SureStay Plus by Best Western San Antonio Fiesta Inn

2-star hotel Great 13535 W Interstate Highway 10, San Antonio, TX, 78249
SureStay Plus by Best Western San Antonio Fiesta Inn

About SureStay Plus by Best Western San Antonio Fiesta Inn

Located 3 miles from The Shops at La Cantera, SureStay Plus by Best Western San Antonio Fiesta Inn offers 3-star accommodations in San Antonio and features an outdoor swimming pool, a fitness center and a shared lounge. Among the facilities at this property are a 24-hour front desk and a business center, along with free WiFi throughout the property. Guests can have a drink at the snack bar. At the hotel, every room has a desk. All guest rooms will provide guests with a fridge. Six Flags Fiesta Texas is 3.3 miles from SureStay Plus by Best Western San Antonio Fiesta Inn, while The Alamo is 14 miles away. San Antonio International Airport is 11 miles from the property.

Amenities

  • 24-hour front desk
  • Meeting space
  • Fitness center
  • Café / coffee shop
  • Business center
  • Express check-in / check-out
  • Dry cleaning
  • Self-service laundry
  • Multilingual staff
  • In-room refrigerator
  • In-room microwave
  • Pool
  • Spa / sauna
  • Family friendly
  • Public transit access
  • Smoke-free property
  • Air conditioning
  • In-room safe

Reviews

4 / 5
Great 1010 reviews

The hotel receives mixed reviews with guests appreciating the friendly and helpful staff, cleanliness in some areas, and comfortable beds. However, there are consistent complaints about the state of the bathrooms, including mold, stains, and old plumbing. Some guests also mention issues with the breakfast and the need for updates in the rooms.

What guests liked
  • Friendly and helpful staff
  • Comfortable beds
What could be better
  • Bathrooms in need of cleaning and updates
  • Breakfast quality and variety
  • Ashley Jun 2026 · via expedia
    3/5

    The property was okay. Staff were super nice. I am rating it only 3 starts because my room was non smoking but definitely smelled like cigarette smoke in there. I also saw a few German roaches which tells me they have a roach problem.

  • Randy Jun 2026 · via hotels.com
    5/5

    The room was very clean. The front desk clerk was friendly and welcoming. Would definitely stay here again.

  • Jennifer Jun 2026 · via expedia
    5/5

    Outdoor pool was well taken care of, felt safe. Would return again!

  • Cassandra Jun 2026 · via expedia
    4/5

    Good breakfast

  • ABDOLHASSAN Jun 2026 · via expedia
    5/5

    Exceptional stay with one minor Drawback. Everything about this hotel was outstanding. The staff went above and beyond, and the rooms were spotlessly clean and well-maintained. The only area that could use improvement is the breakfast, which had limited choices. Aside from that, it was a perfect stay!

  • Thomas Jun 2026 · via expedia
    5/5

    Great value, friendly staff!

  • Marcos Jun 2026 · via booking
    0.5/5

    Nothing It was hot A/C was blowing hot air hot all night didn’t get a chance to report it due to was so tired and sleepy Nothing

  • Carolina Jun 2026 · via expedia
    2/5

    Just not very clean. There was a giant dead cockroach in my room.

  • Sarah Jun 2026 · via hotels.com
    3/5

    Our room was not in the best state. The toilet was incredibly loud when it was flushed and inside the bowl were dark water stains. Cleanliness in the room reminded us of when the minimum is done. AC split unit had layer of dirt or dust. And the unit struggled to keep our room cool. The phone in our room was unplugged on entry and then we discovered because it was broken and would emit a loud noise if plugged in. It appeared that a lack a maintenance was showing for the property. The location was on the north side of town that we needed to be for the weekend but I wouldn't recommend to others, even if the price is right.

  • Bárbara Jun 2026 · via booking
    4.5/5

    Staff,breakfast and spacious room Nothing

  • Ying Jun 2026 · via expedia
    4/5

    I like the breakfast!

  • Les Jun 2026 · via hotels.com
    5/5

    Staff was nice. Room was clean.

  • Luz Jun 2026 · via expedia
    5/5

    Everything was really good we always stay here i really recommend it

  • Troy May 2026 · via booking
    4.5/5

    Nice place decent location for attractions great

  • Troy May 2026 · via priceline
    4.5/5

    Nice place decent location for attractions great ?? ? price will stay again

  • Leighton May 2026 · via booking
    3/5

    Big room Nothing

  • Leighton May 2026 · via priceline
    3/5

    Nothing

  • Cherryl May 2026 · via priceline
    1.5/5

    The pool area is nicely maintained. The room is poorly lit with only two lamps. One is beside and the other is on a table. The wattage of the bulbs are low. There are no comforters or bedspreads on either queen sized bed. The photos on the website are very outdated. The refrigerator does not get cold. There is a water damage bubble on the bathroom ceiling. It hangs down and is starting to peel. The bathroom door did not close correctly because the frame is damaged. Breakfast is from 7-9 am. The juice machine only had one option, though four are displayed. There is no non dairy option for milk. The eggs are powered and the sausage was under cooked.

