Four Points by Sheraton Suites Tampa Airport Westshore

The hotel, very nice and the stuff very kind.

The restaurant is expensive and slow. The TV in our room made a loud hissing noise. The shower leaked and the fan for the HVAC was very loud. The staff were pleasant though.

Excelente

Great area

Very good

Everything Nothing

Clean room.

Everything was 5⭐

Beautiful. Quiet Indoor pool area was a little dirty

Turning a parking lot into a pay day cash cow is so disgusting. NOW they charge guest to park. Just send us money for paying to be a guest here. Sickening Greed.... Parking lot already owned and free for decades..... the rooms are older and need to be updated drastically. The sheets feel a little rough and the sliding balcony doors dont seem to work. The room had a minor odor.

Great location and a relaxing environment with all the trees and running water throughout the main floor of the hotel, tropical vibes. Would stay here again.

I love the pool usually ive stayed here 3 times. This is the first time I've had an issue the room was just not up to par. There was a slight smell walking in I said maybe someone tried to smoke in there idk. Then it was just kinda moist in the room. Once I took a shower the tub kept backing up. The internet kept going out saying reset router etc. Idk had maintenance come said everything was fine but of course late in the evening same issues internet, tub this time even worse. Never ever had an issue with this hotel it really disappointed me with their reaction to the issues at hand. I spent decent money just for my little stay cation to deal with stuff I shouldn't have to.

Cozy environment, nice staff. Good hospitality and good housekeeping. There’s a Longhorn restaurant 5 minutes driving. No breakfast included and even paying for it there’s no free coffee, very expensive food at the hotels restaurant. Sometimes smell of weed at non smoking areas. I asked 5 times to unclog my bathtub drain and no one came, I stayed for one month at the hotel.

I arrived late from the airport, and this hotel was incredibly convenient. The complimentary airport shuttle was a great perk and made my arrival much easier. I especially loved the beautiful atrium, and the indoor pool was an added bonus. The staff were friendly, helpful, and made me feel welcome throughout my stay.

Beautiful open floor plan and relaxing water features. Great for relaxing or hosting events.

Great hotel

Superb

Yes

Amazing! What’s not to love!!

the shuttle service was convenient. The room smelled moist and of mold/mildew and I was extremely sick and congested by the morning. The entire place was outdated and not worth the price. I was charged for parking despite not having a car and calling several times to advise of same, even prior to checking out, I advised the staff of the issue and was assured it would be taken care of but had to call multiple times to get a corrected invoice. There is no menu for the restaurant and no one picked up the calls when I called them multiple times to place an order.

Passable

Exceptional

Very good

Everything went excellent at the hotel for the time that we were there, we were not able to use the pool, which is what we were interested in, but that’s because we were traveling on a time schedule since our vehicle broke down and we arrive to the hotel very late, but the hotel was great. I was there years he is back and it was beautiful and it’s beautiful now and we did have breathless there. It was really nice. The buffet was great. I will return back to that hotel I promise you that.

Espectacular la limpieza. Un Lugar hermoso y acogedor. Servicio al cliente espectacular!

Great customer service by reception, Brittany was very helpful and very professional.

Exceptional

Exceptional

The room was very spacious, separate bedroom area. However the front area with couch and mini kitchen was very dark, even with all the lights on. I took advantage of the ice available and microwave was convenient to have.

The hotel is located conveniently near the airport. The room was clean and the staff extremely professional.

I travel a lot for business, and this is one of the best places I have stayed in a long time

The hotel is very upscale looking from the minute you walk in. Very clean, very nice, and the atrium is beautiful, loved the jungle feel it had. The desk staff were very friendly and helpful. The room was just GORGEOUS and I like the colors and decoration so much I took pictures, inspired to try and recreate a similar look in my own home! The bed was amazingly soft, linens were clean and felt luxurious. It was all a much more upscale look that the cost of the room would've implied. I would literaly live in that hotel room. I think they charge for parking here which is ridiculous, parking should be included in the cost of the room, not like there was particularly limited space in the lot. To me, this is just another unnecessary add-in charge that the consumer is forced to pay and a blatent money grab for the corporation.

The hotel is very upscale looking from the minute you walk in. Very clean, very nice, and the atrium is beautiful, loved the jungle feel it had. The desk staff were very friendly and helpful. The room was just GORGEOUS and I like the colors and decoration so much I took pictures, inspired to try and recreate a similar look in my own home! The bed was amazingly soft, linens were clean and felt luxurious. It was all a much more upscale look that the cost of the room would've implied. I would literaly live in that hotel room. I think they charge for parking here which is ridiculous, parking should be included in the cost of the room, not like there was particularly limited space in the lot. To me, this is just another unnecessary add-in charge that the consumer is forced to pay and a blatent money grab for the corporation.

