Clarion Pointe Addison - Dallas North

great location. first room we were sent to wasn’t what we asked for. the second didn’t have air conditioning. the third we had problems with our keys all night and morning. decent beds and showers though. minimal breakfast to put it lightly.

I liked the location and the bedding was okay. The hotel is incredibly run down. The bedding was okay, but if it hadn’t been, I would have moved hotels. The bathroom was gross, the toilet paper dispenser fell off the cabinet, the drain was rusty and crooked, the carpet in the hallways is really worn and filthy. The walls need paint, there’s no vent in the elevator, so it’s 90 degrees in there. There’s no place to put luggage. I shared a room with my sister and we had to open our suitcases on the floor. She’s 72. Consider how difficult it is for older people to have to lean down to a suitcase on the floor. It was just gross

Exceptional

The hotel it's self was hot as hell, the hallways, the elevator, the main entrance it also has a very weird smell , I had to move rooms three times because the ac unit did not work. You can tell people smoke pot in the rooms one of the rooms I moved from the smoke detector had a shower cap over it then the last room I moved to had the ice bag covering it, I had to climb in top of the bed to rip it off the smoke detector. I couldn't get the TV work no matter I did so I had no TV the whole time I was there. The front desk guy that check me in knew about the ac on the rooms not working and one of the rooms having the smoke detector covered.

Newly renovated hotel with very nice rooms. The price was great.

Exceptional

I was nice . Kids enjoyed the pool!! N/A

Very good

Very good

Very good

👍🖕🙏

It was clean and spacious and they had a pretty decent breakfast. Waffles, cereal, eggs and sausage and toppings for yogurt but no yogurt? 😆 Anyway it was good enough for free. The only complaint I have really was the A/C unit would not keep the room very cool during the day. It being mid May it's not even very hot in Texas yet so I can't imagine what the end of June through August would be like. Yikes get ready to sweat 😓 All and all it was a pretty good value!

Exceptional

Exceptional

Large comfortable beds, location, rooms are nice Nothing wrong- but they were under construction if that bothers others?

nothing really dirty and left over food in fridge and pee stain on the bed

All the staff were very friendly, professional and helpful. Front desk staff were excellent. Rooms, hallways and common areas were all clean and well kept. Safe, quiet and convenient location. The breakfast could be better. There is room for improvement in this area.

really dirty and left over food in fridge and pee stain on the bed

Fire alarm at 1AM, left building and sat in truck till fire department left Information of fire

Good

Fire alarm at 1AM, left building and sat in truck till fire department left Information of fire

Very good

Great Great

I booked 2 rooms and one of the rooms was not ready when we arrived, even though it was after check in time. Also when booking the hotel, it was described as a pet friendly hotel, but the man at the front desk said no pets were allowed and was very rude.

Hotel is being renovated and construction dust everywhere. Reserved jacuzzi room and it was out of order. No towels and instead of bringing towels they moved us to another room. So tired of walking long long hallways. Breakfast buffet was very limited with no fruit, plates, breads or muffins. Had to get front desk staff to provide food replacements for 9 people at 8am the 1st morning and 5 people at 7:30 the 2nd morning.

No breakfast when we stayed. I asked one of the staffs. This is exactly what he said, "I think it's not avaible today, maybe tomorrow". Are they serious!? what!?

There was no breakfast roaches and smelt

Was advertised as having breakfast on Expedia. When I showed up, no breakfast due to construction! Why not spend a few minutes to update your information in Expedia? If you’re renovating and can’t serve breakfast, update your listing. Bathroom had lots of moss and algae. Not going to this place again.

The front lobby is under construction - the pictures on hotel.com are significantly different than what we experienced. The room had no remote and the soap dish was dirty. The jetted tub was horrible and it the shower for the room. So it was cold taking a shower didn’t a mat so it was slippery. I would have never booked this stay had I known the condition it was in. There was no breakfast due to the lobby being under construction as well.

Thanks

After getting to my room, I realized that a lamp was missing a lightbulb, and the next morning when I went to get in the shower, I realized I had no showerhead. They corrected the issues quickly, but it was still pretty surprising. Would consider staying there again once the remodel is complete, but I wish I’d been informed.

