Holiday Inn Savannah S - I-95 Gateway by IHG

Good, breakfast is a restaurant type which took a bit of time

It was clean No pool and that was not advertised and I drove 7 hours expecting a pool.

Exceptional

Location off I-95 was easily accessible with several choices of places to eat without having to travel. Having recently been remodeled the facility was extremely clean. The staff was extremely knowledgeable about the area and recommended several places for us to attend. They were spot on with their recommendations and best places to park for the handicapped accessibility we needed. The beds were very comfortable. The facility advertised with a pool, but upon arriving due to recent renovations the pool had been demolished. A nice patio setting was placed where the pool was, but we had booked our reservations on knowledge of a swimming pool and would have chosen another facility if we knew that before we registered. When traveling on vacation with kids they need something to wear off the built up energy. The guest bathrooms water faucets see to close to the back of the sink causing for the water to puddle up on the sink under the faucet. This also caused the water to flow around the sink. There was no one on staff at night for necessary maintenance such as a toilet that wouldn’t flush.

Great hotel new. Restaurant is not ready

Clean room. But breakfast was not served even i paid additional 22$ for breakfast during hotel booking.

I chose this hotel because the site said this had a bar and breakfast that was operational. That was not true, and the staff told me they alerted hotels.com to this but your site was not updated

Breakfast not available. Newly renovated. Very nice and clean.

Exceptional

Great location

Beautiful hotel. Great upgrades. Esthetically pleasing.

Had a rough start to begin with the hotel clerk gave us key cards to a room that had not been cleaned. We walked in bed was unmade, bathroom dirty! scared us to death…thought we’d walked in on another person! went back downstairs and the manager gave us another room.

John 5:24

One of the nicest places I’ve stayed

Under construction

The remodeling was very tastefully done.

Clean place.

The room was excellent. The staff was good. The bar was terrible because there was no bar. We were very disappointed that the restaurant was not operating. One of the main reason I made a reservation at this Holiday Inn is that it listed it had a restaurant on site. If I had seen the there was no restaurant on site I would have never made a reservation at the site. I am very disappointed.

Under remodeling

Exceptional

My reservation was canceled by no reason

Clean and location great!

Clean and location great!

This is a new Holiday Inn, the grounds are still being set up. The color scheme is something out of the 70’s with so many patterns on the tile and the carpet and the walls….although our room was a new room, the bathroom floor had hair in it on arrival. No breakfast because the kitchen area had not been set up. Not worth the 175 price tag … and there was active construction going on on the first floor which was noisy. Glad we only stayed one day: disappointed for sure.

The staff was great with what they had to work with. Water pressure was good. Tre Barnes, the assistant manager, was excellent apologizing to all visitors while the owner walked around ignoring the chaos around him. Once we arrived, it was obvious the hotel was not ready to open. It had gone through a renovation. No continental breakfast, no bar, no restaurant. No trash cans on the premises. No soap in public bathrooms. Reservations was for 3 people, including a sofa bed. Had to retrieve linen and make that bed myself. Needed to ask for towels, toilet paper. Elevators were not working one day and we were on the third floor. There were no phones in the room and if you had an issue, you had to walk down to the front desk. The smoke detector was wrapped in shrink wrap and when I mentioned it was a Fire Marshall violation, nothing was done. Overall the hotel tried to open early for a holiday weekend and overcharged its customers with the full rate when none of the amenities were available.

The staff was great with what they had to work with. Water pressure was good. Tre Barnes, the assistant manager, was excellent apologizing to all visitors while the owner walked around ignoring the chaos around him. Once we arrived, it was obvious the hotel was not ready to open. It had gone through a renovation. No continental breakfast, no bar, no restaurant. No trash cans on the premises. No soap in public bathrooms. Reservations was for 3 people, including a sofa bed. Had to retrieve linen and make that bed myself. Needed to ask for towels, toilet paper. Elevators were not working one day and we were on the third floor. There were no phones in the room and if you had an issue, you had to walk down to the front desk. The smoke detector was wrapped in shrink wrap and when I mentioned it was a Fire Marshall violation, nothing was done. Overall the hotel tried to open early for a holiday weekend and overcharged its customers with the full rate when none of the amenities were available.

very nice front desk, people, very clean rooms, clean, updated, we had a great time

Property is under renovation so the gym was not available nor was breakfast but the updates are amazing!!