Mine was a last minute booking due to a delayed flight. The desk staff and airport shuttle driver were very nice and helpful-- the restaurant staff were lovely too. The main areas are fine, but our room left a lot to be desired. The accessible bathroom was desperately in need of upgrade, the shower floor had mold and was in disrepair. The showerhead was disgracefully clogged and dirty. The rest of the room wasn't bad, but the bathroom wasn't good. Also no hair dryer. Overall, I wouldn't choose to stay here again, but it was serviceable in our hour of need.

Superb

Everything was great about the property. The most difficult part was check in because they said they hadn’t receive full payment from Hotels.com which was frustrating so we had to wait two hours in the lobby just to check in. I was annoyed by that, but the hotel itself was wonderful.

Very good

Exceptional

Great Stay for a quick weekend.

Superb

Un hotel muy limpio , bonito , confortable , la cama súper cómoda , buen espacio en la habitación, el servicio excelente, realmente yo le doy 5 estrellas , lo recomiendo 100 %

I didn't like that the hotel was complaint with credit card fraud

Clean room!! Beautiful hotel!!!

Was there for a very short time but check in was it very efficient and the staff was extremely kind… I arrived after midnight… Would stay here again!

we loved having a true 1 bedroom. I compromised on the free breakfast for the affordable 1 bedroom. The restaurant might as well not be there. No service. No menu available anywhere but in the restaurant. The airport shuttle service was exceeded our expectations but we were told it ran every 1/2 hour 24 hours a day. We had to take a uber to the airport to get there before 6 am.

Beautiful courtyard area. Would have enjoyed some seating in that spot to sit and read for example.

Good location and nice room. Beautiful courtyard area. Would have enjoyed some seating in that spot to sit and read for example.

Close to airport It was freezing in the room & couldn't be adjusted.

The hotel has a beautiful atrium area my only wish was that there would have been seating available in this area as well as outdoors. Coming from the midwest i was surprised they did not have an outdoor pool or seating area.

The room in the bed and the furniture looked like they had just bought out in 1975 Ramada Inn

It was freezing in the room & couldn't be adjusted.

Every single thing was good

Staff were very helpful.

I ask the bartender Friday night for a draft beer and she said ok and continued to wash dishes. After waiting about three minutes I gave up and walked away. Thought it was very rude of her.

I ask the bartender Friday night for a draft beer and she said ok and continued to wash dishes. After waiting about three minutes I gave up and walked away. Thought it was very rude of her.

The chx quesadillas werent so great…very messy to eat

The chx quesadillas werent so great…very messy to eat

Unbelievable mold odor

Room was clean and staff helpful and friendly. Parking was convenient but expensive. Lobby could be noisy with groups of screaming kids that liked to shout in the open air atrium. Very small fridge froze everything with no way to turn it down.

Very friendly staff, nice clean room. Convenient for bus lines, but not much in walking distance.

Most of all, the staff was friendly and accomodating.

Location was close to the airport with a shuttle . Large swimming pool. Beautiful gardens with water falls in the middle of hotel.

The location was close to the airport with a shuttle bus. Good food and friendly staff.beautiful gardens in the hotel.large suite rooms

Location was close to the airport with a shuttle . Large swimming pool. Beautiful gardens with water falls in the middle of hotel.

The location was close to the airport with a shuttle bus. Good food and friendly staff.beautiful gardens in the hotel.large suite rooms

Now housekeeping was tooo prompt of replacing cups, coffee, ice bag, and shower bath gel (empty after first day) Other than that room was cleaned!

This hotel is a very basic 3-star hotel. They advertise on Expedia that breakfast is included so when I booked my 2-night stay I was expecting for it but upon check in I re-confirmed with front desk and they said that breakfast is only included for the loyalty members. I have to say I was disappointed!

Spacious room, clean and convenient.

Spacious room, clean and convenient.

I waited for the airport shuttle for 2.5 hours in the heat.

Hotel very clean and close to stores I waited for the airport shuttle for 2.5 hours in the heat.

Exceptional

I didn't like how the hotel never responded to someone using my credit card to stay. There was no response when I called or emailed. I didn't like that the hotel was complaint with credit card fraud

There were streaks on the walls. My shower head was broke. The room overall was not clean for a $700+ stay for two nights.

We were only there for one night to attend a concert. Next time we'll stay longer.

Exceptional

The inside was really neat with all the trees and the water fall. I’ve never been here before and this was my first time to Tampa. I liked the property.

The inside was really neat with all the trees and the water fall. I’ve never been here before and this was my first time to Tampa. I liked the property.

We had a great experience. Our room was amazing. Two queen beds a little sit in living area. Me and my daughter went there for the BTS concert. The staff was great. I would definitely stay there again.

WE LOVED HOW SPACIOUS THE ROOM WAS

Clean room, friendly staff, and great location

Clean room, staff was exceptional, couldn't have asked for a better experience.

