have that room

Everything Valet was slow

Valet was slow

Loved this Hotel.. Will definitely stay here again. One of my favorite Hotels

room temps for two a/c units were set at 60, the room was a meat locker and impossible to get to a rational temp I personally do not like the duvet/bed covers in use. They are too heavy as a sleeping cover, yet the sheet below is too think to provide any warmth..... the tv system was a cable setup, had a bunch of channels, but NO ABC/NBC/CBS/FOX main media channels

got into hotel fairly quickly, valet was running hurredly since we got there at check-in time. Once we passed vehicle to valet, we were checked in quickly, efficiently room temps for two a/c units were set at 60, the room was a meat locker and impossible to get to a rational temp I personally do not like the duvet/bed covers in use. They are too heavy as a sleeping cover, yet the sheet below is too think to provide any warmth..... the tv system was a cable setup, had a bunch of channels, but NO ABC/NBC/CBS/FOX main media channels

Loved this Hotel.. Will definitely stay here again. One of my favorite Hotels

Friendly staff clean rooms

The property was beautiful. Once I walked in, I was totally amazed. The patios attached to the rooms are truly amazing. It literally sits on the River Walk, which is an amazing view and walk. The staff were so helpful! They were able to answer questions regarding the stay, without hesitation or attitude. I didn’t like that there was not a shuttle for the Mall. The parking is so horrible that a shuttle would be perfect, however not a deal breaker. Also, you do have to pay for parking at the hotel, however again it is not a deal breaker but booking.com does not advise of the extra charge.

Great location, very comfortable N/A

Great location, very comfortable N/A

The property was beautiful. Once I walked in, I was totally amazed. The patios attached to the rooms are truly amazing. It literally sits on the River Walk, which is an amazing view and walk. The staff were so helpful! They were able to answer questions regarding the stay, without hesitation or attitude. I didn’t like that there was not a shuttle for the Mall. The parking is so horrible that a shuttle would be perfect, however not a deal breaker. Also, you do have to pay for parking at the hotel, however again it is not a deal breaker but booking.com does not advise of the extra charge.

Best hotel I’ve stayed in SA!

We were in town on a overnight trip for a concert at Tobin Center. The location was perfect for walking over. We utilized valet parking. Staff were all great and the stay was pleasant.

Outside patio only the rooms was closed outdated n smelly Outdated

A

The hotel was run down and needed to be updated.

Has a great stay. Staff is friendly and helpful if there is a problem.

Ok

Right off the River walk and walking distance to many attractions downtown. Very nice hotel and great location.

It was okay. The hotel is a little run down

It was a both further away from the actual fun places on the river walk but was still good

Food was great. Room was comfortable and clean.

Great breakfast and service.

Thank you for a wonderful stay!

The front desk staff were friendly, efficient, and always ready to help with any questions or requests. Housekeeping maintained the room to the highest standard, and their attention to detail did not go unnoticed. Even the concierge and support staff were consistently courteous, knowledgeable, and eager to assist. What sets this hotel apart is the level of care and dedication the staff show to their guests. Their positive attitudes and commitment to excellent service created a welcoming and relaxing atmosphere throughout my stay. I would highly recommend this hotel to anyone looking for not just a great place to stay, but an unforgettable hospitality experience.

breakfast was fast and good.easy access to the riverwalk.

I left my card in the hotel by accident as I was rushing out of the hotel, and 3 days later I get about 10 transactions alerts from San Antonio, one of their staff memebers found the card and used it. I

Bar closed too early. Pool was lovely. Location a bit off the beaten path.

Stay was friendly, but hotel was dirty, patio cushions ripped, tables dirty, elevators dirty. Not worth the price.

It was very close to everything that we wanted to see. Right on the Riverwalk.

Great Location, Great Hotel!

Cute place a little far to walk to find river center and restaurants if you are older.

Loved our room with the balcony and overall quiet

Very friendly staff, love the location. I find the Hotel being small an asset.

The room was clean and quiet. The hotel staff was very accommodating. Helpful and friendly! Breakfast to order was wonderful! Nothing bad to say about the hotel! Will stay again!!

The room was clean. The staff was very friendly.

Room was clean staff was courteous.

The area was a little unsafe

The room was dirty. Mirrors,sink ,floor. Luckily I always travel with a fresh set of new sheets. The hotel needs to do a new renovation

perfect

Enjoyed our stay. Very comfy & quiet. Easy walk to River walk restaurants

I stayed for 4 nights and no one came to clean my room the entire stay. I even tried to coordinate cleaning time with the front desk several times. They kept saying the cleaners said there was a dnd song on my door when there was not. Overall okay stay but I wouldn’t stay again.

Was very nice, clean, and cozy

great hotel and wonderful spot during the holidays

Convenient property right across from excellent entertainment.

Clean room, friendly and helpful staff, convenient location.

