Hampton Inn by Hilton Chicago-Midway Airport

Very helpful and attentive staff!

Very nice staff.

Exceptional

Very disappointed that when I asked for housekeeping, they said they only do it every other day. I had a medical issue where I had to stay in the room for 24 hours due to a flu like symptom and asked for the room that she needs to be changed and they were like we don’t have housekeeping today, which was ridiculous. They ended up doing it, but it was a big deal. Very disappointed in that.

Clean room, friendly staff

Toilet was not working and lotion was not filled.

I was impressed! The staff was amazing! I loved the equipment room.

Breakfast included, reliable choices

Friendly staff Clean rooms And the shuttle bus to and from the airport is a great amenity.

The staff members were very professional, resourceful and cordial. The hotel was clean, we did not have any problem(s) with our room (clean). Breakfast was good in fact, the lady server gave me her Yogurt. Our room temp was very good. We have no complaints about the hotel staff nor services received.

Great experience

During my stay, a smoke detection device generated an erroneous report tied to my room. While I found this frustrating, I understood that technology can sometimes produce false readings and did not consider it the most significant issue. What ultimately made my stay unacceptable was how my family was treated. Housekeeping instructed my children to leave their room and wait in the hallway while the room was being cleaned. The children were in their sleepwear. When I asked that cleaning simply be skipped until we checked out the following morning, I was told “no” and informed that they could wait in the hallway for 15–20 minutes. When I raised my concerns with the front desk, I was told that hotel policy required guests to leave their rooms during cleaning. I was also told that my children were old enough to speak for themselves and had agreed to the cleaning. What staff did not know is that my children have various forms of autism. I found it inappropriate for anyone to make assumptions about their abilities or needs. I then asked to see the policy requiring guests to leave their rooms during housekeeping service. No such policy could be produced.

Staff always seemed busy, but location was quiet and room was clean. Our fridge was broken in that the back knob to control temperature had broken off and the whole fridge froze things. We came during Pokemon go global go fest but there were other things like soccer events happening, so the hotel seemed filled with people. The text check in feature is always nice. Room was great, housekeeper was wonderful when they came every other day, everything was clean. The in house conditioner and shampoo were also empty but that’s why I bring my own. Temperature in the room was ideal. We didn’t eat breakfast at the hotel but saw other people during all mornings using it. They keep a bathroom scale behind the front desk they let us borrow to weigh luggage, it was about 0.5lb off but not a huge deal. Nothing to complain about, great experience!

The location of the hotel from midway airport was very good. I also enjoyed the gym it was well equipped and clean. I did like the comfort of the room but I realized after being in the room that it was located close to the street and some days the noise from the street was very loud.

This hotel is way overpriced.

Room was clean and location was convenient Breakfast could have been better. More variety. Sausage had no flavor and were barely warm. Overall I have found that the quality at Hampton inn hotels has gone down over the last few years

Exceptional

Exceptional

Clean Hotel with great breakfast. Wonderful staff members.

Great CS! Everyone was very nice.. The hotel is very nice and well located.

Pleasant

Food is not that much good and variety and its very costly Food is not that much good and variety and its very costly

When I checked in, they said they didn’t have any rooms ready mind you we checked in three hours later than she told me they had a room ready and went to go to my room and it was dirty beds not made trash still in the room. it was never clean And the website said they had a pool and they did not have one at the property.

The room met my expectations. The only surprise was parking of $30 a night.

Al was as expected from a Hampton.

THIN WALLS! The guests in the room next to us might as well have been IN our room. We could hear EVERY SINGLE word. No sleep

The hotel was easily accessible from the airport, clean enough.

The staff were extremely sweet and very knowledgeable of the area! Our shuttle guide was a pleased as well.

They didn't have a fan.

I really liked the breakfast, lots of choices. It was also in a great location. They didn't have a fan.

Upon entering the hotel, the young woman at the check-in desk was very friendly. However, when we entered the room—which looked fine at first glance—we discovered that there was no soap in the bathroom; the bottles were empty. I had a reservation for a three-day stay, but we only stayed for two days because, on the following day, no one came by to clean or ensure that the shower towels were replaced. I feel that the price was far too high given the poor quality. I also requested a refund for the day I would not be staying—Sunday night through Monday morning—since I did not use the room, but I was told that this was not possible; I did not think that was fair. In short, the quality was very poor relative to the high price. Furthermore, during breakfast on Saturday, there was a hair in the scrambled eggs. They refused to refund my money because I had booked through Booking.

