Crystal Inn - Garth Rd

I love the staff No dislikes

Everything, the rooms are clean & spacious. They have a nice pool area & it’s always clean. The hotel is in a nice area. I was very satisfied with my stay there. I highly recommend this hotel to anyone needing a nice place to stay . It’s quiet & peaceful.

Breakfast albeit a continental one sucked. Weak apple juice and a tiny very cheap cinnamon roll. Fresh paint and flooring but cigarette burns in sheets and on faux marble shower enclosure and first opened door it smelled od cigarettes...this is a non smoking hotel. At the low price it's ok.

Todo muy bien gracias

Hotel promotes no smoking and there will be a fine of 250 if you do. First room shown smelled like cigarettes it was literally coming out the walls the smell. The second room they tried to accommodate and it still smelled like cigarettes. Instantly gave my husband a migraine. Who wants to sleep like that! If you are a person who just wanted a place to sleep for that night do not waste your money unless you like sleeping through cigarettes smell.

Exceptional

The room was clean but there was no working ice machine. Breakfast consisted of a couple of honey buns even the coffee machine was broken. People sat outside our room all night I don't think I'd come back.

Bad

Very good

Everything was great Nothing was to my dislike

Nothing was to my dislike

Good

Everything was great! N/a

N/A

Everything was fine. N/A

Everything was great! N/a

Service Vending machine selection

Service Vending machine selection

100% recomendable

The cleaning ladies were very friendly and fast. The thingh I didnt lime was the payment fee from the hotel when you pay with a creditcard.

room was clean.

It wasn’t no breakfast serve Everything was good

It wasn’t no breakfast serve Everything was good

Exceptional

Great place!

No breakfast The pricing I been here almost a month rates don't go down

The pricing I been here almost a month rates don't go down

Room smelled like weed smoke. Only thing the clerk told me on check in was no smoking and no drugs, then I entered the room and it reeked of weed smoke. The toilet was also broken. Went back to the office to let her know and she denied what I was telling her. This is 30 mins after checking in. Two nights I stayed because I prepaid and no one ever came to fix the toilet, which overflowed sometime in the 2nd night. Staff doesnt care. Room stank. Broken toilet with no repair. Bout sums it up.

Absolutely terrible, constant harassment from the staff tried to tell me my cousin was not allowed to be there with his SERVICE DOG but have prostitutes in all their rooms. 0/10 would not recommend staying here ABSOLUTELY NOTHING

Everything was great!

Cant bath, no stopper in tub, no breakfast at all. But for a cheap room, you get what you pay for

The room is great, housekeeping is good but i clean my own room even though, I know tgst will do it without a problem great Hotel to stay a very reasonable prices, & staff great customer service always smiling & polite make sure u have everything you need.

Maid service was very helpful..All in all my favorite motel Price was decent

Room was great, big beds, very help and courteous. FYI, the bed in 220 is very squeaky so watch out stay to the left and you can bounce with no problem.

Front desk clerk is rude!!!!

The door doesn't close properly.

The service is awesome.

Yes

No Bedding on the bed, just a sheet, there was a roach on the side table, people are always lurking around all night walking back and forth, couple drug deals. There was duct tape on the curtains smoke detector ripped off door didn’t lock. Will not be back.

Door key/card didnt work well. Place dirty

Ac/heater didn't work well. Too many roaches. But staff was very friendly.

It's good for what we needed it to do, which is sleep.

Little smells and blow dryer not worked. Shampoo and conditioner and lotion was in full and and breakfast in the morning thank you regency's stay

Everything is okeish. Do not expect more.

Every time I come down to Houston from my vacation home, I’ll stop at the Regency. It’s OK and the staff are awesome but just be careful with that little Indian lady in the front she is a handful. She talk mess, but she’s only trying to get everybody straightened up she act like she wanna be somebody mama everybody else cool

Clean room

Haven’t had the breakfast

They are infested with cockroaches

And I can’t forget about the privacy that you have there. Everyone is minding their own business, but then again there are freely people there.

