Hilton Garden Inn Chicago/Tinley Park

Nice room, very clean & bed was comfortable to sleep in. That breakfast was not included in price of stay. There should be at least two towels per person.

The pool was down and they do not have room service.

The only criticism I have is that there were several areas on the floors in the hallway in the rooms where it appeared there were sinking spots that need to be addressed.

Location is good The parking parameters were unclear

Great customer service. Great location. Will definitely be back

There is a AA lady that worked the front desk and was very friendly and had an amazing personality. She deserves a raise!!!!

quick check in, nice room.

If you need a place to crash right off the highway, this is it, just stay on first floor. Hilton needs to clean this place up, so their amazing staff has the proper tools they need.

They only clean the rooms every other day. I was not told this. On the day they should have cleaned my room, it was not clean. I complained to the front desk and i finally got the room cleaned on my 3rd day of my 5 day visit. My phone did not work at all in the room. Maintenance came to look at it and said they could not fix it as they would have to take the whole bed apart. Very concerned about not having a hotel phone, even though I had my cell. Very unhappy.

For the price that we paid, I was disappointed in the over all experience.

Good

Exceptional

Great location Thought there was free beakfast.

Great location Thought there was free beakfast.

Very good

Standard room with king size bed was larger than most.

Room need some updates as well as old carpet, but my stay was wonderful.

Walking from the elevators on the 3rd floor, it felt like there was a hole in floor under the carpet. The hotel just needed maintenance

Great staff! From the front desk to the breakfast area.

No pool, have to pay for breakfast

i didnt get the breakfast by choice however everything was clean and in order.. i dont know the new policy for house keeping but i stayed their for 2 days and i got no housekeeping service. im guessing possibly a knew hotel policy where they wait until you check out? .. idk but i have no complaints

Exceptional

Room was dirty- mold and mildew in the shower and shower pan was slippery. Also, they charge $8 a day to park your car. This is Tinley Park, mid socioeconmic and ghe parking lot shares with Texas Roadhouse and Jumbo Crab. It's a joke. Save your $$ and stay somewhere else.

Great stay! Everything was clean

Exceptional

the staff was great

Clean, nice staff; good location for us All excellent

Nothing The staff was incompetent and gave keys to our room to strangers and put our families life at risk and didn’t have an answer for the reasons why it happened

Nothing The staff was incompetent and gave keys to our room to strangers and put our families life at risk and didn’t have an answer for the reasons why it happened

Clean, nice staff; good location for us All excellent

AC cold have been better

Yes, room was very clean and neat.

It was too cold for air but heat worked great

Passable

Front desk his name was prince very rude

Front desk his name was prince very rude

The track for the glass shower door was visibly broken and didn't keep the door shut nor prevent water from going on the floor outside the shower, and the light on either side of the vanity mirror flickered like a strobe light so much so that it gave me a headache. There was a condom on the shelf under the TV and no full length mirror which a traveling female definitely needs. The bed was comfortable and linens were clean. The highlight was the pleasant and professional staff.

No free breakfast, it was $16.50 per person. The pool was broken, my room had a broken handle in the bathroom. Old run down hotel. 200 dollars per night is my problem. I will never stay at hilton garden inn again. I am going to tell everyone I know. This was a pathetic price per night. I would get free drinks and appetizers in down town Chicago. Just a terrible weekend

Exceptional

Yes

Exceptional

Staff was all very friendly and helped out a lot. Room was very clean. The breakfast was disappointing. Eggs and potato's not good at all. For $16.95 I expected a little bit more from a Hilton

See prior question

It was ok. For 300.00 a night I expected a bit better. Well upon getting settled in we encountered the fridge was not working. Made trip up to the front desk and Told them about it.. they brought one to replace it. The bathroom had no exhaust fan to expell the humidity from the shower. Toilet seat was very loose..

It was pretty good actually. Thankfully, the server was very friendly and explained the different option choices. overall, nothing to say about this line.

I enjoyed my stay.

It was so noisy.. I didn’t get no sleep at all.. then when I did fall asleep I was woke up to loud talking.. like right outside my door

Not good lighting , no mirrors , undate y’all tvs

Yes

Bed was extremely uncomfortable and lumpy

The room was cold even at the max heat.

The check was great staff is welcoming friendly and polite. The hotel is pretty nice.

The king suite was nice and spacious.

Didn’t eat breakfast

Smelly

staff not helpful,no toothpaste,upcharges for coffee & soft drinks.wont go back

I would stay here again if in the area .

Front desk employee was friendly. Didn't enjoy any amenities, was just a stop before continuing to travel.

Great stay with great convenience to dinner options.

Easy check in

Breakfast was very nice and pet area was good enough

Didn't have a room to accommodate me at all. Was extremely rude.

Overall we were plesaed with our stay. The only negative thing was the ice machine was down on our floor

Great place to stay

Yes pet friendly and accommodating

I LITERALLY canceled my booking weeks ago and yall still charged me.

