DoubleTree by Hilton Virginia Beach Oceanfront South

Room was clean , staff was friendly and helpful. Maui restaurant was delicious.

It was a pleasant stay. The room was clean , the staff was helpful and the hotel was convenient.

The valets and the restaurant and restaurant staff was wonderful. The hotel needs a great deal of maintenance. It is well below the Hilton standard. The check in person was horrible. She did not want to be bothered, was rude & dismissive.

Bad

Clean room, rare for a beachfront hotel. Nice water view, decent restaurant, helpful staff.

Pleasant

Exceptional

Very good

Here on a business trip great exprience

Not charge for parking if your a customer,an also charge 100 extra 100 for security!

Nice location Mold in bathroom, peeling shower floors

The hotel is in a prefect location. Views of the ocean were great from my room.

Exceptional

The person checking us in was rude and made unnecessary comments. The tv was not working when we got to our room. The staff sent maintenance and it was fixed in minutes.The room was clean and had an amazing view. We watched the dolphins play from our balcony! An apology was made via AI, I guess,.for the rude behavior of the front desk.The valet parking guys were amazing and very helpful.

Nice hotel room with balcony Front desk staff were not helpful. I called the hotel to ask a question before arriving and agent was very unfriendly and argumentative. The staff did not solve the problem which was the room was next door to a bar where loud music was played until late at night.

The bed in the room was very uncomfortable it was lope sided. Needed to be thrown away. I'm on Oxygen and needed to be close to the elevator. This was really bad The bed in the room...I didn't get my points for being a member

Get the oceanfront view. Absolutely gorgeous!

Our stay was nice, but I left some clothes hanging in the room to dry after a big rainstorm. We were told we could stay until noon but at 11:00 the cleaning crew came in and told us we were not on the late check out list. In a hurry to get out of the room, I forgot to grab them and a few hours after checking out I called and explained exactly where they were left. Even though no one checked into the room after us, no one would go to the room to look for the items, and I was told I had to submit a lost and found form. Apparently, they were never found.

Not the most modern property if you care about that. Also double bed rooms are full size beds not queens. If you have multiple guest stayin the same room the rooms are not that large. Perfect for two ppl. Any more isa little crowded.

Very good

Superb

Disappointing

The beach was nice. The room was dated. Stains in the carpets . Lots of bugs flies and nats. I would never stay here again

Be aware there were ants all over the bed when I arrived and the rude customer service rep advised she could send maintenance smh they arrived and placed a ant trap from Walmart she stated no other rooms were available I contacted hotels.com advised of the issue they contacted all of a sudden now there is a room available got to that room no hot water and they were aware moved to another room same issue no hot water the manager Katlin advised she would call be back never received a call poor service only wanted to refund a $30 parking fee will never stay there again!! They need to upgrade carpet coming up bathroom need upgrades

Everything Nothing

Very good

The valet parking was great Terrible communication for my invoice. Never got it

Super clean

So they sent a person to pick up the dirty underwear. There is no in room dining as said! I did call corporate…they said because we stayed the 2 nights instead of moving to another hotel….they did nothing! It’s our fault for staying! And it was memorial weekend! Ismael is who I spoke with from corporate! I said we stayed under the impression that your staff was to remedy the situation! He also said because we booked through Expedia…it’s partially their fault!! It was a horrible stay! They do not clean the rooms unless u OPT IN! Where as every other Hilton, is the normal…hang the door tag if you dont want your room cleaned! The hotel blamed the no in room dining on a new computer system!

The parking is tricky so it may make sense to get valet

Exceptional

Exceptional

Excellent location! Very nice and clean! The pool didn't look clean. I was disappointed because I wanted to get in.

The pool didn't look clean. I was disappointed because I wanted to get in.

Exceptional

Very good

Front desk and cleaning staff were great, very helpful.

Disappointing

Good

Exceptional

Exceptional

The closeness to the oceanfront The staff was rude

The staff was rude

Location is perfect directly on the beach balcony had an ocean view

Location is perfect directly on the beach balcony had an ocean view

.

Y

Exceptional

Beach view with art event going on

Bad

Good

Exceptional

The hotel was okay for one night. I wouldn’t stay there again. I do want to thank the housekeepers Mack & Urmi for holding my duffle bag for me that I left in my room.

Passable

The rooms looked clean, but there was cereal under the sink. The water never got hot, and I hate taking warm showers! I also do not think you should have to pay for parking, especially when you are paying over $600 per night! I do appreciate getting a room at a good location for the Monster truck event. There should also be extra trash bags when you are staying longer than a day. The staff was nice except for the check in person who seemed like she had an attitude and that I was bothering her.

