Sheraton San Diego Resort

One thing I can’t understand is why hotels don't include parking and resort service fees, maybe to seem cheaper than other hotels at first glance to attract visitors.

Great place! Beautiful location, awesome food, amenities, staff, view, etc. Will definitely stay again.

Rooms were OK. Bathroom drain smell bad. very little counter space on bathroom counter.

Super location and beautiful property

Helpful staff, Beautiful view

Exceptional

Great location and shuttle service to and from the airport.

We quite enjoyed our stay. The only thing is I would have referred the bay tower, but it seems difficult to book.

Nearness to the airport All of a sudden we were ‘upgraded’ but it was actually downgraded

I can give you list of things 1st the view was spectacular. The game area that you can rent was awesome. The pool area and outside seating was so comfortable and amazing. The restaurant food was excellent. Very positive energy from everyone at the front desk.

Loved our stay at Sheraton San Diego! We were originally at the Bay tower which we were very disappointed with. That tower seems to be more outdated and definitely not as “pristine” as the Marina Tower. We mentioned how we would prefer to upgrade and were offered a room at the Marina Tower. The Marina tower is beautiful, updated and has tons of stuff to do right downstairs.

This is a great hotel for young families. I have a baby and a toddler and there was so much for them to do. They had coloring stations, daily popcorn, a pool, a man making balloon animals, daily smores, on site food places, room service, and so much more. If you are looking for a place that will welcome your family look no further. This place is amazing.

Great in person staff. Shops and restaurants were great and the room was clean. Was told I would be able to get in and out of parking with my room key. That was not the case. My husband tried to order champagne to my room as a surprise but he got attitude from staff and was unable to add strawberries because it was past 5pm. He called at 6pm. I didn’t think there was a time restriction on room service.

The newly renovated lobby, restaurants, and rooms in the Marina tower were outstanding. Food very good. We had a beautiful view from our very nice room on the 12th floor. The staff was excellent- from shuttle drivers, to front desk, to receptionist in the bar, bartender, pool attendants, etc. We travel often and were so pleased. The pools were beautiful, sparkling water. The location on Harbor Island was beautiful and many excellent restaurants within walking distance. We’ll be coming back! Be sure to ask for a renovated room with a view.

The staff was amazing

Exceptional

What I didn't enjoy was being charged more than the closing receipt amount (which included the $105 in fees each day), leaving a voicemail, and having no one respond for several days after which I called again. Seems shady to be charged more without a separate folio showing why. I understand being responsible for more charges but not secretly. Turns out they added a $46 a day charge for my 10 year old being "an adult" even though he was added to the room at booking with that age. Bizarre and not relayed as an accident but ultimately recovered.

I had an amazing trip with hotel , the view from my room was breathtaking taking every day ! Would highly recommend staying here

It’s more so about how issues are handled and she could care less.

2nd time staying here , staff is so friendly and welcoming , so much to do on or near the property. I would definitely stay again

The room was clean and spacious with balcony view of the airport and downtown San Diego.

Very good

The property was beautiful and the view of downtown at night was even better. 5 minutes to the airport in the convenient airport shuttle.

Everything was great! Live music, great fodd

The check in with Ms. Harmony was very helpful and she provided excellent customer service.

Superb

Superb

Staff is amazing here. Very nice room in the Marina Tower. Note - the two towers are not right next to each other. My sister was in the tower further away which was a bit of a bummer but they do have someone to shuttle you back and forth. It’s a very minor inconvenience.

Have outlets close by the bed please!

My family and I truly enjoyed our stay.

Overall excellent experience; parking is up there in price but the location and views are amazing!

Nice Marina views, nice restaurants , walkable places, the in house shuttle , breakfast. Was very happy.

When we left the property for tours, the same cheerful staff helped us to our Uber cars in both directions. We were really impressed with the level of personal attention.

Superb

This was such a fun experiance and a amazing place to stay. Loved the different restruants and places to get a drink

This was an amazing place to stay. It helped that they had a shuttle to the local restaurant and over to the airport , perfect! The staff was very friendly and helpful and knowledgeable

Everything was wonderful but the hotel check in staff could have been more friendly and welcoming. I’ve been to holiday inns with better customer service. The check in process itself was fast but the staff made the process feel very unwelcoming which left a bitter feeling.

Resort fee of $44

dirty socks left from previous guest

dirty socks left from previous guest

Resort fee of $44

Absolutely, great place to stay. I’ll be back for my next trip to San Diego

Clean room

We enjoyed all the activities for the kids! As well for the adults! Great location! FYI. A daily resort service fee is charged daily of$44. Also $55 daily parking.

Amenities and convenient location.

I was also told to wait another hour to an hour and a half, but I could not do that because I had to leave again shortly after arriving. This situation was very inconvenient, and I do not think this was acceptable service considering the amount I paid. I would like to request a refund or appropriate compensatio

Exceptional

Great condition and decor N/a

Great condition and decor N/a

Our stay was amazing. We celebrated my wife’s graduation and it was truly unforgettable. Our girls loved the pool and we had the best time. We can’t wait to be back.

Nice, modern-looking hotel. This is a really busy location (near airport) and quite hectic. It's overpriced, in my opinion. The resort fees and parking added on were not necessary. The hotel restaurants were nice as well as the pool. They do have tennis/pickleball courts. The harbor view is really beautiful. Some cons were several of the hotel clerks were rude; however, I had two pleasant clerks, Luke and another person. I can see the clerks are overworked and under appreciated (probably due to rude, demanding guests). Kind of a young, party vibe and not much peace and quiet. I was awoken twice by loud music and yelling at 3AM. The room were small but nice. Upon checking in, the clerk was rude and messed up our rooms, didn't explain about parking, and rudely dismissed me. I came back to fix her mistake and Luke was very nice to help. The hotel did comp me $100 for use in the restaurants. If you'd like to visit San Diego, try a hotel further away from the airport, in a quieter area. I'd even recommend going as far as La Jolla (very beautiful!).

Stay was amazing would book again the future

Room was clean and staff was nice! My only complaint would be that I tried to call they're main line a few times and I didn't get through.

Front desk girl had attitude and I got her at checkout as well. I called for a late check out and I got her again I belt. She told me to come down to the front desk in am and check. I've never had to do that at any hotel. Anyhow called on the am and spoke to a much nicer gentleman and was able to get my late checkout over the phone. Restaurants were ok. They need a fancier option. Rooms and facilities are beautiful. View and location spectacular! Close to Balboa Park and the Zoo.

Great views, pool was amazing and movie night was perfect

This is honestly the nicest hotel ive stayed at. The rooms are modern and the balcony tops it off. Pool was great the service was outstanding

I had a 2 day stay at the bay towers, the amenities were nice but the room was outdated and not the cleanest. The advertisement was definitely for the marina tower. The staff was nice and the views were perfect!

Excelente hotel buen servicio tienen un personal muy amable Y el hotel muy acojedor

Dinner and breakfast were good. Overall stay a 4** only because I was given a room with 2Queen size bed instead of a King size, waited for a shuttle to be transported to another hotel location which I didn’t expect. Worst part was the shower, water didn't drain—enough said! To future customers, double check your reservation and make sure you’re getting what you paid for.

Property was beyond well maintained. New phones, charging stations everywhere. Only negative. Make sure you’re in middle of marina tower and 6th floor at least.

