DoubleTree Suites by Hilton Tucson Airport

The room was rather dated, bed wasn't very comfortable and towels were dingy. For the price it was decent but for the rep double tree usually has it didn't meet the standards im used to. The breakfast at the adjoining restaurant finagins wasn't very good..

Not able to adjust toom temperature. Pillows many. All hard

😄

The staff were so friendly and helpful and the bed so comfortable. Didnt like that they didnt have breakfast.

Excellent.

Noticed mold and mildew in bathroom and the molding in the room was crumbling. Definitely needs an upgrade. Didn’t use the sitting area, beds were comfy enough. Lots of noise from guests. Pool area looked clean.

The bathroom sink was clogged. The bathroom was very small

I booked this hotel so my kids can go swimming, but the pool looked like it had not been cleaned in a while. The toilet in our room took like three flushes to actually go down. The fire alarm went off three times. Once at 4 in the morning. Staff would just walk around and did not say anything. We had to find someone and ask what was going on. And then the breakfast was extremely limited and looked very old and was $25 each.

Location was good, not too far from anything Air Con in my room ran full cold all the time. Temp not adjustable at all......it was freezing.

Very pretty courtyard!

Check in was fine. When I arrived at my room the main door shutter were broken and a hole in the wall in the bathroom from the door handle. Also the main door latch was sticking open. Property was notified. Only shutter was repaired. Also no housekeeping for 3 days I was the. Kind of disappointed because last time I stayed there I had no issues. Maybe I'll look at other hotels for my next stay

A few things we weren’t happy about it. Only 1 remote control was needed to replace batteries not working even though the suite had 2 TVs . They told us at the time of reservation we had breakfast free included they didn’t give us free breakfast the day we were there. Miss communication between front desk and restaurant Hotel in general wasn’t very clean.

Everything was above average. Great place to stay if you have a super early flight out since they have a shuttle 24/7.

We got a great deal to stay here and it was a short walk from the airport. Very convenient! Hotel was comfortable and nice. Room decor was a little dated but we didn't mind one bit. There are beautiful courtyard seating outside but we were only there a short while. Very nice staff at check in and at check out.👍🌞

The hotel shows it's age. The lobby was small but adequate. Our room seemed spacious, but we only stayed one night. Everything needs to be replaced and water stains on the ceiling repaired. We'll never stay again.

It was a pleasant one but it would be helpful if breakfast will be included.

Everything was great

Total dump, avoid staying here if possible.

Very old and outdated didn’t have duvet covers just two sheets blankets were beat up. Would not stay there again.

Very good

Can’t beat the location.

This hotel was in dire need of some upgrades. There was a lot of damage and things falling apart. The tub kept filling with water and was not draining

Location was good Everything else the room was less than par the elevators did not work

Location was good Everything else the room was less than par the elevators did not work

Exceptional

The room was so hot even with the ac on … I could not sleep at all … I am so tired now .. it was not worth the money

Quiet, fountain, parking. Outdated.

Quiet, fountain, parking. Outdated.

Sink and tub water backed up. Toilet refill very loud squealing not pleasant at all.

Should have been renovated ten years ago.

Found a bed bug in the bed, and sheets were worn out and torn.

It’s a full service hotel, and very enjoyable to stay. However, it is super expensive particularly the restaurants were very high priced.

Restaurant nearby! Nothing

Nothing

Bad

Stained furniture. Broken chairs and couldn't log in the wifi on ps4.

Location Stained furniture. Broken chairs and couldn't log in the wifi on ps4.

Double tree is my favorite wherever I go. Not this one. Desperately needs a makeover. Holes in the sheets, blood on the bath towel. Thumb turn lock was broken, so I was nervous and didn't sleep, as all rooms open to the outside, with glass doors. No cookies, no water. Hard bed, hard pillows. Expensive for no reason.

Staff went above and beyond to accommodate us with a wheelchair accessible room and were incredibly friendly! Airport shuttle service was quick and friendly as well.

Room was bigger than expected and very clean.

Attended a function on site Needs maintenance badly. Shower didn’t drain properly, a/c not working, toilet overflowed last morning.

Attended a function on site Needs maintenance badly. Shower didn’t drain properly, a/c not working, toilet overflowed last morning.

