Extended Stay America Suites - Denver - Airport

I stayed for a week and there was no cleaning in the room in a week

The rooms needed to be cleaned, beds not comfortable.

no frills hoteo. close to airport

This place was awful. I checked in late, so I had to wait wait a while for anyone to check me in. The room was dirty and old. There was an old bar of soap and hairs in the bathroom. The breakfast was non existent. I couldn't wait to leave.

Poor

It’s good for being a one or two day stay. The elevator is super bad makes you feel Iike your about to fall.

The workers was very nice Nothing

The workers was very nice Nothing

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Exceptional

It was a fine stay at the hotel, especially considering the price at the time and the booking and cancellation conditions. The room was clean and simple, with everything I needed. I would very likely come here again. They could include some plain rolls at breakfast - it would be a bit healthier. Or maybe that’s just the charm of America.

Awsome

Noting The front desk tried to pull a skit and after sering my confirmation email for my room and the payment she tried taking my money and telling me i didn't pay but i had the money taken from my account. She is racist against white people came to my room calling me a white b**** and eventually kicking my and my service dog out of my room i was in cussing the whole time ive never been treated so bad in my life she definitely shouldn't be working there or anywhere with customers i wish i could post the video i recorded of her doing all this this was ABSOLUTELY THE WORST EXPERIENCE I'VE EVER HAD

The internet was often slow. No dishes in the kitchen; when I requested some as per the sign in the room, I was told none were available. The floor clearly had not been mopped. There was a constant drip coming from somewhere over the bathroom.

Exceptional

Room was not very clean, although I've seen a lot worse at other hotels. Killed a cock roach within the first few minutes. Breakfast was minimal, just a few granola bars and mini muffins.

Easy to locate. Staff was friendly. Room was not very clean, although I've seen a lot worse at other hotels. Killed a cock roach within the first few minutes. Breakfast was minimal, just a few granola bars and mini muffins.

Bad

Yes

Exceptional

Staff was great, lady at the front desk was very helpful and understanding when it came to my late check in! room wasn’t very clean :(

room wasn’t very clean :(

Its always hard to connect to the TV an will seem like the website it uses doesn't work to cast even when on the wifi on the phone

It was comfortable an staff was helpful Its always hard to connect to the TV an will seem like the website it uses doesn't work to cast even when on the wifi on the phone

Everything was good except I had a problem with my internet connector for the first 4 or 5 days

Noting The front desk tried to pull a skit and after sering my confirmation email for my room and the payment she tried taking my money and telling me i didn't pay but i had the money taken from my account. She is racist against white people came to my room calling me a white b**** and eventually kicking my and my service dog out of my room i was in cussing the whole time ive never been treated so bad in my life she definitely shouldn't be working there or anywhere with customers i wish i could post the video i recorded of her doing all this this was ABSOLUTELY THE WORST EXPERIENCE I'VE EVER HAD

Have trouble connecting to TV or wasnt working

Was very comfortable Have trouble connecting to TV or wasnt working

Yes

I don't have anything negative to say about this property. It was sufficient for what I needed.

Exceptional

I left my gold chain and gold ring on the nightstand and they said there was nothing there. I'm upset, they're definitely not honest.

All the people I have met besides the staff,are nice,

There was nothing I didn't like

Waiting for a long time over half hour

Roaches everywhere

Clean room and friendly staff!

Free parking Safe environment No breakfast was available on the days I stayed. Had to pay for bath towels after using the first set.

Every one that I met was friendly very helpful.

Bad service the so called manager was rude and very unprofessional

BUGS! Nothing worked... No tv remote, then when we got one the TV didn't work, the lady that came up and got the TV to work was pleasant, but extremely difficult to reach due to headphones then while leaving we were extremely loudly laughed at. Smoke detectors hanging from the ceiling ...Will NEVER RETURN!

