Country Inn & Suites by Radisson, Tinley Park, IL

Room did not have bath towels, there was blue powder all over hallways, tub water was high during shower, my room was not available when I got there so I was downgraded.

Everything was good!

Staff was so accommodating and kind

Nothing

Proximity to the highway and the amenities in the area, the breakfast was great. Beds were firm and not good for a bad back

convenient location! nice property and easy parking.

Good value for the price. Breakfast was good. Room was clean!

Did not get to stay there. Made two trip to get into our room. Understand check in is at 3. Was supposed to call us being we needed to be in d st o we could change cloths for a funeral at 3. If I paid $75 they could have got us in. No thank you. Then when we went back we were told $50 for damages and would receive our money back in roughly 10 days. So we left. Need to know this when booking. We understand rules but nothing on there part to try and make any changes so it looked like a clean nice place to stay but am not able to confirm.

The room wasn’t very clean. Smelled very strong of cigarette smoke. The fire alarm went off around 4:30am for about 30mins. The fire department arrived and shut it off. It was a bit of a sketchy area.

Bad

It was a nice place to stay. Very clean

My family and I stayed here over Memorial Day weekend and we paid 521.00 for two nights m. The carpets need a deep cleaning, the security latch on the door was missing a screw, everything was covered in dust, the pipes in the wall screeched if water temperature was on hot. No one came to switch out our towels or sheets, when we inquired stated we need to go to the front desk. Front desk stated they were out of towels and sheets. we were given another comforter and face towels. Staff we encountered were very nice, helpful, and respectful.

Very pleasant stay!

Hotel may have had a better rating but my room was not usable the toilet was backing up nd the shower flooded

I love going to the country inn in Tinley park the people at the front desk is so kind every stay ido I love going tthere the food is good the rooms are clean every time I go to Chicago that's were I stay

Very good

The poor breakfast employee was overwhelmed.

Pool shut down on Sunday for cleaning instead of a slower weekday.

Great service

Staff was friendly and did their best to try and meet your needs. The facility is old and needs upgrades. The toilet is so low your knees almost touch your chest when you’re seated. It takes up to 2 minutes for hot water even when just washing your hands. The refrigerator made a running water sound on and off throughout our stay disturbing our sleep.

Having to asked for my sheet to change, trashed to be empty, Having to be put on a list in order for my room to be clean.

Breakfast Having to asked for my sheet to change, trashed to be empty, Having to be put on a list in order for my room to be clean.

I love this place. Very clean and the pool the kids loved it. Pool just need to be all warm to swim

I love this place. Very clean and the pool the kids loved it. Pool just need to be all warm to swim

We stayed less than 24 hours. Toilet would not flush completely and there was no plunger. Spent the night with soiled toilet water at the top of the toilet bowl.

Staff was friendly and did their best to try and meet your needs. The facility is old and needs upgrades. The toilet is so low your knees almost touch your chest when you’re seated. It takes up to 2 minutes for hot water even when just washing your hands. The refrigerator made a running water sound on and off throughout our stay disturbing our sleep.

Staff was good and friendly. Best country inn ibe stayed at and its been quite a few. Recommend this location

All good thanks

Superb

We did not seem to have any issues but one person a few door down on same floor pulled his family out complaining og kids being covered in bed bugs and there were some questionable things in our room on wall above bed that I could not figure out what they were. Could have used another pillow or two and the "making" of the rooms every 3 days is a bit of a stretch. Especially for those needing TP, towels, wash clothes etc... Although I will say all front desk personnel were happy to help and provide more. Breakfast seemed OK Could have provided more towels, TP upon arrival (we had a quarter of a roll upon arrival and had to hunt down more) , 1 wash cloth and 2 bath towels instead of 4 since we were showering upon arrival and then again next day and rooms and beds were not going to be done until Saturday

We did not seem to have any issues but one person a few door down on same floor pulled his family out complaining og kids being covered in bed bugs and there were some questionable things in our room on wall above bed that I could not figure out what they were. Could have used another pillow or two and the "making" of the rooms every 3 days is a bit of a stretch. Especially for those needing TP, towels, wash clothes etc... Although I will say all front desk personnel were happy to help and provide more. Breakfast seemed OK Could have provided more towels, TP upon arrival (we had a quarter of a roll upon arrival and had to hunt down more) , 1 wash cloth and 2 bath towels instead of 4 since we were showering upon arrival and then again next day and rooms and beds were not going to be done until Saturday

The alarm system kept going off all night we didn’t know if it was a fire or not ! I had my kids fever and they was scared so was I I kept asking what’s going on I mistakenly left brand new clothes there in a gift bag I called and they said they probably threw them Away !!

The alarm system kept going off all night we didn’t know if it was a fire or not ! I had my kids fever and they was scared so was I I kept asking what’s going on I mistakenly left brand new clothes there in a gift bag I called and they said they probably threw them Away !!

Good

Exceptional

Exceptional

However, please reserve rooms for families with kids on the first floor or another area. Both nights kids were running the hall, screaming, riding the luggage cart while their parents were either in the room or another part of the building. That noise all night up until checkout was very annoying and distracting to say the least. I’m just putting it mildly. I’ve stayed at this location before but this was one of the most unsettling, and disappointing places I’ve been. Otherwise, I would give 5 stars. Breakfast was good and staff friendly as said.