The site is breaking down and ownership is clearly to cheap to keep the property in good repair.

Restroom was way too small. We ran out of toilet paper, & had to run to the nearest dollar store. There was no visible cable schedule or many tv channels available. We were told the pool was heated. It was not.

We were not offered the option for breakfast. Restroom was way too small. We ran out of toilet paper, & had to run to the nearest dollar store. There was no visible cable schedule or many tv channels available. We were told the pool was heated. It was not.

It was lovely

No breakfast included and the onsite restaurant had limited selection and high prices. The accessible rooms are not ADA compliant. They have several accessible rooms but only one is ADA with a roll in shower and the shower leaked and caused a slipping hazard. Old property with old beds.

My stay was excellent. Staff members were friendly and helpful.

The staff was absolutely amazing! Some of the nicest people I have ever met. The room was above expectations and the food was wonderful. I would definitely stay here again!

Was advised there was a free breakfast included then upon further inquiry I was told there was not?? Should be included as advertised.

I was told breakfast wasn't included with my stay and I was changed $4.95 for wifi and TV adaptor wasn't receiving network

Irish pub that is there was awful. Food not great. Its more of a bar with not so good food

The beds were small & tvs didn’t work

Disappointing

Very convenient, was able to have privacy and just relax.

It was great !! The girl at the front desk was excellent!!

Room was not cleaned correctly. There was a dirty cup, trash in trash cans and key cards left from previous guest.

There is a limited menu. I really want more than eggs and sausage. I cannot eat sausage. Bacon would be nice.

Property is really run down and check in stay not friendly.

very outdated, stained carpets, mold in bathroom. not worth the price.

It's a little outdated in the room. Pool area was nice, but during our stay, it was way to packed with kids. Would have been nice to enjoy it bit couldn't. Not the hotels fault. Would have been nice to know that was going to happen.

Clean room.. Nice pool area. It's a little outdated in the room. Pool area was nice, but during our stay, it was way to packed with kids. Would have been nice to enjoy it bit couldn't. Not the hotels fault. Would have been nice to know that was going to happen.

Clean room and ample space for our party.

The room was clean, but dated. The air was a little stale in the room, but it was still a great night sleep. The bed was very comfortable. I also appreciated room service that evening and the hot shower.

The staff was very friendly! Several of the elevators were out and I had a hard time finding the one ice machine on the property. Other than that, the pool was great and the food was good at the restaurant. The young man who drove the shuttle was exceptional. He was very polite and handled all our luggage. He also took us to the Train Station which was much farther than the shuttles 3-mile limit. I would definitely stay there again. Also, the Suites were very spacious and comfortable!!!

Food was great thanks

Clean spacious rooms with all the amenities! Right by the airport too!

Nice rooms for the family & a pool for the kids No complaints

Nice rooms for the family & a pool for the kids No complaints

Good

Good

AC in room didn’t work. Beds uncomfortable. Towels were dingy and smells like old oil. Outlet was shorting out and overheating our phones and smells like hot electrical. Was told to just unplug everything. No working WiFi and no working phone. Tv didn’t work. Add the fire alarms going off at crack of dawn and having to haul my kids outside to safety and so to wait for an all clear. For every issue we went to them about I was given a basic sorry. Nothing we can do. Was worst Hilton experience I have ever had.

The staff were nice, and the rooms were clean but older, the property itself is and looks old not like pictures rooms are all outdoors like a travel lodge which i didnt realize when i booked and very inconvenient for myself.

Very clean, very nice people working there

I liked the lady at front in the night time shift. She was new but fantastic at her job The 2 tvs were broken and the room was out dated needed work, the towels looked so dingy and dirty. The fire alarm went off and no body let us know it was ok

I liked the lady at front in the night time shift. She was new but fantastic at her job The 2 tvs were broken and the room was out dated needed work, the towels looked so dingy and dirty. The fire alarm went off and no body let us know it was ok

Good place to stay, staff accommodate all needs

Enjoyed our time there ! No problems at all ! Very nice place

GREAT staff, open pool and food available on site. the double doors for the rooms are so cute! beautiful lobby!!! the rooms were too hot with no fans and no access to make it colder for how wide the room is. bathrooms are small but do-able.

