Spark by Hilton Virginia Beach Oceanfront

We were lucky to get a Very helpful front desk attendant. The other one was rude but the wonderful woman who helped us was. Pleasant, helpful and good at her job. Property over all is nice and clean.

It was Great

The location is great and the staff was fantastic. The pool was great and we loved the poolside bar!! My issues are: no coffee maker in room? We had the bag for the ice bucket but no ice bucket. No clock in room? Several screws holding items to wall in bathroom were pulled out.

Premises relatively clean. Issues are balcony furniture totally rusty. Hair dryer cord was too short. Hallways need cleaning and vacuuming. Elevator need spruceing up. Staff very friendly, excellent view. A/C was fine

We had a wonderful stay at this hotel. I would definitely recommend it!!! We will be back !!

It was very clean and loved the view . But when I got there check in was very difficult. She couldn’t find my reservation even I gave my name and reservation confirmation number also showed the email . After 15 min late she said she spelled my name wrong ? My name is only 3 letters ? Then she charged me twice saying one didn’t go through ? But showed her my credit card on my phone

Pleasant

Very good

We had a great time. Very close to the beach and very nice staff.

For traveling to this hotel note that you have to pay for parking and you do not get a microwave in your room you have a shared microwave that sits out in the hallway. In the breakfast was very lousy only offering cereal, bagel, yogurt and it boiled egg. Cereal was soggy or was moist before eating it and the milk did not have a good taste to it. I've been to other motels where at least you do get a full breakfast light waffles eggs and sausage and you do have a microwave and other places I've stayed at and you didn't get charged for parking and other motels I stayed at as well. Not a whole lot to have to offer

we had a great view of the beach. & water, however the chairs & table on the balcony were very rusted. no glasses or cups for water. we will never go to that brand of Hilton again.

De verdad la peor atención que he recibido de parte del personal la señorita de recepción que ni nombre tenía en una placa pero se notaba que era latina y siendo latina muy pésima atención no quería dar información era cortante y pensaba que como uno le hablaba en español no entendíamos lo que decía fue grosera, en la página decía que era con estacionamiento free y cuando llegué otro joven no me explico pero me dijo que hay un depósito de seguridad de 65 dólares y luego eso es reembolsable sucede que cuando hago la entrega del cuarto para retírame la señorita de mala gana me dice son 15 del parqueo y le digo pero ahí decía free no acá no es free de mala gana y le digo yo hice un depósito de 65 y me dijo que que solo había sido depósito 50 le digo acá está la transacción fue de 65 y el joven dijo que me lo devolverían, no solo es de 50 y de ello se descuenta todo lo que haya consumido si le digo pero yo no he consumido acá además se supone que era free el parking y muy mala gana comenzó hablar ella y el manager y también se mala gana me dijo y acaso no sabía que el check out era a las 11 y le dije si pero el otro joven me dijo hasta 1 hora aprox le damos más y baje a las 11 y 30 porque uno siempre por más que quiera se demora por una u otra razón en eso bajo otra señora americana y le pregunta y ella pensando que uno no entendía el inglés le dijo muy amablemente que hasta las 12 del día pueden hacer su check out mientras a mí me dijo a las 11 entonces me sentí discriminada.

Location Not being clean, run down

Not being clean, run down

Location Room didn’t get cleaned, pool was closed for the season even though advertised as having a pool, had to ask several times for clean towels even after I told them our room wasn’t cleaned, got stuck in elevator then elevator was out of service for duration of stay, breakfast was terrible

Location Room didn’t get cleaned, pool was closed for the season even though advertised as having a pool, had to ask several times for clean towels even after I told them our room wasn’t cleaned, got stuck in elevator then elevator was out of service for duration of stay, breakfast was terrible

Location Breakfast

Breakfast

It was near the beach It was dirty and old and looking like it was falling apart. Had water leakage stain on the ceiling

It was near the beach It was dirty and old and looking like it was falling apart. Had water leakage stain on the ceiling

Superb

Toilet kept running, rusty furniture on balcony

The view Toilet kept running, rusty furniture on balcony

The beach view Only one working elevator, parking at night was not safe

The beach view Only one working elevator, parking at night was not safe

Good

It was convenient and clean . Friendly staff. It was old and could use some remodeling. Elevator was very old.

