Extended Stay America Premier Suites Austin Austin Airport

You get what you paid for! No problems with anything and staff were nice.

Location was close to airport. Half of the wall power plugs didn’t work..

Everyone here was so helpful just overall amazing place Accommodation and very helpful the entire stay

Any time I'm in Austin, this is my go-to. The staff is always so helpful

Nothing Nothing employee to check me in. Ended up sleeping in my car after waiting 45 minutes and all the number over and over with a few other people on the lobby

While waiting for my Uber to pick me up after checking out, I urgently needed to use the restroom. To my surprise, I was informed by the front desk staff that there is no public restroom available in the lobby for guests. They explained that the lobby restrooms had been removed because some guests left them in a messy condition. As a paying guest who spent approximately $120 per nights as business trip . even if only for a few hours during a transit stop near Austin Airport, I find it unreasonable that there is no restroom available for guests in an emergency situation. Access to a restroom is a basic necessity. Hotels have housekeeping staff to maintain cleanliness, and I do not believe a hotel of this standard cannot afford to provide and maintain a lobby restroom for its guests. This was a very disappointing experience because the room itself was nice and clean. Unfortunately, due to this policy, I would not recommend this hotel to business travelers or anyone who may need restroom access before or after check-in and check-out, because there is couples block hotel or INN for extra $ 20 or offering same price .

Superb

The location, very comfortable like to a home N/A

The location, very comfortable like to a home N/A

Bad

Bad

Very easy and nice stay here

For an extended stay property you had a cook top in the room but no plates or silverware or coffee cups or coffee maker. You had a microwave but no plates.

very clean room always nice to have accessible kitchen

Great!

What concerned me the most was the cleanliness of the bathroom. It appeared poorly maintained and visibly dirty, which is completely unacceptable for any hotel standard. Overall, the condition of the room and the lack of attention to cleanliness and comfort were very frustrating. I rarely leave negative reviews, but this experience genuinely fell far below expectations. I hope management takes these issues seriously and improves the quality and maintenance of their rooms for future guests.

I wold have liked to have decaf coffee as an option.

It was fine. I wold have liked to have decaf coffee as an option.

Exceptional

My mother in-laws room was FILTHY DIRTY. Toilet was DISGUSTINGLY DIRTY. Hairs in the sink you can tell it wasn’t cleaned. Microwave and under the bed DIRTY. Housekeeping was NEVER completed. There was even trash and dirty towels left outside both of those rooms. When I asked the front desk to please have it cleaned or move her to a different room he said it wasn’t possible because he was the only one at the property.. when he handed me my key I asked “this one’s for the king room?” (I booked 3 rooms) he said YES. When I walked into that room it was a QUEEN BED. My sheets were also wet so I called the front desk and asked to be given the KING ROOM that I booked. He then proceeded to tell me “when you book through a third party (booking.com) you aren’t guaranteed to get what you paid for” he then came upstairs and handed me new sheets for the bed that I had to do myself.. overall we weren’t accommodated properly or taken care of. One of the most horrible experiences ever. I talked to the front desk and booking.com asking for a refund or compensation. The hotel refused so booking.com offered me to get $23 as credit. That was a slap in the face. Extremely disappointed with both parties. HORRIBLE CUSTOMER SERVICE.

My mother in-laws room was FILTHY DIRTY. Toilet was DISGUSTINGLY DIRTY. Hairs in the sink you can tell it wasn’t cleaned. Microwave and under the bed DIRTY. Housekeeping was NEVER completed. There was even trash and dirty towels left outside both of those rooms. When I asked the front desk to please have it cleaned or move her to a different room he said it wasn’t possible because he was the only one at the property.. when he handed me my key I asked “this one’s for the king room?” (I booked 3 rooms) he said YES. When I walked into that room it was a QUEEN BED. My sheets were also wet so I called the front desk and asked to be given the KING ROOM that I booked. He then proceeded to tell me “when you book through a third party (booking.com) you aren’t guaranteed to get what you paid for” he then came upstairs and handed me new sheets for the bed that I had to do myself.. overall we weren’t accommodated properly or taken care of. One of the most horrible experiences ever. I talked to the front desk and booking.com asking for a refund or compensation. The hotel refused so booking.com offered me to get $23 as credit. That was a slap in the face. Extremely disappointed with both parties. HORRIBLE CUSTOMER SERVICE.

