SureStay by Best Western San Francisco Marina District

The breakfast was a pass.

Clean room & staff

The room smells like urine when we got in. The toilet flash is loose.

Good place to start with the family

Nice, clean an affordable place

Clean Room, Good stay. would stay again. no complaints! For the price it's a good spot! 10/10 will use when needed

the cleaning ladies came the third day to the room took out the towels and didnt replaced them. Next mornng I had to go out in my Pj to ask them for towels. I have not receive the USD100 deposit back in my account.

Great location. Some wear is normal but this has been neglected. Beware the design of the hotel makes for a lot of noise. The rooms all open to a tiled hall, every sound echoes from both floors. Staff was great, breakfast was adequate. The neighborhood is outstanding. Great nightlife, shops restaurants!

traveled with my partner, rooms are much smaller than in the pictures, but it’s clean and comfortable if you want to walk around and see the city, breakfast is not good there’s only cereal,waffle and cheap snacks so we never ate there

The front door was abit faulty when closing —pulling really hard to ensure it was closed or shoving it hard from the inside to close. The bathroom floor around the tub seemed to have mold/ black matter on them —humid in bathroom I’m sure but still needed more attention when cleaning.

The Bad: hotel is small and old and most of the fribt desk staff doesnt speak spsnish

There is no security door to enter the Hotel, the stair case is very noisy,

The location is great, a lot of things in walking distance. The parking wasn’t the best and not many spots or not spots at all.

Room was not clean and need lots of repairs, staff not friendly, breakfast was okay just the basics but the area was not kept clean, parking is available but only has like 8 parking spaces that are very small.

We went here for a family trip… I chose this location because it’s good reviews and reasonable price however after visiting I would not book again. The parking is limited and on a first come first serve basis, which is not ideal at all as there is not much street parking. The room had a broken lock, missing fire alarm, and broken off the wall soap dispenser. The stairs up to our room had sticky material that wasn’t able to be cleaned off as i saw housekeeping daily yet the sticky material was there daily. The shower was clean however still felt dirty as it had dirt brown residue all over so we did not feel comfortable with the shower. The floor in the room was clean however same it looked to be dirty. Possibly it could just need renovations as it might be clean just very outdated and wear and tear felt dirty.

Helpful staff

Nothing. Tv didn’t work. Falsely advertised In photos. Yes, it looks renovated, but it’s extremely disgusting and dirty. Plank flooring lifting. Hairs in the bed. Floors black and dirty. We ended up leaving. It felt dirty and like a health hazard. Smelled weird.

My room was spacious and clean. The bed was very comfortable. The location is excellent for being in the heart of the Marina District. I requested assistance with adjusting the temperature in my room and never received a response. I had a horrible experience with one of the front desk staff members. The breakfast area was very minimal and low quality items available, including poor coffee. I would never stay at this property again, nor would I recommend it to others.

The continental breakfast and coffee were nice. They had a waffle machine downstairs, along with fruit, yogurt, cereal, and oatmeal options. Since it was cold during the weekend, I turned on the heater in the room and it worked perfectly. My room also had a microwave and a spacious fridge, which was very convenient. There was also a desk area that made it easy to get ready. Overall, it was a comfortable stay.

Excellent stay

The location was perfect for walking to the piers and had awesome little restaurants, coffee shops, and scenery Was beautiful

However, there are some downsides. The parking is extremely tight; you have to unload all passengers and luggage first and then somehow squeeze out of the car yourself. The staff is also very loud, and it was unpleasant being woken up by their shouting. The condition of the rooms is mediocre: the toilet paper holder was broken, so the roll was just sitting on the toilet tank. What’s worse, it wasn't even a new roll — they didn't even bother to change it after the previous guests. I’ve never seen anything like it before.

Great customer service! The front desk person even moved his car for me to park in his spot. Thank you! We will be back!

For the me location is perfect for somebody who wants to visit San Francisco on a budget .It was my 3rd time there and the small breakfast in the morning helps a lot too

Basic, no frills hotel, could use a refresh all around. Would consider staying again due to location and price, but would check other options nearby first. Room is noisy and you can feel floor shake when people are walking, I was on top floor but I can imagine bottom floor would be much louder and not good for light sleepers. I slept w earplugs and was fine. Cleanliness and upkeep wasn’t great, but it is a budget stay in an older building, so I wasn’t expecting much. Shower curtain holder was falling off, which is a pain when trying to shower, towel holder was loose too, maintenance just seems to not be maintained. Lobby restroom should definitely be refreshed, it’s a little rough, and breakfast is served right outside the bathroom. The younger woman working the desk at checkout was lovely, very friendly and helpful.