We hav stayed here before and enjoyed the pool and hot tub. This year they were in the midst of renovations(not noted on their website), and the pool and hot tub were gone. You couldn’t even get a coffee in the lobby and the rooms had no phones nor clocks. The front desk staff were clueless and we will not be going back here !

Very good

My reservation was canceled by...

No free breakfast included like HI Express includes. Good location off Rt 95. No free breakfast or 24 hour coffee in lobby. Hotel under renovation so appearance at front. Should br ok when remodeling is done.

There is no breakfast with the stay. a restaurant is available. I didnt use it. Lamp was rusty. No clock. Window remote didn't work because blind was broken and torn. Front desk came up to roll it by hand and push into the track. Really? In general the room is worn and tired looking. Clean but REALLY needs makeover.

Yes

Staff (friendly) catering

Staff (friendly) catering

Front desk staff could have bern more attentive . Room was barely passable . Hallways not very clean

Hotel was under construction. It was dirty.

It was close to I-95 Trash on the floor. Ceiling in shower falling down. Flusher on toilet broke and after I looked at it, it seemed to not have been fixed properly from the last time it broke. Trash cans at front entrance over flowing.

It was close to I-95 Trash on the floor. Ceiling in shower falling down. Flusher on toilet broke and after I looked at it, it seemed to not have been fixed properly from the last time it broke. Trash cans at front entrance over flowing.

The hotel was under renovation. Construction dust everywhere. Room was very old. Furniture was visibly worn. Only 1 regular coffee pod. 2 decaf. I don't drink decaf. I will not book through Hotels.com again. A $50 hold was put on my credit card because I did not book directly through IHG. This should have been disclosed. Construction noise stared at 7:30 am. Stopped at 8 pm. I would not have stayed there if I had known about the construction. A rip off.

We have been comingto this hotel every year for five years and we always enjoyed our stay.... until now. I understand they are doing renovations but that is no excuse to have the establishment in complete chaos and filth. The rooms were disgusting the smell was horrible and everyone who worked there was miserable. After a 13 hour drive i had to clean the room in order to be comfortable to sleep there along with changing the sheets and vacuum. Our tradition of stopping and staying here will no longer be happening.

Noise from renovations, back door does not work

reception dude not friendly. Wish I had known about construction. Lots of other hotels near by. JB is the best! Get him a raise.

deff not clean, outdated and rusted doors etc. had a late check in almost 5am due to road traffic etc and staff didn’t want to help and get us a later checkout

Overpriced...Its a lot more rundown than most Holiday inns. Leaking showerheads, paint peeling from ceiling. Disappointed.

Very nice, clean, roomy and nice staff. Perfect

Not clean. Construction noise till 9 PM.

Check in took forever, restaurant at hotel location was an odd experience and probably would not recommend

Good

Passable

I thought breakfast was included. I was shocked when front desk attendant told me it was not included. When I was making reservation, it was showing breakfast.

Pleasant

no breakfast offered even though there are signs around showing breakfast. There is an on site restaurant but we just went to Cracker Barrel on the corner it was less pricey.

Convenient stop if traveling on I-95. Lots of restaurants nearby.

Staff was pleasant and helpful. But the room ventilation system wasn’t well. Dirty air.

The room had falling plaster in the ceiling and it advertised complimentary breakfast then didn’t provide it

Not impressed with your service. I booked with you. You should have made sure we had a walk-in shower. That’s what we paid for.