The staff and the hotel guest were very rude

Needs a better variety for breakfast

I made it to the hotel and the room I purchased the hotel told me the third party I went through only sent them information for a standard room I believe was a lie I believe they gave my room away! I was highly upset ! Then not to mention the pool area was filled with children no pool towels and the lady at the front did not want to give us towels kept saying they were washing them! I was in the room at 2am and was looking on the floor it was ants all in the carpet lady bugs and some other big bugs. The guy at the front desk told me he could give me some raid or switch me to another room if the guy coming wasn’t coming any more. The guy at the front counter said oh the guy that’s suppose to be coming not answering I would just switch the room for you and he had two rooms available. I thought you only had one room available but any way the next morning we had breakfast the biscuit were hard the muffins was stale looking we went back to the pool before check out and there still was no pool towels and the lady said they didn’t have any towels and they were getting washed but on the shelf behind the counter it was a shelf full of towels ! I would never go back

So upon my visit i checked in and was asked to sign a policy stating: that at the slightest noise after 10pm i would be put out with no refund ,no parties etc;and whatever else it read,yet upon speaking with other guest they were not required to sign this policy,seem like even in my family group which we reserved 4 rooms no one else had to signthis policy either⁰ ,and it was some wild guest 🙄 in the pool screaming and hollering yet i was asked to sign this ..there was also other guest that was already there upon my arrival ,that was standing on the property getting high ,smoking ,very intoxicated off drugs and began harrasing my daughter with negative comments ,and the lobby worker was aware of this troublesome guest as she was back and forth back at the lobby check in counter as well and bothering several guest ,yet again where did this policy come into play that i had to sign upon arrival!! This just wouldnt be my choice of stay in the future ,however the kitchen worker was absolutely awesome!!! Ive stayed at nicer hotels and late check out being one fee for a few hours ,never on years have i had someone attempt to charge me 25 dollars a hour ..it just wasnt worth it ..i was on the 3rd floor theres a birds nest right above the window off the roof and from 2am to 8am bird chirped and made noise all night until it was hard to sleep,and yes this is nature but ,its just wasnt a great experience at all

Cyndie at the front desk was great, I didn’t catch her name but the lady that ran the breakfast was very nice and welcoming .

It was fine

Room was clean, friendly staff, I will stay again!

I love the country inns & suites. However, the room I got the main door was not hung straight so it was very difficult to open and close the door. The carpet was frayed by the doorway as well. The one vending machine was also out of water. The staff was very helpful though. No water in the vending machine... I was able to purchase some from the front desk for cheaper than the vending machine would have been. So that was good. Hotel was clean otherwise. Would stay again but would hope that those maintenance issues are rectified.

The room definitely had mold that was painted over. The bathroom had mold spores on the walls stuck in the paint along with bubbles. If you are sensitive to mold or have asthma not the best place to stay. Our tv remote didn’t work which the front desk person did fix. The temperature control did not work properly. Pool area was old and dingy.

The hotel wasn’t kept up. The workout rooms listed hours were incorrect according to staff. But main issue was the ants that they clearly knew about and didn’t manage.

Staff was very accommodating and helpful. Nice enough hotel no issues overall. Not fancy but gets the job done.

Great place to stay along I-80. Only thing that was a pain was every time we used the pool we needed to ask for towels. The towel rack was always empty.

Good breakfast and parking.

Good

Superb

They put us on the first floor. Windows did not lock so it could be opened at any time. Carpets were filthy with stains all over them. Bathroom needs major updates as there were cracks in the walls and ceiling. Just a bad experience.

Location was good.. the breakfast was pretty good.. I liked the variety of food. The bed in our room was so hard we had a hard time sleeping all the night we were there. The fridge was nearly cold. None of our drinks were cold.

Location was good.. the breakfast was pretty good.. I liked the variety of food. The bed in our room was so hard we had a hard time sleeping all the night we were there. The fridge was nearly cold. None of our drinks were cold.

Very clean No hot water!

Very clean No hot water!

Good location with access to Orland Park, Tinley and Mokena

Exceptional

Location, size of rooms, kind staff and comfort.

Location, size of rooms, kind staff and comfort.

We had 2 rooms on our stay and we checked into one room early and the manager was super accomodating and helpful. A+ We had to play a hock aey game before being ble to check into our second room. When we came back to check in for that room a different lady "helped" us. Terrible experience very unfriendly and down right had a negative attitude

Yes

Parking is great! Staff was great! Room was clean and fresh great!

Superb

Superb

The staff was wonderful, from the front desk to the breakfast staff. All so nice. Our room, we had a 2 bedroom queen suite. The fold out sofa was completely broken, nobody wanted to even sit on it. Needs replacing. It was not safe at all, could cut your legs with the materials sticking out. The back of the bathroom door was a mess. Needs a new one.

Never cleaned room stay was 4/9 - 4/13 h Means no towels garbage sheets i guess its what you have to expect next time advertise that

Furthermore, I had previously tried to shorten my stay prior to the listed deadline for doing so. I was told I couldn’t modify as there were “no rooms available”. Neither the hotel or hotels.com were willing to help with this. The only option I was given was to cancel and then try and rebook. There are lots of hotels in this area I can say for sure I won’t be using this one again.