Pleasant

Todo bien

Nice and beautiful, great area, a lot to do nice restaurants at a walking distance, very well maintain hotel. Very clean.

The bathroom sink did not drain properly. The shower head leaked. I had to keep asking for coffee for my room. Never going back. The food at St James is good but overpriced.

Liked the pool.

The room felt worn despite some updated furniture, and the bathroom was the biggest issue. There was visible mold, a moldy shower curtain, and stained floor tile, which made the space feel uncomfortable and not as clean as it should have been. The layout also felt awkward, with uneven lighting in certain areas. The small kitchen area was tucked away in a corner with a sink and microwave, but there was no lighting over it, so it felt dark and inconvenient to use. The AC was hard to control, so the room was either too cold or too warm. Parking was also an added fee. For the price we paid, the stay was not up to our expectations, and I was glad we were only there for one night.

Close to Raymond James Stadium and the airport, staff were very friendly and helpful, bed was very comfortable. Nice property with courtyard in the middle Rooms were a bit dated, lighting was weird and too bright in the wrong places

Close to Raymond James Stadium and the airport, staff were very friendly and helpful, bed was very comfortable. Nice property with courtyard in the middle Rooms were a bit dated, lighting was weird and too bright in the wrong places

Friendly staff-clean but needs upgraded decor

I like the location. We had a concert right next to Raymond stadium so it was an easy drive there and back. We had a couple of issues with our room. 1st thing we noticed was the bathroom wasn't properly clean, it was nothing big just a little annoying that there were some trash left in our bathroom. But the big thing was we had someone sleeping on the pullout couch and it still had it old sheets on them. We went to front desk and they said they would bring us some but they never did. Eventually we gave her our top blankets so she could have something to lay on. Luckily we brought extra blankets but that was REALLY annoying. We like to visit tampa and we thought this would have been a nicer stay.

Very good

I like the location. We had a concert right next to Raymond stadium so it was an easy drive there and back. We had a couple of issues with our room. 1st thing we noticed was the bathroom wasn't properly clean, it was nothing big just a little annoying that there were some trash left in our bathroom. But the big thing was we had someone sleeping on the pullout couch and it still had it old sheets on them. We went to front desk and they said they would bring us some but they never did. Eventually we gave her our top blankets so she could have something to lay on. Luckily we brought extra blankets but that was REALLY annoying. We like to visit tampa and we thought this would have been a nicer stay.

The hotel was okay for the price. The hotel could use some updating. The front counter staff were friendly and accommodating. The wait time for the shuttle from the airport to the hotel was 45 minutes. The driver was extra accommodating that evening when he took us down the street to the store as my wife forgot something for our cruise. The restaurant didn’t have many options and the food was average for the cost.

Everything was great! Beautiful inside. Large size room. We stayed for BTS concert. I think they provided shuttle bus to the venue. I wish I knew about it because I wouldn’t have reserved the parking spot by the venue in advance. They gave me a warning for forgetting to display overnight parking permission slip on dashboard.

The housekeeper came very late in the day at 4pm, we had been out and was restling.

Everything was great- great experience for a last minute reservation we made!

Clean,big

convenient to the airport and shopping mall. Friendly and professional staff, and clean facilities. No free parking for guests

Everything was superb - - - comfort, location, friendliness, etc. This would be a solid '10' if there were a little better selection of wine and food. I ended up choosing the blue cheese burger , which was DELICIOUS!, but the reason for my choice is that I wasn't sure if it was wise to order something more complicated - - the menu was somewhat limited to more bar food type offerings, and what I had was really delicious. Wine? Not so much - - they offer generic cabernet, pinot noir, chardonnay, rose, etc, and I learned after I'd tried the cabernet that it was, in fact, Bogle - -not a very high class wine. I didn't have a cocktail so can't comment on how they would be.

beautiful garden and water features

Room was spotless, food was great, service was excellent.

No they didn’t have tito vodka in stock

Room was freezing and thermostat did not work so staff had to come and turn off AC. Furniture was cheap. Bed was very good. Bathroom fan was on, noisy and could not be turned off. My side of the hotel was noisy from highway. Hotel restaurant was surprisingly good. No other restaurants nearby, except for most expensive restaurant I've ever seen right next door.

Credit card payment system is a failure

Charming hotel with an awesome indoor pool. Staff were so helpful with the shuttle to the airport and made sure we got to the airport despite the shuttle times being longer than we thought. We loved the indoor pool and indoor botanical courtyard. The suites are super nice with a kitchenette.

Very nice hotel

The room could be cleaner but the property is lovely and the staff is very friendly.

Staff is very helpful and kind

No there was no tito vodka

New waiter but he did great.

