La Quinta Inn & Suites by Wyndham Augusta/Fort Eisenhower

It was just ok!

The front desk was very helpful. I’m sorry I don’t remember the gentleman’s name. Room was spacious and clean! Breakfast was great!

Great hotel, convenient, reasonably priced. Nice staff. Clean. Only thing we notice on a regular basis is the AC system changes the temperatures randomly. Other weird thing, the thermostat does control the temperature in the room well despite it being on “auto”. When it comes on it’s freezing! When it goes off, it’s sweltering. There’s not a happy medium. Could be a room insulation thing. My husband stays here every other week for a couple days. Doesn’t bother him. I however joined him this trip and it drove me crazy. Overall though, nice place.

I did not receive the room that I paid for, the family Suite, with multiple beds. When I made the reservations online 2 days before my arrival, the room was available. Once I arrived at the hotel, 3 hours away from my home, I was told the room was under maintenance. It would have been nice if the hotel had emailed about this issue, as I really needed the bunk beds that were missing.

Room was nice and the staff were friendly.

Exceptional

The breakfast was good and the staff professional and friendly. The staff was very helpful. I was from out of town and had some questions about the area etc. I would definitely stay there again.

Clean, quiet. Staff went above and beyond to make sure we were comfortable and had everything we needed. N/A

Great location! Staff that I talked to was nice The lap by the bed didn’t work. After looking a lot of bulbs were out. The TV in the living room didn’t work. There were stains on the carpets thru out the hotel and in our room.

Everything Nothing

Gym was also not available.

Very good

My stay was great looking forward to my next visit

Everything There was a little girl next door that cried for about 5 hours. Kept me up

Bad

Exceptional

Exceptional

Exceptional

Bad

yes, everything was great

Exceptional

Pleasant

N/A

The suite was spacious and clean. Housekeeping was amazing, would stay again and recommend!

Superb

Clean Room

Exceptional

wifi worked fine, room barely got cleaned but I was also on night shift while working there so I was always asleep when anyone would come by so take it with a grain of salt.

Exceptional

Exceptional

Very good

Didn’t havd it

Key card were down when I was there it was a inconvenience

Fresh breakfast everyday nice parking lot

There is no sauna or anything like that and the pool hours are not as advertised

Yes

We had to move our room as there were guests that were smoking marijuana and our original room just reeked of it.

Breakfast was pretty simple and minimal but it was breakfast and complimentary so no complaints for us!

No internet no key just bad

It’s ok for the price

Huge cockroach in my room middle of the day if you think that’s OK I guess this should be an OK place to stay.

There was no shower curtain on the shower- had to get it and put on myself- the shower floor was dirty- there were no extra linens in the room- had to get them and make up bed. The lobby was very clean, staff was friendly and the breakfast was very good so, overall not too bad but Very expensive for what you got but, hey, it was the Masters so everyone is expensive!

Mistake trying to book MastersWeek prices were jacked up everywhere!

My first visit was really nice the room was clean this was my second visit. I use my points from hotel.com. They gave me the worst room. I bet you in the building room 204 tub rusted out water dripped all night.

Great stay. Friendly staff. Clean spacious room.

When you ask the staff to make sure your room gets clean and u leave early everyday to make sure your room gets cleaned and u come back room still not clean 😭😭😭😩😩😩

For work

My tv didnt work in my bedroom but living room one did

We were very happy with our stay. Staff was very friendly and helpful. Felt safe and comfortable. We usually make this trip four or five times a year. We have stayed at other hotels. But from now on we will be staying here

Clean room great staff

Clean, friendly staff

They repaired what I asked except the refrigerator door and the musty smell in the bathroom. But overall, I had a good time.

Got upgraded, Room was nice, clean and comfortable. Food was good in morning. The only thing I had a complaint for was the fact that I could not get the TV remote to work. When I went to the desk, the gentleman was working with a new guest. He said I will get you a new remote and bring it to you. He never came as I waited about 1/2 hour. Gave up.