Breakfast was not included, pool had been filled in, sandspurs were in carpet sticking to our socks, room was not serviced, had to request fresh towels, toilet stopped up and the phone in the room had no dial tone to call front desk.

The room was ok, nothing to rave about. Staff was friendly but atmosphere didn’t feel very inviting. We were very disappointed in the breakfast.

Staff were great. Very clean and pet friendly!

The staff Nothing

The room was clean although several ceiling tiles above the bed had a great deal of water damage and the room occasionally smelled from cooking odors.

Check in was slow!

There was no hot water and no Kleenex in the room or at the desk.

Was only there for one morning. Missed breakfast

All good

Room was clean and spacious. Staff friendly and courteous. Restaurant dinner food was excellent. Breakfast food was pricey.

The night staff was fine. The hotel itself is under renovations that it sorely needs. The day staff was lackluster. Slow to respond and not helpful.

Always a good visit here.

location was great

Newly renovated, but with saying that I don't think they thouggt about renovation for the bathtub. They put in new vanity with sink and new mirror but tub was old and just recouking around the edges. We needed to move rooms because of non working TV. Staff was quick and didn’t take a minute to move.

Very comfortable and polite place

Clean room

Property is being renovated. Looks nice, but the window frame was moldy which is the first thing we smelled entering the room. The first room we tried did not have a working A/C, so we were moved. Overnight I kept thinking the window was open because the highway noise was pretty bad. The windows were not open.

Carpet in room and bed damp. TV did not work well. Refrigerator did not work at all. Window shade had big holes in it allowing light to come in. Called front desk for pillows did not bring then said no pillows available. was told property just purchased.

Desk help was friendly, room decor was outdated and horrible. Some plug outlets didn't work, cover over the a/c controls was busted, water stream in the shower was sub par. Bed was clean.

My room had a very bad odor. I try to change hotel through Expedia and the person that helped me said the hotel dis not approved my cancellation to switch hotel. I was told someone from the hotel will upgrade my room and they never got back to me. It was a bad experience for me.

Had a great time, the staff at the bar in the lobby were fantastic. Thanks

.

Got to the hotel late check in was uneventful. Staff were very nice. It’s an older hotel but our room was clean good enough for a one night stay . Water for shower was good and A/C worked well

My room was very clean and that staff(young man) that checked me in was very informative and a pleasure to speak with. Everything was to my liking. No complaints over here.

Great place to stay

Hotel was very clean and nice but somewhat on the older side. Beds were comfortable. Disappointed there was no free breakfast. There was a restaurant you could get meals, but you had to pay.

Room has a musty smell

We did not receive our points for being a club member. How can I get them. We were there FIVE nights. The hotel needs a lot of upgrades. We didn't receive our points. Hotel said we should get the points through you at Booking.com???????

Good stay near the highway.

The location was great. The staff was friendly The bed was not comfortable. The bathroom toilet was broken. No one ever came to fix it. I ended up having to fix it myself. The bathroom floor had a red smear on the wall and floor which was gross. The tub was not clean.

There was no water machine. There was no ice machine, and I had to request for housekeeping to come in.

Clean, friendly service

Hot water bath. Checking in time was good. TV stay on all the time with no extra cost.

We always stay here when we’re in Savannah. It’s about 20 mins from downtown but we like that we don’t have to worry about parking.

Extra charges on my credit card that I did not make or use. Spoke to manager several times requesting the charges be removed or explanation of what they were. I practically paid twice to stay at the hotel. No continental breakfast, deskstaff not trained.

Great having a restaurant with a bar in the hotel. Friendly staff at the bar

Great overnight stay. Very nice well kept clean room. Friendly staff! Glad we stayed at Holiday Inn Gateway I95 Savannah!

Clean room

The Hotel advertises that it renewed. But mostly repurposed materials. They don't do room service every day. Paid breakfast is terrible. Telephone wasn't connected. AC was so noisy!

Loved the hand crafted breakfast and wonderful chef!