The hotel is refurbishing, remodeling and refreshing hopefully everything. I will say room was clean but the hallways, elevator and lobby is a mess! Bad smells too! I did not want to stay but you know with Hotels.com there isn’t anybody to call and explain the hotel is not in any condition for guests.

All was good

We paid extra for the room with the jetted tub but all the controls were screwed in so the jets didn’t work. We should have been told that or the room not advertised as such. Feel ripped off

The room was a complete disaster. A thick layer of dust and dirt covered everything the eye could see. I didn’t even want to touch the bed for fears of bedbugs. Walking in to the bathroom was like walking into an abandoned building. The roof was falling in on it self, the bathtub was horrible dirty, and the toilet was covered in black mold.

The room was pretty stuffy when I walked in. I had to by some air freshener for some relief. There was a small bug on the bed sheets, so we decided to take the sheets off and get a replacement. These would've been the only issues until we needed a new set of towels and they "didnt have any because ALL of them were being washed." That is ridiculous if you ask me. How do you not have towels ready for availability as a hotel for your guest? Besides these, the bed was pretty comfy and the water pressure was great. The AC was also great compared to other hotels that would have defects.

The room is musty, old, stale. Abt mk ke throw up. The furniture is goodwill donated. Bed is old, lumpy and musty too. Cant wait ck out. Rooms should be no more rhan 25.00 a night. MOTEL 6 is a palace compared to this dump. Im should the state health inspector is blindl

Enjoyed my stay clean room

Bathroom was clean and spacious, but needs upgrades. Overall, the facility is in need of renovation. Please consider using non-toxic eco-friendly cleaning solutions that don't harm your guests with sensitivity. Thank you.

While they do serve breakfast, variety was not offered. It should be a pork and turkey option. The eggs look like small pancake patties, and there was no gravy offered with the biscuits. Also always look forward to connecting our ROKU for other optional tv. They had the hook-up for it, but the remote provided DID NOT ALLOW YOU TO SWITCH MEDIA. FOR ME VERY DISAPPOINTING.

Room was clean, comfortable and spacious. Property location was very convenient to our friends and family.

Whirlpool is very cool! Also theres a nice little breakfast in the am

Everything checked out 👌 perfectly.

Nice staff

I HIGHLY RECOMMEND THIS HOTEL Please DON’T allow any negativity by any negative energy cause you to miss out on a comfortable & well pleasing experience Be well and prosperous in life Amén

I specifically booked this hotel because of its free breakfast, but when I went to get it, it appeared inedible and nothing like the advertised images

This is an excellent hotel, conveniently located next to the highway. Although it isn't in what most would consider a nice area, we felt safe and the lighting at night around the hotel was very good.

NA

The bed next to the window need replacing as it is lop sided by ware

Room wasn’t that clean

Smell musty in the room.

The room smelled old stained covers the bathroom had mold above the bathroom door and around the toilet and along the tune and tile. I let the front desk know about tge situation and she said she would send housekeeping, but it was still there and they didn't change a thing not even the bedsheets they just mad the bed. I will not be returning.

When I brought these concerns to the front desk, the staff were dismissive and unhelpful, offering no real solutions or apology. The customer service was just as bad as the condition of the room. If you’re considering staying here, save yourself the trouble and look elsewhere. This was by far one of the worst hotel experiences I’ve ever had.

The breakfast options were inadequate and not pleasant at all

Byruru5wyj

Room very out dated and not a clean experience. Were allocated a room for disabled and stinking of tobacco smoke. Environment not maintained especially rear door to access parking area.

This hotel is outdated and dirty. The bed is a brick. The building had terrible odors. The chair in our room had crusty stuff in it. There was a roach in the tub. The front desk staff watched us leave after check-in and then called 10mins later to tell me we had to return the luggage cart… she was polite, but very off putting and unnecessary as they were not busy & they had other carts available. I would not recommend this place for my worst enemy.

Very standard low quality motel. Bathtub was brown and carpet had cigarette stains everywhere. I guess you can’t ask for much but I’d expect better from Best Western

Great service

Staff was friend and check in / out was easy. Room was too hot as was our other family’s room on the opposite side of the hotel. We picked this place because it was close to several spots we were visiting, so it was convenient.

