Comfort Inn Shelby

Other than the hallway remodel that was going on, the room was still nice. The owner needs to buy new furniture for the breakfast area. And our chairs in the room need updating also.

In the middle of construction, tried to tell me they would be making a whole bunch of noise till 9:00pm. Definitely will not be going back. The bathroom had mold in the shower, the room smelt musky once we arrived. The whole hotel was a disaster. I will not be booking this place again.

The hotel was under renovation.

Mike at the front desk was super nice and understanding when I reappeared 10 minutes after checking in and told him I couldn’t stay there. He was the only positive in the whole experience.

The only positive about this hotel was friendly staff. We had roaches in the bathroom!! Also, bathroom door lock was busted and it looked like someone tried to open with a crowbar. Door was very dirty. Also, TV was messed up. I came close to asking for a refund after finding roaches in the room but my wife was in a wheelchair and we didn't want to hassle with finding another place to stay.

In a well lit area with many good choices around Definitely run down, has cracks and holes all throughout the ceiling and walls. Gave scary and sketchy vibes

Looks like some rentavations

Superb

OK for a night or 2 but the hotel needs some serious updating and cleaning.

However, when I came back later to check in and the balance of my stay the other two ladies, Ashley & the lady with light color braids (sorry didn't get her name) were very nice and helpful. Ashley remembered I was a previous guest there for a golf tournament.

Newly renovated room

Nothing room was horrible they are remolding still and my room wasn’t clean at all wash cloths and towels were dirty it was hair in bed It was nobody at front desk when I got there to check in I waited almost 30 mins for someone to come open the entrance door it was very loud in the hallway my room wasn’t clean not cleaned good at all

Nothing room was horrible they are remolding still and my room wasn’t clean at all wash cloths and towels were dirty it was hair in bed It was nobody at front desk when I got there to check in I waited almost 30 mins for someone to come open the entrance door it was very loud in the hallway my room wasn’t clean not cleaned good at all

Newly renovated room

‘$131. A night

Location was awful didn't try breakfast

Location was awful didn't try breakfast

It was good Deposit

It was good Deposit

Exceptional

$131. A night ‘$131. A night

Good

好

Good

It is currently under renovation. I could tell they are just trying to scrape by on the minimum possible repairs on the old rooms until they get them renovated. There was mold on the ceiling of the bathroom, the sheets were worn, stains on towels, the shower curtain was falling apart, the bathroom door was ancient, the sink was cracked, the door lock did not work and the room was very musty. I would not recommend this hotel.

Room was very clean, staff was very nice especially the lady at the front desk and breakfast was good every morning. Thank you for a pleasant stay

Breakfast was good

Good

the staff was friendly.

Very friendly staff

minimal

Yes

The staff was friendly. The breakfast was mediocre at best. They’re working on the property so a lot of it they can’t help about the condition of the property.

The staff was friendly. The breakfast was mediocre at best. They’re working on the property so a lot of it they can’t help about the condition of the property.

This property is under construction so there is no access to certain parts of it. The fitness room is not open and the elevator is not working. There was also issues with smoking in the rooms but the staff was responsive when notified of the issue. Staff is helpful and friendly but due to current condition of property we probably won't stay again until it is finished with the remodel.

Shopping near by. Great Mexican restaurant right next door, just walk over without crossing a road. But, the holel is so old. Mold on shower ceiling. Just dirty. It was also under construction. I would not stay here until that is all complete.

Superb

Good area, kind staff, reasonable price Nothing it was a good stay

Good area, kind staff, reasonable price Nothing it was a good stay

The location was the only thing I liked about the property. It was under renovation and I was not told that ahead of time or I would have chosen somewhere else to stay. Our closet door was broken. Also, the heel of my shoe got stuck in an open grate right outside the door that we were told to come in and out of, and I fell.

The location was the only thing I liked about the property. It was under renovation and I was not told that ahead of time or I would have chosen somewhere else to stay. Our closet door was broken. Also, the heel of my shoe got stuck in an open grate right outside the door that we were told to come in and out of, and I fell.

Just looks and feels old and run down.

Awesome

Awesome

Yes

Poor

Old and worn down location. Comfortable bed, good receptionist but rooms aren’t in great condition.

