Homewood Suites by Hilton Augusta Gordon Highway

Great place, clean, convenient to a lot of things. Very nice spacious room with a small kitchen. Great place to stay for the weekend and very pet friendly as well.

Excellent . Breakfasts only issue was low by 9 no good . Even cereal had no milk.

The staff was friendly and helpful. The room was beautiful larger than I thought it would be. Very clean. The breakfast was very good.

Everything was perfect

We were very pleased with our stay! Easy check-in the bed was super comfy and everything was very clean! Would definitely stay here again!

The kitchen was fully equipped but the skillet was showing its age with scratches in the non-stick coating. Otherwise, eveything was good.

My stay was amazing. No complaints.

Exceptional

The set up is great for a family with kids; the kitchen area is separated from the bedroom

It was cool in the room and the heat wouldnt stay on at all. The breakfast was horrible options and taste.

Would definitely stay here again. Very nice!

Exceptional

Nothing Wasn’t respectful

Nothing Wasn’t respectful

We have always chosen Hilton properties but the entire process at this Hilton location was a nightmare. The staff!!!!! My husband received a call on the morning that he was to check in that he needed to update his card information however it made him feel uncertain to update his card over the phone. We called the Hilton location to change the card and were told it needs to be updated through booking. Within minutes it was updated through booking with a confirmation email at 8:53am. My husband drove to Augusta to be with his children because their mother had passed away. He went immediately to be with them and didn’t get to the hotel until 7pm to check in. When he arrives he is told that the Hilton servers were down and there was nothing they could do for him. They kept going back to the fact that he didn’t change his card over the phone and they couldn’t confirm that he had updated his card. They did not call booking to confirm the updated information from 11 hours before, they did absolutely nothing to get him into a room. He was told by Karen Brown that he would not be charged because they cannot check him in. Being mentally drained he went over to another hotel who immediately got him in to a room. The next day we see a charge by the HILTON for his room stay. I called and spoke to a woman who told me there was nothing she could do to reverse the charge and that he was still showing in their system until Sunday. I get placed on hold and then the line disconnected this happened not once but twice! I called back and get Karen Brown on the line who was a complete and total nightmare. She all of sudden couldn’t talk to me but only to my husband who did not make the reservation but would only speak to him, I bring him on the line (mind you he is dealing with grieving children!) and Karen would not speak to me because I was “argumentative”. Would not provide her last name, never apologized for all of the excess stress, never apologized for no room being available, and never apologized for our card being charged.

We have always chosen Hilton properties but the entire process at this Hilton location was a nightmare. The staff!!!!! My husband received a call on the morning that he was to check in that he needed to update his card information however it made him feel uncertain to update his card over the phone. We called the Hilton location to change the card and were told it needs to be updated through booking. Within minutes it was updated through booking with a confirmation email at 8:53am. My husband drove to Augusta to be with his children because their mother had passed away. He went immediately to be with them and didn’t get to the hotel until 7pm to check in. When he arrives he is told that the Hilton servers were down and there was nothing they could do for him. They kept going back to the fact that he didn’t change his card over the phone and they couldn’t confirm that he had updated his card. They did not call booking to confirm the updated information from 11 hours before, they did absolutely nothing to get him into a room. He was told by Karen Brown that he would not be charged because they cannot check him in. Being mentally drained he went over to another hotel who immediately got him in to a room. The next day we see a charge by the HILTON for his room stay. I called and spoke to a woman who told me there was nothing she could do to reverse the charge and that he was still showing in their system until Sunday. I get placed on hold and then the line disconnected this happened not once but twice! I called back and get Karen Brown on the line who was a complete and total nightmare. She all of sudden couldn’t talk to me but only to my husband who did not make the reservation but would only speak to him, I bring him on the line (mind you he is dealing with grieving children!) and Karen would not speak to me because I was “argumentative”. Would not provide her last name, never apologized for all of the excess stress, never apologized for no room being available, and never apologized for our card being charged.

Very clean! From the moment we walked in to getting settled in the room. We checked it all out to make sure it was clean and it was. It is a newer hotel and we felt comfortable staying there for two nights. We will say again when we visit next time

Staff was super nice , every single one of them that we encountered on the Snow Day, very knowledgeable of what was going on , places around them , and the updates about road saffey

Staff went above and beyond. They were very accommodating and friendly. It snowed while we were here and the staff set up board games and made hot chocolate for the kids. The room was spacious and had everything we needed.

