Sonesta ES Suites San Diego - Rancho Bernardo

Nice property, staff friendly. Was disappointed with breakfast, long waits for replacement foods and beverages like pancakes, potatoes, coffee, milk. Also was shortage of staff to service needs. Only saw 1 person on duty 4 days in row. If you are going to offer it, do it right. Check in was a long process too!

We stayed in a two bedroom handicap suite. The room had plenty of room to accommodate our family of 5 (3 young adult kids) We appreciated the breakfast and the location to several grocery stores including Costco and Trader Joes. The staff were friendly and available.

Everything was good

Pool is horrible, Breakfast is the worse.. Would not stay again

Breakfast was disappointing. No yogurt and overcooked meat.

Exceptional

My room was not the cleanest with a ripped couch and missing items from the kitchen like utensils which would have been helpful with my family of 5 Breakfast was out of something daily Ie- ”yogurt, plain bagels, hasbrowns”

I did not stay and I need a refund. There was no food and no alcohol. I was hungry so I had to leave. I did not like the attitude of the counter staff. I was there fleeing a fire near my house. We were asked to evacuate.

Great customer service and very attentive. Pillows were not fluffy, they could replace or put a couple more to accommodate same comfort of one fluffy one.

Location Breakfast

Very friendly staff although the weekend breakfast is only 730 to 9am

The room were clean, staff was friendly and efficient however the breakfast was lacking this time. Pancake machine not working, shortage on food

Love the door between the kitchen and bed hated the mold in the shower

Very friendly staff..clean and quiet property. Breakfast was good and available for a good amount of time! Room was clean but sofa and wall in bathroom were tore up, comfy bed and fluffy pillows. Overall...great stay!

Disappointing

Location It’s not clean

Edward at the front desk was very friendly and helpful. Rooms are very dark and out dated. Curtains were dirty, Coffee maker was broken and the carpet was so awful. I wore my shoes the whole time. Cleaning ladies brought clean towels anytime I asked!

We appreciated how pet friendly this hotel was, offering dog bag stations. The front desk staff was always available, answered the phone, and accommodated requests. Breakfast was timely and when the breakfast attendant fell ill one morning the staff quickly jumped in to accommodate the guests. The pool was closed for the first portion of our stay for maintenance but we wouldn't have used it anyway. My only gripe is the housekeeping. They never brought clean towels or stopped by to see if we needed anything. All but 3 butter knives, 1 fork, and 1 spoon was missing from the silverware. For us this was a nuisance because we cooked daily to save money as we waited for our new home to be available for move-in. We loved the location, the laundry was easy to use, and it was a nice place to go for dog walks. We would recommend staying here for anyone new to the area looking for a place to move in to or just avoiding the Airbnb market which seems to be much more expensive than our stay here.

This place had gone so down hill from last year. No staff to help. We asked for toilet paper because our room had 1 roll. It wasn’t even wrapped In paper. They just handed to us. Bashetball hoop outside was broke. Breakfast times were shortened and avail food was limited from last year. Hardly any staff to help. Hallways were dirt and I asked staff to clean a spill. No one did

Love how spacious the rooms are and how homie it feels. My only complaint is the breakfast if you go passed 8:30 there’s hardly anything.

The room was very clean. The staff was extremely friendly and doubtful with everything. The free breakfast I was included was very delicious.

The room had a strange smell. Can’t describe it. It was just strange. The breakfast was just ok. No ice machines, but you could get ice from the breakfast area by asking the front desk.

The free breakfast during the stay and full kitchen in the hotel room was very good. I also appreciate how they allow pets

No one ever answered the front desk phone for all three days we were there. Thought that was weird. I wish they had more places to throw trash especially since it is an extended stay. Also thought it was weird that the front desk had a dog running around and the dog peed in front of us on a hotel wall in the lobby.

Clean relatively quiet room. Nice breakfast, attentive staff. Good climate control.

If you are a lite sleeper, this is not the place for you. The doors slam, elevator is loud. Breakfast was ok. Dinning Room was clean and in good order. My room was clean but toilet was slow flush. No coffee pot and only a few glasses.

The room itself was nice and clean and 100% the best part of the hotel. Im not sure if they were crazy understaffed but they were put of breakfast food, plates, and utensils a lot.

This is primarily a complaint about Hotels.com; there is no mention that I could find about a $10 per night parking fee charged at this property. The hotel looks fairly new, the bed was comfortable, everything was very clean. Breakfast was fine. Staff was slow to find me a room when the one I apparently reserved was not clean when I arrived at 3:30.

Overall was clean with the exception of the single bed that had some trash on it, and the bathtub in the same room had some soul residue. The couch in the living room did have a why on it. I booked this hotel because it included a gym and laundry. It happened to be in the same room, the gym equipment was minimal and the laundry room was flooded and unusable. Breakfast was nice to have. And its location is very convenient too. Close to a Costco and a lot of shopping centers.

Breakfast was only about a 3-star, when considering food temp and freshness. The waffle maker was out of order and looked like it had been that way for a while. Also, there really wasn't a business center there. No computer terminal. No copier/printer, although to be fair, they did offer to print/copy things at the front desk. On the positive side, the staff was very friendly and accommodating, and in the room, the bedding and linens were very comfortable. I stayed 3 nights and got a very comfortable sleep for each of them.

Once we got to the room, there were several cleanliness and maintenance concerns. The bathroom had visible mildew/mold around the shower areas, dirty vents, rust and buildup on fixtures, damaged caulking, and signs of poor upkeep. The room also had stained/scuffed walls, worn furniture, and areas that did not appear properly cleaned or maintained. Staff did offer to clean the room further or move us after we reported the issues, which we appreciated, but by then we had already unpacked and settled in, making it very inconvenient to switch rooms. Overall, for the price paid, the experience did not meet expectations. I feel some type of discount, partial refund, or accommodation would have been appropriate considering both the delayed check-in and the condition of the room. Hopefully management improves both the customer service process and room quality moving forward.

Good. Not too bad. Just a little weird where it’s located. Kind of hidden

While the room was “clean” but the couch in the living room looked like it was picked off the street and put in the room. It was badly ripped and looked dirty. Beds were confortable however breakfast was gross. The pancake maker was broken, the eggs were watery, sausage was dry, and the bagels looked like they had been out for days. Air conditioning in room was amazing in room though. If you dont care about the breakfast and dont plan on using the living room much you should be ok.