  • Cherryl May 2026 · via booking
    1.5/5

    The pool area is nicely maintained. The room is poorly lit with only two lamps. One is beside and the other is on a table. The wattage of the bulbs are low. There are no comforters or bedspreads on either queen sized bed. The photos on the website are very outdated. The refrigerator does not get cold. There is a water damage bubble on the bathroom ceiling. It hangs down and is starting to peel. The bathroom door did not close correctly because the frame is damaged. Breakfast is from 7-9 am. The juice machine only had one option, though four are displayed. There is no non dairy option for milk. The eggs are powered and the sausage was under cooked.

  • April May 2026 · via hotels.com
    3/5

    It was decent for the price and location. The breakfast options were very limited. I would not stay here again but I felt safe with my kids here.

  • Alejandro May 2026 · via expedia
    5/5

    We chose this hotel to spend our Memorial Day weekend because they had exactly what we were looking for. We wanted a pool with a location to go ahead and eat outside with tables and chairs and a beautiful scenery. This location was very clean and everyone was very helpful when needed. Our rooms were clean and my family could not have had a better time. I recommend this place for others they just want to enjoy a good weekend at a hotel. There was other things we could have done at the hotel like use their gym but our hours were very short. Plus the location you have all the stores around you from nice restaurants to your local grocery store. Will be back again and don't hesitate to give this hotel a try. PS it was very affordable. Thank you for everything you did for my family to enjoy the weekend.

  • Angie May 2026 · via hotels.com
    2/5

    floor was sticky and dirty, no light bulb in restroom so we had to be in the dark the whole day we were there to use the restroom, the shampoos on the wall were broken off so it left this black mold to be visible on the bathroom wall, the tub was slimey and felt dirty, the door to lock totally looks like its been busted a few times, since the lock was extremely loose and did not feel very sturdy. very disappointed with the amount of complaints i had for this room, and how dirty it was

  • Elizabeth May 2026 · via priceline
    0.5/5

    It was close to pluckers and on the way out There was a fight upstairs and someone wrecked into the building.

  • Mohit May 2026 · via expedia
    5/5

    Rooms was horrible Durty. please do not go by the pictures. We got our refund.

  • Diego May 2026 · via expedia
    4/5

    Bueno para el precio, la limpieza de habitaciones podría mejorar un poco. Pero bien…

  • Jessica May 2026 · via hotels.com
    3/5

    We got a wheelchair accesible room. The beds were a bit high for someone to transfer from the wheelchair to the bed safely, the bathroom door was broken and hard to shut or open, and the shower chair was broken. Luckily we found that out before my daughter tried to transfer for a shower, or it would have caused an injury.

  • Khadijat May 2026 · via hotels.com
    5/5

    The room was very clean and spacious, the staff were also helpful

  • Leighton May 2026 · via booking
    5/5

    It was clean and secure. The pool was not heated.

  • Leighton May 2026 · via priceline
    5/5

    The pool was not heated.

  • Kimberly May 2026 · via expedia
    1/5

    We stayed two nights. First night was fine no problems. The second night about 4am my husband woke up sweating all over didn't know why. When he went to go to the rest room he caught a glimpse of himself in the mirror and there were welps all over his back and chest... He assumed a mosquito had gotten in and got ahold of him since he slept with no covers. The next morning he woke me up by saying a mosquito had bitten him all over in the middle of the night... Immediately I rose from the bed and checked him out and I got quite upset because I knew it was NO MOSQUITO... A BED BUG somewhere somehow had bitten him all over leaving a clear trail of where he had traveled and over 24 bites. I went to front desk tried to express my concern with out being too harsh. The front desk keeper asked what room I stayed room 105. My husband came over after he finished his breakfast and we even showed the botes.He made the comment that he didn't know how that was possible considering EVERY ROOM, EVERY BED had bed bug mattress protectors on them... I told him if a customer was to rent the room and had an infant and this had happened to a small child he would be dealing with a very highly irate parent and needed to definitely address the issue... I l

  • Ryan May 2026 · via expedia
    2/5

    Don't use

  • Luz May 2026 · via expedia
    5/5

    We will came back soon

  • Elva Apr 2026 · via expedia
    4/5

    The rooms were clean. Staff was very polite. They took a coffee maker out of my room and never returned it, but they had fresh coffee in the morning on the breakfast bar, which had plenty of food and it was clean, scrambled eggs and sausage. They did have a waffle maker everything wasclean and nice. I recommend this

  • Lamar Apr 2026 · via expedia
    5/5

    Clean room. Variety on breakfast. Big swimming pool

  • Ashley Apr 2026 · via expedia
    2/5

    Room wasn't very clean kind of outdated

  • Lauri Apr 2026 · via priceline
    1/5

    It was close to the hospital I was having surgery in The curtains were torn there was barley room for my wheelchair to get around the bed bathtub was not really clean and only half of the TV channels worked

  • Lauri Apr 2026 · via booking
    1/5

    It was close to the hospital I was having surgery in The curtains were torn there was barley room for my wheelchair to get around the bed bathtub was not really clean and only half of the TV channels worked

  • Miguel Apr 2026 · via expedia
    3/5

    The building was in disrepair. Looked nothing like the photos. The pool was dirty. The washing machine leaks, the front of the building was boarded up with plywood. Staff indicated it had been that way for months. Inside the rooms, the carpet was stained, smelled bad, leaky fridge, and damaged office chair. Staff was friendly and welcoming.