The best thing about the room was the shower had great flow, unusual in a hotel room. Sadly the list is long of what was not as it should have been. There was mold on the shower wall and soap dish, the cabinet for the refrigerator would not close all the way, the light in the bathroom had a horrible buzz, the bathroom door would not close, when anyone above us showered or flushed it sounded like a waterfall in the wall, and the walls and ceiling were so thin we could hear every step above us and every conversation in the hall. Needless to say, we will not be staying there ever again.

Fue muy agradable quedarme en este hotel, habitaciones enormes y muy limpias.

Thoroughly enjoyed our stay. The hotel was clean and well maintained and the staff was great

Didn’t enjoy this. They tried charging me for a new room when I already had a reservation and paid $390 dollars. Room was dirty, shower was filthy, then when I went to go check out there was a confusion of where our room was supposed to be. I checked my bank account after we left and they charged me for 2 incidental fees when it should have been one charge or $30 it was 2 $30 charges.

Location was nice. Front desk lady was very nice and welcoming. Unfortunately, there was mold on the ceiling throughout the bathroom. Room service knocked at 8am to try to clean our room. We asked them to come back later due to checkout not being until noon. They proceeded to come two more times between 8 and 11. The power also randomly went out like 3 times. Not for very long and not sure if it was the hotel's issue or the electricity in the area. However, the weather was clear that night.

Great girls staycation

Better than expected. Just needed a pace to sleep so worked out perfect!

The desk guy, Hugh, was great. Friendly and professional, made us feel welcome after a long day of driving.

It was okay, but the room had a smell to it that I didn't like.

Only complaint was the walls were a little thin. It was very clean and the staff was amazing.

Beds was uncomfortable and extra charge for breakfast

However the rooms had stains on walls and the shower head was covered in mold. I have pictures if you want pictures I can provide

Spacious suite. Appreciated the fridge and microwave. Not all rooms have them! It was clean and easy access to expressway. Solid weight room. Plenty of nice places to eat nearby.

Room smelled, seemed damp, carpet felt wet

Dingy. Would not recommend or stay there again. Outdated and not kept up. Stains on sheet. No lotion or conditioner in the large dispenser

Stayed here for a night. Staff was very friendly and helpful. The only negative was the bed was very hard and the pillows had no fluff left.

The room was dirty and the pullout couch had peanuts and sunflower seeds all over it which is a major problem for people with allergies.

Good visit ,very friendly staff

Bathroom door barely closed and not sure if the bathroom floor was clean.

The staff was friendly but the place is definitely outdated. The tv doesn’t even have a guid and it’s not a smart tv.

Ice machines don’t work on each floor, AC is out in lobby, water leak in roof at back door dropping into a bucket. Staff doesn’t quite know what they’re doing with check ins and taking payment. It takes forever to process anything, they are nice and courtesy but definitely check your itinerary for property costs as they may charge more unexpectedly and you need to address it asap. They also don’t give us breakfast vouchers as promised, our group all had to ask for them each day.

The floor in our room was uneven and had soft spots hidden under the carpet

Easy off street parking, excellent room spacious and easily negotiated with walker and the bathroom was as well. Very good handicap door accessibility and opening. Food and bar are excellent and the restaurant staff were friendly and kind.

The breakfast

Easy to find

Asked for blankets and did not get them. Pool under construction and not usable. Had to pay for breakfast in lobby which was expensive and unexpected.

Staff were very welcoming and friendly

Hotel staff didn’t clean well and didn’t return the things I accidentally left in the room, the maids kept the items.

Smooth check in process. Thank you HGI

It was an excellent stay. The only issue was waiting in the lobby 10-15 minutes before someone came to check me in. Other than that, it was a great stay!

Peaceful, which is what my main goal was.

It was decent. The staff was amazing

This is the third time we have stayed with this property. It seems to be heading in a different direction than when we first stayed. The staff is nice but seems to move at their own pace. The bar closed early and all the staff felt like it was our pleasure they were helping us. Even to a point of pushing gratitude cards at us and insisting we fill them out. There was always someone standing at the front desk and it took forever to get help. When we did get help, it was very nice but staff seems over worked. Property was clean.

Staff was very helpful and friendly.

The manager was cool and down to earth.

Sheetrock in room had a big bubble in it. Room was not the cleanest. Smell of uncleanliness. Sheets had an odor that was not present on the other bed.

We had an amazing time. The staff was all friendly and accommodating. The room was very clean and nice. We were given a larger room and a bottle of wine for our anniversary.

It was a good stay

It was good. Bathrooms are outdated but everything else is good

The room was clean and spacious. The staff members I interacted with were amazing. I would definitely stay here again if we come to the area again.

This place is too expensive for condition

Was traveling a long distance and needed a place to stop before continuing on. Found this hotel via Hotels.com and it was great. I have stayed in this property multiple times taking this same trip and I feel safe, comfortable and will be staying there again.