Superb hotel. I used to do a lot of business travel and I wish that Sonesta Suites had been an option for me back then. The location is very convenient, the hotel is beautiful, the staff are friendly and very good at their jobs. And the room was excellent. The only thing I can "complain" about is that there were no towels or sanitation wipes in the gym at 7:00 am on a Saturday morning. That's it. Possibly the best business class hotel I've every stayed at.

Breakfast was good. First impression on the property, it looks good. Check in was quick and was told that they charge $10 to park per night and that not told anywhere. Elevator is a little concerning. The door was all scuffed up. Walk into the room, it was ok. Small kitchen and sofa. Sofa is old but ok. Walk into the bathroom and smelled like piss and moldy shower curtain. Wiped the floor with wet towel and helped a bit. The moldy sour shower curtain smell was really bad. This is usually my measure of how good a hotel is and this one failed!!!

Breakfast was good for the first day eggs, bacon, hashbrowns, orange juice coffee., ect. The following day the person that did the breakfast didn't show up so they only had cold options cereal, bagels,toast. I was greatful they had things available for my kids. Thank you.

Pros: Clean room, attentive friendly staff, great location (walkable). Cons: Breakfast could have longer hours, with a little more selections, and a 24 hour complimentary beverage (coffee, tea, water).

I had to take a cold shower!!!! Other than that everything was good

All kitchen utensils were provided which was very helpful. There was a pool, fire pit, grill area, basketball court and fitness center. Breakfast was also served every morning and was really good with multiple option. Overall, the stay was very nice, quiet and conveniently located by other stores and restaurants.

Disappointing

We noticed that one of the showers was only releasing cold water and notified the front desk. They sent somebody right away and had it fixed. :) Helpful staff, a clean room, and a nice hot breakfast.

Liked size and configuration of room!

Property is clean and has a great staff. Only wish they had complimentary coffee/tea/water in the lounge area during the day not just the morning during breakfast.

The check in and out process is slow because they have maybe one person managing the property. They were not on time in having the room ready for check in. Waite for over an hour. However, they comped late check out because of it. It seems to me the staff are not cared for and in turn they may not care to be friendly or service oriented to guests. It does not seem they want to be there. They may benefit from a team meeting and having a reset in how they want to deliver their services. Otherwise they are doing the job.

Room smell like smoke i have 2 children n didn’t have any room available. Nobody at the front desk when I checked in had to wait for 20 min. Breakfast serve late at 8am.

Did not get to eat I thought we requested @ handicap room. It was SO far to walk I barely made it. Then when using the restroom, the toilet as so low and NO grab bars I had to get help getting up. Even in the night. The bed was very comfy and kitchenette was nice for morning coffee. BUT! The icemaker did not work for our cold drinks. After paying over $250. I did expect to be able to have it handicap acessable when we ordered that.

Did not get to eat I thought we requested @ handicap room. It was SO far to walk I barely made it. Then when using the restroom, the toilet as so low and NO grab bars I had to get help getting up. Even in the night. The bed was very comfy and kitchenette was nice for morning coffee. BUT! The icemaker did not work for our cold drinks. After paying over $250. I did expect to be able to have it handicap acessable when we ordered that.

Clean room, the staff was incredibly accommodating

Breakfast was good. First impression on the property, it looks good. Check in was quick and was told that they charge $10 to park per night and that not told anywhere. Elevator is a little concerning. The door was all scuffed up. Walk into the room, it was ok. Small kitchen and sofa. Sofa is old but ok. Walk into the bathroom and smelled like piss and moldy shower curtain. Wiped the floor with wet towel and helped a bit. The moldy sour shower curtain smell was really bad. This is usually my measure of how good a hotel is and this one failed!!!

Breakfast was great!

Fairly nice work area and wi-fi was good. It made for a few hours to do work before my check in. Staff was very very nice. Snacks to buy at night very nice, and music in the morning—piano and birds chirping was very pleasant even though it may drive the workers a bit cra cra. Breakfast was weak with signs saying "only take one so other guest can eat" on egg and sausage trays. Others complained that only one bagel was left. I felt the place is so tight on funds, they are going under. The pool was deceptively photographed to look larger. Worked for one night, but not a repeat.

Fairly nice work area and wi-fi was good. It made for a few hours to do work before my check in. Staff was very very nice. Snacks to buy at night very nice, and music in the morning—piano and birds chirping was very pleasant even though it may drive the workers a bit cra cra. Breakfast was weak with signs saying "only take one so other guest can eat" on egg and sausage trays. Others complained that only one bagel was left. I felt the place is so tight on funds, they are going under. The pool was deceptively photographed to look larger. Worked for one night, but not a repeat.

I found my 4-night stay at the Sonesta ES Suites San Diego - Rancho Bernardo very enjoyable. The room was clean and spacious, the staff was friendly, and the breakfast was well prepared and included a good variety of items, {however the pancake maker was not working}. I would recommend this facility if you are staying in the area.

Outstanding!!!

I was very pleased with my 4-night stay at the Sonesta ES Suites San Diego - Rancho Bernardo. The rooms were clean and spacious, the morning buffet was really pretty good, the team at the facility were very helpful and friendly... A very good experience.

The pancake machine was broken during our stay. The cutlery was always facing upwards leaving everyones hands to touch all of the cutlery. Very unhygenic.

The room was very clean and comfortable. The breakfast was just ok. They have pancake making machine, but it was broken. Those machines are not reliable, they should have the waffle maker which always works. One thing about the breakfast, is the times it's open. Breakfast hours are 6:30am to 8:30am, not very long. This hotel is in an industrial area, so they figure the guests are off to work early. They charge $10.00 daily for parking which is a ripoff. There's no security in the parking lot. There's street parking available.

Stains everywhere looked like it hadnt been cleaned

It was quiet, good breakfast, and not too expensive for a weekend in San Diego.

Clean room, room was not ready upon check in time, was compensated with free parking. Swimming pool was filthy, was looking forward to a quick dip.so a bit of a letdown. Breakfast options were good. Okay stay overall but overpriced in my opinion.

Clean and affordable.