The room decor is out dated and it smelled. I didn’t get my cookies when I checked in and the patio furniture were broken.

Very pretty courtyards

Clean and comfortable

The place is filthy very outdated. It has not been renovated since the 70's. Carpet stained/ disgusting and pulling up in places..Bathroom gross and dirty. There was red and black hair on the pillows. Will not come back!!!

The outside property is fine, the rooms are old and outdated. The air conditioner is centrally controlled by the hotel. We were hot all night.

If you dream of a hotel room where you are unable to adjust the room temperature this is the hotel for you. I wish I could attach a photo of the sign posted just above the thermostat informing guests that the thermostat is controlled by the hotel not the guest. Will never stay at this venue again.

I would return

Had property go missing from my room and staff were not interested in assisting or following up after

Front desk Spencer was very welcoming and nice Room was hot and sofa bed was dirty and still and dirty sheets in it.

The air conditioning could not keep up with the 85 degree weather the last week of February.

We got there late after a long day of travel and we were given a room that still had trash left behind by previous guest. Sheets were dirty as well. We got moved to a second room and it was still the same result. Dirty sheets, trash left behind and dirty towels. Furniture was very outdated and dirty. Also bathroom area is really small. Overall not satisfied with the rooms we were put in. I got in contact with Hotels.com and they tried to help me with the bad experience and we were told to leave within 10 mins if we wanted to get a refund for the next night. We ended up leaving dissatisfied and disappointed looking for another hotel to stay after midnight, which was impossible because most places were sold out for the weekend. We will never stay here and we hope no one goes through this.

Worst stay ever the housekeepers stole my wallet

Everything. Hope to use the pool next time

No carts available to carry our logage

No Comment.

Staff was fine room was run down, blinds would not close, toilet would not fush!! The television would not change channels. It was a bad experience

They were good.

Super Bowl could not be watched in the room, had to watch in dining room with a competing TV going in the bar area!!!

The bed was pretty worn out. We sunk in in the middle of the mattress. Didn’t sleep well. Bathroom drain was clogged. Tv worked but all of a sudden went off and wouldn’t come on. No

The bedroom tv volume didn’t work. The heater didn’t blow warm air. The water shut off while I was showering.

Everything

Room big and clean

This hotel should be torn down and rebuilt. Furniture and chairs were so old there would be no way to keep them clean. You could hear everything above you especially the shower and toilet. Staff was very friendly.

The room was clean and comfortable. My only complaint is the bathtub water drains too slowly, causing a backflow that makes the shower experience unpleasant.

The phone number for the property is disconnected and I could not reach the front desk.

The room was clean and well kept. Staff were courteous. The best part of the stay is that DoubleTree is so close to the airport

The room and furniture were old. The bed was fine, but other furniture had stains. Floors and walls had patches. Not the kind of Hilton we normally frequent. The members of staff that we had contact with were friendly and professional.

Room was clean and well supplied

Rooms were too cold. Had to get a heater to keep warm in the evening hours.

The rooms are cold had to get a heater each tome I was there

Na

Nice place.

How close it was to the airport and the shuttle service they provided. They were on time and very personable for the early transfer.

It was pretty The ac didn’t work or the refrigerator

Horrible dirty room. The beds were small and uncomfortable. We were unable to control the temperature in the room.

The hotel over booked and I had to go to a La Quinta next door. Took about 45 minutes to go from one hotel to the other. La Quinta wasn’t sure how to handle the billing

Great place close to the airport.

Not being able to control the room temp made it very uncomfortable.

Thank You Staff and Management, Cory

Staff very friendly and room clean

xx

the rooms could use some work but other than that it was great. VERY CLOSE TO AIRPORT which was great

Everything was great

The staff was nice. The first room had a bit of a smell to it, and the bed didn’t work, but they moved us and it was fine.

This hotel needs some TLC. It’s showing its age. Furniture in our room was old and the bathroom was sub-par. Just tired and old. The employees were very nice. This is owned by Hilton, they should be ashamed to let this hotel go to ruin. Put some money into it and update everything. Parking was terrible. It’s a “Park n Fly” hotel so all the parking spots were full. Just disappointed overall.

Had no AC rooms and everything is very old and dirty I would not stay again

Front desk was also great at check in. They give you hot and fresh cookies.

