Canopy by Hilton Washington Embassy Row

When we arrived, the room was noticeably dusty, and the sheets, duvet, and mattress protector all had multiple stains. We immediately requested fresh bedding, and while the staff responded promptly, the replacement sheets also had stains on them. We reported the issue to the front desk, and they informed us that housekeeping had already left for the evening but would return the next day to clean the room and provide new bedding. The following day, we left the room around 11:00 a.m. expecting the issue to be addressed. However, when we returned later that day, the room had not been cleaned and no new bedding had been provided. The next morning, we had to contact the front desk again and request that our room be prioritized. In addition, the shower door did not close properly, causing water to leak onto the bathroom floor each time the shower was used. We had to repeatedly request extra towels throughout our stay just to keep the floor dry and safe. While I appreciate the kindness and professionalism of the staff, the cleanliness of the room, the maintenance issues, and the lack of follow-through on housekeeping requests were disappointing. Clean bedding, a clean room, and properly functioning facilities are basic expectations for any hotel stay. I hope management addresses these concerns.

Thank you Canopy!

Lovely hotel, spotlessly clean and very comfortable. 10min walk to White House and very central for sightseeing The gym could be improved

I had an issue with the room I reserved, and the hotel didn't have any more suites available during my stay. However, they quickly did their best to accommodate me. They were so kind as not to charge me for the trouble and to refund my reservation. However, it's the booking site I'm having trouble with. They keep giving excuse after excuse as to WHY they have not refunded me. They went as far as to assign an agent to my case, but she only told me her work schedule and has yet to do anything more. I won't be using booking.com in the future, nor recommending them.

The lobby is welcoming and nicely designed. Our room was spacious with a generously sized bed, ensuring a comfortable stay. The shower was also very pleasant to use. Overall, the room felt cozy and inviting. The hotel is about a 10-15 minute walk from the White House, but unfortunately, the entire area around it is fenced off, so you don’t get a clear view. The hotel has a pleasant scent, and the cleaning staff clearly take great care to maintain cleanliness throughout the property. The price was quite a surprise. On Booking.com, the listed price included all taxes, but at the hotel, we were charged an additional fee for reasons that were never clearly explained. The staff advised us to contact Booking.com to resolve the matter. This has never happened to us before. Additionally, the hotel charges a damage fee per night, so be prepared to budget more than just the accommodation cost.

Exceptional

It was all around wonderful

Great location to walk to everything downtown. Clean hotel. Great friendly staff

Great staff, clean and well designed rooms. Perfect location in DC for work and for walking to tasty restaurants to seeing live music. Will be back!

Good

Great location One out of three elevators worked for the 3 days I was there. The fitness center looked and felt like it had never been cleaned and two of four treadmills didn’t work. The AC in my room wasn’t working properly and I asked them to check it when I went out for the evening, they said they’d send someone right up and never did so I got to deal with that when I got back later that night and then all they did was switch the filter which did nothing. The shower didn’t drain properly and started to overflow into the bathroom after all of five minutes. To turn off one of the lamps in my room I had to unscrew the lightbulb. I would not stay in this place again. It’s trying to be a boutique but was poorly executed

Great location One out of three elevators worked for the 3 days I was there. The fitness center looked and felt like it had never been cleaned and two of four treadmills didn’t work. The AC in my room wasn’t working properly and I asked them to check it when I went out for the evening, they said they’d send someone right up and never did so I got to deal with that when I got back later that night and then all they did was switch the filter which did nothing. The shower didn’t drain properly and started to overflow into the bathroom after all of five minutes. To turn off one of the lamps in my room I had to unscrew the lightbulb. I would not stay in this place again. It’s trying to be a boutique but was poorly executed

With the elevators

The room was extremely dirty. Hair all over the “clean” sheets. Towels were damp and musty. The bathroom clearly was not cleaned…

The room was extremely dirty. Hair all over the “clean” sheets. Towels were damp and musty. The bathroom clearly was not cleaned…

Great

The hotel is situated in a prime location, offering excellent access to attractive tourist sites. The service and reception staff are very friendly. The room was incredibly cozy, featuring exemplary decor. The bedding and pillows were very comfortable. The hotel restaurant serves wonderful food. The valet service was impeccable! We loved our stay.

