Fairfield by Marriott Inn and Suites Augusta Fort Eisenhower Area

I reserved room and was billed but front desk refused to give me a room when I arrived

Kids loved the indoor pool and room was spacious

Exceptional

Exceptional

Location to family and clean room. Paid for a handicap room over a month ago and asked for 1st floor due to my husbands disabilities. Was told they didn’t have the room I requested then she placed us on the 2nd floor way down the hall. Made it even more difficult for my husband. Upon check out the gentleman asked me about our stay. I told him what had happened and he went to his computer and said “oh your listing was from a third party and we don’t honor those requests. So we just put you in what ever room we wanted to. If you want your requests honored you need to call and book your reservation directly with us and not a third party like Booking.com. Also you had to push a buzzer at the front door to be let in. I asked is this a bad area and she said yes and we need it for security.

Location to family and clean room. Paid for a handicap room over a month ago and asked for 1st floor due to my husbands disabilities. Was told they didn’t have the room I requested then she placed us on the 2nd floor way down the hall. Made it even more difficult for my husband. Upon check out the gentleman asked me about our stay. I told him what had happened and he went to his computer and said “oh your listing was from a third party and we don’t honor those requests. So we just put you in what ever room we wanted to. If you want your requests honored you need to call and book your reservation directly with us and not a third party like Booking.com. Also you had to push a buzzer at the front door to be let in. I asked is this a bad area and she said yes and we need it for security.

Exceptional

Exceptional

My experience was great, nice, clean even though they’re renovating. Staff was very friendly especially the breakfast lady.

I liked the fact that they had a room for us at the last minute. I wasn't going to stay here since I had a previous reservation and didn't make it but my son wanted to stay here, so here we came. The lady who worked breakfast, I apologize can't remember her name but she was very nice and treated us like family. We always enjoy her when we stay, when she's working. They were remodeling. It was things everywhere, but the quality of the rooms for Fairfield was great. They could have had more options for breakfast.

I liked the fact that they had a room for us at the last minute. I wasn't going to stay here since I had a previous reservation and didn't make it but my son wanted to stay here, so here we came. The lady who worked breakfast, I apologize can't remember her name but she was very nice and treated us like family. We always enjoy her when we stay, when she's working. They were remodeling. It was things everywhere, but the quality of the rooms for Fairfield was great. They could have had more options for breakfast.

The stay was great.

Hotels should be forced to add a banner that says ‘under renovation’. I know most hotels would get 0 bookings, but instead the hotels and Expedia deceive guests about the nature of their stays which is almost always based on reviews that happened when there were no renovations going on. You can include in the banner renovation hours and which floors are not affected. And explain you’re charging 75% of normal and comparable rates. What you should never do is lie. I stay in Augusta 4-5 times a year, and have stayed in this hotel many times but I won’t go back now. Very disappointing. Expedia should penalize bad actors like this.

It was quite, and the staff was friendly

Bad

My room was exceptionally clean, quiet and comfortable Didn’t know that they were going through renovations - things and equipment was everywhere in a disarray

My room was exceptionally clean, quiet and comfortable Didn’t know that they were going through renovations - things and equipment was everywhere in a disarray

Everything was good

Everything Everything was good

The location was convenient to where I was working but there weren't alot of food options nearby. It wasn't disclosed when I made the reservation that renovations were underway so there was limited access to facilities, limited breakfast options and construction going on in the main floor.

It wasn't disclosed when I made the reservation that renovations were underway so there was limited access to facilities, limited breakfast options and construction going on in the main floor.

The staff is really nice here, and the rooms are clean and comfortable. However, we were not notified in advance that the hotel is under renovation, so the hallways, elevators, lobby and the lobby seating were COVERED in drywall bits, construction dust, and debris! Like they aren't even making an effort to clean up at end of day. Upstairs the hallways were dusty, phones were unplugged, workers gloves were tossed around. The normal breakfast area is closed, and a smaller area was set up for breakfast, which IS cleaned, and worked fine (except more limited food options). It was okay for our one night stay, but would have been unpleasant for a multi-night stay. The pictures shown on the website are inaccurate.

