Residence Inn by Marriott Asheville Biltmore

Good

The breakfast was awesome, and staff was very knowledgeable about the area. Elevator was not working and the pool was being repaired.

The breakfast was awesome, and staff was very knowledgeable about the area. Elevator was not working and the pool was being repaired.

Exceptional

Staff was very friendly and helpful. Room was clean when we checked, in but the day housekeeping came they did not do a good job in the bathroom.

We booked the Studio Room. Although it was spacious, the bed was hard, and it seemed quite small for a queen-size. It didn't have a bathtub in the bathroom, as advertised. The pool and hot tub were out of service for repair, which was quite a disappointment for us. Breakfast offered a limited selection of dishes. Some staff were nice, while others were not. Low-budget hotel!

Location Ac unit sounded like a jet plane starting up and very loud . Had a hard time sleeping since it would wake us up when it came to n

Location Ac unit sounded like a jet plane starting up and very loud . Had a hard time sleeping since it would wake us up when it came to n

Staff was very friendly and helpful. The gentleman who checked us in was extremely kind and went above and beyond. You could tell the hotel and been recently renovated. We didn't like the set up of the bathroom, with the sink outside. Breakfast was mid, but the staff on duty in the cafe was monitoring every little thing we did and made us feel uncomfortable.

Staff was very friendly and helpful. The gentleman who checked us in was extremely kind and went above and beyond. You could tell the hotel and been recently renovated. We didn't like the set up of the bathroom, with the sink outside. Breakfast was mid, but the staff on duty in the cafe was monitoring every little thing we did and made us feel uncomfortable.

Staff very friendly.

Exceptional

Great staff. All were friendly, professional and helpful

Great place to stay.

Very nice stay, facility was nice and so was the staff We kept having issues with our ac and staying on what we set it on.

We kept having issues with our ac and staying on what we set it on.

Joint birthday celebration with my husband. Breakfast was excellent! Cage free scrambled eggs, sausage links, bacon, potato slices with skins, onions and peppers . Toast, bagels, muffins, bread, DIY waffles, cereal, yogurt, fruit… close to all but far enough for privacy. Informative and friendly staff. Front desk young man gave us the best pizza just three storefronts away! Standard Pizza is so not standard. Clean efficiency rooms. No complaints. Will go again. Only 1/2 mile to entrance of Biltmore.

Cleanliness, location A little pricey. Check in staff not too friendly but ok . Not what you normally experience at other Marriot Inns

Cleanliness, location A little pricey. Check in staff not too friendly but ok . Not what you normally experience at other Marriot Inns

Exceptional

At night our room was quiet, dark, and just right for sleeping. Our bed was very comfortable. All staff were polite, friendly, and professional.

The Property was very nice and area charming so sad for what happened to the people in Asheville the week after we left

Great staff, clean, nice breakfast, quiet, great amenities. I travel a lot and was very impressed with this hotel!

We loved this Inn. Very clean, has excellent staff, blackout drapes. Loaded with refrig, stove, dishwasher and lots of fresh white towels. Breakfast was wonderful. Hot coffee, tea,juice, eggs, toast, oatmeal, yogurt, it was all there. We were also 1 mile from Biltimore gate, and 3 miles from downtown. Highly recommend this place if you come for a night or a week.

Very good

Room was very large, very clean and all the kitchen items were clean and very useful. Excellent breakfast, 2 great cooks. Counter staff very helpful and pleasant.

Comfortable bed

Comfortable bed

We loved the the of the rooms. We like the full kitchen and living area. Very spacious. Very modern bathroom also. Easy entry. We used the large table off the lobby to play family games in the evening.

Great staff and good breakfast!

Breakfast was nice. Had a dog in the room next door. Dog started barking when occupants would go to breakfast. Not a great way to start the day! Tried to call front desk and phone wouldn't work. Made reservation on booking.com and was unaware it would not qualify for rewards program. Frond desk did not say anything when I gave them reward number at check-in. They would have been able to see reservation was made through booking.com, and did not inform us it would not quality.

Breakfast was nice. Had a dog in the room next door. Dog started barking when occupants would go to breakfast. Not a great way to start the day! Tried to call front desk and phone wouldn't work. Made reservation on booking.com and was unaware it would not qualify for rewards program. Frond desk did not say anything when I gave them reward number at check-in. They would have been able to see reservation was made through booking.com, and did not inform us it would not quality.

Beautifully landscaped, clean interior. Friendly folks at the front desk. The breakfast was excellent.

