1 Hotel San Francisco

The room was immaculate, and the food was amazing. I highly recommend this hotel.

Room was magnificent with great views over river. Highly recommend

Stunning hotel with friendly and helpful staff. I love how they knew my name and made me feel so welcome. Room size was generous and has all your amenities. The gym was great and has plenty of equipment (although could use a pad for the bar!). I had a massage too and that was incredibly relaxing.

Beautiful hotel and location Extremely expensive the room service and snacks at the cafe

Like the the outdoor theme, close to Embarcadero It was missing outdoor pool or jacuzzi

Superb

Great location.

Loved the commitment to sustainabily and community

It was light, great lobby area, beautiful views over the bay, plants everywhere. Hospitality service later in the day and for dinner was excellent with Veronica as hostess. The only significant drawback was breakfast service— on the 3 mornings the queue was 20mins plus— even to just order coffee. We had the offer of a$50 voucher for breakfast but the queue, and wait, was soo painful we went elsewhere on the second and third mornings. So it was not just a one-off. So disappointing for such a great hotel.

It was clean and elegant, staff was superb and breakfast was delicious with healthy varieties.

Exceptional

Very good

This hotel was the perfect choice for our anniversary celebration. It is absolutely stunning — beautiful in a way that is hard to describe. The location is also very central and convenient, with easy access to attractions such as Fisherman’s Wharf, Pier 39, and the Golden Gate Bridge. Everything was simply perfect: the room, the hotel’s public spaces, the restaurant, and especially the wonderful staff, who were kind, attentive, and made us feel truly welcome. The hotel surprised us with a cake and champagne in honor of our anniversary, which was such a thoughtful and memorable gesture. We honestly wished we could stay there longer — or even live there! We truly hope to return again someday. Nothing

top-notch could notask for anything better, love the bikes! If they could add a infinity pool, that would be awesome

Amazing stay! Highly recommend!

breakfast super and didn't use sap

The locations was great. The environmental ethos of 1 hotels is great, and we appreciated that at the one in San Francisco. The reception staff were incredibly unfriendly, as if we were bothering them to check-in and out. They shared no information about the hotel at check-in, and we only discovered there was a rooftop terrace at the end of our stay when we were walking around ourselves. When I kindly requested if my car could be ready at a specific time for departure, the lady told me to go outside and tell the valet guys. We had a double room, and it was tiny. I was traveling with my three kids, and we travel the world, so they are definitely experienced travelers. Without prompting them, they said ,”I thought this was supposed to be a nice hotel!” We also agreed that it was the worst food (breakfast) we ate in all of San Francisco. We ordered large matches and chais and they brought them to the table in paper cups because they said they don’t have large mugs. This is not the type of service you would expect from a nicer hotel. The location is great, but the service was bad and hotel is overpriced and has no amenities to justify staying there.

The locations was great. The environmental ethos of 1 hotels is great, and we appreciated that at the one in San Francisco. The reception staff were incredibly unfriendly, as if we were bothering them to check-in and out. They shared no information about the hotel at check-in, and we only discovered there was a rooftop terrace at the end of our stay when we were walking around ourselves. When I kindly requested if my car could be ready at a specific time for departure, the lady told me to go outside and tell the valet guys. We had a double room, and it was tiny. I was traveling with my three kids, and we travel the world, so they are definitely experienced travelers. Without prompting them, they said ,”I thought this was supposed to be a nice hotel!” We also agreed that it was the worst food (breakfast) we ate in all of San Francisco. We ordered large matches and chais and they brought them to the table in paper cups because they said they don’t have large mugs. This is not the type of service you would expect from a nicer hotel. The location is great, but the service was bad and hotel is overpriced and has no amenities to justify staying there.

Staff was amazing, and the room was very clean. I would appreciate an additional evening housekeeping service if possible.

Staff were plesent Shower was so poor no water pressure or power. Complained twice. Breakfast ordering was a car crash every time.

Exceptional

Great place to stay! On the pricier side but a lovely hotel.