Nice sunset views , Amanda helpful No hot water, stuff act like they don’t know why no hot water pool area dirty all three days never cleaned pool water cold fire alarms went off twice in three days people smoking non stop at entrance area, exercise area had no wipes to wipe down the machines no towels and the heat is on 75

It was Good

The rooms was dirty the staff is rude. They was sitting in front of me talking about how she call the police on a customer because she doesn’t argue with customers. Which that’s something that should be talked about in private. I wasn’t offer another room. The lady at the desk said I would be refunded.now I called to see where was my refund now she’s telling me I have to contact the 3rd party

The staff we interacted with were all polite & helpful. The rooms- not clean. I always take a blacklight & check things out. There were various spots throughout the room on the carpets that lit up & clearly were not clean. The amount of dust that had built up on the vents was gross. The top lock on the door (the safety bar part) wasn't screwed in, like someone had previously tried to force the door open. We had to put a chair under the handle against the desk to ensure we felt safe while we slept. On day one, we checked the pool out. It was not clear at all. There were also guests playing on the chair meant for disabled folks. The outlets near the bed, only one worked. The one near the window wasn't even attached to the wall. Neither USB port worked. The stairs leading to the second floor were disgusting, like they hadn't been swept in weeks. The bathroom was not swept very well. Hairs all over the floor & toilet. When we asked for extra towels we were told they didn't have wash cloths. We also were unable to get an extra blanket and pillow. One bed had black marks on the sheet but it had a zippered cover so we couldn't check the mattress. The other bed had deep stains on the mattress & the sheet kept coming off, so that was gross. If we could have found another hotel & got a refund, we would have left. But we had another group with us & after searching for hotels, we were forced to stay there for our entire stay. We have stayed in way nicer places for less than we paid here.

Ive stayed at this hotel many times. I was a little disappointed this visit. No one at the front desk would answer the phone. The room i was given was right at the top of stairs in the lobby, and we heard every conversation all night long.The internet was complete garbage. When I finally was able to get ahold of someone about it. It was to inconvenient for them to take a look at it. When i went to breakfast kids were walking around barefoot in the dining area. And upon checkout i was treated like a number, and not a guest.

The pool is only open till 8pm. There we multiple noise complaints about us for just normal activities. We could hear our neighbors enjoying there vacation (it was loud ) while we were trying to sleep (the walls seemed very thin). Walking down the halls we could hear conversations coming from other rooms. No maid service was given, no clean towels, beds weren’t made, garbage wasn’t emptied. The was food on the floor around the bed. There were no manager on site when I tried to see about checking out early and was told they would call me back and no one ever did. Not a pleasant visit!!!

Great Breakfast! The Eating room was spotless. Food was amazing. Beyond our expectations. The door knob to our bedroom was broken.

Breakfast was a no go for 2 days. Ran out of food and no milk at all the whole time I was there. Very noisy every night and couldn't sleep

Definitely will be back

I didn’t catch the lady name but when I check in she is polite and detailed. She definitely deserves a raise when you let them know of any issues they are quick to respond

N/a

Not the cleanest hotel, staff is ok, atmosphere is terrible. Barely warm water for shower.

Room was clean and very spacious

Everything was good

Not much Mold in the shower, no hot water to shower, clientele were kind of shady.

We didn't have breakfast but the area felt safe and the room was clean and the staff friendly and helpful. I would recommend this hotel to friends and stay again when in town.

The front desk people were very helpful and nice.

Hotel was great…staff was nice and friendly

The staff and the cleanliness. NA

The staff and the cleanliness. Na

Room was dirty upon check in

Everything is clean, very spacious, welcoming staff. Cool place to visit.

Property is old and smells like it. Room need major modernization.

The hotel was clean and so was the room . We enjoyed the pool and fitness area . Breakfast was good for both days we stayed there . The staff was friendly and very helpful . 10/10 I will stay there again if I’m in the area . It’s close to many restaurants. We had us a good stay .

I had a great stay. very comfortable

Staff is always super friendly and professional!

The lobby was nice and cozy with a fireplace and seating. The room was clean and I especially enjoyed the seating area separate from the bedroom with its own tv. Continental breakfast was good as well. Lots to choose from. My son enjoyed the pool. All in all we had a good stay and will definitely be going back again.

Very friendly staff. The cleanliness in the room left a lot to be desired. I felt that the quality of the hotel did not match the price point.

Other guests (teenagers) running up and down the halls KNOCKING on doors at 2am!! Woke my baby up several times.

The hotel was clean and our room was great. The front desk worker when we checked in that night (late) was great. The worker in the morning...not as much. The breakfast was not great.

We stay here twice a year for the reptile show at the Tinley Conventio

Staff very accommodating.

Hotel staff was rude about no hot water. The phone didn’t work

The staff was friendly. The location was okay.

The stay was great staff was really nice. Building and room was nice and clean. Breakfast was good.

The property is very nice and in a good location. The room was mostly clean but the carpet was extremely dirty. There was minor damage in the bathroom that was very sloppily repaired and the toilet did not flush properly. My greatest annoyance was that there were multiple hotel parties taking place on Saturday night, one of which was right across the hall from my room. There was loud music and people going in and out of the room into the late hour. The next morning, we were unable to eat breakfast because of the multitude of children from the hotel parties eating in the breakfast area which left hardly any food for other guests. I personally will not be staying at this hotel again in the future.

Good breakfast, great room, great bathroom.

The bed was extremely comfortable. The key card kept deactivating.

The location My room was not very clean , the floors was wet from the ac/heat radiators , microwave was broke , front closet door was jammed and wouldn’t close or move at all .

Hotel room not vacuumed, sticky gross substance on counter tops. Broken furniture and doors. Had to switch rooms bc of broken air. Then fridge didn't work.