  • Cecilia Apr 2026 · via expedia
    5/5

    Nice and good breakfast for the kids. Close to Six Flags

  • Valeria Apr 2026 · via priceline
    4/5

    Nice hotel for a short trip. Includes all the essentials Nothing in particular, it's just not a fancy hotel

  • Valeria Apr 2026 · via booking
    4/5

    Nice hotel for a short trip. Includes all the essentials Nothing in particular, it's just not a fancy hotel

  • Josefina Apr 2026 · via expedia
    1/5

    Horrible place to stay Will not recommend.

  • Michael Apr 2026 · via expedia
    5/5

    Trip was great. Price, location, staff was stupendous!! Best stay ever!!

  • Debra Apr 2026 · via booking
    4.5/5

    Superb

  • Melanie Apr 2026 · via expedia
    5/5

    Good house keepi g service

  • Anonymous Apr 2026 · via booking
    4/5

    Very good

  • Gisela Apr 2026 · via hotels.com
    5/5

    Viaje con la familia de paseo y la habitación muy céntrica.

  • Erick Apr 2026 · via expedia
    5/5

    The room smelled a bit like marijuana but guess the neighbors were enjoying themselves

  • Kile Apr 2026 · via hotels.com
    5/5

    The room was amazing for the price. Looks to be recently renovated the King room I had was very spacious. The check in was a little strange the guy told me to like put the card in the reader and both were denied. I then suggested I use the tap because mine usually work that way.

  • sandie Mar 2026 · via hotels.com
    1/5

    The headboard was with so much dust, around the lamp, the phone was not working and on the mattresses..they had some dust/dirt where it seemed that they don’t clean thoroughly, and also there was so much mold on the bath shower handrail. Well never ever go back..!!!

  • Elizabeth Mar 2026 · via booking
    0.5/5

    It was close to pluckers and on the way out There was a fight upstairs and someone wrecked into the building.

  • Angela Mar 2026 · via hotels.com
    1/5

    Booked based off the reviews but was definitely far from the hype.Ironing board was broke...had to iron our clothes on the floor/bed. Food went to waste after finding out the refrigerator didn't work. Stains on bedding.no alarm clock.AC unit would cut off in the middle of the night.shower knob had to be adjusted just right to get hot water.blow dryer had some sticky residue on it. overall hotel room was not very clean.staff was not very helpful or friendly.breakfast was trash.would not recommend booking especially not for a family vacation.

  • Pow Mar 2026 · via booking
    5/5

    Arrived at almost 10 pm and room as available as expected; beds were comfortable, 4 pillows on each bed. Lots of hot water for showering and air conditioner did work. Did NOT hear freeway traffic noise. Breakfast choices were very good (eggs, sausage, waffles/syrup, yogurt, cereal/milk, toast, butter, etc). Washer/dryer is available for laundry if needed. Breakfast should be available for guests earlier than 7 am. We needed to leave at 7 am but also needed to eat. Only located 1 ice machine on the ground level, did not find one on the 2nd level which would have been helpful for me / less stair trips.

  • Pow Mar 2026 · via priceline
    5/5

    Arrived at almost 10 pm and room as available as expected; beds were comfortable, 4 pillows on each bed. Lots of hot water for showering and air conditioner did work. Did NOT hear freeway traffic noise. Breakfast choices were very good (eggs, sausage, waffles/syrup, yogurt, cereal/milk, toast, butter, etc). Washer/dryer is available for laundry if needed. Breakfast should be available for guests earlier than 7 am. We needed to leave at 7 am but also needed to eat. Only located 1 ice machine on the ground level, did not find one on the 2nd level which would have been helpful for me / less stair trips.

  • Roslyn Mar 2026 · via expedia
    2/5

    Very limited choices for breakfast, room smelled like mold/mildew. The desk chair was tore. up the leather cover was shredded and the fabric under the pieces off leather that was still therec, the toilet wouldn’t flush right, the toilet paper kept coming back up, we stayed one night and that’s it. I took a shower and I could see where the housekeeping only mopped part of the bathroom floor because it was still dirty underneath the sink. Disappointing stay for a Best Westerm

  • Marcus Mar 2026 · via expedia
    5/5

    Nice convenient free breakfast was good.

  • Jessica Mar 2026 · via expedia
    2/5

    The hotel itself was very run down.

  • Nilson Mar 2026 · via expedia
    4/5

    Great breakfast and rooms have shampoo and body wash. Employees were nice. The bed did have a few stains on the side, other than that, every else was good.

  • Sierra Mar 2026 · via expedia
    5/5

    I loved our stay. The breakfast was great. Staff was attentive and kind. The rooms were cleaned and they even set my daughter's stuffies on each bed when they cleaned the room

  • May Mar 2026 · via expedia
    5/5

    Furnishings are a bit tired. But the room was very spacious. The breakfast was great. Staff was exceptionally friendly and approachable, provided very helpful recommendations.

  • Michael Mar 2026 · via hotels.com
    2/5

    This place is not 8 out of 10 on a review. Be lucky if it was a 5 out of 10. Management gave me my first room with the door just wide open when i got there with windows wide open and broken lights. First sign of some was wrong with this place second room was ok, but then the next night a random person starts banging on my door and walks into my room uninvited and said he was looking for someone. Very very shaddy. This place doesn't value safety or represent what their online reviews say. I expect better from a Best Western brand and not a road side motel. Property promised they would do something for me but yet to provide and refund or resolution.