The Staff was fantastic. Room Clean. Good free Breaking in the morning.

Cleanest

I loved the hospitality that Ms. Latricia Kirk gave. She went above and beyond to ensure my husband and I had what we needed to enjoy our breakfast. I would say the breakfast was good, a new toaster oven is needed and the fruit was delicious! Things are also fixed in a timely manner. The thing I didn’t like is I found two bugs in my room. The first one was crawling on the headboard, not sure what it was, but the second one was a flying roach ?.

Overall the facility its self , was welcoming . Very nice , with apartment like suites . Although, the hospital was terrible at front office . It’s a five star

Bus

The hotel was clean!! The TV in the room did not work, I notified the receptionist and she responded back hours later. Hours later, I called the number to the hotel and she answered and tried to have me trouble shoot their TV issue, later, like, 3/4am I was told that maintenance was unavailable. The TV stated network wasn't available. The Direct TV seems a bit out of date, I'm used to other services, like logging into my Netflix account. I wasn't able to log onto the Internet initially, after speaking with the receptionist who knew absolutely nothing, she provided a number to help me log on. She did not know which WIFI was for guess usage. I spoke to the 1800 guy around 4am. I wish I would have stayed at another location.

The hotel was clean!! The TV in the room did not work, I notified the receptionist and she responded back hours later. Hours later, I called the number to the hotel and she answered and tried to have me trouble shoot their TV issue, later, like, 3/4am I was told that maintenance was unavailable. The TV stated network wasn't available. The Direct TV seems a bit out of date, I'm used to other services, like logging into my Netflix account. I wasn't able to log onto the Internet initially, after speaking with the receptionist who knew absolutely nothing, she provided a number to help me log on. She did not know which WIFI was for guess usage. I spoke to the 1800 guy around 4am. I wish I would have stayed at another location.

Exceptional

Hilton was exceptional Booking Customer Service was the WORSE. I will NEVER use Booking COM again for Booking any services.

Hilton was exceptional Booking Customer Service was the WORSE. I will NEVER use Booking COM again for Booking any services.

Everything was so great I will be staying again very soon!!!

Great location close to all areas

Roaches

Great service

Awesome spacious rooms with a large fridge and kitchen. Unfortunately, the AC in the building upstairs was not working and the Window unit in our room was not working correctly.

Great staff and very clean!

Exceptional

Superb

Cleanest

Superb

Bed was awesome! BK in the morning was great!

The pool needs a hot tub option and s some of the outside furniture needed an update and seemed worn.

Very good

Staff was friendly, room was spacious.

Good

The staff is super friendly! Jaimie was great at check in!

I loved the room that they gave me. It was better than the pictures!

Not crazy about the location, but was in a quiet location and overall good experience.

This was our first time staying at Homewood Suites. We see the difference in quality, cleanliness, availability of amenities, and the intentional friendly encounters with their staff. You get what you pay for. The cost was a bit higher, but we definitely had a better experience that was worth the additional cost. Thank you to the great management and staff for valuing your customers.

Good stay. Everything was as expected.

Very nice hotel just like the pictures inside and out, all the staff were friendly. The veda confit and everything was clean. Breakfast was good. Not pricey for a studio w stove, regular side fridge, and all the utensils. Loved out stay there and will stay again when we go visit my son at the Fort. Thanx Hilton

Our stay was exceptional. We had a lot of fun. We will be back in the future.

Lots of construction vehicles parked close to hotel

The hotel was sold out. The room we were given was a handicap accessible room (we did not request this). The room was hot and we literally had to turn til he AC all the way down and it cooled off in the middle of the night (this repeated all 3 nights we were there). The ceiling fan over the bed would not work unless the light was on as well. The shower leaked and the kitchen sink sprayed water onto the floor. It is a very nice hotel and the staff was friendly but that room was not a good one.

The staff was friendly, professional, and helpful. The room was clean and extremely comfortable. The breakfast was great. Really enjoyed our stay.