Conveniently located in Marina District Room was clean. Housekeeping staff helpful Paid for suite with fireplace. Fireplace did not work. Informed front desk and was told “it doesn’t work” TV remote not working. Smoke detector missing with loose wires hanging from bracket. Electrical outlet under desk not secured into box and was sticking out past wall with bare wires exposed. Toilet paper holder missing with exposed hole in wall. TP roll’s sitting on floor beside toilet When hair dryer plugged into wall socket bathroom lights turn off

Property was nice but my door sensor didn’t work my entire trip, which required me to get the manager everytime I wanted my door open.

It was very dirty, and the rooms were poorly cleaned. I reserved parking, but in reality no parking space was provided. There was nothing for breakfast except tea with apples. The room I was given did not match the photos.

The breakfast bar, didn't have a lot of variety to chose from. Housekeeping staff were not friendly at all. One front desk worker was super friendly and had good customer service. Room area sucked, people walking by and talking loud. Thumping of foot step and rolling luggage, right by our room

Good value for money

Loved the ac… The fire place nor dryer worked

The property was nice for the price. The Breakfast was good for what I had expected. My room wasn’t cleaned by time i got back at 4:30 in the afternoon but I really didn’t need it, so I gave the woman my trash I wanted taken out. I had made my own bed that morning so there was nothing really for her to do. I’d stay again. Also I was traveling Solo, as a woman I felt comfortable with the hotel.

Our tv didn’t work it was so loud.

Breakfast is good. Clean room they change our towels daily. Staff is friendly.

Clean room and friendly staff. The breakfast is a bit limited in options

Amazing place

Rooms are clean and nice, so much stuff nearby to definitely recommend staying here.

Breakfast was ok. Housekeepers very friendly but parking was very limited on the property and on the streets.

Limited parking, the showerhead fell out and they never came to fix it

Breakfast menu: Awful, just pancakes, cereal, and thats it.

Breakfast is very simple, but there are plenty of options nearby to eat. The Marina District is very walkable, and it’s also close to Pier 39.

The hotel is great for a few days in san francisco. It sits on a fairly busy street but the public transport is very handy. Breakfast isn't up to much but it's more than most provide. There are loads of good shops, bars and restaurants within a few minutes walk. Every member of staff we encountered was helpful and polite.

Coffee, pastries, limited fruit. Waffles.

Convenient location, good staff, and good room accommodation

Mold in the shower and a spider crawling on the wall .. also no parking when we got there

Inside rooms were quiet, for the city. Close to good restaurants and the Palace of Fine Arts. Parking very secure.

Convenient location to explore cow hollow snd marina. 20 minutes walk to fisherman’s wharf, nice staff, comfortable for the price.

The shower was hot and the bed was comfortable. It was in the Marina district. The room was clean. We luckily did get the as advertised free parking but this is on a first come first serve basis and not guaranteed which we didn’t realise at the time of booking. Fairly basic accomodation. It felt a bit unsecured. The included breakfast was okay but a very basic continental.

The staff were all very lovely and the room felt safe. Surrounding neighborhood was fun to walk around!

I’ve stayed here 2 other times. It was with in walking distance for the conference.

The floor in the room hadn’t been swept and we kept getting dust and dirt in the sheets.

Terrible, needed a refund because didn’t feel comfortable at all at this hotel. Left the same night I checked in.

Clean room, limited parking available, walking distance to restaurants and convenience stores

The location is slightly suburban, but is quiet. There are several available bus routes and may be convinent. There aren't many small restaurants nearby, so I suggest eating a proper meal before taking public transport back. The top floor is the second floor. Although there's no elevator, my luggage wasn't heavy, so I could still carry it up. Some hotels in Japan don't provide elevators for passengers, but they do provide elevators for luggage. I'm not sure if this hotel has that facility.

Although our ‘Suite’ was right by the street it was surprisingly not too loud. The place itself doesn't look too bad, the issue with our stay was that the suite we stayed in had been trashed the night before (confirmed with front desk). Some floorboards had gaps between them and my lady almost fell because of that. The toilet paper holder was holding on for its life, and the toiled seat was crooked. Cigarette smell while walking in was also unpleasant, we had to open the window and leave the fan on while we were away. I understand this couldn't have been anticipated but i believe we should have gotten some kind of discount for the place being like this upon arriving.

Safe area to walk day and night. Clean room close to all kinds of shops and restaurants/bars. Staff very friendly.