Room view was awesome

Very Clean and well maintained hotel

Superb

Beach view was nice, parking not so much considering they charged $15 for the garage a night and $35 to park out front a night which is a little pricey considering the cost for one night. Overall the stay was decent, except for checkout the front desk staff was extremely rude and far from welcoming!

The room was clean, the bathroom was tiny and very outdated. Mildew stains around and in shower.

Clean, easy check in. Noise! Front loaders started at 7 am!! Beep beep beep beep beep beep beep… we came for a concert and really wanted to sleep in.. DIDNT HAPPEN! ??

Great service great reception. Great stay Nothing

Great service great reception. Great stay Nothing

The location was perfect, right on the beach and boardwalk, which made everything super convenient. My kids absolutely loved the indoor pool, and the on-site restaurant was amazing, even though it was a bit pricey. There were also plenty of shops nearby, so everything we needed was within walking distance. Overall, it made for a really nice and easy family weekend getaway. Staff checked me in and mistakenly gave me a key to an occupied room. When I entered, I walked in on guests who were already inside relaxing. Extremely uncomfortable and unacceptable situation. To make matters worse, on our final night, the hotel checked us out without notice and attempted to resell our room. I realized something was wrong when the TV and Wi-Fi suddenly disconnected, and shortly after, someone tried to enter our room using a key. I was traveling with my two toddlers, and instead of resolving the issue professionally, the manager acted as if they were doing me a favor by “allowing” us to stay claiming we were a no-show, even though we had already checked in and paid the previous day. This was especially frustrating considering the same manager had reassigned us to that room after the initial incident and even offered a “complimentary” night, which was bs since the stay had already been paid for. I stood there 45 mins in my pajamas for him to call other managers asking what to do. Additionally, beach access points were closed, forcing us to walk around the building to reach the beach, which was very inconvenient with small children. Overall, the experience was disorganized, stressful, and poorly handled from start to finish.

Clean, easy check in. Noise! Front loaders started at 7 am!! Beep beep beep beep beep beep beep… we came for a concert and really wanted to sleep in.. DIDNT HAPPEN!

Service top point Nothing to say

Good

Very good

Service top point Nothing to say

The extra charge for parking. That is such a petty charge. 99% of people going to VB are driving. The person checking us in has a great attitude but should be guided a little more on customer service and listening. Overall Marco did a great job!

The place smelled clean and was visually clean. The extra charge for parking. That is such a petty charge. 99% of people going to VB are driving. The person checking us in has a great attitude but should be guided a little more on customer service and listening. Overall Marco did a great job!

I love Mahi resteraunt. So it was nice to stay in the same hotel. I prefer this side of the beach versus the higher up (17th on up). It is quieter. Nicole was an amazing hostess. She was so funny and very nice. Always making sure we had what we needed. Not having a microwave in my room. And a very tiny refrigerator, especially for the cost of the room.

Super Clean & staff was polite & helpful Hotel smelled sooo good & fresh My room was exactly like the pictures which is a plus Elevators small

My family and I usually come here for our annual Virginia Beach trip and I feel like this place has gone down. Staff wasn't really accommodating and for the price this place just isint what it used to be. Hotel needs updating and good have been cleaner.

Super Clean & staff was polite & helpful Hotel smelled sooo good & fresh My room was exactly like the pictures which is a plus Elevators small

That it was close to the boardwalk and beach My family and I usually come here for our annual Virginia Beach trip and I feel like this place has gone down. Staff wasn't really accommodating and for the price this place just isint what it used to be. Hotel needs updating and good have been cleaner.

Nicole was an amazing hostess. She was so funny and very nice. Always making sure we had what we needed. Not having a microwave in my room. And a very tiny refrigerator, especially for the cost of the room.

Staff were helpful and we loved being right on the beach. The bed was firmer than I would have liked and the water pressure, on the 3rd floor, was lacking.

I liked that they had a parking garage to use across the street. I like that there was always someone at the front desk just Incase you needed something. I did not like the fact that you had to ask for everything. If you want your trash taken out or your towels exchanged. They never once cleaned our room while we were out. We were told if you want something done then you have to ask. Cleaning rooms should be automatic, especially if guests are there for a week. If you don’t want your room touched or disturbed, then you have a door sign to hang out. This was not our case. This was just the first place we have ever stayed that didn’t automatically check your room daily. For the amount of money charged, I shouldn’t have to ask.

Waited all day for room to be cleaned and was then told it was by request only. Nice if they mentioned that. Also there was a charge for parking which i found out about from my brother who was staying at same hotel. Again no mention. I was told this is the doubletree way. I guess you need to know their way ahead of time

EVERYTHING NOTHING

Cons: Bathroom is tiny. Door basically hits toilet, stumped my toe twice. Pool was cold. I was expecting heated. Although, that may have been my fault. I don’t know if it mentioned heated. No microwave in room but there is one in hallway. Pay to park. $35 a day to park in the parking lot, $15 a day to park across the street in parking garage. Would definitely stay again.

