Courtyard by Marriott Chicago Midway Airport

Friendly staff, good location. Breakfast is available if you pay extra, not within the hotel but the restaurant adjacent to the property. Parking is not part of the stay, it is $30 per night. The fridge in one of the rooms I reserved wasn't working and we needed it for medicine but the front desk staff was helpful in providing alternate options.

.

I highly recommend this hotel

Rooms were clean and well maintained. Thank you folks at Courtyard by Marriott!!! 😊

Friendly staff and good location

Good

Superb

Amazing stay for an amazing price!

To explore the city catch the airport shuttle to the train it’s cheaper and there is nothing around that area to do . Besides from that comfort stay at the hotel and the staff was amazing . I was happy for the Microwave in the room.

I did not eat breakfast. The shuttle service is great

Perfect for the unexpected stay. Staff friendly and helpful.

I not have anything to said my experience was so nice is the best place to stay

Is easy

Hotel was nice and clean and located in a good area to find something to eat

Will stray again

The location was great for what we went for Didn’t not like having to pay to park on property. The hotel we stayed at,,,,No No No

Didn’t not like having to pay to park on property. The hotel we stayed at,,,,No No No

Good service

Great experience-great shuttle driver on the 10PM to 6 AM shift

Superb

Everything was to my liking. Excellent hotel

Nothing They didn't have a room available and my card was charged the next day for a room, that was unavailable

Rooms were clean staff was helpful and friendly

Love everything at this place everything was above and beyond.

It was scary. Door was broken . Shower was leaking

Shuttle was easy to use

Double king was super

No breakfast

Welcoming and supportive staff covers everything

The front office staff was wonderful when checking in. Property was clean. Beds were very uncomfortable. Property charged my card and extra $404.05 on top of my room stay. Stating they smelled smoke in the room. No one smoked or had any smoke in the room. We were attending a basketball tournament. The customer service claims they cannot do anything to help me!

The front office staff was wonderful when checking in. Property was clean. Beds were very uncomfortable. Property charged my card and extra $404.05 on top of my room stay. Stating they smelled smoke in the room. No one smoked or had any smoke in the room. We were attending a basketball tournament. The customer service claims they cannot do anything to help me!

Bad

The staff were pleasant, particularly Jennifer who worked the front desk. She was so nice and very informative. The cleanliness was another matter. The pool was very cloudy. In a pool 4.3 feet deep, I couldn't even see my own feet touching the bottom of the pool. At first, I didn't think anything of it. I trusted that the pool wouldn't be open unless it was safe enough to swim in. However, that wasn't so because after two days of swimming, my nephew wound up with a UTI.

I had to pay to park my car.

My overall experience was great. The staff was courteous and helpful. The pool was clean and chill. The visit was seamless.

Staff was great and the rooms was clean

Superb

Well located no e chargers and pricing for parking is 30$ a day which is outrageous.

We were here due to a flight cancellation. The airport shuttle was helpful. It worked in a pinch. Bathroom and general hotel could use some deep cleaning. The bathroom floor was noticeably dirty.

Convenient. Has a good restaurant attached. Everything in our room was brand new! Great bed too Nothing

Convenient. Has a good restaurant attached. Everything in our room was brand new! Great bed too Nothing

Everything was super amazing

Nothing in the area

I was in Chicago on business there was 20 people in room across the hall going in and out all night long also when I checked out I was charged 360 dollars for smoking in room I don't even smoke I will never stay in any Marriot hotel again

Front desk was very helpful

Hotel wouldn’t respond when I needed to cancel a night due to flight available

No shuttle

Airport shuffle was good

Pool was a little cold but we enjoyed it anyway

So the reason I gave low stars was due to check in and information not given. The staff also had an attitude well the first lady we saw. One the deposit was $100 per stay but showed a screenshot saying the deposit was $20/nt. Next, problem was if you're a guest and the primary guest you have to pay $30 a night for parking, which wasnt no where on hotels.com nor was it told to me until check in. Also even though me and my best friend ids don't say anything about living in IL. we were told we would have to pay for both cars. Which is crazy for out of town guests. Every hotel have out of town guestsSo the total came out to an extra $120 on top of the deposit being $100 as well as the hotel itself was around 500 for the weekend stay. Yes this made me and my friend highly upset because the hotel was already expensive but to have extra fees was ridiculous. The staff then tried to ask her manager but was being rude about it and it just made everything worse

We never made this hotel cause weather related.We was trying to get a non refundable money back and yous hack my credit card using my security card code

Shuttle was good.