We prefer the Residence Inn hotels by Marriott we feel at home when we stay there, whether it is Tennessee or North Carolina.

Beautiful neighborhood walked down street and had a burger off the food truck and a beer at the local brewery. Saw a black bear in the park close by.

Here just for one night. Very comfortable and relaxing. Wish we had more time to stay longer.

We have stayed here several times while visiting Asheville for the weekend. We love the location; walk-able to many restaurants and breweries. It's a little quieter and less busy than staying in downtown Asheville, which we appreciate. Love the spacious rooms and the kitchen. The breakfasts are great and there are a lot of options to choose from.

We liked the spacious room with the full kitchen minus a stove, a king bed, and a couch. The free breakfast was good. The stools at the table in the room were uncomfortable with no back rest. The hotel was in a great location to visit the Biltmore Estate, the Asheville Visitor Center, take the Hop On, Hop Off Trolley with 10 stops and eat at several local restaurants. Our room was quiet except when the ac fan turned on.

Otherwise the hotel was great. Nice room, clean and the staff were great. The breakfast provided was satisfactory. The location of the hotel was great.

Had a great stay and they are so accommodating with my 2 doggies. It’s close to everything! Will definitely stay again, we enjoyed our stay.

This was a very nice property. I would definitely stay there again.

The gentleman thats works 2nd shift at the front desk was extremely helpful and nice. Room was clean and comforrable.

Super well maintained, very comfortable and spacious. Good location.

Pepe the kitchen manager is a treasure.

Was warmly greeted upon arrival, room and public spaces were exceptionally clean. Breakfast offered a great assortment of breakfast items. Was very comfortable, wouldn’t hesitate to stay here again. Only negative was room was next to elevator, and the operating of the elevator was somewhat annoying. It wasn’t excessively loud, just produced a humming noise when operating.

The accommodation we stayed in had a tranquil ambiance that was conducive to relaxation. As we did not bring any pets along, we expected the room to be free of any pet-related mess. However, we were disappointed to find that the floors, particularly the carpets, and the bathroom were covered in pet hair, which had accumulated in corners and even in the bathtub.The beds were not that comfortable we left a day early to go back home

Husband at nearby hospital for heart surgery. Staff was so kind and supportive even offering early check in after being in the hospital for 48 hours straight to rest and clean up.

Everything here was super clean! Breakfast was one of the better hotel breakfasts we have seen. We enjoyed the stay with family.

Perfect location for the Biltmore Estate and local businesses

I was able to check in early. Everything was clean-- the room, pool, laundry room, spa, fitness center, the property, the dining area, etc. Breakfast was great. Its free and they have a waffle maker. I went to every one while there. They have a wide variety of food. There are many different tables and seats to accommodate everyone. The hotel is dog friendly, but they weren't running all over the place. The spa was a wonderful temperature and there are towels stocked in the pool area as well as the fitness area. All of the staff is nice and friendly, going the extra. The laundry is not expensive. I washed two loads for less than $10. That includes the detergent that was sold on site. The heat works wonderfully in the room, which was needed during the rainstorm last week. Anything that you need extra, the staff has no problem accommodating you. Receiving packages there is a breeze. There is a room up front. Parking is FREE! The beds are comfortable. The room was clean, and I always carry Lysol spray everywhere. I didn't have to bomb the place. I was able to choose the floor that I wanted to stay on. There are three floors and thankfully, the elevator is not slow. Big bonus: the place was quiet. That's saying a lot, especially since I had my baby with me crying some nights. It was a relief that my family was able to have the kitchen so that we could cook and store our meals. Overall, it was a wonderful stay.

All was good except upon arrival we were told there were no more rooms available like we had reserved and were told we'd be given a handicapped room. It was ok except the bed seemed basically like a mattress on the floor, but it was comfortable enough so that wasn't a big deal.

To begin with, only one elevator was working... it took 5 minutes to get up or down. There was no hot water, they said they didnt know when it would be fixed. The wall thermostat wasnt working, it was freezing in the room... probably wont stay in that Springhill again.

We had a nice visit. Felt very safe and it clean and staff was very helpful.

