SureStay Plus by Best Western San Antonio Airport

The rooms were not cleaned properly and the breakfast was not what was advertised. All we saw in the morning was some cereal and eggs

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TV , hair dryer and vent in the bathroom broke complained wouldn't move us. So we checked out. Needs to do alot of improvement.

The staff is so nice and friendly.

The bed was comfortable, the shower was nice but the water wasn't hot enough The breakfast was out by 7am the lady on the front denied to put more food out, the water wasn't hot enough in the restroom the floor was dirty in the room. Only 2 lights in the room worked

Nothing Everything rude, incompetent staff

Location, very clean, beds comfortable Nothing to complain about

The bed was amazing. Breakfast was not what I thought it would be. They only served eggs and sausage. Cereal was hard to dispense and not much of an option. Apple juice was great but no waffles or fruit. The place is clean but the fridge was loud. My card key had to be fixed everyday. But an upside, there was renovation happening so hope they are getting upgraded.

The staff did not meet our expectations. Our refrigerator gave out and all of our food spoiled. They did not give us another fridge and no compensation. The service.

Second floor was hot, room took awhile to cool down, bathroom door was broken from hinge so wouldn't close, bed cover had yellow stains as well as blood stains (disgusting)

Good for price and near airport Receptionist went to knock to my door for about 5 minutes until I opened, just a few minutes after I had checked in. Just to tell me basic stuff he had already said. Felt a bit weird maybe because I was traveling alone. Aside from that, everything else was good and would stay here again.

Good!

No remote in the room. Long wait to have one delivered. The ice bucket was filled with old popped popcorn. Noticed the dust buildup between arm chair and foot stool.

The fact that I tried to stay and they didn't have any room at the moment, but took my money when I reserved the room same day and didn't let me stay because there policy states 3pm. I just reserved it only without paying and still charged my card.

Place is very dated, paint falls off the walls, carpets in stair cases are not cleaned at all.

location collected $100.00 deposit. Poor breakfast quality. no hot water.

You get blindsided with a $100 deposit. There is no indication on a deposit and then you check in and have to pay the deposit. You get it back but it's an inconvenience when you aren't prepared for it.

Door on the side of the building would not close. Felt unsafe for those closest to the door

Will charge a $100 deposit. Got a room with a chair that had a nasty stain and no tissues. Front desk wasnt any help.

I thought the location was ideal for me to travel to and from work easily while me and my guest were visiting. The bedding was comfortable however the seating in the room was filthy. The restroom was good and the shower/tub I thought was very good. We stayed there just a total of 2 days without a microwave and the female staff didn't do anything to accommodate us for not having a microwave to be able to warm up any food to eat. The fridge was broken leaked and wouldn't close all the way. The female staff new the room didn't have a microwave and still gave it to us knowing that and we stayed the entire time without anyway of heating up our food she didn't try to move us into a different room claiming everything was fully booked and even if it wasn't we couldn't switch rooms anyway because I had already taken a shower. I thought that was just low down right inconsiderate and awful to tell a paying guest something like that when it wasn't in any way our fault but she definitely made it out problem. I'm sure I will never visit this particular property again.

Worse experience! The room smelled, room furniture missing paint, guest chair had large butt stain imprint, bathroom was missing the flush handle. I requested a refund and was informed they couldn’t refund me because I booked through Expedia. I contacted Expedia and was on the phone for over an hour, several hangups from the representative, he send at least 8 or more verification codes. He finally informed me he could only reimburse a partial refund. He then booked me at a different hotel and charged me another fee. I arrived at the other location and informed the staff Expedia reserved a room and gave them my reservation number. I asked the staff if I could see the room prior to checking in, she said yes. I walked into the room, there were roaches crawling all over the place, I took pictures and informed the staff that I couldn’t stay there and requested a refund because they had a roach problem. Once again, told I had to contact Expedia. I contacted Expedia and was told they much check will the property manager to see if they are willing to agree to a refund. I was charged 3 times for room I didn’t stay in due to no fault of my own and no refunds. I will never use or recommend Expedia to again!

No ac when you show up and barely worked when on and room didn’t have fire detectors wires open. No baseboards in bathroom. Bed was horrible but staff was friendly and helpful.

The price was great and the bed was comfortable. The air conditioner worked well. The room smelled as soon as you walked in. The restroom was worse. The room was not clean. Didn't look like it was swept and the restroom smelled like roaches and moldy. We saw a small roach going into a space at the shower head. The tub would clog up when we showered. No ironing board in the room.

