The Westin San Antonio North

Very clean facilities. I was slightly disappointed in the bathroom. I would have thought the tub & shower would have been bigger and nicer. The WAS very clean

This hotel is only 10 minutes by car from downtown, which is good. I didn’t expect to pay for parking. Breakfast was the same every day. The pools were dirty and the jacuzzi didn’t work. So, will stay in a hotel close to town if I wanted to visit again San Antonio. The hallway in the 16th floor was not vacuum in all our stay. We hope the administrators do a better job on this property. Staff was polite, so.

Well this is my hotel of choice when visiting back home in San Antonio. My visit back on the weekend of May 29th the room had the previous guest towels hanging from the shower head which I thought was disgusting and unclean and my recent stay on June 5th weekend there was hair in the bed and for some reason none of the rooms I've ever stayed in drain properly so the water just rises while you're showering, so annoying.

The television and refrigerator did not work. They took a long time to check the television and no one showed up to fix the refrigerator.

Waited too long to check in at front desk. Bed was comfortable.

Room was clean but definitely hidden fees once we arrived. (Parking and WiFi)

Services

Price was acceptable A little dated, especially in the shower/bathtub…

Hotel was super outdated, room smelled like mildew. No fan in the bathroom. Parking is $11 per night?! Just okay experience. When I come back to SA i’ll choose somewhere else.

Very good

The only thing that was great was the price, but because it is very outdated. From entrance to rooms. Specifically the bathroom. The tub was old & painted. A huge renovation is needed & then paying $10 a day for parking was not worth it & no breakfast. Not even coffee. Oh well. U get what you pay for. Oh & if you don’t have a marriott membership you pay $10 a day of wifi. Crazy!! Not a very good experience.

They put us in a dirty room with a broken bed on a floor that appeared to be devoid of other guests. There was pubic hair in the tub that had a dark ring around the bottom of it. Never expected this at The Westin.

Cons: I was not happy with having to pay extra for parking per night. Bathtubs were very slippery with no mats or rails for older guests and was very slow to drain. One of the lamps was randomly going on and off - had to unplug it.

Very nice hotel everything was good. Would go back

The room was clean and roomy, and the indoor pool was so relaxing like a spa, plus they have a sauna!

The good part is that the room's environment was quite tranquil and peaceful. We could sleep a lot mainly because of that. Staff was always gentle. The bad part is that the room was rusty, a lot of things would not work. The interior design is not good. Amenities are not that good. In sum, I would not recommend booking a room in this hotel until some upscaling job is planned and executed.

Hot tub was broken. Properly was so so

We were AMAZED at the room and overall hotel for the price we paid! The pool and restaurant were gorgeous and the staff was beyond helpful, making sure we had everything we needed for our stay.

The room was clean, bed was comfortable, the bar was not open by the pool when they said it would be open after 4:00 p.m. also suggest maybe adding a microwave on each floor.

It was great will return again soon

My children really enjoyed the indoor/outdoor pool and fitness center

Need more staff

Gym was nice. Room was great. They are now charging a hourly/daily charge for parking in lot.

The bathroom was a little dated

we have stayed at this same hotel yearly for over five years to celebrate anniversary event, this year the changes were disappointing, the cleanliness of the pool was lacking, garbage receptacles full throughout the facility , they had a open garbage can at the pool for overflow, the hot tub/jacuzzi at pool was not working, the bar outside at the pool was and has been closed for a while and dirty, the outdoor tv was not working when asked informed could not find remote so left off. the men's restroom was with out toilet paper and dirty had to ask twice , when complaints were made basically looked upon as a annoyance then a customer or guest. the fridge in our room barely kept drinks cool, this year we had to pay for wifi and for parking when in previous years did not. The decline in the hotel is obvious, poor maintenance, cleanliness issues and general apathy of customer service, my wife and I have decided not to return to hotel again despite our anniversary and will travel to non Marriott facility

Clean facility n friendly staff

Great it was a great experience

Superb

Location, good rate for a Westin hotel Front desk clerk wasn’t welcoming. She was an older female that wears black glasses.