Excellent location. Loved the hotel. Staff was awesome.

The balcony view was okay and the pool was ok They false advertisement. Free parking was on website and free breakfast neither were free.

Clean and modern. Very comfortable and good location. Prepaid breakfast was delicious cooked to order and served by a very kind and attentive waitress Amber. Pay to park.

The location is perfect—right on the oceanfront and just steps from the boardwalk, which made it easy to walk to restaurants and enjoy the beach without any hassle. The room was clean, comfortable, and had a beautiful ocean view that made the trip feel extra special. The staff was friendly, helpful, and made everything seamless from check-in to check-out. We really appreciated how easy and stress-free the entire experience was, especially for a short getaway. Overall, it was the perfect place to celebrate a birthday—relaxing, convenient, and exactly what we needed. We would definitely stay here again and highly recommend it to anyone visiting Virginia Beach!

10/10 rating our family stay was perfect.

Great location

Yes very clean 10/10

Also, the water pressure was pretty low. Overall, my friends stayed in the Spark right nextdoor and had better water pressure and bigger beds so for the price, I'd stay at the Spark next time. The big thing it has that others dont is MAHIs rest/bar downstairs right on the boardwalk.

Great breakfast and staff The pillows are horrendous, don't know where you got them but please get rid of them, or i'll have to start bringing my own pillow

Some of The staff. Not all were rude

Location and decor were nice. The hot cookies at our greeting also was super nice! The parking is offsite which makes it somewhat inconvenient to get stuff in and out of the car to the room.

The view There was a used towel in the bathroom folded up with the other towels

The room was clean and it had a beautiful view of the beach but it was very small, we barely had room to open our suitcases. The pictures showed a soaking bathtub and a walk-in shower but it only had a shower. It was pricey for a basic room. There was no complimentary breakfast or even coffee except the one little cup you can make for yourself in your room! I’m a big morning coffee believer and it would have been nice to at least been able to go to the lobby at any time and get a nice cup of coffee. Every hotel I’ve ever stayed at had complimentary coffee and at least a piece of fruit. The parking lot is two blocks away so if it’s raining you’re going to get wet and the room is not big enough for your luggage much less your beach gear.

We had such a great experience. We could see the sunrise and sunset. Our room was very clean, and the staff was courteous and professional.

The staff was rude at times when I asked why the room wasn’t being clean daily. They said you had to request it and then in order to get towels and things you have to lay them outside the door they don’t come and clean your room daily and they only have complementary coffee from 7 AM till like 10 AM and that’s it. That’s the only drink everything else you have to purchase and park across the street behind a gift shop.

Having to park across the street, no coffee, not cleaning the room daily or providing towels

Location was good! Bugs

Front Desk manager was so helpful and kind. Rooms are pretty dated but clean. Good location. Probably best for younger crowd.

I like that it was directly on the beach and had a restaurant in the The parking

Nothing Nothing

Everything was amazing !

Beach view was beautiful

Oceanfront view was perfect! The staff was courteous and available when needed. Hotel is located within close proximity to food, fun and some shopping.

Restaurant on site

Trevor checked me in and was really nice. I LOVED the view from my room. The gentleman at the valet stand was also very helpful

Location

The view was beautiful from the balcony everyone there is nice and friendly. Nice and clean room

Nice hotel with nice room, nice balcony overlooking beach, restaurants within walking distance, $5 parking.

Very clean lobby, room, even the hallway had a very pleasant fragrance. Ms. Queen (sorry I forgot the rest of her name) welcomed us with a pleasant smile. Very professional and polite. Made sure we were settled in, and said let her.know if we needed anything. Nothing

The elevator was down and it was a little inconvenient to walk 6 flights of steps

The oceanfront balcony and overall aesthetic is very nice.

Cleanliness, comfort Paying for parking when we are guest, no complimentary breakfast

Location, cleanliness. The restaurant was wonderful.

The only negative was There was a big public works machine parked in front of hotel on the beach that distracted from the beautiful beach view.

Parking was off-site but not too far. Ocean view was wonderful.

Yes, the beach view is unobstructed and plentiful. The hotel is in a good location to both the beach front, Sandbridge and Back Bay.

This was my second stay here and I look forward to coming back!! The location is beautiful, amazing and convenient. Very close to restaurants and even the Aquarium. I do wish they update their pool area.

Staff was very friendly

yes

The shower was cold, no hot water.

