Hampton Inn Syracuse Clay

👍

Superb

Clean. Very nice staff. Nice pool!

Had a room with a jacuzzi and couldn’t use the jacuzzi to the fullest

I liked the room location and the helpful staff. I liked the available breakfast. I was not thrilled with the shower configuration that ended with water all over the floor making it slippery.

Great staff, helpful, rooms are very clean, smells great very inviting we will definitely come here again on our future plans

Exceptional

Exceptional

Breakfast was good but food was not hot enough

Breakfast was good but food was not hot enough

Great location

Always a great place to stay

Very good

Very nice stay...great room, breakfast, and staff. Great location for restaurants and a grocery store. Will stay again

overall nice hotel would use them again on my next visit tho Syracuse

Everything was great. But the hottub didn't work on the second day . Overall it was a great stay

Great place to stay would definitely recommend

We always always stay at the Hampton inn in clay for many many years. But mid week the cost for 2 nights was 275.00 plus an additional 8 charge for property maintenance ..like what??? Even with the price our room faced the inside of the middle of some wall. ...275 to face a wall.!!@ See above

Super place. Heated pool and breakfast and bed were the highlights. A/C very good too!

Good breakfast clean and well maintained facilities

Breakfast was made fresh. Pool was clean and staff was always helpful.

The cleanliness of the hotel really stood out as well, which is something I have high expectations for whenever I stay anywhere. This was actually my third stay, and each time has been consistently excellent. One moment that really impressed me was when the staff notified me that my car windows were down during the rain—such a small gesture, but it shows how much they genuinely care about their guests. The lovely breakfast was a nice bonus. We went for seconds! I’m local (only about 15 minutes away), but my kids and I will absolutely continue coming back. Highly recommend!

Overall and good stay! Room was clean, staff were very friendly, good options for breakfast-fresh too, quiet and comfortable environment. Just a couple small things that didnt impress: bed was very soft (we like a firmer bed-personal opinion), pool area very strong chemical/chlorine smell-burned my eyes as soon as we walked in, and pool towels are very small-takes a couple of them to really dry off- i suggest bringing room towels down. Thank you Hampton amd Syracuse, great weekend!

We loved the hot tub and pool! My 2 kids, 4 & 9 loved every minute! The breakfast Sausage tasted and had similar texture to hot dogs than breakfast sausage.

We loved the hot tub and pool! My 2 kids, 4 & 9 loved every minute! The breakfast Sausage tasted and had similar texture to hot dogs than breakfast sausage.

Exceptional

Every single person that worked there was friendly and genuine. We were there for 2 days and enjoyed everything about our stay. Matt and Ian wanted to talk to me everytime I saw them. They just wanted to know how our day was going not just how we liked the hotel. The breakfast was pretty good as well. Different waffles and omelets each day made my kids happy. Plenty of choices and the dining area just looked modern and very comfortable to relax in. The pool area was clean and they didn’t run out of towels. Every hotel runs out of towels usually. I was very happy the pool and hot tub was up and running because they entertained my kids in between hours of the day we weren’t going anywhere. I needed a few random tools because the battery in my key fob was dying and I didn’t want to get stranded. I was happy I could get the battery changed with their help. I don’t know everytime I stay here it’s always perfect. I could go on and on. Please let them know how valuable they are.

Everything

Everything

Staff very friendly and helpful. Pool area well kept.

Great location for us, plenty of restaurants and shops around and only 20mins by car into Syracuse

The strawberry waffles and fresh fruit were so good

Front desk staff were very helpful and friendly. Hot tub and pool were great!

The property is close to my family in Liverpool so the convenience of that is great. It also has a pool that serves as a great gathering place for my grandchildren and me. I’ve stayed at this property many times and every single time I have to beg them to turn up the heat in the pool. They give me absurd excuses about why they can’t (they said it would set off an alarm- ???!). One desk clerk - Ian - was particularly argumentative about my request. I had to talk him down just to get him to stop attacking me verbally. After that altercation, he must have had an attack of conscience and decided to check the temperature in the pool. He found it was much cooler than he had told me it was (I already knew that but he wouldn’t listen) and apologized and raised the temperature. Unfortunately, that was 5 minutes before the grandkids arrived so we still had to get in a cold pool.

The property is close to my family in Liverpool so the convenience of that is great. It also has a pool that serves as a great gathering place for my grandchildren and me. I’ve stayed at this property many times and every single time I have to beg them to turn up the heat in the pool. They give me absurd excuses about why they can’t (they said it would set off an alarm- ???!). One desk clerk - Ian - was particularly argumentative about my request. I had to talk him down just to get him to stop attacking me verbally. After that altercation, he must have had an attack of conscience and decided to check the temperature in the pool. He found it was much cooler than he had told me it was (I already knew that but he wouldn’t listen) and apologized and raised the temperature. Unfortunately, that was 5 minutes before the grandkids arrived so we still had to get in a cold pool.