Heating not working. Front desk employees are good.

on your website you do daily cleaning that’s not true. You have to let the front desk know if you want clean towels every day and bed made up and the room has like a little mildew older. Need to make sure they take care of your baseboard in the bathroom. I

Everything was great

Room was spacious and clean.

10/10 so far, front desk was excellent service. Very nice room. Super thankful!

Very nice rooms

Did not eat breakfast there

Clean room

Staff was amazing!

The room was clean and spacious, and the stall was very courteous and friendly.

Great place

Other than that, we would stay again.

Amazing

Friendly staff

Breakfast was good

Clean rooms and helpful respectful staff.

Yes

The customer service is amazing!

Yes the room was clean. Great breakfast and great hospitality from Hesam. Thank you. I will come again.

The front desk staff were very welcoming

Clean

Average stay... the staff was nice. The breakfast area was a whole other story! Ice machine was a plus to fill up my cup and my small personal ice chest.

No hot water for the shower

Staff is amazing and very friendly

Clean rooms good service

I suite was really big and the area was quite. Nice place to stay.

None

Easy to book and check in

Great

Nice hotel close to Gordon base, My room was nice and clean, and personal was very helpful and friendly. Excellent service. Thanks

Great stay

Excellent, will stay here again!!

Multiple areas in breakfast area dirty. Coffee had black specks (not coffee grounds) floating in it. Elevators dirty. Arrival reception was rude. Talkative about other employees. “Not my job”etc. Rooms were nice. We had two rooms, both TP holders broken. Pool was nice

Room was very spacious, comfortable, and clean. The front desk clerk was professional and very pleasant.

My only concern was a brief interaction with a young male front desk staff member who was dismissive and unprofessional. I needed my key card reactivated to access the laundry room, and he loudly called out my room number—a major safety concern for any solo traveler. I calmly explained why this was inappropriate, but the encounter left a negative impression. Other than that, I’d still highly recommend this hotel for its comfort, cleanliness, and convenience.

It was a last minute book. I would stay here again but would definitely bring attention to the small stuff that I disliked about my stay. The refrigerator had such a strong urine odor, I dreaded opening it. There was a big stain upon arrival on the carpet and before leaving the carpet floor was coming off. Other than that the breakfast was decent but the staff is absolutely Amazing. Wish the pool was bigger also. But overall our two night stay was pretty good.

The front desk people are really great. Customer service is great.

At first I thought it was going to be a great stay because the lady who helped me on the first day was great! She let me check in early and she was amazing. After that it was down hill. I stayed there for 4 days and not one time did I get my linens changed or new towels even after asking. On the last day i finally got new towels but that was it. My trash was over flowing, the toilet seat was broken and the tv in the bedroom didn’t work.

My family and I love the place, everyone is so nice and friendly

Love the staff

Bathroom had hair on shower and was not clean. Staff was great.

It was convenient for the purpose in which I went.

The only downside to the stay was the fact that xifinity on the TV in the front did not work and there was no sound on the TV in the bedroom. Informed the front desk and was told someone would look at it. Nothing was done and was not given any info before checkout

Great hotel!

The staff was amazing they get you booked in really fast

Several stains on sofa Sink in bathroom nasty

Would stay here again!!!

I enjoyed my experience with the property from the time if checking in with Ms. Cheryl who i can tell loves her job. The staff was friendly the room was clean and comfortable. Will definitely be back.

Great service with nice rooms!

My bedsheets had a yellow stain on it and I found some dark hair in the bathroom, counters, and on my pillow cases. I don’t think they thoroughly cleaned the room. Other than that, I was happy with the stay. I will come back in the future.

I was checked in by a young black woman. She was very nice, if she was there more, i can rate it better. I was sent a text message to pre check in. The next morning I got a alert from my credit card saying I was charged on my card. I checked that morning and the asst Mgr at the front desk said it was them and I believe it was for incidental. We then went for breakfast. They had a good breakfast with many selections. Little things happened like going to the pool and when we returned to our room our keys were deactivated. Strange when you could open the door to the pool but you can't open the room key. Room was nice and spacious. Very comfortable. It was clean but it was webbing hanging from the bathroom roof above mirror. I got a little under the weather our last day there so the next morning I asked my wife to bring me something back from breakfast like oatmeal or grits package. They had it the morning before. Wife came back and said there was hardly anything in the breakfast room. We ate breakfast at the same time as the day before and it's sad all those selections wasn't available. My wife said it was a white woman in the kitchen area on the phone arguing with someone. She said that's not professional when there were people in the kitchen area in ear view. Checking out, I was checked out by a older black woman who was nice. I know this place has a lot of potential and could be so much better. QR code for tips, not a good look

Front desk was in the car most of time & not helpful.