Exceptional

Superb

Superb

Great ambience, clean and aesthetically pleasing.

.

Perfect hotel

The hotel was relaxing, clean. The staff were friendly and helpful. The food at the restaurant was great.

Amazing ambiance. Great staff and Daily Breakfast.

Excellent.

Everything was beyond great!

Great location; pretty room great mattress. On site lovely concierge service. Aggressively Ecco conscious ...fill your own water bottle somewhere down the hall.

Great location; pretty room great mattress. On site lovely concierge service. Aggressively Ecco conscious ...fill your own water bottle somewhere down the hall.

This hotel used to be my favorite, now it lost it’s charm, the place needs renovation.

Location only. Nothing else Gym is ridiculously poor. I didn't like it at all. No windows and extremely small. This is not what I expected from a 5 star hotel. Breakfast was also extremely poor and quality below average

Exceptional

Nice but smaller

Great staff & very clean facility

very friendly staff;clean room

This is one of the few good hotels in San Francisco and the location is perfect.

Beautiful overall , this is not as complaint but the shower head in our bathroom didn’t have any water coming out

Yes

Exceptional

Great location. Good vibes. Nothing.

Location and nicely decorated Views and location Nothing!

Superb

Location and nicely decorated Views and location Nothing!

clean room, hotel ambiance and decoration

Fell in love with his hotel. The room and the view was fabulous, the front office team was great and dinner at the hotel restaurant was excellent. Nothing

Check in was great

Friendly and helpful staff!

Amazing hotel

Property was so gorgeous and clean

Exceptional

My husband and I really enjoyed our stay.

The waterfront view room would definitely take your breath away. It was right in front of the Bay Bridge and very near the Ferry Building. Everything screamed wellness in the hotel; it was beautifully decorated and also well thought out. I had the most amazing time just sitting by the window and enjoying the view, especially when you can see the sunrise, and that was pure magic! Trying to give some constructive feedback but can not find any faults to be honest ;) It was a perfect stay!

Great location. Rooms are a good size. Gym is a little small and was packed most mornings.

Amazing service and ammenties are nice

We loved our stay!

We booked a two queen water front room for watching new year’s fireworks. We specifically requested a room with views of the bay bridge (and paid accordingly). However, when we checked in, our room was facing the ferry terminal. The view of the bay bridge was totally blocked. When we asked the front desk, the gentleman told us that the fireworks will be at the ferry terminal, not the bay bridge, which is totally untrue. We ordered in-room dining in order to watch the fireworks from our window. Only find out it’s totally blocked! The hotel has certain European charm and is very clean. The room is quiet. The bed and bedding are comfortable. There are enough charging ports which is quite convenient. The staff at lobby are courteous and helpful. Room amenities were old and need maintenance. The towels were stacked on the under-the-sink shelf. There aren’t towel bars to hang our towels after use. The coffee maker is not working. Maybe that’s why coffee and tea bags in the cabinet were old and rumpled. The basin drains super slow. We checked in as three guests and were provided two sets of towels and robes.

Nice comfortable room and lobby

N/a

Great staff!

Clean Room, Amazing Staff, Wholesome Mission

The room was spotless. The one thing we had was a hair in our food and our breakfast, but besides that everything was good.

The staff was incredible and we loved all of the design touches in the room. The attention to detail was impressive.

Great room, comfy bed

Great room. Really comfortable. Quiet.

I would remove the wood piece in the shower, it had mold on it and I have a mold allergy.

Beautiful hotel. Great staff.

The room was great with an organic green touch we liked. The couples massage was nice and the location perfect close to places to see and very safe and clean. Breakfast and lunch is served in a cute restaurant with beautiful sunlight.

Terribly over priced. Good location.

It’s a gorgeous space in a perfect location I don’t understand what the amenity fee is for?

Wonderful accomodations, staff and aesthetic. Highly recommend.

This was definitely one of my best hotel stays. I love to travel and finding a place with such great service and a lovely aesthetic always makes the trip so much better. The staff is kind and helpful and the rooms are beautiful. A wonderful hotel that I will definitely return to.