Na Once we got to the hotel, I was not given a queen room with 2 beds I was given 1 king bed and the couch was stained with red blood. The walls had blood spattered all over them. They did not have an elevator so I had to use the stairs with my luggage’s.

Food is terrible no tases room had roaches front desk had Chang for laundry room my floor smells like weed smoke 90%of the time. I checked out early

Dirty room and floor not swept not clean. Literally found Marijuana on the sink counter top. Probably the nastiest room ive ever stayed in.

We love it

No shampoo in the rooms. No tissues either. (had to change rooms because the bed frame made very loud noises when getting into the bed or accidently kicking. It is a very cheap tin frame) Breakfast was a big disappointment. Half a loaf of white bread and brown. No pastry either. I could tell the scrambled eggs were bought in bags and then cooked. (not freshly cracked) Several things ran out as we ate so we had to find manager to replace. Do not believe photo of breakfast area.

Comfortable beds. $100 deposit required which is not included in the online price.

When arrived the lobby was extremely hot, the room itself had a hard time trying to keep cool. The cleanness itself was very doubtful. The restroom was still dirty the sheets and pillowcases had stains and a little smell, was super dusty. The front trash can was always full so bring your own trash bags and throw them out yourself. Will all that said the only good thing was that there were no bugs. What we did like was that we were just 15-20 minutes from everything.

Smells of food

The property was in a nice location. When we checked in, it smelled horrible. Smelled like smoke and weed. The thing is that the cleanliness was terrible. The hallways up the stairs was super dusty. The room had trash on the floor. On top of the shower there was a used bar of soap that they didn’t pick up. And we had to pay a deposit of an extra $100, which thank God we had, before we stayed. I will never stay at this property again. Yes, they were friendly here.

It was a good location. It didn’t have an elevator, the breakfast didn’t have much to choose from. The room was a little dirty, like they didn’t sweep.

It’s ok it’s always loud people upstairs & my car always gets scratched up or broken into when you ask staff they know nothing!! Be careful

Yes. Everything was good.

Love this place

The room had bed bugs. I tried calling the manager for a week straight every single day for a refund and he was either never in or avoiding me. I will continue to try. I only stayed over night and checked in late about 8pm just to sleep and check out the next day. I have pictures of me and my husbands legs with full of bites

Staff was very nice and welcoming

No kleenex in bathroom, roach in bathroom, no gym on site though listed. Will not stay here and recommend against it for figure guests

It was very clean. I did not like knowing about the $100 deposit. Would have been nice to have that info up front since the guy at the desk said that may not come back to me for 10-12 days.

The bed sheets were clean but that's where the good ends. The rooms was dirty. The fridge was load, so loud it was hard to sleep. The staff were there. There was no breakfast. I came down at 745 am and there was nothing. I do not recomm nd this place.

The rooms did not have a shower curtain. Had to point the sprayer to the wall.

Room was clean, however, the breakfast should say if you show up after 8 there is nothing available

The room was perfect,

Quiet

Always stay there when in San Antonio it good

A/C worked really well. Love the staff

Everything was clean, we stayed there for 4 days we didn’t want housekeeping to clean our room but was provided with clean towels and toilet paper and trash was emptied everyday. Staff was all nice also.

Yes

Room dirty

The shower had collapsing tiles,gaps, discolored grout and a moldy smell. Otherwise the room was clean and the start quiet.

Great staff and very clean environment

everything was great

👎👎👎

👎👎👎👎

Loved this place, quiet, clean, safe, polite, and comfortable beds. The only thing that was disappointing was that when we went for breakfast we were 20 min till they closed down and they were already putting everything up so we didn't even eat breakfast cuz they had thrown out away.

Technically the room was clean but we killed two baby cockroaches, wasn't able to sleep properly due to that.

Super clean

Very decent for price a great stay.

Clean rooms and pleasant staff

Clean and comfortable

Looked like there was food on the walls , the bathtub had hair in it , we didn't even want to shower it was NASTY !

Overal was good

The bathtub drain did not work and water would not go.

Not happy.. no security guard outside in parking lot.. room was very clean n comfortable bed.. excellent ac.. Breakfast was ok

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Hotel was great! Spacious room with fridge, microwave, iron, hair dryer, etc.

It was a bit dirty. The room smelled like a sweaty locker room.

