Wingate by Wyndham Augusta I-20

The room was pretty nice, AC was cold. But they tried to overcharge me at the front desk when I told them I already paid, there was no breakfast in the morning (which is 95% of the reason I booked this hotel), and they would only let us check out a few minutes late if we paid another $40.

Staff were very friendly and professional.

The staff person on Sunday morning was rude to my wife. This indian subcontinent male acted like he did not understand English! He was generally unpleasant. The other staff members were pleasent, helpful and professional, especially Theo

Exceptional

The staff was great and rooms were clean loved the dove soap

Nice rooms NA

Exceptional

Everything went well

Exceptional

Exceptional

Very good

Hardwood floors. Nice Continental breakfast. Needs and pillows are comfortable. The bathroom still has reminders of previous guests, hair on the back of the commode and spots on the mirror.

Very good

Everything was good except for the breakfast it needs improvement

Disappointing

Parking was plentiful and convenient. I felt safe in the parking lot. The linens appeared to be clean but the floor appeared dirty (particles stuck to my bare feet) and someone had used the little soap on the sink. This was replaced. I chose the hotel largely based on the claim that the rooms were soundproofed but I did not find this to be the case. I could hear someone talking and later snoring from the adjacent room. My room was on the ground level and the window faced a bare wooden fence. Positives: I appreciated the iron, ironing board and hair dryer. The hotel was in a good, easily accessible location for me. When I left, there was no one at the front desk and I left my electronic keys on the front desk.

Location near the highway Staff was extremely unfriendly, no eye contact, no speaking. Room was very unclean found a pubic hair in the bed

It was clean and the location was great, I did not eat the breakfast but the small breakfast area was clean and had a few options with tables to sit at. The room and bathroom was very clean and well stocked with towels and sanitary products. The staff was not the greatest, I was given the wrong room number at check-in but it was corrected in a timely manner. The halls and some staff members did not smell the greatest, and the elevator was very slow.

First time there and won't be the last ..soooo amazing

The were working every thing out the were new but they were very helpful and the rooms were very comfortable

Exceptional

Right off 1-20 Staff was the most friendly, cleaning ladies were cussing in front of my children, Breakfast was not appealing, it took the staff forever to replace anything in the breakfast area, they were constantly on their phones. Walls are very thin. My children and I walking down the hallway and you could hear someone having s**. Doors off hinges laying in the hallway.

When we arrived the two people at the desk were speaking to each other in another language. The one appeared to be training the other but they never said so. They had trouble finding our reservation and didn't explain or talk to us. I only knew they did find it as the one started to make our keys. Not friendly at all like your staff in Macon location. Lisa could train them! In the morning we had to leave before breakfast and I asked if they had any bananas in bad as I know they always put them out. Was told they couldn't go look. Again not helpful at all. This location staff should go to the Macon location for training as Lisa and her staff are amazing. Desk lamp was also broken and hanging from a wire

I liked the location When we arrived the two people at the desk were speaking to each other in another language. The one appeared to be training the other but they never said so. They had trouble finding our reservation and didn't explain or talk to us. I only knew they did find it as the one started to make our keys. Not friendly at all like your staff in Macon location. Lisa could train them! In the morning we had to leave before breakfast and I asked if they had any bananas in bad as I know they always put them out. Was told they couldn't go look. Again not helpful at all. This location staff should go to the Macon location for training as Lisa and her staff are amazing. Desk lamp was also broken and hanging from a wire

Confy bed Poor breakfast

Nice and convenient hotel to stay in. The room was large and clean. Good for a one or two night stay. Laundry room leaves much to be desired in regards to usefulness and cleanliness. Breakfast was ok nothing special.

breakfast was absolutely horrible. it would be better if they took it down, it was so bad. barely refilled. at one point there were ten people just waiting for food and there was none.

Very good

Exceptional

Superb

Exceptional

Exceptional

Exceptional

Exceptional

Did not like that we kept having to have our room keys reactivated. Also was mssing a coffee table that was pictured in the King Suite.