The room is clean, but beware it is only cleaned every 3rd day. This is something we were not informed about until we wanted new towels. The water is warm, not hot for showering. Stayed 3 nights and every shower was only warm water. Gym is ok. Breakfast is adequate. I'd rather spend some extra money for a hot shower and bath next time. No bathtub either. The staff were all very nice and deserve praise.

It was a wonderful clean stay and safe area , it just smelled like sewer once you walk in. But will book again

They didn’t have any wash clothes clean we had to wait an hour for the wash clothes to finish drying I never seen a hotel run out of clean towels

Yes

Staff was very nice, but the temperature in the room did not work, we had no soap in the room, and there were some bugs on the drapes

Room neglected....staff see t

Excellent

Pk

The staff was courteous and helpful. The room and general area facilities were clean.

The Front Desk Lady was very nice!

The room was clean and quiet, and the hotel’s breakfast was good. The biggest problem was non hotel guests ( about 20 kids) were being let in by guests to swim, taking over the pool completely. Also at one point the following morning 6 kids, ages ranging from 3 to 12, were swimming unsupervised. The front desk was notified but no action was taken. Also the hallway smelled strongly of marijuana.

Yes

Staff was nice. Rooms were horrible and stinky. Drains in the bathroom were incredibly slow. Hallways also stunk.

Great

Cleanliness

It was completely fine. These days, that's enough for 5 stars.

Johnny at the front desk made the experience wonderful he was patient, kind and helpful and more than accommodating. We enjoyed the stay the rooms were clean and comfortable the breakfast was good the next day. Thank you choice hotels

Upon entering the hotel it smelled like the sewer. Check in was at 3, at 4:20pm the room wasn’t clean and ready. Checked in at 5pm. Room had trash and toys from previous family that was there. The sewer smell from the hall filled the room!

Room was clean and the staff was very friendly

Excellent

Arrived at 4:30pm and told room wasn’t ready but check in was supposed to be at 3pm. Then not sure why there was an awful smell in the building. Room had been half cleaned and we found stuff the last person left behind.

Rooms was nice

Clean room, friendly service

Room was very nice and clean. Staff was friendly and approachable. Buffet breakfast was excellent. Will return again.

Bad and good, this is a totally honest review. The room was really nice, it was clean, but not spotless. The staff was wonderful, especially the gentleman at check in. Minor issues included the curtain not closing all the way and shampoo was too low to get any out. No biggie, i brought my own anyway. The pool looked wonderful, but i was there for a funeral sled hadn't plan to use it. I didn't know what to expect for breakfast, but there was sausage slices (that were really good) and little Denver omelets. I'm used to a king size room with king size pillows and their pillows were much smaller. There was a cozy little fireplace as you come in. I felt safe and comfortable and it was a good price. Not perfect but i would stay there again.

Staff was very friendly when you could find them. Desk isn’t always manned they may be helping in other areas. Showers in morning are warm at best and the marijuana smell in the hallways gave me a headache

The room was very nice, but breakfast ran out of food within a half hour of starting on Monday. There really should be a dress code instead of people just appearing in their pajamas or other forms of underwear at the breakfast setting. Most of the people around us did not seem to know how to behave in a hotel.

Great customer service just excellent

The bed was hard, the pillows were too small and uncomfortable, the curtains allowed light in on the side and the smoke alarm or something blinked all night. The carpet in the bedroom had a red stain.

Nice and clean hotel!

Yes clean 👏 🙌 👌 💯

Clean and friendly staff

Room was not clean and shower was nasty

The whole property needs updating. The tub in our room drained very slowly, so we were showering in a few inches of water. The beds are very hard and the pillows are very thin. The hallway outside our room needed a vacuuming. The breakfast Monday morning was very poor, very little food available. The bread, bagels and muffins were hard and stale. The attendant in the breakfast area eventually came in and said the lady who worked the weekend did not bother to change them this morning. Then at 9:00 am as breakfast was done and we were still eating and she was very rude. She told us breakfast service was completed and we had to leave, even though we weren’t done eating what we already had on our plates. She made comments to us under her breath. Not the experience I would have expected from this establishment. We will not be returning.

Floor was loud and the heater/ac unit was very loud. Staff was good

Our room was clean, quiet, and comfortable.

The only real downside was that the alarm clock & bedside lamp didn’t work. Otherwise Vit was very quiet & mostly clean.

Room- the first room that we were given (319) was gross. The bedding was and mattress were not clean. The sheets and mattress looked as if they had bodily fluid. My children refused to sleep or bathe in the bathroom. I agreed to a room change but it was as if each were worse than the first. We left the hotel. The front desk person refused to let us speak to the manager initially saying, “ anything he can do, I can do.” Finally the manager came out but at that point I was so over them. It was agreed that they would only charge me for the first night and would give me extra points. They failed to do say. I was charged the full stay, even though we left.

Was charged an incidental fee. They had no mini bar in room and no pay per view, so why the charge. The room was clean except for the bathroom vent which was covered. The complimentary hair dryer had the intake so blocked that it was kicking the heat off to stop from overheating. The outlets by the one bed did not work and made charging difficult as alternative outlets had to be found. And I was going to share this when checking out but there was no one behind the counter just a sign stating drop keys in box.

The hotel was clean for the most part, the beds are very stiff and hard, and the heat was not turning on.