THe rooms were very clean , staff very friendly

No complimentary breakfast available. Had dining area on site at your cost. HAD to use valet parking at $52 per night even though my car remained in the same spot for the 1st night that i had pulled into the hotel. VERY noisy with slamming doors and screaming in hallway til a few minutes past midnight. But worst of all was the maintenance work on roos right above us starting at 10 am. And contuing til 5 pm with hammering and drills. Couldnt rest at all.

Everything was good at this facility. The room, the staff, the location was nice and quiet. Close to downtown. I’m very satisfied

The room has a really weird layout and tiny shower area. Self-parking is sold out but we literally just parked on the street (metered) and save 50+ dollars. Other than that room is clean and staff are friendly!

It was just a wonderful experience!!

From the last time my wife and I had stayed here. Which was a few years ago it has not been the same. It seems not as strict to when it first opened up. And now the hotel next door is sort of over taking all the credit. And in order to stay in the competition with other hotels they need to step it up. Make some up grades to the carpets and really spend some money on the door locks and the safety of your guest. I use to live this place but it has really let it self go not by much but it’s going there. The furniture was a little out dated. So the room we stayed in had the tv stand where the drawers wouldn’t stay closed and we had a room with the window that had the loud ac unit in it. House keepers did not look friendly or happy.

It was great!

Hotel was clean and staff friendly. Access to the riverwalk is right out the door but it is at least 20 min walk to the shops/dining areas.

3 inch Cockroaches...Terrible DOG/PEt smells. The Staff was terrible. The food service manager is "the worst" mean, rude, and nasty "Ruben"!! The staff was totally NON responsive.... NO, compensation for a TERRIBLE smelling room and 3 inch Roaches. AVOID/TERRIBLE!! JUST simply, BAD, REALLY BAD, TERRIBLE PROPERTY..........AVOID at all cost!! The HOTEL staff is terribly trained...The Valet guys just sit around and are not helpful... Compared to other Hotel Indigo props....where the staff is excellent, helpful and courteous...... IHG needs to make a complete overhaul of the terrible staff!!

The only thing we did not like was the view…it was a view to the wall of the building next door. Was hoping a nicer view since we were celebrating our 14th wedding anniversary there.

Very clean room and bathroom. Nice and spacious room.

There are not parking lots near by at a affortable prices!

The balcony was so awesome and the river walk was directly behind the hotel with access to it

Room was spacious.

The property is on the newer extension of the riverwalk, far from the hub of the Riverwalk shops and restaurants. It is a long walk, pretty, but not much to see or do until you finally get to the original section. The street level area in front of the hotel is mostly boarded up and abandoned buildings.

Also there are additional fees/deposits that ranges from 50$-200$

The staff was outstanding—friendly, helpful, and always ready with a smile or suggestion for places to visit nearby. My room was spacious and well-kept, with a great view and all the amenities I needed for a comfortable stay. I especially enjoyed the easy access to restaurants and attractions along the river, but it was also nice to come back to such a welcoming and quiet place at the end of the day. Highly recommend Hotel Indigo for anyone visiting San Antonio—you’ll get both comfort and convenience in one spot!

Right next to the riverwalk and close to restaurants and bars

The location is advantageous if you are spending a lot of time on the Riverwalk. It is still a 20 minute trek to most things. The staff are helpful. The alcoholic drinks are good and the bartenders are really nice and helpful. It has a nice patio if you do not mind sharing with smokers. Bottom line: you are paying for location. I did not see anything above average in this location.

The staff at desk and restaurant were very nice and attentive

Very nice

Everything excellent

Clean rooms, soft beds. Parking prices were excessive.

It’s was alright

Amazing stay.

Very pleasant staff all around

This is not the first time we stay at the Indigo Hotel San Antonio. So I have made this one of my favorite places to stay when visitong here. Nevetheless our only recommendation to the hotel would be to have more affortable parking so we could make Indigo Hotel the only hotel we would choose to stay here eim San Antonio.

Nice hotel property

Time . Beds very clean and comfortable. Easy access to the Riverealk

Spacious rooms, friendly staff, but disorganized, and shorthanded at the valet service at the time, so I had to wait for the vehicle for a while; and the entrance area, while well very ornate and historical looking, was tight because of all the cars left there and so had trouble getting my tundra out. The hotel was gracious enough though to make up for valet difficulties by treating us to a free breakfast. I would stay there again though, definitely

The property was clean and well maintained. Will definitely stay again.

Was told parking was free and it was not . Not happy about 65 a day

Very nice property overall just too much for overnight valet parking and limited parking around the hotel to park. Other than that it was clean the staff was friendly.

Was very clean and staff was super friendly and helpful

K

Emma and Ashley did an excellent job welcoming my basketball team for the weekend. They were very kind and patient with our large group.