The staff was friendly Did not like that we kept having to have our room keys reactivated. Also was mssing a coffee table that was pictured in the King Suite.

No coffee/tea station in room. No hygiene amenities in restroom. Free breakfast - eggs appeared to be made from egg substitutes (formed in very flat 2.5” circles)

Clean No coffee/tea station in room. No hygiene amenities in restroom. Free breakfast - eggs appeared to be made from egg substitutes (formed in very flat 2.5” circles)

The property and room waa cleaned. I stayed in Room 110 and the bathroom had a very bad smell. I should of changed rooms. Front Desk said it would go away but it never did. I bought incense to mask the smell. Asked for extra pillows which I was given but no pillow cases. Water pressure of shower very low. AC didnt work well. To top it off someone opened the door at 1am. Luckily i.had the latch down or they would of gotten in the room. I reported this to the clerk at desk when i checked out. Never will i stay there again

Got down to breakfast at 9:30 – half hour before breakfast ended and there was very little left. No sign from the front desk that he was gonna replenish anything. Elevator smelled horrific. We avoided it by taking the stairs.

It was a convenient location and decent value. Nothing special but a fine place to spend a couple nights

Passable

Exceptional

Very good

I thought it was odd the microwave instructions were in French.

I was pleased with my stay. The room, bathroom, bed was great. Very fresh. The hotel is right off interstate 20, which was very convenient. I would stay again.

Close to the highway but in a quiet area. Everything was clean and well maintained.

Exceptional

Close to the highway but in a quiet area. Everything was clean and well maintained.

N/a

Breakfast was poor, staff was not attentive.

Exceptional

It was clean and quiet There’s no pool and no view from the window!

It was clean and quiet There’s no pool and no view from the window!

Location and cleanliness and cost Limited food selection for breakfast

Location and cleanliness and cost Limited food selection for breakfast

Very good

Pleasant

Bed caused a severe back ache

Room clean except for shower walls/floors visibly unclean with what appeared to be permanent brown stains. Shower door would not stayed closed (broken). Stair well was dirty. Breakfast was a kinda pitiful but it appear other guests enjoyed making their own waffles. Gym was a joke - basically equipment in a closet that could only be accessed from outside - definitely not safe.

Great place to stay for the night. Clean and comfortable.

Bed caused a severe back ache

Room was nice clean, beds are on the hard (firm) side. The housekeeping would come in and only switch out towels, didn't make the beds which I thought was odd. At least make it look like you showed up!

Reversed a king size bed but they gave us two full size becuase they had a room leaking. Show ended up canceled so we left the same day about 2 hours later and drove back home

This is the first hotel I’ve stayed at where the towels in the bathroom had someone else’s hair on them. More than one towel. They are obviously not washing the sheets very well

The Elevator broke. The young boy who checked me in doesn't know how to use the system to enable the key card to stay activated for the duration of the stay ( this happened to EVERYONE he checked in.

Everything! Very clean and comfortable. Nothing.

Everything! Very clean and comfortable. Nothing.

The Elevator broke. The young boy who checked me in doesn't know how to use the system to enable the key card to stay activated for the duration of the stay ( this happened to EVERYONE he checked in.

I did not eat any food from the hotel. They were replacing a door at 9 p.m. the second night we were there. Very loud!

They were replacing a door at 9 p.m. the second night we were there. Very loud!

Very good

Easy on and off the interstate. Room was nice and clean N/A

Location Paper thin walls, you can hear all rooms and hallway activity and people walking on the floor above. Heard the elevator ding and as it moved between floors; our room wasn’t even near the elevator. My room had a broken safety lock. “Breakfast” was very lack luster. I don’t expect much from a free hotel breakfast, but the couple items they had were a joke. I don’t recommend this hotel if you’re traveling with kids.

Location Paper thin walls, you can hear all rooms and hallway activity and people walking on the floor above. Heard the elevator ding and as it moved between floors; our room wasn’t even near the elevator. My room had a broken safety lock. “Breakfast” was very lack luster. I don’t expect much from a free hotel breakfast, but the couple items they had were a joke. I don’t recommend this hotel if you’re traveling with kids.