On the downside, the room itself fell short of expectations. It did not appear to be thoroughly cleaned, and there was noticeable paint peeling in the bathroom. An access panel near the toilet was left open, which was unsettling at first glance. The shower dispensers were empty - no body wash or shampoo - which shouldn’t happen at this level. Another challenge was the noise. There was a band playing on the boardwalk until around 11:00 p.m. each night. While this wasn’t the hotel’s fault, the sound carried significantly into the room and made it difficult to relax in the evenings. The elevator system was also frustrating. Having to use the room key to access floors is understandable for security, but the digital key feature never worked properly for elevator access, which became an ongoing inconvenience. That said, there were definitely positives. The oceanfront location is excellent, with beautiful views right from the room. The attached restaurant, Mahi's Seafood and Sushi Salads, was outstanding and easily one of the highlights of the stay. The hotel staff were also consistently friendly, helpful, and made check-in very easy. Overall, while the location and staff were great, the condition of the room and a few operational issues made the stay feel underwhelming for the price paid.

The hotel was great

Great customer service. The staff were helpful and accommodating. The beach view was very nice. Dining at Mahis was great.

Customer service was great. The staff were professional. The room was clean. I enjoyed sitting outside on the balcony and taking in the view of the beach.

The staff were friendly and polite. The room was clean.

I have NO idea how this hotel got such great reviews. I just got back from my trip there and I relied heavily on the reviews to book my stay here. I dont ever write reviews, but had to write this one. Our room was okay, but not the cleanest. There was balled up hair on the floor, and our room had some things that were broken. Nothing that halted our stay of going to the beach, but when you pay for something, you expect for there to be certain things you get. Cleanliness should be top priority. The pool was disgusting. Don't let pictures fool you. It looked like it is never cleaned, as there was AGAIN more random balls of hair on the ground around the pool. Gross. There was even a cockroach walking around at the indoor pool. Guests were having to run past it in hopes of it not jumping on them. Parking wasnt the greatest. There is no elevator so if you have to park on the 3rd or 4th floor, you have to walk up a flight of stairs to get there. We did enjoy the beach but sadly, will not be back to this hotel. I hated using our hard earned money to pay for a hotel that does not seem to get cleaned or maintained. Main door to the beach was also broken, so it stayed open allowing anyone to walk in, whether they have reservations there or not. Listen when I say to book somewhere else. We have stayed enough in VA Beach for me to know there are other hotels at this same price that actually care about what their hotel looks like. The cookies you get checking in aren't worth staying here.

My go to hotel when I work in Virginia Beach. Hilton standards , clean and comfortable hotel . On site store has excellent variety , home made cookies are outstanding! Staff is friendly and knowledgeable. Quiet and safe part of town .

The bed had Fritos on the corner upon arrival. Side of the air unit and behind curtains had cobwebs. On the whole the staff was wonderful but one receptionist was on her phone both time I had to come down and ask for assistance, and she had a poor disposition. The location is great and view is wonderful, just wish they were a bit bigger .

The property was extremely well maintained and the staff was very helpful.

I gave this a 3 because of the house keeping. Each day we had to ask the front desk for towels after asking the housekeepers to provide fresh towels. Upon check out, the receptionist continued her conversation with her co-worker. I had to ask for the receipt and she never asked me if I enjoyed my stay or for my return business. I usually stay at Hilton hotels because I have never encountered this before.

Perfect

Clean

Always a fantastic ocean view and kind accommodating stuff specially the couple in charge of room service on the 5th floor Mack and Urmi they were very sweet remarkable with the service provided. We love this hotel we were happy to get a good deal this time but in the summer it can get very pricey.

No beach view was awesome elevator s suck Ed one was broke other one was sloooowwwwwwwww

Clean room, nice and friendly staff.

Room was nice and clean, stocked with plenty of towels. Building is clean and beautiful. Valet service was fantastic!

Good stay, pay to park though

Yes

Nice

Paying $250 a night for a room should include Wi-Fi and parking my car. We will not stay there again.

GO BILLS!!

Everything was perfect.

He said despite already receiving payment- I would have to pay for a second night if I wanted to stay. There was nothing he could do- maybe extra work but nothing he could do with an indifferent attitude- well Felt like he cared less- in customer service- how customers feel determines their next choice- my next choice will not be this location.

Beautiful views

Very nice the view

Room is definitely worn, from the bathroom to the bed space… Time for upgrade & renovation

I enjoy their environment there ! Always so clean, kind, and respectful. The rooms are so clean & ready for their guests.

I would just suggest when booking that you all do not put there is free breakfast with amenities. We had no problem paying but my reservation summary did state that breakfast was free. Overall nice stay

Room is clean and comfortable. There are no microwaves in the room which is inconvenient. Staff was super friendly and accommodating.