I did not have time to eat the breakfast. I had a flight to catch.

I did not have time to eat the breakfast. I had a flight to catch.

Nothing They didn't have a room available and my card was charged the next day for a room, that was unavailable

Exceptional

I’m retired now, only travel for enjoyment; but I spent many years traveling for business. Never in 30 years did I feel so dismissed and unappreciated as a customer. That woman working the desk needs to find a job that she enjoys! Unfortunately, Courtyard by Marriot Chicago Midway, will not be a future choice for me.

The room was very nice however when we went to the bathroom. The toilet seat was dirty. Luckily i brought wipes to clean with.

great

Great

Great

Room was clean. Beds comfortable. Only basic amenities. Pool water was suspicious looking howerver...

The room was dirty, still had others belongings + stains in the bed. I was also not informed of a parking fee. I was not informed you had to pay to park outside of the building, it’s $25/a day & I was charged for 3 full days when I only booked 2 nights the same day & didn’t check in or come until night time & left 7am checkout day so I was really only parked for a day. I basically paid $400 at this place when I could’ve paid $200-$250 with free parking at the place I usually go to.

The king beds and tv Trash cans I room was very small the heat didn’t work in the room so I had to get a different room, I had to pay for parking in that huge lot and they don’t have breakfast options

The king beds and tv Trash cans I room was very small the heat didn’t work in the room so I had to get a different room, I had to pay for parking in that huge lot and they don’t have breakfast options

The staff The property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast! Charged me for smoking in the room when all we did was had a cake with 2 candles on it for our anniversary/valentines day for the number of years together.

Great option!

Misinformed about the breakfast i paid for its not included

It was better than we thought it would be! They had really nice rooms for reasonable price. Clean and neat. Staff was friendly and easy check In/check out process!

Facilities were clean and well kept and the staff was unbelievably friendly and accommodating. Very, very happy with our stay.

.

Lovely, clean rooms. Helpful and friendly staff.

Good room, great staff.

The room was fine but noticed the toilet wasn’t cleaned properly which was pretty gross

I have to say that the courtyard was amazing. So clean, check in went smooth and you can walk to TGIF and not go out in the cold. Free shuttle to the airport and they offer stay and park for vacations.

nice front desk service agent

The staff were great, friendly and helpful My check in went smoothly as I am here for my mother's funeral, I was not ready for any drama and the staff were so helpful and kind. I highly recommend. And the room was one of the nicest laid out I have ever stayed. Thanks

Staff was great room was fair

Room clean staff great

The room service was excellent. I enjoyed my trip. Everything was great and to have a restaurant connected was wonderful

Room was full of fruit fly and them insects bite. I tried to spray them out . The next day I received a letter charging me $ 260 for smoking . I will not recommend this place to anyone . The room was full of insects that bite

The coffee maker really needed to be cleaned out. It was disgustingly dirty.

Everything! Especially the 12N checkout.

Staff was excellent as always although they not responsible for the power outage Tuesday night that lasted approximately 7 hours. Sadly I will complain and seek credit for the inconvenience.

Lights and elevators didn’t work in the morning. Coffee maker in the room didn’t work

Bad service regarding the shuttle service from airport to hotel

Overall a good value. Property was undergoing some upgrades. Staff was very accommodating and the room itself was clean.

My room was very nice newly renovated had a balcony that I paid extra for but none the less it was a nice room I did not like the fact that the hotel does not have breakfast or the fact that it’s $30 a day to park but when I stayed a Doubletree hotel across the lot a few weeks ago they don’t charge for parking

I enjoyed my stay .

Everything was awesome! Staff was super friendly! Room was clean and comfortable. Shuttle was on time. Will definitely be back.

The room and staff and hotel as a whole was nice besides the pool area…the water was cold and they had the air on instead of the heat and this was during the weekend in November that it was cold and snowing

Location, room and staff were 5 Star

The doors slamming at early hours of the morning was irritating, waking me up. There is no breakfast items provided. I had to pay for 2 boiled eggs. The woman at the front desk was very kind getting the shuttle driver to come back and pick me up.