The room was amazing and the view was spectacular! I called prior to check-in, arrived approximately 30 minutes prior to check-in, and was notified that the prior guest in my room had a late check-out, so I would need to wait. It took about 1 hour after check-in for the room to be ready. They did state they would give a discount on the room since we needed to wait for check-in, but the refund has not been processed with booking.com, so now I need to call for the reimbursement.

Great location and property

Beautiful hotel and rooms! 10/10

My favorite hotel in the city

Absolutely everything. The room, the decor, the location. This is definitely one of the best hotels we have stayed at in the City. N/A

Rooms were huge, clean, love the decor and that there was minimal collateral. Great mini bar and toiletries were amazing. Appreciate the efforts to be more sustainable.

My biggest issue was check-in! Kelly was quite arrogant and rude, shocked that this was our first impression..not impressed…after that staff has been wonderful and hotel is quite nice!

The bed was really comfortable and the room was quiet. The room had a stale smell and a terrible view. For the price it really did not feel luxe at all.

Beautiful!

Will stay again. Fabulous.

Amazing hotel, great location

Very friendly staff and eco friendly rooms

I booked an alcove king room for my husband and I. We checked in early, and our room was not ready yet so we checked our bags and went to our concert. When we returned our room was ready, however when we got to our room it was not a king bed and was two queens. When I called to the front desk, they told us no other rooms would be available and all they offered was an $80 breakfast credit for the following day, even after explaining to them that I am 32 weeks pregnant with a pregnancy pillow and wanted to be in the room my husband and I booked. We were so excited to stay here and were really disappointed, especially for the service at what was a luxury hotel. The next morning when I called to order breakfast and explained that there was a credit given to us I was also given pushback. Just overall really disappointed in the service here.

I really enjoyed my stay at 1 Hotel San Francisco. The property is chic, stylish, and perfectly located close to the water with STK conveniently right across the street. The hotel feels thoughtfully designed, ergonomically friendly, and incredibly comfortable. One of the best parts for me was how pet-friendly it is—without any extra charges or hidden fees. They even provided my puppy with a cozy bed and dishes, which was such a thoughtful touch. While it is definitely on the pricier side, the experience is absolutely worth it—I would definitely stay here again with no hesitation.

qalkable

Excellent customer service and very comfortable room.

Room was upgraded! The restaurant food was wonderful. It’s a great location for walking and seeing the bay right across the street. Easy to travel to and from. Comfiest beds!

Ice place I would viy

Great stay!

Loved this property. Upgraded our room with a fantastic view of the water. Very walkable. Hotel car Audi was wonderful perk to drive us to dinner. Very eco friendly. Great breakfast! We reserved rooftop tubs-worth every penny. Complete luxury with beautiful rooftop view. Can’t wait to come back:)

Great location. Breakfast has very limited menu. The Reims facing the water are smaller than what was advertised on the web. Overall good place to stay, but I would not rate a five.

I reserved a room w/ a king bed and city view. The “city view” was slightly disappointing as it was more of the rooftop A/C area with a small square liking out onto Embarcadero. But it was fine, we weren’t there for city views so I didn’t let that bother me. Within being in our room for a couple hours, the sliding barn-door to our bathroom malfunctioned and when I informed the front desk, they said it would be a couple hours to fix but they would move us to another room in the meantime. I accepted because I didn’t want our family of 3 to have to deal with using the bathroom with no privacy!! However, upon seeing the room we were moved to, it really felt like a downgrade to me IMO. While the layout of the room was more or less identical, the room was definitely smaller and the view was even worse. I requested that we be moved back to our original room once the door was fixed and they said they would honor that. Anyway, the reason I am bringing all of that up is because under any other circumstances, something like that would've likely spoiled the entire stay and left a bad taste in our mouths about the experience. The staff here go above and beyond and went above and beyond to ensure that we really couldn’t complain about anything. The service was always top tier from every single employee. They went above and beyond every time.