It’s ok

Clean spacious room, definitely met my expectations. Staff very courteous.

The rooms are spacious. The breakfast could be a lot better. Every time I stay here not sure the cleaning lady's name but she's the best shes very patient and gives you what you need like bedding and if you wanna do it yourself she helps you

There was a blood stain on the floor and a hole in the wall

Ge

but around the kitchen and desk had small roaches pop up randomly. And the bathroom vent fan didn’t work. Apparently they knew about the exhaust fan because the day we were leaving maintenance knocked on our door to come fix it. (I was going to report about the exhaust when I was checking out) also just had a couple dummies hanging around outside which made me feel my room or car could get broken into when I’m not around it. Don’t leave anything expensive inside room.

The room was bigger than I expected and clean. It was quiet and the ice and vending machines worked! For a low cost hotel, it exceeded my expectations. I had a coffee maker, mini fridge and microwave.

The hotel did not have a hot tub as advertised. The rooms were dirty . Our toilet was broke the entire time we were there and they came twice to fix it . The room was nothing like the pictures showed on the website . They seemed to cater more to local people who didn’t have anywhere else to stay . Everyone we came back out key didn’t work and had to be reset and they asked if I paid for anthor night . The breakfast had no juice only water coffee and frozen waffles oh and some stale cereal and aldi pre wrapped muffins . The pool was disgusting and hasn’t been cleaned . I would aka for a refund but it clearly states no refunds now I know why .

Yes

clean room very quiet

No pets i dont like.

Not bad at all

Great room at a great price!

Parking wasn't easy and staff was rude

Great staff

Roach infestation

The stay was very good, I had a kitchenette, that was roomy. I had a comfortable king size bed, a good living space with a desk for doing computer work or gaming.

Love this place people are laid back it’s generally quiet and the pool is great

Moldy smell, staff sprayed air freshener. I prepaid for the room and requested a wheelchair accessible room (in writing through this app) and they didn't have one available so they gave me a room that I couldn't use the key on (faulty door lock). Staff had to use main key.

The room was clean. The water pressure was poor. The toliet didnt flush or fill back up with water. The managers on duty were polite, not very informative. Everything on their website was not true. Will not ever stay there again.

Overall staffs are good but no

Extremely clean rooms & a wonderful cleaning crew

The a/c works, but room had a strong bad smell. No breakfast available.

It says free breakfast ...but they removed it

Enjoy the atmosphere and the people around there housekeeping was excellent front desk could use some work

Will not honor a medical service dog!!!!!!!! Was asked to leave knowing my husband is a disabled Army war veteran. Horrible experience

Never stay here. Horrible experience with our service dog

Decent

Nice place

Excellent price and even better service. I’ll definitely be booking again.

Bbt

Always give me great deals

The place was great but the people in the area surrounding the place were rude

First room we were in had mold on the wall and the carpet in the room was wet. It had a molded smell. The next room we had to get the front desk person to open our door cause the key mechanism was messed up. Their continental breakfast was honey buns. Then they said the only days you could get anything was on the weekends. It was the worst hotel we have ever stayed at and we will never stay there again even if it is free.

Pictures of the property on the website does not represent the actual property

It was good. When we arrived there were people wondering around the parking lot randomly. It was a late arrival, so, it was already 11:30 pm. The room was good. There was a random burnt mark on the wall the size of a volleyball, near the door just over the electrical outlet. This was a bit concerning, but we just did not use that plug, so not really a big deal, other than appearance wise.

Good locations

😭😭😭

The staff were attentive. The property was not well kept. The pool was not clear, it was green. The breakfast was only cereal. The people were allowed to dry there clothes on the stair wells.

Friendly service!

It was awesome better than I expected. Price was great. 100%

Booked a room and didn’t get what I booked. Employees not cooperating with reservation inaccuracies and told me I get what I get. Key failed to work 4-5 times

The Front desk lady is extremely rude and disrespectful

It was clean and well kept. I didnt like that when i checked in the lady working tried to make me pay again and then when i cslled her on it she put me and my paraplegic girlfriend on the second floor knowing there wasnt a elevator and then proceeded to trll me that if i wanted a handicapped room i would have to pay more.