The room had a full kitchen The doors have springs that slam shut, so you hear doors slamming all day and night!! It’s a nightmare . The front desk guy is rude if you extended your stay..with your card on file he calls you none stop to come down to get a new key. Some guy with a blower starts blowing leaves at 6:00 am for about 2 hours.. waking up to a blower is a nightmare! The beds are terrible I have back pain now

The room had a full kitchen The doors have springs that slam shut, so you hear doors slamming all day and night!! It’s a nightmare . The front desk guy is rude if you extended your stay..with your card on file he calls you none stop to come down to get a new key. Some guy with a blower starts blowing leaves at 6:00 am for about 2 hours.. waking up to a blower is a nightmare! The beds are terrible I have back pain now

Upgraded to 2 bedroom, no coffee maker, barely any silverware, only 2 coffee cups, no kitchen supplies such as paper towels or sponge for dishes. Dishwasher full of water. Second bedroom had no hot water so they all showered in our bathroom sadly. No extra toilet paper available. Pool was out of order and the breakfast pancake machine was broken, limited offerings at 7:15am

No coffee maker, outlets didn’t work, no hot water, tv remote with dead batteries

The staff was phenomenal very clean. I will stay again, but the room did have a smell to it and it was hard to get out, but I was able to manage it. I went out and bought a few things to get rid of the smell😩other than that awesome place to stay.

The staff & accomodations were great. The breakfast? Horrible! Very minimal& not what it used to be. Limited choices, overcooked eggs, undercooked potatoes. For what I paid for the room, the breakfast should be palatable.

The dishes wasn't clean and the couch was old low and dirty

Booked this place for the breakfast but it was not worth it. Couldn't eat it. The property is old, not well maintained and dirty. The room was ok, but not well cleaned. Was looking forward to pool time but didnt use it because the water was murky. The price was ok but would not stay again.

Exceptional

Yes

The ample space in suites. Rooms were very clean! The dirty pool water. Sofas were a bit old and dirty.

The ample space in suites. Rooms were very clean! The dirty pool water. Sofas were a bit old and dirty.

Great stay

Room was disgusting ripped couches smelling dirty mold in shower and rusted shower head Even the toilet was disgusting couldn't sit on toilet water hit my balls and so i couldn't pee or poop in it only (1) blanket in the entire room for 3 guests just old and musty but a big thank you to the manager Edger And a shout out to Aubree for making the stay better

Property was nice well lit up clean Nothing

Property was nice well lit up clean Nothing

Coffee station should be accessible 24 hrs

Wish breakfast hour open a little bit earlier.

Room was very spacious!

The carpet and furniture were rather worn. Hair dryer didn’t work. Breakfast was a disappointment mainly because one day no orange juice, one day no coffee, most food was gone on the first hour.

The front desk employee, Aubrey, was unbelievably rude. Never seen anything like it. I thought an insane person had wandered behind the desk, but she actually works there.

Overall, we had a great experience. The breakfast was not very fresh.

Breakfast was good, ac work in the room, everything works fine in the room, pool was nice

Breakfast was ok! They had some variety like muffins (which were really good), bagels, cereal, eggs, and sausage. My only complaint was that they ran out of certain items close to 8 am and had to wait for it to be refilled. Some of these items were coffee, coffee creamer, and sausage. The staff was super friendly. As I was checking out of the room, the staff at the front desk gave my son a pack of crayons to take home. It was a really nice gesture.

Do Do not stay here. I book 3 rooms for my family for two days and i . My Dads room smelled bad of some sort of pesticides' anyone went in there felt dizzy he had to come sleep in our room till we get check out the next day due my sisters room was infested with roaches and black mold we ask for a refund and showed them the pic of the mold and roaches and blood on the wall and urine on the floor next to toilet . They only refunded us one day of the two days we had to scramble early morninjng to leave and find a new hotel for all three bookings . Not a safe place do not stay here . I will be fighting the charges and calling the board of health

The Bad: dated, dirty and paid parking

Needs infrastructure upgrade. Some equipment are too old. Sofa, bed, tv, bath etc

We have been bitten by a bug in the bed, when told the staff that with the video, no apology was given. Breakfast end early and half of the things is empty or out of order 30mins before the end time and no refill. I havent seen a potato for breakfast for the whole weekend. Room is not soundproof so you can hear almost everything in the hall They give a stove in the room but no cooking utensils so its decorative only.

Staff was kind and very helpful. Rooms were nicely kept.

this Place is a dump, and everything is falling apart. this is supposed to be a hotel, no consistent hot water to shower. breakfast is horrible and it’s just bunch of warmed up frozen food, and we had to go beg for coffee. Refrigerator in the room sounds like a jackhammer, I could hear the bathroom fan from the other room so loud that it would not let me sleep at night.

The room was nice but the couch was old. The refrigerator was dirty and the tile in the shower needed to be clean.

Didnt expect to pay for parking

I did not utilize the hotel amenities during this stay. The lobby was clean and presentable. My queen sweet was clean, spacious, and comfortable. The bedding was crisp and clean, promoting a good night's sleep. The breakfast was suitable, the coffee was fresh. I would like to see the breakfast times extend, times are currently 0630-0830. If the breakfast times could be extended until 0930, that would be ideal and flexible for more guests. I will definitely recommend this hotel and being staying there in the future.

Didn’t get a chance to use the amenities but the basketball court is a great touch. I wish that someone would’ve come to refresh my room while I was out. However the staff was quick to respond when I called to ask for extra blankets.

Really old stained chipped furniture. Weird odor. Toilet running when flushed. No attention to detail. Dirty couch w nasty stain.

Clean

The outside of the property is nice, and when you walk inside it’s presented nicely. Once I started walking to my room, I noticed dirty sheets and clear garbage bags left in the hallways which stayed there for 2 days. Breakfast is said to go until 930am on Saturday's, but not enough food is put out to last until 930am. When I asked the lady at the front desk if more food would be put out she told me to hang out she would be back and she never did. I waited for 15 minutes for her return and when I walked back to the front desk she was just standing there on her phone. I felt that was a bit rude to just leave me hanging. Also, I understand this is an extended stay hotel, however to only have house keeping come through once a week to clean rooms, I feel is unacceptable. I voiced that to the front desk and was just given a blank start and an “ok”. I don’t think I’ll be staying here again.