The only negative thing I would say was the front desk. Both times when we checked in and asked for our room to be refreshed the front desk clerk (foreign lady) was on her phone and we waited on her to get off the phone.

The room was also less clean than we’ve experienced before. If you’re looking to party, this may be a good choice, but families or anyone hoping to relax should be cautious during holiday weekends.

Everything was wonderful

Clean premises, easy access to beach, great view from balcony, pool was relaxing

Great value for the price. The ac is a bit loud and restaurant service is not the best. Otherwise great place to stay for gorgeous views.

I’d like to also thank Kaitlyn, the assistant general manager, for her exceptional efforts to reunite me with some items that I inadvertently left behind during my short stay.

Nice

Clean Room

Clean room

The room was clean and staff friendly

Always a nice stay.

My husband and I booked a room with a king sized bed oceanfront for our wedding weekend. On check in we were told due to maintenance we needed to be downgraded to a double bed room. I was upset, but didn’t want to cause problems so we accepted. They claimed they would contact us the next day to move us to the room we booked. We waited all day and never received a call and no one said anything when we double checked at front desk that night. When we checked out the next day front desk insisted they called multiple times to move us to a new room (I never received a call neither did my husband) and then when I explained I never received a call and had a very hard time believing they did call us they claimed they just found out they had a wrong number on file. The room itself had a nice view but the bed was pretty hard and the shower water came out brown when we turned it on in addition the water pressure was incredibly weak. I also asked the front desk about compensation for the difference in price for the booking and they said it was only $10 difference a night and I’d need to contact the booking agency myself. I’m not normally the type to leave a bad review but this experience was definitely rough. Will not be booking with this hotel again.

Everything was up to the standards you expect from DoubleTree.

The stay was few

I wasn't really crazy about the parking lot we had to use and pay $15/night to park there. This was off season, free parking would make more sense.

Staff was very courteous at check in. Hotel was nice.

Staff were friendly and helpful Enjoyed the warm cookies at check-in The hotel and hallways were brightly lit The restaurant food was delicious Bed was clean and comfortable

Asked for housekeeping two days in a row and never showed to clean the room, poor service in that aspect, over flowing garbage in the hallways going to elevator

Everything

I liked the beach view from my room and balcony. I liked the that I could sit on the balcony overlooking the boardwalk and beach. I liked the easy access to the beach and restaurant at the hotel. Overall a pleasant experience just didn’t like the funky hotel smell but room was clean.

Annoying whistling noise from the wind the room other than that it was fine

Great location and the staff is so friendly. Super clean rooms!

Great staff working the front desk. Nice hotel with amenities right on the ocean.

Free morning coffee in lobby.

Beach view was Great!

Great hotel right on the Boardwalk

Clean

Staff/maids were courteous, room clean with ocean view was awesome with sunrise every morning. Beach access and walking distance to bars/restaurants.

The view of the ocean was amazing!

Great staff and delicious food!

Very peaceful!

Room was not maintained. Shower wand holder broken (missing!), AC extremely noisy, TV mounted at angle, room was not serviced during stay of two days. Obvious lack of attention

Property was great. Mahi’s food was awful. We had sushi and it was spoiled.

The views from our room were perfect .. the room was very clean and the staff were pleasant and professional. I would recommend a stay at this location

Great place

Room was not thoroughly cleaned. Found a lighter under the bed. There was no hot water the day we checked out. Valet parking was not available within the scheduled hours. Waited but one came.

My overall stay was great! My only concerns were the slamming of the doors by fellow customers. Also, the papr thin walls our neighbors came in around 10:00 pm and we heard their entire conversation. I took a shower and no hot water until 10 minutes into the shower.

In my room the view was fantastic. The staff was very accommodating.

The

Great Service!! Quite rooms. Safe and secure place.

It was great

The beach was beautiful from our balcony. The room was clean but water pressure in the shower was poor. At check out time the clerk had trouble checking us out due to an unpaid balance, which I prepaid for the room so the charge wasn’t correct. He did know what to do and had to phone a coworker to help him

Beach view were stunning! Loved sounds of the ocean.

Very nice and clean hotel. Parking attendant was very helpful! View was beautiful!

Nice hotel & location. Highly recommend.

Beach view was amazing and peaceful. Only negative was the very noticeable water damage in the bathroom & hallways

Room 515

There was a Pavillion blocking most of the oceanfront view. I thought of asking to move but to tired.

great hotel and stay

Everthing was great minus the parking either valet to a spot 10 ft from the front door for $25 or park across the steet in a tiny garage for $15 a night

We are right on the ocean front…room has a great view….clean and comfortable…

Outdated remodeled hotel

Even hotel 8 keeps coffee out earlier than 7am. Only a partial renovation to the rooms; the old scratched up bathtub was a remnant of the older hotel.