The decor in the lobby The food was horrible and the beds were so uncomfortable

Location We asked for our room to be serviced multiple times never was it serviced the entire time we stayed there

Proximity to the airport and free shuttle were good. Room was ill apportioned and very sterile, not warm and cozy feeling. Air conditioner was not adequate and there were no extra towels in the room. Also, the free shuttle was late even though we were downstairs on time and noone else was riding. The driver was just chatting with the front desk staff.

The staff could not have been more accommodating. I was in a tough spot when my car broke down on my way home to Vero. They upgraded me and were just wonderful

The room was very clean and spacious, the property is

Clean comfy bed

The room was clean and the hotel is nice. The bathroom could have some updates. The room is extremely cold and even changing the temperature, it didn’t work. Overall, nice and I would stay here again.

Great to have Tesla charger, that was my main reason to book.

Ok

It was nice

I hate that I have to do this at all because walking through such a beautiful hotel in the lobby made me think the rest of the hotel would be as nice but looks were so deceiving. Every single employee was nice and helpful. Not that kind of complaint. But I paid money to walk away in more pain from sleeping here. Complaints: Shower disgusting No sanitary proof on toilet and it was wet when we got here. Bed frame must be broken because it leans to the headboard to the point where the pillows had to be used to prop us up to flat. I'm a disabled a nice soft bed as promised would have been amazing. The room smells like an old dusty cabin. It was so bad I had to spray my perfume and oops I didn't notice the firearm above my head. It went off for a moment only. The elevater buttons don't stay down. It will stop then not open door and start again with you still on it. The door key did not work when we came back with coffee this morning. It was 9:25am. Not after check out. My service dogs were inside the room. Dog walking area is ROCKS! Chose dog friendly to have a spot for my service dogs to potty. But nope have to cross the street. Phone in hallway did not work when we needed help.

Hello my name is Sara Freire, the room It had such an unpleasant smell.

VERY CLEAN

Excellent

Difficulty checking in on time. Was promised to receive a call when room ready but it never happened.

Great location, clean, awesome pool, and excellent staff.

Room is clean, bed comfortable, pillows way too soft! Overall, great value but expect better sleep

Great rooms and staff. Convenient shuttle and good reasonably priced food in the restaurant

Best indoor pool at any hotel I've stayed at. Not cold at all. Room was great, staff was great, and we loved the indoor forest with the little waterfall and stream. I wish all the hotels I stay at were this good.

Well the room was not ready on time and it took them 2 more hours to get me my room. They never told me when a room was ready I had to ask and it was an old room but it was a nice room.

A woman down at the desk by the name of Millie went above and beyond a true hospitality agent to her core. The place was clean. The pool was nice. The Saint Jane’s dining room food left some to be desired. The room was clean the bathroom though in the room was dated the bottom of the paint was bubbling. I mean, not exactly what you expect from this Hotel chain.

Room was great size, very comfortable bed, bathroom lighting was not good but overall we’re very pleased with the accommodations. Hotel restaurant was fabulous. Convenient location.

The heated indoor pool was a highlight, and the kids really enjoyed it. It was a great feature to have during our stay. There was no breakfast included, and parking is an additional cost, which is something to be aware of. The room could use a little updating here and there, and there was a noticeable gap under the door. We also did encounter a roach in the room, which was unfortunate. Overall, it was a nice stay with a great holiday atmosphere, just with a few minor areas for improvement.

Had to grab this room after a flight cancelled. The restaurant had good food choices. Room was clean and big.

It was awesome! Beautiful property

Clean, close to the airport, comfortable beds, excellent service

Upon entering the first room it was not what i reserved and stunk. They moved us and upon entering noticed a fowl smell along with sticking , sliding on the wood area with oil or whatever cleaner they used to wipe urine IN!! We put Our stuff in as it was already late and needed to get food before everything closed. When we returned we realized how bad the stench was and filth. We moved the couch to pull the bed out and fresh along with dried dog urine with on THE FLOOR!! At 12 midnight back to the desk I went only to be greeted by the worst manager ever!!! He said we had already moved rooms once and we booked through a third-party like what does that have to do with being put in a room filled with urine that was disgusting and health hazard. Time of going back-and-forth with him, they moved us to another room. This floor was just as filthy. We have pictures of everything. We cleaned it with towels that are black at that point we have no choice but to stay the night. I will be disputing all charges with my CC company. I have all the pictures and documentation!!

No AC throughout the entire stay. The front desk staff stated I would hear from the manager about compensation, but I have heard nothin from the hotel for over a week.

Clean, comfortable beds, good restaurant! Rooms are a little damp. AC needs an update but staff are wonderful. Near highway but we slept well.

.

The carpet in the common areas, such as the stairs and walkway was filthy. Carpet in the room was filthy. The air conditioner would not work. Online I read all these beautiful reviews, which all had to be fake because that place look like a Third World dump. I never thought the France Sheraton would have properties such as this one. I will never blindly look at another Sheraton hotel.