A beautiful hotel. Most staff were lovely - unnecessary friction with a couple. The facilities that the hotel has are impeccable - b

Great location for food and transportation options!

Nothing!

While the room was great, I could hear someone drumming very early in the morning which was the only negative.

Location, room size, food The coffee isn’t great, it would be amazing if they hired a proper barista

Everything was spectacular. This is the kindest staff I have ever encountered at a 1 Hotel with the best service (and I’ve stayed at every U.S. property. They truly cared about my fiancée and I having a wonderful celebration for our recent engagement and we will be returning for every anniversary. Bravo to the management team!!

The check in was convenient and quick. Very informative as well.

Property and room service very clean & professional. Rooms & hotel smelled like a spa all the way through. I didnt like that there wasnt a microwave in the room or common areas, but i get it!!

Great staff

We booked a trip for our baby moon/birthdays and we are so pleased with our stay. The room was immaculate, service was outstanding and we liked the area where the hotel is located. Also, the restaurant onsite was delicious! We mentioned during check in that we were expecting and celebrating our babymoon and Christina at the front desk surprised us with a gift for our baby! Our stay felt very special!

Great stay, nice, clean and good room design.

Excellent location.We could walk to the fairy building. Many excellent restaurants close by. Beautiful view of the bridge. N/a

Excellent stay! Charming, friendly, cool vibe!!!

The bed. The bed alone made this experience a 10 for me. I’ve slept in many hotels around the world but this bed is something I’ve never seen.

I liked the whole vibe of the hotel. I loved the sustainability theme. Overall, it was a large corporate hotel but with a boutique hotel feel to it which I really liked. Nothing.

The aesthetic of this hotel was lovely. The staff was very friendly, and the bed was comfortable.

Every time I come to town on business thus far 1 has treated me tremendously well. The staff is extremely accommodating and thoughtful very refreshing as compared to a few other 1 properties I have stayed at. Nothing.

Very good

Unique use of recycled materials in their environment Some details such as stained coasters in our room, beat up bottles and opened snack on mini bar, stained couch in room with what looked like large about of dry hummus (is my hope) .. attention to detail for the price of this room would be nice

Boutique spa, friendly staff!

Beautiful hotel, friendly and helpful staff.

Great experience

The front desk gave us a room fitted for disabled students stating it

Loved it

Beautiful property and location. Super walkable and awesome amenities!

The front desk and valet were great! I wasn’t happy about the spots on the bathroom floor but the shower was amazing and everything else was pretty clean. I love the vibes of the hotel, feels like you’re at a spa. I will stay again!

Nice place for staying very cozy definitely we will back again

Nice place

This property charged me two additional fees for amenities which I did NOT use. The property states that this is a surcharge to EVERY guest, regardless of use. They state that this is in the Expedia description, which it is NOT. Pernicious charge and totally unacceptable. I will never return despite the high quality of the hotel and the awesome location.

NOT a 5 star, even the concierge told me they are not like the Four Season’s or Ritz-Carlton. I would say 1 Hotel Miami is 5 star, this one is not.

My favorite place to stay in SF

Next the general architecture, attention to detail, the fun ideas like using a wood chit as your electronic key....lovely. Great neighborhood - quiet with easy access to the Ferry Building.

Amazing

Beautiful space. Everyone around us was offered an upgrade- we asked for one but nothing above our room category was available. Loved walking over to water, down the piers.

Buena ubicación

Friendly Staff, Homey feels. Convenience location

The best

Great view of the bay.

Fantastic experience and property, just beautiful. Staff is all top notch, with a special shoutout to Christina at the front desk and the gentlemen at valet. Truly great hotel that will continue to be my go to anytime I visit the city.

The stay was relaxing and perfectly located. Beautiful views, great food, amazing vibes.

This is a favourite hotel of mine and I try to stay there every time I’m in SF. The proximity to the Ferry Building and the Bay Bridge are excellent. Also 20 minutes to the airport!