Buena atención por el personal, habitación limpia

Exceptional

Internet was completely down for our stay

Exceptional

No clean rooms

Superb

Close to airport I wasn’t happy when I received the key card the room was not clean and no new sheets on the beds had to go back to desk to complain

Close to airport I wasn’t happy when I received the key card the room was not clean and no new sheets on the beds had to go back to desk to complain

Exceptional

Exceptional

Exceptional

Exceptional

Necesitan cambiar sus almohadas y sus sobre camas, olía a muy usados y viejos

CLEAN ROOM AND STAFF WAS WONDERFUL

Everything was awesome

Staff was very attentive and the amenities included were super nice I would have preferred to have another mirror outside of the bathroom

Staff was very attentive and the amenities included were super nice I would have preferred to have another mirror outside of the bathroom

Vending machine was not working, plugs in the room were not working properly.

Its location The mattress was extremely uncomfortable. The “breakfast” was basically non existent. The A/C worked, but not well.

Its location The mattress was extremely uncomfortable. The “breakfast” was basically non existent. The A/C worked, but not well.

Room was clean.

Broken elevator, room dirty, bathroom smelled of smoke

The elevator was the whole week out of service.

Very good

Nothing The elevator did not work and I was on the fourth floor. It’s understandable that mechanical things break but when I ask the staff when it might be fixed, their answer was I don’t know, its been broken for about two weeks now. What!!! Lastly, when I checked in, they told me coffee would be ready at 6:30 AM, but there was no coffee available till 7:20 AM. Day two when I went down for coffee they had made coffee, but it had run out. I got lucky on day three and there was coffee available.

Shower took a whole minute to get hot water. Breakfast was supposedly at 6, went down at 6:30 & no coffee. No cupsnot even for water on the room. Pillows were crap. Elevator was broken. When we parked after check-in, the side door was propped open with a rock, and there were dead cockroaches all over the entryway

Amazing staff. Especially GM and CHU at the reception Quite old

It is described that breakfast is served. Packaged with only coffee, packaged oatmeal, granola bars, and packaged muffins is NOT described as serving breakfast. This would be the only negative thing to say about hotel.

We were there for 2weeks and the elevator only worked for 2 days

Not a great hotel. Had to have them come and re-clean my bathroom as there was mold in the shower and toothpaste splatter on the floor in the entry. (They did come). Front desk wasn’t super professional, usually out back or on their phone. Elevator was broken the entire time (4 day stay) so you had to walk to the edges and no urgency or concern. Bed was hard and sloped downward slightly. No hangers in the closet, had to ask for those too. Don’t bother to check the amenities. Their “breakfast” is a small cooler with yogurt and some granola bars out in a hallway. It was fine otherwise? Good parking, lighting, room was spacious and clean otherwise, convenient location, safe.

A/C in room did not cool

Location and room distribution The hallways and room smelled really bad, and the elevator wasn’t working. They assigned me a room on the 3rd floor and didn’t offer any discount or accommodation despite the elevator issue.

We have been here for 17 days and the elevator has been out 15 days and they have no idea when it will be fixed. we are on the 4th floor with a dog and it is super inconvenient

Our flight out of Austin was canceled. We were grateful to find a room so close to the airport so we could return early for our rescheduled flight. We were only there a short time so didn't really get to enjoy the room very much but were grateful for a place to shower and sleep. We got the last available room and it happened to be a handicap-accessible room. It was very spacious. The hotel itself was fine, very basic. Booking.com had it listed as a king room, which we didn't need necessarily but it was listed as the only room left. When we got there, the room had a queen bed instead. We spoke to the front desk but nothing could be done bc it was the last room. The "breakfast", while better than nothing, was just grab and go. It was a granola bar, yogurt and tea or coffee.

Everything was good

Don’t book this hotel took me an hour just to get in to check in. Restroom was super dirty hairs every where. Customer service was very unprofessional

Clean and beds okay Elevator stopped working the next day we arrived and we had to go up and down carrying our heavy luggage down from the 4 th floor and other stuff. Very inconvenient for an elevator to keep breaking up.