Dirty, rude bartender who served me water from new unflushed lines then told me that’s just how Tucson water tastes, the coffee pot in the room was full of water bugs and mold, the sheets were worn through and the property in general was in bad condition.

Very quick and friendly after a long trip. Plus their hot tub

Amazing staff, made it simple after a long trip to check in and rest up. Love their hot tub.

Friendliest staff that made it hassle free after long travels. Very quick

Clean room, customer service excellent

Brought my 84 y/o mother to the restaurant (visiting from out of town on Thanksgivings) and they served ROTTEN food. The waiter acknowledged the food was rotten and said he couldnt do anything about it because it was all like that.

Dated property that seems to have gotten a remodel sometime ago, but not up to today’s standards. The bathroom it too small cleanliness was average.

Staff was very friendly and accommodating

The hotel is in poor condition. The evening staff was not helpful, and there are numerous opportunities for improvement.

Good hotel and location. Will stay again if need to be near Tucson airport

Some items and areas need attention.

The room was old and not very clean. It was also very cold we had to get a portable heater brought up. The staff was very helpful however.

room was old not what pictures reflect. Things were broken television phone.

Couldn’t lock front door, could not heat the room, they had to bring a portable heater. One tv remote and it didn’t work.

Clearly needs a face lift. The TV only had a handful of stations to watch. The breakfast at Finnigan's was not good!!!

Sheets didn’t seem very white or crisp. TV in front room was too complicated. I prefer just turning a set on, like the one in the bedroom. I don't want to deal with learning a whole new protocol for a 1 night visit. Scheduled a 4am wake up call & 4:30 am shuttle. Wake up call came at 4:13am. We were a few minutes late for van. Very nice driver.

We have stayed here a couple of times before and really enjoyed our stay. But it appears the quality of the hotel has diminished. The wooden shutters that cover the front door were broken in places and don't fully close. When we entered the room it was blazing hot, like the heater was on! I turned on the AC but we could barely feel the cold air. I eventually called the front desk only to be told to "open a window or the front door"!! We were offered a fan and someone from the hotel opened the balcony window which did help a bit. One of the elevators was not working and the buttons to the other one were loose. My husband uses a cane and needs the elevator. The staff were very pleasant considering what they had to work with. We will not be returning to this hotel.

Outdated room, mold in bathroom, stains on walls, no air conditioning

Room seemed a little out dated, tv only had a few channels. You can see the repairs they tried to cover up

The hot tub jets didn't work but it was hot enough.

Grounds were clean and secluded even though we were within walkin distance to airport. Staff courteous and helpful. The room was like an apartment, clean.

Clean room

Staff were very friendly!

Friendly staff. Room was a little cold temperature wise.

Nice hotel

The room was definitely neglected. We felt like we stayed at a runned down motel. My allergies were killing me due to all the dust in the vents. The couch looked dirty one of the beds had a dent. It was uncomfortable. The walls and doors looked dirty. I feel bad for being so transparent but it was not a good experience to stay. We check out a day early due to my allergies. The vent in the restroom had mold. The back of the toilet was dirty. I took pictures. The staff was nice. But the room was terrible. Its sad to see a hotel so neglected. I will not be staying at this location. I lost money by leaving a day early.

Very unpleasant. Breakfast buffet was very disappointing. Fruit bowl had fruit flies all around and some dead in Cut fruit and they had a pan of green tortilla mush , that we asked 2 different people in the breakfast area and they didnt k ow what the dish was . Finally a older gentleman in a very dirty asu sweatshirt told us the dish . This gentleman was very poorly dressed and had no identification that he was associated with hotel or restaurant. Very disappointing in the stay , as we usually choose double tree for their atyentuon to detail and cleanliness. As a Hilton rewards member I was also very disappointed and felt like i was staying at a motle 6 , and not something withthe Hilton name. I am glad i didnt use my points for this stay.

Easy Peasy.

Everything it was good

Everything. Was horrible. They lied to me.

Did not use hot tub, drank only beer.

This hotel is the best. We come to Tucson every three to four weeks and we always stay there. Love the hot tub.

My room needed to be remodeled. Everything seemed like it was 30+ years old. Stained and beat up. Couch and carpet were gross. Didn’t match the website pics. Expedia advertised a free breakfast. It was not. Staff was great. Workout room was great. Bedding was clean.