The room was clean, but overall the furniture was very outdated. The material on all the chairs in my room were damaged and torn, it just wasn’t presentable. If the furniture would be updated, then it will make a big difference as far as the room goes. As far as the appearance goes, the hotel rating were good online but the hotel didn’t meet expectations!

Nice

Location Change up on breakfast would be good

Change up on breakfast would be good

The staff were great! The room had a few flaws that made me uncomfortable. The mattress sunk in and the tub drain was clogged. While I showered the water kept filling up and I had water above my ankles. The bathroom door was chewed up at the bottom so bad anyone could just bend down and look through it.

Everything

Renovations going on, which was not stated anywhere on the website. No elevator. No blow dryer. Carpets in the halls are disgusting as well; the only good thing were the front desk agents.

The room was not great. The staff was friendly.

You will not find a better friendlier hotel to stay in. Everyone that works there were exceptional. Lanisha Odom is the front office manager. She went out of her way to make our family feel very welcome there. We traveled from Ohio to stay there for our uncle's funeral. And what was the very sad time in our lives she made us all very comfortable. When visiting our family I can guarantee you our group will always stay here. Honestly the only thing I guess we could say we didn't like was the hotel was being remodeled and for that you can't fault them. I was traveling with my 88-year-old mother and the elevator was not working they immediately gave us a downstairs room.

breakfast was great, staff helped me correct wrong NOT NC, BUT SHELBY MT.Thank the clerk he was great. car park not lit up enough

No hot water and tub drainage issues other than that our stay was ok.

Although they are renovating the reason for the 3 star is bc there was no hot water for a shower and the tub had a drainage problem. Other than that the stay was okay.

Breakfast was excellently prepared everything I wanted was there on Sunday morning we had a early tee-times and the young lady had everything out and ready to go early that was great will see you again On my end it was great

Location excellent Interior in disrepair Breakfast skimpy

It's a little older and needs some work done, some repairs on the floor in the hallways and things like that.

Parking and quiet. The staff were very friendly. I enjoyed the two women I interacted with. No elevator service was available. I’m older with an invisible disability. It was a great inconvenience which wasn’t mentioned before nor after my booking.

Hotel under renovation but definitely still needs to be cleaned at some point.

Hotel under renovation but definitely still needs to be cleaned at some point.

All of the glooring was torn up in the hallways and things were mess. It did not mention this on the website

The elevator didn’t work. The place was falling apart and there were a lot of gross smells coming from various areas.

Plenty of towels was a plus. Plenty of space in the room and places to put things. Thoughtful details like a Christmas card set out and a postcard we could send to a friend. Appreciated the fridge, microwave, and coffee maker! The hallway floor was a little wonky but our Shelby relatives told us the story of the semi driver who drove into the hotel so it's understandable! Vending drink machine was completely out of drinks. Breakfast was very nice variety but the coffee was abysmal. Otherwise lovely, and a great value especially for the price. We'll definitely return next time we visit our Shelby relatives.

No fruits are provided in breakfast.

The location is great. The hotel needs updating. They need to put in a lot of money. To compete with the other hotels in the area.

Rooms and staff

Hotel really needs to be remodeled mold in bathroom around shower room was clean with the exception of no towels when I checked in not a big deal definitely needs a total remodel

We sent a message through Expedia that we needed to check in by 1:30 pm because we needed to get dressed for a 3 pm wedding. At first they told us it was impossible and after a few minutes of persuading that we could wait till they got one room cleaned she worked it out.

Fresh and hot

👎

Floor in room was very dirty. Don’t walk barefoot.

Mexican restaurant next door. Nothing

Friendly staff and clean

Decent hotel, not stellar, but clean.

Staff was amazing. Very friendly, professional and polite!

It was close to Kings Mountain park

Shower/tub area is not maintained very well.

The hotel is very dated. Hallway carpet is nasty. Hotel is under construction. No access to elevator

Loved how inviting it was. The staff was was very friendly. They even gave us an extra room key. Thwy said if we had any trouble they would make it right. The only downfall was the ice machine. On the first floor was broken. Wonderful breakfast. They moring staff on Saturday went out of hos way to find me coffee creamer that i liked. They definitely went out of the way to chat and say good morning and have a good day. Its definitely a place i will go back to. Price was just right for the 3 of us.

