Sonesta Select San Jose Airport

Very good

We had a king suite. It opened to the courtyard with nice and sunny view of the pool and greenery. Although it was not very large at all it was pleasant. Both the bedroom and the living room had TVs. The shower was good but low water pressure, but I think that is a city issue. I only wish the convenience store would stay open longer. Very close to the airport with free shuttle. Shout out to Sahil add to reception desk who went out of his way to get us a room to our liking and was very helpful and polite. Not too many places to eat within walking distance. Close by we had a very cool ethnic coffee shop, a sandwich shop, and Italian/pizza place. There was a place to get coffee and small eats at the hotel but most of the time it was closed.

Exceptional

Everything

Exceptional

Clean hotel, friendly staff. No restaurant on site, only a breakfast bar.

Excellent location, very close to airport.

Location room was nice No free breakfast I usually stay for free breakfast, I thought this placed had breakfast

Location. Super clean

Exceptional

Disappointed with the breakfast selection as well. Essentially a minimal Starbucks for more money and not as good (avoid the turkey sausage sandwich). Also the snack/cooler section wasn't really being stocked regularly? And the selection there wasn't great either. The staff was very nice though!

nothing

VERY GOOD

I was very disappointed in what was offered for breakfast.

If you don’t mind dirt and enjoy paying $18 to park overnight, this is the place for you.

Clean, serene environment for the cost No complimentary watet

Great location The only downside was the toilet was not properly working

Convenient location. Quiet.

Clean comfortable rooms No heated pool like it was advertised

Closed to airport Ac not working properly

Exceptional

Spotlessly clean, comfortable furniture, comfortable bed, quiet rooms, friendly service, airport shuttle. Would definitely stay here again. Nothing

1) Floor near the were not vacuumed. Popcorn on the floor. 2) Refrigerator was not cold. Medicine had to be cooled with Ice. 3) Deadbolt on the door did not move or lock. 4) Toilet seat was squeaky, waking sleeping children. 5) Shower/tub did not drain well, showers were taken in standing water. 6) A tube ‘lubricant’ was found in the cabinet. After informing the front desk of these issues, they said, “Thanks.” Would not recommend this hotel.

Luckily, I brought my own air freshener, because the room just smells old and wet. Never again.

Fair price for the facility, close to the airport.

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I love staying there.

Top notch service

Bed was super comfortable and the room was very clean. Hotel was quiet. Super close to the airport. Easy check-in, check-out. Housekeeping was responsive.

Location Nothing I did not like

Superb

The hotel building needs more cleaning and maintenance. The room was ok

Exceptional

Great hotel and location!

We had a 9 or hourly over at San Jose International. Took a shuttle directly to the property and went directly to bed. The settle back in the morning got us to the airport on time, and as a result we got a good six hours sleep.

The place feels cozy and is very accessible to SJC. I highly recommend it!

It was great being so close to yhe aorport and tje shuttle service to and fro was terrific!

Great hotel. Quiet, clean and spacious. My family and I loved it. Will be back again.

Exceptional

Nice and quiet location

slept and left ! Did not use any amenities,

Staff was excellent & the room was comfortable and clean. However, we stayed on a Saturday night before departing SJC & the following Saturday upon a late return. I know this is difficult for the hotel to control, but the noise levels were ridiculous from other rooms, even past 2AM. It would be nice if people showed courtesy to fellow travelers & followed the hotels quiet hour policy. It is very convenient to the airport, but don’t expect to get a restful nights sleep.

I think the inside of the Hotel could use a little fleshing up. Seems a little tired. The staff were friendly and helpful and the parking lot is fine. I've stayed here several times for business but might be convinced to look elsewhere next time.

Thank you

This is where we stay Every time we go to San J ose. They always accommodate our room selections...

The room was nice and the area was clean, quiet, & safe. The room was clean upon arrival, but housekeeping is on request only. The employees were nice and efficient when needed and the airport shuttle was an added touch. The hotel is very close to the airport and really close to restaurants/things to do if you are driving or want to ride share.

Everything was fine and we enjoyed our stay with the Sonesta.

Staff was accommodating. Room was clean and in good condition. Location was quiet.

The room was clean and the morning staff was attentive.

Nice accomodations...staff was great at checkin...great to have an airport shuttle!

Clean room, comfy bed. Great location

So most of the staff was amazing, the lady at the counter that helped me fix the charge at the room, the guy who was there at night and checked me in, the lady at the Starbucks was amazing, not sure who the lady in the back was but sounded like a manager. I booked this for the first time as a day use and it was nice, 109 dollars, the guy who checked in helped because he hadn't gotten the last minute email from the Day Use app but he made it good and smooth. At this point I was happy. A little while later I decided to stay the night as it would be more convenient in the morning. When I asked if I could just extend it and maybe get credit for at least part of the 109 that would be great. The nice lady at the counter had to yell the question to the woman in the back who just said "he has to make a new reservation". No customer service, no talking to me in person which I would think is a basic customer service 101 thing. One other time again, I came to the desk and ask the nice lady who had to yell the question to the manager who wouldn't come out of the office. I ended up using some of my hotel.com reward money to get 40 bucks off but I know that managers can do things when it comes to things like this but this manager had no customer service skills. The other ladies should be her manager!

Everything was great. Convenient to the airport.

All that is needed to say is that it was a great stay.

Night staff are very kind and welcoming. Very good and friendly check in and easy and fast check out

Super easy logistics to get to and from the hotel - airport. I was there for business travel and location worked perfectly for me. Friendly and helpful staff team as well.

It’s just ok. Good for a night

Not a single day of housekeeping throughout my entire state

Rooms were nice. No free breakfast, and paying for parking wasn’t the best. Some signs of being unkept. Graffiti in the elevators. Staff was not friendly!

no breakfast

Apparently the hotel was under new management from our last stay. Several changes fro our previous stays at this same hotel. The coffee and breakfast in the lobby is not free. They are under staff, we had to wait 10 minutes for someone to check us in, trying to do two things at once. The property is huge and there was not enough help. We may have to alter our plans to use the Sonesta brand.

long walk to room for seniors

I prepaid for a room for a friend the day before his stay at this hotel through Expedia. When he went to check-in, the hotel staff stated they required a credit card for a deposit if checking-in after 4 pm. The staff refused to honor the reservation because he did not have his credit card with him. Subsequently, the hotel refused to refund any charge although they denied my friend his room. He spent the night at the airport without a bed. I hope you chose to stay elsewhere.