Exceptional

Short of parking

Need more parking for guests Short of parking

New decoration bedroom, great view, nice gym Bedroom was not ready at arrival, long wait and had to complain to get access to the room

The parking area seemed to have reserved spaces that appeared to be prioritized for certain guests, and honestly it made us feel uncomfortable and somewhat overlooked. I have never experienced something like this at any other hotel. When you pay for an ocean-view room with a balcony, you naturally expect to receive what you booked. Overall, the experience was a bit frustrating and disappointing, but unfortunately we didn’t really have another option at that point.

On our last night, my kids were unable to sleep because the guests next door were being excessively loud late into the night. Between the noise, the condition of the hotel, and the unpleasant odor, this was not an enjoyable or relaxing stay. Very disappointed overall.

Room was clean! Service was great. Provided a microwave per request. Parking was available.

The property is a bit worn, but the bayside room view is decent. There aren’t a lot of services, one limited menu for restaurant and room service. No vending machines. The high rating is for the staff. They get why people are there and they check people in and out quickly. They’re nice and efficient. That counts. Shuttle drivers are nice too. The room is ok. You’ve seen it before but while it’s a bit rundown (chargers not working and my alarm clock was broken) it was clean, had fresh fairly new towels and crisp sheets. Not as good as some, but better than most.

The beds at bay tower were not comfortable at all. Got back pain from then

Very clean, lots of helpful people on staff and restaurants in hotel were excellent with good service

Very convenient to everything you can pick up breakfast coffee right downstairs and there are plenty of workspaces in the lobby

Awesome resort!! Just a beautiful venue! Every room is modern and most of them have incredible views. The resort is family oriented but not too kid oriented, I say that with best intentions because kids will have a good time. Great for crowds under 21 and over 35. Two restaurants with three bars. The margarita bar is great, and the brewery bar has a great selection. You can order drinks pool side as well, and there’s another bar right by it. $10/night parking is across the street, otherwise you’ll be paying significantly more for on-site or valet. Drop off and pay a tip a bell hop nicely instead. The staff is extremely pleasant and helpful. I don’t remember if I’ve stayed at a hotel where the staff was this happy, it really adds to the environment. The location is a little out of the way being by the airport but the drive is not bad to either downtown or La Jolla. The good thing about the location being away from downtown is that it does make the Sheraton feel a bit more exclusive. Plus if you get a room that faces the city, the skyline and Coronado bridge at night is quite a treat. I think I’ll be staying there again soon and would recommend to friends in the area that it’s an ideal spot for a stay-cation.

Great place and location. 55$$$$ a night for parking. 10$$$ across the street.

Perfect

Wonderful hotel, super clean and great location close to airport.

Beautiful property. Close to the airport and right on the water. Restaurant was amazing with fantastic drinks. Great place to stay.

Great breakfast and beautiful view!

Room was clean. Staff amazing. Free e bike rental for an hour. Right off the bat beautiful. Nice workout room

Clean room

Of special note is the shuttle. If you are primarily at the property, the shittle will provide transportation to the local restaurants and wedding venues and the airport. It is a wonderful amenity! Love this hotel!

There was no included breakfast and the vents in the room were really dusty and the carpet was really old hotel rooms should not have carpet

Special thanks to guest services staff Michael and Robert during our stay for making everything just right!

Dans la chambre que nous avions, très forte odeur de poussière quand nous sommes arrivés et nous avons dû laisser la baie vitrée ouverte 3/4 heures pendant notre dîner. Un robinet cassé dans la salle de bain. La taille des lits n’étaient pas précisée et pour une superficie de chambre annoncée de 37 m2, nous nous attendions à des lits queen size au minimum = 160 cm de large. Les lits étaient des full size de 140 cm de large à peine. En conclusion les standards de cette ancienne partie de l’hôtel ne sont pas Sheraton et la présentation sur hôtel.com est trompeuse et manque de détails. Merci

At the last minute they changed my property location to the second Sheraton with the pool under construction. As a result there was no pool for my stay. Also I had a problem with an adjacent person staying that was making a lot of noise at night (and sleeping during the day). I complained to staff and asked to move my room for the final night, but even though there were other rooms available they did not move me. When I checked out they said someone would get back to me about that issue but I never heard back.

Pool area was dirty

Beauty hotel, friendly staff, and comfy bed.

The rooms, parking and facilities were excellent. The shuttles were also convenient and staff were friendly.

The shower switch that moves water flow from the shower head to the hand held device did not work. It was corroded probably due to excessive minerals in the water.

Helpful staff

View from our room was awesome, the pool at the marina tower was very nice, our room was ok, needed updates. The restaurants were not very good, with the exception of BrewX in the Marina Tower

Awesome

My room in the Bay Tower was very nice. However, I wss told they have 24 hour golf carts to take you to the marina tower. I tried to get a ride at 510pm and was told they were on break until 540 and that I could use the walkway to get there. Which I did. Then when i tried to get a ride back at 930pm, I was told AGAIN that they were on break and it would be 30-40 minutes to get a ride back to the bay tower. As a female, traveling alone, I didn't feel comfortable making the walk alone in the dark. Therefore, had no other option but to wait.

Yes fiid was excellent lobby is the best seating everywhere room is beautiful clean plus balcony is superb

Excellent food, friendly staff, easy check-in, and beautiful setting.

My family had a great time at the hotel. The staff were courteous and helpful. The hotel was very well maintained and clean. The rooms were renovated (Marina Tower) and our room was in pristine condition. The heated pool was nice and they have complimentary s’mores that you can make at their fire pits on a daily basis. The gym is really nice. It is clean and has free weights, machines and an assortment of cardio machines. The only thing that could be a negative are the food prices being high, but that is to be expected because it is a hotel. Also, the hotel is relatively close to the San Diego Zoo/other attractions, activities and restaurants.

I stayed in a room in the newly renovated Lanai tower. The bed was incredibly comfortable and the upgrades far exceeded my expectations and are much nicer than the non-renovated rooms. Only drawback is that it's at the far end of the property, which is a long haul carrying luggage. Otherwise, loved my stay there.

The staff were great and kind, really helpful. Harmony at the front desk was really a great help and a wonderful representation of the hotel and company

Really bad, dissapointing.

did not use

Nice room, nice view, terrible room service

Coooo

Pay attention to your booking. They tried to give us a basic room at check after we paid $300 more to upgrade to a premium room. Also check your bill at check out. The property was okay. Staff could have been a bit more friendly. Food options were limited on the property. IMO it wasn’t worth the money we spent.

We were given a room in the Bay Tower. It wasn’t bad, just dated. Near the end of our stay we had a pretty large roach in our room. I went to the front desk and let them know and reactions from the hotel staff made it seem like this happens often. They moved our room to the Marina Tower and the difference is insane. If you book here, make sure you don’t get a room in the Bay Tower.

The pools are such a treat! Staff very friendly and helpful.

Banging noise all night long which I finally figured out at 5 in the morning. The little mini fridge was the culprit, every time the compressor kicked on .. Whe I unplugged it problem was solved. Location was good.

Yes

The hotel has balconies for each room BUT don't bother it is so LOUD you cannot even open the door to the balcony. Very disappointing

Had a great weekend stay here. Beautiful views and a great location, so close to the airport. Will be coming back soon.