Cancelled my reservation to give to walk-in people and then was not friendly when I called to talk to them about just talking to the front desk the day before to let them know we would be arriving late. They told me no problem! We had to scramble to find a place to rest at 2 in the morning. I am not happy at all.

Exceptional

Cancelled my reservation to give to walk-in people and then was not friendly when I called to talk to them about just talking to the front desk the day before to let them know we would be arriving late. They told me no problem! We had to scramble to find a place to rest at 2 in the morning. I am not happy at all.

Easy on and off the interstate. Room was nice and clean N/A

Exceptional

My room was dirty, including hair in the shower and bathroom floor. The pool has been filled in with concrete. The rooms have doorbells, which people were ringing all night long. I got zero sleep. I left after the first night and Expedia refused to credit me for the second night. I am done with Expedia - they never remove poor hotels from their website. This one was horrible.

This hotel is very nice and the staff is very friendly N/A

Located conveniently to many restaurants and stores/cleanliness

Cleanliness My room was by the elevator and I heard all the dings . Couldn’t get rest.

Very clean and comfortable.

Comfortable stay, room was large and clean. Staff was very friendly, and had a good breakfast. Nothing.

It was CLEAN and up to date. Only had enough body wash for one shower (of 2 people).

It was clean! Not enough body wash.

Nice and clean and the beautiful flowers Everything was great

This hotel never fails! I am always satisfied!

Functional for Masters week. 850 a little steep

Noisy, air conditioning very noisy. Horrible smell of cleaning solution or potpourri throughout!

Staff was very welcoming. Rooms were clean and beds slept well. Many choices to choose from during breakfast and enjoyed the complimentary gifts for guests. Overall, our stay was amazing and we will be visiting again.

I feel you can hire someone to do like grits, eggs, bacon, sausages, that is basic and have a yogurt machine but other than that, everything was good

Breakfast was great. Parking was great.

Yes

It was bed bugs here. Do not stay here. I have video proof

Very clean very quiet very friendly

This was a very nice place to stay. Everything was nice and clean and they had a good quick breakfast.

The hotel and rooms have been nicely renovated. Staff was polite. The provided breakfast had a good selection. It wasn’t just the basics but provided waffles, bacon and eggs as well. These are all the important things to me for a quick stay for business.

The parking was very good and the room was very clean definitely will come back again

We enjoyed our stay, nice and clean! Friendly staff!

There was an odor in my bathroom that felt like some sort of drain maintenance needed to happen. Also, this is a property that had a lot of very early risers, so if you are looking to sleep in, this is not the property. Thankfully, I'm an early riser.

The staff was very nice, but the hotel was not as clean as it should’ve been. I had to request a room chang

Breakfast choices minimal wish they had a better variety of choices Bacon was crisp and tasteful

Helpful staff

Yes

Good

The staff was professional and friendly. The room was very nice and clean. The breakfast was good and the coffee was amazing!

The only good thing was the breakfast.

Good room. Good value for the rate charged

Overall good stay - comfortable beds and friendly staff. Only qualm was the very "thin" walls and ceiling - you can hear everything your neighbor is doing.

Room was clean. Toilet was wobbly. Breakfast was not good. Staff not very attentive, always on their phones when entering the hotel lobby and didn't look up unless addressed..

Parking was great breakfast was limited staff was friendly and welcoming but my daughter found a bug in our bed and the floors in the bathroom were definitely not cleaned we had a 2 day stay and when we come back after our first night our beds werent made and room wasnt cleaned

One of the front desk hotel clerks banged on my door in the middle of the night and used profanity, yelling and telling me to get out because he said the television was too loud. I recorded the whole incident. It was a very scary situation and I was highly disappointed with how it was taken care of (or a lack thereof) by management. I will not stay at this hotel again!

Very poor professionalism.

This property was clean and the staff were all very nice. However, the body wash and shampoo were out. Although I asked for it to be refilled, it was not. Otherwise the visit was very good. I would stay here again!