The only thing I can say that was a little upsetting was the shower in my room. It was very clean and nice, but the shower floor was very slippery. I almost slipped twice and I had no choice but to put a towel on the shower floor. Someone could definitely get hurt.

The 1st room had a bunch of dried poop smeared on the sheets and the 2nd room had rust and mold on the outside of the fridge. If it wasn't 2 AM and being tired from driving for over 8 hours and only staying for one night we would have went elsewhere.

N/a

After a long day of travel we checked in got settled in and went to dinner to return to the room and turn in tv to discover there are 12 white dots illuminating from the screen making it difficult to watch. Then discovered the carpet all around the ac was soaking wet. Upon speaking to staff all the could suggest is move all are stuff to a different room on a different floor which was not a real option for us and our situation. Not happy with this property or Holiday Inn as a whole if the can’t take care of guest better

Always a good stay on the way to Orlando. Clean and easy on/off 95

Great stay

Nice rooms

Solution : fire the HVAC maintenance crew and find someone who knows what they're doing, and cares.

The first room I was in had mold in it. The cleaning staff didn’t clean the refrigerator out and it had people stuff in it from before the second room I went to was great but the toilet didn’t flush.

Great staff No breakfast no pool

Good

All good

It was a nice room, and very spacious. Also well cleaned. Well, where should I begin. First, the website stated that it was a king suite, with a hot tub. No hot tub. Second, the website stated that there was a swimming pool. No swimming pool. Next, I dont think I have ever been to a hotel that didn't offer a free breakfast. No continental breakfast. There's absolutely no way that room should have been $300 for the two nights. I will be contacting you, the hotel, and anyone else, if need be, about how this situation played out. False advertisement, to the fullest.

Location was convenient, room was clean and staff was helpful. Will stay at this location again.

Easy access off interstate Needs some updating on rooms

Dirty

We’ve stayed at this hotel previously and this will probably be the last time. The beds were extremely hard and uncomfortable. The air conditioner was very loud, making it difficult to sleep. The bathroom was in poor condition and needs updating, and our towels were damp when we arrived to our room.

My friend and I stayed here on our way home from Florida. The staff were excellent. Very friendly! Our room was clean, smelled fresh and we had plenty of room to move about. The beds and pillows were comfortable and provided us with a good nights sleep.

Average

It was ok.

I had read reviews from earlier this year about how noisy this property was but it not to be the case. My room was clean and quiet. Breakfast was not the normal buffet offered. There was a small bar and grill in the lobby which served breakfast and light meals and with a voucher you could get a breakfast. Prefer the normal offerings. But still a good stay while on the road.

Front desk staff very nice

The room we had on floor 2 was very hot and humid. It was so damp in there that the floor was damp. We turned the AC on at the lowest setting and just couldn’t get the air cool enough or the dampness out of the room. We didn’t mention it at the time because we checked in late evening and left the next morning. I believe it was room 210 and it’s probably just that the unit needs servicing.

We love staying here when driving to and from NC. My only piece of feedback for the King Suite we stayed in, is add a second TV to the main room, in addition to the bedroom. My husband had to work part of the evening and was frustrated there wasn’t a second TV. We will, however, definitely book a King Suite again.

The room was nasty there was mold in the bathroom on the ceiling the fan didn’t work in bathroom cobwebs on wall couch was so nasty didn’t even sit on it … the hotel has a foul odor from the time u walk in the door to the room ..dirty carpet .. the pictures online was not like it is in person …. Very disappointed!!!!

Hotel was ok for our needs as we were only passing through the area. We appreciated the pet friendly environment. Convenience of a restaurant on site was great and there are many options to dine around. Seems like the hotel is under renovation, it does need a lot of TLC. Bathroom was dusty (were they keep the tissue box and the vent was way to stuffed up with accumulated dust).