It was convenient and clean . Friendly staff. It was old and could use some remodeling. Elevator was very old.

Very friendly staff.

Carpet in the halkways and elevator

Location and staff Carpet in the halkways and elevator

Jamie at the front desk was awesome. Very helpful patient and kind.

The view and the staff are what keep me coming back. In October I had a room with 2 queens and the mattress was great, this time I had a king and it was so hard and miserable. The front desk said all the mattresses are the same & they are new. It was disappointing. The hotel is older & renovated, but it still doesn’t feel like a Hilton. Looks like they cut every corner possible, but the staff is great & the oceanfront balcony’s are nice. Could definitely use some better furniture for the balcony. I don’t plan on staying there again, but it’s okay in a pinch.

breakfast was exactly what it said. A waffle or pancake machine would have been nice. The juice was severely watered down.

Room was very clean and staff was super friendly and helpful. Rooms are a tiny bit small but for the price and the view, it was totally worth it!

Front staff was great! Room was clean, linen was actually clean!! The building in general needs work but for what I needed, it was great. I care about cleanliness and kind customer pereon

The view of a dirty pool, the breakfast was disappointing

I didn't like the room but the on the front desk was so nice and he transferred me to another l The one was much better and I just want to said thank you

Was a good experience first time in Virginia Beach and also the guy on the front desk was so nice I didn't like the room but the on the front desk was so nice and he transferred me to another l The one was much better and I just want to said thank you

If they were doing construction that place is great, incredibly hard to park once your already stressed out though they had roads blocked off and a small sign on the outside of what it use to be called and we booked through them boardwalk 501 or something.

Very friendly , easy Car parking just near to the Hotel .

The room was very clean, the view was great and the location was perfect. I will definitely stay again, but we will wait until they are completely renovated. The staff was nice, but I'm worried about the check in person who overcharged us. ? The room was very clean, the view was great and the location was perfect. I will definitely stay again, but we will wait until they are completely renovated. The staff was nice, but I'm worried about the check in person who overcharged us. ?

There should have been breakfast offered. Needs a microwave in room. Alsoneeds a coffee pot. The person staying beside is played loud music all through the night so you could here through entire hotel. He was never asked to cit it down. Needless to say we got next to no sleep the entire night.

Location There wasn’t any towels in either of my rooms when we checked in, there was paint and construction stuff in the hallways everywhere . Room didn’t have a microwave

Nothing The property was under construction. And looked like a dump

What breakfast Parking description and access to the hotel. It is obviously under renovation but that isnt advertised anywhere prior the stay or at booking. Parking is on another block and down the street.

Clean and perfect location Construction

Not a thing. It should be shut down. Everything. This place should not be in business.

It was dog friendly but they asked to keep your dog with you at all times for their safety and then you couldn’t access the beach with them till 6-10 pm So we had to leave unsupervised in the room so we could get an hour on the beach the whole reason we went! But our dog was there when we returned phew!!!? The next morning we did bring him to the beach early not sure the beach policy but the sand had cooled down enough for him and we got some time in the evening with him on the beach as well! It was under construction The noise was constant Pool closed only morning we had to use it No towels No coffee pot Parking was difficult Patio door was locked sent someone to fix it but they just unlocked it and then we couldn’t lock it at night slept with the balcony door unlocked Tv didn’t work Had I known and got a better rate I’d have been fine but they were not very accommodating the rate was better than others but I only booked because it was dog friendly I’m sure it’ll be better once the Contruction is complete but I think it should have been disclosed and rates dropped

Breakfast menu was just bagels. Room was decently clean.

The hotel appears clean but dated, with visible wear such as rusted elevators and patchwork repairs on walls and floors. While the room size was adequate and the shower and toiletries were above average, several issues impacted the stay. Upon arrival, the room was not fully prepared, the TV remote was missing and the replacement did not work, and the bathroom sink was clogged. The bed was particularly uncomfortable, with a thin mattress and poor pillows, leading to soreness after sleeping. Breakfast options were minimal, consisting mainly of bagels, muffins, and hard-boiled eggs. Overall: This hotel may suit younger travelers focused on price and beach access, but it is not recommended for families or older adults due to comfort and maintenance concerns.