Clean, comfortable, and great breakfast (along with free coffee 24/7).

The pool was a tiny bit on the colder side but extremely clean and well taken care of. Everyone in staff was extremely kind. One even gave sprinkles to my son for his birthday waffle which made his morning! Everyone we met was very kind and pleasant from check in to check out.

Rooms were clean. Pool was nice. Breakfast was good. Everything seemed well maintained

The pool and hot tub were small and the pumps incredibly loud . The pool area could really use an update . The hallways smelled of cigarette smoke in a non smoking area . Other than that everything was wonderful . Staff was very friendly and attentive!

The location was perfect for our needs and the staff was friendly and accommodating.

Yes

It was nice but way over priced. Also didn’t appreciate the surprise parking fee that was charged after it was completely prepaid. Because of that fee, I would not book there again regardless of the amount. 308 dollars is too much for a hotel in Liverpool ny. I been to resorts on the oceanfront for less than that.

The service was good quality

The service was good quality

The staff at this hotel is always top notch. They know how to do customer service right!

area did not have access to towels-

A friend of mine & I brought our girls here to celebrate my daughter's birthday. We had a suite so the girls could have a girls' night, using the pool & hot tub which they loved, & then spent the rest of the time hanging in the room & playing games etc. The pool was the perfect temp - not too cold. The next morning, my friend took her girls down to breakfast at about 9:30, while my daughter & I stayed in the room. About 5-10 minutes later, the door opened & I walked around the corner to see if they needed help. However, it was not our friends entering the room, it was housekeeping. No knock, no announcement, nothing. When the woman saw me, she said she was coming to see if we needed towels or trash taken out. She did not have towels in her hand & this was an hour & 1/2 before checkout. Since when does housekeeping come to doors asking if you need towels? Usually you call them & they come knock on your door, announce themselves & have towels in hand. What if everyone had left while I was in the shower, so the safety bar lock wasn't able to be put on, or I had walked out in a towel thinking I was alone in the room? In this case my child was with me, so she would've been alone if I was showering, while a stranger just walked right in. It was very odd to say the least & I reported it to the front desk at checkout. The room & facilities were nice, just beware & take your personal belongings with you when leaving the room & keep the bar lock on at all times.

The actual room was old and out dated. The curtains were extra stiff and barely functional. Although the property wasn’t aesthetically pleasing , the staff were very friendly and welcoming. They made my stay comfortable!

Very good

The room was nice and the bed was very comfortable. The staff was very sweet at accommodating when I had to add a late check out day of. Loved the breakfast we had in the morning. Will definitely come again

Staff friendliness and cleanliness of the room, hallway and pool area

The room was clean and comfortable. The staff was very friendly and helpful. My fiancée said the breakfast was not good though. I did not try it but the coffee was very good

the room was clean, and staff was very nice

Greeted with a warm welcome and a spotless room.

Yes everything were good

Clean, decent breakfast, comfy beds. Rooms could use updating.

Staff was super friendly and helpful. Room was clean and hotel was nice and quiet at night.

Clean rooms and comfortable beds

Very clean. Courteous staff

Very helpful and friendly staff

The room was clean, food was hot and good for breakfast. Staff was friendly, pool was perfect

Everything was very good.

Some USB outlets in the room didn’t work.

Would definitely room again. Great for the kids

Excellent staff!

The room was nice and the pool was heated!

The room was clean and everything was in its place. The staff was helpful when needed. I would stay here again.

Icyh

Great Place to stay with restaurants close to hotel.

Amazing staff

Breakfast was nothing to write home about. The eggs were pretty bad, as were the sausage patties. Aside from that, it was a pretty nice stay.

Great room and location was perfect for our stay. Staff was friendly and welcoming.

Room was roomy, clean, and comfy. Pool and hot tub were clean and relaxing.

In my opinion it’s dishonest and manifests greed. This doesn’t speak well of Hampton Inn which had been my hotel of choice when I travel.

Excellent attentive staff, good breakfast, clean rooms

The furniture was old and damaged. Rug looked like it hasn’t been vacuumed nor cleaned in years. Mold in bathroom, bed was ok at best. Pay a little more and go to another hotel!!!

Have stayed at this hotel a few times and it has always been a good experience.