Rooms were clean and staff were friendly. It was very loud and room are not sound proof at all. Outdoor area needed an uplift.

No not spotless. They don't sweep under the beds and the shower was not clean. But besides that everything was excellent.

Clean, big comfortable rooms and bathrooms.

limited amenities, small room, dirty, no real continental breakfast

Bathroom didn’t feel clean. Check in was unprofessional. We checked in with our name, got handed the two card keys and pointed to where our room was and that was it. Not accommodating at all. There was a liquid puddle in front of check in counter that no one bothered to clean up. Electricity went out during check out. I was there for only one night. Don’t think I’ll be staying there again.

Staff members were so helpful and supportive. Love the room anything that u need it was there, but it needs a little more pay attention to details when cleaning the place.

Thank

Very clean

Everything

The only things we liked was the A/C was cold and stayed on. Parking was ample. Check in was easy. Internet worked good. The shower water was hot. The beds were comfortable. The staff was very nice also. Elevator was not working. Dead roaches in hallway. Shower was dirty and moldy. There were used toothpicks left on counter from previous guests. All of the rooms silverware, plates, dishes and cups were dirty sitting in a tub outside the room on the floor and not replaced inside. They sat there all night used and dirty.

Room and hotel in general very clean. Receptionist very helpful. We had to leave very early for flight so couldn’t get coffee or breakfast in lobby but staff provided us with mugs (real not paper cups) coffee and machine for our room. 5 minutes away we visited Jarvis Tex Mex for a great, quick in restaurant meal.

I wasn't sure if flight was going to make it so this was a last minute booking. Several places didn't have rooms and I arrived at midnight. Place was locked but phone available to alert staff for late check in. Couldn't get ahold of anyone after getting key card. The bed was stripped and bag of bedding there. Bathroom had blood in show all towels dirty trash cans full. Tried to get staff to at least get soap and towel but no one answered. A "couple" pretty sure the girl was a strung out prostitute pulled the phone from wall as she tried to call front desk person. Half the plugs in the room didn't work.

It was very noisy. I could hear the person above me walking around all night

Guests are allowed to cook in their rooms, but the management doesn't supervise to ensure they do so with the door closed, much less that they prepare light meals without strong odors that might disturb other guests. In a nearby room (on the third floor), someone was cooking with the door open, wearing only underwear, and the smell spread all the way to the reception area, which was quite unpleasant when you were trying to relax.

Nienie

My stay was extremely pleasant. Staff were friendly and helpful, and the room was really clean. I also loved the location because it was pretty easy getting to where I needed to go from there.

Great front desk staff

2

clean

Very good.

Not very clean. Saw towels sit in the hallway for three days before they picked up. The hair in the shower was there upon check in. The staff was very nice and helpful though. Rest of the property was well kept. This is not the hotels fault but we called the person above our room Stompy McStompsalot. Over all it’s not a bad spot at all.

Clean room, great staff

Nice

Not bad for the price. But sheets had stains, there is nothing near by which is my own fault but again price. Front desk service is the toughest part. Almost didnt get my bag back before my flight because no one was there.

Nice place for a quick stay!

Location was very convenient but our room was not clean and there was glass from a beer bottle in our shower.

Nothing special to me

The sound was the only problem.

Overall, our stay was OK and that’s it. The Elevator was not working most of our stay and the breakfast was lacking like others have mentioned (Muffin, coffee and oakmeal “grab and go”. The positives: close to the airport, free parking and the room was decent.

Last minute booking. Would be a great stay if they work on the cleanliness.

All great 👍

International food smell throughout hallway

Soda machine not working Ironing board broken

Not too friendly

Elevator didn't work but other than that it was ok.

