Hampton Inn Houston/Stafford

A little dated premise

Good basic breakfast, clean rooms and welcoming staff

Beds were comfortable but the a\c struggled to keep cool. Was not informed that the place looks like it's shutdown because it's being heavily under remodeled, I payed for my stay with booking the person at the desk was charging me additional fees and a deposit on top of that not a problem paying it but would of like to been informed prior to booking there. Funny smells coming out of all different places for example the elevator. I just know I won't ever book there again.

Beds were comfortable but the a\c struggled to keep cool. Was not informed that the place looks like it's shutdown because it's being heavily under remodeled, I payed for my stay with booking the person at the desk was charging me additional fees and a deposit on top of that not a problem paying it but would of like to been informed prior to booking there. Funny smells coming out of all different places for example the elevator. I just know I won't ever book there again.

We moved over to the Holiday Inn Express in Stafford. It was cheaper, and much, much better. Much better breakfast, two elevators instead of one, two chairs in room instead of one, 24-hour hot coffee on a machine (not available at Hampton Inn).

Passable

Staff was helpful and property was clean.

There was a hole in my bathroom ceiling that was blowing in dust so bad that I had to use my inhaler. Also I killed 3 bugs in the bathroom. I could barely sleep thinking there were more bugs!

Location, clean, affordable

Location, clean, affordable

Breakfast was great both nights

Everything was good.

Not one thing It was dirty and staff was rude

Not one thing It was dirty and staff was rude

My family has stayed at this hotel more than 4 time the past 2 years. Breakfast is alway great and enjoyable. The rooms ate always neat and clean.

Good

Pool is horrible, Jose was nice and friendly, they're doing construction so plan on hearing drilling and loud noise. The pool needs a major update. Not a great experience.

Exceptional

Parking is okay Property is built wrong they are still fixing a lot! Our lights randomly went out n i so happend to check the door in our room which was UNLOCK both ways and led to another room .. ( that couldve been danger if the wrong person was on the other side)

Passable

The breakfast was good I made reservations for three and my room wasn't ready until four

I made reservations for three and my room wasn't ready until four

I love this hotel. They are remodeling but it was a great

Great

Bad

We're disappointed with the receptionist that attended to us when we wanted to check in.she was unprofessional and didn't give us a good room initially and wanted us to pay additional fee to get us our room. Our check in experience what not good, we've to shout our way to get a better room. The initial room she gave us was filthy and beside a construction equipment

We're disappointed with the receptionist that attended to us when we wanted to check in.she was unprofessional and didn't give us a good room initially and wanted us to pay additional fee to get us our room. Our check in experience what not good, we've to shout our way to get a better room. The initial room she gave us was filthy and beside a construction equipment

The pool was green. Remodeling is in progress on the first floor, but there are so many places to trip and fall. The room was pretty clean.

Renovations

Very good

The hotel was under renovation

We have stayed here before one other time. That time was very good and we decided to give it another try. This time we were put on the first floor. And, I should say I know they have been under construction both times. We had a dog in the room next door who seemed to be left alone. He barked most of the afternoon we were there and barked again early in the morning before 7 a.m. There was also lots of construction going on the floor above us. The receptionist told us they should be done by 5. And, for the most part they were, but they started up again around 7:15 or 7:30. We probably won't be staying here again because of these problems.

Breakfast was amazing. Well stocked and very clean Front desk was not staffed well. We had a hard time finding someone to help us a few times.

I didn’t have breakfast. The availability of the baggage cart was good.

I like the location and the parking place. The room I got was in serious need of renovation. The bathtub has rust on it and when I asked for a change, the receptionist refused and told me “it’s not dirty it’s just rust”

Exceptional

location The rooms are very old and outdated. When booking the reservations, it did not state the hotel is going under renovations. Took over 30 minutes to check in for two rooms.

location The rooms are very old and outdated. When booking the reservations, it did not state the hotel is going under renovations. Took over 30 minutes to check in for two rooms.

Ok condition.

ABSOLUTELY HORRIBLE!

The staff is very helpful and cheerful carpet needed cleaning, children's feet were black

The hotel had a smell when I entered. The front desk clerk struggled to check guests in within an appropriate amount of time. I was given a room for someone with physical disabilities which I do not have nor requested. The room had an awful odor.

The Hotel is under Remodeling Construction. A lot of excess noise, and fire alarms going off. Should be at a discounted rate will the remodeling is ongoing.

Room was fair and outdated but was still fairly comfortable and they were doing some remodeling in the lobby area. Staff was really nice.

Staff is very friendly but the location not so clean.

Excellent all around

The front desk lady had zero personality. She never greeted me or said anything friendly. She just asked me for my card, gave me my key, and told me it might be noisy during the day due to renovations. The room definitely needs renovating. It was old and falling apart. I was very surprised because I've never had this experience at other Hamptons. I will not be staying at this location again.

