Courtyard by Marriott San Francisco Union Square

Upon arrival, the valet staff was super helpful and kind. The front desk staff was efficient and offered bottled water. The room was clean and quiet in spite of being near the elevators. I had the best night of hotel sleep I’ve ever experienced. Check out was a breeze. Staff in all positions were kind and courteous throughout the stay.

Staff was super friendly from check in to valet. Property and surrounding area was clean with plenty of good food options nearby. Rates were reasonable. I would definitely return.

Bad

Hotel lobby was clean and large. The room was very spacious and clean. The view we had was super cute too. Parking was valet that we chose it was pricey but I was only there for one night so I just made the choice to go with their option. I’d probably come back here again the area was in a good spot from bars, clubs and the shopping district.

We had a great stay! The staff were very accommodating and helpful when there was a little mixup with our room booking. Front desk gave out bottled water which was very nice on our daily adventures, and there is refreshments and snacks served in the lobby. Room was clean and overall had a pleasant experience.

I really enjoy for any moment

Very good

Superb

It wasn’t that good experience.

Exceptional

.

Nice clean

Did not eat Breakfast. I parked in the Masonic Lot.

I would have liked to have an ice machine to be closer. Having the ice machine in the basement was a little inconvenient, but understandable give the age/layout of the building. I would have like to see a continental breakfast provided to guest in the morning. Since our stay was over the weekend, perhaps this is something provided during the weekdays. Lastly I think the cost of overnight parking is too high. I think a more reasonable price would be between 40 - 50 dollars.

The room(s) were very nice. The beds were actually rather comfortable for hotel beds. The location of the hotel was perfect for the itinerary we had during our stay in SF. Upon arrival the room was clean, nothing to report there. My only suggestion is to have fans in the bathroom(s). I would have liked to have an ice machine to be closer. Having the ice machine in the basement was a little inconvenient, but understandable give the age/layout of the building. I would have like to see a continental breakfast provided to guest in the morning. Since our stay was over the weekend, perhaps this is something provided during the weekdays. Lastly I think the cost of overnight parking is too high. I think a more reasonable price would be between 40 - 50 dollars.

Clean room, friendly staff.

All was good despite the location

Nothing, rude staff Everything

Nothing, rude staff Everything

Good

Location is perfect if you’re looking for tourist things to do in the city. The hotel was clean and our room was cleaned and reset everyday. Staff were all friendly and very helpful.

Superb

Exceptional

Staff was friendly and location was great!

The staff was kind and friendly. We opted in for VIP Parking, and it was very convenient.

Customer service was excellent! Especially Marilyn

everyone was so kind and great!!! would come back!!

Exceptional

Front desk was wonderful. Sheets were wrinkled and pillows were lumpy. The mattresses gave us bad back pain for two days not comfortable at all. Rooms were way too small, but that is understandable because the building is older. No amenities in the bathroom. Yes you can order or call for the amenities, but not in the middle of the night when you first get there. They should already be in the bathroom for guests to use. Disappointed in the Marriott with this one, even though they have been there for a long time. I felt like they could at least make their guests comfortable and want to come back again.

Great

The staff was amazing, the women at the front who helped me during that time - she was a Filipino women with a bright personality! Would come back just for her . Made the experience 10x betwe Rooms are small even if you pay for extra …

The staff was amazing, the women at the front who helped me during that time - she was a Filipino women with a bright personality! Would come back just for her . Made the experience 10x betwe Rooms are small even if you pay for extra …

Staff was amazing and accommodating. Room was updated and quiet.

The size of the bathroom Size of the rooms looked much bigger in the photos. $87 charge for parking. Idk if I missed that on the small print. Bathroom door didn’t shut all the way

The check in staff were awesome. The place seemed clean. The cafe lacks a decent menu That part of Post street leaves alot to be desired. We rode the ferry from vallejo and walked to the hotel. We were pulling a small suitcase and just past union square I had to carry if to keep it out of all the excrement on the sidewalk. Then one block away there was a guy on thd ground with his ass hanging out snorting off the sidewalk. I picked Courtyard ouf of familiarity and was dissapointed at the street vibe. I am actually a bit surprised marriott boughg the old Maurice in that neighborhood

We liked the room, was calm, clean and staff were very friendly especially Chris The option for breakfast

Yes clean. And very polite and respectful. Ernest cometa the manager was very professional and very friendly

The doorman/security was good. It was quiet inside the hotel. There was no heat in the room when we arrived. The desk clerk (who was new on the job) knew nothing. The hotel manager said the room would warm up. It did not. The next day we asked for an extra blanket and told the desk clerk we had no heat. Later, the same day, we asked for a maintenance person to fix our heating. In fact, the building handyman came that evening and was able to get the heat working. Unfortunately, the neighborhood the hotel is in is seedy and rundown. Many of the buildings are shuttered and street people rule the sidewalks, especially at night.