Room good, staff good 👍

Checkin in 12/31 was good and fast and friendly staff got into room tv and room phone did not work so changes room the second room was butter and the view was amazing u saw the strip and the water front . Very clean and nice setting area for breakfast

My room was clean, staff came around and cleaned every day. Vyron was very attentive to my family's needs. It was a grab n go type breakfast with plenty of fruit. He was often there to offer assistance. Coffee and water for tea is always available. Ms. Deepa was always approachable and accommodating. She is very aware of her guests needs for privacy and safety. Overall my stay was comfortable, safe and refreshing.

Room was decent but could have been better. Ocean view isn’t so great when the windows haven’t been cleaned in a while. Dirt in cracks and a few questionable spots on the ceiling. There were randomly propped open doors to the stairwell and the utility room which struck me as odd and a bit sketchy as a single woman traveler. Staff seemed stressed and overworked which didn’t allow them to be very attentive. Overall an ok experience. Good location, peaceful, quiet, sheets and towels seemed clean and were well stocked

The room was spotless and noticeably cleaner than other similar price range hotels, including other Hilton hotels. The room does not come with a coffee pot or a microwave, but since I don't usually use them, I did not factor them into my review.

The staff is super friendly. Rooms are very clean with plentyof clean fresh towels. Easy check-in and check-out. Nice view of the ocean and boardwalk. Continental breakfast was included and great choice selection. Quite over winter holiday season.

Room and bathroom very clean ! Staff very nice & polite. AAmenities

it was great. great view

Staff was great . I’m in bed itching

First it says free parking and had to pay. The bath tub had long hairs when I checked in. The night clerk was rude.

Elevator was sketchy. Breakfast could include a few more basic items. Renovations were poorly executed.

.

The beach view was awesome. The breakfast was almost non existent. Bagels, hard-boiled eggs, cold cereal. Not very impressive for a hilton.

Few issues with the room the bathmat had blood spots on it exhaust fan didnt work in bathroom and outlet was coming out of the wall

Listing is incorrect. Parking is not free. Charge $10 per day not a big deal but an incorrect listing. Breakfast was not much to write home about pretty basic but was adequate. Same for the hotel nothing was really nice but was adequate. The hotel room was clean and I have no other complaints.

Upon check-in, I was given a room on the bottom (ground level) floor. Once I immediately entered the room I noticed a damp mildew type of smell. That’s when I first learned from the front desk staff that there was a big storm the previous weekend and as I later learned there were several places that were still dealing with the after mass. I was very disappointed that the front desk clerk said there were no other rooms to move me to. They did agree to spray some air freshener in the room, however I told her that would probably not work due to my sensitive allergies. The smell appeared to be somewhat better when the AC unit was off.. so I just left it off. Great location on the boardwalk though.

The stay was comfortable and pleasant, we would consider coming back to visit again. Please put microwaves in the rooms

Staff was very friendly. No microwave in room. Hot water didn’t work a few times the throughput

Staff not very accommodating, pretty rude honestly, hotel in disrepair, couldn’t have our own drinks at the pool because there is a bar owned by a different owner and I guess that’s their agreement. The pool was only available 1 day and being worked on the rest, I understand maintenance is necessary but this was prime season and re-tiling should have been completed prior. The only plus was that it was on the beach, near where we needed to be. Parking isn’t on site and you only get one car, had to pay for the other despite booking a room for 5 people. Honestly my worst stay for this annual VA Beach event. If there are no other choices, I’d do it again for proximity but I’ll be looking elsewhere for sure. We were in a lobby full of dissatisfied customers with various complaints, we’re not hard to please and this is the first negative review I’ve written.

RUDE STAFF, OVERPRICED. Dirty common areas. Chose this hotel in part because parking was included, as listed on Expedia site. The hotel charged my wife for parking at check in. I called them and asked them to reverse the charge. The front desk person not only refused, but cut me off, yelled at me to take it up with Expedia and then hung up. The place is a rip-off. Do yourself a favor and BOOK SOMEWHERE ELSE. These are lousy people running this hotel

3 time guest! Gets better and better. Remodeling finally completed. Staff always polite and available

Great for family with small children

Hotel seemed

Our refrigerator in the bedroom kept leaking and the continental breakfast should’ve had some type of meat and eggs

Still under construction. Elevators are terrible. Staff was good . Room kind of grungy. Needs some updates

👎

nice location

Créanme yo me e quedado en muchos hotel porque trabajo fuera de casa en varios estados y nunca avía tenido una experiencia tan mala como esta, la verdad lo peor de lo peor.