The room was very clean

Good

Friendly staff and great location

I left something there and I need to get in touch with the front desk

The staff was very courteous and warm. Room was nice and clean. One concern we had was it was chilly in there even with the heat on to us. Not cold but still a tad chill in the air. I also like that there was a kind of bath bench to use in the accessible room. However it was the same height as the tub and it's still kinda low for some . I had my own bath seat which worked out. I still loved the fact that it was available to use.

Clean room, wil stay again

The room was very clean and the staff was very courteous.

Very clean

Everything

Clean room! Decent breakfast! Good amenities!

Yes

Clean room, front desk person upgraded our room (nice) and pool water was on the cool side. Breakfast ran out of eggs 15 minutes before the end and was told no more were available. However, overall a positive experience a d will stay again when in area.

Was Great!!!!!

Amazing stay and experience. Will book again.

Aww

Toilet wasn’t working. Barely any staff available

Clean room and good staff.

Food looked like left overs. Staff was nowhere to be found at times. People were loud in halls and other rooms.

We had a decent stay. The staff were friendly and helpful. Our room was clean except it looked a little dirty around the shower area and the toilet was not very nice. It was very low and was uncomfortable to sit on.

All the staff was very helpful. The kitchen staff were all excellent. All food was prepared very well.

The room was nice and clean.

I would give my stay a 3 out of 5. The bathroom sink was clogged, and there were stains on the floors and curtains that were unappealing. Aside from these issues, the environment was quiet, and the room was tidy.

Managing the heat in the room was difficult. Label on unit days use the thermostat and the staff said they are not connected and to use the controls on the main unit. Had to keep temp at 60 degrees or the room would be overheated. Cleaning staff could not understand enough English to provide a face cloth when requested. Garbage cans are too small and the bags are very thin. Fairly good job with plowing the parking lot following the snow, but parking spots on the back and sides should be cleared better so those with handicap issues. Ice at the curbs are an issue.

The quietness

Coul

The staff was especially courteous and helpful.The check-in was quite efficient.

The damage deposit should be return back on the card immediately after room is clean, other than that it was a nice place. I will stay again.

There was vomit on the floor

Very clean room and bathroom. We surely come back again.

Nothing honestly bad to say about this place. I enjoyed my stay and for a suite inside an Inn it wasn’t bad. I wish the fridge had a freezer or they should have a freezer inside the rooms with the fridge. Staff was cool and gave what we ask for. I would stay again if I had too.

Clean rooms, nice staff! Great location!

Prices keep going up and up. Not a Hotels issue but they could do better

Floors were stained and the room was dusty and needed ANOTHER cleaning. I called for wxtra towels and was told they were in washer i said ok and they hung up didnt wven offer to send them up when they were washed this will be my last time staying here

Very clean, and great customer service

Booked a king room. Was given 2 beds. I was told it is expedia's fault. Bed was too small. Left property

over all the room was clean but the other guest were very noisy and loud while moving around the place

Great experience

The bathroom sink and tub was draining slowly the first two days of my trip the room door was hard to shut and when it did u was almost stuck in there no one never came to service our room when I asked for fresh towels we had to wait a couple of hours to receive them and the final straw there was kids running in the room above started at 6am and late as 1am it was not a pleasant stay at besides the young lady who services the dining room for breakfast!

Dirty rooms, lots of stains in carpet, lots of dust, couch very dirty and old, desk chair was broken.

Staff was awesome. Especially the woman named Amber she was Super helpful. Probably wont stay there again.

Nice clean room Friendly staff

The pillows are way to small. Half the width of regular pillows. Please restore regular sized pillows. The pool should be open until 10:00 pm for adults. Close pool at 7:00 for those under 18 years old.

The room was clean and the lady that did the breakfast was very nice

Very good

I stayed at this hotel for thanksgiving and when I tell you the staff was friendly but when I found a roach in the bed my daughter slept in I was so upset . I proceeded to call the staff and request a refund . They told me nothing could be done until Sunday . So nasty I will never stay here again.

Every thing was great

Most items empty, even there are no coffee, we got upset

The staff was all very friendly, which was the best part of our stay. We have a family of 5 and we received 2 towels. After asking for extras, we were told there were no clean towels, butv were given pool towels, or glorified hand towels. Breakfast was very limited. Out of milk and many other items. Breakfast staff was super nice though. Also went to get ice, and of course the ice machine was broken also. Wouldn't stay again.

Clean place. No frills but staff very friendly.

Very clean room and staff was helpful.

It was acceptable, but the cleaning was lacking; my pillow smelled of sweat and the floors in my room felt sticky.

Clean rooms, great breakfast

Nice!

Very clean. Amazing staff.

Clean comfy room

Near highway but pretty quiet. Nice breakfast with variety of options.

Nice rooms. Friendly service.

Clean, quiet

Sure we will come back again.

The front desk clerk was very polite, and check in was very straightforward. However my stay was for 3 nights, and no housekeeping service for fresh linen and cleaning daily was not available due to a shortage in employee staff. There was also a large hair ball found on the floor bedside upon inspection of the room. But great location and pleasant smell to the property!! Just needs minor improvements!!

Very Bad Experience. Loud and Rude

they went above and beyond to let me check in early as I had a long training schedule that day and this was super convenient

Enjoyed my stay, keep up the good work.

Room was extremely loud sound like a party was happening all night

So many stains on walls and in carpet

I called the front desk as well to report the incident. Later on, I called the front desk to report the room next door to me. They were loud and slamming doors.

Needed a little more water pressure in the shower. It took awhile to warm up. Everything else was good.