I have stayed at other Sonestas and like the brand. The staff was very accommodating and room was comfortable as was the bed. Only thing missing at this particular location was a microwave, and breakfast and coffee were fee only, no complimentary food service.

I had a terrible experience the check was good I stayed there May 16, everything was ok until the following day I came down to the lobby around 9am to grab a cup of coffee I was at the lobby for about 45 minutes, then went up my room took a shower minutes after my shower I noticed I had like some type of rash in both my underarms. When I check out on May 17 I told the front desk lady what had happen gave her my room # 247 she just wrote the room number on a sticky note. I won't be staying there anymore. Its gonna be almost a week. Still have that rash like bumps on my underarms.

Great location to stay at and so close to everything.

I was pleasantly surprised on how clean the room and property was for as reasonably priced it was. We will definitely stay again. Also, the shuttle option was easy and quick!

We just spent two nights here and had a wonderful experience. The rooms were very clean, and the property is quiet and peaceful. The staff was incredibly courteous from check-in to check-out. Plus, having a free airport shuttle saved us so much hassle. Highly recommend!

This Sonesta Airport is under new management, there is no longer free breakfast or coffee in the lobby. We loved the location of the place and have stayed there before, we were vsry disappointed with the changes to our stay. We may have to choose anothere place to stay if we visit San Jose again!

SO between Expedia and hotel I have $488 on my credit card for a room suposedly 169 at night, SCAM

Very good

Clean room

Staff ok

Repeat the visitor this is my go to spot in the Bay area

Very close to San Jose airport. Staff are ok. Hotel is ok.

Great hotel. Very dog friendly we will come back.

No serious complaints— the check in staff was great, really friendly and helpful. The room had just enough wear and tear to make it hard to relax, and the stain in the center of the bed (the sheets were clean, it appeared to be a grease stain that had been laundered) added to my discomfort. I think there’s breakfast amenities in the lobby for sale, but it’s unclear. I had a great latte up the road at Cafe Con Lèche!

The corner units are nearest to the highways

1st room shower head fell off and 2nd room they woke me up at 12 am saying the smoke detector went off when i was sound asleep and clearly not smoking. Im not even a smoker. The staff confirmed there was no smell. Could have been better as the rooms and location are nice if everything worked properly

yes

Clean, nice room with needed amenities. Very pleasant staff when I arrived & the next morning when I checked out. Better eating options nearby, which was as I expected.

NA

Easy access to the parking lot hotel was cozy. Enjoyed the patio in the room.

Staff was really helpful. The only reason why it was a 4 instead of 5 is because water leaked from the shower. Other than that enjoyed the outdoor patio, the lobby was nice, and the gym was clean. Great stay, it was calm and not so noisy.

The front desk upgraded me to a different room, that was okay. Location is good. There is a good Yemenese coffee shop (Qishir) walking distance from the hotel. And also a shopping plaza with a bunch of restaurants. Due to the uncertainty with the first room assignment, this hotel would probably not be my first choice, if at all I consider again.

Apparently this property is under new ownership/management as has really gone downhill. Check-in was fine, but the room not so much. We got the 1-bedroom suite. There was no water in the room. Most hotels put some water in the room even if you have to pay for it. We had to walk all the way across the hotel to get some water. We needed the pull-out sofa for another bed. It didn't look very pleasing to sleep on directly so we called for some blankets, etc. Usually you get a sheet, blanket and pillow, but all we got was a blanket and we had to call the front desk a couple times for that. The thermostat in both the bedroom and main room seemed to have a mind of their own as they constantly kept going between heat and cool so we ended up just turning them off. Also the elevator when going down stopped suddenly and stayed in one place for a minute or so. We thought we were stuck but it eventually started going again. Won't be staying there again.

My room was very clean and comfortable. Plenty of parking. My only complaint is something I dislike at many hotels: overpowering scent in the lobby!

We were satisfied with mostly everything. We got in late and were very tired and we checked in in with the name Davis. He took my credit card for deposit and gave us the key to the room was a long way away, and it had 1 bed. I walked back and he told me to look at his computer to prove it was booked for 1 bed. At the top of that reservation it had the name of another Davis party. So he rechecked us into the right room with 2 beds, and I went all the way to the 1st room and drug my luggage to the right room. I realized he never said "I'm sorry for not verifying your first name." And when I checked out I asked the desk if my card was taken off the first room, and they assured me it was, He looked at the computer and said my room was charged to this credit card, which was okay, but I wondered if the other room had been changed.

Nice clean and convenient hotel near airport. Room was large and very comfortable. Airport shuttle was prompt and easy. Staff was very helpful and pleasant. We will definitely stay here again when flying out of this airport.

Very nice and fast

The room was clean and overall comfortable. However, the sofa in the room has a low wooden ledge that in low light is not too visible and I ended hitting my shin 2 times severely. it was also very close to the edge of the bed so not enough room to move around to the that side of the bed. I was very disappointed and injured.

Yes

Airport shuttle was easy to find. The bathroom was in horrible condition, black mold spots around the base of the shower. Shower head was yellow with caked on what I could only image is hardwater deposits clogging the shower hear. Water dripped onto what looked like a rusted drainage plate all night. Water pressure was non-existent. If you ran the faucet in the bathroom sink to brush your teeth the sink would clog up and took a few minutes to drain.

I did feel the bed was a little soft for me. I didn't really understand using the TV remote and using the apps, but I was tired. I had a long drive when I got to the hotel. I needed some ice and water and I had to walk to the otherside of the hotel to get it. I have pain issues with my back, walking after a long drive was difficult. Also, I was surprised by paying for a parking pass. My $98 room came to a lot higher price. I gave 4 to 5 stars. My issues were maybe my issues more than the hotels.