The hotel was not how it was advertised. Jet tub was filthy looking I wouldn’t wash a dog in. Room smelt like mildew. Wasn’t in there 30 secs before leaving and checkin into another hotel

Everything was great

Toilet was not flushing good

Bedding was dirty, room never cooled down, there was constant noise above and around me- there is no noise deafening. Staff was nice enough.

I'll never book this hotel again.

Good

Nice and very clean hotel!

Staff was very kind and helpful. Pool was great after a long trip. Breakfast was better than just bagels and cereal so not complaining

Love this place, the only place i stay at!

We arrived and the room we got was very dirty. There were stains on the sheets and the curtains. A dead bug in the bathroom, the toilet was dirty and the carpet was not well vacuumed. I went to the desk to ask to cancel my reservation for the weekend. They informed me because I booked thru a third party they would not refund me but I could move rooms. The second room was cleaner but the place and bedding is very worn.

First room smarties like mildew so badly i opened the door and my allergies went haywire. Front desk gave us a second room with not so strong a scent but weird green growing on the ceiling. I wouldn't be suprised if they're was black mold in the walls. Customer service at the desk was great. Bed was typical and i slept well.

They were very stingy with towels, even running completely out. The coffee was terrible (including the pods in the room). The elevator was unbearably hot and the rooms were humid. Staff was decent enough though.

Was surprised by the mandatory check in deposit of $100 which I did not see on Expedia posting when booking. I would recommend this hotel/

Had an 8hr flight delay. Finally arrived at hotel at 4:30am. Nobody at the front desk - had to wait 30min for someone to show up. After checking in and dropping off stuff at the room went to the vending machine to get something to eat and drink. The garbage can next to it was overflowing onto the ground and the vending machines weren't working. Went back to the room to shower and sleep. There was a jetted tub in the room that doubled for the shower. The curtain rod was falling off the wall and the tub jet controls were broken. Plus, since the tub was IN the actual room the room felt sticky the whole time. The bed was large and very comfortable, but not worth what I paid for a tub I couldn't use.

Good hotel. In a great area. Quiet and walkable to several restaurants. The room could use a little update, but it was clean and the customer service was awesome

This place was horrible. The tv didn’t work, the a/c didn’t get cold and it ran very loud. The bathtub, toilet wasn’t clean. The towel had boo-boo stains. When I asked for it to be corrected the guy up front said nothing could be done or cleaned until the morning. My girls and I traveled and got in about 1030pm and were tired. We were so uncomfortable. I didn’t fall asleep until 3am.

I was there from sunday til friday. Staff was very helpful. Breakfast was lacking as the potatoes were hard with no flavor and the bacon seemed like it was microwaved or reheated. Didnt offer straight orange juice.

Great value for the location, room and services. Highly recommend it!

Wonderful room, great customer service, and good breakfast. So many wonderful restaurants and stores within walking distance or a short drive. Right by the Galleria!

Great stay

Clean rooms and staff were very friendly and helpful

👍

Comfortable bed. Just what we needed for 1 night.

Great Breakfast and wonderful staff.

Front staff was amazing and they were really nice and helpful.

Clean, spacious, quiet , neat

Very clean and well maintained. Staff was very accommodating and nice.

Goood

Travelled with family and would stay here again.

Stayed at the hotel for 3 nights.The bed squeaked. At breakfast, there was always something important missing, no waffle batter, or no bread of any type, or no plates. The room was very spacious and it was reasonably clean.

Staff was alow to respond. Common areas and room was not as clean as I prefer.

The hotel isn't fancy but the jacuzzi tub in our room was AMAZING!!!

Staff is very friendly and efficient.

Highly recommended to stay at. Very clean and comfortable.

Room felt moist when we walked in. Air conditioning was not good and the room felt humid

The employees were all very friendly, the room was comfortable and clean, easy check in.

I really liked the hotel. Very clean.

One thing the tub was either backed up or slow to drain just FYI

Awesome

This is a great practical hotel stay for the business traveler. It is close to a lot of things and walkable. Clean, bed is fairly comfortable and the staff is friendly.