We stayed in the North Tower and were given a recently renovated room. Unfortunately, I was unable to sleep all night due to a loud banging noise occurring every few minutes. We later realized it seemed to be coming from the air conditioning compressor or related system, which made a very loud banging sound each time before the fan shut off.

Overall amazing

I had just got married and we were a little late coming in and they helped my wife and I in many ways. Friendly atmosphere.

grandson loved the outdoor pool. staff was helpful

Great hotel, very close to the airport.

Beautiful location.

My stay here was amazing the staff was nice and attentive, room was clean with an amazing view. Next time we will stay on the marina side although the bay view was peaceful and beautiful I believe it’s more restaurants to choose from. I definitely plan to stay here again!

The bay tower is absolutely dirty, they don’t tell you that they have 3 different towers. The marina tower is the newly renovated so it’s cleaner which is winning Expedia doesn’t tell you.

Pool was fantastic! Rooms were very clean and big…. Everyone was so friendly and accommodating…. Want to single out Ahmed at the pool…..was so nice and very helpful! Great guy. But everyone was great as well. My son loved the French toast at the restaurant in the bay tower. Overall a fantastic experience!

beautiful property, right at the marina and the Bay with great views

This hotel has a distant satellite building you have to get in your car and drive to that has no amenities, no lobby staff when I checked in, that they charge the same price for. Total scam.

0 customers supervises

Love this hotel! It’s my favorite place to stay when visiting San Diego!

It is a beautiful place to stay, even though I didn't have time to explore everything. I definitely recommend it. 10/10 for me

The restaurants were amazing. Food was delicious and fresh. The pool was spacious and loved the poolside service. Plenty of seating options. The beds were very comfortable. Great airport shuttle. Loved the location. Close to harbor walk.

bartenders at poolside bar were great

Staff wasn't very honest with parking. Room was clean but seems like bed sheets weren't changed. Went under the covers to sleep and had chip crumbs underneath the bedsheets.

Beautiful. Need to come back so we can stay longer.

Excellent venue, near of everything. Highly recommended.

Staff was exceptional. Room was clean and view was perfect! Will book again!

My family and I had a wonderful time at the hotel. Great service wonderful food great hospitality. Staff was amazing and my children had a great time in the pool.

Very clean room, great customer service!! Will repeat soon.

Perfect

A bit expensive the parking rates.

Highly recommended

The staff were professional and excellent. The property was a bit dated hovever clean. It was a sufficient stay of the evening and close to the airport.

This was the worst stay at a hotel ever. The Hotel staff were rude and not inviting or friendly. The fees for everything were ridiculous. $55 a day for parking. Food and drinks way over priced. The restraunt service was so bad. They took 15 mins to take our order and another 15 mins to get pur drinks. Food anotherc15 mins after that. Bar staff were so rude and not friendly. I will never go back to this establishment

A resort that's all about comfort, amenities and family fun should have a microwave. Dining options are far too limited to play this game. We have kids and babies. Get some dang microwaves! Aside from theose gripes, the Sheraton has been a family goto for years. It's always a pleasant, relaxing stay. Nice views out of either side. Especially the Bay Tower which, being further down the peninsula has a direct view of the harbor.

Great place

Tower bottom floor. Couldn’t find elevator to get to bottom floor. Had to ask for help from somebody.. map might of helped. Do wish that shuttle ran more often specially for an early, early flights my flight was boarding at 5:35 and I had to get an Uber to the airport. That would’ve been so much easier for shuttle had ran wish things were a little bit closer to the hotel like some fast food places . I was uuhungry when I got there and didn’t have time to order from the bar. Staff were very nice . Wake up call got me up on time for my 2 o’clock get ready for my flight at 5:35. Wish I could’ve enjoyed the grounds more. Got there so late maybe next time, looks like a very beautiful hotel. Thank you

Friendly

We love this place

Room was nice and clean, pool was open long hours, staff was nice.

Great place to stay

Clean room, helpful staff

Loved it! So clean and hot tub was nice and hot!

loved it great staff

Yes, the property was well run clean and friendly

The property was in a great location and was easy access to the air port and other attraction's in the area we thought that the $30 dollar charge for a breakfast bar was a little excessive for what most give you for free

I didn't like the fact of paying as much as I did and was surprised with an additional $44 +tax per day for activities I never used or intended on using. Also there was no complimentary waters in the rooms. That was a factor for me for medical reasons. Especially when 1 bottle of 16 oz water was over $6 at there on property store. The rooms and property were clean.

Great stay and family friendly

Beautiful place - well maintained, excellent staff. Thank you.

That second building were we stay has a beautiful view but needs renovation asap. Old and doesn’t feel immaculate- elevators old. Floor mat old etc

Lovely

Nothing but positive things to say about the Sheraton San Diego Resort. Definitely plan on returning there!

No, ocean was not visible. They bay was however we were on the 2nd floor which was actually the 1st floor and there was too much for traffic in front of our balcony so we could not enjoy the view and have privacy at the same time. Couldn't just have the blinds open to enjoy the view either. The whole point of booking there was for the view. The deal I thought I was getting turned out to be a bust not to mention the $44 per day resort fee and the $55 per day parking fee - outrageous.

Cool fire pit.

The staff was so helpful!!

It was confusing to get to the proper reception due to address confusion. Once we found it, our host did provide me with a room on the eighth floor, however my view was of the marina and airport instead of the bay. Which is what I thought I paid for. Bed was clean and comfortable, so is the room.

Outdoor pool bar closes to early and no real substitute bar to go to. Food in the restaurants was average, better to eat out. Weird layout for the property. we kinda felt like we were put in a motel they bought near by.

Parking was way too much and our room service was unacceptable

Overall, my stay at the resort was quite pleasant. The views from the room were absolutely stunning, and the staff was incredibly friendly and helpful. However, I was a bit disappointed when I went down to get some food, as it was unfortunately burnt. Despite this one issue, I still had a good experience.

To make matters worse, the shampoo and soap bottles were empty, the washroom floor remained dirty, and the bedroom was never properly cleaned throughout the entire stay. This level of service is unacceptable. I would give zero stars if that were an option.

Check in was quick and and pleasant. Room was clean - bed was comfortable.

The Sheraton gave a completely misleading impression. I booked a bay-view room, but they put me on the 4th floor with a 65-foot balcony blocking the entire view. When I asked to switch, they claimed they were full. Room service was a disaster—I ordered twice, and both times, after waiting forever, I had to go pick it up myself despite being charged a $5 delivery fee. And don't even get me started on the pool service; getting a simple bottle of water was a total nightmare.

Adrian at check in was awesome and helpful

There was no coffee maker in the room which i thought was a bit odd these days. Having to leave the room, go downstairs, wait in line foe a coffee is a bit ridiculous. Most everything else was fine.

Overall, our family of 4’s stay was pleasant. The only thing was there was what I believe to be sewage gas backup coming out of the shower drain (room 440). Had the same experience at the Sheraton Toronto Airport, something about these older Sheraton hotels…

Very disappointed

Very nice upgraded rooms. A bit small but nice, modern and clean

Charge me for parking twice and no help over the phone

Great

The property is nice, staff nice.