My son stayed at the hotel the lady on reception was very rude as I spoke to her on the phone upon check inn, demanded $100 non smoking fee which is returned within 3 working days, it’s now 9 days and still not received the fee

Staff was awesome and check-in was smoother than butter on a hot biscuit. Unfortunately, that’s where the magic ended. The room itself… not so magical. The bathroom had some bonus “features” like mold around the tub (not exactly the spa treatment I was hoping for). The whole room carried a mystery smell that I still can’t identify, but I’m 90% sure Febreze would tap out if it tried. And the pillows? I don’t know who decided to swap normal pillows with decorative couch squares, but trying to sleep on those was like trying to nap on a throw pillow at your grandma’s house. Being right next to the airport, I expected jet engines to tuck me in at night, but surprisingly it wasn’t loud at all.

The staff here is so friendly and helpful!!

Bed confort was good but the place is outdated and old loud planes fly over and keep you up all night, front fest wasn’t that friendly

AC system is non functional in the corridor and almost unbearable to be in. The pool is unusable and visually reprehensible. Rooms were dated and the only saving grace was a comfortable bed. The coffee machine was non-functional, the tub and fixtures were horrible.

This hotel is not handicap friendly. No Elevator and handicap parking is to far away from entrance. did not have any breakfast by 8:30 am it was cold and empty of product

Veds were co.py, staff nice.

Comfortable, well lit parking and a selection of breakfast items including a hot meal.

My room was not clean at all. Floor and restroom had hair all over it from the previous person. There trash in the window seal of the room.

cozy

Employees do not know how to respect. Maintenance very poor. We could smell drugs all through the hallways. People sleeping in vehicles. Employees look at you rude when eating breakfast.

Get what you pay for.

great

Terrible customer service. Crappy breakfast. Paid for a night and they would correct the dates for me to stay another night they ended up charging me twice for the same night even though I already had a room. It was supposed to be for next night and they charged me for 2 rooms foe the same night. They admitted to me and hotels.com that it was their fault and that they (the hotel themselves) did in fact collect my $50. They refused to let me stay for the night I paid for simply because they put it as a no show. I was already there in a room so why would I check into another? They realized the mistake yet still denied any responsibility or reconciliation. Just a bunch of crooked. Do not waste your time here.

This place have a cockroach

Pool was out of service! Room was hot, had to take a fan to cool down. Air would have taken too long before cooling the room

I really liked it. It was clean, nice people and treated us nice.

AC didn’t blow good. I turned it down to 66 and room was still warmish. There was a crack in the tub, so when you showered whatever debris was in the crack would surface. The bathroom floor had water coming up from the linoleum.

Great customer service Can’t go wrong staying here for a great price

Price

Very nice staff. Pool stayed dirty.

Staff was very courteous and accommodating. Room is very clean everything you need. Only concern was the swimming pool was very dirty. Other than that I would stay here every time

I honestly did not like the stay at all. To start off they asked for a 100$ deposit which was not worth at all due to a lot things not working right. Our first night we had trouble with the ac not cooling. Floor was really dirty and restroom door did not close at all. When I turned on the tv I noticed that it wasn’t working all you saw was half the tv pitch black. I let front desk know about it and they said “we’ll look into it” and nothing was done. My wife and I wanted to jump into the pool but noticed pool was dirty the first day and it stayed that way all until the last day we stayed. Terrible service and terrible room. I wouldn’t recommend this hotel at all.

Not clear about an upfront deposit when booking online and only having card in hand. Clean but warm hallways

Dirty pillow cases, rough rowels, needs renovations, limited breakfast options

Didn’t like that you had to leave a 100 dollar deposit after paying for room

Excellent

Nice ppl and very clean

The room is very small the sheets where dirty there are very few lights in the room and the beds are unconfortable

Good location … friendly stafff

When we finally got to our room, the air conditioning was off, and it took a long time to cool down — not ideal when you're checking in during warm weather. You'd expect a cool room to welcome you, but instead we walked into a sauna. Breakfast was a huge letdown — very limited options with almost nothing fresh or appealing. Definitely not worth waking up for. Lastly, the pool was dirty and uninviting. It looked like it hadn’t been cleaned in days. Overall, the hotel lacked basic comforts and proper maintenance. I wouldn't stay here again or recommend it to anyone looking for a relaxing and comfortable stay.

This stay was very pleasant and restful. The employee was very professional at time to check in. The towels could be upgraded. They felt like if they were dried outside on a line.. very rough.

Breakfast was disgusting. My room was not very clean.

The room was ok, bed was good and the breakfast was ok too. The place overall is a little outdated but it was good

I didn’t like the breakfast

There was also a bunch of hair on the shower wall. Pretty disgusting. The box of tissue paper was empty. I guess one gets what one pays for. I would not recommend this place.