Older hotel in a very convenient location. On a weds. It was quiet

Everything was ok

I really don’t have any interest going back. Hard to get a fresh towel,

EVERTHING WAS GREAT

Good service for the money

Hotel was in a good quiet area. The hotel staff was friendly. The room was nice, but the property was a little outdated which made the room/hotel feel humid. Breakfast was nice and had quite a few food and drinks options. I would stay here again.

Everything was good except for the room, it’s a little old

Convenient location. Was perfect for what I needed. Coffee machine was broke at breakfast. The breakfast was just ok.

We enjoyed our stay. Perfect location for Dallas activities. Only issue is a limited free breakfast. Would definitely stay again.

Everything was fine except that the bed was too hard. Also, I can't sleep under these heavy comforters. The sheet is too light and the comforter too heavy. Need just a blanket.

.

Great Experience, I must say I was impressed

Great price and localization

Good quality service.

Microwave buttons was dirty and fridge was broken but they brung another One it’s close by a lot of food spots

Property is not clean, we couldn’t get clean towel cause they ran out, there is people hanging near the dumpster, our shower was slow to drain it was hard to clean after each use, it was yellow stain on bed sheets and white stain on curtain that looked very nasty!!! Staff was nice the water get really and hotel is in a convenient location is the only plus about our stay.

A lot of drug activity at night. Beds were super hard no room service. Our rooms didn’t have towels.

Staff was terrible, unprofessional and rude.

Breakfast was average to poor, very limited choice.

While the room was generally in good condition, the tub faucet did drip all night long. The facilities were adequate but the vending machine ripped you off continuously. The largest concern is with the large party the owners permitted to have happen over two nights where gentlemen were drinking and cooking on the fire exit doors and taking up the conference room just down from my room hooting and hollering all night long. My concerns were expressed to the front desk but nothing was done to alleviate my concerns. This hotel is to be avoided as the staff cannot be trusted to keep the guests in line. Lastly, the full hot breakfast was an absolute joke with barely enough food to go around and extremely limited options clearly intended to save money.

The breakfast options were pretty bad, even the coffee wasn't worth drinking. Be careful around the pool area, the was a step that wasn't marked and I fell. The staff were very nice and helpful and it was conveniently located.

Overall it’s was just ok. Other than a party of about 30 or more people staying up partying at night and loud. The rooms and service were ok. Management just let it go in night after nights the food they were cooking lingered throughout the bottom floor and smelt terrible for several days.

Breakfast was good.

Nice. And good for family

For the price, it was cheaper in the general area and the staff was very kind and the room was good. The cleaning and all was good as well and felt safe.

Room was dirty and property is outdated. Walking in there’s a smell, I should’ve left, but my stay was only overnight, but I’ll never stay there again

Good!

We had a nice stay for the week

Vey fair rates, solid amenities such as WiFi and continental breakfast. Fitness center gave some options for cardio; bar bells and a multi-workout machine round it out. Closed for this time of year was the pool. Excellent option if you are staying in Addison.

The front desk personnel went above and beyond to help me print out a paper that I really need it for my appointment later that day.

Great property

Bad breakfast, AC unit broken, and they didn't clean the rooms. Sloppy place.

They are not doing proper maintenance on this place. The AC units were out on both my and my parents rooms. The breakfasts were the most stingy I have seen in a long time. Not a great place.

Not bad, clean enough to feel comfortable

Only complaint is that, other guests need to understand courtesy when they are on floors above other guests. The stomping was highly unnecessary.

Great late night check in. Nice room and great bed.

Muy sucio los pisos no tienen buena limpieza

I love the hotel nearby every place neighborhood

Everthing was good room was good bed was conformable but the air unit was nit working right but overall i sleep good i would recommend to stay at that hotel

it was good

Breakfast was disappointing but coffee and latte machine were good.

Good service

Great staff. It was easy to get to shopping and dining.

Out dated building, could use a renovation. Friendly staff and clean.

Smiley face staff.

Hotel charge me a check in extra fee non indicated anywhere in the reservation documents