My 3 little pups and I stayed here 5-19 November 2023 and had the most wonderful stay. The staff are very friendly and accommodating. Our room was extremely clean, comfortable, and welcoming. We were close enough to the elevator and the stairs to make potty breaks very quick & easy. The entrances to the hotel can be a bit tricky with bags and pups in tow, but the hotel staff did help when and where they could. Only one elevator and only one level entrance to roll things in, so if you aren’t lucky enough to get parking close to that entrance, you’re likely going to break a sweat, no matter how cool it is outside. The pet walk/relief areas were VERY dark at sunset. I did suggest to the hotel staff to install at least some ground level lights at the base of the building that aim away from the room windows at that level to provide more light. My little flashlight wasn’t enough to feel comfortable in the darkness, especially knowing there are black bears out there. I must say too, it is absolutely infuriating that some pet owners feel like they don’t need to clean up after their pets. They ruin it for everyone else. I stepped in 💩 twice!! The leaves on ground were fairly thick because of the season, so it was hard to…

Quiet, comfortable, and clean

Great location for walking to restaurants.

I liked that it was a mini apartment with great amenities. The staff were knowledgeable and friendly.

Super clean

The room was very nice and had all the items one would need for a long term stay.

I travel to Asheville on a monthly basis. A few months ago I found this hidden gem. The hotel was renovated and the facility is pleasant clean and clean. The whole staff is amazing; friendly and helpful. My new place away from home.

Nice hotel..

Breakfast

Recently renovated. This is a nice hotel with spacious rooms. Hotel associates were very friendly and helpful.

Nice room and clean property. Breakfast was a bit below the level of the Mount Pleasant Residence Inn we stayed in just prior.

The room (one bedroom suite) was clean, comfortable, and very roomy. We enjoyed having the convenience of a kitchen. The front desk and breakfast staff provided great customer service. We were very pleased with this property and enjoyed our 5-night stay.

The accommodations were great and the staff were very friendly and helpful. Would definitely recommend.

It was a pleasant stay. The staff was polite and helpful!

Great location. Quiet and clean. 5 minutes to Mission Hospital. 5 minutes to Biltmore estate. Plenty of food, gas etc within walking distance as well. Only issue was parking lot construction. Otherwise great

Good hotel in a great location for accessing the Blue Ridge Parkway as well as routes elsewhere and the city itself. Nice room , quiet, easy parking. Great to have a kitchen when staying for a week. Only things I would change are a bigger tub and a better set of pans in the kitchen.

I always stay at a residence inn. Best staff. Best breakfast. Clean rooms.

Staff were friendly and efficient, they all welcomed our aged dog.

I had to cancel.

Property is clean, staff is super nice and engaging. Had accessible luggage carts and the rooms are spacious, clean and really comfortable. We are liking these properties and will continue to book going forward.

This is a wonderful Marriott. The staff are top notch and friendly. The room was well designed with excellent amenities and even windows that open !! The breakfast was better than usual and the staff there were so helpful. In that space they had games for children and books to share. And , thus property is located near good restaurants and shopping. We would stay again when we return Thanks to everyone there for a job well done

The Residence Inn was a great place to stay with our fur babies. Everyone was very inviting and friendly. The accommodations were very comfortable. We’ll be going back in the future!

Was extremely quiet. Great for families. Lots of space

The staff was friendly and helpful and went out of their way to make our stay special & enjoyable.

Nice location

Nice place to stay with reasonable rates.

The only negative would be the mattress in our room should be replaced soon. Everything was clean. The staff was great. The breakfast was pretty good.

Everything was great. Friendly staff, good breakfast, clean, quiet, convenient, spacious room, well equipped kitchen.

We were happy with everything!

Wonderful accommodations and great breakfast

This was one of the best places I’ve ever stayed. Roomy, clean, secure and close to everything. Really friendly staff, excellent breakfast choices, indoor pool which I did not use but it’s still a nice option along with a workout room. My king suite had a large comfortable bed, nice living area, good TV and full kitchen. They welcome animals with a one time reasonable fee versus $40 per cat per day like one place I stayed. I will be seeking out Residence Inn by Marriott everywhere else I go

I liked the mask mandate policy for guest. All staff was wearing masks specially around food in the breakfast area. Always cleaning the tables after each guest was finished eating.

Have stayed there close to a dozen times over the last 10 yrs. Staff was friendly, breakfast excellent, room clean, amenities nice. Felt safe there. Difficult to travel when handicapped so pleased that only had a short distance to get baggage to room. Not great but more manageable than most Residence Inns. We use them all. This was not a handicapped room but we were just staying overnight. Still feel that Residence Inn doesn't get what it's like to be handicapped but it was worse when we got to Chattanooga so....it was better than that!

Great!! Close walking distance to Beer shack and less than a mile from entrance to BILTMORE.