Passable

The AC didn’t work . We were extremely hot to the point that we left earlier

The room was spacious and nice. Hotel was well located and clean The AC didn’t work . We were extremely hot to the point that we left earlier

Friendly staff, clean and large rooms and great location

Very good

Decent hotel room good and helpful staff Only one lift was operational. The location was far from the museums and attractions, so you’d have to rely on public transport to get around.

Decent hotel room good and helpful staff Only one lift was operational. The location was far from the museums and attractions, so you’d have to rely on public transport to get around.

Exceptional

Staff was amazing! The hotel was clean and quiet! We will definitely return!!

This was a wonderful place for our family to stay. The premium room with a queen and king bed gave plenty of space. The shower was great! All of the staff were extremely friendly. The only downside was that only one of the three elevators were working.Luckily we were in the third floor so steps weren’t too bad if we didn’t want to wait.

Nothing

I have stayed here many times. The location, restaurant, room and staff have been consistently excellent. Nothing

Exceptional

Easy check in, friendly staff, clean room, great location. N/A

Only one elevator was working. There might have several reasons for it, and I do understand all of them, but it might annoy for some guests.

The hotel was very nice. Rooms spacious and comfortable beds. I would definitely stay again.

Outstanding. Hotel is extremely clean, rooms was comfortable, service is very good and there is a Peloton. Kitchen food is also good.

Nice hotel, well located

Enjoyed our stay and would visit again.

The location is excellent; quiet and safe. 10 min by car to anywhere. We walked to a nearby café for breakfast. The hotel is well kept, clean and modern. The staff is very friendly and helpful; especially Amin. We had a very comfortable King suite. It is pet friendly and our dog felt very comfortable. I would highly recommend a stay here and will be back next time in in DC.

Great location and super cute boutique hotel vibes. Very walkable!

Excellent place. Thank you

I wish they had a coffee bar in the lobby. The ice machine did not work on my floor #6. The shower stall had a 10” crack in the floor pan. The room coffee machine button stuck and over flowed.

Everything was perfect

All good

Clean rooms, nice staff and great location

Room was spotless

The bed was very comfortable!

My overall stay was excellent. Very welcoming and very clean.

Our stay was perfect. The room we had was huge compared to other Hilton hotels. Everything that we wanted to do was within walking distance. The staff was so friendly and amazing. It was our first time visiting DC and Brett made us feel very welcomed!

I enjoyed my stay here, the staff at check in was really wonderful. The location is pretty quiet, I would have prefer an area with more stores like CVS around. I didn't like not having soap in the room- but I was able to get one from the front desk. I prefer have the disposable one time use soap, shampoo, conditioner, etc. instead of the big bottles. It feels safer to use than the ones that everyone uses. The elevator makes the place look old and so does the bathroom. There is room for improvement but I enjoyed my stay overall.

Was a very nice stay

Outstanding customer service at this Canopy by Hilton. Would absolutely stay there again!

Hotel was nice, clean, and updated. Comfortable bed! Only stayed for 2 nights. Would definitely stay again!

It was a good stay. It was Moderately nice.

Friendly staff, nice location and very walkable. Good mid-tier hotel for a very reasonable rate. And the restaurant onsite was good too. Overall a good deal.

Great location, clean rooms staff was very friendly and helpful. Restaurant in the lobby was very good.

I liked the fact that we could walk to the White House and Washington Monument from the hotel.

We enjoyed our stay. No complaints.

One of the nicest spots I’ve stayed in when visiting DC for work. A lovely renovation!

Staff was great. Room was nice, but small. Comfortable bed and nice lighting. Channels on tv were limited and the trash cans were really small, bit overall the room was nice and quiet despite the kids runming in the hall.

The paid breakfast was not value for money though.

Wonderful large room and great location. The staff were very friendly and helpful.

Very average; room was missing bathroom supplies (soap, shampoo, conditioner were not refilled); our rooms got mixed up on arrival (we were sent to already-occupied rooms); a day before our stay ended, our room cards stopped working.

Staff was excellent!