Nice views

I arrived at about 12:30am bc of a flight delay and proceeded to wait in line at reception for an HOUR. It was such a hot mess. The rooms were messed up, some of the people didn’t even have rooms. At the end of it I was in their whole other tower that was like a 15 minute walk. There were three other people running around there and a HUGE LINE at reception and ONE PERSON checking people in. Now you can see that you have a line out the door and you can see it’s taking this woman like 20 minutes plus per customer to check people in bc of whatever issues they were having—it’s literally midnight. Standing in a line at reception for an hour-no exaggeration—is really the worst customer experience. Why don’t you put one or two other people to help? Oh and then I asked for a late checkout and she wouldn’t give me more than a hour from 11 to 12. Don’t you think if you made someone lose sleep bc of your failure to run the place properly you would give them an extra hour later at checkout. The hotel is fine but the experience was so bad I would not give this a good rating. Do not recommend.

good

The hotel was great unfortunately the pool cabana was closed the entire time every time I ask the staff when it will be opened I got truck shoulders and no real response. It didn’t seem like anybody knew what was going on. Also, upon the arrival to the hotel, I wasn’t even welcomed when I said hi I’m checking in. It was responded by ID.

Nice hotel with great location

Great service! Very accommodating! We were upgraded to the marina tower. Very nice. It was kind of busy but still staff was accommodating. They gave us a 40 credit for a friends bday. We were looking forward to drinks by the pool but the pool bar was closed. The family pool was crowded. The adult pool was ok. They could do something about the vibe. Idk maybe have music playing. A lot of the seating was “reserved” hard to find a place to sit.

Clean room. Hallways need some work, kind of run down.

Great

The gym is top notch with a smith press, squat rack, free weights, yoga, and a lot of cardio machines. The staff are excellent. Rooms updated. Breakfast buffet is rather sparse and not worth it, go a la carte if you must eat there. Views, locations, pools, gym, store, and restaurants are all great. I will come back again!

Did not get room that we reserved or the marina view we initially were hoping for with original room we booked instead we were given a double bed room facing parking lot and told they oversold rooms and even though we had a reservation that was all they currently had available

I was uninformed that I was in the Bay tower versus the newer building. That would’ve been nice to know because I was dropped off at the new building and had to get myself driven over to the other building with my luggage. The pool wasn’t open to the maintenance at the bay Tower building that I stayed at also not providing at least a black cup of coffee in the morning complementary was a little discerning.

No breakfast included ! Expensive resort fee and parking fee added on ! Our room had dirty and dusty night tables - we assumed other areas were not clean after that so we did not enjoy being there - less money to stay in the non renovated rooms but not worth it !

We asked before our stay for a baby crib. When we arrived it was not there and had to scramble to get it.

Room is good and clean. Front desk lady was little unprofessional. She was trying to avoid the room cleaning by telling me the housekeeper will come at 5AM. Been traveling all around the world and no one is that unprofessional.

Beautiful resort! Clean, well decorated and sights are stunning - will stay again!

Great location. Outstanding view.

All of the above

Clean room, great staff (Harmony) I believe is her name, & beautiful property!

Rooms are amazing, great place to stay. Hotel staff are great, breakfast toooo. Would stay here again.

Loved the view from our room, very clean, staff was very friendly, room service was on point and kids activities planned by staff.

Super nice

yes

V nice place

Nice place

Yes great experience

It was all great!!!

room was great and Harmony was wonderful

Both Harmony and Sarabia deserve the highest recognition and could truly benefit from promotions for their outstanding dedication and service. They are a shining example of the exceptional customer care that Sheraton Hotel is known for. Thank you again for making our visit so memorable!

Good

Roll in showers need the soap and shampoo moved closer to the bench.

We were supposed to stay at the Bay Tower, but all the instructions sent us to the Marina Tower instead. We spent about 20 minutes trying to find parking there, only to be told we actually needed to go to the Bay Tower. It was our first time staying here, so we had no idea there were two different buildings. But the good thing is the receptionist gave us free parking for the trouble.

This hotel was amazing! We only stayed for one night because we needed something in close proximity to the airport but I would definitely recommend staying longer. Friendly staff, beautiful view, and they provided a safe, clean and inviting atmosphere.

Great room and everyone very helpful.

Awesome!! Clean and the view was beautiful

Your parking sucks 55 a night and we have to pay an additional 10. To park across the street

The bay tower is not close to the main part of the hotel where are the main meetings rooms and exposition area. I would say about 5-10 minutes walks.

Ever again ,I pay $400 for one night plus $55 of parking every time you come out and come in .

Clean room and comfortable bed

Room was great. Staff was excellent.

room smelled and staffs were not friendly

Room was spotless, the view was breathtaking and the staff was accommodating

Staff and overall service was excellent

Good

Great room. Very clean.

Room had plumbing issues and lots of banging noise thru vents. Asked for new quiet room and was put next to the ice machine !!

Awesome place they accommodated early check in and late check out, great location

Great

Love this hotel will always stay here when I come to San Diego

parking was really expensive $50

Beautiful views, outstanding location, clean room, and comfy beds

Amazing views, outstanding location, clean room, and comfy beds

clean rooms

The room was perfect with the perfect view!! The staff is really helpful and we would definitely be going back

We were charged $55 dollars a day to park. This was an expense that was snuck in after we checked out. Would never stay here again. Beware of hidden charges

I really enjoy staying here when in San Diego. What a relaxing place. I'm afforded the opportunity to contemplate and reflect when I'm here.. it's very rewarding and the accomodations are well above par.

Amazing room, beautiful view of pool, harbor, and palm trees. Wonderful, helpful, welcoming staff members. Great first trip to the resort after delivering my baby.

Room was great but the 30% up charge for delivery of food to the room was crazy. Next time ill fi s somewhere closer to more food options but for somewhere for me to sleep the hotel was great.

Clean room pool looked nice was to cold to swim for me I liked the closeness to airport and shuttle to airport perfect for myself

Spacious clean room with courteous staff

There were items on the floor, not fully clean. Also, I wouldn't get ahold of the front desk, i had to go down to the lobby. Yhe room smelled highly of perfume like it wasn't cleaned well. I was also told the resort deposit was $200, but was charged 300.

Outstanding service we loved it and will go back again.

I stayed in one of the newly-remodeled rooms overlooking the pool/bay in the Marina Tower. Really lovely and the room was exceptionally well-appointed. Great view! The staff was also accomodating with arranging a day-rate for use of the room since I wasn't flying out until the evening. Would absolutely stay here again.

I love that place !!! I will definitely come back again.

Wow! I am so happy we got to stay here. Everything about this place was luxury- while still keeping it at a good budget. The bike rentals were super fun and the staff was AMAZING! Great place to stay! :)

The room was spotless the amenities were amazing

I love staying at this hotel every time I go to San Diego they always make me feel like a VIP and my rooms is always ready on time when I get in. I like that they added the brewery x to the lobby I didn’t even have to leave to go grab dinner.

Very nice room

Why did you take an extra from my credit card? You did absolutely nothing for me and I didn’t use any facilities……..not impressed!

Liked everything except Breakfast staff on Monday who billed us when should have gotten free breakfast

The room clean, the area safe and the staff friendly

It was an excellent stay in Sheraton. The room was so clean and the staff is great

The hotel was beautiful and the room was incredibly spacious. We booked one night for an early flight out of SD airport. Shuttle service was convenient and fast. Staff waa friendly and courteous. Rooms were quiet- would considering staying longer.

Beautiful rooms with great views and friendly staff.