Nice and clean very quick check in & check out no complaints

Clean, new, local

We cancelled our stay next door at the Days Inn for the Raddison. Paid 75 dollars more and was dirty had to pay to park. Would have spent more to stay at the guesthouse at the airport if it wasn't too late to cancel. Not worth the money

I really like the stay. Very nice and quiet. And friendly staff

The room was simple and clean. Those who work there were friendly and helpful. I would stay again because the location is convenient to the airport. I do feel there should have been hangers for

Not bad

This is a comfortable safe place to stay before a air line flight out of Austin, Texas. No problem with room or check in. The only problem was I reserved a king bedroom and they rented it to someone else. I had to take a room with queen bed. First time this has ever happened when I reserved a room. By the time I got to the hotel, all king bedrooms were rented.

Very good experience.

Really clean. Enjoyed my stay.

Only thing is didn’t get housekeeping service during the week I was there until the last day

Quiet easy booking and check-in and easier check out.

clean

No complaints.

The only negative was that my reservation was for a king bed, but we got a queen and we weren’t informed at all until we got to the room. We had unpacked before I noticed then had to go to the front desk to ask about this and they said the reservation only says they’d give a king bed if available basically. It wasn’t a terrible inconvenience, but we got charged for the king. When I asked if I’d be getting a partial refund since they gave us a queen, the night shift front desk guy said I’d have to ask the manager in the morning, but that he was a really cool guy lol I inquired about it in the morning and the manager quickly told us he could give us a partial refund that was much more than I was expecting so I was very happy about that. Also, we had to wait until the morning to ask for a late check-out, and they let us check out an hour late. There were some small inconveniences, but I really enjoyed my stay here. The staff was great, the location was great for my needs, it was right off the highway, and the room was great and clean!

good stay!

Absolutely loved my stay here I have 0 complaints they are doing an amazing job

Woke up this morning went to my van my bike was chained to the rack chains were cut bike is stolen….very disappointed and angry. Should have some kind of security. Would like to be paid value of bike $750..00

It was a nice stay no complaints plus good parking. Only thing was that there was no trash can in the restroom and the breakfast is a grab and go so not really a breakfast just snacks.

Shaky area. Many people loitering behind the building; the air was thick with marijuana. My bad, I didn’t realize that you have to pay extra for room service.

I wasent even there and got charged

It was quite good for relaxing

Everything was okay, highway was a little loud but that’s it

I thought that there was a real continental breakfast, instead it was a breakfast cereal grab and go. Other patrons had expressed the same disappointment. I think that that should be spelled out on the site to avoid confusion when travelers are on a fast paced travel plan.

n/a

Arrived ar 3 10 pm and clerk said no king rooms available, it was take a queen and no other options or explanations

Never explained how a room had paid for in advance was gone, or how that many people could have shown up fir king rooms in 10 minutes

Impresswd

Stay was fine, no issues.

The breakfast were only snacks

Property appears to be new and well maintaied

Was decent place to stay

Stay was good.

It was okay for a quick stay.

Great property but when we told the hotel staff about the people above us they just smiled and ignored our complaint

I love it

Thay didn't have a room for me had to stay at Motel 6

We don't live far, but had a really early flight so we decided to stay nearby. It was a very save location, and about 5 min from the airport. It was clean, nice staff, and we slept great! Very comfortable beds and you can't beat it for the price. We will be back for our next early flight!

The cleanliness and how safe the area is.

Really nice staff

Desk guy was cool 😎

Very comfortable inn near to the airport!

Very clean environment and safe, staff were attentive and helpful

Absolutely terrible water pressure! No hot water! If you are wanting a hot shower after a long hard day, this hotel is NOT for you. The water pressure is very low, and the water gets lukewarm at best. It was more cool than warm. The front desk person is pretty much non existent unless you make a lot of noise. DONT FALL FOR THE BREAKFAST AMENITY BECAUSE ITS A PLOY! Their breakfast consisted of an empty mini fridge, two carafes of coffee, plastic wrapped mini muffins, and instant oatmeal. No bowls, no spoons, just coffee stirs. The room was overall pretty clean except for the million wasps on the floor. I walked in to 5 wasps and by morning I picked up at least 15 wasps. I would not stay here again, for this price, find a Holiday Inn.

Quick stay to catch early flight

Responsive

Just I thought that breakfast would be better, but it's ok (not a big deal).