We had a great experience. Very friendly staff, clean facility, and breaks

It was a great stay. Everyone was very helpful and happy. Kudos to the team and Management for one of the best stays in a hotel that we’ve experienced in years.

Great staff very friendly. The room was kinda stuffy and had an odd smell. The air conditioning works but doesnt vlow very hard so ends up stuffy. Otherwise clean, and very quiet.

Loved the pool and definitely enjoyed the hot tub

Shower had mold underneath the lower soap dish - Hampton can do better than this. Also, no snack store in hotel - first time i experienced this lack of snack store.

Overall nice staff, easy parking and a great complimentary breakfast. Pool was also open 6am-10pm.. Grandbabies loved that!!

This property was very nice, but we arrived at 11:15pm after an exhausting trip only to find the reservation desk empty. We searched the first floor looking for an employee to no avail. After 30 minutes, the front desk person entered from the outside and had apparently been walking around the building. Not happy about the 30 minute wait to check in!

Great stay with our dog

The friendly staff is avery positive thing needed these days. Bathroom calking should be replaced upgraded.

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Very friendly and accommodating staff

The staff was very friendly and efficient. Room had some broken furniture and some areas in the bathroom weren't very clean with some visible driping stains in shower

I disputed that charge at checkout and it was removed. What a sneaky way of getting even More Money! This was a poor example of a Hampton Inn.

property was clean and staff was nice. Safe area

Room was comfortable and fairly quiet considering how many young people were there for baseball

The staff was very nice as always. Love this place. Always a good experience.

Weekday food better than weekend food but always good

The entire property and staff and top tier, Clarissa was amazing at check in getting us in early. Would stay here anytime I'm in the area 5 ⭐ ⭐⭐⭐⭐

The room was spacious, super clean, and had everything we needed. Breakfast has lots of choices, and the attendant was on duty cleaning and refilling all the time. Nice perks like coffee/tea available 24/7 and cookies at night. Very nice stay

The stay was for My Niece’s sweet 16 I booked 2 rooms and We stayed one night. The Hotel held a $75 deposit for each room for damages that They never returned for that reason alone I will never book there again. And No Damages were done to the rooms.

We had a wonderful stay at the HI Clay location. Some of the reasons we chose it, was the free breakfast - parking and pool. Our grandchild was a big fan of the waffle maker, hot tea station and swimming pool. He even learned to swim this weekend. The staff was kind and so helpful too. Thanks for a great stay. When in Liverpool/Clay we will be back!

Friendly staff. Welcoming and clean property. Very nice!

Location was perfect.

Great staff

I really liked the staff and the facility

The beauty of the property is amazing, and not to mention how immaculate it is, regarding the cleanliness and well manicured the property is. I give it a 10/10.

Amazing staff, very clean hotel. Would definitely recommend

Nice property and beautiful, clean rooms! Reception was very pleasant and welcoming. We were traveling and have kids, so the pool was exciting for them and a hot tub for our tired traveling bodies. Unfortunately the pool was cool and the hot tub was even colder. We were very disappointed in that, having booked it just for those two things too!

Really nice hotel with friendly staff

Excellent experience! Thank you!

It was a short s tee at but it he staff was welcoming and very helpful. We did not get to partake in the free breakfast so I cannot comment on that. We would most definitely stay there again

This is a great hotel thanks to the staff for excellent hospitality

Close to home

Nothing special...breakfast was good!

The lobby, breakfast area, and iur room were clean. We were on a fast trip so unable to utilize pool and hot tub.

The front desk personnel and breakfast staff were helpful, courteous, and went out of their way to be friendly. Our double-queen bedroom had one (desk) chair and we needed a 2nd chair to sit in. (Old people some want to sit on the bed to talk / watch TV.) The man at the front desk brought a 2nd chair up to us immediately. The breakfast was ample and hot. The room was clean and the beds very comfortable. It was quiet. The bathroom in the room was dated and the tile could have used updating. But it was clean.

Very good staff

Me and my wife stay here often, always good

The staff is very nice and friendly. I lovey that the whole hotel staff was celebrating commencement day!

It wasn’t a holiday so not sure where all these with their kids came from.

It was a nice clean and cozy place to stay.

Would stay here again. Ants around hot tub and sink wouldn’t drain in bathroom. Service, room, and all around stay was great

Good place to stay. Comfortable and quiet place

We stay here often and it is always good

We felt like we have so much room to move around. We just missed that body wash cause now the hotel still provides bar soap. Helpful and kind staff. They welcomed us so nicely and pleasantly. Pool was kept clean and jet tub. If we might suggest to change some of your pillows, some are too flat.