The room was beautiful

The hotel was okay (not awesome), but its the series of service lapses that's just below expectations. The restaurant's food was pricey but very low quality. When we parked, there were a series of issues with in and out privileges and I was promised a 50 dollar credit but upon checking out I realized they never credited it to the account either. Location was good, near the airport and dtsd, but still far enough to be peaceful enough.

The Bayside Tower is run down in comparison to the Marina Tower, not as clean and when booking there was no mention that the pool on the Bayside Tower was closed. Seemed more like a stop for the Marines and Navy

Staff was amazing and ready to assist. Perfect New Years holiday.

The room was outstanding and the view was incredible. The parking could have been better.

From the moment we check in the staff was always courteous and attentive to all of our needs. We were even given a wonderful surprise from the Hotel delivered to our suite, a bottle of champagne and desert.

very clean room

Bunch of cowboys. Charged us $500 on check out, even though the receptionist confirmed that our balance is $0.

Spotless

We have stayed here before and it’s always amazing

The room was clean

The brewery restaurant on property is horrible as far as food goes. Pick something up on the way back to the hotel and avoid that place at all costs. 1/5 for that. Legit, everything else was amazing. The service, the staff, the grounds. Everything.

Paid for Marina premium room but instead given a Bay room without any explanation.

Considering everything, you should know that you will also be charged $40 per day for a service that was not provided in sufficient quantity or of adequate quality 😞

Did not use the pool area.

The entire hotel was clean and smelled amazing the staff was friendly the food in the restaurants over priced.

Just horrible

Nicer staff.

Service the room ambience everything was great!

Very welcoming environment

The pool and hot tub at the marina tower was nice - it was closed at bay tower where we stayed. The shuttle service was excellent. The front desk staff were fine.

The resort is located along the marina! Beautiful view! The resort provides free airport shuttle, which was a plus! The hot tub was amazing! I had an amazing time!

Nice place. Little too expensive

Did not use either

Confusion about what ‘tower’ we’d reserved.

Vary clean room friendly staff the airport shuttle was very nice and the property was well kept plan on staying here again in 2 weeks

Bernard was very helpful and made my wife & my vacation extra memorable!

Beautiful resort

Nice room and great view

I had trash in my ice bucket when I went to use it. Every time I took a shower water got on the floor because shower curtains were not long enough. And had to stare at dirty dishes that were outside the janitors closet that was across from my room.

Yes very clean n the staff was excellent

Complained twice. Finally spoke to front end manager MYRON he took care of us! Man deserves a raise!

Great

VERY NICE

The room, views and staff. The Christmas brunch was nice but I wish there were more breakfast options.

This is SUCH a beautiful hotel. We had a great night there before we flew out to Hawaii. This is the place to stay if you’re traveling because it’s right across the street from the airport. They have a free shuttle that takes you there which is so convenient.

Rooms were in good condition, but the service was poor

Winderful staff and great rooms

I felt the room was like lipstick on a pigl. Thren the non disclosed $55 for overnight parking and the manager claimed they have nmo control over it, said he credited the resort fee, but it was still on my bill to. Marriott you have work to do on this property I will never recommend it to my guests

Customer service could have been better. We were forced to use hand washes since we didn't have body washes in room even after requesting couple times.

Bey nice room, lots of amenities, awesome staff, very clean.

Everything was Excellent besides it being really noisy in the hallway of my room

Sheraton San Diego Resort Changes me extra money $96.38.

The room was clean, the staff was great. We left for the day and forgot to remove the "privacy" sign. We didn't get clean towels and our dirty ones were on the floor. It was totally our fault that we didn't get clean towels. I requested some and they were very understanding and very prompt at getting us clean towels. I would definitely stay here again.

Overcharged $1,700. Food repeatedly mixed up or forgotten and nothing was done about it. Parking is $55 a day for guests.

The hospitality stands out

Yes

Yes all exelent

Very good!

“Newly renovated” didn’t seem to apply to the room I had - rust in shower and a freeze for refrigerator. Staff at front desk seems abrupt and not really helpful. Maids seem to have lost our toothbrushes, which were subsequently begrudgingly replaced with 2 generic ones.

Everything was great!

The location by the airport was extremely convenient. It was not at all like most airport hotels. It really was a resort. The hotel and the room was spotless. The staff were very pleasant. The pool was clean and beautiful. Very nice chaise lounges. There was a little cart to take you between towers. The landscaping was quite beautiful

Room was not cleaned when requested. No toilet paper. We weren’t given any water. Need new room attendants.

The check-in staff was unfriendly. Apparently there was a Security System inspection was in progress in the Bay Tower. So we could only get s room in the first floor (?). So we were given a room in another tower, Marina Tower where the room size is much smaller.

Staff very friendly and responsive - especially the housekeepers. Elevators quick and always at the ready.

We truly enjoyed our stay.

Staff were very nice, check in check out were smooth

I wasnt expecting to pay anothe $45 for a resort fee. Also we didnt even get the free breakfast.

Quite. It was good time. Thank you.

Room was clean!

Harmony at the front desk was wonderful!

Book a room with bay side view but none available when check in, no parking even we have to pay $55 for parking, need to park across the street and it was raining. No free breakfast.

Nice room nice view

The staff was very friendly all throughout the resort. They checked us in at 1:30PM & upgraded our room which was a nice surprise. The s'mores after dinner at the firepits was a nice conclusion to our evening.

Great room. Very clean

Front desk and Shoreline Restaurant staff were pleasant and made our stay very stress-free and relaxing!

The stay and staff were wonderful and very helpful..

Michelle at the front desk. Always welcoming and ready to assist. Whenever we needed something she made it happen right away. Very knowledgeable about the attractions in the city and the activities at the hotel. She definetly made a difference !

Clean room, shuttle service was good from airport and front desk was very nice

Staff has not been able to handle the volume all day. Rooms not ready on time . Right hand knows not what the left hand is doing. When we got a room we found a very expensive bicycle in our room . Odd….We rang guest services and no one picked

One of the best hotels in San Diego. Centrally located, amazing staff, beautiful rooms, and breath taking views, a must stay!

I wouldn’t recommend it’s a security deposit of 300 every night not worth it! I didn’t use any oof the amenities

Conveniently located to airport and town.

Definitely the best hotel I’ve stayed at in San Diego. Nice walk around the marina in the mornings. Coffee was pretty good. No complaints. It’s also walkable from the airport.

Everything was great!!

Nice refurbished room.

Checkin was great and the room had a great view of the boat parade. Room itself was nice but the beds mattresses were a little mushy. We will definitely stay here again.

Mistakes can happen, but the complete lack of communication is unacceptable for a hotel of this brand and price point. Guests should not have to chase a major hotel chain for basic billing transparency. Until this issue is acknowledged and resolved, I cannot recommend staying here. Poor post-stay customer service undermines what would otherwise have been a reasonable stay.

the room next to me has more than 20 people inside and they spend all night drinking and making loads noise. they turned a suit room into party room and the hotel management was okay with that.

We did not have a coffee maker in our room. We called and requested one. It was brought to our room fifteen minutes later. Once we figured out which outlet worked, we had coffee and tea on our balcony. Super! Perhaps you might check the electrical in room 554?

Most everything was good, however we would have liked to enjoy the jacuzzi at the Bay Tower, but it was under construction so we had to take the shuttle to the main hotel to use their jacuzzi. Also the pillows on the bed are too soft, they have no support, it would have been nice to have a more firm-support pillow.