Great service

The facility shows its age, but it was clean. The staff was friendly and helpful. The only issue was that the staff said that Hotels.com had overbooked King bed rooms, so I received a Queen bed room.

Robin was great! She was the receptionist when I arrived. She was courteous and kind! The only thing that went weird was that an 18 wheeler drove through the building and we had to evacuate. Robin was amazing! She made sure everyone got out safely and that she made sure everyone was accounted for. Cudos for Robyn!

The hotel staff were all very friendly and welcoming. Even on check out. The lobby and breakfast areas were always clean and smelled great. The carpet in the hallways was dated and dirty. The room was very clean. Had plenty of towels and some toiletries. The water pressure in the shower was great! The blow dryer was terrible. The bed and pillows were clean and comfy. I would go back if I came that way again. Just needs a little TLC :)

We were booked at another hotel that turned out to be a real dive, and the staff here found us a room and let us check in early.

The room was definitely overpriced

Great

The clerk let ua check in at 2pm even though check in didn't advertise until 3pm. She was super kind and friendly!

My room was nasty

Thankfully I booked this room for my husband and daughter for just one night so my daughter could attend a basketball workout in town. More than one night would have been a no go!

Thr floor was under construction

Every single staff person was polite and friendly. The room and breakfast area were clean. Breakfast, with scrambled eggs and meat, was average for this type of property. They never ran out of anything. Easy access from Highway. A good deal for the money.

The employees we interacted with were pleasant and very nice but this was the dirtiest hotel room I have ever stayed. The room smelled like a smoking room. There was a film on everything. The walls had splashes of spilled drinks all over them. Sticky drops on the floor before entering. Some sort of rubber mat thing in the bottom of the tub. This room hasn’t been deep cleaned in YEARS. It was truly disappointing as I read all of the reviews and thought I had made a good choice. The only way to remedy this is to gut the place and start over.

Our room and the hotel was clean, but definitely in need of updating. Furniture and carpets were worn. Typical breakfast offerings. We were on the first floor and it was very noisy. Staff was friendly.

this is a great place to stay, there are a lot of workers in the area rebuilding after the disaster. the staff are extremely friendly and care about keeping the hotel clean. can highly recommend ahead of the more expensive options close by.

Had three rooms and non of them had Hot Water plus the walls are paper thin so you hear everything.

Someone was smoking weed and the hallway smelled horrendous. The dining room was way to small for the number of people staying at this hotel. There was no where to sit. Also, no fresh fruit.

Other than the facility showing its age. It was clean, the staff were very friendly and attentive, the area is convenient with food options close by and a shopping mall right next door. There is a grocery store near by as well.

Had a great time ! Breakfast was great and staff was wonderful!

The property was clean and obvious improvements are being worked on. Beds were comfortable.

Definitely will stay again when in the area!

No frills, clean, everything worked. Conveniently located. Will stay again. Allergy friendly for me which was a huge plus.

N/a

Dirty rooms dirty beds all around bad place

5 day stay, Very friendly and capable staff. Clean and well kept, typical yet well managed bfast room. Great coice for the money.

Great location and helpful staff

The location

I didn't even stay i accidentally went to the wrong hotel and checked in. Now i cant get my money back, poor customer service.

Excellent

I didnt get a room there they were over booked and i require a full refund by tomorrow at noon

Reserved a 2 queen bed room I was told it was not available.I was also told that even though you reserve a room and pay in advance there is no guarantee the room you reserve will be available when you arrive.still waiting for a call from the manager

My father and i stayed there for the first time. Check in was easy and fast. Room was great. Waffle maker was fun and breakfast was delicious. Staff was more than friendly and helpful. Will definately stay there next year. Thank you.

Convenient place to stay because it was close to downtown and affordable, plus the mall is close by.

👍

Room was comfortable everything worked great. Bathroom needs some updates though. Pool was unusable!

Ice maker unreliable and not convenient unless you are located on the west end of the hall . Breakfast buffet is just “ok” . Attendant very helpful !

The room was dingy looking, the woman at the front was very kind and even let me switch rooms.

Clean and quiet. Nice staff. Quick check in.