Easy access and airport shuttle service was available and great service throughout our trip.

*

Nice pool, wry large comfortable room

Excellent atrium style hotel, great location and complimentary shuttle within one mile. Yeni at the front desk was super friendly and helpful. We will always stay here when we visit. I wish there was a hot tub but the pool was great.

My wife and I celebrated our 30th anniversary at this hotel, and a few days after checkout, we were charged $250 for damage to a chair that was already in that condition when we arrived. Coincidentally, there was similar damage on the floor in front of the sofa that matched the damage on the chair. The damage appeared to be scribbles made by a child with a brown marker or pen. The hotel's response to this charge has been dismissive. Definitely will not be staying here ever again!

Staff very friendly.. rooms were nice. Will recommend!

Check in was fine, the restaurant for both meals was chaos. Our hotel room smelled wet and felt wet. The lighting was very dim and showed high signs of wear. Would not stay again

Nice hotel and service

Not clean , has mold odor in room , no noise cancellations, no breakfast ir parking fee included, AC was not working! We switched roos & still AC you can’t turn it off , it would automatically turn on with different air settings.

Me And My Family Stayed For A Night And It Was Great And So Fresh And Clean And The Breakfast Was Great As Well..

I had a short stay. Room was clean.

Great for kids and families

for two days, management never kept me informed as to status. Was told twice that maintenance was coming up to check on TV no one ever came

The resort was fabulous, however the manager Robert St. Petersburg was not. When we check in the did not mention that thier tv and internet was out. We called about it and was told they are working on it. About 8 pm I went back to check explaining rhat why does it work in lobby and not in rooms Robert said we called and you know we’ll get to it. I further explained that I have 2 autistic children with me and they are upset that it’s not working. His response was putting his hands up to his face shaking saying “ awe they will have to talk to each other” I said wow kinda hard when they are not real verbal and had to walk away before something bad happen.

There was no internet connection to the TV from the minute we checked in. We called the front desk they said they couldn’t do anything on a Friday afternoon about it. We called about the AC because it was either freezing cold or hot in our room. That issue didn’t get resolved. The next day we went to the front desk and they moved us to another room. At this point our weekend getaway was already a disappointment and we traveled from the Orlando area.

No cable all wknd and rooms are dated

Restaurant food mediocre Didn’t offer to refund money when washing machine was broken. Need to offer more water in room if you aren’t able to drink from faucet

The hotel is listed as ‘has airport shuttle’ but it has limited hours and you have to call in advance and wait for pickup, on arrival. So don’t count on a shuttle after 9pm but you can arrange a ride early in the morning.

Would of got 5 stars if we had tv

They could has cleaned more often. But other than that it was a great place great location. The place was clean but the daily cleaning.

Transparent pricing and professional communication are basic expectations, especially at this price point. Unfortunately, this experience fell short in both areas and left a negative impression overall. I would not recommend this property and will not be returning.

We did not have much interaction with any staff besides check in & check out. They were very nice for what we needed them for. As far as the hotel it's self is concerned it is VERY dated & definitely could use a little pampering and TLC. It is located right next to the highway which traffic was loud in the rooms. The handle in one of the elevators was very loose as was our toilet seat. The bathroom was rather small should have taken footage away from the sitting area to give a little more room to the bathroom. You could not sit & close the door at the same time.

Definitely an older hotel. In decent shape and rooms were large and bed was comfy. Not quite as nice as the pics show. A good location near airport with shuttle which makes it convenient. 15 mins from downtown.

Everyone was friendly and very helpful. The hotel had great amenities to use.

This hotel was amazing. The room was beautiful, very clean, and smelled great when we walked in. The pool was clean and well maintained. The location is convenient and close to everything, which made our stay even better. I felt very comfortable here and would definitely stay again.

Very bad rooms and nasty smells, also bad management

Very great everything.

We loved it! Very comfortable

Everything was great!

Overall it’s very nice experience. I love the indoor pool and lively lobby. Also the staff are very friendly as well. Just the facility itself kind of old

Ordered items from the kids dinner menu, portion and taste were excellent. Very quick check in, pool was awesome with color changing lights, was a bit cold though. My kids loved the atrium with lights, streams and a waterfall. We will stay here again!

The overall atmosphere was relaxing and clean. Room was very nice too

Breakfast was pricy for servings. Staff was very friendly and helpful. Atrium was beautiful. Indoor heated pool was wonderful.

Great customer service and clean rooms

The best

For this weather when you have kids . Spacious rooms.

Staff was very friendly and helpful, check in process quick and easy. Hotel is a little dated, but very clean! Room was extremely spacious, able to fit 6 people no problem in a suite. Would stay here again!