Everyone was so friendly, and the room was comfortable! I would definitely recommended the hotel to everyone i know~

Staff was very friendly and helpful! I was able to check in early for a small fee and I couldn't have been more grateful!!

Yes

Parking was safe and secure. Front desk was very helpful and accommodating. Would definitely come back again.

Extremely accomodating staff. Great location to airport and freeway. Super quit and clean.

Staff are always great - very friendly and helpful. Clean, quiet room.

It’s just run down and dirty. I was unpleasantly surprised.

Convenient, right near airport. Walking distance to restaurants and shopping. Pet friendly.

I really enjoyed my stay and will definitely stay again! Clean, well appointed, great staff!

The hotel was fine. Could be cleaner.

Everything was excellent, especially Mark in the front reception desk. The only negative was the alarm clock that was set by the previous occupant that woke us up too early!

Don't stay here if you have kids and need an affordable spot to stay. If you're doing a quick overnight on your own or with your S.O go ahead and it's semi convenient. Everything was average at best, and average is what you paid for.

Overall the place felt dirty, there were trash bags in the hall ways, stains all over the hallway and rooms. My room did not feel very clean. The check in staff was short and not very friendly. Also having to pay for parking was another negative.

thank you

Safe and quiet

Many time I stay there I like it

All clean, and safe

Excellent experience at a very good rate

I enjoyed the room! The bed was comfortable and bathroom was nice and roomy. My only feedback is the AC/heating unit was noisy (fan mode), and I couldn't sleep with it on. It left the room a bit stuffy due to lack of airflow and not being able to open the window. Other than that it was nice! I would stay there again if the opportunity comes again, just not in room 403 due to the fan noise.

Only issue was there were know bathing towels in the room.

They charged for parking and that was annoying and not clear in advance

Close to a lot of places.

Good location and very clean.”

Breakfast is cash only. It’s also very minimal not the way they would advertise. Staffers are not helpful.

Aún no recibo el reverso de mi dinero del depósito en mi cuenta

Room is clean

Parking was easy and secure

The check-in was made so easy by the hotel clerk. I had made an error on my booking and she happily accommodated us. Wonderful customer service!

The person who was checking me in last night was extremely rude. It took forever to check in. He made rude & unprofessional comments towards me and my friend. He got in my friends face and I thought he was going to put his hands on him. He honestly made the check in process terrible. Very unprofessional and makes this hotel look bad.

Clean room. Friendly staff. Convenient parking

Top notch service

Basic King bedrooms are lackluster with stained carpets. Shower/tub needs remodeling to remove fixed patch jobs. Parking lot around property sketchy with homeless wandering around throughout. The only positive is it’s central location

The only good thing about this place that it is close to the airport. That's it.

The door to my balcony did not lock sketchy people in the back of the hotel. Felt unsafe The night gentleman changed my room.

WiFi super fast room really clean

Excellent staff. Excellent venue. Clean. New. Easy access to everything. Quick check in. Easy parking. The room was spacious. The shower was exactly like I like it, no curtain, step in without a bath tub, just glass and wide. It is easily one of the best hotel experiences I've ever had in the Bay Area and even internationally.

The elctrical outlets were not secure with covers and I had to pay 18 dollars for parking which I do not remember seeing this in the reservation. I have another reservation there in the next few days. If it was not the fact that this hotel is close to the airport I would cancel my stay. The least thing they can do is to give me a free upgrade for my next stay.

Easy shuttle

Friendly helpful staff

They said breakfast ends at 10 am but wasn’t serving any at 9am. Claims no smoking but the hotel room smelled like straight cigarettes. Didn’t let us know we had to pay a $125 deposit

I was not able to stay for my reservation. I did not know there was going to be $125 security deposit, Expedia site did not mention a security deposit. I assumed since my room was paid for up front, that was all that was needed. I told the young man at the front desk i did not have the money for the deposit, and that i did not know there was going to be one since i paid for the room up front. I had a 6am flight Monday morning and would be checked out by 430 am or 5. They would not give me the room without the deposit. I ended up sleeping (kind of) in the airport till my flight left at 6 am.

The hotel is pet friendly. The pillows were too soft and the room next to the lobby was loud. The staff was friendly

good

We did not have breakfast or use the shuttle. They have a small area in the lobby where they had Starbucks coffee. Its very spacious. The outdoor area is nice. There's a pool and outdoor seating with umbrellas. It was a beautiful day outside, perfect to relax. They have rooms with a patio for easy access to the outdoor area.

Did not appreciate body wash in shower. Hate the smell of Lavender. Also I asked for a 03:00 wake up call for March 26th. Did not happen. I woke myself up d/t a bad dream or I would have missed my early morning flight.

Stopped here after a very late flight. The shuttle picked me up almost immediately. The room was clean and quiet. I will definitely stay again if I get stuck on a late flight.

They have a parking fee!!? $18 per car. To me that just seemed ridiculous!! But even more so because they have signs that I’ve never heard that before.

Very good people and services the rooms are very clean

I thought from reading the previous ratings that this would be a nice place. Boy were we disappointed! They were supposed to have a bar and restaurant. They might have once but not anymore. Rooms were dirty. Nobody was bothering to clean around the baseboards in the bathroom. It’s almost as though they just pushed the dirt to the sides of the room. The breakfast, which was supposed to be included didn’t exist. You could buy a seriously overpriced muffin, dry cereal, etc., but the price was outrageous. The property is being sold so hopefully it will improve, but right now I will avoid it.

I’ll be back!

This place was not fully staffed, I was told I could check in early, But when I arrived the rooms wasn't clean and ready for me to check in, I was told to come back around 4:30 but my original check-in time was at 4:00, so when I finally checked in at 5:00 at least they told me I didn't have to pay for parking which was $18 that was nice of them, but I think they could have compt me more things like breakfast vouchers or a coupon with money off on my next stay if I decided to do that which I will not stay here again.

Great staff

Good area close to the airport close to the freeway dining areas nearby. staff is great. Price is good. Pet friendly. Clean rooms good amenities.