The hotel was beautiful and located in a great area When checking in, there was only 1 person checking 20 people in. We waited in line for 20 minutes

Room was clean and a nice outdoor security in parking lot really good

Location was great. Food within walking distance and airport not far away. Cleanliness of hotel room was unacceptable. The first room we were given smelled like mildew so we had to change rooms. The shower/bathtub was stained and it looked dirty. My husband went to the lobby to grab something to drink and when he came back up with two lemonades, he realized there were two fruit flies in one of the drinks. Thank god we didn’t drink them.

Great pool !

You could provide coffee, like most other hotels.

Location was good. Room was clean and comfortable. You could provide coffee, like most other hotels.

Very nice

It was an amazing stay, the staff was awesome, Anthony was the best! I would stay again just because of his help. So yes, an excellent place when he is around.

It was an amazing stay, the staff was awesome, Anthony was the best! I would stay again just because of his help. So yes, an excellent place when he is around.

I thought these hotels were supposed to be nice. The lady who checked us in was either having a terrible day or shouldn’t work in customer service. The rooms were nothing crazy and my mom’s didn’t even have body wash and the bathtub in ours was clogged. We requested a crib and it looked like a jail cell. No, we didn’t except a fancy crib but it was extremely outdated. Also have to pay for wifi and parking.

Me and my wife really enjoyed our stay at the Westin. The only issue we had and I wouldn’t say it was and issue because it was fixed and attended to so quickly was not any more towels when we went to the pool. But I brought it to the fro t deal attention and they got on top of it quickly. Other than that the guy at the front desk was very helpful and we enjoyed the stay!

The service was extraordinary

The only downfall was that we had an event that we were attending to that was all morning and all afternoon and we could not order food to eat unless we were our room which meant we missed parts of the event and this event is not broke out in sessions because it was a powerlifting event.

This is always our go to place to stay when we visit San Antonio. The 54 Street Restaurant is a short walk from the Hotel and their happy hour is great.

Private to guess N/A

N/A

Is REALLY OLD, all furniture is old decayed. I would not recommend. The Westin has gone downhill with this one.

Staff was great

I stayed on the 3rd floor. The traffic was super loud. My friend on the 7th floor said they couldn't hear the traffic. The AC vents were closer to the bathroom nook area, not close to the bed. The AC kept turning off all night and the room did not stay cool. Older hotel, bathtub was peeling. The lobby/room had a weird scent. The beds were comfy like usual Westin. Pools and gym were nice.

Exceptional

Clean room.

Clean rooms

I stay here as often as I can when I come to San Antonio… It is a very nice hotel with very easy parking. It is always really clean. It is less expensive than the downtown/Riverwalk hotels and is not a far drive at all to those destinations.

All good

Very nice All good

Everything was very clean and very friendly staff

Clean room good service

The staff was extremely accommodating and welcoming. Stacey in room service was especially helpful in ensuring I had all the information needed to make an informed decision regarding my meal. Breakfast was also warm and delicious

Clean room , great location

Brunch was disappointing some of the food under warmer lights too long, French toast and danish were hard. Hash brown were not the best. Omelette was good, sausage and beacon were good.

Very good

N/A

The only positives were the friendly staff and the indoor pool, which the kids enjoyed—but overall, the condition of the hotel falls well below expectations.

Clean room. Nice staff.

Other than the constant rain altered some plans the stay was thoroughly enjoyable v

It use to be a beautiful hotel now its old and duty. Need renovation ASAP. I will not be staying here again

The bed was super comfy! Overall nice hotel for work event!

Y

The room was very nice, clean and cozy.

Perfect locs

This property has gone down in quality unfortunately and now you have to la parking in an area with ample parking space, and not even a free bottle of water or WiFi is included.

The rooms appeared outdated but my kids enjoyed having their own space. The staff was okay, they helped when asked.

Great stay, clean

A wonderful and beautiful place to stay

Did not use the pool this time breakfast was good

Clean room and very comfortable bed all staff were very attentive and friendly

Hotel is outdated and rooms aren’t the cleanest

.

Don’t pool. Breakfast was great

This hotel offers large rooms and a nice lobby. I liked the amenities but didn’t use them much because it was a busy weekend at the hotel. They have a sauna which is a nice touch and an outdoor hot tub. Some things are a little dated but overall it’s a great hotel and we enjoyed our experience.