  • Iris Mar 2026 · via expedia
    1/5

    mold on restroom and too of the celling's shower, weird smell i had to spray a whole bottle of body spray, saw two roaches, i didnt even sleep comfortable thinking how i was going to sleep on a bed with the over all things i had saw :(

  • Elizabeth Mar 2026 · via expedia
    2/5

    I booked this location in a hurry not realizing what exactly I had booked. Unfortunately, it was non-refundable so I decided to check in. The staff was so friendly and decided to stay. BIG MISTAKE. Upon inspecting the room, it was awful. Hairs on the bed, stains on the wall. Broken knob on the door. Dusty. I checked out within 30 minutes. Never again.

  • Kay Mar 2026 · via hotels.com
    2/5

    We didn’t use the pool but I observed several families in it

  • Irene Mar 2026 · via expedia
    4/5

    Room was clean, staff was very friendly, and nice outdoor pool

  • John Mar 2026 · via hotels.com
    5/5

    Clean rooms and great staff who work very hard. They deserve a raise 100% some very honest and helpful staff.

  • doug Mar 2026 · via expedia
    4/5

    The breakfast was typical for a continental breakfast area was clean and while taking care of and restocked The hotel is dated or old, but well kept and maintained the pool looks very nice though. I didn’t get back in time to use the pool, but I would stay at this location again.

  • Priscilla Feb 2026 · via expedia
    3/5

    Heater in the room didn’t work and they gave us a space heater and extra blanket.

  • Bianca Feb 2026 · via hotels.com
    4/5

    Staff was nice and helpful at check-in

  • Roselina Feb 2026 · via expedia
    5/5

    Confortable stay. Price is right.

  • Adam Feb 2026 · via hotels.com
    1/5

    Had a horrible experience and ended up having to go through 4 hotel rooms because of the awful rooms from broken toilets to strong mold smells in rooms to really dirty rooms. The agent with hotel named Chris even went to each room with me and said omg these rare bad. Chris the agent even said that. I want a full refund please.

  • Guillermo Feb 2026 · via expedia
    1/5

    The pillows were all stained and one ofnthe pillows had a blood stain. Terrible biohazard situation. I left the same night. I want my money back.

  • Tiffany Feb 2026 · via expedia
    4/5

    Overall hotel was a good place to lay your head. Room clean some areas need touch up but not horrible, bed comfy, bathroom clean but not toilet. Quiet area, however, good breakfast options but sausage and eggs were cold. Clean pool area very friendly staff.

  • Cole Feb 2026 · via expedia
    5/5

    Room was in great condition when we arrived, and the staff were very courteous and respectful.

  • Miguel Jan 2026 · via expedia
    5/5

    Yes

  • Marily Jan 2026 · via expedia
    5/5

    Clean

  • David Jan 2026 · via expedia
    3/5

    Checking in was a hassle and front desk was on there cell phone the whole time.

  • Nancy Dec 2025 · via hotels.com
    4/5

    The room was clean. The bathroom was also clean. Good location.

  • Patricia Dec 2025 · via hotels.com
    4/5

    The scrambled eggs were very dry, there was no bread for the 20+ minutes we were sitting there eating. It was only as we were finishing our food that bread was put out. there were also no biscuits either. Very little selection.

  • Claire Dec 2025 · via expedia
    1/5

    The room was nasty. The bathroom in the room was worse than a public bathroom.

  • Oksana Dec 2025 · via expedia
    1/5

    gray from dirt sheets and gray towels. I understand that it's 3 starts hotel, but can use bleach for washing towels and sheets. I never cleaned the floor with towels like I saw in SureStay Plus hotel. The location is good, but I will never stay in this hotel.

  • Pasha Dec 2025 · via expedia
    5/5

    Nice

  • Pedro Nov 2025 · via hotels.com
    5/5

    Great stay. Close to many restaurants and options. Also HEB by for getting supplies fro refrigerator and microwave you have in the room. Easy access to many visiting sites. Free breakfast and good looking and maintain pool.

  • Rosamaria Nov 2025 · via hotels.com
    5/5

    The only flaw was the breakfast spread. Add more options and fresher ones too. Also for the rooms, please include yellow sweetener.

  • Robert Nov 2025 · via expedia
    4/5

    Great room

  • Norberto Nov 2025 · via expedia
    5/5

    Staff was great, room was clean and comfortable!

  • Norberto Nov 2025 · via expedia
    5/5

    Staff was great, kind and friendly! I enjoyed my stay!

  • Timothy Nov 2025 · via expedia
    4/5

    Clean room, quiet property, friendly staff.

  • Kevin Nov 2025 · via hotels.com
    5/5

    Always our go to

  • Rosamaria Nov 2025 · via hotels.com
    5/5

    Better cream n sweetener for room coffee

  • Wendy Nov 2025 · via expedia
    3/5

    Removal of carpet

  • Tammy Nov 2025 · via hotels.com
    4/5

    The staff were very pleasant and the room was clean. What more could you ask for?

  • Erick Nov 2025 · via expedia
    5/5

    Everything and everyone was on point

  • quy Nov 2025 · via expedia
    5/5

    It was my first time staying here and I was very satisfied great service grease stuff great complimentary breakfast and great pricing rooms very nice and clean. Highly recommend anyone to stay here if in the city.