The said we don’t pay a breakfast

Everything was smooth at check-in. Room was a welcome sight after 10 hours of driving,

Elevators are extremely slow. One was out of service.

Beautiful

Very nice hotel very clean stuff was great!

The overwhelming smell of air freshener in the lobby was so strong that I had to go to my room. Once in my room the house cleaner used fabulouso and it was so sticky & extremely strong. I had a migraine the whole night.

Great hotel staff and room

Great service I’ll be back for sure

Room was clean and spacious. Downstairs was decorated beautifully for the holidays.

Nice room and great staff!!

Yes nice and clean

Big rooms Comfortable bed Clean rooms

Love the christmas decorations

The loɓby and 1st floor was amazingly green and beautiful. Plants, small restaurant for purchase foods were great. The rooms, however, although roomy, need to be renovated. Bathrooms were small with miniscule vanity area, mirror had no electric lighting, no electric receptacles near sink. Counter top for accessories were not available. Coffee area behind door was obviously not planned well.

Great experience outside of the restaurant. The waitress was obviously overwhelmed, and I can understand being slammed and understaffed, although harshly slamming down two glasses of water on our table, after politely asking and telling her to take her time was unacceptable. We were never offered a second cup of coffee or if we needed anything after ordering. She did come back and apologize although the service never improved.

Little out dated. The bathroom and rooms need to be updated. Otherwise St James restaurant was amazing as well as the hotel staff.

The suite was nice and the staff were very courteous and helpful.

Cleanliness superb, staff very helpful

Room was spotless and smelled amazing

Room was clean, Staff was great, everything about our stay was excellent Thank you

Everything was wonderful! Will stay here again.

Great hospitality, clean beutifull hotel

Staff were nice, clean room

Beautiful hotel

Nice facility. Room was a little dated but comfortable.

Did not take shuttle service

The room was nice, comfy. The restaurant leaves much to be improved. Slow service, not very friendly hostess. And most items are served in 2s...2 bagels, 2 muffins, etc. Not everyone is a glutten or wants to share their food. Unfortunately there aren't restaurants within walking distance, however there is doordash which works...but remember to order plates, utensils as hotel won't supply them. 😕

The restaurant service was not good. No black tea, slow service

Yes

Spacious bedroom and living area but small bathroom. Housekeeping upon request which is kind of odd.

Hotel staff was helpful. Area was close to airport and stadium.

Clean room

The bathtub doesn’t drain well and our room is near the freeway so it’s pretty noisy.

Yes

Room was very clean with roomy sitting area

We arrived after it shut down.

Very clean, calm and professional

Convenient hotel near highway

The rooms were super clean and staff was polite, friendly, and I will definitely stay there again. My grandchildren definitely enjoyed the pool.

Rooms are clean and accommodations are very nice

Great staff, and very convenient.

Room was clean, staff were courteous and helpful and the free airport shuttle was a huge plus!

Clean room and nice atmosphere

Front Desk was awesome. I ordered a Burger in the restaurant. Didn't get the bottom bun. To enter our room. We had to use our shoulder to push open the door. Also, my wife's jewelry was stolen

The airport shuttle bus was not marked for that hotel. Waited and the driver had to get out to let me know he was there to pick me up. My hotel was Sheraton but the bus has Holiday Inn on the outside. How would a traveler know?

Staff extremely helpful and friendly

The room was clean, but my shower had a slow drain so the shower water built up on my feet.

The shuttle is very slow. Take Uber

I had a 1bed room space. It was spacious and clean and Beautiful. Transportation was available to guests. I love the stay

Very nice place. Staff was top notch.

The facility is beautiful, restaurant will not disappoint

Open concept design and close proximity to where I need to go

Ended up here at last minute notice because the hotel I booked was uninhabitable. Price was extremely fair given those circumstances and having a fresh, calming, and comfortable place to lay our heads after a trying day was a lifesaver. Great value near airport and stadiums. Will stay again.

Great hotel with a friendly and helpful staff!

The room was nice and spacious! The only issue I had was the leak in the bathroom and the outside dining area sink leak. Notified staff and they were on it right away. Overall it was a great stay and nice room!

yes

Close to airport and stadium. Exceeded my expectations.

Went three days without hot water. Staff said it would be fixed each day. Never was. TV didnt work 75% of the time. Literally an inch of dust on lamps and lights. Staff was VERY pleasurable...but NOTHING was fixed. No hot water was inexcusable!

I was not advised about the parking fee when I checked in. I was also charged $12 and $20 for the same night that I stayed there not really sure why?

People are the check in desk spoke broken English .. hard to understand

Great stay. Uneventful.

Easy parking, great staff at front desk. Beautiful garden entrance with a wonderful, inviting fragrance in the air. Easy access to the freeway and airport! Free shuttles to airport. We had a great stay. Would definitely recommend and visit again.