Very clean, perfect for the price

It was close to main attractions, house keepers were super nice and always asking if we need it anything. Front staff was rude most of the time. had requested adjacent rooms and they told me I had to check in early for that, parking was an issue most of the stay, they do parking reservations but they say they don’t over the phone, bathrooms needs to be updated.

Bed was comfortable and location was good Best Western has always been an incredible option for me. On this trip, I chose to stay twice at two different Best Western properties because I trust the brand. In Yosemite, I stayed at Best Western Yosemite Gateway Inn, and it exceeded all my expectations. It was very clean, the staff was excellent, the property was wonderful, and I felt comfortable and safe at all times. However, I am currently staying at Best Western SureStay in San Francisco, and the experience has been a nightmare. When we arrived, we were informed that parking might not be available. While I understand limited parking can happen, the staff was not helpful at all and did nothing to assist us in finding a solution. The room itself is not clean. When walking barefoot, you can clearly feel and see that the floor is dirty. But the most frightening part happened last night. While I was trying to sleep, two people right outside my room got into a physical fight. They were screaming at each other, shouting slurs, and hitting each other. The fight went on for what felt like 30 minutes to an hour. I was shaking in fear in my bed the entire time. I could hear the blows and the yelling, and no one intervened. No one stopped it. I felt completely unsafe. It was a terrible experience. I barely slept. I woke up exhausted, and next day plans in San Francisco were affected because I was so tired and shaken. This strongly compromised my overall trip experience. I am deeply disappointed because Best Western had always been a reliable and safe option for me. I don’t know what can be done at this point whether a refund, compensation, or at the very least a warning on the listing that this property may not be safe but I felt it was important to formally report this situation.

Clean rooms,helpful friendly staff

good

Customer service was subpar and the sheets were not cleaned regularly. Flies coming out of drain.

Rooms are okay, parking only for 10/12 cars , staff is good, the breakfast has very limited space.

Clean, comfortable room, good location

Overall, everything is fine, the only detail was the customer service, the person in the afternoon was very rough, unfriendly.

The staff was very helpful and kind. Breakfast was simple but so yummy.

Staff terrible We arrived at night and I chose location because of parking but not until I had been checked in was I told I could park in the lot terrible then the room we were given had a to not disturb and someone was in it ...they called the room someone answered but they had no idea whom it was then we were given another room but it took a long time to find strret parking this places additude is bad ...never again

I am so happy because he did not solve problems as soon as possible

Ok

La habitación descuidada, la cama no es la de la foto, la habitación muy pequeña, para una persona era, el desayuno no era continental

Cleanliness, friendly staff, spacious, perfect budget friendly. I got the king suite. Fireplace doesn’t work, and the fridge doesn’t work.

Room was clean and manager was nice but a drugged woman came in off the street at breakfast, started to hassle us and the manager simply ignored the situation. I won't stay there again.

Paid for a fireplace and it didn't work and no discount!

Excellent staff

Did not that or for place was not working. And we were getting bitten by mosquitoes due to the large gap underneath the door.

Location was near where I wanted to go. I didn't have breakfast but I was told about it. The room was okay had what it needed lots of room to store the things I had. Mirror was big and bright which was nice. The safety lock on top of the door in my room was missing so that was concering and made me feel unsafe but luckly no one came into my room as I slept. Also as I walked on one side of my room it kept creeking so something wrong with the flooring maybe wasn't a big deal I just slept on the other side. Problem the wall was thin so you can hear people next door and at the time I stayed there were people making loud nosies.

Staff were pleasant and generally helpful - but this hotel has seen better days. My sheets etc. were clean but there was a lot of long dark hair in the shower and occasionally on the towels (may have been picked up off the counter but I have very short and light hair). Bathtub mat definitely needed to be replaced and made me worry about nail fungus. Honestly I don’t want this to be a mean review but I was really put off by the superficial fixes and general sense of a lack of cleanliness (to be clear, it’s cleanliness beyond what a staff person can do in a shift. The place needs a full refurbishment if it’s to get business travellers). The staff I encountered were helpful and pleasant, and the bed itself was comfortable and clean. I travel a lot and always do a bedbug check (even high end places) and there was no evidence that it had any issues.

We had a problem with the bathroom door locked and somebody from the hotel came to rescue my sister. Good location to walk to Fisherman wharf and Pier 36. Good dining options. Breakfast was ok

Yes

Horrible breakfast options, hotel does the job though in terms of stay

This hotel was a great find in San Francisco. It was clean, very helpful staff, comfortable bed, close to restaurants and UCSF. We will stay there again on our next trip to SF.

Clean room, good amenities, great staff

Lombard street is convenient to go anywhere in the city. The hotel is a very good value for the price.