Nice property with really nice bar and restaurant

Amazing stay close to everything in DC. Very comfortable and very nice. A very relaxing aesthetic and art. Will most definitely stay there again!

Was low. Food downstairs and drinks were convenient and tasty. Staff in the restaurant were very hospitable. Check-in was awkward. Staff at check in seemed to be more courteous and friendly to other repeat guests. His tone was stiffer with me. Stay was just “ok”

Service was poor. There was no television in my room.

The room was clean, beds were comfy, customer service was wonderful, air conditioning was nice and cold (in July). Parking cost ($70+ per day) was absolutely outrageous which is my only complaint.

First night I arrived I found a condom wrapper stuffed inside the cushion of the furniture! Carpet needed vacuuming with hair all over. Shower had hair inside. I informed the guest and apparently it was not an emergency. Dirty elevator with red liquid inside, i informed the employee and he replied "ok"

This was our first time at this property, and I would definitely return.

Amazing

It was great!

Great convenient modern hotel. Corner room is the best.

The parking was $75 per night and I had to wait for my car 30 minutes.

Excellent service

Beautiful rooms, friendly staff and conveniently located.

Great location, about a 10 minute leisurely walk to the White House. The room was as pictured. Other canopy hotels offer room service, unfortunate this one doesn’t. Otherwise a good stay.

Areas of improvement: the air in the room smelled not the best upon entering, almost as if some smoke. And a robe would be great, though understand this is a 3* hotel (though not price wise…)

Hotel restaurant did not have any coffee one day. Roon had some broken items

very clean and quiet

Wonderful would come back again

Good experience. Room was comfortable, good location, and good restaurant/bar.

We arrived at 3:30, after check in time. Our room, the presidential suite, was not ready for another 45 min. No reason given, nothing was offered, ie drink in the bar, complimentary breakfast etc. after a 6.5 hour drive we were guided to sit in the lobby and wait.

We always are treated so well here. This time was no exception. We will be back!

Parking at hotel very expensive

The front desk staff are friendly and helpful. Hotel is clean and in a great location. The bed was very comfortable too and they clean the rooms every day which is nice

We enjoyed are stay quite a bit. The hotel room was quiet and comfortable. The decor was and lighting was superb (for a hotel room) as well!

Safe central area, nice clean hotel

We had a great stay at the Canopy. The room was spacious, and the beds were really comfortable. I would definitely stay again.

It was beautiful and the customer service was impressive

Updated, clean, really nice and comfortable! I will definitely stay here again!

Great stay. Rooms are well designed, with nice details like reading lamps, barn doors for privacy and TVs that allow connecting your own streaming dongles.

Very nice hotel, there was construction on the site for a new bar restauarant.

The place is good. They accommodate your needs, but they can't seem to explain the reason for the extra charge for the hotel.

Easy in and handicapped accessible rooms.

Very comfortable, clean, and quiet.

The location is perfect. Everything is clean

Safe and clean.

I enjoyed my stay. Quiet and clean with very nice staff. Room was cozy.

Pretty boutique hotel. Cozy room. Clean:)

The location was perfect for our occasion. The hotel was very responsive to maintenance problems we had with the television. They were accommodating for storing our four bikes.

The location and hotel staff were wonderful. The rooms were nice but you have to be mindful of a lot of neighborhood traffic and fire trucks at all times of day & night. Also the hotel was clean but the walls were showing wear and tear, as well as missing paint. The worst part of the hotel was the daily restaurant breakfast. The service was terrible and the food was mediocre. If it wasn't for Janae I would not have continued to eat there. She was wonderful. Maya at the front desk was a delight as well.

Property is good

What a difference! I have been staying in hotels back to back for a couple weeks now. Staying at the Canopy Dupont Circle felt like visiting an old friend. The staff is amazing and the lobby level bar, restaurant, and common areas are cool places to work, meet friends, and just hang out!

We loved our stay here!

The cleaning staff needs to pay attention to details!

Also some of the fixtures were broken - like the bathroom rail, some of the electrical fixtures & the bedroom door railing.

Easy to walk to and from notable areas in the city.