The doorman/security was good. It was quiet inside the hotel. There was no heat in the room when we arrived. The desk clerk (who was new on the job) knew nothing. The hotel manager said the room would warm up. It did not. The next day we asked for an extra blanket and told the desk clerk we had no heat. Later, the same day, we asked for a maintenance person to fix our heating. In fact, the building handyman came that evening and was able to get the heat working. Unfortunately, the neighborhood the hotel is in is seedy and rundown. Many of the buildings are shuttered and street people rule the sidewalks, especially at night.

Clean room and very comfortable bed

Exceptional

Staff was very friendly and nice. Room was very clean.

Friendly staff. Good breakfast.

Did not do breakfast

best staff! super friendly and helpful, went the extra mile to make sure all our needs were met.

We had an ER visit on the day of check in and with all the chaos, we didn’t had the opportunity to call the hotel to inform them that we are checking in the next day. We were told the next day (by the hotel) that the booking is gone. We had to make another booking directly with the hotel due to that. In addition, we were charged cancellation fees! We paid in full for the initial booking by the way! We requested hotels.com to have it waived as it was an emergency. But the hotel management denied the request!

Great customer service, clean, room is a little small but it has everything we needed.

Staff at the front desk are great! Thanks to Suzy and Christian for accommodating us. You made our stay wonderful!

Edmon had great customer service

No bathroom fan, really small bathrooms, smelly rooms. Not a marriot level.

Good deal

No breakfast available

nice staff and accomodating

The place was really nice and central to everything, but the thing that really stood out was their staff, they were genuinely so kind and welcoming especially Antoinette she was amazing!

Ghgh

A/C issues the second night. Stains/general dirtiness in the room. Mosquitos in the room.

The hotel was in a great location and the rooms were nice and the restrooms were small but functional. Upon check-in we were greeted by Desan who was amazing. Desan checked us in quickly and provided us information of easting establishments and routes to various attractions. The hotel was clean and well kept. I would visit this hotel again and recommend it to anyone staying in the Union District.

Great value hotel situated very close to Union Square. Would happily stay here again.

Didn’t try the breakfast but the area was alright. Super close to unj

On the Travelocity site they don’t tell you that there is $77 per night parking fee.

The hotel room was really small, including the bathroom. The refrigerator was also really small. No parking garage. I will never come to this hotel again because parking is not including they only offer valet which is almost 90 dollars total for the night.

Ac didnt work ac set to 60 and room still warm. Wifi was down for multiple nights. Staff is amazing. Very dirty outside and homeless population very high near hotel. Restaurant not open all day or bar. Breakfast and coffee only until 10:30 the closed rest of day and night. Couldn’t go down to bar and chill never. If it wasn’t for hotel staff I would never stay again. Took over 20 min to get car from valet everyday.

I have to spend some time highlighting the very friendly staff. However, the absolute best staff members we loved were Susie and Christian (I hope I spelled their names correctly.) Christian without a shadow of a doubt made us feel like we were the only guests in the hotel. He made us feel like family. Every time we left he had a kind word or even just "have a great day." We missed him when he was not on shift. Susie is the reason we decided to stay at the Marriott. We called in before booking and she took the time out to tell us not only about the hotel, but also about the city. She is an amazing person who treats every guest with care and respect. She also greeted us as we left and when we returned. We will definitely only stay there when we visit San Francisco again. It was an absolutely amazing stay at the Courtyard Marriott!

Thanks for everything to All the staff, so kind and Nice.

Friendly front desk staff. Check in was a breeze. Clean room and bathroom. Room service was great. Comfy bed. Hotel environment felt safe. Nice gym.

It was a great stay for our family. It was a busy weekend with the Outside Lands Festival going on in the city but we didn’t feel it even with the hotel being booked out. The service was top notch with everyone being friendly, warm, and courteous. Valet parking is a bit expensive but on par with all other hotels and parking garages in the city. I recommend staying here for business or pleasure!

The area around the front entrance is not very clean and is in close proximity to some not-so-attractive hotels and clientele.

This property was very supportive and cognizant of guest security. It’s centrally located, reasonably priced and close to some very good breakfast places.

The hotel was just what we were looking for in terms of a stay in San Francisco. Close to Union Center and a Waymo was able to pick us up to take us anywhere else we needed to go. Huge shout out to the valet Chris, he was there to greet us every morning with a smile and small chit chat as to what our day had in store.

It was very clean and conveniently located to all attractions, in the middle of the city and staff was great. I like that they always had water and coffee in the lobby. And the door men were very courteous and attentive.