Long wait to check in, nobody was at the front desk, room was dirty there were beer in the fridge and trash in the bathroom.

good location and friendly staff

I do not live far from this location. But I only have a walk-in shower, no tub. I have recently moved to Colorado. I've been wanting a bubble bath for over a year now and I thought it a grand idea to rent this room for one night... I took 4 baths while here. It was awesome because I didn't even run out of bubbles or hot water. I enjoyed my stay. That the microwave kept tripping the breaker. I know that issues arise. And this didn't sway my opinion on coming back.

Lots of roaches in the room.

Clean. Quiet. Secure. Close by what I needed. Breakfast was just a few of the small prepackaged blueberry muffins and a few grain/fruit bars. There was nothing to drink including coffee/water. AC in room did not work just the fan, which was loud.

Nothing at all. I didn't even put my children down. I walked around seeing the filth holding. My children looked in the bathroom. Seeing cockroachis left immediately went to the office and let them know. I wanted to refund and y. The man was supernice and apologized and I told him it was not his fault. It was. Unsafe for my children and for myself.There was food on the walls.The stove was nasty.There was nasty ness on the table.The floors were disgusting. I did not even set my children down.I looked around The floors were very nasty.The tables were very nasty there The stove was caked in food and grease looked in the bathroom while still holding my My two small children Two and three years of age seem cockroaches In the bathroom and immediate went to the front desk and reported this and asked for a refund.

Everything

was all good

The best thing was having smart tv.

I just needed a place to crash during a long layover on an international trip. Booked this hotel last min and stayed here for a few hours through the night. No frills hotel but overall it accommodated my needs. Not too far from the airport and not too expensive. Area felt a little sketchy but nothing that made me feel too unsafe to be there. I’d stay again if I needed a place to crash.

Took awhile for desk clerk to get there. Had trouble with computers. There was one wash cloth and hand towel for two people. Room 2 hours to get extra ones. Not much breakfast. No tables/chairs. Have to take food to room.

There was bed bugs and roaches never again staying there again 😤

Booked a room online and got there and there was no room!

When I arrived to check-in I had to wait an hour before anyone showed up to the front desk.

People yelling in the halls at 2am, some lady was knocking on the door next to mine constantly for over a half hour. Definitely get what you pay for. Although the staff was amazing which was wonderful

.

The staff were great. Very friendly. Right next to the highway-so noisy. No ice machine.

I’ve stayed at Extended Stay in other locations and this one was great too.

Can do better on breakfast

Excellent

Nice

Place was great. Kitchenette. You have to ask for dishes and the pet deposit is a little high for a place with zero carpet. My remote didn’t work,but I figured it out on day two. All in all it was a decent place . I liked it.

Stayed a brief overnight while visiting friends.

Everything was ok

Pretty good place and the front desk guy at night was super friendly

Waited over half an hour for someone to come to front desk, and she rudely helped the guest in front of me then when my turn she tells me we don't accept cash I asked her to cancel my reservation and I still got charged. The place was horrible. Very disappointed

It smelled funny

I enjoyed my stay with you guys and the guest service front desk staff named Dee was beyond excellent with great customer service! I would enjoy staying again at this Hotel.

So nasty

Room was average in comfort, pillows very worn and smashed. Continental breakfast was very spartan, not much to choose from.

.... There are many of us military personnel who gets booked in this hotel. Per command's advice, the military in the area will no longer conduct business with this hotel. This will be my last stay at this extended stay hotel at 38th Street.

.... There are many of us military personnel who gets booked in this hotel. Per command's advice, the military in the area will no longer conduct business with this hotel. This will be my last stay at this extended stay.

Smell was terrible Workers walked in at 2am in our room mid sleep!!!

There were roaches in the room I need a confirmation of the refund immediately

The room was very dirty and dusty. There was hair everywhere in the room. Even under the sheets of the bed. I would not ever recommend to anyone especially with kids. Not even properly breakfast. So disappointed!

Terrible, don’t stay here!