Myself and several others couldn’t sleep due to very loud noises throughout the night. Learned it was door to stairs b/c elevator wasn’t working. Very irritating b/c this is the 2nd time I’ve used Expedia and had bad experience. 😩 about to give up on this app

Clean room nice staff peaceful and quiet

Very clean room , love how spacious it is

Decent breakfast, specific spacious room,affordable.

Unsafe hotel next door

The bathroom had hair all over the place. The shower was dirty.

I've never had any issues here

Excellent experience. The hotel was spotless, the room comfortable, and had everything you needed. The staff was very friendly and attentive at all times. The location is perfect for getting around the area easily. I would definitely return and recommend it without hesitation.

Easy Parking. Slept well through the night. Room was very clean. Enjoyed a nice complimentary breakfast before checking out. Also hotel has easy access to interstate and McDonald's for a late snack. I will stay here again.

Great staff.

great experience

The property appeared to be nee; however, someone had written a message inside the glass shower door making it obvious that it wasn't cleaned and the liquid soap container was empyy soap in the s

twas lovely...

Bathroom was very dirty

I have mixed feelings about this hotel. The room I was placed in last wasn’t even clean…. Anytime I check in with I guess the manager I get a room like that, but when I check in with one of the other young men that work there I get a fairly nice room. Really not sure what that’s about but it’s been consistent

Property was just right for the simple, quiet, safe, and convenient place we were looking for during our visit to a family member who was sick. We didn’t want a holiday but instead wanted a quiet time to be with family.

Clean

kept very clean and quiet

Arrived in town earlier than expected. Owner was happy to allow me to check in early and waved the early check-in fee.

Very clean, accommodating, and appears to be new. Breakfast was very good with a variety of options and well organized. The bed was also very comfortable and the bathroom was modern! I would definitely stay here again if I was in the area!

However, the room was clean and well kept.

This place had everything i needed for the one night that I stayed. Nice hotel. Very Nice room. Very nice bathroom. I was comfortable and felt safe.

we were from out of state this Hotel was very close to plenty of eating options. There was a dollar general about half a mile away. the hotel was very clean!! staff was very kind.

Excellent place to stay and safe

The floor of the room and bathroom was a little dirty as well as the toilet. But everything else was great!

This was a clean and comfortable place to stay for the night

Nothing wrong with the room it was the staff. The room was very dirty. The sheets were dirty and so was the floor. There was a red something sticky spilled underneath the bed And the sheets had a yellow stain. Also the microwave was in Spanish which I guess if fine I've just never seen it before. Just let this be your last option.

The property for the most part was good. The toilet was not stable; it rocked when you sat on it.

Improve the outdoor area

Was very nice. Nice and helpful staff. Newly renovated

One of the best hotels I’ve stayed at in a while and had not one problem. From check in to check out everything was absolutely wonderful. Very clean and smelled wonderful!!! I don’t know what was in the room but every time we stepped back in, it smelled as if it was freshly sprayed with Lysol!!!

Clean

Although not the hotels fault, there were some very loud occupants that would yell and run in the hallways.

Room was clean and inviting.

The shower wasn'tclean. We could see old soap & dirt on the walls of the shower. The breakfast was what is expected at a Wingate hotel. Over all it was a great nights stay.

Clean beds, great location. Actually pretty rooms

Breakfast service and options were terrible. Didn’t appreciate the shortage the minute the breakfast started.

The smell of the room could have been better

We stayed in the third floor and no elevator service. I have respiratory disability and stuck on third floo, the front desk person did offer to assist just to make sure we left on time for checkout. Left number for manager to offer assistance

Very nice

Towels need to be replaced. Too dingy.

Property appears new. Staff was polite and very attentive.