Very nice room overlooking the beach and ocean. Great food in restaurant!

Clean room on the oceanfront. Great views.

I had stayed there previously and had a good experience but this time the front desk clerk wasn't very helpful or attentive but the valet guys were. But everything else was fine.

The views were stunning.

Excellent

Had an issue with an unusual smell from a room on the top (8th floor). Evidently, it was related to the big storm a week earlier (8+ inches of rain). Once it was brought to the front desk staff’s attention they immediately agreed to move me. It was a minor inconvenience, but I appreciate them moving me as soon as I brought it to their attention. The front desk clerk told me that they had been having some issues as a result of the storm. Nice staff, and great location!

The hotel was nice and the staff was great. This location however runs out of cookies early in the day. I never stayed at a doubletree before but was told about the cookies. Im a huge chocolate chip cookie fan so i booked this hotel and i didnt even get cookies. Pretty disappointing actually.

We have two suggestions… 1) offer the customer a paper copy of their invoice so they could check the charges before leaving the hotel. 2) clean up the parking garage. No one wants to walk by discarded furniture, appliances etc in the stairwell to retrieve their car.

With the exception of no hot water or water pressure. The stay was very good.

The place was ok, a remodel gone bad.

Customers service. No free parking.

Rooms are overpriced for the size and their age. Due to the wind the air coming through the room was whistling at the door. Hotel is showing its age. No complimentary continental breakfast included for a room that's over $100 a night more than others of similar age. Was underwhelmed with the hotel. Also, TV did not work well and the service tech had to change a cable. Will not return to this hotel.

Location was good. Need to pay attention to condition of the place. Safe was closed, lock in the door was faulty, some members of front desk not cooperative and created unnecessary rules. Valet was good and helpful, ac made lot of noise.

I texted room service for batteries and cleaning product but was told would need to wait until morning so went the night with no TV. The next day received a text from a woman who was very nice and switched our room to 218 and said we wouldnt have any issues in that room... well the TV remote worked but that night was greeted by several golf ball size roaches out on the balcony! A red roach bit my partner, we couldnt even enjoy going outside to view the ocean in fear of the roaches! Also the room had tiny bugs in the corners of the ceiling and the bed frames were loaded with dirt and hair! Everything felt dirty and we still had to purchase wipes to clean while on vacation. The parking garage is filthy, the ground is black with more roaches and trash, walking from the parking garage accross the street to the room is a filthy experience! Also i was worried about my car sitting there over night. Finally, we wanted to get in the pool but it was freezing cold, cloudy, and the top had a layer of oil and particles like it isnt cleaned regularly. I would not recommend this hotel at this time. We were disappointed and was expecting much better from a hilton.

Great location, welcoming, cleaning service 👍.

-I was pleased with the cleanliness of the room, beds, and bathroom. The TV was one of the best that I’ve seen in a hotel. -The staff were friendly, though not super helpful. 3/5 stars because it was an enjoyable stay, but could be improved.

My wife and I loved it there. Staff was excellent, especially the valets!!! Mahi’s was addicting!!!

Hotel provided great service and hotel staff was great and knowledgeable of the area. Only concern i had was with valet. The guy at night never locked my vehicle when he parked my car. I noticed my car was unlocked when we walked passed it coming from breakfast the next day.

Guest service was super sweet, I enjoyed my stay & will likely book with this location again. Also the complimentary cookies were amazing

Great stay!

The property is on the quieter side of the Main Street, which is great for families with small children.

I

Rooms should be maintained more properly. My room’s bathroom exhaust was not working and there were a leakage marks.

Wonderful stay. It’s an aesthetically pleasing experience. Mostly clean in the room - there were some hairs on the shower walls.

I did not get the double room that I paid for. Valet takes forever. Hotel bar double charged my card.

It was good for the most part everything was clean room service was great

Very clean. Perfect spot to relax and view the ocean. Various vendors on the boardwalk. Nice restaurant on site and many to choose from nearby.

Parking is diagonal from the property at $15/ night. The housekeeping staff was exceptional! They were attentive, but not annoying, the room was very clean. As I was checking out, the housekeeping staff found my charger that I had forgotten to pack and returned it to me before I made it out the front door. Very kind.

The bathroom, shower door, track, and floor of the shower were peeling and completely covered with black mold

Great place

We had an amazing stay at this hotel. We really enjoyed the location because it is close to everything, but yet on the quieter side of town. The room was spacious and had a beautiful balcony overlooking the beach. Only con is the self parking lot is across the street, so be prepared for that unless you choose to pay more for valet parking.