On the second day, we returned to find that the air conditioning had completely stopped working. Shortly after, it began to rain and water started pouring from the vent fan in the ceiling. We were promptly moved to another room, but the floor around the air conditioning unit in the new room was soaked. At that point, we were exhausted and chose to stay since the air in the new room was at least cool. At checkout, we explained the situation to the front desk. The staff member informed us that a refund could not be processed because the reservation had been made through a third-party site. However, she assured us that the manager would reach out to us the following day by phone or email. Unfortunately, we never received any communication from the manager. While the staff was courteous and tried to assist, the condition of the rooms and lack of follow-up left us disappointed with

The staff was super pleasant

Room smells very musty

The food and comfort of the bed.

Another family was given our room and walked right I to the room that was was in .. me and my husband was in the bed and the door opens and a family walks in…..

Great hotel, staff and location. parking is a bit challenging during bad weather as you have to park in parking building a block away.

Quiet stay, we weee exhausted. Had a bad experience the night before in NewOrleans so this was a nice change. Clean, quiet and convenient to highway but not on it. Restaurant right across the street!

Great customer service, easy check in and check out, comfortable, great staff, friendly environment

My reserved room was not available. We were downgraded to a small, noisy room where the towels were dingy. I was not credited a refund for difference in price between the the unavailable room which I booked with you.

Different dining options were available close to the hotel.

Great location Super nice/ helpful staff Restaurant Wings 10/10 We would definitely stay again

Love this place!

I wish companies communicated with each other. Apparently on the IHG site it says they no longer have a pool. But on here is says pool. My kids were disappointed about that. Otherwise everything else was great.

Friendly front desk, service, comfortable rooms, and a welcoming staff

Good Location! Under Construction

Excellent staff .Need improvement

Breakfast

The hotel was more like a motel. The room was barely clean. The walls so thin you could hear the rooms next to you. I arrived late, exhausted from the drive otherwise I would have left! The room did not have curtains instead had a broken blind that did not keep any light out at all. There was a light outside that kept my room lit because of the blind. The pool was filled in with concrete. Not that I was there to swim but worth noting for others. I would not recommend and will never stay there again. Beyond disappointed with Holiday Inn IHG.

Bed was dirty and felt uncomfortable

Great stay. Quick checkin. Clean room. Hotel is under construction so you can see repairs to the outside but not too bad in appearance. There is no continental breakfast. There is a restaurant in the hotel where you pay for your food. There is an IHOP across the street and Cracker Barrel within close proximity and Waffle House not too far.

Rooms are clean but you can hear everything outside and that the neighbors do. Neighbor was yelling on speaker phone all night. We asked to switch rooms and was told hotel was completely full.

The worst stay of my life!!!!

Like most Holiday Inn Express hotels. Except this one wanted to charge for breakfast. I thought breakfast is included with this particular brand. The property was under construction that made getting around a bit difficult.

Poor maintenance, stained furniture and ongoing construction

They are renovating and making upgrades to the property, which is nice. Unfortunately, our room was so humid and moldy smelling that we didn’t end up staying the whole night. Our entire ceiling was covered in what looked like black mold.

We found at the time of check in that this holiday Inn was undergoing renovations. All windows were covered with plastics, with no outside view; we felt as if we were in prison. We made complaints to manager about that and the fact that had we known beforehand about renovations, we would never had booked this hotel. Manager cancelled our reservation. We suffered delays, inconvenience, frustration and dismay by the desk person and manager of Holiday Inn at Savannah, GA. A call was made to IHG and they made alternative reservation at other hotel.

The hotel property is under construction kinda inconvenient but overall a nice hotel.

The hotel and staff very nice

Although many renovations are being made, the property is still very quiet and pleasant. The room is spacious, clean, and the bed is very comfortable. Very easy and convenient. Stop when traveling north.

Under construction

I thought that if I made a reservation for 3 people the sofa bed would be ready to use with sheets and everything else but it wasn't. I'd have to ask for it, go to the front desk and get and then go back to the room to assemble the sofa bed. Looks like there is no room service at all.