The breakfast menu included, fresh Waffles, danishes, nutrition bars, variety of yogurt flavors and oatmeal, cereal ,fruit and 24hrs fresh coffee& tea.

If you can, skip this place! There is no parking!!!! We got there late after a long road day, only to find out there was no parking and we had to leave our vehicle on the streets. I didn't realize when booking this place this is actually a motel, not a hotel!!! So your room door is actually facing a public area. To add insult to the injury the room rate was around $170.00 and the deposit they charged our account was $200!! It was completely ridiculous.

good

Waffles, coffee and water. Thats breakfast. The rooms were clean but was very damp and musky. You hear everything outside your room and the rooms next to you. I didnt feel safe staying here. Parking is extremely limited. First come fist serve. Probably around 10 spots. Definitely not what i expected.

Clean room .. safe parking

The only surprise for us was that parking was not guaranteed. But otherwise a clean comfy simple room. Fresh waffles in the morning was nice!

The staff here are great! Super convenient location, it’s really nice to have parking for free, and the rooms are great for what you need to relax at night after visiting the city. The prices are also decent. Overall, it’s great. I’ll be staying here again next time I’m in town!

Overall stay was ok but I called about parking and they said it was available and failed to mention it is limited parking so I had to park on a busy street. Also, the water in the shower would not get hot so I had to take luke warm showers so just be mindful of these two things when booking.

N/A

It was good

This hotel is the best kept secret in SF. Immaculate clean rooms. Free parking. Excellent location to everything and Puja at the front desk is a warm, happy host willing to go above and beyond to make your stay perfect. Can’t say enough about this hotel. I will be back soon!

Parking was small, but a nice spot for a weekend trip!

Excellent customer service! Honestly the smartest move for a comfortable and affordable stay in San Francisco. Night shift and morning shift both very welcoming and friendly.

Great options for breakfast. The service was exceptional. Gave me a great room smelt great and was clean. The staff are greet very attentive. Thank you so much. You guys save my life and don’t even know it.

The staff was very friendly and the location is fantastic for being near many attractions and freeway accessibility. The room was clean and the continental breakfast was nice and fairly healthy! My kids enjoyed the waffle bar. We found the hotel layout interesting, but the parking is definitely the biggest drawback, as it is painfully limited as are the options for parking elsewhere/. However, this is common in The City. Overall, we enjoyed our stay and recommend this location for travelers!

great room

I gave a 3 because of the location, but the thruth is that we were not happy. Extremely way too noisy at night, not because of the city but because of the other guests, running and slamming doors! First come first parking with only 5 spots available! Basic breakfast, which it’s fine. Room ok, very basic too.

Xxxx

Clean, staff friendly

룸 컨디션 전반적으로 좋았습니다. 조식은 평범했고요, 제가 아마존에서 물건을 호텔쪽으로 미리 주문했는데 체크인 할 때 주문해둔 물건을 잘 받아볼 수 있어서 매우 만족했습니다.

Great location. Clean rooms. Friendly staff.

l'hotel est sympa est bien situee mais la chambre qu'on n'a eux la 221 avais une odeur de fumee a cause de la cheminee c'etait horrible nous avons demander a changer de chambre il ont pas voulu en sachant que l'hotel etait pas complet et que la chambre d'a cote etais vide et le personnelle pas sympathique du tout et le petit dejeuner etais pas bon du tout avec un gout de perime pour le lait et le jus d'orange et le parking n'est pas pratique du tout et l'hotel ne convient pas du tout a des personne handicape

Clean room, great staff!

Amazing!

Room was okay. Location was okay. Parking was free but very limited and tight. Typical San Francisco parking. Very noisy location. Staff was not personable. Breakfast area extremely small and left me wanting. Very average to below average for the price.

Room was as described, one of the few hotels in the Marina District with parking.

The only way to access rooms was up a concrete staircase that directlly ended on a busy public sidewalk with no door. I felt unsafe

Room is fine for the price and clean

The location is great, but parking is very limited.

No elevators and have to walk up multiple flights of stairs. Sheets were clean but room as a whole was poorly maintained and the tub is very dirty.

So so

I recall the only issue for me was I was on 3rd floor and well stairs… otherwise perfectly fine place.

I recommend.

Rooms were updated. Bathroom door barely closed and the tv picture didn’t work.

I was disappointed with my stay at this hotel. The room was much smaller than expected, and the bed was uncomfortable. The bathroom had visible mold stains, which was very concerning, and the door wouldn’t close properly unless it was slammed. I ended up staying only one night and had to cancel the rest of my reservation to book another hotel. Overall, it did not meet my expectations.