This is the worst property i have ever booked. It was so worst that i had to change my stay to other property

Overall I like this hotel better than most others I’ve visited in Colorado

I don’t recommend staying here at all, i come in and the microwave was broken, the toilet wasn’t flushing and the bath tub was flooded.. i tried to talk to the girl down stairs she gave me a nasty attitude, elevator was broken. online it said they had free breakfast and there was no breakfast at all because she said there wasn’t enough, check out time was 11 , online it said 12 and maintenance was banging on my door at like 10am .. it was a bad experience and if i could get a refund i would totally take it bc i didn’t sleep comfortably

Check in was TERRIBLE! A sign saying “back in 10 mins” and we waited 17 mins until a woman finally responded to our calling out for someone. She never greeted us, just asked for a name and told us our room #. And the $$ didn’t match what was on my hotels.com receipt. 😣

There was no breakfast available despite being advertised, no coffee- only instant decaf

To much traffic in lobby , no breakfast nor coffee was serve s

Everything

The bathroom shower was dirty with used towels and the bath soap was still in the shower. The front desk person wasn't there when we arrived so we had to wait with other guests to be check in.

a lots of immigrants living in the facility that make me fell very uncountable

They were great

Good

Stayed for 4 days, no one came to even take the trash out. They could not give us any toilet paper just the one role we had from the start. Never been to a hotel were we have to purchase your own toilet paper. Also the rooms had flies

We couldn’t get in to the hotel arriving 5minutes before 11. Their instructions said to call 0 but there is no phone to get in and calling mainline didn’t help as there is no one at the desk. Somehow we got in with the of another guest but still couldn’t find anyone to check in, there we discovered a sign with a phone number for after hours check in but that cellphone was next to their desk phone so again it was useless. 30 minutes in a front desk lady showed up and didn’t even say a word to us, just mentioned a room number and gave us 2 keys. No direction how to get there, not even an envelope with a written room number! No apologies whatsoever. Hotel overall was extremely dirty. Our floor smelled like there was a busted toilet pipe but luckily no smell in the room, but it doesn’t mean it was a ok room. Floor was dirty and probably hasn’t been cleaned in a few days with bunch of dust on the floor. Refrigerator, hair dryer had so much dirt on them that it was unsafe to touch. All towels had weird black spots on them we decided it will be unsafe to even take shower and use that towel. Luckily we only had to stay there only a few hours and it was first time I was so happy to have 6am flight so I can get out of there faster

Roaches in room toilet not clean mold and dust on microwave that was missing pieces

Non-smoking room wreeked of cigarettes so badly I had to open the window to sleep.

Roaches everywhere

Place is falling apart and filthy . Would never stay there again .

Nobody there when I went to check in, waited about 10 minutes. Room was ok, Went down for the complimentary breakfast and it was black coffee and oatmeal, Went to check out and front desk clerk reeked of pot at 7am. wont be coming back

The staff that we encountered from check in to check out was unprofessional and unfriendly. We encountered a problem with the motion light on our room. Light switch came on every hour from 1 AM until 7 AM. We mentioned this to the front desk attendant and she said the lights have motion detectors, and there is an off switch beside the light. We told her the light switch was off, but it still continued to go on Every hour and she had no response

Good

There were bugs all over the room, we left and went to another hotel

Even though we had a late night check in, the receptionist was very slow to get to the door even after calling the desk. The room was very shabby and had no sheets at all. We had to get the sheets from the front desk and lay it ourselves. They claim to have breakfast but they just have muffins and coffee.

Smooth 😊

My experience was absolutely not what I expected. There were no dishes, utensils or even a glass for water. The place did not even have dish soap so I could clean my travel cup. At least I brought that with me. The "desk" was a rickety table that I had to clean using soap from the bathroom. Once things go wrong, they get even worse quickly. The microwave oven did not work. Fortunately, I was able to reset the circut breaker and get it to function. The window blinds were broken. Under the "strange but not a big deal" category, there is a strange smell in the hallway. It is not objectionable, just strange. On the positive side, the place is easy to access and, given the proximity to Denver International Airport, amazingly quiet.