Our room was nice and clean, however the hotel is under construction and a lot of the amenities were not operational! It was under construction and the breakfast was limited’

Our room was nice and clean, however the hotel is under construction and a lot of the amenities were not operational! It was under construction and the breakfast was limited’

The room was newly renovated I didn’t know the common areas was still being renovated

The room was newly renovated I didn’t know the common areas was still being renovated

The room was clean, staff was friendly, the only thing is I paid for my room before I got there but I still have another $130 still pending on my account 5 days later

Breakfast was very good.

No hot water in the shower barely luke warm!

Wonderful stay

They had renovations going on and did not disclose that prior to check in. It would start early and run late. There is no hot tub. Customer service is very nice and room was clean but the inconvenience of the renovations hindered our stay

Very clean and confortable. Nice breakfast

There was noticeable wear and tear. Kids weren’t able to play their game which was inconvenient in our down time. Hotel staff friendly for the most part but there were quite a few errors. We came with a big event and hotel didn’t seem like they were reading for the large occupancy and needs.

Nice hotel

The hotel overall was mostly fine, clean, etc, but at night it was difficult to sleep because our room was humid and wouldn't dry out, and noise from load cars/trucks on the road kept us up. Make sure to request a room on the opposite side of the main road.

This is my go to for coming to Augusta that has good rates without having to worry about bedbugs unlike other hotel properties near there.

Check in clerk

The bathroom's vanity light was not working...the tub's faucet was loose and the tub was filling with water as I attempted to shower. The heating and air unit ran so loud it was hard to sleep.

The front desk guy was so nice and humble!

They stay was good but they stole about 7000.00 worth of tolls from the back of my truck that was park on the premises locks with a túnel cover

This hotel is fantastic! Very friendly and helpful front desk, comfortable bed and clean room. There was a slight smell of cigarette smoke in the room which I notified the front desk about. Wasnt enough to bother me but wanted to make sure it wasnt from me. Great breakfast! Would stay here again!

Air conditioner was quite loud and there was no towel hook otherwise it was good. Friendly staff.

Everytime I come here It feels like home

The staff were great

Such a sweet staff! Breakfast was delicious and areas was clean, welcoming, and pleasant. Stores are not far from hotel its in the middle of everything. Wifi was great-- really nice visit.

The surrounding area is a little sketchy. When we arrived they didn't have our Expedia reservation, and they only thought that we were staying for one night. We stayed for 3 nights and our room was never cleaned. Every morning we were told by managment that it would be cleaned. We would take the "Do Not Disturb" sign down and leave around 10a and return at 10p to an unclean room. Other than that the hotel was clean and had friendly staff.

The staff working was very friendly and helpful. No problem with check in. The room and bathroom were clean. I really enjoyed my stay.

Will use this hotel again

My stay at this hotel was awesome. The staff that i encountered were very courteous and professional. Any question or needs that my family and i had they were ready and able to assist. I also would like to give a shout out to Tammy and Cherae they were really friendly and i enjoyed talking with them. They really showed that extra effort and i really appreciated them. I will definitely be returning and recommending this hotel for lodging.

Nice place to stay

Hotel was nice. Clean and well kept. Staff had difficulty with hotels.com payment and Marriott 800 number was no help resolving. Very sweet manager fixed it later in the day.

Everything met my expectations. My room was very clean and comfortable. Staff was great.

The one reason we booked this hotel was because of the indoor pool for my kids. But upon arrival we were told that it was closed. So we wasted 2 nights for.nothing.

The refrigerator was unplugged - when plugged in there was a puddle. Staff came immediately & said it was probsbly because it was unplugged. The shower curtain did not fit the width of the tub. Consequently, when taking a shower vold air cane in from the front & back. The sheet on one of the beds was too small revealing a less than clean mattress. The staff was great but the quality of the room wasnt. My sister & i left & checked in at the Hilton across the way for the sane price. We will not return to the Fairfield next year or any time visiting our mother in Augusta.

Hotel is very comfortable and friendly.

Nasty and expensive room

No problems, a pleasant experience.