Dirty room with trash in the trash can. Charged $11 for parking without informing me. It was always free before. I've stayed there for years. The duvet was very torn and worn out. I'm never staying here again. Even La Quinta is a better option.

Grea

Staff fáiled to tell me about parking lot

Awesome

Hotel was decent, but nothing incredible. Staff was competent, but not overly friendly. Mattress was comfortable, but room smelled musty and needed an update to fixtures. Pool was awesome. Nice place to stay with a family, but I wouldn’t want to be there for more than two nights.

Hot tub should be only adults or when adults are present. Hot tub should be larger. There should be complimentary breakfast but there’s none. You pay for parking daily at the hotel but I guess that’s expected from San Antonio. Bar was good, good drinks. If you want a good bed, this is a good place for bed and drinks. Not really couple friendly more family friendly.

Very very old , not too clean . The bedding had a strong strong scent of bleach I guess that’s ok to ensure they are clean but not very appealing. The Rio was extremely dark no good lighting at all. Very inconvenient that you had to use your room key for the elevator to work. Give 2 out of 5 stars would not stay again for that price .

Best hotel! The indoor and outdoor pools were amazing! Love that there is a Starbucks inside it’s a one stop shop this hotel has it all!

Hotel is centrally located and has big rooms. Indoor pool was in need of maintenance, but the kids didn't seem to mind. Overall a good option and nice place to stay.

The stay was extremely comfortable

A very nice experience at the Westin, had a great time.

We stay here a lot...convenient and not noisy

Dirty room musty smell black dirt stains on shower tub floor could not take a shower clogged water drain dirty glasses for use in room. Had to leave vacation early only spent one night and cancelled the other days.

Everything was great

It was a decent. It was clean and everything but maybe it will be better if we can get better floor through Expedia

Nice and fun hotel for kids because of the inside pool. However the bathroom didn’t have an exhaust fan so after a bath I has to have the door open to get the humidity out. I found it odd.

It’s great but it’s absolutely ridiculous to charge for parking. Petty

The hotel felt very outdated and not well maintained. Unfortunately, our comforter had visible blood stains on it, which was extremely concerning. After reporting it, it took about 45 minutes for staff to bring us clean sheets. I was very disappointed with how the situation was handled. There didn’t seem to be any sense of urgency or accountability—only explanations about being short staffed. The only compensation offered was complimentary breakfast, which did not feel appropriate given the situation. Overall, this experience left a very negative impression.

Great staff, Clean rooms, excellent pools and the sauna. The only thing that I didn't like was the restroom it was too small.

Pool n hot tub where great for da kids!!

Exterior of the hotel was riddled with glass bottles and crushed beer cans. The lobby and shared guest spaces were cluttered with trash and items that were not picked up for hours. The whole hotel experience left a lot to be desired. The furniture, fixtures and basically everything felt neglected. I would not recommend business or vacations guest to stay here

There was no welcome attitude from staff, parking to be paid to 3rd party, suboptimal shower head, poor restaurant service due to understaffing

Had to call to get the tub fixed but was given free breakfast

This hotel is dirty and run down . Garbage in hallways and parking lot and the furniture in the room is damaged and old. Do not stay here if at all possible! Charges for daily parking as well in a suburban setting .

We had an issue with someone prank calling our room phone to the point where we felt uncomfortable staying there. Staff did not do much.

Clean rooms

Clean room, great pool, love the location and staff is great.

Clean

Parking is paid .. finding a parking spot is not guaranteed .. I asked the front desk about overflow parking .. she stated it is very far away and no shuttles .. so

Room smelled old and musty. Air conditioner didn’t work. We had to move rooms at 1:00am and the room we were moved to the AC also didn’t work. Couldn’t sleep due to the smell and the room being super hot. The shower was clogged up as well and the water wouldn’t drain. Overall terrible experience staying there. Definitely staying here again.

I love this. establishment!! My mort favorite place to go to!

Na

The rooms were dated. Bathrooms need to be updated. Bed and pillows were good.

Yes

Great location Friendly staff

Staff professional and understanding. Enjoyed a pleasant restful evening.