Rust in the shower area and the doors peeled paint. Gabe the feelingbof an old apartment. I think the nightly rates should be lower

Parking felt safe. Breakfast was okay.

Nice room, clean, breakfast was blah, potatoes were old and overcooked, hot eggs not fresh. Hard boiled eggs wouldn't even peel, Tried several. But overall good place!

Every time Im in town this is the hotel I stay at. Johnny at the front desk provides personal attention and Isabelle in the kitchen made me a plate of food after the breakfast time had expired which I greatly appreciated. Thank you!

Great hotel nice staff and clean. Good location

Room very clean whole property was spotless and staff was very nice and helpful

Also, the free hotel breakfast could use some food that would suit people who don't drink dairy or eat eggs and meat. One day, we had just toast and peanut butter. The second day, at least they had some dry potatoes. Every day, they should have at least a potato-vegetable dish without butter or cheese and some non-dairy milk. This is not untypical for places we stay, but it would be nice if they recognized that not everybody eats meat, eggs, and dairy. Either that or give me $15 off my bill so we can eat breakfast somewhere else, which is what we did the first morning. This hotel was around $200 a night and didn't have a hot tub, so it was definitely not worth it and we won't stay here again.

Great staff wonderful location I loved everything about this room

Room and common areas were clean, microwave & fridge were IN the room & fridge actually got everything cold & not just “cool”…. No complaints from me!

Clean room. Pleasant staff, Breakfast ok for a continental breakfast.

Furniture was dirty and worn out. No soap dispenser in shower. Front desk never answers the phone

Parking area seamed safe. Hallway carpet could be cleaned. Room was nice.

easy to park closer to the main entrance. the parking lot is big

The only thing I didn't like is being told there's a $100.00 room charge which would be removed after couple of days. Didn't see that when I booked the room. Glad I had the money in my checking account. Only came for 1 night for my 50th high school reunion. Oh the noise coming from the hall way from kids. The management came up couple of times didn't help. For the money I spend, I have to think again.

Excellent over night stay

They never came to clean my room. I had to ask that they come empty my trash. I asked for wash clothes one night because they never replenished my towels at all and they said they were out.

Easy check and check out

They did not clean the room the 4 days we were there even though I requested it every day

Everything went smooth

Executive

Staff supernice, good location for us. This is our fourth time staying there.

k

Extremely well-cared for hotel.

The room was really clean. I wish I could have did the king room with the jetted tub but it was sold out or something something went wrong with the app. It was the room I selected but I ended up with just the king room non smoking. Overall My stay was great the staff was really friendly and helpful. My room was great. I've already recommended it to family and friends and I will come back for another stay.

Clean rooms

Waffle machine was broken and there was not breakfast options for children

Great! Literally perfect. Couldn't ask for anything else.

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The room was very clean, there were no children running through the halls, no loud noise, parking was close and clean. I had a peaceful night. Thank you Country Inn & Suites.

Check in was simple. It was quiet and comfortable for sleeping. Breakfast was fresh and inviting. I’d go there again.

Furnishings were dated and front room of suite did not meet my expectations.

We’re liking it! Clean well maintained and spacious room. Plus good restaurants walking distance. Definitely recommended!

For a quick overnight everything worked well. Rooms were clean and ready. Staff was efficient, friendly and responsive. Parking and accessibility excellent. Thank you

Staff very friendly. Woman at the breakfast room … super friendly & accommodating! Did everything to help everyone! A customer was rude to her & she handled it with grace. She did not deserve the way the woman treated her.

Red chair arm rests were very dirty and stained, rest of the room was awesome. Staff was very awesome.

Thank you so much for your quick response to this matter. Long story short, I booked the stay at County Inn & Suites by Radisson in Tinley Park,IL. In the notes I noted that I have a disability and needed to be accommodated. Upon my arrival at the front desk, I asked the associate for a dolly so I can get my belongings to the room. He rudely said “there are dollys all over the floor”. Again, I am disabled, so it’s not rocket science that I needed assistance. Because I was frustrated, I called my husband to see if he could help me but he was about an hour away. I went back in to get assistance again, in which I was addressed rudely by the front desk staff. My husband was on the phone with an associate from Expedia to explain what was happening. At that point, I didn’t fell comfortable staying there…so I came back home and never checked in. I was embarrassed and hurt that the staff was rude and tone deaf to my situation. Furthermore, I was surprised that Expedia didn’t know that this is how they treat patrons. Bottom line, I only think it’s fair that I get a full refund because services were never rendered. Please let me know if this information is feasible. Hope to hear from someone soon with good news.

I DONT LIKE HOW EARLY THE POOL CLOSE I DONT LIKE THE BREAKFAST N STAFF WAS RUDE

The property was Clean as ever but the staff at the front desk and the workers in the kitchen had really bad attitudes. The way they talk to us and responded was very disrespectful and they didn’t even care about it. The lady in the kitchen ignored me and my family when was trying to asks for milk, their customer service suck. My daughter got food poisoning from the food and that’s why I don’t think it was 100 percent clean because that never happened at a hotel we was staying at.

Mold on the bathroom ceilings, broken shower drain, stained curtains, stained bed sheets, broken windows at the pool, filthy dirty, garbage throughout.

Nice stay!!😊

The hotel was very nice and clean.

Furniture & carpet was dirty

Clean

The room was very clean and nicely prepared when I checked in. The staff was also very attentive and friendly. I would definately recommend this hotel to someone needing a nice hotel. The cost was also good.