I will likely stay there again, but when I make my reservation, I will request they don't use chemicals to scent the room! 😉

Clean

Staff friendly

Upon arriving everything seemed good and clean. Making our way up on the elevator we were hearing strange noises from the elevator itself and it was slow. Our room looked clean, however the bathroom was completely missing the latch that goes on the edge of the door which secures the door shut. Next morning I noticed a metal plate on the shower floor across the front which covered the drain. I had never seen this before and called the front desk and they sent up the housekeeping supervisor. She entered the bathroom and told me all the Sonesta Select have those metal plates. I told her that it didn't seem very sanitary as there could be residue and stuff caught in between the metal plate and the bottom of the shower floor and drain. She said the housekeepers are supposed to lift up those plates and clean in between. She proceeded to lift the plate, looked and set it back down. She just repeated that all those hotels have them. I then addressed the door issue and she said it was on order but not in yet. As I began to shower I noticed a pubic hair on the front of the shower wall that had not been there before. It must have came up as the housekeeper lifted the plate. I later lifted the plate to look and it was disgusting!!! A bunch of black long hairs on the drain( mines dark blonde) and mold and other brown stains on the shower floor and underside of the plate. I contacted the GM and still trying to resolve this issue with some acceptable compensation as we could not shower.

Very nice

Room was in fair condition. Sofa bed was unusable. Breakfast options were severely limited. Staff could not communicate in English and my Spanish is not good, so that was difficult. Front desk staff were very helpful. Location is great re: airport and shopping, but there are better options nearby. Will not stay here again.

Very friendly front desk staff, pleasant stay

Nice property. Room nice. Bed soft. Shuttle picked us up from rental car in evening and stopped us at the airport the next morning. Coffee in the room but $$ coffee in the lobby.

Gracious customer service from Mark!

Hotel was nice the only problem was you have to pay for parking but it comes out of a deposit and breakfast wasn't free it could also be charged to your room from your deposit.

Clean rooms, friendly staff.

Hotels.com should have clarified this

Nice clean room. Quiet and restful. Good coffee and pastries at the Starbucks in the lobby. Free shuttle to the airport. Very convenient, comfortable, friendly, professional. Thanks!

rooms were clean, and the lavender clementine soap smelled really nice (even though I’m a bit allergic to lavender). Thank you!!!

The smell of smoke is still present in the hallway and the room. Toliet bowl needs to be scrubbed clean at the rim. Those are sensitive details I cannot overlook.

Great location to airport. Able to park vehicle for fee and shuttle service. Easy Check in.

Did not use. The pool was not cleaned.

They don’t have rollaway beds regardless of what the website say and they are under new management and some of concierge staff are very rude

Staff was very nice, but probably a better breakfast and a microwave inn the room will be helpful.

There was no turndown service. My vehicle got broken into and the front desk was very uninterested in that.

Staff was nice. Hotel is a lil worn down. But it was okay, we just needed to sleep a few hours and get back on the road.

space

So clean!

The telephone in the room didn’t work. I called the front desk to have someone take a look, but no one came. There was no complimentary bottled water. A 1.5L bottle at the shop costs $8. The refrigerator in the room was very noisy, and I had to turn it off.

Clean and quiet rooms, also good price for 1week of parking with shuttle service.

No ATM. Would have been helpful.

Good value for money . Good staff .

Everything was clean and staff was awesome

Good value hotel

Siaff were very nice and accommodating

Nice room and great service.

Staff were pleasant and helpful. Great location close to airport with a shuttle option.

There was hair on the pillow and food in the fridge and drawers from the previous people

The staff was courteous

Great place.

So I Ordered a Deluxe room with a king sized bed and balcony for me and my boyfriend for 2 nights. I also had a service dog. That they asked me to show proof that my dog was a service pet. In the state of California they don’t have a right to ask for “credentials” for a service pet! Now back to the room when I get there the front desk assumed that I didn’t have a reservation I had to tell him. Which was weird. 2nd they put me in a dirty room with no balcony and 2 queen beds. When that is not what I paid for so I go tell them I was placed in the wrong room. The front desk is going to tell me they gave me whatever room because they thought it didn’t matter because they were out of room that I was paid for. Which is a lie because they ended putting me in a king deluxe room. With the smallest crapiest balcony! The balcony and both ends had water leaking out of these pipes. So I had to stand in one place so I didn’t get wet. Awful experience here! I will not be coming back ever again

Great staff

Room was in good condition and the staff was very friendly. I just expected more luxurious rooms for a Sonesta. No great breakfast options either. It's not bad but I wouldn't be excited to stay here again.

Drains doesn’t work for both shower and sink. Soaking my feet while taking shower for 5 minutes. Very annoying. Counter staff is not courteous when approached. No answers to you when you thank them. Will not stay at this place again!

My recent stay at the Sonesta near San Jose Airport was one of the most frustrating hotel experiences I’ve had. First, the cleanliness of the room was unacceptable. There was a hair inside the refrigerator, which immediately made me question whether the room had been properly cleaned at all. The pillowcases had an unpleasant smell, the shampoo and soap holders in the bathroom were broken, and the toilet paper roll was nearly empty upon arrival. These are basic housekeeping standards that should never be overlooked. The room clearly needs significant attention and maintenance. Equally disappointing was the front desk staff. The interactions felt rude, dismissive, and at times disrespectful. Instead of addressing concerns with professionalism and care, the attitude communicated indifference. Hospitality should make guests feel welcomed and valued — not like an inconvenience. Another major issue was the lack of transparency regarding additional charges. Breakfast was advertised as “available,” but it was not clearly emphasized that it would require additional payment. Parking also came with an extra fee, which was not made sufficiently clear during booking. These surprise charges only added to the frustration. Hospitality has a meaning — it is about service, cleanliness, transparency, and respect. Unfortunately, this hotel did not represent those values.

awesome

awesome stay

The carpet in the room between the two beds was damp, like someone had spilled a gallon of water there. It stayed damp for both days. Not soaking, but noticeably wet. Breakfast was not included, which I thought I had read that it was. Super Bowl weekend, so prices were expected higher, but even at regular cost, it would have been overpriced for location, amenities, and the floor (and no refresh for towels, etc.. after the first day). Also, the fire alarm was activated at 4 am, probably not the hotels fault, but obviously not ideal. Nowhere near worth the surge price for the weekend, and not a good value otherwise either. Also, a lack of stock in the food/drink stock in the lobby, especially without any stores nearby. Staff was friendly and helpful, however.