Great rooms, geeat bar, and great pool!

Yes

Nice Hotel, but rooms are getting a little old.

So disappointed

Room was dirty, breakfast buffet was way over priced for quality of what is offered.

The establishment was clean.

Clean room

The room was in dire need of updating. The furnishings were outdated and worn out. The base trim in the bedroom evidently had fallen off and was reattached with visible staples. The walls had gouges that had never been repaired. The staff was very friendly. I would not stay at this location again in it's present condition.

Clean room. Nice staff. Would stay here again for sure!

Checked in- didn’t get room keys until 2 hours later, bad ( silence) communication at hotel, elevators dirty, pool area dirty, no towels, broken lightbulbs, worn out room with musty smell. Hotel didn’t offer any compensation for huge inconvenience for delayed access to room on a holiday weekend which caused other ticketed events to be missed. Hotel never acknowledged their errors.

Everything very old

I am writing to explain our stay in a very inviting way; Very convenient, comfortable, , cozy, charming, clean, classy, comfortable, and lastly consistent, Keep it up Westin! From Mark & Kimberly celebrating our 4th Valentine’s together and will prayerful create many more at Westin if if it’s Gods will.

I paid for breakfast for 2x person thru the Expedia app, the hotel did not honor and refuse to provide breakfast. This hotel is supposed to be Westin but by far is the worst Westin I’ve ever seen. The people managing the Westin brand should take a closer look at this hotel: the carpet, the paint, the elevators- this gives off the vibe of a low class motel. We left early, we will never be back.

Room was clean. Bed was very comfortable 😌

Clean room, good gym, good service

Excellent & comfortable room/ parking space was available for my trailer & secured with cameras

Room service was great! Food was good and arrived warm We were told early check in would cost $25 but Later charged us $50

The room was sparkling clean and the staff were extremely helpful and polite. We loved our stay.

Room heater did not work in room 705 and i previously stayed there the week prior and the heater in room 909 also did not work. Ive been staying at that hotel since 2015 and its been a while since the south exit and entrance door always takes a while before it lets you out.

Nice rooms

Lovely hotel in a a great location, hotel staff was very courteous and friendly we even got a room upgrade. Lots of amenities on site, gym, pool in and out and sauna. The rooms, bathrooms and furniture are a bit outdated but it was still cozy, could use a bit more cleaning but we do a deep clean any way wherever we stay. The hotel is walking distance to store and lots of restaurants and there is a bar and restaurant on site with an ice cream machine near the gym. We felt safe and we where at peace staying at the Westin we will stay again if ever we visit again.

Have all the elevators fully functioning, replace light bulbs in lamps, don’t allow routine maintenance in rooms above guests before 10:00, better lighting for the parking lot- KEEP FRONT LOBBY STAFF they were great.

Staff was average, to be honest. Carpets not very clean in the room and hallways. The fan in the room, even on low, was so strong and noisy that I could not use the heating overnight. No fan in hte bathroom, which was odd to sayyhe least, especially at a Westin. Not many offerings at the restaurant. Elevetors looked run down. I stayed at MUCH better and pleasant Westin hotels in the past.

the room smelled bad, it has old carpet that holds a stinch and filth i dont see hpw any hptel still has carpet wspecially 30yr old carpet.the hotel is out dated old and not cared for

Indoor n outdoor pool

I enjoyed the clean spacey room

There was no free breakfast 24.50 a person plus had to pay 10.00 parking each day

Room was good. Would stay again my loved the pool area

No standard of a Westin brand. Sorry

Stayed on floor 14, couldn't shower as the water was extremely hot, it very outdated bathroom, tried setting it as cold as possible, and it was still boiling.

The room itself was clean and comfortable, but the bathroom was very outdated and in serious need of a refresh. One concern was that the additional security lock inside my room was broken. Fortunately, I travel with my own security lock and alarm, but this is something the hotel should address for guest safety. That said, the customer service was excellent—friendly, attentive, and professional throughout my stay. Overall, despite a few maintenance and update issues, this hotel offers great service and good value for the price.

Love it

Amazing staff

Nice, but the staff could be more attentive

Amenities are too old. Bedroom smells like mildew

Staff were friendly.