Smoking pot in end of hallway one room wasn’t clean so we couldn’t even stay and we had four rooms. Only one man there to check in and he would have had to clean room. Said had to call manager about room with pot in it overflowing to hallway and another ladies room. Very disappointed and had to drive to our grandsons house for all 10 of us to sleep would never stay at comfort inns again.

Everything is good, except for the bathroom-need an update, especially the bathtub

Y

Reception was friendly. However the rooms are in dire need of updating. One of the beds did not have clean sheets. The shower rod was broken so the curtain would not stay closed.

Overall I felt uneasy, but it was all I could manage to pay for at the time. At night time there are tons of work trucks and men hanging around outside. While they weren’t offensive at all it made me a bit uncomfortable. The remote was dirty but the grand finale was that after 3 nights, in the am of my last day I saw something crawling near my head on the pillow. It was a bed bug! I was absolutely disgusted and grossed out. I noticed blood on my finger so it definitely bit me. I went to the front desk immediately and asked for bags to bag up my belongings. They did provide that and tried to inform me that they were not aware of an infestation issue and that they would shut down the room and have it exterminated. The front office manager Lanisha said they would refund one day of my stay and while I do appreciate the gesture I just don’t feel it’s completely appropriate because now I have this looming fear of bringing these bugs into my home and no access to using these items in the meantime.

I liked that it was right off the main road and had a waffle maker. The hotel room was yuck. It smelled bad like mildew/moldy mixed with cigarette smoke. There was mold in the bathroom and the wall A/C unit couldn’t be adjusted or turned off. So rundown with wall paper coming off, damages everywhere, needs total revamp.

Excellent! Have some renovation work going on but that is temporary.

Very clean and staff was both friendly and helpful

Room was very clean and the staff was exceptionally friendly and helpful.

Conveniently located between two main Shelby streets, this hotel is much quieter than I expected. It's adjacent to an older shopping mall, and there are plenty of nearby dining options. The hotel itself has been renovated/updated inside and was perfect for my one time stay.

Front desk woman" Rosemary" was very rude! I'll never stay here again. Customer service was horrible.

We've stayed at both Comfort Inn's in Shelby. Both are clean, with easy access from the main route of the township. Comfort Inn is our go to place when traveling through that area.

The properly was excellent they even had grills and picnic benches.

Very outdated. Musty smell. Would not stay here again.

Great

I’m surprised this hotel had such high ratings. Everything was run down, the shower temp handle was broken, the whole place smelled like cheap cleaner. Front desk was nice.

The staff was extra friendly. Are was quiet and had near by food and gas stations

Although the room was clean, the room was cool and damp. I was as if there needed to be a de-humidifier in the room. Everything seemed to be damp, money, clothes anything paper. Dried the dry setting on the AC unit but it was of no use.

Our room had water on the rug and smelled of dampness the minute we walked in. The water was coming from the air conditioner. When entering the room there was a mechanical fan trying to air out the wet rug. It got worse as the day went on. Front desk people looked at it but said the person in charge won’t do anything about it! It was true. I should be reimbursed for a room that had a terrible smell and completely wet rug.

My A/C in my home went out and I just needed a place to lay for the night as my air was getting fixed the next day. The front desk staff informed me that he was giving me a room that had a “little” water on the floor from the previous person turning the air down too low causing the unit to freeze. When entering the room an overpowering bad odor hit me as walking into the room. The odor came from the carpeted floor being wet. The floor was not a “little” wet it was wet from the A/C all the way to the right side of the bed. I got in late and was tired and as mentioned just needed to lay down and I did not feel like complaining but it was definitely unacceptable. I will only stay there again if it’s my last option in this case it was considering all other surrounding hotels were booked. Very outdated hotel.

This hotel is old and not well maintained. Our room was not very clean. We discovered hair on our bed blankets. The room itself needed a major redo, door’s needed to be repainted and furniture was old and chipped up due to old age. This hotel is a good distance from highway and not very convenient to anything. I would not stay there again.

I’ll stay here again

More of a 6 ratings.

Inn was clean but could use some refreshment. Breakfast better than most. Staff friendly.

I loved the staff and the environment. This place is kid friendly with a pool and the shopping center is right across the private road. It’s quiet and safe. It’s an older building but it’s nice and clean. They keep up with the property. Also they offer truck and tractor parking if needed. Thanks for making my stay as comfortable as possible!