Terrible please contact me

Clean room, adequate space, very comfortable bed! Close to airport.

Could have been cleaner. Had to have them come change the sheets on the beds because they were stained and dirty with makeup. The shower walls were dirty as well. I would expect more for the price I paid.

The staff was helpful, kind, and patient.

The room was okay, the shower was terrible, toilet seat hard and uncomfortable. The elevator was very sketchy and the buttons worked sometimes. You have to pay for parking!! Continental breakfast was slow because they only had one lady that was taking orders & serving, so it was super slow to get your food so I left. I will be more careful when we book a room next time.

Yes

My room had no shampoo, bodywash, and soap. Luckily I had showered beforehand but the hand soap is inexcusable considering they come in packaged bars. The room directly above me was noisy beyond all reason. It sounded like they only knew how to stomp their feet. They kept getting up meandering around their room and I could hear the whole thing. It was annoying. Sonesta is usually pretty good but this was a hard fail. Do better, not worth the price this time around.

Easy check in, clean room.

Good

Bathroom was very outdated toilet had stains in the bowl and shower old engine drain was slow

Good and courteous staff, just ok room. Spots on carpet and bath tub. Did not like the feeling of walking barefoot on the carpet. And available breakfast should not count as “breakfast included”.

It was a very clean nice hotel with comfortable beds and wonderful smelling shampoo that didn’t dry out my hair like the other cheap ones at hotels. Downside, my car got broken into and this hotel doesn’t have cameras BUT they did comp my parking for the whole trip so I didn’t have to pay for that.

Clean, quiet room. Oh so comfortable bed!!

Welcoming staff (Siera), nice room, clean

I

Check in was fast easy and efficient. I will definitely be booking again.

The room was dirty. There were hairs on the bed, the telephone had dirt and looked like dried ear wax, the

The elevator had a sign taped up that said no more than four people in elevator, it will get stuck. I would stay again and airport access is right across the road

Decent

Room was very clean and spacious for the prices. Will definitely stay again

No breakfast for me

Lady checking us in was excellent! Clean room and safe area!

Gg

quiet

The guy at the front desk was nice and helpful. Our first room was fine, but the TV didn't turn on. He quickly switched out room with no hassle. The bed was comfortable, the couch was nice to watch TV on and the little balcony was a nice touch. The fact that there was a refrigerator is always a plus. The free shuttle to the airport was also very helpful.

It was ok, good place to spent the night, very basic but solid

It was clean and comfortable. Some guests were loud on the second night. Food was good even though no bread items Gluten free

I really liked the hotel. It was very nice, clean, modern & comfortable, great location, near the airport.

aaaaaaaaaall good phone did notwork

Conveniently located and clean rooms

The room was super spacious and comfortable!! I love how clean the bathroom was and how friendly the staff is!!! Will be coming back again!

Great experienced

Staff was very friendly and helpful.

Sheets had stains. Shower pressure was low. Parking lot was pitch dark. Came in late from a long day of travel and asked about late check out since it was already midnight. Staff explained it would be a $45.00 charge for two extra hours. That’s half the price we paid for the room to begin with. No microwave in room in 2025.

wonderful

No one was at the front desk when we walked in. Elias was the one who assisted us —- very nice gentleman. 2) Was given room 308. Upon entry: - dirty towels on the hallway floor - both beds were unmade - bathroom was disgusting 3) Went back to front desk, but no one was there. Said « hello » and a gentleman came out and said, « I’m at lunch. Let me just wash my hands, » and proceeded to kitchen area across lobby. Informed him of issue and assigned room 108. At this time, the gentleman who assisted us initially —- Elias —- came to the front desk and asked what was wrong. He apologized and said he would comp our parking. 4) Hair on bedsheet 5) Tub was not draining. During shower, water level reached above ankle. 6) At checkout, I informed the young lady at the front desk of the tub draining issue and all she said was that she would « let them know. » no apology. She didn’t really seem to care. We will NEVER stay at this particular Sonesta hotel again.

Advertised a crib and did not provide a usable one. Had to change sleeping plans due to no crib for toddler

Short, only 12 hour stay

Room (104) I was put in did not have a locking sliding door, and it was on the ground floor. The second room (404) I was put in did not have an operational TV. The third room in which I was assigned had an operational TV but not a working fridge (403) . The grounds are not well kept and lobby does not have adequate amenities. Front desk staff was empathetic and kind but truly the management here needs to get their act together.

The rating reflects the cleanliness of the room. The sheets had yellow stains on them, there was visible dirt on the mattress between the opening of the bed and the wall, there were different strands of hair from different people on the mattress. The rug had so many large stains and the floor in the bathroom area were not swept— there was dirt in the corners of the floor. This impacted my sleep as I felt itchy throughout the night at the thought of sleeping in a bed that wasn’t clean.

The room was in good condition and the bed was comfortable, however, the female staff that worked on Sunday 12.14.25 was unprofessional. She answered my questions about adding my adult daughter to the reservation then put a note in my reservation saying that we have to be charged the full amount at check in. There was no reason to put this note in and the manager confirmed it a couple of days later. Do they have a problem with allowing family members to check in? Seemed like it. I was there for a graduation and this was an unpleasant experience. Also, they charge to park your car overnight. I will not be returning.

It had everything we needed except for a refrigerator and a microwave. Otherwise great place to stay.

Inadequate housekeeping, dirty carpets,

I was rather disappointed with the small availability of items in terms of toiletries and sundries and even the breakfast menu

good hotel

Room clean. Staff helpful and personable.

The room was clean and comfortable. The three stars are because the "breakfast" that was shown to be included was an extra charge instead. Food selection was minimal.

clean room, staff was nice and helpful. close food areas perfect if you need a room a night before a flight

Amazing all around!!!

It was great! Shuttle was easy and room was nice & clean

This hotel was very convenient. There’s nothing fancy about it but it is run well. We checked in around nine. One gentleman working. Super efficient really knew his job was checking a lot of people in by himself. He was terrific and what I appreciate about this hotel is the cleanliness of the room so I would definitely stay here again it’s a very well run hotel and like I said nothing fancy but the room was just super nice and super clean.