Breakfast was sub par. Hotwl is old but has been updated.

Excellent experience

Comfortable room and bed Good food in bar area and restaurant

Clean room and the Staff

Great location and nice and quiet!

Awesome service! Hotel was very clean.

There was a security vehicle that stayed late into the night in the parking lot. Bellman was the same guy when we stayed there in Aug and he recognized us as well.

Check in was terrible. Front desk lady had no customer service. She should work at dollar general

Hotel was maintained. There could be updates to rooms but overall good experience.

Staff was very accommodating!

Overall, this hotel can be a solid 4 star if they make a couple of changes. 1. The bathroom is super dated. Tiles in the shower appeared to be coming apart. 2. We stayed on the 15th floor, but the noise from the highway was a bit much. The best part of our stay was the comfort of the bed. However, the linen detergent may be too harsh. Personnel were super nice.

Love this hotel!

The staff was helpful and kind. The corner room was spacious and clean. The only complaint was the shower head. Too much power. Water got on to the bathroom despite putting the curtain in the tub.

Good

We were extremely disappointed with this hotel. We have stayed at Westin hotels before and it has always been a great experience. Unfortunately, this hotel has been ignored for far too long. The entire feel of the hotel is extremely dated. There were multiple places where wallpaper was peeling back (one in our room and then in public spaces), the hallways smell musty, we got in on a recent Friday night and went to the Lobby Bar to get something to eat. This was the only place open for food (fine), and on a friday there was one woman handling everything. It was ridiculous for her and for the guests. The final straw was the bed. Nothing heavenly about it. It was old with no support. There was one sheet, and one thin piece of fabric on top that was really only decorative. NO blanket or comforter. It was miserable and we bought an inexpensive fleece blanket at Target the next day. I will not stay at this location again.

All of the above

Very good

Nice, clean, courteous staff.

Great staff

Update the sheets. Good lord. It’s 2025 and I’m paying $250 a night. Give me a proper quilt at the LEAST. Kind of unacceptable.

House Keeping didn't come in to tighty up the room nor did they replace the bathroom towels.

The host was amazing and welcoming. I would definitely go back.

Will be returning soon

Yes perfect

The staff and crew were very friendly and professional. I enjoyed my stay. Not happy that I didn’t have a microwave in the room but I found other alternatives. Very comfortable. Rooms were clean. Great channels. I will return.

You have to pay to park and the parking lot is a mess. You have to pay for WiFi and it continuously went out while I was working.

Loved the quietness.

Everything was wonderful. Staff was awesome. Rooms were clean and comfy. Nice pool area. Will definately be back again. Thank you.

It was such an amazing stay! Friendly staff, extremely helpful and accomodating. The bed was extremely comfortable and the pillows were extra comfy also. Plenty of space. We stayed on the 5th floor king size bed. Amazing views!

The beds and pillows were excellent, as were the towels. The furniture in the rooms looked pretty old and roughed up. The grounds outside looked unkept with zero landscaping or ground cover.

Great location, clean and quiet

Room smelled like a kennel full of wet dogs.

Great

No complimentary internet or parking. They really give Westin a terrible name. I’ll never stay here again. Old outdated hotel not worth the cost.

Very quiet, clean and comfortable

Clean room. Professional staff.

Okay!

The sleeping rooms are more peaceful and quiet than any other hotel

The staff was friendly and the room was nice and clean and the breakfast was good as well!!!

Gym ,pools, and sauna were enjoyable.

We had three rooms, the AC did NOT work in two of the three rooms. The tub was dirty and the carpet was wet. Hair in the bathroom that was not ours.

The horel, room, and all staff were outstanding!

Hot tub and sauna

I had to ask 3 times to have the room made up. That is a big red flag about the staff. Room was clean and nice size.

This hotel is not a typical Westin. Super dusty and grungy. Needs a lot of work.

Room was spotless, staff courteous. The power went out for a few hours ( no fault of the hotel of course) and they took care of us for the inconvenience anyway.

Real nice room

Love staying here when in San Antonio, always clean and the people are so friendly.