Upon entering the hotel, the young woman at the check-in desk was very friendly. However, when we entered the room—which looked fine at first glance—we discovered that there was no soap in the bathroom; the bottles were empty. I had a reservation for a three-day stay, but we only stayed for two days because, on the following day, no one came by to clean or ensure that the shower towels were replaced. I feel that the price was far too high given the poor quality. I also requested a refund for the day I would not be staying—Sunday night through Monday morning—since I did not use the room, but I was told that this was not possible; I did not think that was fair. In short, the quality was very poor relative to the high price. Furthermore, during breakfast on Saturday, there was a hair in the scrambled eggs. They refused to refund my money because I had booked through Booking.

Room was clean and staff very friendly.

Room was clean and staff very friendly.

The staff was very helpful and friendly. The property and the room were clean and well maintained. Breakfast could have been better.

The staff are amazing... the rooms were clean and comfortable. The noise is a little much, but I understand it's a hotel, near an airport. The breakfast they serve, was really nice and unexpected. You have alot to choose from. I would stay again for sure. Seriously, the staff was so awesome.

We liked how the room was clean and spacious. The variety of breakfast was also a plus The sofa bed wasn’t comfortable and so were the extra blankets that was provided, they’re rough on the skin.

We liked how the room was clean and spacious. The variety of breakfast was also a plus The sofa bed wasn’t comfortable and so were the extra blankets that was provided, they’re rough on the skin.

Never stayed at hotel. Staff seemed rude and act like my reservation wasn’t even there but I booked and paid it on booking.com. I don’t think they didn’t even want to refund me.

The customer service and staff were really helpful and nice

The customer service and staff were really helpful and nice

It was clean & close to the airport

Very clean room. Breakfast was fresh and I liked the waffles.

We really enjoyed our stay, the staff was welcoming and helpful. Will definitely come back if ever needed

We arrived at 2:50 pm and thought we could check in. We were told we could if we wanted to pay an extra $35. to check in early because check in time is 4. We opted to sit in the lobby and wait. This particular person was not pleasant at all. We did end up checking in around 3:30 with a different front desk person. Breakfast was adequate. The room was noisy with the traffic from Cicero street. Parking was $30. for the night and I did see a security car driving around checking the parking lot. If I had the opportunity I would not stay here again.

Breakfast was good, but a/c in room was not working properly and when maintenance came to fix it, they said it’s broke, sorry….

Room was clean and comfortable. Breakfast was fine, to be expected. The shuttle was right on time every 20 minutes and to the airport quickly. Pick shuttle up on upper floor (top) at door 2. Two top rated Chicago Pizza restaurants within a blocks walk. Good place for a quick layover.

The conditions of the rooms need to be changed because the mattresses are too old the beds get rid of part of that

Good breakfast selection. Clean room

Everything was great !!

Quick stay but was nice and very clean and friendly

The weekend staff is rude!!!

We stayed there for a volleyball tournament and I loved that they had early breakfast even on the weekend so that we could eat before going to the tournament.

Breakfast was good; room was very clean. However, after getting ready for bed, and hoping to watch the large-screen TV, I discovered there was no remote control. I called the front desk; the sole person on duty was unable to bring me a remote, and I didn’t want to get redressed to go to the front desk. I therefore had no benefit from one of the main amenities of the room - I’m not happy. The presence of a TV remote should be on a housekeeping checklist before a room is deemed ready. I likely will not stay here again.

Bathroom in guest room was dirty some towels had some stains on it. Couldn't tell hot from cold for the shower.

Breakfast could’ve been a little bit better

The breakfast bar tasted off both days we ate there, particularly the sausage and the gray, mushy potatoes on Saturday. The fan in the bathroom didn't work, the shower emitted a high pitched squeak that hurt to hear, the TV went off randomly and could not be turned back on, and I called four times over two days to get fresh bedding but the front desk stated they were out because the hotel was fully booked. I cannot believe there was not one free comforter in the entire hotel. I was incredibly frustrated the entire stay and will not ever return to a Hampton hotel so as not to waste my money again.

The breakfast was good and the gym is excellent. the room was spotless and the staff outstanding.

The staff was very courteous and the facility immaculate. I very much enjoyed my stay at the Hampton Inn Midway!

Clean room, great and accommodating staff

Very convenient location near the midway airport

Great!