We did not use the pool. We did not go to breakfast. The room needed a little more cleaning and carpet was ripped by the bathroom, hard to open microwave as it was too close to the refrigerator, the switch from running water to shower would not completely switch, the tub didn’t drain well, coffee pot didn’t work. We do like the location. The price was good

Price decent. Room is old and moderately with stains throughout the walls. Carpet peeling. Giving 3/5 because of the price but should be a 2.

- 1 time someone opened our room door with their master key thinking we have left the hotel while we were still in - On the last day of my stay, while we were sleeping with do not disturb sign on my door I had a loud knock on my door at around 6:30AM and when checked the guy standing at the door said I asked for service Very disorganised and bad experience, would not recommend to anyone

They did not have breakfast. Staff kept stating that it would be out soon and it was never out. Short staffed.

Disappointed. Had to ask multiple times for towels. Didn’t have hot water for most of our 5 night stay. They only clean the room every 5 days or upon checkout. The gym felt like a sauna with a laundry room in the back. Housekeeper was washing towels. Most of the dumbbells (under 30lbs) seem to be missing. Had to set our trash outside the door every day for pick up. Had to go down to the desk to ask for toilet paper. If you want to save some money for below basic accommodations, this is your place! Location was great and located near a lot of shopping and restaurants. Beyond that we will never stay here again!!

For the most part, clean quiet room good breakfast. One issue we had during our entire stay was the Internet slowness issues and the lack of TV channels or apps. Friendly staff would stay again if the Internet issues were resolved.

Smell unpleasant. very dirty hotel. Staff very rude

For me, the fitness center is a must in my hotel selection. When I made the reservation, it looked good. When I arrived at the fitness center, I was disappointed to see that there were NO smaller dumbbells. They started at 30 or 35 lbs. The cardio machines were great though. The location was very convenient for our purposes.

Room was not ready at 4:00pm check in and room was dirty.

Room was clean, staff very friendly.

Our room was not ready when we arrived. We waited 2 hours past the check in time to be told our selected room would not be available. A smaller room was offered. It was too late to go elsewhere. The delay caused us to be late for a family dinner which was the whole reason we came to the area. A straight up status when arrived would have allowed us to make alternative arrangements.

Good staff. Facilities are run down

Great. Having a kitchen was a great amenity. The only thing was the breakfast. Not enough food put out in time for the amount of ppl.

Yes over all stay was excellent.

Very spacious and clean.

The room was a nice size. But the couch was in terrible condition with pet hair, stains and a 6 inch tear. The tub was either super stained, filthy, or had acid poured in it cuz it had an awful ring around it. I didn’t feel comfortable taking a bath so I showered. My husband didn’t even want to shower in the tub. The elevator was super dirty. We went into the elevator after it was mopped but it wasn’t swept first so dirt and junk was all over the edges. In my opinion the inside needs to be deep cleaned everywhere and the furniture needs replaced

Clean room, kitchen was convenient, bed was extremely comfortable, quiet location.

Room was clean and everything I needed. Staff was helpful. They room smelled stuffy and like fried food, even with window left open for circulation.

No breakfast provided. Want refund

The breakfast was decent and so was the internet speed. I booked this because of the Sonesta name but I'll probably not be back next time.

It was old and not attractive. I felt unsafe in parking lot. Check in desk staff were not friendly.

Clean room. Happy Staff

Very helpful staff

La habitacion estuvo bien, fresca, muy bien espacio.

Pros: room suite was spacious. Ample parking. Great location.

Breakfast was not as advertised. Refilling took too long i beleive

Couldn’t get breakfast either day we stayed complete out and took forever to refill. Not enough towels and no extra blankets or sheets for the pullout sofa. The pullout sofa was terrible. The mattress was so thing you felt the metal springs we had to use the couch cushions. No extra trash bags and there was only two very small trash cans. Like very small bathroom stile ones.

Initial room smelled and had ants. Second room was good not enough towels or blankets or pillows. Breakfast 2 of the 3 days there was no food available.

Good

Room carpet smells, closet broken door is out of rail and could fall, biggest of all is no hot breakfast, only cereal and yogurt!! No even coffee, dining staff were rude.

Clean room. Good staff. Only complaint was that breakfast was out key food items. Other than that, great stay.

remodeling

Breakfast was good one day, but the next day all the food, coffee, plates were gone a half hour after it opened.

I stayed at Sonesta once before and really enjoyed it. This time it looked like inflation

The only reason I won’t give this hotel a one star is honestly because of the customer service during our stay. My family booked two nights at this hotel, however, after just a few minutes of checking in and sitting on the couch, two of my daughters and I started itching extremely bad. I was not aware that this was a pet friendly hotel, and was thinking that perhaps it was pet dander, or hopefully not fleas. So I called the front desk, and the lady that assisted me was very kind, and was able to somehow find another room for us, although they were booked solid. The second room smelled better (first room smelled like someone had been smoking on the balcony). However, it was still dingy and dirty on the walls, doors and bathroom area. When I realized this, I decided we would not be staying there the second night. We checked out early the next day and I requested a refund for just that second night. While I understand cancellation policies can be strict, this hotel was completely inflexible under the circumstances and refused to give me a refund. I am extremely disappointed because they have high ratings. Also, had it it not been in the state it was in when we visited, my family would’ve stayed both nights. I am very dissatisfied with our experience and had to book somewhere else, spending more money because we could not stay at Sonesta. I will not be book with this hotel again.

Rooms old and dirty, a lot of ants and bugs, outside grills are not cleaned

Waited awhile for staff to come to the front desk. Room was old, carpet threadbare, sofa needs to be replaced. Would not stay at that location again.

Shower Soap and shampoo were empty upon arrival. Hallway was noisy at night.

The room was in an okay condition.

Really good

Good

Breakfast was good room was clean

The. Oranges and bananas were half rotten

Clean room, nice staff. Although our shower drained slow, but would stay again

The hotel is not like the photos rooms are dirty unfortunately.