Location Free parking. And it’s covered! The staff, both at the front desk and the cleaning crew. The room was updated. The bad… NO ELEVATOR!!! MUST WALK UP STAIRS even to the 1st floor! The person at the front desk did offer to help though. Parking is very limited. We did get a spot and didn’t move the car much, and walked mostly. The building is old. The breakfast area is very small and not a lot of selection. Compared to other hotels, it’s not very good. Rooms are in an open courtyard and you hear everything. Outside the rooms is concrete not carpet so you hear the cleaning carts, people talking and rolling their luggage by, etc. Can also hear the road noise and we were located 1/2 way down the courtyard. Our first night, people were talking loudly for over 30 minutes at 2 am. We called the front desk and they did respond. Took another 15 minutes to resolve. Darth Refrigerator was a frequent visitor in our room. It constantly made a weird noise. You can’t unplug it either. It’s relentless. Cell phone service 1 bar (not the hotel’s fault) and WIFI was extrememly slow. Wad of long black hair in shower drain. Yuck! Hair dryer in our room didn’t work (of course found this out after showering) asked front desk for one and they said it’s locked up in house cleaning closet. Had to wait 1 hour for one. Toilet wasn’t bolted down and slid to side 1/2 in. The safe was a good size, but was not bolted down to anything! You can easily walk off with it. We would not recommend.

This was a fine hotel to stay at. They have a decent breakfast, limited selection but the choices they had were good. Room was a basic room and that’s all we need so it was good for us. Has a corner store close and lots of food options as well. Staff is friendly.

Perfect stay

It is a great place clean and safe

The advertised breakfast was a major disappointment. We arrived around 7:15 a.m., but the only option available was cereal—and there was no more milk. After speaking with the staff, it became clear that breakfast items were not being restocked, which forced us to find a nearby restaurant and adjust our travel plans. The room also left much to be desired. It had a persistent unpleasant odor, especially noticeable when the air conditioning was turned on. On top of that, the AC unit was very loud, making it difficult to relax or get a good night’s sleep. While the location and staff were positives, the poor room conditions and lack of breakfast service significantly impacted our overall experience.

Nothing

The parking situation was less than stellar. Only a few spots available on a first come, first served basis. The two bay doors were open all night even though there were signs posted throughout the garage notifying guests of the high crime rate in the area. The room was clean but had a strong dank, musty smell that got worse when the air conditioner would kick in. The bathroom tub was dated and stained and the pillowcases were either stained or had not been cleaned after the previous guest. In between the two double beds was a nightstand with a lamp and two electrical outlets. I use a CPAP machine to sleep and it wouldn’t work on either outlet. I called the front desk to inquire and he said that if the lamp worked then the outlets should be working. My husband pulled the panel out to check the wiring and it was a rat’s nest of wires. Wall mount face plate appears to be just a power bar screwed into the wall plugged into another power bar which is plugged into another hidden outlet. He wiggled the wires until the power bar worked but then I was worried all night about an electrical short. Walls were paper thin. You could hear everything. This hotel might be okay in a pinch but definitely not worth $100+ for a night.

Staff was very nice

Bus service is near. About a 20 minute walk to see Alcatraz Island. Shops and restaurants are close by.

No parking

Parking is very limited. Nice area around though.

Had a good stay at Surestay staff was welcoming. Small but cozy hotel. Have some available parking inside first some first serve which is nice! Has visiting places close by!

Bed sheets and blanket not cleaned . We asked to be changed , which it was . A lot of noise at night . Bathroom has signs of mold around bathtub .

Staff was super friendly and helpful. Building and rooms could use some work. Clean but somewhat dated. Comfortable beds, hot water, everything worked. A little noisy as all doors open to a courtyard. Breakfast was very basic-mostly pre packaged food items.

Attention très petit parking (12 à 14 places) avec la règle 1er arrivé - 1er servi. Plusieurs parkings à côté à 32$ les 24h. Hôtel correct avec chambre modeste et pas très grande mais avec bon confort malgré tout. Petit-déjeuner pas terrible avec peu de choix (gaufres, céréales, yaourt, mais que du beurre ou sirop érable pour les gaufres) : peu vraiment mieux faire pour le tarif. Au final nous avons quand même bien profité de SF et avons été prendre qqs petits-déjeuners à l’extérieur (ihop) pour une meilleure qualité.

This hotel listed free parking, which was true. It didn't indicate that there were only 8-10 spots available and it is first come first serve. I had to park in a paid parking garage down a block. It would have been nice to know that. The area around the hotel seemed fairly safe but there was a homeless person digging through the garbage at the end of the parking area.