Great and clean

The hotel charged for parking in a very suburban area where parking if always free. Additionally. I received (and am still receiving) multiple spam SMS messages after using the application for the parking fees. This was very unnecessary and very annoying and made my overall appraisal of this stay as poor.

Above and beyond service

Hhh

Clean room

The staff were excellent. Very friendly and helpful. The property was clean and in a great location. Beds were soft and provided a good nights sleep. Would stay here again.

My fav place

the bathroom need to be cleaner

The power went out 3 times during our stay.

Staff was very nice. Room was large. You can hear the freeway outside, but I never heard it inside. They have an indoor and outdoor pool, which was great. It was convenient for restaurants nearby - plenty of choices. We enjoyed our stay.

I had a great corner room, I wish I could have spent more time in the room.

Good

Everything was good. The room was cleaned daily. The only issue was the water in the shower did not drain fast enough. It could use new carpet.

Room was outdated and dirty. Stains on bed cover and lamp shade. Limited towels and no blanket in room.

Room was clean, be comfortable and very quiet.

Roomy and comfortable

Everything is great, but in this area in San Antonio there is no need to charge for parking.

Staff was great. Front desk staff (I think her name was Marissa) was excellent at check in. She was able to answer all the questions I had about the area. RJ was super friendly and helped me get my bags to the room.

Old hotel , life staff

Very lukewarm water (no hot) for showering and bathing for 4 days straight. Have to pay for parking now using an app (used to be complimentary) and the parking lot is dirty and needed trash pickup.

I had two rooms reserved, one of them was already occupied! We were given a key to someone else’s room ! Front desk clerk was acting like it was our mistake ! So he gives us the “last room available” it was a kids room ! Look not cared for, towels dirty, beds uneven, ac was not the best I was told I had a o wait for clean towels, iron and ironing board and coffee maker until 7 am! How can you tell me a property at full capacity doesn’t have a manager on call to handle this situations ! Any hotel at full capacity should always have a house keeper, maintenance, security and manager on duty onsite ! First and last time staying t a Westin hotel!

Great experience

Rooms decent a little outdated but nice. Pool indoor and outdoor pool was very clean and very comfortable. Overall great experience!

When I arrived they did not have the rooms available that I had booked. When given another room there were not 2 beds as they stated. Had to wait over an hour to get another room with 2 beds. Then at 12:30 am they booked our room to another group and asked us to leave our room. This was a horrible experience and they stated they will be sending a notice to Expedia to refund our room costs.

Nice place

There were multiple venues going on at the same time which made for hectic and entertaining times at the hotel A Pokémon branch of comicon was surreal until I found out what was going on. Previous stays were more sedate as one would expect in primarily business oriented hotel. It is convenient to just about any place you want to see but getting onto I 10 requires a learning curve if you drive. Parking fee with no valet service was a disappointment.

Place is old. Rooms were very very very small. Hotel made me feel like I was in Mexico. Staff was super attentive and considerate.

Everyone here was friendly and helpful. The pool and hot tub were great as well.

Great place to stay!

Clean room

Not hot water on the shower and now they charge the parking lot. The TV remote control didn’t work well. The bed is very comfortable and the room was well cleaned.

Very old rooms and not very clean

I felt safe and comfortable. Love the Starbucks coffee every morning! I have stayed a total of 4 times. That should tell you something!

Stuff was friendly and helpful

No service and not clean

Staff is rude there wifi by a fee which doesn’t appear in the app also parking is not free you haa e to paid per day nevere have at any property to paid to park to me that’s ridiculous

Everything was great!

Beautiful hotel! Loved the price

1 staff person on a Friday for checkin! Waited 20 mins to check in. Room are dated but besides that the stay was ok. Never understood having to pay for parking when I’m guest of YOUR hotel.

It was a great property. The staff was very polite not all of them but them. The room was great. Everything was very clean. We liked that there was an indoor pool and an outdoor purple. They have frozen yogurt. It’s a very family friendly. They even have a gym and a sauna. The only thing we didn’t like was that they charge for parking.

Our bedspread was covered with stains and dirty.

Check in was slow, frustrating, uncomfortable and most folks' rooms were not ready, even at 5 pm! Unacceptable. No apology. No efforts to make anyone comfortable of expedite the process.

there should be no charge for parking

clean room veri minimal noise

Great location, clean room, comfy bed, 10/10 would stay again

Easy & Quick check in

the refreshing water in the lobby..