Fenced in property immediately behind. Unsightly

Counter Representatives were very Courteous, Polite and Accommodating. It was a Pleasant Stay. Thank you, Respectfully

The staff was extremely friendly and the hotel was nice and clean

Great employees

The internet isnt its best...but the attempt to accommodate was wonderful. I booked for my son birthday and we was beyond satified with the staff as well as our room conditions.

Everything was great!!

Nice cozy

My family was in Augusta , Ga to visit for family weekend. Always stay here because of safety and great service

I would not stay here again. The hotel itself was decent but because of the surrounding area I was disappointed that i hasn’t researched the area better.

Property was great. Just the area made me uneasy

This was a great stay. The employees at Fairfield Inn were great. I highly recommend staying here.

I loved the hospitality that was shown to us the whole time we were there. The service thete was perfect, and the hotel was clean. The breakfast was great. Everything was great.

The air conditioner was to loud could not sleep for the noise.

The property was close to where I needed to go and everyone was helpful and friendly.

Good, clean , good breakfast

Convenient location to Fort Gordon. Close to restaurants. Felt safe.

Convenient location for visiting friends in south Augusta. Fairfield Inn lobby, rooms and corridors sporting new carpet.

Received accessible room even though not requested, which was good for plenty of room but not so great for the vanity counter having limited space. Elevator was sort of slow but usually available. Breakfast was sufficient. Staff was very nice.

Always a great hotel. When in town always stay here, great breakfast

Nothing

We enjoy this hotel each time we are in Augusta

The room was nice, and clean. The staff went above and beyond. Upon checking in I was greeted in a super friendly manner. I had an issue with the shower. Within the hour, Jerrell from the maintenance team fixed the spout. He was super efficient, and exceptionally nice. I was very impressed.

It was quiet as it was during the Christmas weekend. The service was really good and the room was nice.

Pleasant staff and clean facility.

Great people quiet place to sleep

Room was nice, close to the main roads and the staff was very friendly.

The lady at the desk Candace is always friendly and helpful. She makes you feel at home. I have stayed at this motel 3 times this year.

There were issues with the water- no hot water the first night then scalding. I couldn’t take a shower!

I liked the property from the moment I checked in. Warm cookies at the front desk and Ashley checked us in immediately. Ashley was very friendly, smiling and personable. Room was great with large bath towels, comfortable bed and spacious. Only took us 15 minutes to drive downtown for some great food and happy hours.

The staff, my room, and the great breakfast. Not over crowded but only one elevator.

I came strictly to take my kids swimming and the pool was closed. So disappointed.

well kept and maintained . Very comfortable.

Everything was great!

Sort of dirty. Chewing gum on bed headboard. The whole place smelled of skunky marijuana.

Great for the price! Pool wasn't open as promised but it's ok...

The staff

Loved the location and the person at the front desk was so friendly , she made us feel very welcome . I will stay here again

Nice room and area

It was excellent! Extremely comfortable and very friendly staff. I would definitely stay here again.

Good: Price& Staff were pleasant- The bad: guests were sketchy with marijuana smells all around, very slow single elevator, hair in the fridge and bed/ room repairs needed

Quiet, and convenient to where I needed to be the next morning. This is a well taken care if hotel. The cleanliness probably could use a little more attention. Me so room at the pool was atrocious and vacuuming was needed but I overlooked that as an overnight duty. Bathroom might need to be checked more often because we have some real pigs in this world who go out if their way to cause people more work. Kids of a certain age may think it’s funny to leave a gross bathroom. But over all this is a really good property with very comfy mattresses and friendly staff. Breakfast was good too. Except the coffee. That might need an upgrade. I would definitely stay here again.

Pool was indoor...but COLD. Internet didn't work. No restaurants close. Otherwise, staff was very friendly and helpful. Place was pretty clean.