Bedbugs in the bed, dirty sheets, mold on the walls.

Very clean and accessible and close to base!

Everything was outstanding!!!

Blood was on my pillow along with no wash towels.

It’s nice and the staff are good.

There was only one elevator. It wasn’t an issue while I was there but I could see it being one during high traffic times.

Nice place

The staff did everything to make us comfortable

Absolutely love everything about this place!!! Nick & all the staff were great & very helpful!!!!

Was very nice and clean and cozy

It was great

Peaceful and relaxing

Front desk employee barely made eye contact when I checked in, didn’t tell us where breakfast would be or the hours and then our keys didn’t work when we got upstairs and I had to go back down to get her to activate them.

It was like a home away from home when me my kids were in between homes....it was maybe a couple minor things but nothing to complain about I enjoyed my stay and would go back at any time at the Evans location

Staff was extremely helpful as we were a very late arrival.

Place was fantastic. Just wish they had an indoor pool

Let me start by saying that check in was easy. The front entrance is nice and clean. The room was nice and quiet spacious. No pr9blem with the mattress, i thought the pillows were a little two too soft. NOW for those who says available breakfast is a must be ware it is first come, first serve. They said Saturday breakfast was from 7-10am. We got down at 8:50, no more of the hot food. The clerk said the person who cook is gone and thats it :(. With that being said, if you get there at the start of breakfast you would be good.

I’ve enjoyed my week stay here, it is very clean, the rooms are very large and separated to make it seem as a small apartment. The folks that work here are great, the breakfast and coffee are great, the common are inside and eating area are very clean and large, and my very big thing is, my Maltipoo puppy was welcomed. Also, last it is nice to have laundry on site to use. I will definitely be staying here again and highly recommend.

Room had ants and the bed was broken and the ac started leaking

The was the worst stay I have had here. There were ants. Usually there are 2 remotes for the TV's but only had 1 and it did not change the channel for either TV. Went to the front desk and was given new batteries even though I told them it worked that it just didnt change the channels. Went down the 2nd evening and was told they were going to come fix it and no one ever showed up. Breakfast is supposed to be from 630-930. I came down at 730 and the only thing available was waffles and cereal. Went back at 830 and still just waffles and cereal. The next 2 mornings had to go down at 630. Overall crappy stay. Hopefully this was just an isolated incident.

Nice all around.

The manager called me accusing me of stilling an alarm clock from the room, and told me I was being banned from all the Quinta hotels, first of all I am a business woman that owns a business, I own 2 cell phones, and both phones have alarm, why should I do something like that?. I felt very offended, and accusing without proof is even worst. This was the second time staying here and did not have a problem like this the first time. I have stayed in numerous hotels around the world and have never ever been disrespected like this.

Breakfast did not look good. Lobby areas not kept clean.

Room was very clean and spacious Jaden or Jaylen that works the overnight was very friendly and made me feel comfortable he’s a very kind and hardworking gentleman

Stains all over side of bed and floor

Nice place for the price

2 lamps burnt out, & no-one could find bulb replacements; tv didn’t work. No directions if it did work. Frustrating. Not enough help at desk.

Enjoyed it and staff was great

Too expensive for a comparable room elsewhere.

Great place to stay in Augusta

No pool was available trash and a strange pill was found on the floor

Awesome spot

Staff did quickly assist with the TV.