The staff are amazing. Good people. What i didn't like is.I was charged 100.00 for a cancelation fee that i had already canceled at the hotel. Shouldn't be charge for something that was out of my hands. Again the staff there do an excellent job of customer service..

Didn't like ut smell like pee in the hall ways for the price not worth it

Everything was ok

This place was dirty. When we brought this to the front desk reception’s attention, they laughed at our face, saying they knew about it. It was frustrated to just hear that.

Got to the hotel after a 7 plus hour drive and there was not a room at the hotel for us. We were not notified by hotels. com nor the hotel that our reservation had been cancelled.

They did not have any available rooms - please refund

Bad costumer services, bad odor in the room, not pillows and blankets, poor amenities

Pulled into parking lot and there were people outside of entrance yelling/arguing and I believe one was an employee. (Green/white) polo shirt. Honestly I was afraid to get out of car. Continued for 20 min. Hotel will not refund money. Needless to say I found another hotel that night.

I didn't like the room they are very outdated and unclean.

Keys were not working lobby smelled

If you like staff that don’t answer the phones and who have terrible customer service with a hint of ambivalence than this place if for you. The lovely extended stay also had dirty sheets dirty shower curtains cracked tv screens terrible smelling hallways and the cherry on top…ROACHES! This place truly has it all!

.

1) Pillows and bed sheets were not changed (hair and dirt) 2) Bathroom / room was not disinfected. 3) There is a small mouse in my room. 4) Room smells like a dog.

The tv was broken after I switched room for second time so I just slept and left

The room was filthy, actual feces on the bed, women's clothing in the room, balcony door lock broken, and a switch blade knife found in the chair and as well as something spray on the wall and sticky substance on the floor.

False advertisement. Breakfast is said to be served until 9am. I got there at 8 and there was no coffee or food. I asked the receptionist and was told there was just no more and that they were waiting on a shipment of breakfast items. :(

Only one laundry (washing) machine is working.

I had a challenging experience at this hotel. After a long drive, a minor collision, and a flat tire, all I wanted was a shower and a little rest. I was denied check-in by the night staff, specifically Justin. Despite having a reservation, he initially claimed there were none. After insisting and showing my reservation on my phone, he cited the late hour (2:30 AM) and refused assistance. Eventually, he found my reservation but marked me as a no-show. He was extremely rude and started naming off near by hotels to remedy my situation. The following day after several attempts and leaving messages for general manager to call me back I finally got through to her . Her name was Ashley, while acknowledging the error, was unapologetic and only offered a refund. A disappointing experience with little effort to address the inconvenience.

It was just bad all around

Right at the entrance there was a bottle packed with cigarette butts, animal waste in the grassy areas surrounding the building and all night long racing up and down the street next to the hotel

Elev lobby area smelled, what was considered breakfast was powdered packets of coffee, oatmeal but no hot water nor hot coffee in lobby. No other drinks at all for breakfast. Bolts missing on panels in elevator, floor of hotel room was dirty, blow dryer did not work, shower was draining so slow it was above ankles by end of shower. The front desk staff were nice and polite, though, and gave recommendations on places to eat, etc.

Could have been perfect, if my laundry wasn't taken out of the washer and dumped on the table by one of the guests. If some of the guests staying here can do that, what other mischief can they do. Not safe.

Overall stay would have been perfect except for the laundry room that was out of order.

Staff were very friendly and helpful. Condition wise, this is probably the worst hotel I’ve ever stayed at. My first room had dead bugs on the bathroom sink and a cockroach crawling across the bathroom wall. I went and requested a new room. New room had a clean bathroom. Kitchen cupboards had dead bugs though. Microwave didn’t work. I opened the fridge to see if it was working and saw a bug running so I slammed the door shut. Heater in the rooms is a blazing inferno. Heater reads 66 but it felt like 85. I ended up opening the window to get it cooled off. Overall, I definitely do not recommend this place.