The staff was wonderful, and they get a 5 star. The facilities were not maintained. Paint chipping, chairs by the pool peeling, $10 dollar sand fee penalty but the showers arent working. Pool opens at 9, but the restroom not... Weeds coming out by the pool. Rooms small and cramped. Water was dripping on our ceiling - they have a water issues. If this really is Hilton, the've abandoned this location. Shame.

Nice rooms and view

It was good for what we needed last minute. Room was clean, but you can tell the hotel was built quickly.

Room was soaking wet , they need better ventilation and cleaning standards !

Dirty, fake cleaning, the bedding wasn’t clean, had a hair from prior guests. Bathroom was dirty.

The room was nice and clean. Right on the boardwalk oceanfront. Parking was good. Halls weren’t the cleanest.

There were some trouble getting checked in but was resolved.

Great location. Friendly staff. Easy parking. On the boardwalk and near lots of stores and attractions. Close to the Rudee Inlet for water sports and dolphin tours.

Terry at front desk was very helpful. She went above and beyond to welcome us in and get us checked in. Staff in breakfast area were wonderful too. Look forward to coming back to this same location next year !!

Under construction. They room was covered in dust.

I frequently rely on the name Hilton and generally, I can depend that it is a quality stay and clean property in good condition. The stay at Park by Hilton at Virginia Beach. The facility left a lot to be desired. It was not finished from renovations and the renovations that were done were terrible. I’m very disappointed in Hilton for even putting their name on such a ramshackle hot mess!! Hilton should be ashamed and embarrassed!

The breakfast was horrible. There was cereal crumbs all over the floor. The juices were in open top jugs with no cooling method. The pool was a mess. No overnight cleaning and the chairs were dirty and worn out.

We love the beach. But this hotel was recently taken over by Sparks by Hilton and under new ownership. The employees or owners park their personal vehicles in the very small drop off driveway in front of the hotel causing back ups during check in . I booked a king size bed and was told it was overbooked . I was put in a room with 2 queens (not a huge deal) , but no compensation. The first night we had found a extremely large brown cockroach (the size of 2 quarters)on the bathroom floor. Went to the front desk and was told maintenance and housekeeping would be up to my room to clean and that didn't happen. The newly renovated bathroom had paint splatter on the toilet and the shower leaked all over the floor. The pool area is unkept and not secure. Anyone walking the boardwalk could walk into the pool area and utilize at their leisure. We personally watched a homeless guy walk in the pool area and jump in with all his clothes on. The bartender had to ask him to leave. The staff at the resort were very friendly. But this place needs to be shut down for renovations.

It was well worth the stay.

I do wanna know that the staff was extremely nice kind impatient with some not so nice customers, the parking is bad at all. It’s $10 and across the street in a garage, which obviously isn’t as ideal as on site, but nothing crazy. The hotel is in a great location and an easy walk to the beach has a pool area that kind of turns into a club at night, which was cool but maybe not the best for some families, they have a bar by the pool and an ice cream shop. All in all I think when the renovations are done, it’s going to be a pretty solid nice place to go back to just wasn’t a fan that I didn’t know it was undergoing these things or that certain stuff was left out in the halls.

They didn’t even have towels or bath cloths.

We had no idea the hotel was under renovations. The elevator stop working to our floor. They shut the pool down early for painting. At the bar, I didn't like how I was treated by one of the female bartenders. She keep saying she didn't have certain things to make my drink. So I waited until s

We had a great time. We did have to request for a specific things that wasn't there. We did not have microwave in our room or breakfast offered as it says on the booking description. However there was really nice pool party. And staff was kind. Great location just minutes to the beach.

I enjoyed the stay at this hotel because of the oceanview and walking to store's, dinning all

We got stuck in the elevator and they both stop working and they both smellled bad

Hotel was under the remodel, but nice room nice TV good view

There was no breakfast , even though it showed the on the website . If it didn’t show breakfast in the first place I wouldn’t even have reserved a room here. They false advertised. On top of that my fiancé is pregnant, while there’s mid construction going on. Rooms and the elevator was getting fix during the 4th of July. Smelled like marijuana in half of the building. The lady with curls red/dark hair and glasses did not help at all also. She gave an attitude and when we asked for a manager , there was no manager without a 10 mile radius. We also left and took the key cards by accident, and when I tried to come back to make sure I don’t get charged extra but She just started calling the cops while describing me .