Room was pretty clean, easy check-in, and surprisingly it was fairly quiet given the location (near the airport).

Clean room, convenient location by the airport.

Very friendly staff

Layer of dust on quite a bit of furniture in room. We used inhalers and allergy meds and managed. Would not recommend to anyone allergic to dust. Great value otherwise

The front desk had to reassign my room 3 times. The first room, the bathroom tub had about a foot of dirty water in the tub. The second room was not cleaned, the bed was unmade and a complete mess. The 3rd room was dirty as well with hair and stains in the bathtub.

Loved my stay here. Clean and staff was so friendly.

Good

Staff wasn’t friendly. Dirty rooms. Shampoo smelled like hair remover.

Staff was kind and helpful. Room was comfortable and clean.

Its in a good spot

The shuttle to the airport pulls right up to the front doors! Clean, cozy, and quiet rooms.

It was all I expected.

For the price point I found the hotel to be good. The room was clean and comfortable, the staff were friendly and helpful. One discrepancy from their website listing is the in-house restaurant. It is not open for lunch or dinner as stated online. It is only open to provide the guest breakfast.

I liked the convenience of the shuttle bus. Good location. Clean rooms

Yep

Close to airport

very good

We did not have breakfast at the hotel. Check in was fine. I did not like the smell in the room. I have asthma and the fragrance in the room was very strong, which often causes problems. With the number of people who cannot handle fragrance, I am surprised when a hotel uses products that smell so strongly. I also did not like the room lights going on automatically. Three different lights blazed on while getting to the bathroom in the middle of the night. It was very disturbing. I would suggest a night light.

The gentlemen who works the evenings front desk is wonderful.

It was decent for one night stay. Found it dusty (especially around TV area) and carpet doesn’t feel dust free (getting sneezing). It’s quiet though and ok for the price paid. Parking could have been free as there’s ample empty parking.

Not the most personable, but it’s quick and free!

Facilities were nice, but had to pay for extra amenities like parking and breakfast (other than prepackaged muffins or small cereal boxes).

Room was very clean and spacious. Bed was comfortable. Maybe I got lucky to get a room that did not smell of smoke. Stayed for one night. Needed a place to stay at the last minute. It did the job, but will prefer another place next time.

Sad, but I will not be staying there ever again.

Staff was wonderful, shuttle very convenient, bed very comfortable, no coffee maker, just a pod thing, no microwave. Wanted to reheat my dinner leftovers and couldn't, also Pod coffeemaker was filthy, sticky and gross.

Yes

Friendly staff, and the room was nice and comfortable. The location is very near the airport with great shuttle service.

Unexpected large amount hold on credit card for incidentals not disclosed on website. Hotel states 5-7 business days for release of hold which is totally unacceptable, should be within 24 hours of check out. Also, information posted at check-in counter that hold for debit cards is more than for credit cards and will take longer to refund. Be aware

Value for money, quality service

Its quiet

Should have more option for all meals of the day.

It was good but the restroom had ash in it from cigarettes

Only got 1 room key because they were running low……. The toilet had poop splatter in it thought that was gross

Spotless room. Great front desk service. Room was super comfortable

Room was in great condition and the staff was awesome. Very clean and all team members were very attentive.

To put it simply, I had the best hotel experience here in San Jose, CA.

Rooms were clean, nicely laid out, surprisingly not loud considering the location. Didn't get to enjoy the pool or breakfast, but they looked good and the property was nicely landscaped. Would definitely stay again

Overall, this was a pretty good experience for my partner and her guests. Everything was in line with the reservation and the room was extremely clean and comfortable. The amenities were very nice and we couldn’t have asked for anything more.

No breakfast options were available

The do not tell you that you cannot have your room serviced unless you stay 3 nights. They also failed to bring up more towels. The female Hispanic manager was rude and condescending. They are booked because flights are being canceled. As such, they project entitlement and have poor customer service.

Clean room, nice area, spacious,

.

Very clean room. This hotel is very close to the airport, and I expected it to be noisy. However, the room was quiet, the bed was comfortable, and a good night’s sleep was had by all!

Staff are so nice and it’s so nice I like it personally

Don't recommend for a good rest. It might be section 8 housing or part of homeless shelter. People hussel all night in the hallways and old dirty bathroom. Lacks many common ammenities. Skip this joint.

A good room close to the airport

Clean room

Customer service was great. Staff was very nice and accommodating. Room and hotel were very clean.

The room was clean and the staff were amazing

Convenient and walking distance to many places to eat. The room was clean.

Extra $18 to park plus they charged my credit card an additional $125 that “will be refunded in 2-3 weeks. When I booked it said price included all fees etc but ended up not true and cost far more. Whose fault the hotel or Expedia

The front desk advised me about where to walk. As before, this hotel is remarkably quiet despite its proximity to SJC. Glad to return.

Close to airport with free shuttle service

It fit my needs. Shower wasn't great and no continental breakfast but besides that it was good.

The driver of the shuttle was so rude and aggressive. We felt very uncomfortable with him, so much so that we just got a Lyft the next morning to the airport. When we got there we were told they were running out of key cards, so we could only have one. It had writing on it from someone else’s room. The ice machine on our floor was broken. The fridge in our room wasn’t working, so I pulled it out to see if it was plugged in and there was mold underneath it. The room itself did not smell clean, it was very musty. And the elevator had a hand written sign on it that if more than 4 people get on you will get stuck. Needless to say it was one night and we left early the next morning and I don’t plan on staying here again.

Good

Airport shuttle was delayed but it was good that we were in close proximity to the airport

Wonderful room. Very clean.

Conveniently located short drive to Levi’s Stadium

I was not happy with customer service

Clerk did not explain where the elevators were. I asked about the shuttle service and she stated the times, did not add the need to pre reserve. The clerk at 4:30 am was quick to contact the shuttle driver, thankfully.