This was probably a really nice hotel once. It was not terrible, but also not worth the price paid. Our room could have been cleaner, the bedding had a stale and musty odor to it. Stained floors, lamps that didn’t work, and a broken sliding glass door. It could be a great space. Not to mention that the extra towels we requested never made an appearance - although the staff were incredibly sweet. The whole place could just use a little bit more of a face lift.

The front desk was curtious. My room was never vaccumed. 2nd floor is being worked on so i was waken up early. The elevator was loud.

I normally like this place, but it was dirtier than normal and my room. Everything was really old. It probably needs an upgrade.

Everything was ok just need maintenance..

Mikey was great, the room had no ac and they gave me a fan that was not cool

Didn't use any of the amenities, but confition of hotel and rooms was excellent

The courtyard with the water fountains and plants was refreshing

Great

Nice location to airport

The room was large and comfortable enough. The furniture needs to be replaced. The bathtub is not sturdy and someone can easily fall.

Ok

Gym had overwhelming scent of cat urine… so strong made it difficult to work out.

Love the property

Staff was the very best

Loved the pool! Great time swimming for the kiddo and us for laps. Property is well kept for an older property.

Older property room had muggy smell .. your desk staff need to smile

A very good bed

Run down property

Pictures are definitely marketed correctly to get you there. Then you realize how grimy and outdated the hotel is.

We asked for a refund because the room was very dirty and had mold growing on the walls bathroom, bedroom and living room space. It was a bad experience and the room should be repaired before renting it out. I took pictures and I will make them available for management or corporate office. The room was 153

My AC does not work, we didn’t realize until we were undressed and in bed. Woke up in a sweat box. It was too late to switch rooms as we were already in bed and did not want to change clothes pack up and move rooms. The hotel should not rent rooms that are not ready to be rented. Especially knowing that Tucson Arizona is a hot place. Im sure the rooms that are functioning properly are great to stay in but my experience was warm and disappointing to say the least.

The air conditioning didn’t work. I checked into my room, changed and immediately left to go out. When I got back late in the evening, it was way too late to pack up my stuff and request a new room. How the hell do you not have functional air conditioning in Arizona?! Absolutely ridiculous.

Couldnt sleep with flickering wall sconces in bedroom, room was warm and muggy, bugs on the bathroom floor, water leaked from toilet onto the floor which we couldnt avoid since the bathroom is closet sized, carpet needed vacuuming. Couch was threadbare. We left and went to another hotel.

a/c and TVs didn't work changed room and a/c still not good

The service at this place was great. The air conditioning in our first assigned room wasn't quite working well so they were quick to switch us to a new room. They also gave us a couple of fans since there was some humidity in the weather which made their older evaporator cooling system less effective. The beds were comfortable and the food at the restaurant was good. It is also an 8 minute walk to Tucson International airport which is also great.

Easy in and out stay for the Airport. 3 Min away, Nice pool.

The AC did not seem to be working properly as it was extremely hot in the room. Had a hard time sleeping in the heat. Besides this the room was ok. Looked a little on the older side.

Awesome!

Everything was great! Clean, spacious room, no disturbances. The Finnegan’s Pub next door was very convenient.

It was super hot in the rooms had to add 3 different fans to keep cool, should really mention that problem

The room was hot AC was not working was transferred to another room Hotel is outdated

There was little air conditioning in the hotel and the first room we were given smelled like cigarettes

It was a great ,

Great that it’s near the airport but not many places to walk to for dinner

Our third stay at this site. Very convenient location for those flying in late.

We came in after a long drive and in our first room the couch and chair were dirty and the internet didn’t work. So they were kind enough to switch us to another room (not as spacious as what I paid for) and the beds were smaller, which doesn’t work when the men in my family are 6’4. We stayed a week and by the middle of the week, mildew can be seen in the bathroom around the vent. There was a hole in the door that goes to the bedroom, spider webs in the corner by the window and the tv only had 30 channels all of them came on fuzzy. The only channel that was clear the whole week was HGTV. This hotel needs some upgrades and serious TLC. The staff was very friendly and helpful. They have great employees.