The staff was amazing especially whitney. She was friendly and welcoming. Thank you

Beautiful, clean hotel

Every thing was wonder can’t wait to come back again

The room was spotless. The hotel was nice and quiet. The price of the room was reasonable.

Very welcoming and felt safe in an unfamiliar area. Very close and convenient to Midway.

Comforter had blood stain and sheets were rough. Bad septic smell in room. Very noisy room fan and heater. Only 2 bath towels. Phone kept blinking red for messages and we didn’t have any messages according to front desk…

Clean

clean room, comfortable

Room clean, staff courteus. Generally very comfortable

Staff too rude. I have to wait until 4:0 pm to check in

By the time we went down to eat, all the food was gone.

Upon arrival, they did not have my reservation.Luckily, I had my confirmation from expedia, so they went ahead and got me a room.My room was never cleaned.I was there 42 nights, and no one even came to make the bed

Our stay was peaceful with a convenient location.

New paint

I stayed here after nearly all flights out of Chicago were canceled, so I'm sure it was an unexpectedly busy night. But everyone at the hotel--front desk, maintenance, and shuttle drivers--was patient, kind, and helpful. It made a frustrating day and night much easier to handle.

Clean accessible room.

room clean

Lovely staff, immaculate rooms.

The heater was very loud.

3rd time staying here. Very nice, always clean, friendly staff. A little outdated for the prices but ill take the cleanliness.

Staff at front desk Paige Lewis was so kind. Exhibited great customer service. I definitely will book again and recommend to family and friends

Great customer service!

Everything above

$30 charge for parking seemed excessive.

Excellent! The staff( Paige) was very friendly and showed genuine concern to make our stay pleasant and stress free.

Charging just to check in about an hour early

Too much traffic noise made it difficult to sleep

Some of the lights in the room didn’t work. Housekeeping didn’t come to clean the room and we had to ask for towels. The tv remote didn’t work and housekeeping had to come up and swap it out. Also the water took a very long time to get warm. We had a digital key so we were able to skip the check in process at the front desk upon initial arrival. I expressed my concerns with the front desk personnel, Paige, and she said she “feels like we should have come to the front desk to get the ins and outs of the hotel” to know how it operates. Basically there was nothing they would do to substantiate for our poor experience. Although the hotel was in a prime location, we would not return to this location.

Really loud (traffic), no shampoo.

The airport shuttlewas easy to connect with and the front desk staff were helpful

Staff were very welcoming

The room was clean and looked liked the photos. Parking was reasonable.

Staff was nice & room was perfect

The room was clean and the hotel was close to the airport.

It was being remodeled but it was nice and clean. Breakfast was the bomb

Good

Easy to get to and from airport with the shuttle

Great

Staff was not at all informative about the dining options. I arrived late in the evening and asked if there were any sandwiches. I was shown just the chips and ramen on display. It was not until the morning that I realized there were many chain and other hotel restaurants. No coffee. Or water in the room either.

The staff was great, the breakfast buffet was awesome!

The room was very clean the housekeeping stuff was very polite and accommodating the front desk staff as well very polite very welcoming and very helpful. The location is perfect really close to Midway Airport the only thing I will say is my only complaint was you could hear the traffic noise outside.

Everything was good.

Loved airport shuttle. Great breakfast. I did no like paying $30 for parking. It did say that online.

Everything was wonderful

Great

The front desk girl that checked us in was do nice and pleasant. What a great employee.

The airport shuttle was punctual and very nice. Breakfast was below average, but not bad.

2nd time staying during my travels to the Chicago area. It is definitely my go to. Clean facilities and good pricing.

Everything

Lots of construction and rehab going on so hard to tell. Tiny black bugs in bathroom and bedroom - not a bunch. Hot water pressure in shower very low; not what I’m used to

Airport shuttle was great

We were so grateful to receive early check in!

Breakfast as good.

Room and service was perfect

The check in process was quick and easy. The inside was clean and well kept.

Each time I stay in coming from my home town it’s pleasant very convenient and clean I love it

The only issue was a couple next door deciding to have a full blown “loud”conversation at 2:30 am along with a smoke of marijuana.

The front desk lady upon arrival was kind but the room was gross had hair and the shower area was dirty have pics to show how disgusting it isn’t a deep cleaning day

Great free shuttle to and from Midway. Free breakfast with great hot and cold options.