Room not up to standard

They didn’t have a key for several of us. A guy walked us to our room but gave our original room to the couple before us. So we walked in to other people’s room. Then gave us a double bed room which I didn’t reserve.

Great spot so close to airport

Room furniture was arranged so that there wasn't much space around the bed. Also, the AC never cooled off the room like it was set to do. Not the friendliest staff.

I paid an extra $30 for breakfast, and it was honestly a complete disappointment. The lady serving it was rude and not friendly at all. The “breakfast” included a small cup of cereal, a banana that looked old, and an apple — that’s it. No variety, no proper meal, nothing worth the price. It looked worse than what you’d get in a cheap motel or even a hospital. Paying extra for something like this feels like a scam.

I paid an extra $30 for breakfast, and it was honestly terrible. The lady serving it was rude and not friendly at all. The breakfast you get is a joke — you can only choose between milk or coffee and get one apple or banana, that’s it. No variety, no options, nothing worth the price. Paying extra for something like this feels like a scam.

Room climate was great. The air conditioning worked fine and I really enjoyed the patio/ balcony area. Staff was also very helpful.

Overall the room was fine and the hotel was very convenient. The guy checking us in wasn't the friendliest.

Stayed for a very short period. Facility was clean and room was nice. Shuttle to airport was free and super convenient.

Not badly priced, but not great vibe

at least have water in the room. snack bar is VERY LIMITED

Close to the airport yet quiet. Nice staff!

Clean rokm

The first floor room (#111 I think) in the shower: drain was clogged and dirty water was backing up into the tub...Upstairs their room was clean, and bathroom had a full shower and no bath. Good.

Very nice.

Solid property all around.

clean room, comfortable bed and bedding. friendly staff. conveniently located

Check in rep was wonderful and trustworthy. Was able to accommodate my last min request to have all my rooms in the same floor.

Very clean comfortable quiet room . Slept well on the firm bed. Thanks for a great stay. Shuttle to the airport is a plus.

It was perfect!

Enjoyed our stay! Will be back again!

Nothing!!!

Clean room and the staff was nice.

I dislike leaving bad reviews but this hotel is overrated (hotels.com rating) and the photos on the listing do not represent the hotel conditions. The shower was falling apart, moldy and dirty, pillows were lumpy and smelled. The room smelled like smoke/mildew and the couch had stains. The hotel is old and needs to be updated. We checked in late, staff was friendly and helpful. But there was someone sleeping in a booth in the lobby and it was over all an unpleasant experience. After checking in and going to the room we wanted to leave but it was late and no refund option was offered when I contacted hotels.com. The airport shuttle was on time and efficient. 5 stars for that.

Our room, 425 had a major trip and fall hazard where the couch is too close the foot of the bed to allow access to the wall side of the bed. Other than that, the property is clean well maintained and super convenient to the airport. The neighborhood is an older area near the airport so not much shopping or services. Perfect place for overnight between flights.

Staff are always friendly.

Needs better non breakfast options. Otherwise good.

Room was clean and comfortable. Bathroom was clean and had all the necessities, but could have used a couple more big towels. The deadbolt lock did not seem to work. Front desk personnel were efficient and friendly. I have stayed there before, but not for at least a year, and will continue to do so.

Enjoyed our stay here for the football game. Very convenient.

Great location and safe

Good

Everything was great. The only downside was the back elevator was out of service.

Carpet had stains…. Elevator was broken

The entire staff were incredibly helpful and kind.

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Everything was really nice I’m glad I stayed with Sonesta Select

Love this hotel

View of the pool

Rooms were clean and comfortable - easy parking, and 4 min drive to the airport. Perfect before/after a flight. Not a ton of food immediately nearby, but a short drive to good restaurants.

The room was ok. A little loud from my room which was close to the freeway side. Half the elevators did not work. Someone earlier got stuck in it. Used the stairs begrudgingly. The Starbucks coffee they sold there was out. The room was decent. It served its purpose.

I really liked this place. The bed and pillows were soft. It was clean. I slept really well. I will definitely come back or future work trips.

Your shuttle was not first class. It is a bad first impression for the hotel. Sometimes there was no staff at the counter,

It’s not a beautiful building but the room and the pice was great. Clean and comfortable

No microwave and the refrigerator was not good the cabinet housing the refrigerator was old and dirty and worn. There is mold in the shower and the shower drain is rusted. It smelled musty.

Attended a concert at the SAP center and booked this room for the convenient location. Less than a ten minute drive to the venue. Room was clean and quiet.

So Rafa is a great place to stay while visiting San Jose. Close to airport. Room was clean and comfortable. Bed was very comfortable. Will stay there again.

Location near the airport was great, very easy to access and get the our early morning flight using the hotel shuttle. Small complaint about the light switches in the rooms with the motion sensors. It would be better to have night lights vs. the light turning on to full intensity when activated by motion. Otherwise this hotel checked all the boxes.

Great folks at check-in, minutes from the SJC airport, and rooms are functional.

I booked room on expedia with breakfast included in room rate. But I was told at hotel that no breakfast included in my room. Expedia should have made it clear if room rate includes breakfast or not

Very dated rooms, but nice staff

Nicely served its purpose. Couldn’t have been closer to SJC

Place is literally 3minutes from the airport.

My television didn’t seem to work- room 207- and I couldn’t get the water to run in the bathtub without the shower spraying. I was too tired to mess with either of them.

Love it here

Very comfortable

Close to San Jose airport and convenient.

I liked the location of the hotel because it was close to the casinos. The hotel was clean, a little old but still very clean. The safe was nice. I was happy with our stay.

It was amazing could have used a microwave in room but, other than that amazing stay.

Stay here a lot. Love the hotel

Hotel is located in a business park area, and was clean, modern, and very quiet considering how close it is to the airport. The staff was very helpful, and there is a little shop where you can get snacks and drinks. Parking is free and plentiful. The only thing I didn't like was the toilet paper. It was the thinnest I've ever seen, including in third-world countries! I would definitely stay here again, but I would bring my own TP!

Dated hotel

Our stay at Sonesta Select San Jose Airport was exceptional. The staff were incredibly friendly and efficient, and the room was spacious, clean, and very comfortable. The hotel's prime location made exploring the city a breeze. We can't wait to return to Sonesta Select San Jose Airport on our next visit – highly recommended!".