Between having to pay an extra thirty dollars to park and finding out that the pool was not clean and cold, so my son wasn't able to go in.It was really disappointing. All he wanted to do was go swim.Somewhere?And it was way too cold for him. So I had to spend more money to take them somewhere else.

Nice facility and friendly staff. We were there 4 nights, and only had one housekeeping cleaning. Not too huge of a deal, because we asked for extra towels, etc. Our housekeeping person was awesome!

Staff was amazing and went above and beyond. Room was clean and very comfortable.

There was what looked like blood on the shower wall. And Mike at the front desk was rude.

Room was clean and bed was comfortable. Front desk agents were pleasant.

Great service at front desk.

great location loved the stay

Was exactly what I expect when I’m at a hotel… clean and quiet , no bugs, and good customer service…

The shuttle was excellent

Would definitely recommend!!!

All good

This is a great place to stay.

The property and location were good. The staff were rude when checking in.

Was a pleasant stay. Didn't have to do much to get in and out. Service was excellent.

excelente

The hotel was nice and clean.

great

Clean nice room

Miguel at front desk was very polite , professional and helpful!

Fantastic. Super convenient to Midway and the city. Very large double queens. I got loaded at Coaches. Would stay again.

Didn't get the room I paid for but overall was okay with the stay.

Desk Staff- Perfect. Excellent. Room- 2 Kings (hard and dented on ntstand sides, full sz sofa bed. BIG TV-great. A/C Heat unit-Smelled. FILTERS WERE FILTHY. I tried to wipe off the worst, and then washed them in tub bc dirt/dust was flying. Well, the tub drain was clogged so water filled up and the dirt went everywhere and I couldnt get it down. I put the filters back. But- the A/C did not work well- temp wouldn't regulate and kept shutting off. SHOWER- TERRIBLE. NO PRESSURE. SLOPING TUB WALLS- NOT SAFE. Housekeeping- I left instructions to leave the bed linens and room alone. I bring my own to accommodate my stability leg and neck needs. It takes awhile to set it up and can be difficult to put it the way I need it to be if the hotel bedding is tucked tightly. Iasked them to ONLY clean the tub and empty the trash. I had also moved furniture & fixed the room with peepads for Annie (SD) and her food/water bowl. Hotel staff didn't honor my request and returned the room to original condition! I had returned to the room hoping for a nice leisurely nap bf the next obligation. I was exhausted. NOPE- I had to set the entire room up again and it took alot of effort for this disabled person. I was already worn out. Good points- Suzette and her friends took great care of us and did everything possible to make our stay pleasant, in spite of the room problems. I also loved the size of the room.

Great place, great location

Never again

Nice room, clean and comfortable. For some reason water didn't get very hot on the first morning, good on the 2nd. Maybe construction underway had an impact?

The bathrooms Breakfast could have been included with the price. More towels and rags included The deposit we weren’t warned about in the beginning Comforter could have been more comfortable

The hotel room and area were excellent but the front lobby was a bit under construction so it wasn’t perfect but I’m sure it will be!

Everything was fine save for the needed reconstruction at the front entrance, meaning we had to enter thru a small back door at the end of a hall. Also, the next time you and the allied hotels jointly buy a shuttle van, get one with more steps. The final one, from the van stairs to the pavement was a foot-and-a-half vertical drop. Even in daylight,it would have been a nazard. At night--when I arrived--it's downright dangerous.

Enjoyed my stay sooooooo much everything was amazing i cant wait to the next time over there

N/A

The neighbors next door were partying all night long. We complained and security asked them to be quiet. The second time, the n

Dated place. No mini breakfast.

No breakfast, you have to pay to park in the parking lot no free guest coffee in lobby there is a vending machine coffee you have to pay for

No courtyard, no breakfast, fire pit in the "courtyard" (a sad back area) was covered. Go elsewhere.

This was a last minute booking because the elevator at our original hotel was broken. This property is 5 minutes from the airport BUT I never heard a plane. It was very quiet. The beds were comfortable - 2 king bed room. It was spacious enough for adults. We also had a mini fridge and microwave which are always a bonus. I’ve never had a problem with a Marriott property and I was pleased with this one.

Front desk manager Dennus was awesome and very welcoming.

Clean and excellent customer service

Pricy. No hotel restaurant. No interest the tgif

Very nice room and location is great for food and access to the city

The room was quiet, clean, spacious and featured very comfortable beds. It was conveniently located near a Starbucks and a Fridays.