Good!

Room was clean however , the shower pressure was low and shower would not drain. Changed rooms twice and was the same issues in all 3 rooms.

Terrible

Loved the friendly staff and the ease of parking and room location

Hot tub not workinb

Didn’t live up to expectation for a 4 star hotel. First time stayed in a hotel in Texas without complimentary parking and WiFi. The phone in the room is covered in dust and clearly has not been cleaned for a while. Very disappointments and not recommend for anyone looking for a 4 star experience.

Great

Nice pools and clean rooms.

Great hotel, service, room was nice and cozy. The only complaint I have is the $11+ parking daily.

requires tlc tender love and care and dark

Me dañaron el carro en el estacionamiento

The location is great, and the room was nice with streaming options available on the TV. I ended up leaving around midnight because the road noise from the highway was way too loud and kept me from sleeping. I also got bit by something while in the bed.

It was better than i was expecting for the price

Super friendly staff. Great hotel.

The rooms were clean, the staff helpful, and the bedding was very comfortable. The only negative was having to pay to park.

Woke up with stiff back and neck. I have stayed at this hotel multiple times but this wasn't a present experience with the beds.

Property is lovely! while taking a shower, I discovered that the shampoo and bodywash container were empty. I called the front desk, and within two minutes, a housekeeper arrived, apologized sincerely, and resolved the issue immediately. Their quick response and professionalism truly impressed me.

Property was dated, carpets, were old and smelly. They charged me for parking to stay at their hotel. The water pressure was too hard. The place was too dark and needs a facelift badly.

One of the best places I’ve stayed at in San Antonio, the staff is super friendly and attentive. Definitely will be staying here again!!

The property is older and you can tell as it’s worn and can use an update.

On site parking is not included in room price. Its a separate payment made to the lot.

Hotel was convenient to where I wanted to be. The hotel was a little dated, but overall, very comfortable.

Convenient location near the freeway and access to several shopping and dining centers.

I loved it. Except they closed outside pool. That ruined my trip slightly.

This is a nice hotel and we got exceptional service and food. The only negative was the pricey drinks.

Also pool was down. Should habe been notify prior to booking.

Really nice stay!

This property need an upgrade, snd

Comfy beds, cold room ac

Very nice

👏

lobby and pool areas look kind of old

Stay at the Western San Antonio every time I travel on business to SAT

I don't like the fact they are changing for parking. 11 to 15 dollars daily. This is not valet parking. Horrible.

Comfortable mattress

Shower when I arrived. It’s super dated on the inside, half the lamp switches worked. When I let t

Great place to stay.

Bed wasn’t very comfortable and smoke alarm light is right above the bed and you can’t turn it off.

Many hotels around the area do not charge for parking. And no security guard. If we have to pay 25 bucks or more per night. At least have a guard or gate.

Breakfast should be offered with the stay not for extra.

Nice stay

The room was ready an hour and a half later.

Excellent 👍

I have stayed here before so I kind of knew what to expect. It was great last time I stayed here but this time my complaints are related to the new parking fee. I wouldn’t mind the parking fee if there was a space to actually park! It took about 10 minutes to find a parking space at night. Then I had a loud room next door. The shower was like warm. Lastly, I had my alarm clock in the room going off at 5 am when I never set it! Very disappointing to say the least. Internet was great!

Great service and very comfortable room!

Loved the widows and view from Corner room

I believe needs an update on finishes Its feels old

The parking is paid only, internet is an additional charge and I've had better breakfast included at other hotels, the quality wasn't worth the premium price but there is an alternative a 4 minute walk away for breakfast. The staff was friendly, although it took two requests to get a crib delivered.

Rooms feel dirty and outdated

Very clean

Upscale and felt welcomed by the professional staff. Great buffet breakfast and staff each morning. My situation required a early check in and a late checkout which the front desk employees made possible instantly!

Wonderful location. Plenty of room. Very comfortable.

Easy and enjoyable stop for the night.