Trip was just for the night. Everyone was comfortable and the front desk staff were friendly and accommodating

The hotel is beautiful and clean. Very convenient to base. There were 2 issues. One is the pool was “closed due to a maintenance issue” and I feel as it is an amenity to the property that was part of our decision to stay here there should be some small compensation for the inconvenience, but the staff just shrugged their shoulders. The second issue was the hot water not working in our room. When I informed the front desk they proceeded to ask if I turned it on correctly or gave it enough time making me feel dumb. They later confessed they had been having that problem with that particular room. While they did the right thing and gave us another room they made me feel stupid first which was highly inappropriate

walls are extremely thin. Also air conditioning was hard to modulate to a steady temperature. Otherwise, it was fine and what you would expect of a 3 or 4 star hotel.

Staff was very friendly!

Property clean , nice different breakfast everyday

Love the room and the breakfast area. The property cleanness and quality. Great stay!

It was a great location.

Hotel staff was great. The AC unit in my room gave off a funky smell so that was not good. Breakfast offered was a disappointment based on the hilton brand. The sausage patties was like rubber and didn't even taste real. Coffee tasted like it was made at 6am and was cold

We were able to have our pup during our stay which was amazing! The staff were friendly and kind! Highly recommend ⭐️

We were ask to leave the lounge area of the hotel, first we thought we were loud, the said we were not. I explained we there with our 90 year old celebrating her birthday, pointed her out sitting in tv area. The was a 15 of us, and each of us were 50plus in age. We packed ourselves in my aunt's room and continued to have a great night. In the the past 4 years we have had at least 3 family events at that location with no complaints and booked at least 20rooms each time. Never had an issue with the lounge area. My family does not want to return to this location

Great stay for a quick weekend visit to the Fort Eisenhower Army Base which is less than 10min away! It was convenient and very clean with a friendly and helpful staff. For example, the staff "saved the day" when we almost had a very unpleasant food experience using Grub Hub. There aren't a lot of food options in walking distance, so we ordered out. Unfortunately, the restaurant delivered our food to the wrong hotel, Hampton Inn, in front of Homewood Suites and we had to drive to the other hotel in the rain to pick up the order. Already off to a bad start. Then they forgot to include condiments, salad dressing, utensils and the food was cold. We asked the hotel staff for assistance and they quickly offered us condiments and dressing from their kitchen. Thankfully we were also able to use the microwave and cutlery in our hotel suite which made up for what would have been a really bad food experience. Based off these small but meaningful experiences we'll plan to stay here the next time we visit our son at the Army Base!

Everything was absolutely great except for the breakfast that morning. The staff in breakfast just didn’t seem very cheerful. Seemed a little agitated, but there were a lot of kids. They were a little low on dishes.

I love this hotel. I stay here everytime I’m in Augusta. It’s my home away from home.

This hotel is nice and roomy. Close to the base and downtown. Love that it’s 15 min away for so much. We have stayed at this hotel twice to visit my son.

Very clean, comfortable beds, great breakfast with the fancy pancy plates and glasses, great service as everyone was extra nice..

Good stay; excellent staff.

did not clean room no towels coffee was not good eat out of paper plates and food was warm and dry no taste

Ok if all you need is a place to stay. No frills and not all that welcoming. But by no means a bad place. Comfortable and quiet. House keeping once every five days/by request is not preferable but not a big deal. All in this was an unremarkable stay, nothing went wrong and nothing stood out.

We stayed for one evening and it was pleasant. We were given the wrong room but it was fixed very quickly. The new room smelled like cigarette smoke but it wasn't terrible. It was clean and the beds were comfortable. The noise level in the room next to ours was crazy though. Overall it was clean, breakfast was decent and it was a nice safe area.

Great place to stay

I left my wedding ring in the room. Tabatha Parker (the assistant manager) went above and beyond to help me get it back. She should get a raise!

They had no Shower Curtain in my room

Excellent Property easy to get to and clean!

New, clean and quiet (away from interstate). Limited breakfast and property along the parking lot was grown up with brush and weeds and looks to have been left this way since its construction.

Wonderful staff, very clean and spacious rooms. It was my favorite hotel that we stayed at on our trip.

Upon arrival, we were given the choice of any floor in the building. I’m assuming they weren’t really busy. We were informed of breakfast times and that was it. Imagine my utter disappointment and extreme frustration to find out the next day that the pool was closed indefinitely. It was 108° F (42° C) and we couldn’t use the pool. There should have been a notice that the pool wasn’t open at the time of booking. I would have made a different choice, but I’m sure that is why it’s still being advertised as an amenity. Let’s talk about breakfast. The space was clean and provided ample space for sitting. The selection of food was sparse. The room was clean and spacious. The bed was meh and the bedding was scratchy. The pillows were blah. (Feather pillows are awful and unsupportive. I woke with a sore neck and welts on my face from the feathers.)So far, I’m not a happy Hilton customer.