I was on first floor in room 113 whom ever was on the second floor they must have had a WWE Battle royal because the noise from them jumping up and down shook my room I finally called the front desk to complain. And it died down other than that it was very clean and I will definitely come back

Good place to stop for a good nice rest. Bed was comfortable, safe and close to highway. Grounds are clean but nothing too exciting to look at. Good breakfast and friendly staff. Would stay again

The front staff at Wingate are outstanding, so very helpful and patient when guest is unable to work the TV remote. Beyond that they are friendly and are very welcoming. The rooms are lovely, newly renovated and yea no carpet. Beds, pillows are grand. Very clean and will stay here again.

Very nice and great service

Great stay

Lovely, clean room with a good breakfast. Great one night stay.

TV remote was quite difficult to work, finally went to front desk where lovely lady that checked me in helped. Remote should be simple. Room was very clean and comfortable, pillows little stiff for my taste, but all in all a lovely night.

There was a breakfast but once the ppl from the family reunion ate all the food there was nothing fresh if anything left after the kids played with the waffle maker and the attendant did not put ANYTHING NEW OR FRESH out for the remaining guest.

todo

Nicely modern and clean

Rooms was very clean and big with a modern look

The bed was uncomfortable and too firm, the linen was nice. I have stayed here twice and both rooms had public hairs in the bathroom on the floor. The curtains are sheer and don’t cover the huge bright lights in the parking lot

I love the fact they care about you’re safety with out me asking any male DoorDasher wasn’t allowed to go to the back thank you guys and my next trip out here I will be booking with them again

Very pleasant experience. Clean

Didn't like the lack of breakfast options and the desk was sticky.

I had to pay an additional 150 to be held on my card until I checked out since I booked with a "third party"

Clean and comfortable stay. Good breakfast.

The one downside is the lighting in the room is horrible specially for an older person. Even with all the lamps on the room was still very dim.

This has been one of THE BEST hotel stays I have ever had! This hotel is brand new, clean, and stylish! Trushad gave amazing service, was very kind and accommodating to my changing needs. I will definitely be back whenever I’m coming to Augusta.

The staff was very nice.

Everything was great. Wish they had blow dryers and the hotel next door was dilapidated.

Staff were very friendly. Always spoke upon entering and exiting.

Huge thank you to all the staff in Wingate I20 for their service and hospitality during the Masters last week. My original booking was quite last minute and I could only book two nights due to availability but the team at the front desk were amazingly accommodating and we ended up staying for 5 nights. Highly recommended too for convenience to Augusta National less than 20mins by cab.

Newly renovated facility. Very clean and staff was great!

The staff were eager to go over and above for client comfort. The desk agent made a pot of decaf coffee an hour earlier than posted times. 5 star service!

Check out time should be 12

The staff was very courteous and kind.

The room and the facilities were immaculately clean. The staff was exceptionally friendly and helpful with information about attending the masters golf tournament. The beds were very comfortable and the HVAC system worked well. They’re planning some renovations which I needed to improve the lighting in the bathrooms and improve the water flow in the showers. The room floors are hardwood which allows them to remain exceptionally clean. I recommend it highly to those going to the masters golf tournament as it is only an easy 10 minute drive via highway.

The hotel was perfect for a “Masters” weekend.

Hotel was conveniently located to Augusta National, and reasonably clean.

It was very convenient to Augusta National, which is why we were in Augusta. We had tickets for Tuesday's practice round.

Property was old, and worn. Plumbing dripped all night, spoty WIFI. Breakfast options was limited and eating area was filthy

We arrived very late at night. I had called ahead to let them know. The front desk staff was kind to us. The room was comfortable; however, it was rundown and needed attention. The folks who were clearing were personable and friendly. I felt safe at all times in this hotel.

Very clean and comfortable beds.

Red Roof Inn is always my go to hotel because they let pets stay free. I have stayed at this hotel probably 4 times and this past time was not great. It says 100% smoke free and yet my entire room reaked of it from the people beside me (we had the joint doors). I didn't ask for another room because we were only there 2 nights. I just asked that he would go ask them to stop. Ironically the neighbor worked at this hotel ...