Clean room

Airport shuttle was easy to find. The room was clean. The front of the property was undergoing some reconstruction.

This is the first hotel I stay in and I get charged for having a rental car. Its $60 dollars that shouldn't be charged due to already us paying taxes for renting a vehicle. This is a ridicules charge. Plus not everyone is being charge some of the charges are being waived for some customers

Frequent shuttle service and clean facilities

Everything was good

Location was fine for flying out if Midway airport. Horrible water pressure and barely warm shower.

The water flow is to weak!

Staff was excellent! Staff provided great customer care.

Noisy hallway noise middle of jight

Clean and quiet

Convenient, very close to airport, wonderful staff, clean hotel, shuttle not a pro lem

Also rooms were clean!

The room was clean and very spacious. The staff were friendly and helpful. And the airport shuttle was great, definitely helped when having to catch an early flight.

Breakfast was minimal at best. Overall, pretty soulless

I was surprised by the $30/night parking fee. Wasn't described in advance. Also the Main Entrance was under construction.

We enjoyed our stay here! We got lucky and were able to check in about an hour early. The rooms were clean, comfortable, and nice! Would stay here again.

To the airport

Staff was good

The king size bedroom is beautiful and clean complete with great amenities. We will recommend this hotel to anyone wanting to visit Chicago.

Check in staff were extremely efficient and friendly. We were welcomed and room keys in our hands in about 3 minutes from walking in the door. Everything was explained including use of the airport shuttle and it's timing. Well run place.

Accessible room was in no way accessible. Watch out! Thst was a real problem for us. No resolution.

Very spacious room, wonderfully comfortable bed & extremely quiet room considering the busy location!

Nice receptionist allowed us to check in our bags early which was much appreciated. The rooms were spotlessly clean and comfortable.

Construction around the property

The accommodations were clean, and the breakfast was well-stocked

Rooms were very clean, modern, and the staff was very friendly as well

Super friendly and convenient to Midway Airport. Spacious, comfy room. Airport shuttle was super helpful. Overall excellent value.

Very convenient, clean and comfortable.

Some construction matter around

AC did not work at all!

Hotel cancelled my room and sold it to another guest

Front desk ladies are very friendly and breakfast were delicious

Nice room. We had everything we needed.

The room was clean and the bed was soft.

Eh...scaffolding at entrance, staff that seems distracted, maybe we were spoiled by our hotel in the loop,but the shuttle drivers were nice.

Easy and kind check in. Hassle-free

The front desk person was rude, when i asked for extra towels. Then she questioned me why.

Very pleasantly surprised by the comfort and cleanliness!

Our Stay here was Good, the only issue I had was the that the Toliet would continue after it was flushed, and it ran it last 4-5 minutes. Kinda Annoying.

Loud construction starting at 7am and hidden fee for parking. $30 for parking at a parking lot that is shared with 4 other hotels, plus all the service / construction vehicles.. so it’s always full. Not worth the money spent at all.

Very nice and clean. Staff helpful

Average, but being remodeled

Housekeeping comes every other day which is fine but they need to replenish bathroom supplies like towels, washcloths and TP. There is no laundry so if you need to do clothes you’re out of luck. Most restaurants close dine in at 11. The only places open near the hotel late night is White Castle or Taco Boom. Walmart and Target are within biking distance or ride share distance. Other than these things I’d stay here again, nonetheless.

Room was moldy smelling. It was 1:30 am in morning so didn’t want to mess with getting new room. Bed was vey comfortable.

Very clean room, definitely not the best Hampton Inn in the US. they had some construction going on in front of the property. People at the desk are not the most dynamic people I have met to say the least. But overall, it served its purpose. Breakfast is the strict minimal, you have to ask to get stuff replenished when I have seen better crew constantly working around the breakfast area in other Hampton inn.

Overall good stay. Currently under remodeling. Our room was facing Main Street and construction works staring at 8am were very loud and distracting.

Was a nice Hampton Inn but it is having construction on the outside and was hard to find, logo, was off the building and hard to get into.

Very clean hotel. The room spacious and comfortable. Would definitely stay here again.

Friendly staff, clean, parking was a bit rough but we checked in around 11:30pm. With so many hotels in one area, I’m assuming parking always overflows. We had to park far and walk. Personally, this was fine for us as we are fully capable of making the walk. Just something to keep in mind for others.

Had to pay for parking. $60 total to park for 1 night. Construction all over hotel and parking lot. Unsafe area.