I would stay there again it was very nice and we walked everywhere we needed to go once we got there.

Amazing. Clean. Excellent Service.

The location is not the greatest due to the noise on the street at night. The room was small but just right. The only downfall was the bar and food situation, during our stay the bar wasn't open. If you stay here go to the Japanese restaurant right across the street, it's delish.

Amazing highly recommended

Hotel was conveniently located

Everything was good

Very nice staff great at their job

Everyone was so friendly. Hotel room was spotless and comfortable. Convenient location to tourist areas. I would stay again and recommend to friends.

STAFF WAS GREAT!!!!

Great stay

The hotel was very nice inside, the rooms were nice and clean the only thing is outside of the hotel and the area around felt unsafe due to homelessness and people that seemed to be on drugs.

The staff are friendly and helpul…especially Chris!!

Had phenomenal service inside the hotel and experienced the most friendliest people on the street as we walked down to Union Square. Everyone greeted us kindly and wished us Happy New Year all week. The Union Square/Tenderloin areas offer the most delicious food and friendliest people.

My hotel room was robbed of mine and my friends belongings while we were sleeping

lobby off the street was pleasant. Transportation was easy and available. The only thing I wouldn’t rate a 5 star for is the street it is on. It’s not terrible but not great either.

N/a

.

Remodeling. Big dumpster outside. Appears that there are city ambassadors outside hotels keeping an eye on neighborhood. Small rooms but comfy. Staff very helpful and friendly. Cute cafe inside. Would definitely stay again. Close proximity to Union Square.

The hotel was under construction during my stay. This hotel was the worst choice I will never recommend it to anyone nor will I use Expedia in the future.

A lot of renovations going on, was made to go down through the construction which had wet paint and step and trip hazards, was noisy in the evening and street outside of the hotel stunk of human urine.

The hotel is great and the staff super attentive and helpful. The area is a lil on the rougher side of town but not bad they had security at the door at night so I felt safer.

Perfect place to stay after a concert at Oracle Park

Our stay was ok. Was really inconvenient that one of the elevators were not working. They also were doing construction on an upper floor so the active elevator was in use to support the renovation project. This made elevator usage fairly difficult. In addition the rooms were really cramped and small. Was it a terrible experience, no. Would I stay there again, no.

Valet parking only, no other option for parking. Didn’t realize this until I arrived.

We stayed in room 307 at this property and my children woke up with bites. After the 2nd day we finally found the source….Bed Bugs. Absolutely disgusting. The manger was great to work with and refunded two of our four nights. We feel we should have received a full refund. This ruined our vacation and has created a nightmare for us in making sure we didn’t bring anything home with us.

The property was going through a remodel. The lobby was really noisy and busy. The property is very very small. Pictures make it look a lot bigger. The rooms were clean. But they are outdated. The bathrooms (specially shower) needs to be gutted and redone. The area is very dirty and according to all of the Uber drivers, not safe at night. On Saturday, it was very noisy outside. Made it difficult to sleep. The staff was amazing. So friendly and helpful. My room was cleaned every night, which made it nice when we came back every evening to come back to clean sheets and clean towels.

Very small rooms and pathetic view

Staff was very nice and polite and helpful

Had a pleasant check-in Fabulous young lady checking us in. Area is starting to get questionable but a very nice older hotel. Used Uber they were fabulous all the times we used them. Getting to and from the game.

Staff took two hours to even provide a different set at 1Am Front crew Anna was horrible

The hotel is centrally located but the street is filled with homeless people and extremely dirty. The property looks shabby and old. The service is not up to the mark as well. No refill of bottled water. Will not recommend this property at the price they are charging. Can definitely get better deals.

The location of this hotel was perfect right in the middle of downtown; tons of food spots, shopping stores, and convenient to bars for a good night. Car is not needed. Walking is perfect.

The toilet became clogged around 10pm. Despite attempting to contact the front desk, I received no response. When I went to the lobby, it took over 5 minutes for an employee to assist me. Unfortunately, they informed me no plungers were available and suggested holding down the toilet lever to help it flush, which instead caused an overflow that I had to clean up myself. By morning, the toilet remained clogged. Given this unacceptable experience, I promptly checked out. To add to the substandard accommodations I received the $100 incidental fee has yet to be reimbursed. The process to cancel this transaction should be straightforward for the hotel staff.

Hotel lived up to what wee hope for and expected. Would recommend this hotel to other travellers.

Very small rooms, A/c was barely felt, even smaller restrooms, no shuttle service offered, front desk was not aware of their surroundings and did not know what to recommend.

Can’t say enough good things about the staff at this property. Kind and helpful, they really made our stay feel special. Thanks so much!

The room was very clean and nice, but space is very limited if you book a double bed room. So keep that in mind for people traveling with big or multiple suitcases.