Awesome place

Hotel under renovation... banging on the wall and floor on the surrounding rooms at 7am on Monday morning not cute. The rooms wouldn't have towels unless you request them...there's also no.sign or heads up on this anywhere not even a word on it at check out besides that we live the place. Rooms are looking nice overall and the pool is the spot to hang out late afternoon on. Close to great places to eat. Parking also very limited and not under control. Assigned spots taken by anyone who's not a guest and forget it if there's an event happening so make sure you don't move car much once parked

never again! the hallways were dirty, the elevator got suck, no bathroom lighting, open wire coming from the next room with a hole big enough to see into the room.

The staff were very disrespectful. Rushed me out on check out day which caused me to lose a bag. Just for them to call me and say come get the bag only because they reside there were no valuables in the bag. It was only a bunch of sex toys.

RUDE from the start from employee because I asked questions about their extra fees and why the toxic smells were everywhere they were remodeling and the contractors were wearing filtered masks but we told there was nothing they could do about it had to open door to balcony to get fresh air got headaches from smells

On the beach, walking distance to the pier, pool was nice

I understand they are under construction and still attempting to run a business but it was supply and very unprofessional. Construction going down the hallway leading to my room walking down the hallway on the first floor. My room had no microwave, no trash can, nor a blow dryer. But it's a oven view hotel, so why would you not a have blow dryer.

The property is in a great location on the boardwalk and steps to the beach. The issue is the particular room we stayed in. The doors do not reach the floors so you can hear the people in the room next door clearly . You can hear anyone in the hallways, the doors opening and closing were very very loud. The door when you enter the room is about a half inch too short. The door which goes into the other people’s room which would be open if you had adjoining rooms with family is about 3/4 too short and I had to put a towel down so I couldn’t hear the people so loudly- so it was hard to sleep. I did not feel safe with the door to the outside, I felt like anyone could come right in if they tried hard enough.

Hotel Quality Inn (Hotel Boardwalk 705) When I say the hotel was under construction-nobody should have been staying in the building. I watched the employees slap up the swim rules and guidelines while at the pool. Pretty sure that’s a violation. I wonder how long they were down… The outside pool bathroom sink was barely hanging on to the wall. They could severely hurt someone especially a child!! Our a/c was broken. The hotel elevators looked like a bear attacked the inside of the elevator and nobody picked up after it. They smelt like someone puked inside of there too. There was open wires and leftover debris from the construction zone everywhere. Our room had old food or other substance on the walls. The items inside the room still had construction stickers, the tv had plastic film that never been removed. The side tables had old liquid rings-like old beer or coffee stains. One of the beds was poorly placed. I could barely walk around to get to the balcony! Half the time our key-cards didn’t work. There were gaps/holes through out the railings in the stairwell that’s probably another violation. The list goes on. Find another hotel.

Awesome location! Direct access to the beach, parking is right across the street. So many restaurants and shopping close by, you can leave your car parked and walk everywhere you need to go!

Nth

We were not made aware that the hotel was under renovations the elevators were sketchy and the fumes and odor was annoying would not stay again until its complete

Great location! Hotel is under construction, which was not disclosed when booking. Upon arrival, the electronics in the room weren’t even hooked up or usable. I had just driven 11 hours and it was after midnight. The front desk clerk was able to get one of the construction workers to help. But he did not speak or understand English, so we had to communicate via an app on his phone - which complicated and prolonged a resolution until after 3am. Overall, the room was clean and amenities were all new. However, there is some construction noise and details I wish I knew prior to booking. It appears renovations are close to completion, so hopefully not an issue for future travelers.

The hotels under renovation to be changed to a Hilton Spark they had no breakfast they had to come in our room and physically take out our AC in it and put a new one in at 1 AM and then they triple charge us on our credit card. Also, I left a pair of work boots there and to call them the day that we stayed and the day after I was unable to get anybody on the phone at all. Once I was able to get them on the phone two days later, they said that no one had seen my work boots from our room.