We were 3 families, only my family was booked via hotels.com and thats precisely why I was given worst room on the property despite the knowledge of the front desk that the room was not guest worthy and the hotel was fully booked. The room's bathroom tub was cracked and leaking and not draining. Property manager helped by allowing us to use bathroom of another room. But overall, I will suggest everyone to avoid this hotel and moreover bookings through hotels.com since the guests who use hotels.com to book the property are treated as second class and priority is always given to those who book directly with the hotel property. this is the ultimate truth, weather you want to believe or not.

Needs cleaning, stains on wall and ironing board cover needs replacing bad.....back door will not unlock....worse room so far

Not so good

I think It’s fraude to advertiste that includes a buffet breakfast, but it was only available on the first day. The rest of the days they said there were all Agent because didn’t comply .

Everything was good

Good except back door doesn't unlock and long hair on towel.

Great hotel for price close very close to airport …clean and it didn’t smell really nice hotel excellent

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Not bad.... good price..

Everything worked

Good stay. Sheets could be more comfortable tho....

Good stay

Stained & filthy: lampshades, curtains, chair, towels, bathroom door, toilet seat, tub. Dents: every wall in the room. Unclean: toilet bowl, tub, desk, bathroom mirror. Damaged: cigarette holes in chair, blanket, & sheets (in a nonsmoking room); the chair also looked like a cat had scratched at it; the TV had a cracked screen with display damage, like it had fallen off of the dresser at some point. Misc: bathroom mirror was loose; paint missing near the sink; frame of painting broken. The breakfast was below average: your typical bread for toast, some cereal & milk, yogurt, eggs & sausage that were probably made from packets, & juice that was bitter. I wasn’t expecting much, though. The two guys I had spoken to at the front desk during my stay were both polite & helpful. But that’s all that was really decent about the whole stay.

Room was fine. Near airport so expectedly noisy. Breakfast was boring.

No complaints except the $100 deposit.

This This property was not handicapped accessible. No elevator. Our room was on the second floor, Restroom in lobby inoperable. No hot water in the room. After allowing hot water to run for a long time, it was barely warm. We all showered with cool water.

Thanks to the final four I was able to pay $380.00 to stay in this cozy little gem. My hair is much shorter than the ones in the sink so I am positive they are not mine. Thankfully the bathroom light didn’t work, I didn’t really want to see what was going on in there if the rest of the room was a splatter covered as it seemed to be. It’s not even close to the worst room I’ve stayed in BUT from a dollar to dirt ratio it’s in the number one seat. :)

Good service good location

Real nice place except no waggle maker and breakfast wasn’t as pictured.

Cleanliness

The property charged my card twice &&& didn’t give me my $50 refund.when I called abt the refund the “manager on duty” didn’t want to get back on the phone & I was told to call back.I wouldn’t recommend unless you have time to check uupur bank statements & call just to get the run around

Didn’t let me check in cause I was 20 years old.

The room was hot most of the time the refrigerator did not work. The bed was uncomfortable. The place was not maintain well. The worst thing was that lady required $100 deposit when I was already paying $100 for the room which was an excusable, and she just did not understand much but don’t positive it was somewhere to stay, but it was probably the worst experience I’ve ever had at a hotel

I would suggest finding another property around this area. The workers here are unhelpful, and dismissive. It's a bed, but those can be found at any other facility.

Room was clean and looked professional. Strong water pressure. No allergens. Had fridge, hair dryer, shampoo & conditioner, alarm clock, TV (thought didn't turn on), ice machine nearby, free fresh continental breakfast 7am to 9am, no crackheads or thieves in or around; highways across the street; quiet; clean bedding; strong AC; clean pool; felt safe. 5m from airport. 15m from Sam Houston Army Base. About 25m from downtown & 18 public prestine pickleball courts. About 5m from LifeTime 281 gym. A lot of places to eat nearby. 24/7 attendant so don't know why expedia reporting no late check-ins. Great value! Would def stay here again!

It's a cheap place to stay, nothing really to write home about, there was not much close to do, you definately need a car, but in saying that, the staff are great and the room was clean and the bed was comfortable.