  • ismail Nov 2025 · via expedia
    5/5

    Everything is perfect

  • Christopher Nov 2025 · via hotels.com
    5/5

    Nice and clean

  • Delia Nov 2025 · via hotels.com
    1/5

    The room was flea infested mold all over the room and restroom . There was rust and mold all over . It smelled like sewer in the room the beds were dirty and the carpet smelled like dog piss.Overall the place should be condemned!!!

  • Natalie Nov 2025 · via expedia
    4/5

    Room was clean and comfortable! Quiet location even though it was so close to the freeway (great for accessibility!). Would highly recommend

  • Richard Oct 2025 · via expedia
    1/5

    Room was smelly, worn and old furnishings. Toilet screamed all night with a sound like an alarm and sometimes wouldnt flush. Had to fill the garbage pale with water to pour in the toilet. Soiled towels and wash clothes. Giving very low-budget slum kinda place. Do not stay there.

  • Melinda Oct 2025 · via expedia
    5/5

    The breakfast was excellent. The staff was excellent as well. Thank you again for your allowing us to use the conference room for our meeting.

  • stacey Oct 2025 · via expedia
    5/5

    Yes everything was great and the staff was nice

  • Harley Oct 2025 · via expedia
    5/5

    Clean room! Nice staff

  • Brenda Oct 2025 · via expedia
    1/5

    Ac not working was hot in room ac turned on only 2 times during our stay and roaches in room. Breakfast was not good stayed at other rooms with same breakfast but this room was not good. Will Not stay again

  • Erika Oct 2025 · via expedia
    5/5

    Was surprised this motel doors faced the atrium versus the outside of the building. It felt more secure.

  • Juan Oct 2025 · via hotels.com
    3/5

    The shower head is very poor quality, the room is very dark, almost no light. Althoug the room is

  • Samanthia Oct 2025 · via expedia
    2/5

    At breakfast on Saturday, I alerted the front desk that the yogurt was expired by over one full month. They said that’s all they had and did not give any indication of caring at all or removing the expired product. The vent in the bathroom made a crazy noise every time I turned it on so I just did not use it. One of the lights was flickering & I guess the bulb was about to burn out in my room. There was heavy rust on the door hinges & stains in the toilet bowl. I tried to be environmentally friendly and leave my towels on the hook as indicated on the display in the bathroom. It said that only towels on the floor would be replaced, but they replaced all my towels, so that was not helpful to the environment. It was good location & accessible to everything I needed to do downtown & at nearby shopping centers.

  • Andrew Oct 2025 · via expedia
    4/5

    Staff was very kind and professional.

  • Carlos Oct 2025 · via expedia
    4/5

    CLEAN ROOM

  • jonathan Oct 2025 · via hotels.com
    3/5

    Hotel has seen better days. Not much of a selection at breakfast. Cost of room and location main reason picked this hotel. Staff friendly and met our needs.

  • Orlando Sep 2025 · via expedia
    5/5

    We had a great stay. We really liked it and plan to go back.

  • Lizbet Sep 2025 · via expedia
    5/5

    Staff was great. Hotel a little run down but safe area for cars

  • James Sep 2025 · via expedia
    5/5

    Nice place, very clean.

  • Diana Sep 2025 · via expedia
    5/5

    The beds

  • Dawna Sep 2025 · via hotels.com
    4/5

    Front desk was wonderful. Grounds were clean. Room had the musty odor of AC not running consistently in Texas. I turned it on full blast and left for dinner. When I got back, the smell was faint. Bed was clean and comfy. The shower head looked like it had not been cleaned in a long time with rust stains or hard water stains or whatever. Looked down to see if a bath was a better option and the drain plug was worse. You could see where the water had been dripping and caused rust on the tub. I showered quickly. Check out was via a text message. Only complaint is that shower.

  • Alvaro Sep 2025 · via hotels.com
    2/5

    Room for my brother and wife the room was undone dirty bathroom and beed linens were not clean or they are very old.

  • Raghuram Sep 2025 · via expedia
    4/5

    Old building

  • William Sep 2025 · via hotels.com
    5/5

    Clean room. Clean property. I was impressed. Will stay again.

  • Bryanna Sep 2025 · via expedia
    5/5

    pool was very pretty and staff was very nice and helpful. close to lots of shopping!

  • Anthony Sep 2025 · via expedia
    2/5

    Bedding was old and musty, and there were roaches.

  • Dexter Sep 2025 · via hotels.com
    4/5

    The staff were very helpful and were very nice!! We’ll definitely stay here again!!

  • Jason Sep 2025 · via hotels.com
    5/5

    Convenient clean spot for families. Pool was in center of hotel and my kids loved it. Close to fiesta Texas and lots of restaurants and stores. Very comfy beds and good safe parking.

  • Verified Aug 2025 · via hotels.com
    4/5

    Room is big, but restroom was smelling like pee since arrived, breakfast is quite small, night shift was not able to explain on deposit, but overall good

  • Christopher Aug 2025 · via hotels.com
    5/5

    My weekly haunt when in SA. Always friendly and well kept. Economically priced but not a cheap hotel.

  • Kevin Aug 2025 · via hotels.com
    5/5

    Our trip was nice and quiet which is whatbwe were looking for.