Was wonderful! The price was so affordable. Staff at check in that evening and check out the next morning were genuinely friendly, helpful and very accommodating. The room was spacious and very clean, bed was comfortable. Will definitely stay again if I find myself in that area.

The beds were very comfortable, room was clean and no bugs!

As always the case with Red Roof Inn, it was a fine place for one night's lodging on the way home. Not perfect - bulb in the desk lamp was burned out but other than that, no complaints. No breakfast due to Covid, but that was fine. Always prefer safety. Will be back in the spring.

Found a dead roach and a spider eating it in the corner. Also the room was dirty the bathroom, hot tub and the bed had hair in it. Just awful don’t book here man …

pet area, the main thing for which I choose this hotel, was never maintained, grass never cut

It was aweful, they kick me out of the hotel because supposedly my dog was barking and he was mot even at the room. I ask the person in the front desk to come to the room to investigate and he wouldn’t even listen or go to my room to investigate that I didn’t have my dog with me. He said they have cameras but obviously he didn’t look at them because I didn’t have my dog with me. I came down stairs and try to explain the same thing to him and instead of apologizing he treat to call the police. This is not a pet friendly hotel, be mindful you could be kick out of hotel for no fault of your own, like in this case they argue my dog was barking when I didn’t even have a dog with me.

During check-in is always a problem when you use your free room Rewards because they ask for the card that the room was paid for with and is always a problem. The room is very dated there is peeling in the shower tub mold on the floor underneath the sink in the back but it looks like water has pooled and dried.

It was a very nice stay. We were pleased with the King Suite.

Nothing unique about the place. To be a smoke free hotel, that's all you smell when you walk through the door and hallways.

Bathtub was dirty. We had to buy Clorox spray to scrub the dried on stains off. Hotel also had a foul smell. Staff was nice but I wasn’t a fan of the property. Most of the red roofs we’ve stayed in have been way better. Will not stay here again.

It was very disappointing to NOT have access to major tv networks, and ESPN, SEC Networks!

The owner couldn’t have been nicer.

Traveling with a pet, so this was a good choice.

Everything was perfect.

The clerk at the desk was polite and courtesy.

Very clean. Only problem was fridge in room needed defrosting

The bathroom is nasty, paint peeing, toilet seat cracked. Bed was like laying on a slab of concrete. The staff was awesome

Pretty good story check in with fast and easy the room is dated stains on sofa chair, the bed is rough and the bathroom is very dated mold on the shower head,peeling paint from the ceiling

Customer service was great. The location was also great.

Good

Great place to stay with pets. Staff is always very friendly and helpful!

The lobby and room was clean. The pool was nasty. Hotel needs to undergo a renovation especially in the bathroom. The clerks were courteous and friendly but neither one was wearing a mask.

As far as the room and house keeping everything was great.... the only thing that I didn’t like and made me a bit frustrated was the older guy at the front desk telling me not to book through Hotels.com anymore and to book my reservations through the front desk...The reason why I book through Hotels.com is because sometimes they have great deals and after a certain amount of stays you receive a free night..... I understand by going through a third party they only get a certain percentage but they are still making money.... With this pandemic going on right now there is not a lot people can afford.... all these hotel owners are jacking up there prices right now trying to make more money knowing that certain agencies will help pay to put those people in hotels and hotels take advantage of those agencies not thinking about the people that are losing jobs and there houses and have to go to a hotel to stay but really can’t afford on there own.... I’m not saying this hotel does that but that’s when all these third party companies are great to use because you get other deals at the same time while making reservations through them.... Wyndham.com after you get a certain amount of points you get a free night stay or either a discounted price.... hotels.com after you stay for a certain amount of days you get a free night stay.All that comes in handy right now with everything that’s going on with COVID-19 and people losing there jobs and houses. Besides that my stay was great....

Hotel is clean.Rooms are clean. Beds are comfortable.Very peaceful and quiet...Area for dogs to use bathroom. Very nice people from the front desk to house keeping.... I would recommend this hotel to anyone looking for peace and quietness and just want to relax.. And also the rates are good....My opinion you get more than what you pay for.....