Great prices stay the staff was friendly and the breakfast is great. Will stay there again.

The property eas located in an area where everything in Shelby and Ki gs Mountain was accessable.

We enjoyed our stay

Micheal was great from check in to check out 😊

Curtain was off the hooks. Smoke detector battery was missing. They replaced when I told them. Breakfast was average. Make yourself Waffles smelled good. Pool was clean. Couldn’t keep the shower curtain closed. The rod was leaning. Staff were very pleasant. Swapped towels nearly every day.

Very good

Nothing was unique with this property except the staff. Not a fan of the mini square pillows. The tub wouldn't drain well when using the shower. WiFi worked well and the air seemed to work well too.

Provide breakfast every morning.

I was only there overnight, but they provided everything I needed including a good breakfast and great staff.

Overall my stay was good. The staff were very friendly and helpful! The rooms need to be updated! Carpet in main hallway should be replaced immediately, it has an old odor

Beb was old and worn out it had a sink hold in the bed.

The rooms were just a little too outdated for me

The staff was very friendly. The hotel and the room seemed to be clean, but their was a strong musty smell. I think it was coming from the carpet. The whole place was in need of an update. We only stayed one night to attend a college graduation, so it met our needs.

The staff was friendly and helpful. We enjoyed our stay and we would return. Thank you!

Enjoyed the stay. Room was clean, staff was friendley, hotel is conveniently located to shopping

Great staff…clean…right next to the mall

The property didn't seem to have clear directions to find the location.

Overall the stay was what I expected from the location. Check In was smooth and the customer service was great. The room was clean and bed comfortable. The only thing that was displeasing about they stay is while check out was at 11 housekeeping began knocking on and opening doors around 9:30 am, and continued to do so until I finally left at 11. While I understand that they have a job to do and want to turn over the rooms as soon as possible they really should wait until at least 11 am to begin cleaning rooms unless the occupants have checked out at the front desk earlier than check out time. I also understand that I could have put the door sign up but for those like myself that forgot it gives a feeling of being rushed out of a space that gives a set check out time.

Joe E

Average hotel, decent for the price.

Windows are hazy hard to see outside.

Very clean and beds were very comfortable. Staff was very friendly. Great value.

We only stayed one night. It was fine, staff at the desk were nice. Overall room was clean and comfortable.

The service was great

It was a great stay we always stay here when we come to Shelby

We were pleasantly surprised! The pictures make it seem a little more dated than it actually is. The room was clean and didn’t have any smells. All the staff were incredibly friendly and attentive. Housekeeping even noticed I had makeup, and had used the makeup wipe provided. So they left a few extra wipes for me. It’s no luxury hotel. But for the price, it’s a great stay!

Dingy and Dirty. I would not stay at this property again. The property is aging and a bit depressing. My room was dirty. Hair in the shower, opened coffee packets put back in the basket and gift wrapping from a previous guest found in a corner on the floor. My shower needed caulking, there were holes in the drapes, chipped paint and ripped wallpaper.

The whole hotel needs updating not just new carpets and paint other than that it was great stay

The walls between room and between bathroom and the rest of your room need sound deadening insulation. I could hear everything. Soft closing doors would help keep people slamming doors from waking me up. Bathroom in the room needs an update.

Was much better than I expected. Check-in was quick & easy, plenty of parking, easy access (although I’m not sure if there was another elevator other than the 1 on the very end of the building where our room was), comfortable bed, decent breakfast & everything appeared to be pretty clean.

Amazing website. Enjoyed using points. Great investment being a member of Hotel.com

The staff were friendly and helpful.

Not great not terrible

The staff are great rooms are comfy and clean

Room was damp and floor was dirty. Room had a bad odor. This was the second room, the first one was not as shone on the wed. No room for anything tyset on sink

I always stay at comfort inn when I go Shelby i know the hotel will be clean and the service will be great

The property was very nice, newly renovated pool, decent breakfast not any noise or excessive lights. Can't really think of anything to complain about.

Great Staff, friendly and very helpful

The counter people were very friendly, the cost was great for one night. Checkout persons were friendly. The only thing negative was the beds are too hard for a senior with back problems.

Customer service was excellent! Very helpful, courteous and friendly. The room was comfy, clean and cozy. Great amenities. Quiet and access to lots of restaurants and malls.