There was hair all in the bathroom, and they mixed my payment up too many times during my stay. Had to return to the hotel for no reason

All is new I like it

The receptionist was terrible on replying for room change request. One receptionist was looking for any available options while the other one stopped and started saying there are no options, all rooms are booked or being cleaned even without looking in the system. When I asked what if we can change the room later. She said you can’t once you check in to this room. We were left with no choice to stay in the room. Very unwelcoming reception.

Construction

I stay in one of the hotels in the same plaza on Cicero every year for north coast music festival during Labor Day weekend, but it was my first time staying at the courtyard. Clean room and property all around, lobby was quiet. Despite the construction it wasn’t too bothersome. I want to acknowledge the lovely black lady (Susan or Suzanne? ) for being so wonderful and a great help during my stay. She added on my bonvoy member info because I forgot to include it during booking, helped with updating a late check out for the booking, and even offered snacks when I came back in the middle of the night from the festival on the way to my room. She was so sweet and a great help. On the last day when I was checking out, a front desk lady with red hair named analia was very kind and helpful as well with providing a smooth check out process. I will be coming back!

I was charged for a smoking free environment fee when I do not smoke or vape.

Nice hotel located in a safe area. Staff has been kind and accommodating.

Clean room, friendly staff

Was given a room that was not cleaned after waiting 4 hours for it! Was told there was no rooms available for early check in, so we had someone else to call .. surprising there were rooms available, Pool water was murky we couldn’t see the bottom of the pool, we could smell loudly the essence of chlorine!

Got to hotel and there were no rooms. Need a refund.

Walking distance for restaurants and stores.

Staff on site were very helpful and kind!

Easy stay, great staff, updated and clean rooms.

Fair

Staff are amazing

I didn’t like that I arrived around 4:00 PM and was told that my type of room was not ready. I was told to take a seat. After 5 other guest came in and checked in, I was called back because the switched some rooms around. Still trying to process, I didn’t book a special room.

It was great

Room was clean and comfortable.

Great staff. Helpful. Loved the shuttle.

Good stay, parking is $35 a day which is my only complaint

Easy check in process close to airport and food.

Jennifer was very warm and welcoming! The room was clean and room service came right on time every day. The fridays served breakfast which was a plus. A must stay!

Missed flight.

.

The property was very ice

It was an amazing stay

Great trip and great hotel. Good pricing and room was very clean and nice. Enjoyed my stay and would stay again!

When I checked in, though, the clerk didn't say anything about housekeeping not coming in unless I specifically asked for it (I overheard another clerk giving that info to another guest, via phone, who was calling to find out where housekeeping was). I never had my trashcans emptied while I was there.

We were frustrated that the tv had little to no tv channels. Our kids didn't have anything to watch while in our rooms and for the prices we paid there should have been tv available.

Very clean and spacious room. Not really a fan of the sink outside of the bathroom though.

Our stay was excellent friendly staff and very clean

We had a seamless stay here for an event we’re attending!

Good

It was a wonderful stay! Would definitely recommend this hotel to anyone visiting Chicago.

Very comfortable bed and pillows

My only dislike was that the bathroom is large and could have had a table or another sink inside. Somewhere to set your belongings.

The property was really clean and the staff was extra nice. My room was nice and clean with a pleasant smell. Hallways were clean. The noise was minimum. The only downfall to my room was that the socket at the sink did not work. I had to curl my hair in the bedroom area. Otherwise, great stay. Great hotel.

Great staff

One big criticism: the television choices were the worst I’ve seen. Sports and more Sports. Need to expand channels.

The hotel was nice but they are doing renovations.

Facility and staff were very nice. But probably won stay there again because of undisclosed nightly parking fee, lack of onsite complementary breakfast (at least coffee??), and lack of fans/ventilation in bathroom.

The Courtyard was under construction during our stay. It was not a good time. We were not aware of tthe construction when we booked our trip so it was quite shocking when we arrived to find no restaurant, no downstairs bathroom and paster and plastic covering everything.

Nice size TV, but 3 quarters of the channels were not in HD. Very blurry low def for some reason

It was great

Front desk attendant was very friendly and accommodating. Facility was clean and updated. Good location within in walking distance of any needed necessities.