Staff were friendly, and very helpful with local information. Room was nicely appointed and spotless. We really enjoyed our stay.

All the blue (indigo)colors throughout made it unique. I was disappointed that it is now painted in different colors. Our room was very nice but again, not blue. That would have to be my biggest complaint, plus it was under some construction

Very nice hotel with a great location and very comfortable beds. Nice shower and the valet parking was quick and efficient. Got a great deal so it was well worth it.

Nice

.

Nothing

Not bad for the price!!

So my issues were that while they promised

Stayed the night during fiesta and had a wonderful staycation. The hotel was close to our event and it was a great experience.

Room was 90 degree on arrival. Poor condition.

Coffee machine in room has been frustrating to use as well as search for our room ( low 200 s nos)

Great location on the Riverwalk, friendly staff. Our recently renovated room had a great shower! Renovations in other areas of the hotel still underway.

Very nice place they are in the process of renovating in some spots I would definitely stay there again even though there are plenty of hotels to stay in

Nice and the service was great. Had a little construction outside and the parking was iffy.. No issues. Checked on us everyday making sure our stay was good.. Will return again..

Nice and quiet place.

Dez the server at the pool made our trip! She was fun to chat with and gave us some great recommendations around the area. She is the real rockstar of your resort!

Great stay with spacious rooms and friendly staff. Located a few walking blocks from the tourist sites and attractions - Riverwalk. Just a few minutes away from the Pearl area as well.

Limited parking options, no smoking on property.

The room had a foul smell, they sent maintenance to spray a cheap air freshener which made it worst. The room was adjoined and the guest next-door kept opening their side of the door beginning at 4:30 am throughout the next morning. I got no sleep due to this uncomfortable situation. Will not be coming back.

Near by market square and all attractions

Service was not very good and the parking was 52.00 a night and they gave me no options when I checked in. Also made me pay a deposit after my room was paid completely.

This was our first time at hotel indigo Riverwalk. The hotel was right on the river and you could walk everywhere so we took a taxi from the airport to the hotel and back again it was affordable and we really enjoyed ourselves. The bed was very comfortable and all of The employees from the front desk to the bartender to the waitresses were so nice and friendly and helpful. We surely would stay here again.

Stay was fine! All the staff were so friendly!!!

Have stated many times over the years and the hotel is showing signs of aging. Removing the center registration desk was a mistake in my opinion, it doesn’t look finished. I love the hotel, but it is not keeping up with the prices being charged.

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Outstanding location and the rooms were very spacious

It was way too expensive for the accommodations provided. I will never book again. Staff was kind with exception of valet. Don’t expect assistance with luggage. Front desk provided breakfast vouchers. We left first thing.

Staff responsive to TV and heating issues.

Very nice hotel on the riverwalk and great service. Only thing I was disappointed in was the unexpected parking fee of 45 a night per car. Cost us 270 just for parking.

The hotel itself is nice but we couldn’t sleep well because there was work being done outside in our side of our hotel room.

I paid 55 usd for Valet. While checking in, I asked to receptionist, are you driving car for parking outside? He said no, the car will be front of Hotel. At the evening, the valet drives the car for parking outside of Hotel parking zone. The same receptionist says it is management decision, management of Valet as if it is not supervised by front office management. Do not stay at the Hotel. Old, smells humidity, noisy air conditioning and so on ..

The only thing I didn't like was the options for parking. There was valet parking for $60 a night, that was pretty much your option. Parking on the street, or the lot across the street (which was full) are the only other options. Get some better parking.

We were extremely disappointed by our stay. 1st night room's AC wasn't working. We got to room late so went to bed and reported it the next morning. We were told it was fixed and it was not! Our room was HOT! It was late, they moved us to a new room. Toilet chain was broken in new room and we had to put our hand in tank to pull chain to flush. Then we were woken at 7:15 by a garbage truck outside of our window picking up trash from dumpster (on Sunday?). While in the elevator we saw fun coffees and drinks on wall. Went to get a latte and we were told they didn't make those kind of coffees. Just black coffee and creamer. We had valet take our car and when we picked it up, it had bird poop ALL OVER it. Not just a little...ALL over it. We were very disappointed by our stay and Sarahi said to contact you and they will request a refund. Marco Anderson 713-203-6345

Ok

Good

Convenient to Tobin Center. Ten minute walk to The Alamo area. Friendly staff and great bartender.

Nice hotel. Long walk to restaurants, sketchy street level area

Nice spot.

Everyone was very friendly and helpful

Receptionist excellent service

My families from Houston San Antonio and Austin all met at your hotel Thursday afternoon. Your staff was very considerate making sure that our needs were met. There was a complimentary late check out for us Saturday morning so that was very helpful for us! We had a delightful evening Friday night watching the Christmas parade on the Riverwalk from your balcony on the third floor! We will be back again next year!

stayed a night with my son. room was decent. nothing spectacular.