Great location, amazing view suite, very friendly service. The room lacked simple amenities like a magnified make up mirror, convenient hooks in bathroom, a place to set your towel near the shower, long hanging space in the closet area, etc. The layout was awkward. For $2500/night we likely wouldn’t stay there again for those reasons.

Great property. But i was really disappointed to get a $572 bill. Be ready to pay almost $100 per night to valet.

Expensive but great place to stay - environmentally conscious

na

All workers very nice. But Leo the concierge was excellent. The location and the front view of fireworks amazing!!!

Really good service

Very nice hotel with pretty interiors. Location is great — away from the hustle and bustle but close to main lines of public transit. Only complaint was with bed / pillows and in-room AC being confusing. We didn’t sleep well. Otherwise, 10/10.

I was pan-handled in the lobby lounge by a young guy asking me to buy him a coffee & a croissant. He was sleeping on a sofa prior to asking me to buy him breakfast. There is NO visible security anywhere in the hotel. The hotel said their policy was to keep security on the “down low” as to make clients feel more comfortable. I would feel more commutable SEEING security.

Beautiful lobby. Many nice seatings areas.

We were informed the bar would be closed all day for an event; but, we were told complimentary wine and cookies would be offered in the lobbybrom 5pm on. That was a lie, and we were then informed 7:30 .....nothing! Your hotel is expensive, but very nice: having no access to food and drink facilities diminished the hotel....

Beautiful and friendly. Terrific location.

Breathtaking

Amazing

Nice hotel. Very much a fan of the hotel's sustainability efforts.

Hotel advertises free in room amentities on their website for suites, only to find out that does not include if you use Hotel.com. $30 for a beer and a Mimosa. Overall not impressed.

Love this hotel! Love sf!

Helpful staff. Clean rooms. Good food. Convenient location.

Amazing stay!!!

Lovely

Great

Great hotel 👍

$12 for a bottle of water? Cmon! They nickel and dime you, only in much larger denominations. Need lessons from properties like Inn at the Market in Seattle

Great stay

Great stay thx

This hotel staff does not know how to drive a cyber truck. They will misclassify your tesla truck as oversized and charge you twice. Do not go here.

Why is my tesla truck oversized???? It’s a regular car!!!

Excellent hotel in a great location

Best hotel experience in SF to date

It’s was good but not the best

Great came her for our 1 yr wedding anniversary. Very impressed of the overall service, cleanliness, and value of this location. We will come back or at least to another Hotel 1

Food was amazing, only wish they stayed open later.

Very clean and highly esthetic

Beautiful, sustainable property with excellent views of the bay and well located across the street from the ferry build. The rooms are clean and have natural healthy materials, filtered water if available. Since the weather is mild in SF I found the down comforter to be too warm and wished that they had lighter bedding. Service and staff is very good and the restaurant has delicious, healthy organic food. The line to order breakfast, however, was confusing and inefficient. They need more people taking orders or should provide table service.

Their additional fee’s are ridiculous. And not well explained so a couple things I should have received I did not. Nice hotel and great location but those “hidden” fee’s are insane.

Wonderful hotel

The room was not super upscale - did not feel worth the money. It didn't feel like a super luxurious hotel that I would expect from 1 Hotel. Everything is ridiculously overpriced from the room itself to the spa services and the mediocre food.

loved it.

Staff at check out was not attentive, not friendly. Also the charges on the check out in the room was different than the emailed check out amount. Charged an additional $50 with tax and a service charge for mini bar use that we did not consume. Still waiting for the refund!

Excellent service and peaceful ambience

This hotel is very conveniently located in FiDi. However, I was very disappointed with the service and lack of transparency regarding the parking fee (this should have been disclosed at at the front desk during check-in). In terms of service, in-room dining was mixed up, text requests were not always answered promptly (or at all), and I found the food overall quite mediocre. Additionally, I had a rather unpleasant time when I drove up to get checked in. The valet driver assumed I was there to pick someone up and was visibly surprised when I said I was there to check in. Not sure whether it was my casual outfit (just in sweats for comfort of travel) or what the reason was... but quite disappointing, especially as a woman of color.