Staff was excellent and room was comfy

The lady that was at the front desk was super nice and great with my kids. She was helpful each time we asked anything.. the hotel was very nice and clean. Pool and hot tub were amazing

Close to everything

Very nice stay. I had one problem, that was extremely minor, and the person at the front desk (Ian) could not have been more helpful. He personally went to the room to address it. I actually just went down and had intended to take a spray bottle back and address it myself, it was very minor. Very impressed with the service and care. No other blips or issues. It was a nice, clean and quiet hotel even though it appeared to be nearly full (based on the cars).

It was a very nice place,The people working there were very friendly and helpful about everything.The area was great.Every thing and anything you could need real close by.Would definitely stay there again. Patrick

good service

Appreciated the indoor pool & hot tub! Staff was wonderful, property clean & bed was comfy.

The staff were very friendly and personable. Our room was also very clean. We will be coming back!

The staff were always friendly and helpful going above and beyond! The breakfast far surpassed our expectations. I will totally stay there again if I travel in that direction!

I absolutely love the breakfast!

Room was very spacious and clean. Hotel was clean, staff was very friendly and helpful.

We were very happy.

Good breakfast

Front desk staff were very nice

I like the staf and general the hotel is clean.

Ian at the front desk was very relatable and friendly. One of the best front desk we have had in our travels. And also Suzanne at the breakfast area was always going above and beyond to make sure everything was cleaned and stocked. Awesome staff=an awesome stay!

Very good service

Bed too soft and even though the rooms were updated, there were a few details mistreated. Broken bathroom door and shower

Enjoyed the amenities in the hotel. Had a wonderful stay.

Service was great!

Very clean and the staff were great!!

It was a will stay for my husband!

Such nice people at the front desk

Great place to stay!

I had to leave a few hours after check in when I found a bed bug on my pillow

Breakfast was pretty good, staff was happy and always willing to help.

Everything was great! John at the front desk for check in was quick and friendly. The lady at breakfast was beyond amazing. She made sure everything was safe for my granddght with allergies, even brought me the package to read ingredients! Pool was warm and very clean. Hot tub was warm, not hot, but perfect for the younger kids.

Was a great stay.

The hot tub seemed to be under filled as the jets shot water onto the deck even when adjusted. Otherwise, the hotel is very clean, the staff very helpful and the rooms comfortable. The breakfast had a good variety of options.

We always stay here when we visit Liverpool. :)

All staff was very friendly. Many choices for breakfast included with stay. Pool and hot tub were both clean and well maintained. Will stay again. 🙂

Beautiful hotel, rooms were nice. The only thing that I didn’t like about it is the quality of the mattress. Too soft

Spacious clean room. Friendly staff. Good breakfast.

Thank you for a great stay, see you again in a few months.

We stay here every time we travel to Liverpool. Never disappointed!

location

Very enjoyable time.

Nice

Everyone was very nice and the property looked well kept. It's very convient for shopping and getting around. Honestly the only issue i had was in our room. It was not cleaned well. Our floor was dirty and there was a stain on our sheets on one of the beds. The rest of the property looked clean so i know it was a slip up with house keeping. I will say they need to keep up better at breakfast. We were there a couple days and stuff would be empty and no one to ask to refill, same with cofffee, during prime breakfast hours.

Good

Just fine

Hot tub not working and that is why we chose this hotel. We told staff and they didn’t offer a discount.

The cookies that were out for the customers made my son sick. The pool end up being closed which was the whole reason why I booked with this hotel. The manager said he would give me points to make up for everything and never got them.

Friendly staff, lobby was great for large gatherings as we were there for our kids band competition

Excellent service

Clean quiet hotel with friendly staff.

Loved the location, breakfast, and the staff there as well I mentioned on check out that this was not a compliant but for attention in the room only, Freezer jammed with one huge piece of ice and fan ran even when off and continually I was very comfortable here

Got 2 calls at 8:30am about a pet fee that i already paid (57.50) the night before. I was charged 32.50 at check in for some reason instead of the 57.50, hence the 8:30 am call. The guy making the call was a tad bit rude about it. For a 310 dollars stay for one night was disappointing.

The sheets and bathroom were not super clean and the room could’ve used a good vacuum. The breakfast had limited choices and was not very good.

It was clean and the front desk crew was amazing. The room was very nice,the channel changer was horrible but noy a big deal. Perfect location. It's our new go to spot

It was convenient, clean with friendly, competent staff.

Nice hotel - Nice Management.

Nice hotel. Staff was friendly and courteous. Would recommend to anyone As it was a great location for everything.