Upon check-in the guest services was welcoming and knowledgeable. The room was clean and smelled good, meets and exceeded expectations.

This hotel, from the check in to the room details, has surpassed my expectations! The staff make me feel so valued and appreciated and the room is clean, spacious & well appointed. I may never stay at any other hotel again of all the Sheratons are as nice as this

Great stay! Staff was very attentive, the room was spotless and we enjoyed our night there!

Didn't have breakfast nor did I visit the surrounding area but definitely would stay here again

The hotel has seen better days. The North Tower is in need of a complete renovation. The carpet was frayed and the room had a strange odor, emanating from the closet. The hall carpet was never vacuumed during our four day stay. The "resort fee" is ridiculous. $36 for the use of a pool -- standard in most hotels -- and an outdoor fire pit. Really? Parking at $56 per night is ridiculous. (There is a public lot across the street, with $10 per day parking, weekdays.) All in all, it was overpriced and seriously underwhelming. I'd stayed before and it was lovely. Not now.

Room was clean, hotel is well cared for, staff was friendly and helpful.

Great hotel! Enjoyed our rooms and the staff was very accommodating to our party with two small children.

I sent my son there and paid for the room on my credit card. They refused to charge the $200 deposit to the credit card and made him pay for it with his debit card kind of crazy when they had my credit card to pay for the room little disappointed.

The hotel was clean, festive and helpful. Very accommodating. I will definitely come back.

Maintenance.

Yes , nicest hotel I have ever seen

I have stayed at this location before and didn’t have a problem with the room. However, both stays i had issues getting in and out of the parking area with my room key. Very frustrated.

Breathtaking view of San Diego bay

Nice property

Close to the airport. Very nice hotel. Easy uber to the city.

Clean room

Very nice room.

Shuttle was easy to find

Clean room great staff and amenities

We checked in at main location, where we booked a bay view room. Got there, girl said they had no availability but they had a another location close by that could accommodate. Provided room card with no other directions. Took a while to find the other location. Got there and realized she didn’t provide a room number. Waited in line again. Got a room, went to room only to have a marina view and no working tv. Went downstairs again, were told they would send someone up. No one showed. Next day, received a call at 11am saying they needed a card on file and for me to stop by. Went back to our room with bags full of things only to get locked out. Had to go back downstairs. Never had this many issues in one stay.

Expensive parking

The hotel overall was very nice, and the staff were courteous. The only issue we encountered was that the overhead shower head didn’t work. Although there was a detachable shower head, it wasn’t long enough and sat a bit low. We really enjoyed the hotels views, restaurant and bar the food and drinks were great. The location is convenient just a short distance from the Gaslamp district. Despite the minor issue, I would definitely stay here again.

Balcony, good

Good for a short weekend stay

The room and bathroom was clean but the white sheets had stains on them on the top potion of the bedding where it meets your face. That was pretty nasty. The fridge was also dirty. The stay was nice and the room was nice just the showers being stained and appearing dirty is a major issue.

The room wasn’t what I was expecting for the price I had to pay plus the 50 dólar parking

We went out to a fancy dinner at island prime down the road and had leftovers to bring with us, we put it in the fridge last night and upon checkout this morning we went to grab our expensive left overs to find the fridge was inoperable all night and our food was wasted. We are very upset. Also no water in room, water pressure was also poor. We are very dissatisfied and disappointed in this very nice hotel.

Easy shuttle. Great location and clean and comfortable room.

Great view.

The view of downtown from our room was nice.

Everything good, clean friendly staff, nice area

I am giving this stay a four-star rating because I have stayed here many times and really like the hotel and the staff but my experience on Friday November 28th was a bit subpar to be honest. I booked 5 rooms at the hotel for Nov 28th (4 via the Bonvoy app) and contacted the hotel about my retirement flight (as a Southwest Airlines Captain) and the fact that I'd booked those rooms for friends and family. When we arrived at the airport, I tried calling and texting the hotel numerous times (and also messaged via the Bonvoy app) to coordinate transportation for our party of 11. I never received ANY reply to any of my messages or texts. We ended up ordering 2 Ubers to get there (an unnecessary expense). The stay itself was nice, as always, and the breakfast staff excellent. However, I have still only received 2 stay credits (should have been 4) and have received no reply to my message sent to the hotel about the missing stay credits.

I had paid for the water view on the Marina tower and when I went to check in to the hotel, they had given us a room on the first-floor w no water view. After explaining to the front desk that they are giving us a room that is not what we paid for, they stated that there was nothing they can do, and we can pay extra for an upgrade. On my itinerary, it showed what we paid for, and it is more expensive than the room they were giving us. The staff was very rude and not accommodating at all. I do not understand how we can pay and book for a room far in advanced and they think it is okay to give us a way different room. It is one thing that if the prices are similar, but they are not as the ocean view is always more expensive. I filed a dispute w my card company and recommend anyone who sees this to book somewhere else. You think being a Sheraton, they would have better service, but I guess not. Would not recommend as the room itself was not worth the price. Better off paying for a Hilton or other as they at least try and make things right.

Ÿÿyyyyyyyyyyyyyy

Pillows sucked

Great stay!

Room was spotless very clean and nice hotel

Room and hotel was very nice, the parking was outrageous at $55 per day, better option was to park across street for $10 per parking, have to pay for each time you leave. We only left twice so much better option. The resort fee + parking (on site) was $100 which is excessive.

I couldn't figure out how to check out on the tv, so just went to the front desk...I didn't see a key drop either.

Cons: curtains broken, coffee maker broken, shower drain clogged. I asked for water and was told it would be delivered because they were busy (no big deal), waited 2 hours - no water. I’d stay again, because the rooms were clean and comfy and the location is convenient.

Staff was all super friendly!

Great service, nice and comfy rooms and amenities. Very close to the airport and I will definitely stay there again

The view didn’t match the reservation’s view.

Checkin staff: Bernard was amazing...Listened and provided excellent hospitality. Appreciated Harmony too.

Nice place

The pool and hut tub were great and the location was nice. Lots of dining options. However, they would not clean my room for a 5 day, 4 night stay. We had to take out our own trash, and wash the same cups in the sink with no soap repeatedly. By the 4th day we desparately needed some clean sheets and towels. The front desk promised to send someone to clean up for us and restock. We left for a few hours and came back to find only a brown back with sheets, towels, and a roll of toilet paper. We had to make the beds, bring towels to the housekeeping door, and empty the trash for them. Not my idea of fun on vacation.

Very courteous staff. Beautiful hotel.

Driver was polite and efficient

The woman who check me in was very kind and helpful

We enjoyed the pool for an evening swim, hot tub was great!

Shuttle excellent, didn’t use pool.

Food was very good Shuttle was very convenient

Good except restaurant on site

The room was spotless. I loved the location and it was safe and beautiful for walking my dog even at night. Living in SD & Harbor Island is a wonderful place to be . I do think the fee of $150 for a pet should be refunded if the guest has not ruined anything or at least 1/2. Don't tell me that sanitizing because of a dog or other animal staying in the room costs the hotel $150. I doubt you do anything more and cleaning materials are less than $20 including labor and at the most we are talking $60-$70 of expense. Highway robbery....