  • Surya Jul 2025 · via expedia
    5/5

    Room was clean, bed was comfortable, A/C worked well, plenty of parking. No issues

  • roel Jul 2025 · via expedia
    2/5

    Great staff , dirty room

  • Timothy Jul 2025 · via expedia
    1/5

    .

  • Ricardo Jul 2025 · via expedia
    3/5

    And they request a 100 dollars deposit which is not common and it didn't inform while doing the reservation. For these two reasons I will not come back again.

  • Danny Jul 2025 · via hotels.com
    4/5

    I only saw that you don’t have safety bars in your bathtub area

  • Melissa Jul 2025 · via expedia
    3/5

    Frig wasn’t working properly.

  • Robert Jul 2025 · via hotels.com
    4/5

    Other that the cable in my first room not working, they moved me quickly. The service was great and room really comfortable

  • Brenda Jul 2025 · via expedia
    3/5

    The bathtub wasnt draining so every time we took a shower the water would stay there. Other than that we always stay there.

  • Nora Jul 2025 · via expedia
    1/5

    8 stars is a joke

  • Nakisha Jul 2025 · via expedia
    1/5

    This property does not deserve 8.0 rating. It’s old and outdated. It stinks and it’s dirty! HORRIBLE! DO NOT RECOMMEND

  • Lucia Jul 2025 · via expedia
    4/5

    The pool was marvelous and the rooms were great. The only thing I didn’t like was the bathtub water took forever to go down. Other than that it was great.

  • Angel Jun 2025 · via expedia
    2/5

    Although this was close to the theme park we were visiting, it is not something I will go back to. The bathroom was very dirty from the toilet to the mold in the bathtub and on the walls. We did not use it at all! The blinds by the door were broke which means people could look into our room. Also the gate was down which we were unable to park in front of our room. The breakfast was just okay. Basic stuff.

  • Rudy Jun 2025 · via hotels.com
    5/5

    The moment I walked in I was greeted with the friendliest/welcoming smile. She made me feel right at home

  • Verified Jun 2025 · via hotels.com
    1/5

    Well for one the unexpected 100 dollars deposit , the cost of a soup at lobby for 3 bucks when average is .50 cents, no restaurant facilities whithning walking distance, pool was dirty, there was a roach in the bathroom

  • Jennifer Jun 2025 · via hotels.com
    4/5

    It was a good overnight stay. And in check-in the night clerk took into consideration that because of elder guest, he assigned us a ground floor room with easy access from parking lot.

  • Kenneth Jun 2025 · via expedia
    3/5

    Pleasant stay, breakfast was ok with sausage links, scrambled eggs, waffle. Receptionist "Ayu" was outstanding customer service. Only negative were 1.The room door deadbolt did not lock properly. 2. Maid room service was poor, she barely took the trash out and picked up the dirty towels, she did not replenish with new clean towels. I addressed the issues to the receptionist to inform maintenance of the room problem issues.

  • Glenda Jun 2025 · via hotels.com
    3/5

    Breakfast didn’t have a great variety, pool wasn’t very clear however, they did come to clean the room every day.

  • Jessica Jun 2025 · via expedia
    5/5

    The staff was very welcoming and the beds and pillows were great not to mention an amazing swimming pool.

  • Jenifer Jun 2025 · via expedia
    5/5

    Staff was so nice and friendly!

  • Roberto Jun 2025 · via expedia
    1/5

    There was vape in the room when we got there. There were people at the pool smoking weed. The smoke detector was missing inside the room. The room was hot and did not cool down till after 10 pm. THE lady who checked us in made it difficult and when I asked to switch rooms.she came up with excuses to not switch us rooms, she was the worst. I would not recommend this place.

  • Blas Jun 2025 · via expedia
    5/5

    Everything was fine

  • Salvador Jun 2025 · via expedia
    4/5

    ok for the price

  • David Jun 2025 · via hotels.com
    4/5

    Great service. It fit what we needed for 1 night's stay. Quiet. Easy access to dining options.

  • michael Jun 2025 · via expedia
    3/5

    dirty floors

  • Robert Jun 2025 · via hotels.com
    3/5

    Refrigerator not cold enough, toilet didn't flush, hard to turn shower knob, no waffle syrup, breakfast cold

  • Erica Jun 2025 · via expedia
    5/5

    Ac was cold and room was great!

  • Daniel Jun 2025 · via expedia
    5/5

    Very nice and quiet. Staff is great

  • Jocelyn May 2025 · via expedia
    4/5

    the property was nice and well kept.

  • Autumn May 2025 · via hotels.com
    1/5

    All I can say is please save yourself... this place is absolutely awful. The only good thing I can say is that my car wasn't broken into like others have reported. Otherwise there is nothing else positive about this place it's extremely old, worn down, TV did not work, phone in the room did not work, toilet was loud and running, and worst of all there was zero hot water. Then they have the nerve to charge a $100 deposit for staying there. This place is an absolute joke. Go at your own risk but you have definitely been warned.

  • Mario May 2025 · via expedia
    5/5

    The hotel staff was very acommodating. We needed a room for a physically challenged family member and the room and bathroom was well thought out. The bedding, curtains, flooring, bathroom were all clean. Very quiet, breakfast was avaiable. Highly recommend them.