My stay was for 5 days/4 nights, my room was never cleaned during my stay. I regularly had to go to the front desk and request towels and toilet paper. The last time when no one asked why I was requesting these items, I told them that my room wasn't cleaned, no apology, no let me get someone up there to clean, nothing. Given I spent over $800 on my stay, I shouldn't have to request my room to be cleaned and to be provided with basic amenities. This was my last stay at this location going forward.

Breakfast wasn’t available and it was supposed to be included

The shower had pink mold around the caulk and the carpet looked soiled & dirty. The lamp shades were askew as well. Overall, a dingy & dirty room.

Quick, quiet, very easy to get to and get out!

The only complaint I have is the housekeeping only comes every 3 days or by request other than that it was a great stay

The outlets did not work by the bed, the water pressure in the shower was extremely low, and there were guests running in the halls late at night.

Easy check-in/out. Clean and comfotable rooms. Was perfect for our short stay.

We loved our stay. Thank you to the great staff.

Great, easy stay!

I liked the staff and their friendliness. I only wish the carpet in my room had not been damp. Did not understand why, yet it was uncomfortable. The room also had a mild stale, humid odor.

You only get service every 3 days which nobody tells you at check in. It’s on a little piece of paper with room keys. Even after we asked for service we never got it. Nobody came to change towels or take garbage. We finally had to ask the front desk for clean towels and toilet paper. For the $$$$ that was charged for our stay we should’ve gotten service every day.

Room was fine, but I still haven't received my deposit back after over a month and there were no damages or issues to speak of.

It was great

It was like a sauna in our room. Thermostat said it was 74, but my children and I laid there sweating all night! The system won’t let you turn the fan on. Other than being uncomfortably hot all night, the place was great.

Was in town for a high school reunion, all the venues were near by. The funny thing I was a guest of that hotel in 2019 and had the same room.

It was very nice there. We only ran into two issues. One this young gentleman who first waited on us seemed a little rude and it was like we were bothering him while he was on his phone. His name was Johnny. He wasn’t pleasant at all it didn’t look good for your business. He didn’t even greet us nice. I felt you needed to know this. It happened the next day too. He had hi feet propped up on a chair laid back in the office and yelled out from there did you need something??? Terrible hospitality!!! This lady last evening was very nice and wonderful hospitality and greeted us with a smile and very helpful.

Property is very clean staff members are so nice and efficient when checking in. Check in was so fast no issues at all. I would recommend this property if you are in place to stay in the location. Great property area if you are going to Tinley Park for a concert straight shot about a 10 minute drive.

I went for a night of rest after driving for 16hrs and ended up getting 10hrs of a family reunion that kept me up all night.

I got in at 1am. The check-in was easy . The room was clean and cool.

Second time here, love it.

Clean room, convenient parking and easy access

The only thing that I would point out is the smoke. Not from cigarettes. I'm a smoker but never in hotels. I was required to sign a promise not to smoke, which is fine but people were smoking in the hotel and outside on the grounds. Legality aside, it still can cause respiratory problems. I also saw a tractor trailer in the parking lot and am assuming they were hotel guests. Commercial drivers are FEDERALLY required to drug test and weed is still illegal federally. Trace amounts can cause a driver his career. My husband drives truck so unfortunately, if he is with us, we won't be able to come back, which is a shame.

The room was not clean. The floor looked like it hadn’t been vacuumed in a while. There was a dirty pillow case with makeup on it. A black sock was on the floor between the bed and nightstand. There was a women’s butterfly hair clip on the other nightstand. The carpet had stains all over it! We didn’t put anything on the floor because it was so gross.

Hotel was dated. Rooms clean. Pillows were horrible. Not your typical hotel pillows. Didn’t do the free breakfast so can’t comment on that.

It was great

Room was smelly. They would not change the room. They came and sprayed deodorizer to cover the mattress dew smell. No breakfast and food area was dirty and nasty.

The bed was so uncomfortable. It was hard to sleep

na

as soon as I land at night they called me and said the air condition AC broke they give me an option stay in the same room or to cancel and they will give me the money back I asked if there’s a different room. They said the hotel is booked probably they booked my room too so in the middle of the night at the lock for different there was convenient and stressful and now Care

Very quiet and friendly staff. They clean all day smells good

The computer didn't work so I had to email documents to the front desk for printing. I do confidential stuff so having the staff see my work is not good. There was no milk at breakfast the first day but they did have it the second day. The room need some work. The toilet ran at night and one of the closet doors would not open. Amber at the front desk was great and extremely helpful with the issues I had. Apparently they are mid-transition for a new manager so maybe the issues will be corrected soon.

Shower heads were small causing low pressure. Our grandson sleep on sofa bed in king size suite and found it Very uncomfortable. We had to put the sofa cushions under the mattress so the bar wasn’t poking him in the back. The staff was very friendly and responsive and overall the stay was good.

Bugs in the room

This property is conveniently located

The staff member that checked me in was extremely nice and professional.

Good service!

No hot tub

We stay here every time we come to Orland Park. Nice place.

Friendly staff

The only problem we had was the toilet would not flush properly.

Although we did have a nice stay the two front desk clerks was very rude. They cancelled our reservation before we arrived even though we chose the option to pay at the property when you check in. Mind you, it was only 4:15pm At this time so checking in was a big inconvenience as we were already running late to an event. THE BATHROOM HAD MOLD IN THE CEILING, which was Gross! And In The Bedroom Area There Was Also Spider Webs In The Ceiling. Overall The Only Pleasing Thing About This Stay Was During Breakfast. The Food Was A 10/10 And The Cook Was A Very Nice Young Lady Whom We Enjoyed Talking To.