This room had levels of disgust that I haven’t seen in a long time. We got two of the two room suites and as we all finally unpacked and were getting ready to climb into bed, I opened the pull out bed and it was disgusting and covered in brown stains. Instead of having my daughter sleep on that I told her that she could sleep with me and then when we went to crawl into my bed, it also had stains on the sheets. It’s 10:30pm and I’m exhausted and now go down to the front office with the pictures of the stains l. The manager on duty apologized and had a solution of giving me a cover and sheet set for the pull out couch. I told him absolutely not would I put my daughter on that stained mattress even with a cover. Gross!! For my bed, it was only the sheets so he said that he would send the sheets up to our room. They brought the sheets up in a bag and just hung the bag on the handle of our door. I changed the sheets and collapsed into bed but still grossed out. Unfortunately this is a hotel that we will officially take off of our list. The building itself was rundown with things peeling off the wall and needing some major renovations. But the basics really should be a clean bed.

The only saving grace was the front desk staff being nice. Everything else was horrible. I would never come back.

The dishes in cabinet were dusty.

I asked for a luggage rack, none available. The clerk asked why I would need one and told to just put luggage on the floor of the closet. All the kitchen ware was mismatched and no ice trays, no ice machine. But they gave me a ziplock baggy of ice. Coffee maker in room was rusted and only given Decaf coffee t vrew. I asked for regular and was told they did gave any regular, but found me 1 pkg. I found silverfish among other bugs and smashed them with a glass for housekeeping to see. I was so shocked with the condition of this hotel. It looks so very nice on the website. Also they charge 10.00 per day to park and it’s not even a private lot. You just pull up Like motel 6. In the morning I went down to breakfast. Only to find the kitchen worker sitting at one of the tables scrolling through her phone and food was cold. The last day, I called for a late checkout around 10:30 Or 11:00 and was told it would be 40.00, Let’s just say I was extremely disappointed on my 3 night stay.

Room was as clean as it could be for the age. As mentioned before the conditioner was empty and when you are at the end of your shower, it's hard to call for a refill.l

The room can be cleaner. furniture and TVs can definitely be updated.

The rooms are not clean and smell. Very strong odor, I am not happy with my experience at this hotel.

Place smell bad. Ants all over coffee table. Sink drain didn’t work insects in bathtubs. Place needs to be completely tore down and build new hotel. Coffe pot broken and disgusting I have several pictures unbelievable. Got embarrassed front of my family

Staff was very good

The over all cleanliness of the hotel wasn’t good. The furniture is dirty, looks like it was purchased at the goodwill. The elevator floor was gross, the panel with the buttons was so disgusting I didn’t want to touch it. Curtains in the room were stained, the cabinet doors were dirty and coffee splashed on the wall on the 2nd floor, nobody ever cleaned it the entire week we were there. We will not return.

Amenities and comfort . Location and surroundings . Manager was professional and kind . It is quiet and love the comfort of the bed , I liked the kitchenette . Rooms and elevator needs updating . Good 2 nights stay during the week

Great staff and clean rooms.

Somewhat good condition. Stains on couch, exhaust fan runs real loud, water damage to door casing. Elevator wasn’t working. Asked if we could check out 30 minutes late and was told it would be another $40 charge. Won’t be back

Spotless, awesome

The employees were super nice. The rooms were clean and spacious. My kids and I loved the basketball court. Breakfast was missing a lot (pancake machine not working, no muffins, no yogurt, etc.) and we were there at 9am and it closes at 9:30am.

Friendliness , professional

No plant based warm/hot food options. Elevator dirty, floors dirty in many areas, suite furniture frayed and stained. One staff person was surly and unfriendly. Others were helpful and friendly.

Great location. Great staff. Good bfast. Quiet neighborhood

The rooms are very large and spacious. Loved the kitchen and separate living area. It clean. Parking was easy and free breakfast was s nice bonus. Nice refrigerator to keep food fresh. Extremely quiet. Would stay here again. Highly recommend!

Room was clean for the most with the exception of the pubes in the shower and the bathroom sink that was clogged. A pile of dirty linens and trash were left by our front door from the moment of check in until we left. The elevator is so gross and run down. The staff is eh.

The room that my family and I were originally given was really bad. It looked as if the previous people before us threw a party in there and the staff had basically gathered the trash and fixed the beds for the next customer. The couches had stains and the cushions were all disheveled. We were afraid to sit on them as they were filthy. The beds were made but the bed covers had stains on them. The kitchen had loose panels and the kitchen ware was not clean. One of the oven mitts had food and stains all over. We were not comfortable at all in that room. I went to the front desk to request another room in which the gentleman at the front understood and was willing to put us in another room. He was kind enough to show me the room prior to switching. The next room was only a little better. The coaches still had stains and the showers had mold growing on it. You could smell the mold on the bathroom walls. At least the kitchen in this one was decent and the beds were only slightly less stained. Overall, if it wasn’t for the location, we would’ve canceled our reservation and stayed somewhere else.

The ants are running a marathon in the bathroom of room 232, I had to check out early and escape.

Got a free upgrade to a two bedroom suite. Too bad I was traveling alone. Wasn’t able to take advantage of the extra space.

Love the size of the suite and the quiet in the area. Would like the breakfast to lasted a little longer (ending at approximately 9:00 a.m.) overall enjoyed our stay

Our stay at Sonesta was amazing. We enjoyed the location that was close to many restaurants, a Trader Joe’s and a Costco. The hotel was renovated and the rooms were spacious.

This is a great place! Right by a costco and shopping mall. Lots of convenient things nearby. Not the most walking friendly but if you like walking you would enjoy it. All in all its a good place to stay at for a few days. There is a parking fee for cars fyi

that there was no room service available on the weekends, the sheets and mattresses were stained, the building smell old & there was ants in the kitchen and bathroom area of the room.

Ants in our room. Smelly carpet throughout all the common areas. Would not recommend.

Ease at accessing property

Super friendly people

Breakfast was supposed to be included in daily rate. There was NO BREAKFAST! Kitchen was roped off. Completely closed.

Strong smells coming from Lobby restrooms. Can hear showers and people walking in floor above us. Limited fruit, only whole oranges, at breakfast. Fruit was advertised by obviously limited. Staff was wonderful. Very helpful and friendly.

There was no breakfast and no signage or backup plan. We were there with hungry children

The Room was disgusting, the couch had stains on it, their was dog hair on top of the kitchen counters. The walls had stains on them all over the room. The hotel is very nice from the outside but the rooms were very disgusting.