Construction noise too early

Staff were superior.

Hotel was under remodeling but wasn’t disclosed at time of booking.

The stay was alright except they cut the water off at 9am because of remodeling the building then they had a power outage while we were watching Tv no type of warning at all couldn’t print out receipt because of printer down from power outage no offers of reimbursement for No water when check out wasn’t until noon smh recommend but not recommend during whole remodeling process if water continues to get shut off due to it!!

No breakfast, no parking, no coffee,,

Very friendly

Good people make great business.

Check in was 3. They were still cleaning rooms at that point. So they said we could not get in till like five or 6 PM. Then once we got to our room, it was not the room we requested and the toilet was disgusting. So then we had to change rooms. The pool was ice cold not heated. you can literally hear the wind whistling through the windows the whole night.

The room was not the best or the cleanest. They need to make some major updates and one of the elevators looks unsafe. They do offer the cheapest deposit for cars but you definitely get what you pay for

Very dirty - very gross! Stains everywhere! My room was filthy dirty!!!

I was surprised to see that I was charged for parking. There was hair on bathroom towel. A yellow stain on sink towel. Lamp shades were damaged and cracked. One of the drapes was hanging off rod. There was a piece of twiks candy on the floor by the foot of bed. It certainly didn’t feel like I booked a room at the Marriott. It certainly wasn’t worth the price I paid. I forgot to mention the smell of smoke outside my room

Wonderful

P

When checking in I requested a 2:30am wakeup call, it never happened. My flight from Midway to Atlanta was departing at 6:00am and I needed the additional time. None the less it put me in a position that I was trying to avoid. Now it becomes a rushing event to get to the airport parking garage, catch a bus to the terminal, wait for a wheelchair to come and assist. It's not the way I wanted to start the holiday off.

The hotel looks as if Marriott purchased an older hotel or motel and put their name on it without making upgrades. The room and furniture was old, stale and antiquated

To our surprise, we had to pay $24 for parking. The people were friendly. The room and elevators could use some upgrades. The sofa was very hard and uncomfortable. The remote for the television didn’t work well. Very close to Midway Airport.

When i booked our reservation for one night, i never saw anything that says you have to pay to park in the hotel parking lot. I went back and looked at confirmation emails and it wasnt on those either. The lady checking us in was very rude about it and had an attitude the more questions we asked. Very unhappy with our check in experience but other than that this place is a good stay.

Please include any possible additional charges, such as for parking, up front or even include it in the price. Would have stayed somewhere else had we known we would have to pay an additional $24 just to park our car at the hotel. The lady at the front desk was polite and offered us "free" breakfast for the inconvenience. However the "free" breakfast only partially covered the cost of the breakfast, again misleading me into a decision I would have made differently had I known I would have to still pay.

We enjoyed our stay. I did ask about a check in incidental deposit being that no one really uses those anymore. I was told that they could not waive those. Yet I never received mine back! Go figure. The bath tub backed up terribly during showers. No vents in the restroom so there's that. The bed was comfy, but pillows flatten quickly. Need to update that. I asked for room service from TGIFs which is connected, yet, still paid out of pocket for that delivery. Again, I ask, what was the incidental charge for and where did it go. There are a lot of properties within that vicinity right down from Midway Airport which is perfect. Parking seemed included which was nice as well. We still enjoyed our lovely stay in spite of my unanswered questions.

Stay was smooth staff was very helpful

My room smelled like sewage

.

Great friendly staff, good location, clean and quiet.

S

There were several long, dark hairs found on the clean towels when we got to the room. It grossed us out.

No maid service unless you ask first just a basic room.

Very nice hotel and great staff members.

Great experience

Room was clean

The check in was great. Staff was very nice. Cleaning lady did not speak English well but she was very nice. Rooms were ok. Carpets in room either need to be cleaned or replaced. There were stains all over the carpet. The television that sits on the dresser needs to sit up higher because when you are lying in the bed it’s very uncomfortable trying to look at it. Suggestion, upon arrival and checking in, we should be reminded to request room service

Ate at an Italian restaurant 1 block away, Chicago deep dish pizza, wonderful. Our hotel host recommended, thanks Les!

I had a wonderful time at the Courtyard. The front desk made me feel at home. I will definitely visit again when I’m in Chicago.

Great staff (friendly and kind), food options, comfy and clean room.