Great stay. Clean quiet and comfortable

Based on my stay at Doubletree Oceanfront in VA Beach, I will NEVER stay here again.

The property was very clean, the food was ver good and inexpensive and convenient

Great welcoming smell. A little noisey with the live music below our room.

NA

It’s very quiet property and have very nice view

This entire hotel from the time you walk in property is exquisite. We stayed in the 5th floor and our house keeper and his wife take such pride in their floor and guests. It is like family at this hotel and we will never book anywhere else again. You literally never have to leave the property. The restaurant is exceptionally delicious, staff are fabulous and make you feel like you are at home

Property was adequate. Self parking is convenient but tight. Bar next door plays music late on weekends which is fine, just be aware. Good spot on the strip but I’d prob try another next time.

Everything was great but we got no sleep the first night due to a couple having a physically violent fight in the room next to ours

I searched through dozens of hotels and reviews for this trip and this one I would definitely stay at again.

Very poor customer service.

I booked this property for 8/9 in April and got a good rate. When we arrived the gentleman was not very pleasant. They put us in room 205, I asked for a room higher up to see the ocean better cause I booked ocean view. Mind you, my niece booked a month ago and got put on the 7th floor ocean view. They said no they were all taken and then 1/2 hour later said we could move to 305 but I didn’t because we were already settled I. explained how far back I had booked this and I should be able to get a better room. Our room was on top of a restaurant with loud music playing until 11:15pm. The shower had hair on the wall from a previous person staying there. I will never stay in a Doubletree again.

I loved the room and the view. The location to beach and boardwalk dining was perfect. I wish the rooms were serviced daily (I.e., make the bed, empty trash and replace towels). The smell of fish and sushi (from the adjacent restaurant) was not ideal while entering or exiting the elevator. The parking garage was dimly lit with no elevator. Overall I enjoyed myself and would definitely return.

Excellent

Food was great at Mahi’s downstairs plus next door at chic has good food fast service and music right outside.

When I checked in and went to my room there was urine on the lower wall of the bathroom and the bed comforter looked like it was filled with socks. Disgusting. I left horrified and called Expedia wanting a refund to cancel the stay which was over a thousand for two nights. Everything at this property is filthy, the elevators the trash cans the walls are coated in grime. I am beside myself that this is a Hilton property. After I was denied by Expedia and the property any refund whatsoever I was told I’d be paying whether I stay or not I did stay. I was placed in a different room with a better comforter but everything still has a musty smell. The band is LOUD and rattles through the rooms all afternoon and night. The staff was nice and moved me but I cannot recommend this property. It needs to be mopped, the walls WIPED down and the trash emptied. I left at sunrise Sunday morning and I feel as though I was bamboozled (scammed) from the photos of the property to what was offered. Do not stay here.

Room was a lot smaller than expected but it was still nice with the balcony view we wanted. The double beds weren’t what we expected either as sleeping was tight in them as they seemed to be full sized beds. Overall we enjoyed our stay the room was clean and well maintained. Will definitely stay again.

The room was as we expected. Because we pick an ocean view, we had a good scenery.

Accessible to the beach

Great stay! Was only going to stay one night, but decided to stay another day because we loved the view, convince of the location, friendly staff, and were so glad we did! Clean room!! My only complaint would be how long it took to check in, I feel 30+ minutes was excessive, especially arriving after 8pm.

This hotel would have gotten 3 stars if I didn't have to pay for parking and if there was free breakfast. Otherwise, excellent.

I was a Hilton Rewards member because I booked through a third party I was told I could not redeem my points also I stayed 5 days and 4 nights I wasn't able to acquire any points for that stay being a Rewards member was the reason that I chose that hotel actually had another hotel that I booked that was cheaper and I had stated this hotel more than once was a great Hotel but I canceled that to stay at the Hilton and then accomplished anything as far as points when I did speak with the representatives there about it I was just told that's too bad no one even attempt to fix the issue or offering any other resolution but overall the room was great it was clean Services was great the hallways and the elevator was extremely hot it was hotter in those places than it was outside valet parking had the lot a mess you could not get in to check in I'm so parking garage good little distance from the hotel to walk also no lights whatsoever at night in there but overall everything was okay

And don’t get me started on the valet experience…

Room was spot less and smelling good. Staff was quick to react to any situation brought up.

The cleaning staff were amazing! The building needs repair. Restaurant was great!

They open the door without permission which was bad

The bed was comfortable and the bathroom was stocked with what you would need so you don't need to bring shampoo, conditioner or body wash. There was live music next door so in the evening on the beach you could sit look at the ocean and hear music so that was nice.