Breakfast request: hard boiled eggs and Cream of Wheat with golden raisins/ brown sugar. Thank you!!

We've stayed at this Sonesta Suites before and had a positive experience, but this time was marked by a not fully cleaned room, stained box springs, broken lamp and burned out bulb in the kitchenette area.

Living room couch was old worn and its "cushions" were collapsed and therefore the seating was uncomfortable and abnormally low.

When staying there I had a room that was very dirty kitchen and trash was still in the room from previous client and room safety lock was broke but when I requested someone to fix it they did not come to fix it and room had a wet rotting smell

The only issue my friends and i had was that her bathroom had cobwebs in it , and she had hair on the bottom of the tub.. and the floor wasnt that clean.. and in my bathroom i had ants and my box of kleenex had 1 tissue in it other than that not anything else at all!! We were upgraded to a suite which was super awesome... no complaints there ! Beatiful room!!

The room was good. the kitchen area was poorly equip. Had to ask glasses, Coffee cups, i will leave it at that. The dishwasher was so load when washing you could not hear each other talk!!

Everything was good,but the breakfast was lacking.Cold eggs,frozen not even warm when the coffee ran out the young lady was reluctant to make a new pot

Our room was very dusty. The furniture was old and used. Spots on the bedspread and it didn’t look like the facilities had been vacuumed in awhile.

The room was clean, but there were ants in the kitchen.

Clean, quiet room, good breakfast options. Could have used more hangers; only four were provided. Missing a fork, and the ice maker did not work.

Thank you for breakfast and the chocolate chip cookies, in the afternoon!!

It was clean and quiet. Nice staff.

Hotel is good but staff don’t greet or thank you when checking in and out. If you are looking for good services look else where

The breakfast was good. The hotel itself needs renovation and a thorough cleaning. The bed linen is outdated.

The property is in a lovely quiet leafy suburb with easy shopping and dining nearby. Staff were very friendly. We paid the small difference to upgrade to a suite and very glad we did as the extra space and facilities were excellent.

Room was dusty, spots on the comforter. Chair in our room was so old. Elevator was dirty and I don’t know how long it had been since they vacuumed the hallways. Needed some TLC.

The staff are very nice. The outside of the property looks nice, the area is great but the linens were dirty. My pillowcase had makeup and dirt all over it and the bathroom smelled moldy. The couches look old and soiled. They need new furniture and new linens.

They gave our room to somebody else by mistake then sent us to a room smaller than the one we reserved. Then we complained to be told 1 bedroom was no longer available. Then afterwards they finally put us in a 2 bedroom but the room was full of ants and not very clean

For the most part it was clean. But it had water ants and they showed up at night and it was alot!! They couldn't change my room that night and wanted me to wait around instead of enjoying my vacation to give me another room. And didn't offer any kind of discount.

Place was really nice, we enjoyed our stay!

Parking was very convenient

This is a very nice hotel, and I love that it is suite-style with a kitchen in every room. My stay was very comfortable, and the front desk attendants were all very nice and helpful. The breakfast was also very plentiful and with a good variety of items. My only complaints are that my unit had an ant infestation in the bathroom and bathroom sink areas, they don’t give enough towels considering housekeeping doesn’t come into the room during the stay, parking is very tight, especially when people park large trucks/vans or guests park over the parking space line, and that only one person is staffed at the desk at a time. On two occasions, I went down to the desk and had a long wait time because the attendant was addressing a guest issue. I know companies are trying to cut costs, but folks working in customer service should never be left alone to serve guests. There should always be at least two people. But, overall, I am glad that I found this hotel, and would definitely stay here again.

A very nice and calm place, overall good stay

The flight took off and 20 min later, the pilot announces that there was smell of smoke and that the plane was being turned around back to STL. It took 3 hrs just to get my luggage back. I did try calling your hotel, but was told It involved a 3rd party. I purchased booking protection plan, so hoping I get a refund due to the unusual circumstances.

Staff was helpful

Love your peanut butter cookies!! Happy to cook again...it feels like home!!

My room was filthy, the pool was filthy. The exterior of the hotel was nice. I was switched from a recently renovated room to a very old one. There were dead bugs in the kitchen cabinets where the pots were, greasy furniture & mold on the tiles in the main bathroom shower.

Good place to rest up.

Thank you, Theresa Anderson

The staff was great. Unfortunately the cleanliness was not. The towels had makeup of them. I don’t even think they were washed. This is more of a house keeping issue. Nobody came to clean the room while we were there and we had to keep throwing out the trash ourselves. The dishes were dirty. My daughter grabbed ice from the freezer and found a hair in the ice cube upon putting it in her mouth. The walls were not wiped down. There was already a washcloth in the garbage which makes me think they are not really cleaning. There was also something that looked like dried pee on the floor next to the toilet on the floor. When I put a towel on the ground because I felt disgusted with the floor, the towel was literally a dark brown on the opposite side. Which means there is no mopping happening. We paid over 400 for just two days. Wish we would have listened to the reviews.

Customer service was great. Price was great. Breakfast was not that great. Restrooms had a smell of wet rag.

No breakfast on first day

What we didn’t like about the place was the breakfast for the last three days we were there. There was no food at all on all the warm containers; no coffee; no hot water; no bread, muffins or bagels; it was bad. There were a lot of us guests waiting for the breakfast. It was still 45 min before closing. The staff doing the food were not keeping up with the food area to ensure there were plenty for the guests to dine but all empty food containers. We had to wait for them to prepare. Took about 15 min to fill the containers, etc… Sonesta CM was the best hotel. Never experienced what we experienced in this RB location. It was a disappointment and a disgrace to guests who stayed at this facility. We’re not coming back to this hotel. The staff in the kitchen should be replaced and/or fired. They did not do a good job!!! The worst hotel to have free breakfast??? La Quinta was even better!

Nice and roomy. Friendly staff. Had ant problems. Upset because room had ant problems and wife got bit twice.

hotel is dirty, linens are mattress are filthy, rooms stinks, smells old and smoky. Linens and towels not well provided. we have to get it from the front desk and service rep was rude handling the towels and linens and mushroom found growin in one of the rooms i booked

Very nice place!

Thank you for the kitchen in my room! I feel at home! Also, love your tater tots and pancakes! I wish there were newspapers available. Thank you!!