Having stayed in every 4 and 5 star hotel in San Francisco, it was hard to see how this hotel rates as is does (i.e. Michelin, etc). The rooms are fine - cozy-ish, clean. Nothing special. The hand held shower head was made of cheap plastic, and the holder was broken, making it impossible to set a comfortable position while showering. Experienced an incredibly frustrating interaction with staff on check in, being made to place an auth hold on a credit card for room and tax despite these charges having been pre-paid (with the receipt from Expedia to validate this). Just not the service I’d expect at a high end hotel. Everything else about this property seemed fine - certainly nothing particularly special. Except the location, which providers fantastic views of the SF Bay Bridge and the Bay.

Would not recommend at all with young children the vibe just didn’t match with me personally I’ve had better luck at lots of other hotels even at the Monterey Plaza Hotel was more friendly and accommodating feeling

Clean and newly renovated….

What a beautiful hotel! Best location and so safe! This will definitely be our go to spot when we are in the city

The location of the hotel was perfect. It was nice a clean. I had the waterfront view and was able to have a great view of the bay bridge. I was also able to watch the 4th of July fireworks from the terrace. Everything was in walking distance. The hotel also offers free car service that will take you within a 2 mile radius.

Valet staff could use more customer service training

I was totally pleased with my stay! Great amenities!

Was able to upgrade my room.

Beautiful, smells amazing, great dining, nice comfy rooms, great service by employees!

It was amazing. Love the slippers, so I took them back with me. It was as good as any other 5-star. Love the organic feel of the entire building. The registry staff were great.

My favorite hotel in the city

View of the bay and easy access to SF. Wonderful.

- Stylish and modern design - Overall hotel vibe - Great amenities in the room What we didn't like: - No buffet breakfast option - The minibar in our room had some dust on the items - Bar was out of my fav beer

Love love this hotel, it is in a great location, the service is great, the people in concierge were so helpful, they have a nice restaurant with a nice patio for breakfast, we just have positive things to say about the 1 Hotel.

Satisfied

Great service. Well decorated. Very clean. Friendly staff. Plus dog friendly!

The aesthetic is amazing, the decor and the service is impeccable. The staff varied in certain interactions I had. As someone who doesn't like to bother people, I found some staff to be extremely helpful whereas 2 seemed to be extremely snarky and rude. It was a wonderful stay in the areas of cleanliness, ambiance, and overall service. I found the stay to be very enjoyable and would highly recommend 1 Hotel's service to anyone that is interested in staying. The spa however was beyond expensive for the window of time allowed for services. There are 5 star spas that charge less than this one, the view is nice from the rooftop, however you will be spending up to 300 dollars for a 50 minute massage which isn't all that common at most places. Overall, 8.5/10 stay.

Is great friendly staff and the rooms are beautiful and equipped with everything needed

Lovely, knowledgeable, friendly personnel. The hotel itself is Quite special. All in all as close to perfect as can be in this imperfect world.

Loved the hospitality of the staff.

5-start service

Excellent

Beautiful hotel in the best San Francisco location. Waterfront with amazing views. Very eco-friendly with excellent service. I got a wonderful massage on the property. The food was top-notch. 5 stars all around.

Great hotel top to bottom

Hotel really not worth the price. Superficial decorations aim to make it seems comfier than it is. Breakfast not that tasty. Good gym

A beautiful place to stay with a great location.

I liked it was New, upgraded hotel. Great food next door. View. I didn’t like the first two rooms given to me. Not at all what was described in my online booking for the price paid or photos.

High end property, fantastic staff

Excellent hotel, enjoyed every part of our stay. Very clean and comfortable and staff, especially the concierge are amazing. Would highly recommend.

Great stay!

Nice ambience

Friendly people and great spot. Location is perfect for those that are afraid of sf. Rooftop unbelievable.

Good

Great hotel, look forward to staying there again.

Hip hotel in an excellent location directly across from Ferry Bldg. Lots of quality dining options in easy walking distance.

Customer service excellent