Great hotel

Staff answering phones for transportation had thick accent and was very hard to understand. He could not explain how to get to the pick up area. Hung up on me once and when I called back he told me to figure it out. We did but he was rude and incompetent.

Accommodating and friendly staff.

The open space and garden on the property

Please visit the restaurant and chat with Katerina. She is the sweetest. The entire staff was friendly but Katerina was inspiring at full of knowledge at the young age of 85

Love how there is a living room + 2 beds

Close to all ports and airports

cleanse, our fridge had a left over cane of beer from the previous person who used the room.

Yes

Could work a little more on the cleanliness in rooms and gym.

When I first arrived my family was hungry for some good food. I asked if there was any restaurants nearby and they provided a list of options. Everything based on where I wanted to go was only 4 minutes away. McDonalds, PF Chang’s Starbucks I mean everything and this is just to name a few. The mall is bi but gets really busy to the point where I just left because I couldn’t find parking. But this is a wonderful hotel

It’s clean and comfortable bed. Airport transfer is great. Will stay here again when traveling to Tampa.

Desk staff was excellent!!

We were able to checkin waaaaay earlier than the original time. They were extremely accommodating & very professional. Definitely will do this property again

The staff was extremely friendly and helpful. The room is huge, clean and the hotel is beautiful inside the garden area, so relaxing. I will definitely recommend this hotel.

Front desk staff and manager were very helpful and courteous.

The employees were very attentive especially Millie at the front desk and amber at breakfast

We had a great overnight stay. Checking in was so easy and parking was plentiful. The location could not have been better. We enjoyed a late night bite at the restaurant and the food was delicious. Bartender Giselle was professional and very helpful.

Excellent

Location was close to everything we needed.

Love everything clean comfortable relaxing

3.5 start hotel

Good basics. It was one of my favorites in the past but is definitely in need of renovation.

Super easy checki in and the room was HUGE. Love the room.

He checked me in efficiently, offered great local recommendations, and even took the time to make sure my room preferences were met without me having to ask twice. It’s rare to find someone who strikes the perfect balance between being personable and polished, but Alex did exactly that. The rest of the stay was excellent as well—clean rooms, great amenities, and a convenient location—but Alex truly set the tone. Exceptional service like his deserves to be recognized. I’ll definitely be coming back, and I hope to see Alex at the front desk again!

Little lighting, bed heading board both lights are not working. Bathtube drainage are not drain well.

It was such a great experience

Very nice and comfortable hotel. The temperature of the pool was perfect!

Broken door lock half fixed,floor terribly scratched. The on site restaurant was HORRIBLE. For the price of a meal there, I should have just gone to McDonald’s. The food and price would have been better. There was only one person working at the restaurant and the wait was really long to even get an order in. If you go to the front desk for anything there will probably only be one person which again is a long wait. Booking on Expedia with a really good deal I would consider staying there again. But not full price.

Top notch hotel!

We did not like the $12 per night parking fee. The parking lot was not in great shape and we were not in a big city with limited parking and no free parking. Furniture was old.

Did not like being told at check in that a $12 parking fee applied. Room was musty smelling, but overall a good place.

Great place to stay

Very close to the Tampa stadium!!

It's just an old hotel that is somewhat beat up. I stayed there two weeks in a row. Both rooms were large, but beat up. AC was erratic (either hot or cold). Shower water flow was weak, and only really hot water. It's in a central location, but that's about the only redeeming feature.

Great hotel to stay

Everything about this place is amazing. The bed is super comfortable. The common area is like a resort where you just want to hang out. There is a convenient and upscale workplace for business travelers. The staff is very friendly and will chat with you. Free bottled water in the rooms. Property is conveniently located in the Westshore business district, close to airport and bridges to the beach.

Great place; will stay again

I like the service and the layout off the hotel looks beautiful and clean 👍

NICE STAY

Only a quick stay for an airport run but perfect in every way. Staff very helpfull

Surrounding area under development.

We frequented the hotel several times in the 90’s under another name. It felt the same with all the amenities like the in-house pool, the bar, the quiet little nooks and the amazing breakfast. We would only suggest that you purchase a few sent machines for the lobby area to remove the staleness from the air in such an inviting area. We stayed in the second floor and our room was at the end of the hall. It was quit dark at night and would hope the lighting can be improved. We would love to visit again in the fall with noted improvements. Your entire staff was awesome! Thank you for your professionalism and kindness.

Good property close to airport.

Nice, clean hotel with amazing vibes!

A great friendly staff. A very nice and comfortable room.

Overall it was okay. Just not our favorite hotel.

Tha place was really nice I and the front desk employees where very nice we love it

This is out dated and need to be brought in standards as this is a Sheraton property. I was disappointed

Its is located very convenient location

Parking not included 12-15 a night, an no breakfast just overpriced restaurant with bad service, smelly towels an dirty indoor pool that says HEATED but is not. And people in gym face directly at pool

A very enjoyable stay! Convenient location, clean, comfy room and friendly staff.