Beautiful place and friendly staff!

My room wasn't the cleanest my bathroom had trash from the previous guest. The ice machine wasn't working on our floor.

I stayed in King Suite but we still felt cramped. I thought with the King Room it would be bigger.

Could have been cleaner

Very wuit

Great suite

Can’t wait for the spa/pool to be open!

The location was easy to find. The staff was helpful

Brandon was especially helpful in showing us the best place to park and the security measures in the parlor and back entrance.

Great customer service from check in to breakfast.

Great location that definitely met the expectations of the Hilton brand.

Average room / hotel, clean and very friendly staff.

It’s always a pleasure at the Hilton. Till next time.

Our room smelled bad. The carpet smelled of pee and there was mildew growing in our shower.

Good

The property and staff were absolutely fantastic and helped me deal with Expedia… Expedia on the other hand was awful. I got to the hotel at 7pm to check in and Expedia was supposed to have a Virtual Credit Card already loaded for the property. They did not do that and I had to go through their AI help service for 10-15 minutes until I could finally chat with a real person. That real person then contacted the hotel, then called me and put me on hold for 15 minutes, then called the hotel again and finally got it figured out. The issue was that the bill should’ve been $94.84 and Expedia’s virtual credit card amount was for $94.86 so it was not working. They couldn’t accept it because they would’ve then lost out on $0.02!!! The whole ordeal took 48 minutes from when I should’ve been able to check in, to when I was finally able to check in. It was due to no fault of the hotel and their staff was very helpful in getting it resolved. Expedia’s customer service took way too long to resolve the issue, and it was made even worse by discovering it was due to 2-cents…

Clean and convenient.

Nice and clean

Fire trucks

Very nice hotel.

We found a bug in our bed. It was a bug bed we are fairly certain. It was thanksgiving night I was with my children and had to check out due to this issue. The front deer was very unhelpful and refused a refund.

Staff is the nicest around

friendly staff

The staff was friendly. The lobby was nice.

Great staff. Great breakfast. Office center.

Great hotel with comfortable lobby seating. Reasonable breakfast specials available. Staff very friendly. Only downfall is the surrounding area is in the process of construction so congested during work hours. This will be a beautiful area I’m sure.

Very clean, easy check in, quiet property. Brandon was excellent at the front desk and checked in to make sure my needs were met. Highly recommend!

Maggie and Brandon at the front desk are so welcoming, respectful and made the experience wonderful. Both of them will be the reason for us booking and staying at that property again! Tony the bartender was also very enjoyable and very enthusiastic!

Not bad for the money. The staff were very friendly

They ran out of coffee for their rooms. House keeping on the third day requires larger waste baskets and more coffee and towels.

Had a nice stay for one night.

Just average, decent.Staff grade was because I called for towels and never got them.

The nearby area is under construction, but the hotel itself is in fine. Several nearby restaurants, but most need a car for travel. For those who are runners or walkers, there is a nearby large Forest Preserve green space with paved paths.

I did not like that there was not enough cleaning staff.

The staff was great -friendly, efficient, helpful. The public spaces were very clean. Our room however smelled very musty, the lighting was poor (very dark), the bathroom floor was sticky and one of the remotes was disgusting.

Nice staff

Beautiful place, friendly staff, only complaint is there were no sheets for pull out bed had to go get them at midnight when we returned from concert, also after returning from dinner none of our key cards worked to enter room had to go get new ones, other than that.. great stay!

Room was nasty and service was horrible

Bathroom door could not be shut. Water leaked all over the floor when showering. Rooms are very dark. Not worth the amount paid for two night. Staff are very friendly but won’t stay here again.

Nice staff and clean rooms!

Great stay

Room keyes continue to disengage from the system. Was there for 4 nights and each night was a different card key.

Safe close to restaurants and shipping

Excellent service - staff very friendly

Joe at the front desk was the best that I have ever encountered. He was knowledgeable, efficient and super friendly. He got ice for my wife's travel cup. Great guy.

The itself was great but it smelled like sweaty gym socks

Bathroom smelled very musty and moldy and had mold in the shower/tub. The hallway ground needs replaced as it was uneven with holes under carpet. Would not stay here again… needs serious renovation.

The room was very dirty. Dead bugs in the bathroom. To go food containers with old food under the bed. Just unpleasant in general.

Staff was absolutely excellent. So friendly and helpful. The pool was closed, which we did know ahead of time. The gym had no air conditioning, which made it almost insufferable to be in. Rooms were clean, however every noise from the hallway or surrounding rooms could be heard clear as day.

Beautiful room. Perfect

A/C was weak, room was hot. Despite being told that we could walk to Credit One amphitheater, that was very, very untrue! It’s a 40 minute Uber to go and the venue was nearly impossible to meet up with ride drivers…lots of gouging to try to get back to hotel. Minimal and basic room with ancient air conditioning.

Nice staff