I like the features of the room.

The who crew were very nice and the cooks for breakfast was amazing as well. I would definitely recommend this stay to some of my people or anyone who would ask.

This is a very comfortable and clean hotel. Everyone was so nice and accommodating for our large group and made sure all of the rooms were together.

First everyone was very friendly. Our room was about as far away from ck in as possible. Our Tv did not work and after service we requested another room. Which we received. It also was a long walk. Ice maker did not work, but did find one. Elevator dropped as we got on it. A bit frightening. Noise level was high until after 11. But again the staff was super

Hotel was really nice little expensive but overall nice. Only complaint was the coffee had coffee grounds in it.

The hotel is a little dated, worned carpet and furniture. The first room w e were given vanity sink was stopped up. The breakfast amenities were scarce. Really was not worth the time spent to go get a meal. Some cook items were very depressing. Oatmeal in pouches , cereal in individual containers, boil eggs and fresh fruit would have been better. Staff was courteous and considerate. Location was great, easy to get around. Please work on the the breakfast admenities.

The staff was friendly and helpful and the room was clean.

I loved everything about it. My boys had alot to do with the pool, basketball court, and gym... Free breakfast in the morning, it was an amazing experience and definitely will return

Definitely not fabulous. The 2nd floor hall smelled and the room smelled like cover up smoke. It was also definitely way overpriced.

Great

Loved the cleanliness and the friendly guest services agent at check in.

Very good big area we wanted a suit and this ano full all expectations very close to Fort Gordon

It was a double room online when I Got there it was none available.

The staff strictly followed reasonable cleanliness guidelines and were very accommodating when requests were made. We felt very comfortable staying at the hotel during these worrisome times.

Excellent location! Peaceful and quiet! I really enjoyed my stay. Your beds are the fluffiest!!

Broken pool, no breakfast, no happy our - all without telling us before we arrived or order a room in this hotel ...

Liked the complimentary dinner *beer hour

My stay was great fro check in until about 8am on check out day. The hotel was doing housekeeping at 8 am. On the day of check out (12noon) I took my bags down and put the dnd on the door like I had all weekend. I literally never took it off whether I was in the room or not. And on check out morning heyvwent into my room took the roof I had in there and disposed of it as well as personal items I planned on using to make breakfast that daybefore our flight. However our $70 steals were thrown out and my daughters irreplaceable toy she gave me for travel that was a gift to her from her teacher. When I approached the manager about my things they only returned the grocery it me not the steaks or the stuffed animal. Mind you all of this was around 9:45am after I returned from the store. The manager was rude even to make jokes about how I couldn’t eat my steak on the plane anyway. When I was preparing to eat it before I checked out. have contacted Hilton regarding this matter as well. The hotel was great it’s the people that will be the reason I tell my friends and family not to stay here.

I loved everything about this hotel..My second tine visiting

But for that reason alone, I would have stayed there again in the future, but after multiple stays enduring the same discomfort, I’ve elected to instead stay at the Hampton Inn located in in front of it, who’s beds have firmer mattresses that are more suitable for my back.

My 2 teenage boys and I loved our stay. We try to get away from the house every 3 months to have a boys night out. But the topping is that I left my Augusta Master's travel shaving bag there by accident. I called and they had it in the lost and found.

Easy, fast check in with friendly staff. The room was comfortable and user friendly with access to cable, Wi-Fi and kitchenette. I ended up staying here two more nights than my original plan just because it was great.

Very close proximity to Ft. GORDON main gate visitors center. Main area of hotel was nice.

Staff are not friendly and are rude to us. ...................................................................................................

I love that the hotel is close to the base with easy access. The parking lot is clean and clear. The property presents a safe environment.

Staff was very friendly and helpful. Breakfast was great!

Awesome

The property was very clean and the staff friendly. The pool was outside but that's no big deal.

the staff providing the breakfast and social were very attentive and friendly

Clean and spacious rooms, friendly front desk staff

It was extremely clean and all of the staff we encountered were very kind and helpful.

The Suite was very nice. The only issue I had was the toilet was very wobbly.

Very nice place to stay rooms were nice and clean fairly new place will definately stay there again if i visit augusta.