  • April May 2025 · via hotels.com
    5/5

    And it was a quiet night. :)

  • Maria May 2025 · via hotels.com
    2/5

    Warer was off for over 3 hours and nothing said. No hot water available after the water was turned back on. Bad experience wont be staying there again.

  • Marilyn May 2025 · via expedia
    2/5

    The coffee cups did not have lids that fit. It took me two lids to figure that out.

  • Susan Apr 2025 · via hotels.com
    3/5

    They don’t answer their phone-it rang for a full 6 minutes. The staff were civil, but helpful they were not. It is apparent they are running it “on the cheap”. I can’t imagine any reason to stay there again.

  • Verified Apr 2025 · via hotels.com
    1/5

    People are rude

  • Jennifer Apr 2025 · via hotels.com
    2/5

    Run down DIRTY. 1st room had pubic hair in bed and FECES/POOP smeared on the outside bowl of toilet. Got another room but only improvement was no poop. I think. Lol. No pool maintenance, lots of bugs and leaves etc. Very dirty elevator. Even gave me a used and dirty sleeve for my key cards at check in...DEFINITELY DO NOT RECOMMEND. Its a 50$ per night motel experience that I paid double for on a Discount site.

  • John Apr 2025 · via expedia
    5/5

    Very good value fo the area

  • Felicia Apr 2025 · via expedia
    2/5

    There was sticky spots on the carpet, the tv wasn’t working on and off. There wasn’t any conditioner in the dispenser for the shower.

  • sweety Apr 2025 · via expedia
    2/5

    The towels provided were terrible—thin, old, and honestly worse than wash rags. They didn’t feel clean at all, which was really disappointing. For the price, we expected a much higher standard. Hopefully, they take this feedback seriously and make improvements.

  • Joseph Apr 2025 · via hotels.com
    1/5

    The “Continental Breakfast is a joke! Sausage and eggs cold, cereal stale, yogurt didn’t taste good, coffee cups but they have no lids for the cups.

  • Jason Apr 2025 · via hotels.com
    1/5

    Dirty, out dated, complete trash of a hotel.

  • Chauncey Apr 2025 · via expedia
    5/5

    Nice breakfast friendly staff

  • edgardo Apr 2025 · via expedia
    5/5

    Was a comfortable stay

  • constance Mar 2025 · via expedia
    5/5

    A little worn, but fair for the price.

  • Khoa Mar 2025 · via expedia
    5/5

    Rooms cleanliness could be better, i.e. air conditioner and bed headboards, but was clean enough overall. Pool was clear, but filled with tree leaves. Area felt safe and quiet. Many restaurants and shopping centers were close by. Host staff was super friendly and thorough with service. Breakfast was great! Overall, it was a good choice to stay at this place. I recommend it.

  • Rosa Mar 2025 · via expedia
    4/5

    Like. Quiet. Safe

  • Bianca Mar 2025 · via hotels.com
    4/5

    Good area to stay in. Hotel was nothing fancy, but enough. Staff was very friendly and beds were comfy. AC worked great and pool was nice. Getting out of the parking lot to the interstate is difficult because of construction but overall would stay here again.

  • Kevin Mar 2025 · via hotels.com
    5/5

    So needed a personal night out/get a way so I could t complain even if there was something to complain about ..

  • Gabriel Mar 2025 · via expedia
    5/5

    I didn't have any issues. Excellent service and great place to book your hotel.

  • Ronny Mar 2025 · via hotels.com
    1/5

    Breakfast was not real good on choice.

  • David Mar 2025 · via expedia
    1/5

    Chair in room had big stains on it. Desk chair seat was ripped to shreds. Room air was stale. Very few Satellite TV channels actually available. Orange juice at breakfast tasted like water. Noisy. Obviously, this motel gets a lot of traffic and it shows. Worst motel stay I've had in years. Thought Best Western was better than this.

  • indiana Mar 2025 · via expedia
    4/5

    Good

  • Ruben Mar 2025 · via expedia
    5/5

    Enjoy the convenience for the price. My granddaughter loved the pool and entire stay. Thank you we will be back.

  • Victor Mar 2025 · via expedia
    2/5

    Room smelled like pets

  • Ashley Mar 2025 · via expedia
    1/5

    Horrible place

  • Ana Feb 2025 · via expedia
    4/5

    Overall the room smelled really clean and the shower was comfortably big. But both times the main door was locjp

  • Irma Feb 2025 · via expedia
    5/5

    Room was very spacious, and the bed was comfortable. Only downside was not too much options on the breakfast, but it alright

  • David Feb 2025 · via expedia
    5/5

    It’s a good place to stay

  • Debra Feb 2025 · via hotels.com
    3/5

    Was charged a deposit fee, that was told would return back to my debit card in two weeks. Never heard of it taking that long to return.

  • Jose Feb 2025 · via expedia
    5/5

    Ok

  • Fayez Feb 2025 · via hotels.com
    3/5

    I didn't realize this was a Motel. It's been a very long time since I stated in a motel. Location is 5 stars, Close to utsa. I got the 2 bedroom suite, so it was spacious for my family of 6. But there was tobacco smell everywhere. Breakfast was not good, even coffee was watered down.

  • roel Feb 2025 · via expedia
    3/5

    Average hotel. Did what it needed to.