The room was in good shape for the price amount. There were loud and suspicious people outside the property, but the price of the room entices all sorts of people.

Good hotel for cheap price

Hotel room was dirty, smelled of strong smoke, holes in the furniture and bedding. Talked to the lady at the front desk, when checking out because of these issues and she stated we could have our money back for two of the three night then lied and did not return the money!! Stay away!!

Check in was great. We stayed two nights and our room was clean when we got back from our day out. Which was nice. The room itself was not that great. Beds were not comfortable. Carpet in room was dirty looking. Bathroom was clean and the appliances (fridge and microwave) were too. Overall not bad for the price.

It was pleasant

Tv did not work at all and they never came as they said they would to fix it. Did not have room ready and had to wait

Hotel was fairly decent, mattress was pretty bad, didn’t get the room I booked, asked for a king got a double kitchenette with no cooking supplies. No curtains for privacy on the windows and there was mold on the sheet curtain.

Called ahead for a 1st floor room. Did nit have one ready. So they didnt give me a room as per my reservations. Ac did nit work properly. No blackout curtains.

Great service

Clean comfortable polite

Very friendly staff

The lobby stinks of a musky smell.The room stinks of the same.The safety lock on the door has been removed! The pillows are in need of finding a trash can!I The flush handle on the toilet is broken. The carpet has not seen a vacuum cleaner in a while. Parking lot full of thugs all night making noise and doing what ever. I was charged more at check in than the total was on hotels.com, do yourself a favor and stay elsewhere!

The room was large with a king bed and a sofa. The sofa was comfy for watcching tvwatching tv

Quiet

They’re great, clean and amazing

Clean, friendly staff very professional. only bad thing is they never have change first vending machine &washer & dryer

.

Average hotel that saves your penny

I got kicked out of the hotel because I had visitors and that's a very dumd reason to get kicked out of a hotel and because the room supposedly smelled of smoke but I got a smoking room so I don't know why he was even bothering us when we did not / was not bothering anyone. I would not recommend staying here if you

One of the best

Service was not that great ! Couldn’t sleep since so much noise from other guests.

Everything

Smoke free property but room stunk of cigarette smoke. Burns on furniture. Carpet was gross.

I had booked 2 nights but that was before i discovered how horrible this was going to be! The carpet & sofa had terrible stains along with cigarette burn holes in the linen & i found dead cockroaches in the furniture!! I told them at the front desk also those i had killed as in very live ones, tissues in hand to show proof & took photos yet they offered no refund nir even cared! Then the next morning after having killed another roach, told this other Staff...i wanted a full refund for both nights since they charged me upon entry yet ge only gave me 1 night refund & i only stayed 1 night....yet for rhis horrible experience i thought the least they coukd do is give me a full refund! This was a dreadful experience & yet they showed no sympathy nor even an effort to fix this i had to request the refund srveral times & show them proof & photos. Please, see to it this Regency Inn & Suites on Garth Rd Baytown TX, is taken off your list esp through Planet Fitness with whom i am a Member of. They must be shut down to have these bugs exterminated & rooms be sterilized & cleaned befor ever offering service to the public, again! This was a shock filled Nightmare!

I love staying here the management is nice and they go above and beyond for coustomers

RUDE EMPLOYEES

Convenient location for family living in nearby town. Limited information.

Checked in went fine but upon my arrival to the room I was greeted by roaches and because of that I did not sleep the first night. The next day I went to the office and complained and was given another room, it was much better but the bad experience from the first room, had me on edge the rest of my stay.

Down fall was room smell like stale cigarettes and the pillows were flat..

Nice size room, with sitting area. Shower area was a little dark. Neighborhood can be a bit noisy, traffic, loud cars.

It’s only one person they have that works at night when you try to explain something to him he doesn’t understand but other than that the staff is great. This is one of my favorite hotels. I come to when I’m in Baytown.