Stay at this hotel for about 75 days it was cool

There were no amenities in the room, not even a glass was given, Tea, Coffee, sugar .cups are always kept in any other places, but . Extended Stays ,there wa none, They don’t have airport shuttle, we had call an Uber at the end, which increased the total price,

Had a booking through Expedia and had a night layover and the hotel had cancelled our rooms because we didn’t show up by 11 and then charged us more for less. Absolutely would not recommend this establishment

Get what you pay for. No frills. Staff was friendly. Recommend going to the front desk for needs - towels, silverware

I booked online months before my stay. I booked a king bed room, upon arrival I realized they gave my room away and gave me a queen bed room. Called the front desk after double checking my reservation, to be told they overbooked and gave my room away and “upgraded" me. Shower was disgusting and there was mold around the kitchen sink. Beds were hard as a rock. My husband nor myself got any sleep. The free breakfast is a joke. No juice or anything other than coffee, they had granola bars, bagged muffins, packets of oatmeal and packaged hard boiled eggs, that were awful. I would not recommend.

Breakfast is almost nothing.

The young lady at checkout was exceptionally personable and professional.

Clean and affordable perfect for a quick stay.

The hotel was nice and the staff were very nice.

The front desk in this hotel is almost non existent. They sit in back room and you have to call to get service. The party in oarking lotcwent tob10:30 when I had to go and request the front desk to walk out back to hear the music we were listening to in our back ground level room.

The property was not too bad but i did have one issue and needed ice but the machine was not working and had to wait 2hrs for it to make more

Did not like ice machine no working, check out receipt dont explaining what was room rate and taxes sepatated only shows total charged and dont show balance 0

Close to Circuit of the Americas.

Shuttle to/from airport

Also, the breakfast has seriously gone down hill. I'm not sure if the owner has decided to figure out how cheaply they can run a hotel, or if someone is skimming the profits, or a little of both but it felt noticeably worse than the last time I stayed.

Property was very clean and staff were friendly

There were some dead bugs on the floor upon arrival. I was told that rooms are cleaned once a week. The parking lot was being worked on the first night making parking challenging. By the second night, parking was available. The price of the room was very good. The staff was friendly. Overall, everything was good.

I like that it is convenient from the airport and after many delays I was easily able to check in.

It's very clean and conv

Clean

Pretty decent for the price. Nothing walkable in the area

Our room was clean, fresh bedding, and clean bathroom. The water pressure was not very good so we did not have the best showers. It also advertised free breakfast, but it was grab and go and was just muffins or granola bars. Overall it was a good place to stay to catch our flight in the morning.

Fantastic! Great staff, very clean hotel and rooms. I would stay here again! Comfy bed, soft towels, even being close to the airport, I did not hear one plane while I was inside. All Staff was very nice. Gas stations and little restaurants were all with in 2 miles distance.

I got in late at night and the staff was so welcoming it instantly set my tired ass at ease! My room - was very clean, the bed was very comfy, parking lot was well lit. The little dining area had great coffee and tea along with wrapped up muffins and breakfast bars to get my mornings started. Even the bath towels were soft. I highly recommend a stay here. Very close to the airport but I heard no over head planes while I was in my room. The air and heat worked great! Again the late night, day and early morning staff was great and always with a smile and greeting me with a hi, good morning, have a nice evening. I highly recommend this hotel!

Clean, Hospitalable, great value and great location. Grade: A

Amazing stay

Good location

The room was clean

I really liked this room. Would totally stay her again.

I usually opt for the holiday inn when I can but since we just needed a place to stay for the night for an early flight out of AUS I chose this place. The place was fine but it smelled weird in our room which didn't inspire thoughts of cleanliness. It's fine if you just need a place to crash.

The room was very clean and the staff was very helpful I will stay again at this hotel for sure.

Bedsheets pillows and comforters smelled gross not like clean

Anna was amazing at the front desk

…

NA

It was great staying here

B

Agusto !!

It was a very comfortable room after an incredible difficult flight

When we arrived at the hotel they gave us a dirty room. But staff were nice to give us another one.

Good staff.. Good price Thank you...

I was so blessed to get help in arranging for a taxi service for my very early trip to the airport.

Hotel was nice and clean. Front desk staff was friendly and fast at check in. Two things to notice were that wall plugs in the restroom were not working and no full body mirror in room.