Good service

Na

Granted, this is a cheap hotel, and a chain at that - but the degree of corner cutting I witnessed has ensured I never return. Staff did not seem to understand the check in process. Woke me up AFTER I had already gone to my room and laid down to rest after a 12 hour flight to try and tell me my card was declined… when I had paid in advance a week prior through Expedia! When I asked what they wanted me to do, not even they knew. And that was just the beginning. Was lovely to turn on the light in my room to see a cockroach sitting by my feet. The towels were coarse and rough to the touch. Was the management too cheap for fabric softener? The fridge didn’t work. The breakfast served each day is always identical - scrambled eggs and sausage patties - when it is served at all. On one instance I came out at 6 am, and asked about the hot food, to be told it would be out in an hour. I came back at 7, different staff member, who just shrugged and said they must be out of it. Would it really kill the owners budget to offer a little variety? Some cheap pancakes, waffles or bacon, just to break up the monotony? The orange and cranberry juice tasted watered down. The milk had a strange aftertaste I can’t quite explain, but may have been on the verge of souring. There were loud parties going on at the building across the way that lasted until past two in the morning, and a constant tapping sound in the room. Avoid, avoid, avoid!

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Upon my initial room inspection I realized that my microwave was missing, which the hotel staff promptly brought not long after my arrival. I found a variety of stains on the walls, upholstery, linens etc. Heavy marijuana smoke from my neighbors room kept seeping into my "non-smoking" room. I found two cockroaches running around the toilet when I went to use the bathroom. The hotel is located in an industrial area not far from the airport. Within driving distance of area shops and restaurants. Limited breakfast selection. Desk staff and cleaning staff were helpful and polite. Be sure to check the windows, I was located on the first floor. Mine was unlocked and open with the window screen missing. Occasionally you'll hear a plane fly overhead.

This was a decent place to stay. Average hotel. Needed some upgrades, but was comfortable and good breakfast

It’s a pretty good place for a nightstay. It’s also pretty close to the airport.

Was ok 8:45 am breakfast was gone, coffee not good, room good comfortable, clean

Clean, oh my god and no cockroaches. It was a treat for me. Highly recommend.

Roaches

We arrived from our delayed flight around 2:30am. The gentelman manning the front desk was extremely slow and answered a phone call in the middle of helping us get to our room so we could get some much needed rest. Also, the pictures of this hotel are extremely outdated. We were informed they haven't had a waffle maker in years, they don't offer anything besides apples for fruit and the day we were there they just happened to not get their shipment of eggs so our only choice was frosted flakes (the milk was missing)- oh wait, the frosted was crossed out so we just got flakes.

Room was very dirty, and when I asked the housekeeper to sweep and mop my room she stated it was not her section. I had to go downstairs to see who was in charge of my room sections. Same girl I asked to help sweep my room was the same girl they sent to do it.

The room was decently clean, a/c blew cold, and the bed was clean but not comfy like reviews said.

Que por lo menos hable alguien español

Clean rooms, not bad smells. Staff were kind and helpful. Price is great. No elevators though.

price and room were great. Just there was some sewer smell in the restroom

NA

Our room smelled like urine. Front desk came to mop but it did not help the smell.

Dirty towels were in the room when we arrived. Lots of cockroaches everywhere. Refrigerator leaked.

It’s a very good deal considering the price. Clean room, clean bathroom, nice bed and a good breakfast included.

Breakfast was subpar

Great staff

It was super HOT on the hallways , the A/C on the room take like 3 hours to work properly it was super hot , atm isn’t working , card machine isn’t working , only cash .

Worse hotel in San Antonio

Our stay was not great what hotel with 2 floors does not have an elevator 😐. I was so noisy, kids crying at 3am everytime we moved in our bed it popped loud like metal bending. Oh and when got to the hotel we saw a guy and a girl grinding on each other outside the pool. I could not tell if they where a couple or she was a hooker. 😡 we stayed due to a crying tired toddler and even he couldnt sleep. Oh breakfast was none existent it was 8 am and only cereal and oatmeal was available with no milk. Never again don't waist your money.

Pretty simple. I had an issue and it got taken care.

It was horrible. The hotel lost my reservation. I called Hotels.com and showed the front desk manager my email with confirmation number, but somehow they said I didn't have a reservation. I'll never attempt to stay there again.

Property was not at all good, it is the worst property I have ever stayed at. The property management after a conflict with double booking yelled at us and cussed us out. Pee stains on sheets and room reeked of mariuna after they had gotten on us about not refunding our deposit if we smoked room. After incident at 1 am which took two hours to get anywhere, it was promised manger would be downstairs at 9 am. When they were not there I asked to speak to manger because the front attended said they cannot resolve issue without manager and we would just have to check out and leave. I was not leaving without some resolve. Manager was then called and was in bed upstairs sleeping she said and was upset and yelling and cussing and did not want to help. They later said to bad there is nothing we can do.

Nice clean safe affordable place to stay