This hotel is in need of maintenance. I was there a week. One elevator was out of order the whole time. The pool water was green the first two days before it was drained and cleaned. The bathroom door wouldn’t close all the way. Continental breakfast was over $10 and the coffee, which was only available in the early morning hours, was terrible. The staff were all super-friendly. All in all, I will not stay here again even if it costs double elsewhere.

The staff was exceptional, from Ashlyn to the bellman/shuttle driver. Every employee I met contributed to a more enjoyable stay. The breakfast and complimentary cookies were delicious.

Never going back.very bad experience

needs upgrading, probably why a lower cost for the area. Can see in the room water damage.

Refrigerator didnt work and the ac didnt work at all in the first room, so I had to be moved to another room.

This property was very old and dated. It likely had mold as it was impacting my asthma. The ceiling fan was hanging down from our bathroom. The carpets were disgusting and the furniture was very dirty and stained.

Room was nice, but AC is the old central type so you can really control the temperature. I am a cold sleeper and it was too hot. My room was in back away from airport, but the building next door had people in the parking lot talking and playing music all night. Room up front or even on airport side may be quieter.

The staff were really friendly but the facilities were really old and in desperate need of updating. The HVAC was subpar, leaving the room very warm. I was very disappointed about the cleanliness of the restroom!

Was disappinted with this hotel. I expected a much better standard from Hilton Double Tree. Old, run down hotel. Old carpet, bedding and towels. One TV didnt work and the other only had two channels. Not a good place, to say the least.

Elevator did not work.

Easy check in. Breakfast was cheap but good quality. Property was quiet. Friendly staff.

Very courteous and helpful staff. We needed a ride to the airport at 0330 in the morning and got it on time.

The A/C is deficient in most rooms, and having to move to a different room after settling in is very unpleasant. Internet is unreliable, TVs and phones don’t work properly, and there’s no free continental breakfast. For the price, there are definitely better options nearby.

Great hotel on the doorstep of the airport. Very cool atmosphere and a good introduction to Tucson.

The entrance of this hotel is nice but the past the lobby it’s not a great place. We checked in and immediately check out within 10 minutes and even the staff understood why… didn’t even put up a fight and immediately proceeded with a refund. Would never recommend this place to anyone

There was road construction - it was kind of hard to get to motel.

Staff is great and helpful.

Very friendly receptionist

It was excellent but just had issues with the televisions in the room and the tub was clogged. Other than that it was good.

The location was fine. However, this place needs a huge face lift in the rooms. Dated. Carpets were old, bath tub has seen its share of bodies, elevator was broken. Had a 70 yr old lady taking the stairs. Smh Only one ice machine that worked.

Everything was great even the staff

Said you needed wristbands for the pool but didn’t monitor that. One guest invited 20+ members of their family to a pool party. They brought barbecues and everything. Took over the entire pool and spa. Hotel staff did nothing. You are not allowed to control your own room AC. Hotel sets it and it was too hot to even sleep

This hotel doesn’t allow you to utilize air conditioning. It is set for the entire hotel at a temperature they feel is adequate. I couldn’t sleep waking up sweating wet every night. They said you needed wrist bands for the pool but someone staying there invited over 20 members of their family to a pool day. No wristbands. They set up ezups barbecues and basically took over the entire pool and spa area from 11am until 9 pm. They were very loud throwing people in the pool and no one else at the hotel could use the pool for the entire day. Hotel staff did nothing. That combined with next to no AC in the rooms made for a miserable 3 day stay

I would just tear it down and rebuild a new hotel.

Huge room, right by the airport! Great for the price. Mary at the front desk was phenomenal and very helpful. Would happily stay here again next time I’m in Tucson!

A lot of things were out of order such as the elevator and the ice machine. Around the hotel, it did not look kept up. Needed some TLC. The room did not seem secure because the door had a big chunk missing on the wood and when closed was flimsy. I did not feel safe due to the flimsy door. The tub had hair in it and felt like it would cave in if you step wrong. The hotel pictures were better than reality.

outside needs to be cleaned up more...

Ive never had a qicker ride from the airport to the hotel. Great service at the desk!! Beautiful room with living room and separate bedroom.

No soap available for guest laundry. Toilet ran loudly all night. Bathtub is not secure, bounces under your feet. Restaurant wildly overpriced.