Despite pulling up to the hotel to see it covered in plastic due to painting the exterior, once inside the check in girl was very nice and I got right into my room. The bed was really comfy!

I was disappointed that the site was being remodeled while I was there. I would have like to have known so I could have made a decision as to whether to stay or find another hotel.

Favorite hotel

Remodeling. Should be nice at some point.

No pool, under remodeling and AC was not working. The cleaning ladies also wouldn’t let us have towels when asked. They said we had to go all the way downstairs to ask for them.

They were under construction so the whole front was in plastic. It made it difficult to not trip on and if we were handicap, we wouldn’t have been able to get in the front entrance. The pool was also out of service and the AC in the room wasn’t working properly.

Okay

Just overnight but a nice stay and convenient for restaurants and fuel.

very dirty room. so smell. i never use it

Overall ok, it was under construction so kind of a mess. When booking it said they had a pool and breakfast but had neither. Have to pay for breakfast and pool is covered/closed permanently. The rooms and staff were good

Shower broken, tv had burn in, overall somewhat dirty.

Ac got the room nice and cold, beds were comfy, room and property were very clean. We needed to check in early and the staff was very accommodating and helpful!

The front desk staff were very professional and nice. The noise from I-95 was just TOO LOUD. Almost impossible to sleep much in the room.

I liked the stay, the staff was a bit to themselves, except Amanda at the breakfast and Bar. She was very helpful, and attentive. Some of the area outside was under construction.

All good

The hotel was under renovation- no pool - no complimentary breakfast the bathroom was dingy with a peeling bathtub - I overpaid for the room - manager and staff were inconsiderate. Never again will I book this hotel!

There was construction outside the hotel, right outside our window, and the front entry to the lobby was partially blocked, so cars could not pull up for loading/unloading. The hotel interiors are in need of a refresh. Also seems like they need more staff. When we checked out in the morning, there was nobody working at reception. So we just left without telling anyone we checked out.

The young lady that checked me in was woderful!

Not pleasent

Pool is gone not happy about that.

I tried cancelling right away as it was by mistake and they dont want to refund my momey! It’s such a scam

For a 1 night stay ,with a dog , not having to pay 400 + . It’s clean , decor is pleasant..I would recommend it.

needs updating

Excellent

I stayed with my wife and daughter. Overall the stay was so-so. The hallway, elevators and rooms needed a little better cleaning. My initial room was missing curtains and so they moved me to another room. A light bulb was burnt, but the staff was pleasant and they gave one to me right away. The price was good compared to other hotels close to Savannah.

Friendly, efficient staff

Hotel needs to work on upgrading rooms, bathroom shower head was leaking causing water damage to bathroom door. Door was warped. Shower curtain was cheap and water flooded the floor. Toilet bowl handle was broken. Staff did offer another room but that was next to barking dogs !! No thanks . I would recommend staying at another place in the area for the price.

While the hotel was clean I booked it because the Property said it had a pool which is the reason I chose it then get here and its sanding up Manager just had excuses why it has not been updated on the website Deseptive advertising was very disappointed at holiday inn/IHG

Excellent front desk

When I checked in and went to the first room the bed was turned down and used towels in the bathroom as if someone had already been in the room. They gave me a second room where the shades wouldn't go down that overlooked the parking lot. The third room a staff member walked me up and there was someone sleeping in the bed. She asked me to wait because she had a line. I waited a few minutes and got back in the line because it was growing. Checked into the 4th room and it was fine. This took over an hour between the time I got there to the time I was able to get a room. They only gave me a $50 discount for the inconvenience.

Nothing shower heads Dirty and nasty room door didn't even shut.

Would not recommend this hotel to anybody who wants to enjoy peaceful hotel stay.

Tee at the front desk was excellent. She was very helpful and friendly!

Very friendly and clean

Generally substandard. No trash can in the bath, key didn’t work day 2. Food in cafe was greasy.