The property appeared to be under construction. You were awakened by a loud noise there also was tables and chairs stacked up in front of the door leading to the pool.

Awesome

When dirt arrived

When I arrived I came into a full on construction zone. Everything you can think of that you need to repair a home all over the front lobby like the place just opens that day for the summer. I informed the front desk I was early and around the area. I asked if they could call me when the room was as ready they said no. The elevators were scary and one reeked of vomit. Our room had NO AC and when we told the staff they pretended to not understand and made no attempt fix or give us another room. The second time we complained we requested they fix the AC but we were given a fan. The last and final time we asked to have AC fixed or new room it was completely disregarded. We had no room service not even the basics trash removal and towels. The cleaner refused to give us towels when they were in the halls working from cleaning cart. We asked for towels one day 4 times and we got 1 pool towel. That was the only towels we got the whole stay besides the 1 hand towel, and 2 shower towels that we began with. The pool can be used by the general public, big crowds lots of adult activities with bar and DJ on site. Checkout I reminded them how miserable and uneasy sleep was because of the lack of AC and having to keep the door open to get some of the hall way cool air. I was laughed given no type of attempt to make it right. There was no customer service at all. Make sure you don’t need to have the modern or basic conveniences that you would expect for the price paying here.

Parking was a nightmare, horrible customer service, room was not ready at check in—bed un made room not cleaned. Had to wait after check in time to actual get into the room. Hotel is under construction, tools and supplies everywhere, very unsafe and loud. Our back door patio door on the first floor did not lock—it was rusted so badly. At check out we were given a late check out by the manager, Cash, and then were harassed by the girl, Anna, at the front desk. She came to our room and said she was calling the police since we didn't leave in time. My two daughters were crying and scared and worried we were trouble—this was unacceptable! This was a horrible experience. They need to close, fix the hotel, rehire new staff that understand customer service and then re-open. Also they advertised a pool with the hotel—the pool was open to the public, super crowed and had a bunch of intoxicated people —we couldn’t even use the pool and the water was filthy.

We spent 500 on two nights to watch a festival on the balcony and they blared awful house music at the pool for the majority of the two days. The elevator's are half in construction and they were gross and terrifying. We were lucky to at least get one of the renovated rooms. Despite it not being the room we requested 3 times it was alright. Don’t go there if you think your going to be able to see any live music cause the pool music was so loud it drowned out all the stages and we could hear it blaring in the room.

The check in person refused to give me a pass until her coworker said it was ok. I'm here for a concert from out of town I would have just had to drive around for an hour I guess. I had called to confirm the day before and when we were checking in the other representative said the guest SHE was checking in could come back at 230 to check in my rep said 4. It's just crazy how you get different answers with different reps.

Offered us a room early. Easy check in

The view was amazing!

The room wasn’t clean ( exactly the way the construction leave it) the tv didn’t work, the toilet didn’t flush, very dirty:)

Horrible they never came to open the back door the water was cold and they were doing a lot of work to the hotel something I was not expecting

They should have issued me a hardhat, safety glasses, steel toed boots, and a hazmat suit the minute I entered this place! Once I got to my room, it was OK. Came up to my room at one point and my door was left open, and the whole floor was flooded. And no one was around. So I used the towels to mop up what water I could off the floor and went down to the front desk and made them aware. They said oh yeah we have somebody working on it. But no one was around and my door had been left open with all my stuff. I asked for some fresh towels and they told me they would get me one in the morning, which I never saw. That evening I asked again and it was a big runaround and finally I got one extra towel. There’s also a cooler of bottle of water in the foyer and I asked if they were complementary and they said no and tried to charge me three dollars for one so I had to put it back. I manage somehow to stay four nights. On Sunday night there was so much beating and banging and grinding and jackhammer all through the night up until morning. I thought the whole building was gonna come down !

The room was great with a wonderful view of the ocean. However,

This hotel is absolutely nothing like what they are selling it as. It is completely under construction, hallways entryways and lobby blocked and work starts early before 7am. Everything dirty and smells bad. They did not clean the room at all before check in the guest before us hair was all over the bathroom. They say they have WiFi but they do not. They say they have breakfast but they do not. The Luxury and comfort of the hotel is non existent. The staff was rude and not helpful . The pool is for public use. I could really go on and on. The balcony’s are decent that’s all I can give a positive.