Advertizing breakfast included. Guess what? No breakfast.

I enjoyed myself and i got plenty solace while there.

Dirty, smell like weed all over the property. I couldnt wait to check out from the property and get a different place. I will not recommend it to anyone with the family.

Room

I showed up at about 1:00am. Most hotels can handle this, but Extended Stay really struggles with anyone checking in after 10:00pm. They were doing some “internal audit” so I couldn’t check in, and said to come back 45 minutes later and they “might” have a room. I went somewhere else and got another room. It would be nice if Extended Stay would make the decision at some point to act like and actual hotel…

The AC/Heat did not work and there was a hole punched in the bathroom door.

Property might need a deep clean of walls and elevators.

The staff is very nice and the place is clean

Good place to stay

Problems with check in- couldn’t find my reservation even with the confirmation number I had from Expedia. Motel was near the freeway and the room was extremely noisy until 2am.

When I arrived at the hotel with a reservation I was told that unfortunately there were no longer any rooms available and that the one that I booked was not clean yet….went back at 9 am the next day to speak with the manager and was told the same thing. She hooked me for two nights and the rate was higher than my original reservation. Ridiculous!!! Got into the non-smoking room and it smelt like smoke, mold and had a hole punched in the bathroom door! What a joke!

Cockroaches in room. Dresser broken. Dirty floor and cabinets. No dining essentials in kitchen area, just microwave and refrigerator.

The man at the front desk was newer, unsure about their processes, and ultimately didn’t seem to care about multiple guests, who were having the same problems with their bookings. I won’t be giving “Extended Stay” another chance in the future.

good for a 1 night emergency stay but otherwise wouldnt recommend, spend $40 more dollars and get a nicer hotel room anywhere else

We were promptly checked in however the first room we were sent to was clearly occupied, luckily no one was inside but there was change, food, etc everywhere and the room was dirty. We were promptly placed in another room however the bed was not comfortable at all. Good service and ok rooms for a hotel needed for only one night.

Good for one night

Had to wait to checkin as front desk person was out in parking lot. Was charged about $40 more than was quoted from Hotels.com, rooms was dirty (food stains on the walls, hair balls found in bathroom, floors were sticky, and found cockroaches in room this morning. Couldn’t tell front desk workers this morning because no one was there, again!!

Dirty unsafe hole punched in bathroom door

I booked the hotel based on the photos posted. Upon arrival, the hotel clerk provided my wife and I with a key to a first-floor room. When I opened the door, the tv was blaring loudly, trash was on the floor, beds were unmade, the floor was sticky, and the smell of mildew was in the air. I informed the hotel clerk that the room was filthy. He assigned us to a room on the third-floor which also had sticky floors with the smell of mildew. The bathroom sink was cracked and had cigarette burns on it. Without hesitation, we left the hotel.

Room smelled like an ashtray. Time to remodel if the old cigarette smoke is deeply embedded in the room/furniture, as opposed to it being a cleaning issue. Bathroom and beds were clean, so I'm guessing it's not housecleaning issue, but deeper. Irritates my lungs, and gets the smell in my clothes. I normally would have changed rooms, but it was the only one available without a long wait. Also a few big rocks from landscaping in the parking lot, on the asphalt behind a car... would recommend security patrol to check for issues occasionally.

This is the worst hotel I have ever stayed in . Do not stay here !!! I traveled here for my daughter college orientation & It was the worst travel experience I have ever had. Front desk person ,(gen manager) messed up room reservations, room was not clean hair in tub, floor very dirty ,security man in lobby reeked of marijuana and best of all ALL of our luggage stolen out of our room. Manager wouldn’t even come to hotel & deal with situation I had to make a police report and further legal actions.This is not a joke!!