Staff excellent but I stayed 3 days, 2 rooms facing a cement concrete wall. Advertisement was misleading. You get to pay for a hotel in the harbor. Basically few steps from the water but they assign you to worst ever room. No view at all. Just a concrete ceiling and a wall blocking the street view. Not water view like advertised.

Ideal location. The newly renovated Marina Tower was spectacular. The dining experience at Rumorosa and BreweryX was amazing!

Limpio . Lo único fue que nunca hicieron el aseo y no tenía jabón , shampoo y enjuague en la regadera estaban vacíos .

staff

Beautiful property and so clean. Everyone was so friendly and helpful

The room was clean and spacious. The staff was knowledgeable and helpful.

Room was great. Bed very comfy. Staff were pleasant and accommodating

Excellent…. People were available. Room was extremely comfortable. Pools and hot tub were perfect!

Airport shuttle was fabulous!

The first room i checked in to was dirty. Customer service was good though they were able to get me a clean room right away

This was a great stay for a small vacation.

Best time!!!!

Very nice

Had the worst stay

Clean. Bed was comfy. Check great

Best , friendly, fast services staff, Lovely hotel, nice view,

Everything was very nice. Enjoyed the restaurant!

Clean Room, Grewt View and Location

Location

Heat didn’t work properly in my room so it was cold all night. Couldn’t reach guest services on the phone at all. Ordered a bottled water with my dinner but they didn’t provide a bottle opener. I ended up reaching someone from room services on the phone and they said they would bring me one and never did.

We loved our stay here!

I don’t know where to start. From the shuttle in to the shuttle out, everything was perfect!

The hotel are very good at their jobs but unfortunately do not speak a lot of English. We requested our room cleaned twice but because of the language barrier they did not understand, even after contacting guest services. I would recommend this hotel to anyone but be sure to stay on top of staff requests.

This is a beautiful property with incredible views. The various pools looked well maintained. The airport shuttle was efficient. Hotel staff were very nice and polite. This is a full-service hotel.

Great

Beautifully renovated hotel with sweeping views of the harbor. Clean modern rooms and wonderful customer service!

Nice place to stay

Xx

Excellent

Was booked for a premium room in marina tower but had to stay in not as nice part of hotel and was not given any comps.

Easy punctual airport shuttle even for our early morning flight. Great location, amenities. Pool areas are very nice and dinning is excellent.

Great location!!!

Extremely clean and loved the airport shuttle!

Sent us to wrong tower. Did not do housekeeping even though we asked for it. Staff hung up in middle of conversation

Additionally, check in is 4 pm, at 3 pm i attempted to do an early check in if avalaible, they let me know theyd text me when my room was ready. At 5 pm i had to go ask them if my room was ready yet which it was, they forgot to text me. The rooms are not very noise proof, you hear planes all night. The elevator situation to get between levels is very confusing and if your needing to bring a stroller around there isnt any ramps anywhere its all stairs. We were one of several guests who were lost trying to get between floors and locations, we kept ruining into each other during our attempted travels lol. Then the firepits were not avaliable at night, it was booked for a private event which was a bummer because we were looking forward to using that amenity.

It was the our second time staying here. The room that we stayed it was clean and comfortable.

Pool area was nice and convenient. Staff were friendly.

Great location for the airport, beautiful views of the marina & bay. How many hotels can say that.

Our room was clean for the most part but the bathroom shower wasn’t cleaned well when we first got there which was gross. The carpet wasn’t vacuumed well either. Things also started to break and never got fixed like the shower bottles on the wall. And we ran out of conditioner a couple days after we got there and it was never refilled for the remainder of our stay even after we asked. I asked for our bedding to be changed daily and I don’t think it was either because I noticed the same stain a few times. It wasn’t a bad stay but wasn’t worth the price. Staff was nice. They had popcorn served in the lobby which was a nice touch. The hotel itself was pretty and the fireplaces all around, including being on the harbor. Good restaurants to eat at onsite. Plenty of places nearby as well.

Your staff was always there to assist us. We had a wonderful time.

The views of the water was amazing. Easy access to the dog area. The food at the restaurants was amazing

only one night so no pool use or airport shuttle

We were in the newer tower. Clean room. Beautiful view.

Convenient to everything

Great

I’ve been to this so many times for business. I find that when they’re super busy the rooms aren’t as clean housekeeping must be overwhelmed. Perhaps more staff is needed.

horrible staff! service sucks!!!

Love it here. We try to stay here every time we’re in SD

The hotel is beautiful and conveniently close to the airport. The views are amazing

Did use

Dissatisfaction in some of the essentials The hotel handled it well after they were made aware

Beautiful and friendly

Location has plenty of amenities that go along with the beautiful warer views. Close to all the downtown activities and restaurants. Convenient shuttle gets you to the airport in minutes. We'll definately plan on staying here again on our next visit.

This place has tower rooms like a hotel, but it also has trash rooms like a motel. Good luck! The motel was garbage - with spiders, a mile walk from the lobby, and a nasty parking lot right outside your front door. Sure, they had fresh lipstick on this pig, but you could tell they just flipped this trashy motel to gain some more rooms. Make sure you don’t get stuck in that “tower”!

Amazing

Horrible !! Human feces on the toilet made a switch rooms and gave us a room where the AC didn’t work and the property has pictures of it

I would have liked more dining options and a buffet breakfast.

Slow service at check in, check out and at restaurant. Staff not friendly. Issue with door key was not fixed and had to wait in line and beg for someone to open our room door every time we needed access.

The receptionist that checked us in that day was

Excellent

Fabulous people and stsff

Beautiful property and location

Ok

Really nice

Excellent place!!

Had a comfortable stay

Great hotel

Airport shuttle was prompt and very friendly. The restaurant food was delicious! Enjoyed our stay…little disappointed with our view,thought I reserved a room with the water & boats but our view was the parking lot.

I was given a room where had urine on the toilet, dirty towels on the floor, bed was not made. The adjacent room was open where that guest was using two rooms

We stayed for our anniversary and the hotel surprised us with a bottle of champagne and chocolate covered strawberries. Room was amazing . Staff amazing . Can’t wait to stay again

They switched our room before arriving and called it an upgrade but it didn’t feel like it since the room is smaller than what we paid for. The carpet was wet between the beds and had to keep putting a towel on the floor to dry it. The front desk staff was unfriendly, hard to get an hold of someone after on the phone or text message and the front desk didn’t provide us any maps, or any information about our stay. Overall okay hotel but I wouldn’t come back due to how much negativity we felt as we arrive.

The property was well maintained and the customer service at the front desk was a good experience. They were able to accomodate me and my family members.

Clean rooms quick check in

M

Excellent service in the front desk from Hamilton. Help me to get a great room.

Location is convenient for many attractions in the surrounding areas. Hotel has nice amenities on site. The hotel has a few options for eateries and they are convenient. Had breakfast at the in house Rumorosa. It felt understaffed so it took a while to get our breakfast but it was good. Not a fan of the $50 overnight parking for guests but I guess that is a sign of the times.

I was in San Diego to watch a student graduate from the marine boot camp. Loved the hotel and everyone was extremely friendly. Wonderful location for everything!!!

I stayed at the Sher

Very nice place.

…

The staff make everything so easy. 😊

Everything was beautiful, the room, the view and the food.