Brett, the manager is always visible, supporting the staff, helping guests and making sure all is going well. Location is great. Rooms are always clean and comfortable, with friendly cleaning staff.

Parking was the only complaint I have. I am a parent dropping off my kid for college and of course I had a 15 seater van but could not park in the hotel parking due to the size of the van.

Great service. Expensive parking

This hotel is ideal, waking distance to the White House and so much more! Highly recommend. Room was amazing love everything about it!

No tooth brush No toothpaste Garbage cans too small

The hotel was not even full get more parking You should not have to walk 10 minutes away to park

The room was ok but very dark. It looks towards another building too close so you can see outside if it is sunny or rainy. The was also only one cleaning in a whole week. Reception and bar service was very good but restaurant staff is not friendly. Not sure I will stay back again.

The staff of the hotel are extremely pleasant.

Great room. Location was also great. Wish there were more amenities on-site but otherwise a good choice.

The location was very walkable and the staff were very helpful and friendly.

Courteous and helpful front desk, comfortable accommodation, high average restaurant. Overall, a good experience

The room was quite well maintained, clean and big. The property looked like new but no, I think Hilton remodeled it so one of the elevators is so old. For some reason they’ve never provided us the proper number of towels. And the towels were very uncomfortable every night. Old, thin and rough feeling towels. Otherwise we enjoyed our stay!

The entire staff is by far the best I’ve ever had.

Front desk staff attendant was very rude and annoyed at our requests for our car from the valet parking. It was $76 per night and we felt like it was a bother to them to get and park our car. They did not have a manager’s reception as advertised on Expedia either which was a big disappointment to us, I booked this hotel over other because of the managers reception. Very underwhelming with the stay.

Great staff. Clean and comfortable rooms. Right in the middle of DC.

Great location.

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In the best location, the middle of everything!

Great!

Staff at the front desk were very welcoming.

Beautiful location, felt safe and comfortable. Nice rooms and good restaurant. Helpful front desk, allowed us to check in early and stored baggage after checkout so we could continue exploring DC without them before heading for our train to VA.

Hotel location was great and easy access to Uber and city for business appts. Restaurant was great and convenient. Hotel was quiet and comfortable. I would definitely stay here again.

Overall it was ok. There is no parking here and valet was $76 a night, luckily there were a couple of PMIs1-2 blocks away that we used for about $35 a night. The hotel room did not seem super clean when we arrived but they do have daily housekeeping. The front staff were very nice. There are three elevators but only two ever worked it seemed and one was so old and badly needed repairs. The hotel wasn’t impressive or anything to write home about but it did the job, I guess.

Our stay is amazing so thankful to Ms Maya she is very accommodating & approachable she is the Best !!! Hope everyone just like her always with a smile 😊 Keep up the good work ❤️👍

Great service from staff. Bath was an odd design and the towels were rough. No excuse for a $00/ night hotel. Good restaurant (good). Nice lobby.

Great location, friendly and helpful staff and nice rooms/facilities.

Love this place.

VERY POOR lighting in the room, especially the bathroom

.

Now, the kitchen in the hotel is no good.

The manager of this property is always there and always available and customer focused. We love this place!

My one complaint is the elevators. One was out of service, the service elevator was seldom available and the wait for the remaining elevator was long. In addition ALL elevators were out of service when we were leaving on Sunday.

I expected more from this hotel but was disappointed shower floor looked dirty hard water stains all over sink hair on the towels stains on the walls

The canopy was a great stay. It was a comfortable walking distance from the national mall (though might be a bit too much if you have difficulty walking). Tons of great food around. The room was huge and had a fridge in it. We definitely enjoyed our stay and would go back

Love the hotel in a very convenient location

Quiet, good service, good price

The restaurant seemed way understaffed. Ridiculous wait times for breakfast.

The hotel staff at the property were exceptional. From the front desk to the restaurant to housekeeping, we were well attended to and appreciated the outstanding care and service. We will definitely stay here in the future.

Fantastic hotel. Very clean and great looking. Staff was excellent. The food was very good and key to evenings after long days touring. Lively at night but family friendly which worked well for our family. Highly recommended. We will always stay here when in DC.