Bathroom

breakfast carpet needed cleaning

The service was poor. No Cart, The room was never clean, and the service desk manager was not helpful. The bed was not made despite the insistence and request

Clean & comfortable. Good breakfast! Clean. Towels each day.

Other was no baggage carrier to take our luggage to our room. I am 72 years old with medical problems. It was quite a struggle for me and my wife.

Good hotel close to Houston it was perfect for family trip

Location Construction going on at this location. The next day they sent a text stating that the water was going to be turned off for the whole week from 11am to 5pm. When I got there at 6pm Monday after work the water was still off. I work at night and sleep during the day. I was planning on staying there the whole week but got charged a cancellation fee from Booking.com for leaving early. Location should have posted they are in construction a phase. I travel a lot and now going to be more careful who I use to book my travels. Hotel should have paid for my cancellation fee that booking.com charged me.

Great option for a budget hotel.

Overall it met our needs. It was quiet, good shower water pressure and comfortable bed and pillows. One thing that was dangerous, in my opinion is the device on the bathroom door for holding clothes- it drops down automatically and is at the wrong height. I was struck in the face by the device , near my eye and it could have caused major damage. We were able to park our car to be able to see it from our window. The location was perfect for all the places we needed to go to nearby.

Location and indoor pool

The Hampton Hotel didnt live up to it's name in Stafford Texas on Technliplex Dr. My 37th Anniversary was ruined. The setting was very un like The Hampton Hotel my family enjoyed last year. The request to add a welcome and greeting for Mt wedding anniversary, was not provided although promised. The room was very simular to the $55 room i turned down at another location on other visits. The Hampton that I'm familiar with, was nothing like this. $112 plus $100 deposit instead of the $50, this jist wasn't worth it. I look forward to having my day again, in a more elegant setting. I would like a complimentary credit for another Hampton experience that my family enjoyed with the Hampton family. Thank you for time and consideration. My gift fr9m my fam8y Mrs Sledge The room and the setting for the special ccasion, 37th Anniversary

The staff was very friendly, especially the young lady at the front desk that checked us in and out. I believe her name started with a L. She greeted me everyday that she worked.

Location I had to ask for a different room because as we enter the room it stink a combination of mold and tabaco and the flors were really bad not what I have expected at Hampton before

N/a

Mattress and pillows were very very uncomfortable! Indoor pool ☹️

Everything Nothing

Location

Fire alarm went off at 5am in multiple rooms and none of the elevators worked.

everything nothing

The room was clean, the breakfast was good....air conditioning worked well. There was a lot of humidity at places in the hotel, a leak in front of the elevator door on the first floor, and the carpet in the breakfast area was constantly wet...which made stepping back onto the tile floor very slippery, but the beds were clean and comfortable. Overall, not a bad place to stay.

Needs upgrading. The hotel doesn't smell fresh. The carpets in my room were sticky. The towels were rough. The toilet paper is very thin. There was hair in my bathroom. Poor water pressure. The staff was nice but I wouldn't stay again due to the reasons above. I did use the treadmill. That was conveniently located.

Alarms were going iff at midnight. Over night staff member didnt know how to shut them off. My room had blood in the shower. Did not smell clean had to change rooms twice.

Nice clean room.

Waited for 30 min to get checked in , terrible customer service

Great customer service

Surrounded by everything you need

The

.

I reported that there were ants in my room to the staff and I was told that I would be taken care of, but no one showed up. Also, my room was a little dusty. I feel like I should get a complimentary night stay at any Hampton Inn, due to the poor service.

Enjoyed my stay.

Shower did not work properly and water was clogged. Reception at check out was rude.

Rooms were not clean. Bed skirts appeared stained/moldy and room had a very old stale smell. Carpet had not been vacuumed and there were remnants of past guests under the beds. Indoor pool was more like a public pool. Some equipment in gym was not functioning. A/c did not blow cold. Parking is limited and lot behind the hotel had multiple areas with broken glass as if multiple cars had been broken into. Definitely gave low budget motel vibes.

Cons: Interior needs updating. Stale, old smell, but not overwhelming. Water stains on the bathroom ceiling. Our bathroom door looked like someone punched a hole through it and it was repaired with brown play-dough. ADA concerns: The staff described the elevator as "the closet." It indeed felt like a closet; the entrance is very small with a tight turn. Not sure if a walker or wheelchair would be able to access the elevator (hopefully there is another elevator down the hall). Our room was advertised as "accessible," however; a large desk corner stuck way too far into the room walkway, which would undoubtedly prevent a walker or wheelchair user from accessing the bedroom area.