Room was very small and concrete. Kinda had a basement feel. BUT the staff were amazing and the hotel is very nice. Walked to Union Square and food all around. I would stay again for sure.

Lots of transients a bit scary

Be prepared for a $83 valet per day! Tiny bathroom, terrible shower!

Reasonable hotel for the price. Older building that is clean but without the charm of old classic hotels. Staff service was good. The area around the hotel needs to be cleaned up as there are many homeless folks walking around.

Nice room and staff

I really enjoyed my time and I hope that I can stay at a Marriot again in the near future.

I was very skeptical with all the negative reviews; however, I've always had my trust in Marriott, especially Courtyard. My stay exceeded my expectations, my only complaint is that the walls are thin and you may hear other guests. I did not hear any guests, but I realized I could hear my group very well as I left the room and it worried me. I would definitely stay here again!

Large homeless population in this district

efficient check-in

The stay was great. The parking was horrible.

Comfortable

Area was a bit sketchy

I recommend getting this hotel it was clean

The bathrooms are tiny but it is what it is. Mine had a weird gross food smell. Wouldn’t go away.

Staff was friendly but the location was horrible.

Housekeeping was amazing

Had to wait over 50 minutes from request time to get my car.

Staff at check in was awesome!

Hotel was nice and in a good location where you can walk to some restaurants and coffee shops. For any other tourist attractions you need to catch public transit or Uber/Lyft. The only “negative” aspect of our stay was that the bathtub would clogged. Front desk was nice and allowed us to check in early and store our luggage for a few hours after we checked out.

Friendly and efficient staff, definitely would stay here again!

The rooms are on the smaller side. We had 2 rooms both with double beds. The bathrooms are tiny with no counter space. They were also dirty and looked worn. Due to the area it smelled immediately after steeping out onto the sidewalk. Would not recommend and the surrounding area isn’t very safe.

Ice machine was out

I enjoyed my stay and the staff was friendly. Would recommend to friends that want to stay in downtown San Francisco. Easy to walk to great food and shopping.

Small bathroom

This hotel was very clean and had great service.

Someone walked into my room at 9 am and woke me up even with the DND sign in the door. Hotel staff did not much care when I mentioned it. Super unprofessional and did not make me feel comfortable there.

No, information given for WiFi, WiFi available was unsecured my Norton security would not allow me to use the unsecured WiFi. Our stay was very nice, clean room, we had a beautiful view of the city.

Room was like a prison cell no windows no views parking was very expensive front desk very slow bathroom has mildew very weird shower drain all water going out of shower stall tv vey old pictures very dull

Great people working there.

The place itself was nice. The immediate surrounding area was getto.

Car valet service was good and well organized with off site parking … but $70 per day The area was actually The Tenderloin and not really in the nicer area around union sq. It’s not bad at all but need to be aware of your surroundings especially at night.

Area is not safe. Homeless people around

The property was pretty easy to get to considering that it’s in San Francisco. But when you first walk into the property, it’s very nice looking clean. The staff is extremely friendly and nice. The rooms are really nice clean. They smelled great. We had a great view of San Francisco. The only downside is that the bathroom is really small so it’s kind of hard to move around and get dressed in but that’s the only downside other than that this property is really great.

I made a reservation at Club Wyndham Canterbury, San Francisco. When arriving to the hotel, I was informed it was overbooked and ended up moving to another hotel not of my choice.

Staff all around are amazing

Loved my stay here! The room was the perfect size for a solo traveler! The only thing that would have made my stay even better would be an indoor pool, haha!

The homeless population in the surrounding neighborhood is many. The hotel itself is nice. There are several good Thai restaurants within a block or two.

Nothing

Would like to compliment James for his great service! Expedia secretly booked lower floor for me without informing me, but James went the extra mile to give me an upper floor room.

and lighting options in the room. Nice contemporary decor and new clean items. My coffee tray had not been replenished, though so we only had one coffee cup. Not a huge issue. It is 3 blocks from Union Square and in my opinion should not have Union Square in their title. Not a great neighborhood for walking. Kinda false advertising. Massive tourism charges in addition to the room price. We live in CA but San Fran is starting to price themselves out of the market - especially with all the extra folks living on the streets now.

I was placed in a basement room with a window on an air shaft that did not open. Friday night there was a loud screaming fight and loud music in the hall or adjoining room until 3:00 am. The maid left me one leaking coffee cup the last night. Oh, I forgot the rubber toasted bagel for $7.00 plus tax!

Location was close to the venue.

No breakfast all three days. Times changed for it and a large family one day took the staffs time snd told us weight just for toast would be twenty min. Sat wax to open at seven and didn’t. We left for airport without even coffee.

Everything was excellent