The Indigo was good overall. Nothing too fancy. The price was appropriate. The facility is older but well maintained. The staff was super nice and very helpful. The area had a lot of homeless so it felt like a necessary expense to valet instead of self park. But that is not the hotel's fault. The valet staff were great too. I would stay here again.

The stay was good. The hotel is average - rooms need some updating.

The hotel was in an area where everything was walking distance. And the hotel staff is very friendly.

Well located hotel. High level of cleanliness.

Love it

I would like a bus to take me to the RiverWalk and bring me back.

I hated that it was too far away from everything whole purpose of staying was not having to drive somewhere. Ridiculous that you have to pay to park your vehicle especially with the room price it is.

AAA

This is a special hotel for me. It is in a great location and the rooms and staff are awesome. I will go back!

The room was not clean, the patio was dirty we couldn't even sit outside because of the chairs and tables were full of dust and dirt.

Room was cool and comfortable.

Place was great and local

Was ok. And the parking set up is robbery. They’re charging 45 a day for just an open lot. No security or valet and it’s off site..very strange to me

Excellent!

The staff was efficient and friendly. Facility was clean and quiet. Easy access to the quieter northern end of the Riverwalk. Most restaurants and attractions downtown were about a 15 min walk via the Riverwalk or surface streets. The self parking option did not include the actual Hotel parking lot which was filled by the valet service. Street parking is otherwise a poor option. We did use the valet service and they were friendly and responsive, but the service was expensive. Our room was oddly spacious like it was a small meeting room converted into a guest room. Not bad, but odd. It would have been a good room for and extra bed or someone needing wheelchair access. Overall a pleasant Hotel away from the noisier areas of the Riverwalk but within comfortable walking distance of the many restaurants and attractions of downtown.

Bad smells in the room and the noise in the hallway.

I spent my honeymoon here and it was amazing the staff was great

I enjoyed my overnight stay at this beautiful hotel. I stayed in the king bed suite with a balcony! The view was amazing to wake up to and enjoy your breakfast and coffee. I would highly recommend this hotel for future visits and for my family and friends to stay in!

Small intimate hotel is very nice. Staff very friendly and helpful. Great location.

Stay was great, room was clean and spacious with a nice view of the river walk and city skyline. I liked the location being on the north end of the river, not smack dab in all the hustle, but close enough to walk to a lot of what downtown SA has to offer. I would for sure stay here again, the only thing I would not do is get the breakfast package--- it was just "ok".

A little distance from the shopping, but nice quiet and worth the stay. This is my 2nd time at this property and will stay again.

We went for one night only but the hotel was beautiful and had so much vibrant colors and looked amazing. The whole property was beautiful. The staff friendly and very helpful. Overall our stay was great!

Staff is very welcoming

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Everything

Fun

First time to visit this Hotel. It’s on the none busy end of the Riverwalk which we liked. We will be booking again with a room with Riverwalk views!

I all around loved my stay but having to pay for parking after paying for my room is a little ridiculous. Was not happy when checking out.

Not much nearby.

Pros: friendly staff. Beautiful view of river. Housekeeping was quick.

The service was excellent. Hotel policies were flexible and Friendly. All amenities were available that I needed. The hotel was not as clean as I Expected but I think that is partly because The construction updates that were made to the hotel were sub par. The grout in the bathroom wasn't a very bad condition. The toilet was Old. Despite the cleaning staff coming and cleaning in front of me these things were not cleanable. Overall I had a wonderful experience the staff was wonderful and I had every amenity I wanted the location was convenient and I had a great time staying at this hotel.

the room was very dirty!! We are attempted to cancel and rebook somewhere else after the first night but.. they advised because we paid in full with Expedia we wouldn’t get our money back! Which was odd because that’s NEVER been the case anywhere else.. So we were forced to stay.. Staff was extremely lazyyy!!!!! And then the nerve to charge me for valet services i didn’t use!!! The manager even went so far as to say that i was a liar and that “ someone in my party must have used the service” even though it was only me, my husband and our dog!! I eventually got my money back.. but the simple fact that someone was able to submit a valet ticket under my room was insane!!

Everything

No parking lot

We had a wonderful experience here! Hotel Indigo is a very homey hotel. They pay thoughtful attention to little details that make it comfortable, inviting, and fun. You can walk right out to the river walk, or to restaurants, convince stores, and even the Alamo! Comfy beds, soap smells great, AC works amazingly well thank goodness!:)

Place smelled like urine. The room smelled and the bedsheets smelled. The room was so cold. If you tried adjust the ac the room would either be freezing or hot, no in between. There was no parking garage, so you either pay $50 for valet or drive around to park and pay down the street. The area surrounding the hotel was scary plus homeless people everywhere. I would never stay there again.