The overall cleanliness was just not top-notch. The restroom doors could have been wiped down, and the refrigerator door on the outside could have been cleaned. The inside of the refrigerator was clean. There was a pot, pans, and a stove. The room had great air conditioning and the beds were comfortable. The hallways and the area around the hotel needed more cleaning attention. The carpets needed to be vacuumed and shampooed. The outside area was destroyed by guests but was not cleaned up promptly by the staff. The guest areas (dining area, BBQ, back patio, and pool area) were uncleaned for hours, and if you tried to use the BBQ and pool area, you could not, as it was dirty. Yes, it was due to guests not cleaning up after themselves, but as a guest, I could not enjoy my stay. The breakfast was good; however, if you did not get downstairs first thing in the morning, you may not get any food. Coffee was out, and you had to ask. Making more food took a very long time. Again, this is an issue with the guest over-taking food. Overall, employees did not seem to care. I am not picky, as it was not a bad stay for us, but there is room for improvement.

The room was okay the toilet chain wasnt screwed in and the room smelled of strong BO. Other than that the staff was very friendly and the AC was nice for the area

Had a weird smell and i got bug bites on my legs once i left

The towels and surfaces were not clean. Washcloth left in shower. It was loud - seemed to be no sound barrier between hallway or outside. Poor signage such as for hours of breakfast or location of gym. Front desk staff were very polite but always a line that moved slowly. Facility has great potential - layout and amenities.

Went to go to bed at 11 at night and I’m sure the sheets were just made and not changed. Few maybe stains… but not taking chance and also couple of hairs. They did not charge me for the night which was nice of them. I did offer to pay something but they said it’s okay. I think most of the lack of items and cleaning was maid related I know. But the floors are gross and the couch. Needs replacing. To the point I had a shower, dried my feet and put on my new shoes so the dirt on my feet from the floor wouldn’t go onto my soles of my shoes. Bed was super comfy though. Staff was very kind and thoughtful. The lobby etc very clean and looks nice. Breakfast I don’t usually go down but my husband does and having breakfast only 630-830 seems early. Most hotels go to 930 I feel. Overall I would not stay here again until they redo some rooms. Which they acknowledged they need to. Didn’t use pool or gym as I got up at 7 am to tell them we were not staying longer.

I checked in around 10pm and found the room filthy, with no shampoo refilled in the bathroom and pets urine stains on the wall. This was absolutely disgusting and unacceptable. I demand a full refund or appropriate compensation immediately.

The bed felt amazing, we had a 2 bedroom suite

nice and quiet, lady at reception is very nice

It was ok , property looks so different in pictures then in person

Nice service

Older hotel, run by a family not professional hoteliers. I was kept waiting at the front desk to check in, no one told me why….even though I was standing in front of them. Non-existent communications. Rooms were basic, older and needed an update and/or maintenance. Wouldn’t stay there again, now I know why it was so inexpensive as compared to other hotels in the area.

Breakfast was not really great. Fried eggs as hard as hockey pucks. Toilet in room barely flushed.

Old and outdated hotel. It smelled like mildew or musty. The bed was creaky, and the tv old.

A group of traveling Little League baseball players took over the pool area along with a amplifier and loud music for the whole evening. Nobody else could go to the pool and the noise went on way past quiet time. Our room was overlooking the pool and at 9:30 at night we had to move rooms. Management did nothing to keep these people quiet I was really disappointed because I have had great luck with other Sonesta hotels

The extended stay suite setup was very useful during my stay. The full size fridge and nice desk setup came in handy. Satellite TV and internet functioned well. The only area for improvement was the "Continental buffet breakfast." Coffee & tea were fine. But the food was lukewarm at best on the several occasions when I went down. And you better get there on the early side. If close to the 8:30 AM closing time, the food could be totally depleted and not being restocked up until the closing time advertised. The self-making Pancake maker had even been unplugged early too. Not asking for miracles here, but guests should be able to come down get breakfast during the advertised times and eat in the lounge area or take back to their room to eat while working. One girl in particular seemed to be non attentive to refilling items.

Good quality hotel

Great Staff Service

They could use to attend to common areas for cleaning and update rooms a bit

The women who checked us in didn’t speak good English and took over 30 minutes to check us in. Didn’t apologize for the inconvenience or even say thank you. Very poor customer service.

The Fridge had coke on the outside of it. It look gross. The rest was clean. I put a cleaning deposit down. I have not received it back. I was in the room for 9 hrs. Bed was comfortable. I was able to get coffee early(before breakfast). I was very thankful. I was leaving to go fishing early in the morning.

Nice place just need upgrading the rooms

Other things to note: The living room sofa should be replaced asap. There is mold on the shower walls. It wasn't all bad. The staff was professional, the continental breakfast wasn't horrible, lots of shops and restaurants near by.

Excellent bed

In

They had ragged comforter, didn’t have staff to clean the room even when requested, bed sheets were falling apart. Hallways were not vacuumed and were measy

Breakfast limited. Not enough food for the people that were there and not enough space to eat.

Excellent place. My only complaint is the bathroom was not clean. The staff is very friendly. They do seem to be understaffed though.

I will never be staying here again. Our room was dirty. One of the beds had dirty sheets, the coach in the living room is stained and really old, the lock from inside the room was missing. I did not feel safe, we cancelled and left the same day.

Have tried to get a partial credit for my room based on hours I actually stayed there Except no one answers the phone on the property. Corporate offered me 15,000 frequent stay points. As this was my first time in a long time staying at these properties, why would i join a frequent stay program??? BTW: No towels in the room so i used the bed cover to dry off after a shower in the early am.

Had to go to front desk to get fresh towels and toilet paper. Soap dispenser in shower didn’t work. One of outlets in room was not functioning. Understaffed.

We actually enjoyed our stay. It was quiet and the staff was amazing. We had special request and they assisted us with everything. The cleanliness wasn’t exceptional, but it wasn’t horrible either. Overall good stay

Very disappointed. The light on the side of bed did not work. The lighting is not bright. The shower needs major updating and smells like mold. The shower head needs to be cleaned out and appears to be leaking. The tv is not a smart tv so u can’t even log in to stream. They charge $10 for parking. Not pleased! Do not recommend.