Good location. Small rooms, especially for the two doubles. Doable for a family of 4 for a few nights, but we were on top of each other and out of space. Parking is not guaranteed, and there's only like 7 spots.

I had my expectations low but this place for the location and price was great, would stay again. Had a microwave and fridge. Main con is the limited parking but it is free.

Great location clean comfortable. Breakfast was mainly carbs. Parking not equal to the amount of room.

Air conditioner and heater did not work. Roof started leaking and created a puddle. staff Did not accommodate had to check out early. Did not receive a full refund. Horrible experience, very inconveniand was put into an unsafe environment With no remorse from the staff.

Limpio, confortable y seguro

It did the trick. Hot shower was nice. There could have been more blankets.

the sound insulation is too poor, i can hear everything at the hallway, cannot sleep well ...

The room was clean and nice and bed was comfortable. Bathroom was clean and towels were good. That's the most important thing to me. Outside of the rooms was kind of dirty and there are the brightest lights I've ever seen that shine in your windows all night and make you think it's day time. The curtains don't block those lights. In fact, our curtain hangers were broken on one end. We also didn't have a stopper in our sink which affects things and I requested to have it fixed but it wasn't done while we were there. Light in shower/toilet room is exceptionally dim. Good area of SF for walking to things but not the greatest block. Front desk people were very nice and helpful. Need more space for breakfast. Always packed. Overall for the price I guess we got what we paid for.

I loved the breakfast, and the area felt safe. The room was super clean. However, parking wasn’t always available at night, and it was a bit noisy due to street sounds during the night.

We love the place, room is spacious and maintained it clean. Also it is not right next the street, so you can’t hear the cars. The place is near a lot of good restaurants like Home plate. Although during our stay, we heard screaming and yelling from outside our room in the middle of the night. But will definitely will come back.

Great location and price. No elevator and crowded breakfast area

They say they have free parking but only if you’re one of the lucky 8 or 10 guests to fit in their tiny lot under the hotel. The street noise was also pretty bad - I had to keep the window open or I would have suffocated. Open garbage cans literally blocking my room door. Hotels.com should not list this place.

Low category, smelly room motel, sponsored by best Western. They have limited parking, but limited to their staff.I got there at night, after driving for hours, and I was lucky to find a parking spot on the street 6 blocks away! Not worth the money they charge. Not recommended at all!!!

The breakfast was also nice. Waffles, coffee, juices, fruits, yogurts, cereal and to-go pastries.

Parking is tight and first come first serve , property is old, location is fine,

The place isn't what you see in the photos, but for the price I got, what more could I expect? They don't have enough parking, you'll have to park on the street.

The location was great. The stairs were a bit challenging to get luggage to the room. There was a lot of noise outside the room.

Parking is an issue. There is on limited spots maybe 10 for the whole property. The service at the desk said I could park on the street as long as I did not block a garage. I parked in front of hotel on the street I did not block a garage or entry way. There were no parking signs visible. I woke up with a 100 dollar parking ticket. If you are not lucky to get a limited spot on site finding a park is nearly impossible other than that everything was great

Breakfast was included and was available between 6:30 - 9:30 every morning. It was slightly limited mainly consisting of waffles, but a few other items were available, such as oats or cereal. For a night or two this was OK but after the third night, I struggled to eat any more waffles and syrup. As noted by other reviews, the seating area is quite small but it seemed fine to take breakfast back to our rooms if they were busy. Overall, we were pleased with our stay and would stay here again if back in the area in the future.

The staff are very friendly and it was very clean. However, it was loud and you heard everyone who walked by your room. The lights in the hallway outside are also very bright and show through under the window curtains. Another bummer is that there is extremely limited parking and you often have to find street parking.

Parking is not all free. There are only a few spots for the entire hotel. First come first get, if you leave for a drive you may not have a spot when you come back. 3 of the dozen or so narrow parking spots are reserved for hotel guests that want to guarantee a parking spot, they charge $25 dollars a night. The front lobby area behind the counter good use a good organizing. Room was very clean. Sink in bathroom drained very slow. Excellent location! Staff were very friendly.

The staff at the hotel went above and beyond to make sure we knew where we were going and how to get there. They had recommendations for restaurants and travel means (including what would be cheapest for our party). Housekeeping was pleasant and helpful. The hotel itself is older, but we had no complaints. (The shower temperature was a little difficult to adjust, but we got there!)