And ppl were hanging out on the stairs.

Loved here 6 months after with price gauging $75 $100 $86 Price gauging

The AC barely worked and the tv remote or tv didn't work even after i wentvto the office and retrieved and tried new batteries.

I never had issue with them, her sweet, very respectful cater to your needs

Curtains need fix fire alarms off pillows need replace. Sofa need cleaning

Please put people with kids down stairs Not a good rest/atay

Loud music playing at the pool and a girl loudly singing! A female coming down the stairs was using profanity about her kids in the room and mad at the world as we was going to the room. NO thanks!! We left without a refund and would not recommend this place

Its location is just a little off I10, on Garth Rd. And the rooms are off the road so we didnt hear traffic. It may not be a 10 hotel, but it was clean, people were nice and the mattress have a zipped up protection on them. Yay!

The accommodations were great

For the price I'd at least expect this non smoking hotel not to reek of cigarettes. They did give me a new room but also smelled horrible. If I could've left I would have.

Dear Regency Inn Suites Management, I am writing to express my profound dissatisfaction with my recent stay at your hotel. I stayed for four nights, during which I experienced multiple issues that were not only inconvenient but also entirely unacceptable. Firstly, on two occasions, I was locked out of my room due to a non-functioning key card. The second incident occurred at 1:30 AM. Despite contacting the Baytown Police Department for assistance, no one was able to help me access my room. I was subsequently asked to sleep in my car until hotel management became available. This is completely unacceptable and reflects a severe lack of responsiveness and customer care. Secondly, during my stay, my car was broken into while parked in your hotel’s parking lot. My tools were stolen, causing significant inconvenience and financial loss. When I asked for security footage, I was informed that only the owner has access to the surveillance system. This lack of immediate access to crucial security footage is highly concerning and suggests a serious lapse in the hotel’s security protocols. These incidents collectively demonstrate a severe deficiency in both customer service and security at your establishment. I expect a prompt response addressing these issues and an explanation of the measures you will take to prevent such occurrences in the future. Additionally, I believe I am entitled to compensation

The room were big,and clean

Pictures of the hotel doesn't match the location. They know that they lied about the pictures and added no refunds.Also reviews are not true.

Stay was great as always

Room was not ready at check in after arriving 1 hour after. Tv did not work mold on the sofa be smoke alarm missing and its a non smoking room but yet full of smoke smell

Very clean and smelt great

Stay was great.

Everything and everyone is great people loved the office staff and cleaning staff they are great people 👍

Everything and everyone is great people loved the office staff and cleaning staff they are great people 👍

Good place to stay at

I waited a good 10 minutes or more to get help when I first went there to check in. The lady was not very friendly. She gave me a key card and told me what room it was and didn’t even tell me how to get to it the room. The room smelled, and the chairs in the room were full of stains.

Will not be staying here again..

Cleanest hotel I have stayed in!

Bad

Smell very bad

Stay away from this place.

Very friendly clean nice habitat all around awesom place to stay to get away

The front desk lady seems a bit rude taking a personal call while checking me in like i didnt know who she was speaking to me or the person on phone

Awesome friendly customer service

Clean room, comfy bed. Breakfast is below average.

Overall decent property needs updating missing, updated charging terminals microwaves, and overall just older outdated furnishings, but very clean. I would stay here again. The only other issue there was went down for breakfast and by the time I got there a little after eight everything was gone. So, perhaps monitoring the breakfast, would ensure food for all guests

Workers need to know more English

Room smelled horrible the whole night like body odor. It was clean though. Door had to be slammed to close right.

This hotel is more for someone just needing to stay somewhere overnight. The breakfast was mediocre at best; toast, milk, cereal, juice and some muffins. Parking is VERY limited. Otherwise it was a clean space, spacious rooms, and lots of restaurants around.

The room was decent and the staff were unsatisfactory

The property had roaches in the room. It was hard to reach someone at the front desk and it’s a bunch of cats that hang around the parking lot. The breakfast was horrible

Very clean and quiet place