  • Jose Feb 2025 · via expedia
    5/5

    Room was clean and looked professional. Strong water pressure. No allergens. Had fridge, hair dryer, shampoo & conditioner, alarm clock, TV (thought didn't turn on), ice machine nearby, free fresh continental breakfast 7am to 9am, no crackheads or thieves in or around; highways across the street; quiet; clean bedding; strong AC; felt safe. Great value! Would def stay here again!

  • John Jan 2025 · via expedia
    5/5

    Prompt service from staff, great hot breakfast. Older facility - shower pressure wasn't the greatest. and group of several guys hogged the hottub all night soaking their feet.

  • mithun Jan 2025 · via expedia
    4/5

    Room condition was great … breakfast was good compared to the hotel price … location good … only one issue we faced - the AC was not working properly .. it was very cold on december end and the heater was not working properly …

  • Keenon Jan 2025 · via expedia
    5/5

    Great staff. Very attentive.

  • Silvestre Jan 2025 · via expedia
    3/5

    We spent a couple nights and was not a good experience. The hotel staff is not enough to attend the guest. Specifically for breakfast there was nothing. The same person attending the lobby is the one responsible for breakfast so there were not enough eggs, bread; coffee was just water. People had to wait to have some food availabe. I will not return to this hotel. PROs: Area around is nice

  • Pramod Jan 2025 · via expedia
    4/5

    Good

  • Kevin Jan 2025 · via expedia
    4/5

    Good stay for the price

  • Tiffany Jan 2025 · via expedia
    4/5

    This is a comfort place you would not know your in a motel. I like that the room entryway is from the courtyard and not the parking lot which makes you feel safer. Rooms were clean and had a fridge and microwave that worked and also clean. The prices are reasonable and didn’t break the bank.

  • Ahmed Jan 2025 · via expedia
    5/5

    Everything is good except position for air conditioning on the ground which is not suitable for the baby

  • Charles Jan 2025 · via expedia
    1/5

    This property was advertised at a rate that was unworthy of the motel itself. The door on the room didnt lock. The ac/heat was broken. The lamp shade was broken. The room was old and outdated. The bath linens had hair on them and were stained. Exposed wiring on light fixture in the bathroom. I wish I could add pictures to show you. I feel I should have received a discount.

  • Ashley Dec 2024 · via expedia
    5/5

    For what I paid for and the amount of amenities. This was a solid location for a stay. If you are just someone who wants somewhere cheap, easy, and a place for a quick rest. Highly recommend!

  • Ricardo Dec 2024 · via expedia
    2/5

    Room was not very clean. Asked twice for new bedding and never received it. Toilet was gross and shower didn’t drain.

  • josue Dec 2024 · via expedia
    4/5

    Great place. Thanks for the breakfast!!!

  • David Dec 2024 · via expedia
    2/5

    The A/C and Heater unit did not supply us with any heat all night. We had it set on heat with a temperature of 80 degrees. The telephone also did not work (no dial tone!). I couldn't enter a wakeup call request.

  • Shane Nov 2024 · via expedia
    5/5

    For the price you cant beat it. Its a good motel.

  • María Nov 2024 · via expedia
    5/5

    Muy bien

  • Carla Nov 2024 · via expedia
    5/5

    Overall excellent stay 👌

  • John Nov 2024 · via hotels.com
    5/5

    Adi and Chethan were friendly and took care of our room. They served decent breakfast.

  • Fernando Nov 2024 · via expedia
    2/5

    Room was too dirty. Had a urine smell too it. Staff wasn’t too friendly.

  • Adam Nov 2024 · via expedia
    5/5

    Nice and clean

  • Guera Oct 2024 · via expedia
    5/5

    Grate stay.

  • Raymond Oct 2024 · via expedia
    2/5

    Toilet not cleaned

Frequently asked questions about SureStay Plus by Best Western San Antonio Fiesta Inn

Does SureStay Plus by Best Western San Antonio Fiesta Inn have free Wi-Fi?
Yes, SureStay Plus by Best Western San Antonio Fiesta Inn offers free Wi-Fi for all guests.
Does SureStay Plus by Best Western San Antonio Fiesta Inn offer parking?
Yes, SureStay Plus by Best Western San Antonio Fiesta Inn offers free parking on-site.
Does SureStay Plus by Best Western San Antonio Fiesta Inn have meeting spaces, conference centers, or conference rooms?
Yes. SureStay Plus by Best Western San Antonio Fiesta Inn features meeting spaces and dedicated conference rooms, suitable for corporate meetings and group gatherings. Banquet and reception facilities are also available.
Does SureStay Plus by Best Western San Antonio Fiesta Inn have a fitness center?
Yes, SureStay Plus by Best Western San Antonio Fiesta Inn features an on-site fitness center for guests. Additional wellness amenities include spa, pool.
Where is SureStay Plus by Best Western San Antonio Fiesta Inn located, and how walkable is the area?
SureStay Plus by Best Western San Antonio Fiesta Inn is located at 13535 W Interstate Highway 10, San Antonio, TX 78249. With a Walk Score of 41, the area is rated Car-Dependent. A car or rideshare is recommended for most trips in this area.

What's nearby

  • San Antonio Airport 7.8 mi

House rules

Check in 3:00 PM
Check out 11:00 AM
Cancellation Not available
Children Not available

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