On the in room dining menu it says 6:00am - 11:00pm or 11:00am - 11:00pm. It was 1:30pm when me and my wife didn’t wanted to move and just ordered room service. I called room service about 4 times and even left a voice message saying to call back and no one ever did.

Typically come to my hometown SA from Dallas 3-4 times a year and have always enjoyed staying a the Westin @ the Colonade except for this time.

Hotel was absolutely amazing. Quiet and cozy. Staff was amazing and helpful as well.

Overall the hotel was acceptable for us being there only one night. However, this hotel needs a face lift as it is looking old

We had a horrible experience at the hotel. The server that assisted us the morning we were there. He contradicted, gave my husband attitude and put his finger inside the coffee to determine the temperature of the coffee, my husband wanted his coffe warm and the one provided was cold.

The Hotel is old

Extremely comfortable and fine establishment.

For such a nice hotel it's really puzzling that they cannot put a bar fridge in the rooms. It makes any stay over 2 nights not an option, especially for sport trips. It's on me for not seeing that before I booked but I won't book it again. The hotel is also a little dated and needs updating. Very evident in common areas like the elevators showing lots of wear. The the typical Westin expectation.

Everything is excellent

Thank you for making my stay enjoyable

Great hotel for the family! 5 Star feel without 5 star price!!

Fabulous place

Well maintained & helpful staff. Very nice accommodations.

Out dated

The rooms are in need of updating. There was hair on our towels when we checked in. I am a bonvoy member but was charged $14.95 for internet. I would not stay here again.

Property was always clean and beautiful! Front desk staff were very friendly and helpful.

The Westin is one of my favorite places to stay in San Antonio. The hotel is very nice and the rooms are very comfortable. The staff are always excellent. The part that didn't make our trip that great was the parking. They have installed cameras with automated billing with the use of cameras. You have to download the parking companies app which was not so easy. If you are able to download it not very user friendly. We were being charged a flat rate of $11 dollars. But then we were charged every time we extited the property. We were charged when we exted one side of the property to find a better spot on the other side of the hotel. Westin needs to do away with the parking company and charge a flat rate withe stay.

room average but no soap/body wash/conditioner empty only a little bar o soap

I took my husband and 2 kids here for the 4th of July weekend and I loved the Hotel. It is very pretty, and the beds and pillows are so comfortable I slept like a baby. Their pool is nice, but not only do they have an outdoor pool but an indoor pool as well which I loved. They also had a Starbucks inside. I will be going back for another stay.

Horrible . Dirty . Unsafe parking

Great Hotel, just would be a good idea to renovate beds and showers

I treated myself to a stay for my birthday!! The hotel is in a great area, was very clean and the staff was extremely helpful and friendly. The hot tub and sauna were amazing!! I definitely recommend and will be staying again.

great hotel, however my TV did not work. I believe for the amount of money I spent, everything should’ve been in working condition

Finally found a 5+Star hotel that was not downtown San Antonio. The public areas were beautiful and clean, quiet, and staff at front desk were super sweet. I felt at home! Its also conveniently 2 exits from UTSA and La Canterra with lots of restaraunt options on I-10! With this caliber of a hotel, they need valet. That is my only disappointment/complaint. Other than that... Ive already got my eye on 3 stays in the next 2 months!

Front desk was very helpful and friendly. However, the room itself was okay. The carpet definitely needs to be replaced. Cleaning service needs a little push. Upon arrival, someone’s hair clip was found left on the floor in our room and while doing a last sweep for personal items before leaving, I found someone’s glasses.

I was disappointed in a few things about our stay. First, having to pay for parking was disappointing. We stayed here when it was the Omni and never had to pay for parking. Second, the hot water in the shower was non existent. I had to take a luke warm shower. And finally, I thought the pool area needed some upkeep. It looked very run down and the pools were very cloudy looking. We did not get into the pools because of it. The lounging chairs need new covers on them. They looked very weathered. The bar inside needs restocking. We asked for 3 different drinks and they couldn’t make them because they didn’t have the ingredients. Also no blender on site. I’m not too sure we will be back again.

Our stay was excellent! The location is very nice, the hotel pools are nice as well. We will stay at this hotel again.

Super limpio y muy bonito

Room was cleaned everyday and new towels were provided.