Lugar bien.. sin lo que no pudimos descansar pork avía demasiado ruido del piso de arriba y de afuera…

The stay was good and peaceful. Room was clean. I didn't like the hidden fee for key of $100.00 regardless if room is okay they reimbursed. I feel that should have been mentioned ahead of arrival.

Toilet seat was loosen and need to be replaced. The water from shower head was too weak.

Great stay

Location

The sole reason we stayed was for the jetted hot tube……..there was no working hot tub. Room 209 the joining room lock was broken/not functioning properly not locked. Had to remove the frame bésele for it to lock. On two of the nights there were gun shot fire near by.

Property is quite old and needs repair

I enjoyed the cleanliness of the rooms. The facilities looked great and up to date.

*unsettling odor and an unlevel floor *furniture in the room was damaged and signs of water damage on the ceiling above the windows *mold in the bathroom on walls and ceiling *towel I selected was not only used but also soiled with pubic hairs *found a pack of chewing tobacco under the towels *specifically chose this location for its indoor pool and hot tub, only to find the hot tub out of order, an issue noted in reviews dating back to Feb

The rooms were clean and the room service was good, but the TV didn't work.

They need to change the old mattresses

Room smelled of weed and felt like a sauna. The hotel overall was not clean.

Ok to stay for a night or two, but dissapointed that the hot tub was out of service when we were there.

Great location and friendly staff.

Clean, but needs major renovation

The front desk staff and housekeepers were very friendly. The bed was uncomfortable and squeaked and moved a lot. The breakfast was good and hot with many choices. I would stay here again.

There’s no hot tub at this property anymore. We stayed here in the past specifically for the hot tub, but this time around they had a cheap wall separator set up so you can’t access it and it looked permanently out of service. Also, we had to wait in our car to get a room for 3 hours. When we checked in, we were told new management had taken over and if we had Hilton Honors membership we could have checked in earlier. This was so infuriating. I will never ever stay here again!

It was good

3 floors with only one elevator. I stayed at 2nd floor room. Flooring in front of elevator feels like it is broken - it had carpet on wooden floor which was very uneven. In hallway, flooring is uneven. feels like anytime you will twist your ankle. Throughout hallway, ceiling is cut in many places, maybe some one was supposed to repair then they forgot about it.

Front desk

Air conditioner in the room did not work very well. Very seedy looking people staying at this hotel. Did not feel comfortable there.

Easy access location, with great dining options really close.

Always a good deal. Clean and convenient at a good price, in a great location.

Great

It’s was a very nice hotel with breakfast, clean and fresh

Comfortable

Customer service was helpful and the room clean ..Breakfast was free but could be better...Checkout is at 12n and housekeeping will be knocking at the door waking you up at 9am ..

The property was clean, and I liked the breakfast and the positive placards in each station of the breakfast area.

Old hotel old rooms. You k!

Maintenance is way behind. Indoor pool was green. Paint and wallpaper bubbling in areas from dampness, caulking around shower black in areas. Breakfast was poor at best.

Nice hotel in good area. Floor in hallway has holes under the carpet so be careful while walking. No air in the hallways but the room was comfortable but toilet didn't work properly

I stayed here for 6 days due to power loss at my home in the area. ALL the staff, front desk, maintenance, service personnel were without equal. I especially want to commend Antoine at the front desk. Even when the power went out at the motel due to CenterPoint working on the lines he maintained his friendliness, helpfulness, and professionalism throughout. Thank you so much for making a trying time a little bit easier.

1st day I stayed here the power was out for the entire day which made the stay unbearable especially after coming from having to be without power and sleep in the car prior to being able to book a room. Also, the night before checkout starting at about midnight, the smoke alarm was beeping extremely loud and obnoxious. I had to be up really early for work the next morning and didn’t get any sleep at all. My hope is to get reimbursed somehow.

Excellent service. Sharma is awesome.

Room was comfortable,clean &great . .. AJ was very friendly & checked on us often to make sure we were ok…

It’s nice

It was a family trip to celebrate our Aunt's 92nd birthday! Our rooms were very clean and the beds were very comfortable. Breakfast was just what we needed. Great eggs, sausage, waffles and of course the coffee and juices.

Great

Ac thermostat could not be read so difficult to adjust temperature. Shower head not working and covered in yellow slime

Grumpy front desk, not helpful and somewhat condescending over the phone (multiple times). As well as front desk on the day leaving

Loved it! Awesome staff! Great breakfast

Our two-night stay at this hotel left much to be desired. Despite our request for service being noted by the front desk, nothing was attended to during our 12-hour absence. Returning to our room after a tiring day, we found that none of our requests had been fulfilled, and to add to the frustration, the TV was broken. This lack of attention to detail is particularly disappointing considering the premium price of over $120 per night. In fact, given the level of service provided, it's difficult to justify even a $60+ per night rate. It's evident that this hotel falls short of meeting the expectations outlined on hotels.com, and as such, I would not recommend it.