We loved the happy hour, the outdoor eating space, breakfast and staff was lovely and accomodating

The hotel was fine. It was equivalent, in my opinion, to a Red Roof Inn or Comfort Suites. I don't believe the higher price of $278 per night is justified. The breakfast was quite good, though.

X

Staff was very friendly but the check in process was more difficult and confusing than necessary.

Great food

It was a nice location, nice staff.

The rooms were very clean and comfortable and the check-in staff were cheerful and pleasant.

Nice, quiet hotel with very friendly staff. Free Tuesday and Wednesday evening food and wine reception was pleasant surprise.

The people who worked the breakfast area were very nice and helpful. The hotel itself definitely needs to be updated, carpet was worn bathtub a little iffy. We booked and paid for a room with a fireplace, when we brought this up with front desk we were to D Hotels.com did not notify them we wanted this type room -huge disappointment. Not sure who was actually at fault on this issue.

Family friendly hotel!

We had a very good stay with our puppy.

Close to several places to eat. Bathroom was dirty

Great location and great breakfast BUT we have two dogs and the outside lighting was not conducive to taking them out for their early morning and late evening potty. Our room furniture was dated but it was very clean.

Very nice.

Check-in and check-out was a breeze. Room was clean.

Very good area and good eats.

The employees were very nice for the most part. The bed was comfortable. unfortunately bug(s) were found in the room and seen in the hotel. It was nice that the hotel was not SUPER busy like some are and it was in a good area. I would recommend staying here. It is close to a lot of places to shop and lots of places to eat. We would stay here again.

The staff really seems to care about its operation and we liked the evening happy hour and breakfast.

Everything was great except our room wasn’t ready at the 3 pm check in time and very uncomfortable fold out bed (aren't they all?) Not the hotels fault, but room smelled like take it food.

We decided to extend our two day visit to Asheville and are grateful you were able to accommodate us. We love the area.

Each morning i could always find a good breakfast to satify my hunger.The 3 day evening appetizers were awesome.

Wonderful facility. I wish I had brought my family.

It is convenient to what we like to see in Asheville.

Business trip great location

Not clean. Noisy air conditioner/fan; lights blinking in bedroom; saggy mattress; fire alarm went off twice in the night and they were false alarms due to low pressure in system; no safe in room

The bed, the room layout, the breakfast, the staff friendliness were all well above average. We liked it enough to change our travel plans so that we stayed there a 2nd night rather than at another hotel. There were a few signs of wear but not enough to change our experience.

I would recommend this hotel to anybody! Quiet, clean & comfortable.

The placement of the hotel is near many places to eat.

The Bad: We were put in a room that allows pets and there was white animal hair EVERYWHERE. It was in all the corners, on the back of the couch pillows, stuck to the tables, etc. I think the maids tried to clean it up (the couch smelled like it had recently been shampooed) but it had to have been under all the furniture as it just kept appearing. I had to vacuum out my car when i got home due to all the hair we brought back with us. The pool area was pretty nice but the hot tub was green. The front desk didn't seem to know what to do about it so they put an out of order sign on it for a while until it was lighter green, then reopened it. Overall, I would definitely stay here again and recommend it to others with the caveat that a non-pet room is a must.

The room was awesome. Very spacious. Big bed. Couch fridge stove micriwave. Very nice

Residence Inn is a solid hotel. The staff is knowledgeable and helpful when needed. The breakfast is very good, including the regular items and cheese and fresh fruit. The bed is comfortable. The hotel overall is quiet. I have stayed several times and have never been disappointed.

By far the worst experience I've had traveling. Unloaded the car and went to check in. At this time, I'm informed that the hotel overbooked and they made reservations at a Holiday Inn about 10 minutes away, this despite the fact that I prepaid for my room over a week in advance. On top of this, when I originally booked, the Residence Inn was more expensive than the Holiday Inn but no reimbursement was offered. I was assured that we would have the same room type.(I had booked a suite with a separate bedroom so a couple could have some privacy). We reload the car and head to the Holiday Inn. We get there and of course we don't have a suite reserved for us. We have 2 beds in 1 room, no chance for privacy. It was inconsideration followed by incompetence.

loved the breakfast. Staff were great. bed was good. swam in pool.

Great place to stay. Exceeded my expectations! Would recommend to anyone visiting the area.

Room #202...1 BR Queen Suite. Clean and Updated. Main issue was the outside noises not under the control of the hotel. Train whistles and ambulance sirens multiple times in the middle of the night...nearly every night. Breakfast buffet was very nice and the stall was friendly and engaging at every opportunity.