I booked through Orbitz and was unable to link my stay to "Hilton Honors".

Perfect location- balcony especially wonderful

Great hotel, excellent valet parking.

Weather turned out wonderful, quiet night life

This is our go to beachfront place to stay! Clean rooms, comfortable beds, and a great restaurant!

Beautiful hotel. Very clean

Great view of the beach and great food options at the onsite restaurant. We will be back!

Then I booked this hotel for my family and I is so we could have beach access directly from the hotel. We got there we were not informed of the air conditioning in the building was broke. So the moment you stepped out in the hallway, you started sweating. I asked the front desk, lady you know why we had to walk out front in order to go to the beach because the door was broken and she replied to me that we could just walk through the five star restaurant. Which to me is just ridiculous. Why would I wanna walk my family in our bathing suits through a restaurant to get to the beach. The alternate was to walk around the building because like I said, the access door was broken. I will definitely not be coming back to this hotel ever again.

The stay was peaceful. But you can’t used the back door after 10pm even with room key. The shower water was cool not hot at all..it’s hot in the hallway.

I liked that this property was close to the beach and was oceanfront. It was very easy to get right to the beach which was nice for a quick weekend getaway. It was kinda a drag that some motorcycle club was having a convention or something at the hotel the night we were there. It set an uneasy feeling around the property, but I understand it couldn’t have been avoided. It was really packed and busy everywhere in the common areas. The room was nice, however the amenities in the bathroom were a bit lacking. The wall-mounted shampoos and stuff in the shower were broken off the wall and propped up on ledges. The toilet flushed really slow and we clogged it once. The bathroom just seemed really stark and outdated. The halls on our floor (7th) were extremely hot— like no A/C whatsoever. But our room was very cool and comfy. We enjoyed the perfect view of the ocean!

Nice property, convenient to beach and other activities

THE RESTAURANT

Bathroom was filthy and was deceiving about free breakfast. Other Doubletree hotels are great.

Through the Hotels.com app, I notified the hotel in advance that I would be checking in on Friday, not Thursday. On the day of travel (Friday), I even called the hotel to confirm a late check-in due to my flight arriving around midnight. That’s when I was informed that my entire reservation had been canceled due to a no-show, and the hotel had no remaining rooms. Despite my clear communication, I was left stranded in a fully booked city during a major event. I had to spend hours scrambling to find a replacement hotel — eventually booking one 35 minutes away in an unsafe location, which ruined the entire experience. I later moved to a hotel closer to the venue, but it was still 20 blocks away from my original hotel, which had been just one block from the venue. Hotels.com declined to assist in any way. This was one of the worst travel experiences I’ve ever had, and it could have been completely avoided if the hotel had honored the reservation I paid for and communicated about. I am extremely disappointed in both the hotel and Hotels.com for their failure to uphold a confirmed booking with proper notice.

Awesome!!

The exit to the beach from the hotel needs to be repaired, its odd walking through the restaurant or out the front to access the beach. Cleaning the bathrooms is tricky, but special care should be given to the corners and nooks & tight spots where hair or cleaning agents buildup.

Bed sheets and pillows cover should be udate.there is no parking space for unloading for check in and waiting too long.our families enjoy this place and will come back again.

Our Room was great and faced the ocean. Great choice

It’s really close to everything! Parking is across the street for $5.00 daily. The employees were really sweet and there’s a great restaurant connected if you don’t want to leave the premises.

Great stay! Clean rooms and friendly staff

Great stay! Friendly staff and clean rooms

Pool was nice

The security features at the hotel were very much appreciated. You had to use your room keycard to use the elevator and to access the parking garage. The hotel staff was friendly and knowledgeable.

Excellent service

Great location.

Great for the price

The elevators and hallways were super hot but everything else was perfect

The hotel listed free parking and charged me $70.00 for parking

.

Valet parked car next to front of Hilton door had window shattered. The front desk can literally see my car and still the window got cracked by a criminal. The hotel staff told me to screw off. they made no effort to take responsibility. The police arrived after 3 hours and gave me a report number. There were three cameras on my vehicle but the usual thing for them is to not take responsibility.

Staff was very helpful

We got locked out of our room for 30 minutes on day one and Mack didn’t hesitate to get maintenance on the issues. Our room was beautifully cleaned every day and if we needed anything from housekeeping they were always responsive. Thank you Mack and Vomi!

Our room was disgusting! It was not clean and had gross urine stains in the bathroom which I had to clean myself with Lysol wipes I brought from home. The wallpaper was peeling off, torn carpet and there was dust and fingerprints everywhere. I was extremely disappointed considering I have been to other DoubleTree hotels and never had an encounter like this one.

Excellent services