My stay at Double Tree Hotel Tucson Airport was excellent! The customer service at the front desk and throughout the facility was something that you don't get many places - it was professional, sincere and efficient. They have a 24/7 airport shuttle that is so convenient and safe. Each employee I encountered was friendly, helpful and intent on resolving any issues. Highly recommend!

Everything was perfect 👌

Thank you, very much everything was perfect 👌

The place was very old, elevators weren’t working, ice machine not working and the construction noise started 5:30 am. This place needs real upgrade.

Even though the hotel is right near the airport it was VERY quiet. Room was comfortable and clean. Needs some loving care and up dates otherwise Nice place to stay. Breakfast came with our room and dining experience was very nice.

The staff is excellent, but the overall rooms could benefit from some more cleaning. The bathrooms are suffering from black mold and have become a water bed due to faulty maintenance of the bath which has transformed into a water bed. I reported this to the staff, who sent maintenanceright away . . Maintenance said nothing can be done all the rooms bath is like that.Despite these issues, I'm confident that I would return to stay here again, considering the potential for better bathroom cleanliness and housekeeping training. Also im sure the bath tub is growing a ton of black mold whitch is a health issue this needs to be check .

Amazing staff and dedication to achieve perfection thank you

Close to airport and nice outdoor area. Needs updating. Linens were gray and stained. Tub drain slow so ended up standing in water.

The check-in process took a fairly long time, and the room didn’t smell great.

It was a chilly night in Tucson. we were unable to get heat in our room.

Service was great, the restaurant was great, good food and selection. The shared cooling and heating is horrible and multiple nights they turned on the heat and made the room to hot to sleep comfortably. I am not sure why they are doing shared heating and forcing that on everyone.

A/c freezIng cold-no way to change 2 tvs neither working, maintenance left parts in room. Outside walkway nasty, had disabled person in room but room at the far end of hotel with no working elevator. Poor poor poor never again - 1 step above motel 6

Heat is broken, possibly throughout the facility from what the desk staff said. Offered a space heater when informed the 60* air outside was warmer than the inside despite the heater being set on 78* for the previous 2 hours. Only given two towels despite being forced to identify that four people and the kids' ages would be staying there; requested additional towels, but did not get them until the third time requested. The heater was not fixed and once again the outside air of high 50s was warmer than the hotel room. Once again reported to the front office and this time requested a different room, but was (very politely) told that the same problem would exist in a different room and was once again offered a space heater, or additional blankets. I requested the blankets, but they were never delivered. We've been loyal to this specific hotel for the last 5 years for all Tucson soccer tournaments we attend but we will not be back. I've noticed that maintenance things have been let go (lobby elevator broken for the last 2 years), barely warm water in showers regardless of what room we are in, room phones don't work, various lights don't work). And for a hotel associate with a name brand hotel and the cost of hotels now days, I expect better...like heat and hot water. That said, I've never had an issue with ride staff, ever, including this visit. I suspect the local staff have their hands tied as to what can be done to fix things and the runner delivering items is exhaus

The bed is comfortable however this hotel lacks maintenance being a Hilton. 1) bathroom are small, 2) wallpaper bubbles along the walls 3) TV no tv guide 4) hot and cold water is reversed 5) tv stand almost broke into pieces just touching it 6) ice machine was not working 7) gap between bottom plate and door 8) heater was not working 9) elevators were not working 10) key cards not working 11) safe not working 12) locks stopped working with keycards.

Literally across the street from the airport so made flying in and out super efficient for travel

The room was very cold and no controls for heating or cooling. I had to turn off the fan to prevent cold air from entering the rooms. Staff said there was nothing they could do to provide any heat to the room. The hotel is centrally controlled and rooms cannot change the HVAC controls. I will not stay there again, there are to many other options right next store to this hotel.

This is the worst hotel I’ve ever stayed in. Where to start? Everything is broken or dingy. The biggest thing is the whole hotel doesn’t have heat. It’s supposed to be 42 degrees tonight and they apologized and said they would bring a space heater. I am in a suite, asked for 2 because it’s too late to change hotels and they said they can only give each person one. I have never had an experience like this having to beg for heat to not freeze in a room I paid $150 a night for. Leaving in the morning and never coming back. The heat is not broken, they can turn it on, just won’t. It’s crazy

Very friendly and helpful staff at front desk. Both Spencer and Maria were great!

