Best Western Plus University Inn
About Best Western Plus University Inn
Featuring free WiFi and a fitness center, Best Western Plus University Inn offers accommodations in Winston-Salem, 1640 feet from LJVM Coliseum and less than 0.6 mi from BB&T Field. The property is set 2.5 mi from M C Benton Jr Convention Center. The hotel features an outdoor swimming pool and a 24-hour front desk. A continental breakfast is served each morning at the property. Hanes Mall is 6.8 mi from the hotel while Wake Forest University is 1 mi away from the hotel. The nearest airport is Piedmont Triad Airport, 27 mi from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel staff is frequently praised for their friendliness and helpfulness. However, the hotel's cleanliness and maintenance are major areas of concern for many guests. The rooms and common areas are often described as outdated, dirty, and in need of repairs.
- Friendly and helpful staff
- Convenient location for some guests
- Poor cleanliness and maintenance
- Outdated rooms and facilities
- 4/5
Very good
- 5/5
Exceptional
- 3/5
Pleasant
- 2/5
Disappointing
- 2/5
No coffee maker or microwave in the room
- 0.5/5
The toilet was broken sewer gas was coming from the toilet. The carpet was filthy. The elevator was very noisy needed repair. The refrigerator had a big dent in it, and the cabinet was broken. The staff was very friendly.
- 4.5/5
Overall a good value. Some remodeling/upgrades would be great. We've had many stays at this location and some things need to be updated.
- 4.5/5
Some remodeling/upgrades would be great. We've had many stays at this location and some things need to be updated.
- 3.5/5
Location is very convenient and close to Wake Forrest Campus The bathrooms are very small and the tub was in terrible condition…peeling, no handle bars, very tight..you had to move between the sink and the toilet to open and close the door.
- 3.5/5
Location is very convenient and close to Wake Forrest Campus The bathrooms are very small and the tub was in terrible condition…peeling, no handle bars, very tight..you had to move between the sink and the toilet to open and close the door.
- 4.5/5
The check in process was extremly slw with two people working. The line to check in was out the front doors.
- 4.5/5
The check in process was extremly slw with two people working. The line to check in was out the front doors.
- 0.5/5
Phone was broken , cable...
- 0.5/5
Phone was broken , cable wasn’t working
- 2/5
Close to where I had an event Unconcerned staff
- 2/5
Close to where I had an event Unconcerned staff
- 1.5/5
We got there really late Saturday night and came in just to change and leave, so we didn’t notice the condition of the room. The room hadnt even been cleaned at all before we got there. The sheets were dirty and the pillows had dried bloody boogers and snot on them. When we went to the desk at about 2 in the morning they said they needed to “check if they had any clean sheets”, which was a little alarming. I was so tired that I didn’t even think to take pictures before I stripped the bed and remade it. There were crumbs all over the floor and the bathroom didn’t look like it had been cleaned in at least a couple of stays. The staff was very nice though.
- 1.5/5
We got there really late Saturday night and came in just to change and leave, so we didn’t notice the condition of the room. The room hadnt even been cleaned at all before we got there. The sheets were dirty and the pillows had dried bloody boogers and snot on them. When we went to the desk at about 2 in the morning they said they needed to “check if they had any clean sheets”, which was a little alarming. I was so tired that I didn’t even think to take pictures before I stripped the bed and remade it. There were crumbs all over the floor and the bathroom didn’t look like it had been cleaned in at least a couple of stays. The staff was very nice though.
- 1.5/5
The clerk was nice. The maintenance man is nice. One the website is says that there are coffee makers in each room and microwaves. The first thing we noticed was there was a plastic cover over the smoke detector!!! Hot is a good choice for my husband's. Then to find no microwaves or coffee makers was very disheartening. So I got downstairs to tell her and she said they haven't had those two items in rooms for years.. she said that's on Booking for not updating the information. So with the smoke detector, they say that the previous person put plastic so they didn't have to go outside. We had a house fire a couple of years ago and that's nerve-wracking this. Plus with previous people smoking in the room. We missed out on so many birthday activities for 3 days because I couldn't stop my nose from running and eyes from running. When my tears ran, my skin would burn so it was from weed. It was the worst trip ever. We saw a family very little. Oh yeah, the pea trap under the sink smelled like rotten eggs. I think all of these things need to be fixed asap. We will never stay there again. There wasn't much convenience in the hotel. The chair under the desk was broken and my husband nearly fell out. We've never been this disappointed. They wouldn't let me have a receipt and said it should be from your company. I have been so sick from the allergies that I am finally getting better. Thank you for having this platform for those of us who have issues.
- 1.5/5
The clerk was nice. The maintenance man is nice. One the website is says that there are coffee makers in each room and microwaves. The first thing we noticed was there was a plastic cover over the smoke detector!!! Hot is a good choice for my husband's. Then to find no microwaves or coffee makers was very disheartening. So I got downstairs to tell her and she said they haven't had those two items in rooms for years.. she said that's on Booking for not updating the information. So with the smoke detector, they say that the previous person put plastic so they didn't have to go outside. We had a house fire a couple of years ago and that's nerve-wracking this. Plus with previous people smoking in the room. We missed out on so many birthday activities for 3 days because I couldn't stop my nose from running and eyes from running. When my tears ran, my skin would burn so it was from weed. It was the worst trip ever. We saw a family very little. Oh yeah, the pea trap under the sink smelled like rotten eggs. I think all of these things need to be fixed asap. We will never stay there again. There wasn't much convenience in the hotel. The chair under the desk was broken and my husband nearly fell out. We've never been this disappointed. They wouldn't let me have a receipt and said it should be from your company. I have been so sick from the allergies that I am finally getting better. Thank you for having this platform for those of us who have issues.