However, I requested for house keeping on two occasions with the front desk (in person and on the phone) but never did receive any, I even spoke with house keeping as I was leaving the room and was assured they’d take care of it. Nada! Upon checkout I mentioned it and was told it was probably a new person at the desk and the info didn’t get put in the computer. As far as the housekeeping person I spoke with, he was just the guy that was responsible for stripping the bedsheets and not the actual housekeeper for my room. In other words it was my fault for not getting the service I requested because I didn’t actually ask the correct person. Up until that moment I had planned on staying there because I am traveling to Augusta next month, but am changing my plans to the hotel across the street.

The property is updated and very nice. Rooms were clean. Breakfast is really good. Shout out to front desk staff very friendly and nice. Had a great stay. Will definitely stay here again!

The service was disappointing. My room key didn’t work and took the staff an hour to fix. They didn’t seem to take my claim seriously until after I had to return to the lobby for the third time. The shower water was lukewarm every time I showered. There was an unannounced fire alarm going off for 20 minutes. I wasn’t notified that this would be happening. I’m leaving my room trying to hurry downstairs to exit the building when one of the housekeepers tell me they’re working on the alarm. I wasn’t called after the alarm went off with an explanation. I won’t be ever reserving another room at this location.

The cleanil, breakfast selection is well balanced, It our place to rest away from home

Everyone I met that worked at the property was super friendly and willing to help if it was needed

Good customer service

Hotel room was decent. Promised workout room was 82 degrees and smelled funky. When I asked the front desk to check on the AC, I got the impression that they didn't care. True to their word, they didn't bother to fix it. So I was stuck with all work and no workouts, which stinks when you're training or just wanna be healthy.

I would say the people were very nice, customer service great. I was disappointed that my room was not serviced at all for the 3-night stay. I was told housekeeping does not service every day understood, but not at all in 3 nights, 4 days unacceptable.

All good

The room was very musty no hot water

Very clean an quite the breakfast was fabulous

Everything was very nice and comfortable. The only down was No cream cheese for the bagels.

I ain’t like the tv it just need more channels

Room temperature controla would not work. AC turned on every now and then. Hot water in sink was non existent. Hot water in shower was extremely HOT, no in between. Front desk said something about motion sensor for room temperature which sounded like just an excuse

Clean, comfortable and wonderful staff!

Clean. Quiet. Several areas in lobby to sit and visit. Very Friendly and helpful staf.

Staff was friendly room was comfortable glad we booked this hotel

Very Good!**

The property is very clean. Staff is excellent and helpful. Beautiful amenities and great location to the interstate.

Good rate for a good couple of night's rest. Nice selections for breakfast.

The staff was extremely nice and personable! The refrigerator in my room wasn’t exactly working properly however, the entire stay was the best.

This is my second time staying here and ALL of the staff are always so friendly. Thank you

Really the only negative was that staff didn't appear to be following the Covid protocols that were listed on a large sign in the lobby. We only saw one staff member wearing a mask (and thankfully she was the one working the breakfast area!). Staff and guests alike were unmasked, which was concerning with Omicron spreading like wildfire. We could not see that there was hand sanitizer anywhere near the breakfast area. I would probably stay here again, but would hope next time to see better Covid precautions.

Staff was friendly and accommodated our requests.

Courteous staff, cleanliness and awesome amenities! I truly enjoyed my stay!!

To me, the overall design of the lobby, dining area and hotel decor was wonderful. The room and bathroom were standard and very nice, but entering the hotel, is just lovely and modern!

I could not star the walk machine. No staff a available To Help.

Very clean and comfortable with all the amenities available

The hotel itself was nice. The 24hr gym was definitely why we decided to make reservations. The breakfast was a nice addition. The room & bathroom was a nice size for a couple. I would definitely stay there again.

I liked everything

Every thing was wonderful!! The hotel was clean from the moment I entered the building. The room was very spacious and super clean! The bed slept wonderful. The breakfast was great!! The staff was amazing and very caring!! I will most definitely return. By far, one of the best hotels, I have stayed in, in a long time!! I am a travel advisor, and I will be recommending this hotel!! Thank you all and continue doing an amazing jon!!

A very good stay from check in to check out. The staff was very friendly and the room was clean and comfortable.

Front desk clerk was very friendly, helpful and efficient. Breakfast was ready promptly at 6am.