Very good

It was just an ok place. Reason we picked it was for free parking, wasn’t going to spend $85 per night to park. Place was old and outdated. Continental breakfast was one waffle maker, yogurts, bananas, two cereals and coffee. Placed was always packed and couldn’t get anything. Room was clean but outdated. No blackout curtains and outside lights were on all night beaming into the room. Every night we heard people coming in yelling and running around at 2-3 in the morning. It was over a mile away from the piers so be prepared for a walk and walking back with our family at night was a bit scary with the homeless and people under the influence. Would not recommend. Wishes I stayed by the wharf and paid for parking.

Loved our stay here. Great service and the place was recently remodelled. Was very modern and had everything one needs. Waffles for breakfast is always a hit with my kids.

I like it

I like that the facility is near to most of city’s attractions, and staffs are friendly. And breakfast is also included. The only thing we did not like is that there’s no available elevator and the rooms are all upstairs. And since our rooms were on the second floor so we have to climb 2 flights of stairs, which was so hard for my 84 yr old mother and my husband who has a knee problem. Parking is also very limited .

Limited until after you book. It's first come first serve and if you've been looking around you know SF parking is $$$. So please be aware you may not get "free parking". Overall, I just can't recommend this to anyone and we're working with customer care to get a resolve to this bad experience.

Location was great - close to shops and dining a block away. Great access to transportation. Walkable to Ghiradelli Square. Lovely park nearby. Very basic walk up hotel with central stairwell. Dated but clean. Basic breakfast but enough for what we needed. Best Wesern chain so delivered the basics we expected. Good value for money.

The parking space is limited but can find free parking area on the street. Room is OK and quite.

It was very clean. I just felt mislead with the very limited parking. We found parking a few blocks over so it wasn’t too bad.

rude workers

i didn't like the parking for nothing!

Not very clean

Great location. Professional staff.

Stay was nice. Very friendly and helpful staff

It was awful people drunk yelling screaming waking me at before 2 and after 3 in the morning could not get back to sleep. Also, others were complaining we were on the side of the obnoxious people.

Lo malo: es muy ruidoso y todo se escucha, en la reserva mencionan que el estacionamiento es gratuito pero en cuanto llegamos nos cobraron 25 usd la noche por dejarnos estacionar y la ultima noche otro huésped estacionó mal su auto por lo no pudimos estacionar el nuestro, la solución que nos dieron fue que les dejáramos nuestras llaves del auto y que lo estacionáramos en el “pasillo”, grave error porque le dieron un golpe y no nos avisaron, una lástima que los empleados dañen así la imagen del hotel, no regresaría jamás a hospedarme de nuevo.

Great area and nice hotel for price.

This property had no elevator and I was in crutches, but staff was very helpful in helping me with my luggage and bringing to my room. Only complaint, ice machine on 2nd floor, and when asked for late check out, only 30 min more. Other than that, great area and really nice and helpful workers.

The quality of the room did not reflect the listing. No parking available upon arrival. Large groups of loud guests coming in and out of many rooms. Ended up immediately booking a different hotel.

Is not to bad, good price, basic breakfast oatmeal, cereal, coffee, juice from a machine, yogurt, but you can make your own waffles mmm. delicious; some drawbacks is a small parking spaces and no elevator but in general it’s nice

Nice hotel to stay, good location, basic breakfast and free parking

Location was pretty good for exploring the wharf area and Golden Gate Bridge area. One of the reasons we picked this hotel is because of the continental breakfast. However, the breakfast had very limited options. My son can't eat dairy, and the ONLY non-dairy option was oatmeal packets, which he doesn't like. (they also had two types of cereal, but no non-dairy milk, waffles, coffee, orange and apple juice, apples, yogurt - no non-dairy options). Even toast or bagels (which I feel like is pretty standard) would've been great. So I ended up having to find breakfast for us anyway. Our first day there we came back around 9pm and our key cards for our room weren't working. When we went to get help, the front desk person wasn't at the office (there was a sign on the locked door saying "back in 10 minutes). We waited for over 20 minutes on the sidewalk in the cold, my son incredibly tired. The person did finally come back and we were able to get into our room, but not the best experience. The refrigerator froze our food. There was no cold water in the sink, only scalding hot water. We had to wash our hands in the tub. We let them know these things - hopefully they get them fixed before the next people use that room! I guess you get what you pay for.

Very noisy, and the front desk staff were not very welcoming/accommodating

Great stay

It was too noisy and I reserved this hotel because it offered parking and when I arrived they said that it was limited, that I had to get my own parking.

Hotel bathrooms are new. Rooms were recently painted. Room was very clean. The parking is free, Location in Marina District is good. Hotel is OK.

The room was clean but the management could have invested in a new shower mat. Everything was no frills for sure but since I only slept there while I visited San Francisco, it was adequate.