Great location! Staff is friendly, polite & helpful! Shuttle is super convenient! Pool is nice. Restaurant has good food fair prices & decent portions. Rooms are super spacious. Parking is easy. Our only issue was water leaking near the window after rainfall, but they changed our room.

It is a very pretty hotel inside .

Absolutely loved my stay at this property apart from to fee to park a vehicle as a Florida resident everything else was absolutely perfect !

Hotel and staff were great.

I had everything I needed. I enjoyed this space

I had a rough check in process but overall it was ok.

Loved everything about this hotel. Nice and spacious. It was very clean. Fits the whole family. We will be coming back.

Angel who checked us in was amazing and the restaurant staff that is in the lobby as convenient as can be were also amazing.

Hotel was nice and clean, room was very spacious and cleaning ladies were very attentive and helpful.

Beautiful place. Great price for the room. Did not like that you have to pay for parking. But the area is nice and close to a lot. Would recommend!

Clean, nice amenities, room is big with every thing you need. Staff were friendly and everything was smooth from booking to check in.

Very nice updated property. Rooms were very clean and spacious. Wonderful amenities. Great location for airport acess.

The room was cleaned but had a musty mildew smell. Kitchen was not what I was expecting. Thankful for the refrigerator and microwave. I was looking for a full standard kitchen. The room did meet my expectations. I would have took a basic room if I knew that. I didnt want to complain so we just stayed in the room. Very friendly staff and great customer service. The restaurant on site was a hit and miss wasnt impressed but it was convenient.

Great place to stay and conveniently located.

nice room and a beautiful garden

estuvimos solo una noche, me resultó adecuado

Very Beautiful and clean

The room was good and the weekday room service (sheets, towels, cleaning, etc) was amazing. The weekend service was not good at all (not enough towels, etc). The bed mattress was atrocious!! Way too soft and felt like we were falling into the middle every night! TV controls in the front room of the suite barely worked. Staff was helpful and very nice to our entire party.

Very friendly staff and conveniently located, but the rooms are in need of updating. The bathrooms were extremely small, didn’t have a fan, and only had one light (making the shower dark).

Very friendly staff and conveniently located, but the rooms are in need of updating. The bathrooms were extremely small, didn’t have a fan, and only had one light (making the shower dark).

Seamlessl check-in experience. Front desk staff was attentive and professional. Would definitely stay again.

Our door was very hard to Open, as a retired contractor I can tell you this is not a hard fix. This property is to nice to have this problem!

Rooms were old. No Paper towels. Bathtub had mold.

Great stay

Older rooms that need updating. Our door to the room would not open. Went to desk reissued new keys and told us you had to push it open. Trying to push it open is an understatement, more like EVERY single time coming in and out you had to put all of your weight into opening it. Complete joke. For that kind of money we shouldn't have to work so hard getting in and out of the room. Gap under door as well which made inside the room noisy. Will not stay here again.

The place looked nice initially. The Atrium is great. The room spacious. BUT. The coffee pot in room needednto be cleaned becauae Dam! The "coffee" that came out was uhhg (even using the free bottle of water" They do offer coffee downstairs in the morning but we didnt get to it. The bathroom is small considering but ok. The bed was not very comfortable. The AC sucked plain and simple. We tried to close off the 2 areas and we thought it might help some. We bought a fan to try and help. We went to event (Metallica M72) got back at 130am (traffic was horrible) and when we walked in room, it was hot. The floors were wet becaise of it. The AC was blank and unresponsive. So decided to tell the desk and go get a drink and chips, while they fixed it. Was told they couldnt, maintenence gone untill morning. So 2 choices given was stay in room or change rooms. My wife got no sleep the night before mind you because of the temp. So i chose rhe room change. We left and got a cold drink (their machines are cash only btw). We came back and the handicap spot we have been in was taken. So we drive around the hotel looking for a spot and there was none. You are made to pay for parking ON the premises. Ok np. We are disabled so its a must for us. There were NO spots anywhere. So when i asked what we are supposed to do now, we were told, you have to park in the parking garage! What?! We are disabled. So no sleep, pack up room (HOT remember) move our crap, park away. Walk. Disabled. SMH nvr agn!

This was a good hotel located near the international mall. The room was good. The shuttle was very convenient. The only challenge was that there were a lot of teenage boys there for a soccer tournament who overtook the fitness room and pool and lobby. The snack shop was nice to have but there were no protein bars or healthy food options.

It was very comfortable and the staff were welcoming.

Convenient. Clean.

The inside is very beautiful. They have so many plant, trees, and a small waterfall in the lobby area. The suites are nice and roomy.

It was centered in location for shopping, dining , the river walk and Channel side.

Clean