Horrible experience after getting in from a delayed flight. The front desk person at the main building was super helpful, but long story short, the room we were given was a 2 queen bedroom for 4. The room had no AC, no cold water, and the fridge was out. My husband needs the fridge to store his insulin. We were initially offered an upgrade, but really wanted 2 beds to sleep well. Once we called about the issues, the mechanic came up and confirmed we'd have to move rooms. We were now speaking with a difference rep in a different building and the upgrade was all of a sudden no longer available. I called back over to the main building and they said they could offer the upgrade and guaranteed there was a king bed and a sofa bed, so we accepted. It was already almost 3am, so no bellhops or anyone to help. The keys provided would not work so we would have to repeatedly keep going back downstairs to get new ones. We finally get into the "suite" there is no sofa bed. All the extra space was nice, but 2 people still had to sleep on the floor, and the living area's AC was also busted, so we all crammed into the master. All the "suite" no luxe. At least the fridge and cold water worked. We only stayed here due to proximity to the aiport and convenience, but it turned out to be a huge inconvenience. Do not recommend, and will not be back.

I checked in normal. The desk clerk observed i had a limp and asked what happed. I told him i just had stem cell injections in my knees and back. He wished me a speedy recovery and proceeded to upgrade me so i didn't have to walk so far. Which was very helpful, as i was originally in a different tower several blocks over.

Good hotel

Great staff, nice room excellent bartender (Pablo or Paco, can’t remember) pool was great and the location doesn’t get any better. Born and raised in San Diego but the Sheraton sure made it feel like a vacation. Thank you. Parking was really expensive, I’ll be street parking in the future

Clean spaces

Clean room, exceptional staff!

I saw great reviews of the newly remodeled tower. Everything was perfect up until we walked into the room, laid in the bed and there was a BUG (im not sure if it was a bed bug) but I was no longer comfortable sleeping in the bed. The staff was amazing and friendly though

The resort was a 10/10 but the only downfall is paying $50 a night for parking which makes no sense since but over all it was amazing and the views were incredible

Family-friendly, easy to parking, clean and great options for dinner

The room was very clean and comfortable. Check-in was smooth, and the staff was friendly. Great location and overall a pleasant stay. Would recommend.

They overbooked my room so when I got there they sent me to another hotel tower. I had paid for a room with a view of the water and the next morning realized I was looking at a parking lot! Took two days to get in a room that I had paid for. They told me no information about the hotel. It wasn't until the last day I even found out they had an adult pool!

Great location!

Excellent place - recommend highly

Close to area attractions and plenty of dining options to drive a small distance to.

I loved the restaurant options and and staff as well as the shuttle to and from the airport.

Your front desk staff was baffled as to where my room was for my stay on Aug 30th, (Marina Tower ? or Bay Tower?) and sent me with our baggage to the Bay Tower (from my original check-in at the Marina Tower) where I then received by room key (#864) that was for the Marina Tower. This created totally unnecessary loading and unloading, parking etc. Lack of training on staff? or, unmanageable workload?

All I can say is that this hotel had so much conveniences it sounds lovely area. Everyone was over beyond nice and helpful. I definitely would stay again.

The best part of the room was the views of the water and the friendly staff.

The house keeping was terrible and they didn’t clean the room. We also think they folded the used towels for us to use again. The hotel didn’t meet the 4 star expectations at all

Property was very nice would definitely be back

The hotel was beautiful and sits right on the water with views of the bay or the marina. Directly next to the airport, but no airport noise! But the staff was top notch. Bianca, at check-in, was outstanding at accommodating us and making our anniversary celebration special. Layla at the concierge was also awesome helping with dinner reservations (outstanding restaurant) and a Sip and Sail excursion. I forgot our waiter's name at Rumarosa (black headed and super personality) from the night we checked in late. I can't say enough great things about our stay. We typically choose boutique hotels over chains, but we couldn't have been happier with this hotel!

Everything was perfect!

Clean room. Although i booked on the expedia app for my stay for the first time and booked a room with a balcony view of the ocean. When we got to the room our view was the gate of the tennis courts and was very disappointed. The front desk said they’re was nothing they could do because expedia puts the wrong pictures for the rooms so although we booked the room and paid extra for a balcony view of the ocean we had to stick with the view of the tennis courts gate because they were booked up.

Sonia at the front desk was awesome

Great property

Had a wonderful interaction at check in, there was a mix up for my brothers reservation and although they were fully booked, the gentleman went above and beyond and found him a room from their maintenance inventory, got it ready and it was a wonderful experience overall- he really cared!

Excellent

Everything was great upon check-in. I was talking to the young man at the front desk telling him that a friend of mine was coming to visit me for about a half hour and the only place she could park was in the parking lot, which was $20 an hour. He said don’t tell anybody but I’ll give you a pass key so she can go in. Ultimately I ended up getting charged $35 for that. Had I known that that’s what his intentions were. I would’ve never taken the card and I would’ve had her park across the street. I don’t really want to list his name because I don’t wanna get him in trouble.

Absolutely one of my top 3 stays in San Diego now especially being right by the marina. Beautiful views especially this time around in summer. A variety of activities to join around the resort. The pools for any crowd being they have an adult pool more relaxed and layed back. Then they have the other pool for the families with cabanas to reserve for your family. Very nice area right by the airport. Only thing I would say needs a little more work would be the A/C especially for hot days such as this past weekend we struggled keeping our room fresh and cold. We did keep the balcony door closed at all times but the circulation of the air just was not fast enough for my liking.

I am a frequent traveler. I must say, this was the worse experience ever! I spent most of my time at the front desk disputing additional charges applied to my card, without my consent. I had to go from a Sr. Operational Mngr down to a front Office Mngr before the problem was resolved. Between 2 rooms, we were given $175 room credit, which we were initially unable to use because they wanted us to put the cards back on file that they took an additional $200 from, without consent .The issue was deemed a glitch in the system, which was totally NOT TRUE. This was intentional because it was a debit card, instead of a cc. Beware of an additional $50 per day charge to park your car/rental. Make sure you have a credit card for resort fees, parking, etc, so the system doesn’t glitch and you’re charged an additional $200. Communication between staff and customer was horrible. No one was on the same page. We were told $30 per day for parking, then $50, then $55. Staff needs more training, customer service etiquette and transparency. Although I was specifically told by the Sr. Operational Mngr to ask for him if there were any other problems. When I had to return to the front desk the very next day, he was there, but told the front desk staff to inform me that he was tied up. Finally, the Front Office Mngr stepped in at the end and cleaned up the mess. I’m very disappointed! I will NEVER step foot in another Sheraton because of this experience.

The updated Marina tower lobby and our room were nice. However, when we booked the room via hotes.com, the description was not clear. It stated bay view, but it was partial bay view across the road over the parking lot. We asked for the room change but they were booked for the first night. We got moved on the next day and received complementary $50 room credit. If not for that, our stay would have been pleasant. Perhaps description of the room to be updated as partial bay view.

Everything was great

Staff are excellent in helping guests.

Amazing hotel. Super clean

Clean room, staff, out pool everything is good

I’m delighted with this hotel. Its room, view, and cleaning facilities are excellent.

Excellent customer service!

Dated, tired room interior. Cheap formica-type counter top in the bathroom. Poor lighting. We didn't get the room we booked because they sold out, after we had already reserved our room. That alone was a rip off! Super noisy guests. SHERATON lost a valued customer - permanently.

The view was beautiful!!!! Your staff was the best of the best !!!