Breakfast area was small and cramped. Located in lobby.

The room looked like the property managers tried to update it but did a poor job. The bathroom shower curtain look like it had been nailed down several times.

Walls are thin, we can hear other guests talking. Otherwise everything else is great. Comfortable bed, good shower, friendly staff and perfect location near all the restaurants and shops on the Pier (about 20-30 min walk).

I will repeat. Very good location / neighborhood. I very much enjoyed the waterfront just a few short walks away from the hotel. To my surprise, housekeeping was performed each day of my stay. The reception staff is welcoming and wonderful. Should I find my way back in SF, I would not mind at all staying at this facility if the price is right like it was this time around.

The hotel is located well on Lombard st. Lots of dinning options very close by. Easy public transport options close by. Staff were easy to deal with and talk too. Hotel parking is free if at property early enough which is very convenient. Request to stay at back of building. Very loud if near stairs or road due to baggage banging on stairs and tiles, guests talking loud after good night out and just general road noise. Bed was comfortable except pillows are like lounge cushions and near non existent as a pillow. Take your own if you can. Towels were like tea towels, very thin and hard to dry yourself properly. Very good sized fridge for use in room. Overall property value is very good representation.

Property could do with a little upgrade, but we were there to enjoy the city, so the room itself was spacious enough, and the bed was comfortable. Parking is limited on first come basis. We didn’t have a car, but it is very convenient to get an Uber or trying out the autonomous driving vehicles was super cool. About 30 mins walking distance to Presidio Park and Fisherman’s Wharf. Nice little convenient store across the street and a very good Indian restaurant few doors down.

The area is nice and safe and it's possible to walk to areas for sightseeing/dining. There are also many bus stops along this road, making it easy to get around. Overall, I would recommend, its a bargain for the location!

I was not expecting the long halls with room but I was gladly surprise with the quietness of the place. It was good I got at a time when there was a parking spot free for us. The only suggestion I have for this place: let potential clients to know that parking is limited and, moreover, let us know what kind of options are there available. But we did enjoy the place, very convenient for everything we needed to do and enjoy. Thanks!

Clean room, friendly staff, close to many attractions if willing to walk. Limited parking so would not rely on this as an option. Opening to rooms is accessible to everyone on the street - locked gate would be preferred but seems like this is the pattern across many of the hotels in that area. Bathroom a bit old with some cracks in the wall but not dirty.

Toilet seat was cracked and loose and had to be noticed by the cleaning staff. Parking was first come first serve without enough spaces for everyone. This is not revealed in the app. Bathroom very outdated. Staff not very helpful.

No elevation available (not handicap friendly) so we have to carry big luggage up the stairs. This should be mentioned

It was clean and close to allot of the attractions

Room was as shown on picture, it was clean but bathroom needs a repair. Good safe place to spend few nights there.

Paper thin walls and floors! Inconsiderate housekeeping staff cleaning outside at 7:00am banging and clanging stair railings with brooms and loud music. No elevator to carry luggage.

Need more trash can. It wouldn't be bad if they left more towels and pillows.

N/A

We would not stay here due to the parking situation. The hotel room is clean. I like the 2 beds if you have a family but the disadvantage is you can hear everything outside. It's convenient if you want to be close to tourist places but for me it was very noisy. Oh and parking is so limited! The spaces are small..its more convenient to uber. The front staff could be more friendly. The continental breakfast is good. Pros lots of yummy restaurants around. Pier 39 is only a 10min drive. The front staff called to see if everything in the room was ok. Our family said they would prefer staying elsewhere next time.

Staff were very friendly and helpful great stay

Gum stuck to the wall, ripped and stained curtains, large gap under door, light shining through door frame, parking

It was a little scary

Parking is first come first serve, only downside

Absolutely happy with the location on Lombard street. Close to fisherman's warf with public transportation or $10 drive via Uber. Free parking is a highlight not to be unnoticed.

Then he said we could have us pay $25 for another car parking. He had the worst attitude!!!! Not helpful at all!! Train your people better and teach them how to run a hotel before leaving them alone !!!

The hotel is located in a very walkable to major attraction in the city which is good! Staff are nice. just need to work on hotel amenities and get much better towels other that that it was good!

The hotel was clean. No elevator, hard with lot of luggage, luckily my bf helped me. Parking is limited and first come, first serve. Tight spaces. Staff was excellent and nice.

There was noise

Good for location and cleanliness of room and price .

The staff was very helpful. It was a convenient place to stay if on the go. Older building. A bit noisy with traffic,

The parking is good, everything else just ok