The hotel itself is nice, just have some issues. The cable tv did not work, they came to fix it and was not able to..out all weekend. The tub had a slow drain.

I was charged a deposit for no reason, very upsetting!! There is no reason to charge a deposit for a room and hotel that is already over charging for a hotel that has presentation issues.

Blanket for the couch bed for our daughters. Guy at counter was going to look and let me know. Came down later he straight ignored me standing there after he finished with a customer and disappeared in the back. Went and bought a quilt from Walmart. Room was decent, pillows and bed sucked. Breakfast was busy which is common but there wasn’t not enough room for people. A lot of people were taking food back to their rooms. Not the worst hotel but not the best. Fair for a Hampton Inn I guess.

Room was clean and comfortable. The pool had a horrible fish water smell. I reported to desk clerk and he replied no one complained before. Also, there is a mandatory DEPOSIT fee of $100 charged to card at the time of arrival.

property is in need of renovation, shower temperature keeps fluctuating and quality of breakfast keeps going down in Hampton inn properties.

Deck was vacant. Then she checked some one else in our room. They come into our room why we was asleep.

The hotel is a little cramped in the lobby elevator area, other than that was fine…

There was something ie construction or moving going on in yhe room above us. Stomping dragging furniture or bath tubs. We were up most of the night. Waste of good money on this stay.

Overall hotel was clean. Breakfast area n service was really very good. But bathroom was not in good condition. Bath tub had some stains n my kids were not ready to take a bath due to those red stains. Room was clean. TV Remote was missing from the room , we picked it from front desk. But it was not working so we had to call them again for correct TV remote. Other guests were complaining again AC not working in their rooms, luckily our room had AC working but cooling was consistent. But staff was helpful and friendly , breakfast was good.

Horrible smell and out dated !!! Worst Hampton property ever!

The reason I booked was for the hot tub and it was broken….was going to return on another trip but not now

Check in clerk was very nice. The room and bathroom were large and clean. Comfortable bed. Good location for dining options.

The tub was dirty and I told the person at the front desk and she could care less

Pool and Hot tub was out of service. When checked in made comment about how was looking forward to it and they never mentioned that it was down. Overall rooms was nice. Hot water in shower toke a while to get there and didnt stay long. A/C was noisey but somehow helped as it was a white noise.

This is our 10th+ staying at this hotel. Keep in mind this is no 4 Season or Ritz Carlton but the staff gave me the same level of services. The location of the hotel is excellent to what our need, therefore it add extra bonus for us to stay here. Thank you again for everything

Property is very nice but staff have no professionalism . Asked for bottled water being a Hilton honor member and was told had to pay for it . Never had this happen before . What’s the point of being a member??

Shower water was lukewarm. Only one tissue was in the box. TV did not work properly; unable to change channels. (Turned it off) Lampshade by TV was ripped. No Gideon Bible found in room.

Accessible to shoping centers and restaurants

Needs some updates

Everything was great except the breakfast. Butte

It’s sad that your establishment posts rooms and was overbooked and shows that you have rooms and don’t which is frustrating and you cannot refund the monetary amount immediately

Arrived and there was NO room for me-late night and had to search for other accommodations with small children involved! Terrible experience-then had to deal with refund since I had already paid! Supposed to be coming but not received yet! Hampton blamed Expedia…just a BIG mess!

Over All ..I would recommend

it was a good stay. Breakfast can use improved

Good

I asked the person in charge at the lobby and they just said sorry Please let me know if you need the pictures and videos of the cockroaches

The young man that check me in on Thursday night was very friendly and courteous. Our room was very clean and the beds were comfortable. The complimentary breakfast was excellent.

Didn’t like the lights off in the lobby

Everything was great

Not clean. Not much option for breakfast. Worst breakfast

Solid complimentary breakfast, hot tub and pool were great and the rate was reasonable. Would recommend to others!

Good

Honors members should get a better greeting than a bottle of water.

It was wonderful. We got there a little earlier than expected and even though the guy at the front desk wasn’t able to give us a key to our room because the machine wasn’t working he took us up to our room and let us in with he the master key so we didn’t have to wait. He had our keys waiting for us by the time we left for supper. The pool was great and the breakfast was superb. We would stay there again.

Nice clean rooms

The staff was extra friendly and ready to serve. I called ahead to see if the pool and hottub were in working order and was told they were that morning. That afternoon they were out of order. I believe i was misled. The breakfast was good.

The building, elevator and hallways were extremely hot. Ice machines on first and second floor did not work. I checked out same day.