The bed was comfortable. The breakfast buffet was nice. I appreciated the option of gluten free cookies at check-in. The staff was very nice and friendly.

The Double Tree by the Tucson airport in the hotel that Hilton forgot about. I need a one night stay and was only going to be in the room for 8 - 10 hours so I did not have time to call and complain. The room smelled mold and just being old. The shower head was crusted and disgusting. The toilet seat was loose. The towel rack was broken. The drapes were broken. The remote for the sleep number bed was broken. The carpet was disgusting and I had to lay down towels to walk from the bed to the bathroom. It looks like the hotel was renovated in 1995 and forgotten about! Terrible experience!

Easy access to airport, quiet. Have stayed here 5 or 6 times in the past 17yrs. Will be back.

Room was pretty gross. First thing you see when you walk in is a roach trap on the floor at the door. Garbage can in bathroom was rusted, sinks were dirty, shower had mold, and carpet wasn't vacuumed.

no complaints really, just parking but that's to be expected.

Room were great nice pool and area to hang out.

Check in was okay. The room needed to be cleaned. There were stains on the couch and carpets. Chairs at the table were sticky with some kind of substance. It appeared that there hadn't been much done in the way of dusting in quite some time. I was very disappointed in the quality of this particular Doubletree and would not recommend or stay there again.

Breakfast was really good

The bad: this hotel is seriously in need of a renovation. The towels are stained and rough, the carpet is stained and grimy. Our front door had a gap at the top. The parking lot is a little sketch.

When we reached out to the front desk, the man there responded with, “Well, you checked in 8 hours ago—how did you barely notice all this? Also, Wi-Fi only works in certain rooms, but how do you just now notice?” It was an unacceptable response! The room should never have been in that condition to begin with, and if that’s the case, why isn’t this disclosed in the hotel description? The customer service was terrible. We were eventually switched to another room, hoping it would be better—but no! The air conditioner wasn’t working, and the best they could offer was a portable fan. It was completely unbelievable! This place needs to be shut down.

We showed up and they couldn't check us into the property because their system was down. It was 11pm and they told us it was going to take a few hours so we needed to sit in the lobby and wait. They told us that we could cancel and go to another hotel, but refused to give us a cancellation confirmation. The woman behind the counter actually raised her voice and scolded me when I scoffed that we weren't going to wait for hours in the middle of the night in the lobby. We went down the street to the Wyndham hotel instead, but if this tries to hit my credit card, I'll have to consider it fraud. Would highly recommend going anywhere else.

I would not recommend to use this hotel to anyone.

I will never go back to this hotel in my life.

Excelkent

we called for the hotel shuttle at 10pm, then again at 10:30. picked up about 10:40. for what turned out to be a very short distance (guess we could have looked into walking, but we thiught the shuttle would be timely). mixed messaging at the hotel, but we got a pretty lame apology and no offers to make it a bit less onerous. room was fine, bathroom tiny but functional. very convenient location for late arrivals though.

There was mold in the bathroom and the air conditioner didn’t work and it was so hot

This USED to be a great hotel with the motel vibe. But since it’s been taken over seems run down and old and yucky. Our WHITE towels and bed linens had stains on them and the tub wouldn’t drain. Surprising quiet for being next to the airport. Disappointed in the quality for the price.

PROPERTY WAS OLD AND OUTDATED. THE ROOMS ARE DEFINITELY IN NEED OF AN UPGRADE. WE WATCHED OTHER PATRONS LEAVE AFTER SEEING ROOM CONDITIONS. THERE WAS HARDLY ANYONE STAYING THERE WHICH WAS THE FIRST CLUE THINGS WERE NOT RIGHT.

Staff was friendly. Rooms were large.

The staff were friendly and accommodating. The facility is due for a facelift. The carpeting and furniture are old but the bed was comfortable. The tub filled with water while showering.

The room was freezing cold. When I said something at the front desk, they informed me that I was supposed let them know during the night. No one informed me at check in. The last couple of times, the air conditioning has been sub standard.

Loved the room set up with a larger table and chairs