Facility dirty

The restrooms didn’t have toilet paper we had to ask front staff for toilet paper and our rooms also didn’t get cleaned every day. We stayed three days and it never got clean. We had to take out our own trash overall I will stay again.

Property needs to be updated, hallways are full of trash (trash bags, leftover food) and soggy (warm) and not the best smell.

The check in process was terrible . There was people waiting for over an hour to get to their room. People kept coming up to complain their rooms were filthy. I noticed the trash barges in the hallway left outside of each room from housekeeping . They left a dirty glove on my room . I do not recommend this property.

Ran out of toilet paper, understaffed so had to wait for linens

He also provided me with a list of restaurants in the area. Room was huge, very clean, comfortable, with great AC. It is a bit dated but offered so many conveniences. Only immediate opportunity would be in my opinion the very noisy fan in the bathroom. Thank you very much for a wonderful stay.

My card key didn’t work (twice) so i was given a different room. Bathrooms on check in level had no toilet paper. These two minor issues allowed staff to waive my parking fee. Breakfast was simple (turkey patties/cereal/yogurt/bagel/toast/pancakes)...but good.

The hallways outside the rooms looked like they hadn’t been vacuumed in a long time, the room itself smelled horrible, especially the restroom. They had a Skelton crew so we had to do searching for someone to give us toilet paper (that they said they ran out of for the entire hotel) and towels. The staff were friendly, but unfortunately with only 3 of them working, many things were lacking.

One of the worst experiences you can get in a hotel if not the worst! Reserved a week before the date just to get to the hotel and be told they had no more rooms left. Multiple families had this issue. No available rooms at other Sonesta hotels near by so we had to go out looking for a hotel in the middle of the night with young children!! Still waiting for for my refund!

This was the worst experience I have ever had trying to check in to a room reserved days prior. Lack of professionalism and employees provided no customer service.

We were fortunate and appreciative to get a free upgrade from a one bedroom to a two bedroom. The hotel is a little dated, but the room and beds were comfortable.

Breakfast was okay.

Since our reservation was for a specific time frame, one would thinkthe room woukd have been cleaned beforehand.

And Paid over $300 per night but there were no hand towels, bath towels or wash cloths in the bathrooms . The kitchen refrigerator smelled bad and was dirty. Stove as barely big enough to cook on and the Tolit kept trying to clog up. Plus being Disabled made it very difficult due to only one elevator. My room was at the second floor and at the opposite end of the hotel where the elevator was located. But they had some good qualities, like the bed was supper comfortable, and it was nice having a tv in every room even though it was not needed. The suite was huge but both bathrooms were in poor condition and there were soap and shampoo dispensers but they were empty. The staff was extremely professional and very courteous and the morning free breakfast was nice and good food options. But they didn’t have fresh water which was inconvenient, because the choices were coffee tea or juice . I got in on Expedia so I felt it was a bit overpriced. Oh and also $10 a night for parking which was unessasery.

Great customer service esp breakfast cooks, our lady was so personable and courteous called everyone friend. She small and petite, but mighty carrying boxes bigger than her to refill empty breakfast items and drinks. I wish we had gotten her name because she deserves a raise!

This was one of the worst experiences I have had and I stay in hotels a lot. The location is great, the hotel itself is pretty good, and the employees were all friendly. That is the extent of the positive reviews. I was given keys to my room only to find out they didn’t work. I went back to the desk where she fixed the keys. I went back to the assigned room and the keys worked! However, when I opened the door I quickly realized the room was already occupied. I went back to the desk and the lady was shocked saying it didn’t show anyone in that room. She gave me a new room. I went back up opened the door to that room only to realize I was given a single king rather than a two bedroom suite (I have 6 kids, a one king room isn’t going to cut it). I caught her in the hall on her way to check the first room she had no clue was occupied. I told her she gave me the wrong room. She told me I booked a single room king. I showed her my confirmation for my two room suite (the first room which was occupied was a two room suit). She argued with me but then realized she had the wrong name. I was finally given the correct room. The room was pretty clean but in one bathroom there was only a third of a roll of toilet paper and a half roll in the other with no extra toilet paper left in the room. Don’t count on breakfast they don’t restock and were out of everything both mornings. They are very understaffed and all trash cans were overflowing. I would not stay here again.

Overall terrible it smelled, comfort had blood , breakfast bad, we had to go down and get everything ourselves, they didn’t want to turn on the fire pit, unfriendly I can keep going if needed awful

Started off with an unpleasant check-in. Apparently using Expedia is frowned upon by the property. The room had mold, and very run down. They must have known it was a bad room because when I let them know I was not staying my entire planned stay, they offered to move rooms and didn’t deny anything. Still waiting on my refund for the days I didn’t stay and the lady at the desk said “and something more for your troubles”.

AC unit did not work so we were freezing couldn’t put it up or down. They need to have more people during breakfast because the last day we were there poor guy was on his own so food was not out no coffee. We ended up leaving and bought breakfast instead

Staff was very nice. It was quiet and I felt safe at night. Didn’t have a chance to experience breakfast though—I think 8:30 am closing is too early. Seats in the lobby could use a cleaning and elevator was a little dingy.

It was ok for the stay, I am not sure if they are understaffed but we need most of the times to ask for towels, suppliers for the room & the room didn't have everything when we were checked in.

We had no towels in our room until 8pm! The door jam was loose, the security lock was loose and frame looked damaged like someone previously tried to get in. Black mold in the bathroom. Noise all night.

The two bedroom suite was perfect for our family vacation. The location was safe, near restaurants and shopping, and close to San Diego Zoo Safari Park. An outdoor pool and grills were available (although we didn't use them). Booking on Hotels.com was easy. Check-in was simple. The staff was kind. And the room was as described, spacious, clean and comfortable. Would stay with Sonesta again.

I was able to check in at a quick phase. Room was not that great. Bathroom exhaust was making such a loud noise and was reluctant to use during nighttime when my other partner was asleep.

The man at the front desk was

The free breakfast was good and the room layout was great for our family of 4. The only thing we really didn't like was the furniture in the sitting area of our room. The couch and chair were very worn out and felt unclean. It made sitting in the room very uncomfortable. For this reason, we checked out early and went to another hotel for the rest of our stay.