The location and the staff were good but they are under construction and they have razor blades and stuff laying everywhere and they are grinding and everything else at 730 or 8 in the morning makes it harder to get any rest

The unexpected fees and the construction. The hotel is going under renovations on each floor. When i was walking to our room there was drywall, paint, cement, all of the walls and floors. Our room reeked like someone had just used the bathroom. You practically had to slam the door open and clothes. The balcony had a chair that had nails looking through and poked my back. The tv wasn’t working I called the front desk and said they were sending someone. No one ever showed up. They didn’t have breakfast. This hotel should have at least one floor ready for customers to use where there’s no construction going on or at least do construction one floor at a time. Our room had work done but you can tell it was just a rush. The only thing that made this hotel reasonable was the fact that parking was right there and we were right on the beach. Book this hotel at your own risk i would say if you’re only staying for a night that’s fine but couple days you’ll be uncomfortable the entire time.

Nice

Hotel is undergoing construction. This was not made clear when booking. They should be renovating sections of the hotel at a time but seems they are renovating the entire hotel at once so there are workers all over the hotel on every level and a mess and paint smell throughout. We were booked in a room that was clearly still undergoing renovation because painting was not complete, towel rack was falling off the wall, the faucet was loose and there was no TV in the room. Overall very disappointed.

The hotel is under renovations which wasn't stated on it's profile. Sheetrock dust was all along the corridors, no info in lobby;no breakfast not even coffee

They should not be booking ppl at that hotel AT ALL!!! IT was nasty the ppl at the front desk flat out lied to my face boxes everywhere paint everywhere it stinks. NEVER AGAIN!!! i could not stay in those conditions. I wasnt even there for 12 hours because the noise at 615am drove me crazy eventhough the lady told me they weren't gonna be working that side of the hotel that weekend

If I could I would give this zero stars. This was by far the WORST place to stay. There was no breakfast as advertised on the hotel's website. Worker's came into the room and painted the room while we were staying there without warning. The room smelled so strong of paint fumes it made me and my son sick. We had to leave for several hours after already being out in the sun all day for an event that we were in town for. We had to pay more for parking than what was stated ($40 for one night). The amount of continued construction is disruptive. This was not worth the money we paid to stay for 2 nights. Really wish we could get our money back.

This hotel should NOT be open for business. The contractors started working at 6am-5pm Friday & Saturday. This was ridiculous. I spoke to the hotel before making our reservation and they assured me that the renovations will be completed by this time. They need to close until they finish. The language barrier is a huge problem and they are rude.

A lot of people left bad reviews yes it’s under construction but I just walked around whatever was going on nice spot good price

Nothing

We had an oceanfront room with an absolutely breathtaking view. The room itself was decent and we didn’t encounter any major issues. However, the couch was dirty, so we chose not to use it, and the TV wasn’t working. The hotel is undergoing construction in several areas, but the parking garage is conveniently close. Despite the drawbacks, the stunning beach view made it all worthwhile.

There are no words to decribe it. Horrible beyond anything i could have imagined

The location was conveniently located. The boardwalk was beautiful as well as the beach. There’s a restaurant beside the hotel called chix. It was my favorite! Live bands outside the hotel that you can see from the balcony if on ocean front side. We enjoyed our stay.

Room was clean and nice with ocean view. Received clean towels and housekeeping daily. Employees were friendly and helping. The only downfall was that the hotel was under construction (did not affect our room). But it would have been nice to know ahead of our stay.

Dirty . DIRTY . DIRTY .

Overall was a good stay. The only issue I had was when I checked in they assigned me a room somebody was already in. It was occupied. They had no issue giving me another room, but it still was an inconvenience. Sofas was dirty/Stained bathroom door handle was off

Horrible conditions, horrible price and horrible experience from booking to cancellation. The hotel is actively going through renovations, stacks of tile along the hall and ventilation fans lying about, that looks like some DIY projects gone wrong. Looked dirty and smelled of overwhelmingly like drug (MJ) activity. We had to leave and couldn't stay as there were holes in the ceiling of the room exposing pipes and different color paint smudges where the previous colors were covered. We were told we would get a full refund but they couldn't process it at the time, due hotel.com processing the reservation... To which, Hotels.com said the opposite. Called and asked prior to arrival if we were still coming (sounding like they wanted to give our room away). We called about parking prior to arrival and they said they had a parking garage across the street. Once we paid for nightly parking and walked to the hotel and they said we could've got a discount on parking there, but we had already paid.