Proximity to the airport is excellent and you can't really hear the noise from the planes. That said, it is not possible to walk to the airport or vice versa despite it being so close. The roads are not designed for pedestrians. The hotel offers a shuttle, which only takes a few minutes to the terminals. Parking is super good at this hotel. Access to the Freeway and getting around San Jose is excellent. Although helpful, the staff need training in hospitality. Not the friendliest workers. The rooms are nice and fully appointed. Great A/C for hot days. Good bathrooms. I will not hesitate to stay at this hotel again when I visit San Jose.

The only thing was the parking. When I checked in, there was plenty of space. When I came back at night but, there was no parking that I had to park on the street couple blocks away.

Excellent

Perfect location to where I needed to go

This hotel is in a great location for me when doing business in San Jose. The rooms are clean and comfortable, plus the Wi-Fi is great. No problems.

It was great. Great price. Couldn't get any closer to the airport. Free shuttle to the airport right when I checked out. Everyone was friendly. Room was nice and clean. Bed was good. Gym was nice and had everything I needed for a good workout.

Bathroom was dirty hair on the door and walls

Excellent hotel with a prime location next to the airport.

very dog friendly. the only thing i would recommend is a dog area fenced to dog can be off leash to do their business.

Yes

Love this Hotel. This was my 3rd or 4th stay here.

Stayed here for a kpop concert, the room was nice. Just wish the parking was free and a microwave in the room. Otherwise it was great.

Really nice stay. Great staff, and atmosphere of tthe hotel was chill the place was also pretty clean, and comfortable. Shuttle is also included to and from the airport which is a plus. Overall it was a great experience my only nitpick is the lack of an indoor microwave, but they have one at the front desk if you need to reheat food.

Pretty standard airport hotel - easy to get to and room was comfortable / clean.

Quick check in and explain hotel offerings.

Very convenient location!

Drunk people staying next door took staff a long time to get them quiet

comfortable bed clean room

Meh

Room wasn’t the cleanest and the pull out couch was broken, but staff was so kind and professional, offering switch us room.things gets overlooked, accidents happen but they had top notch excellent customer service. I will be booking with this hotel again.

Close to the airport. easy Uber to Major Mall. Easy parking.

Overall pretty nice property. The staff were super friendly and helpful. There is a bus stop nearby that goes to a lot of shopping and food locations. Decently quiet at night for sleeping. Solid 4/5!

Front desk not friendly or welcoming at all.

This is always a convenient Hotel for us to stay at since it is near the area where we do business once a month. The only disappointing thing was that they now charge for parking, which they have never charged before (at least in my experience).

Fast

Clean, nice rooms and staff is just amazing and chill. Airport shuttle is super quick both directions. Love the pool for quick exercise.

The front desk clerk was very good at his job and asked if we needed an airport shuttle. Which we did. Room was lovely and very clean. All of the common spaces were nice, inside and out.

Very nice hotel and very nice staff, clean, and comfortable! I loved it!

The suite was very comfortable

My family of six stayed here and this hotel provided what felt like the first room that was spacious enough for a us all. The grounds were taken care of nicely. Plenty of parking.

Staff was great, friendly, and responsive. Facility maintenance did his best, but clearly the AC units are dated and not working. Staff offered a discount on the room rate. Limited breakfast items, and not continental nor included.

There are some old dirty clothes from the previous stay(s) in the cabiet

Only negitive was having to pay extra for parking

Complimentary breakfast would be better. Only one food staff for all morning breakfast. Long wait

My family and I stayed here and thought it was wonderful. We got to spend plenty of time at the pool, it was clean, the room was great, we truly loved everything about it. The only thing we wished we had was a continental breakfast as opposed to having to pay for breakfast every day.

There was hair in the shower and a leftover water bottle in the room. The bed is saggy. It was overpriced.

Dirty sheets and horrible old furniture and dirty sofa bed . My son found a Vape and cigarrettes inside under the sofa bed where he was sleepong

Everyone was nice and worked with me since i was working the concert at Levi's. Nice bed and awesome shower as well.

Excellent hotel and location. Elevators can be a bit slow though and no mention of paid parking on Hotels.com page and yes charged for paid parking and lot was never even half full...otherwise Excellent!!

We were VERY impressed with the front desk service (moved us to new room when room next doors dog kept barking). This property is in excellent shape and a very reasonable price. We will absolutely be back!

All the staff and room were fantastic

roaches

no

It’s a decent option considering the price.

All around pleasant experience.

Liked the property and the proximity to the airport, shuttle was extremely helpful when we turned in our rental car. Disappointed though that we had to pay to park at the hotel. Breakfast options very limited.

Lobby needed a renovation

Great

We also pre-purchased the “continental breakfast” which was a muffin or bagel and coffee for $15.

Greatly appreciated the airport shuttle service at 5 am. Everyone at front desk was extremely helpful, professional and courteous.

Convenient to airport with great shuttle service

I booked this hotel for my friend to stay. He is very happy during his stay! Thank you.

The rooms are nice and the location is close to the light rail and the airport.

Really clean and comfortable and great friendly staff

The young girl can be more pleasant and make I contact with customers.

I stayed here because I had an early morning flight out of San Jose airport and they offered a shuttle service. The property was well kept, rooms were clean and the staff was friendly. There was a nice Italian restaurant across the street that was recommended by the clerk behind the desk. My only complaint was the rudeness of the shuttle driver in the morning. I’m 72 and I was flying out alone with two carry-on bags and she just got on the bus, opened the door for me and sat there and waited for me to carry my bags up the stairs by myself. The same thing happened at the airport. Needless to say, I did not give her a tip. But other than that, it was a pleasant stay and I will stay there again.

Nice hotel

Some of the staff was nice and kind some were a little unprofessional. I kinda expected more professionalism but other than that it was a great sleep when I was there. The bed was comfy and it was very quiet.

I was able to check in to the hotel early, and was able to change from a room with 2 beds to a better room with one bed. The staff were great.

Very convenient distance from the airport with free shuttle every 30 minutes from the hotel