Several doors would not close, drawers would not close which was hazardous. And when we did close one of the doors we had a hard time opening it. But the staff was nice.

the girl with the colored hair at the desk has 0 customer service skills, my room door wouldn’t lock at all, the floors were filthy. would never come back to this location. the other 2 gentlemen who i dealt with at the desk were friendly

Very roomy and clean theoughout

Terrible customer service. The entire property is infested with ants. The pool was green. The rooms weren’t properly clean. I was very unhappy with my experience at the La Quinta.

The pool.was closed and it was very expensive

Best thing I can say is not as bad as the nights in or the Econo Lodge, lol but if you are used to staying in Marriott, Hilton, Homewood, suites and places like that that you will be very disappointed

The was one of the worst experiences we've ever experienced. I had a reservation set for Thursday July11th. I called Monday night to change my arrival date to Wed and spoke with an agent who said that he changed my reservation to Wed the 10h. When I arrive, r representative told me that my reservation was for the 11th and dismissed me by saying that I made a mistake without listening to me. After finally getting into a room, the room was filthy. The beds weren't made and there were food everywhere. When I tell the representative, he switches me into a room but the new room had roaches. At this point, I leave my name and email information asking for the General Manager to please give me a call. No one ever did. After repeated requests to speak with the general manager, my wife was once told that they have no way of getting into contact with the manager. I asked another representative to have the manager please contact me and no one ever did. This was my far one of the worst experiences and I plan on contacting the corporate office

Rooms are very spacious. Everything was clean, however the fridge has a bad smell. The staff is rude. Very rude. Pool was green and not in use. Breakfast was ok.

Excellent no complaints

The breakfast was better than what I could have gotten at a fast food place. The bed was comfortable and the room and bathroom were clean and nice. I could tell that it was just standard construction when the place was built regarding walls and insulation between rooms. But it was a quiet stay. I would stay there again.

Hotel was very clean but the pool was not working so my kids could not swim breakfast was not all that good need more options

There were dead roaches in the ceiling! Was supposed to refund me, but I have yet to receive refund and it’s been over a month!!

We had a family emergency and we had to leave right after we got there and we was very thankful that we had the opportunity to cancel our reservations. They were very understanding about our situation. I would recommend this hotel, for their kindness and understanding. We have stayed at others hotels as this one and was very pleased with our experience. We had also taken out insurance on our stays at hotels when we travel in case of a emergency , it can come in handy.

Had the do not disturb sign on the door the whole stay for privacy and ended up having some of my stuff gone through and things missing. I always carry back up vapes with me in my backpack that were missing when i got back to my room, i also left a vape on the bed so i knew where it was when i left to go work (i dont brong them to work with me because i work in schools)and one of my guys staying in the room with me had a work keyboard go missing from his backpack. No room service was asked for or received so nobody should have been in our room at all. When i told the front desk the guy claimed he could see if someone accessed my room but that he was locked out of the system at the moment so he couldn't look anything up. He took down my room number and nothing else was ever brought up about it. Ive spent more time in hotels then not the past 2 years for work and ive never had this issue.

Hotel was nice and quiet..Attendant wasn't helpful for anything that we asked about.The breakfast was like it was threw together..The pool was filthy..

Simple but great. We needed a place to stay outside of Fort Eisenhower and this was perfect. Clean and comfortable. Price was great too.

It was very good. The only thing was the bathroom floor was sticky and the pool was closed.

The hotel itself was quite nice. The day manager was very helpful and polite. The breakfast was what was to be expected. The overnight staff were extremely rude. The housekeeping team was terrible. I was there 4 days. I asked twice but my room was not cleaned once nor was I given free clean towels. This really left a bad taste in my mouth about the hotel. Thank God there was a Dollar Store close.

Love the hotel was upset that I didn't get room I reserved cause he said it got double book and had take a smaller one cause it's all they had but still got charged for family room and have not heard back from hotel.com on comping me room I wanted for two days

Very clean and very comfortable

Our main blanket on the bed had a motivation almost brown and dark

LaQunita Inn was close to Fort Eisenhower and driver-accessible to other locations around the Augusta area.

Great space for families

Great everything…I love staying here

Had the smell of weed my bed had hair in it i was told it would be taken care of never was

Family friendly and very welcoming.