When registered on line not told under major construction !

I understand things are messy and noisy during the construction process; however, there were this thay could have been done to improve the conditions. The shower had long dark/black hair on the walls that wasnt our hair because we dont have dark hair, the windowsanddoor were filthy, andthedoor had a loudirritating squeak every time we openedto the balcony, and the tv had wires sticking out of it not hooked to anything. I felt likewe hit rock bottom with this hotel. This hotel isnt worth the price we paid and I wouldn't recommend it.

under reconstruction

Customer service

Good place

With the understanding that the property is under construction, you have to give some grace. The only issues I had was the balcony door didn’t lock, and the chair in the room was disgusting with stains and cigarette burns on it, it needed to be in the trash.

This hotel should not be allowed to rent to people.It should be condemned the person who owns it now has made a complete mockery of anyone whorents a room at this hotel, They discriminate against disabled people with service dogs , web site says pet friendly , there not! Also bathroom smelled like strait up fish ! Room was not clean , elevator broken , no where to park also said free parking on web site , but you have to pay $10

DONT STAY HERE IF YOU CAN AVOID. CONSTRUCTION ZONE, NO SIGNAGE, NAILS ON THE FLOOR, RUDE CUSTOMER SERVICE, BLOCKED OFF SIDEWALKS, YOULL BE WALKING ON THE STREET TO GET IN/OUT OF THE HOTEL. NOT ADA CONPLIANT. RESORT FEE, BUT NO BREAKFAST, NOT EVEN SUGAR FOR COFFEE, POOL NOT OPEN, DIRTY POOL DECK, DIRTY HALLS/ROOMS.

It was just okay. I understand that we stayed during a remodeling period but there was literally supplies just laying out all over the property. There was no effort to keep things out of the way for guest and on the 3rd floor that i stayed on the lights were literally just hanging down from the ceiling. Even with them being in the middle of remodeling I can’t say that i would want to give the place a second chance. At least the staff was friendly and the actual room itself was clean.

The front desk woman (I did not get her name), was extremely nice to us, there is nothing wrong with her customer service. The problem was the room. The shower had hairs on the wall and in the sink (which were not mine), the bedding was wrinkled, couch dirty with stains, the TV did not work when we first for in the room, and there was only 1 towel in the room for 2 people on the reservation. I've stayed here before last year and it was much better than this time. I probably would not come back here again, but only based off the quality of the room.

Filthy, unhealthy, disgusting. Room down the hall had a pack of large logs that echoed their barking all night long. Staff is inept and uncaring. The single worst hotel experience you can imagine.

This property was totally misrepresented online by the pictures. The rooms were fine. But having to walk through the lobby and elevators to get to your room would make you question. The pool area looked like it had been abandoned. The pool was lime green with trash floating in it - not the gorgeous blue and clean space posted online.

Was under construction. Pool was green.

We checked in with our 2 dogs, who are pretty well behaved, we left for dinner and got a call from the police, threatening eviction if the dogs did not stop barking. Never received a call from the front desk or hotel at all, just straight to the police. Very weird. We would’ve come straight back had we gotten a call from the front desk. Very poor customer service in that regard. Otherwise hotel was fine, and the front desk agent who checked us in was awesome, I wish I had gotten her name

Clean

.

Half the building is under construction and everything is covered in spackle. The building is unable to heat water to any floor properly and it will take you 45 minutes while running the sink and shower to get warm water. The staff is disrespectful, and very unprofessional. You will have to pay for additional parking that is not attached to the hotel but rather diagonally across the street from the property. However due to their recent construction half of that parking is actually occupied with construction vehicles. The rooms have very bad ventilation for the bathrooms so they will steam the room. Never once for almost a week did we ONCE have any sort of room service offered even upon request. The breakfast bar is very basic when it was offered at all for one day. There are no cameras on the floors or elevators . Overall I would NEVER recommend this hotel to anyone you have any care for! I would recommend taking your business down the street to the far more respectful and accommodating hotels and motels in the area if you would like to focus on the location rather than your hotel for your stay!