Clean room but property outdated. Friendly staff when you can find them. Had to ask for extra towels at front desk. No hot breakfast.

From the beginning of our stay, the concierge's desk was very unwelcoming. Anyone was able to just walk into the property and right up the stairs, which is a big security concern. The rooms had no hangers to hang clean clothes on, so you have to live out of your suitcase. The carpet was very, very dirty, and had a bad smell too. The window latches were broken in our room, and the bathroom sink kept clogging. Even the toilet got clogged! The morning breakfast was very unsatisfactory. A lot of semi-trucks also park in the hotel's back lot for some reason.

Front desk employee was very nice and helpful.

Our first room had ants. They moved us to another room and there was no problem. Breakfast was average but staff was super friendly.

It was alright

The room was nice, close to my concert venue. It was a perfect choice

Great location

Our room was covered in ants. They were unable to get us a new room. We had to then drive home at 12:00 at night. (We lived an hour and a half away). Still waiting on a refund.

Comfortable with no frills.

The hotel looks just like the ads online. It's very clean and comfortable. Its very close to several restaurants and right off the highway.

Some cleanliness issues... not very up to date in general, but the staff was friendly and helpful and this location was prefect for us.

It was a very nice hotel. The bed was very comfortable and the staff were very friendly and helpful.

At checkout I informed them of the issues again and basically was told I need to take it up with the third party I booked with. The manager overheard and came out to talk to me. He really couldn't do anything because I used expedia.

Air conditioner in room was leaking water all over the floor upon check-in. Room was decent for cleanliness, some mildew in the shower. Breakfast area was well taken care of. Price paid was too much for an average hotel.

Nice location - easy access to highway. Great Neighbor hoods nearby, plenty of restaurnts and stores

I booked this hotel because of the pool for my daughter's birthday. 1 st the took the payment out before we even arrived which wasn't stated at booking. I thought we paid once we arrived as it stated at booking. Next upon our arrival, we we tols rhe pool waa down!! Of course the kida were disappointed and myself because that was the whole point of booking. They did nothing to accommodate this inconvenience. Very disappointing

Pool was nasty. Unswimmable.

dirty carpet in rooms.

The staff was very rude when i informed her that the room that was given to me was dirty, and told me she didn’t have another room then she changed her mind and put me in another room that was dirty as well so i just left

I loved how easy it was to check in even though we came in late. Easiet process ive ever had. Just need better pillows lol

There were ants in our room on our desk. And the desk was also sticky. The shower was wet when we checked in at 8 pm. The pool was closed and all the food in the breakfast ran out super quickly. The bathroom had mold in the corners of the shower. Bed were super uncomfortable and the floor was dirty under the furniture. It’s was so disappointing I don’t know if I have enough space to write.

I will say the check-in clerk was very kind. Best experience of the entire hotel. Believe he was second shift.

My kids were really looking forward to swimming, but the pool was out of service as soon as we checked in. When we came back after dinner, it was operational, but closed at 8- much earlier than most hotels. The pool was also out of service first thing in the morning. We understand that this happens occasionally, but it was very disappointing.

Nice breakfast

The breakfast selection was very good. The only issue I had during my stay was the air conditioner unit was leaking in the room and created a foul odor.

Everything was great. Thank you.

This hotel has seen better days. The room was musty, the walls were crusty, there was hair on the bathroom floor and in the tub, and I discovered there was no shampoo, soap or conditioner in the shower after already getting in. I'm glad I was there only one night.

The night clerk when I first arrived was very rude, even seemed hostile (although, the clerk the following day, Amber, was excellent). The toilet kept being stopped up and had to be plunged. Something weird was going on with the outlets as when I plugged my laptop it, it would not function correctly (never saw that before)...but when I plugged it into an outlet in the lobby, it was fine. The fridge was very noisy and I had to turn it off.

A great stay for vacations

Great

All good.

Very clean and nice and loved the temp of the pool.

Extremely dirty room. Gross

It was okay. Needed to fix the towel rack in bathroom. It was super loose so housekeeping put towels on bathroom counter instead of fixing.

Country Inn and Suites used to be a very nice hotel chain. Homey. Clean. Baked cookies. I have stayed in two recently, and they both were dumps. This one especially. The room stunk, like mold and vomit and who knows what else. It was dirty and worn. The noise at night never ended. Plus, the breakfast room was small and overfilled with people who think it's ok to eat in their pajamas with no shoes on. Disgusting. It was also way, way overpriced!!! I will never stay at this chain again.

When we checked in it was 5:00pm and check-in was at 3:00. We were told our room was not cleaned yet and we would have to wait 20 more minutes. At first the front desk worker was not helpful, then she stepped up her game and moved us to a room that was clean. It was a suite which was an upgrade for us. The room was decent, lots of stains on furniture and carpet and a dirty towel left in a closet. The hotel was pretty run down overall, but it was not the worst place. It’s an average place.

We were surprised of how nice the place was.

Great

More breakfast choices

Great stay.

It was clean, smelled nice and well priced!

Went here for a 2 day staycation. I’ve been here numerous of times before this time, but they were regular ropd

I liked the motel, I didn’t like waking up to ants on the desk in the room.

Beautiful property, very clean and comfortable.

Room not clean