Their customers. I also witnessed someone arguing with her because she charged their card for $150 without even telling them what the charge was for.

Friendly staff, lots of construction going on

Muy bonito, limpio y bien ubicado

Staff was very nice and the hotel was clean. I enjoyed my room. However, there was no warning when i reserved online that there was ongoing construction, and the construction outside my window and above the ceiling was extremely loud and disruptive early in the morning during sleep. This would have been nice to know in advance as it was very frustrating trying to sleep with no warning of loud construction all around me until I arrived there.

Clean room

My stay was decent, staff was nice. There a few stains on the side of my bed. What is REALLY upsetting is the fact that there is $30 parking; that is honestly ridiculous & unacceptable. Parking shouldn’t be a concern when guest already pay so much for a room. I had a good stay but this is not that nice of a hotel. Especially considering the fact that there were so many empty, available parking spaces & the area around the hotel is not exactly the nicest. It feels like another greedy fee to be honest

Nice service and the area had so much to offer

Clean, quiet, up to date, easy check in.

The property is going through renovations. The main entrance was blocked by construction equipment. We had to walk from the far end of the building to the front. Desk. Not sure if Expedia or the hotel should have advised.

Good stay. I loved having free shuttle service to and from the airport

There was construction so we couldn’t pull around front and unload our things. The parking isn’t great. The room is okay- it’s huge, but older. Great for a one night stay!

Nice place

Great service, good breakfast and very clean. Will definitely go back.

The rooms where nice , even though the front are us under construction. It did not affect our stay .

Really wonderful stay in Chicago, transportable, a bit of construction around the building right now but no hidden fees and safe

Weird smell and doesn’t feel very sanitary. Definitely would stay somewhere else.

When I paid for my room I had to use 2 separate cards. When I checked out they cancelled the charge on one card (card with all the money) and charged the card that was supposed to only be for deposit. BESIDES that it was great, I’d stay here again if in town.

Hotel is clean, and staff is amazing.

All good and clean

Property was under construction but inside was clean and neat

Everything was fast, easy and friendly

Didn’t like the fact that the entrance was not wheelchair accessible due to construction.

Everyone was kind and answered any questions I had. I would definitely stay there again

the hotel was under construction, but difficult to figure out. We had also stayed at the hotel right behind it (which was nicer) for the same price a few week before, but with no up charge on parking, which seemed like a scam, because there was plenty of parking.

I wasn’t made aware that the property was under construction. I had to walk through a construction area with my toddler to get into the building to check in. We were also advised to leave our shades closed because workers could be working in areas where they would be outside the windows.

Clean room, amazing staff great night sleep.

Super friendly staff. The room was clean and the setup was nicely done. Very comfortable stay, would stay again.

I did not know the hotel charge for parking

Great for a quick night before heading out of Midway early in the morning. Really love how pet-friendly they are!

Box spring was broke. Made noise all night when moving. Got minimal sleep

The room was clean and had everything we needed for our stay. We arrived pretty late at about 10:30pm and there was nobody there at the front desk. She was in the back and didn’t come out for at least 5 minutes. We were tired and just wanted to get our key. There was some construction going on which I was not aware of when I booked the room.

Staff was friendly and rooms were clean.

I loved everything I had a quick stay and the staff was amazing upon arrival and leaving

Everything was great, minor cleaning/room misses but we are not perfect and nothing a few seconds couldnt fix. Overall great experience, great breakfast options.

Had billing issues with the front desk and very uncooperative.

Everything was great. Just make sure your desk staff are familiar with your hold/fees/financial policies. I asked about the $319 hold on my card, and was met with "I don't know what that is" so hopefully that gets returned to me. Overall great experience.

Good

es limpio y el personal atentos

So convenient as I was

Never used Lyft before. Tried to plan ahead, mistake. Asked for dinner restaurant and directed me to their snack section. Friday’s was next door.

Grate food, quite and clean

The way Expedia is set up, they gave me the impression that this property was available as a hotel near OHare airport. I booked the reservation, then immediately called the property to cancel. That was fine but I was still charged even though I cleared this with Egencia agent. This las happened in the rush of flight cancellations due to Chicago weather.

Hampton Inn will be my new stay location when in the City

All day coffee in front lobby

Too many hotels share the same parking lot. Not enough lighting in parking lot.

Great room!! Great breakfast…friendly staff.

Airport shuttle was very convenient with friendly operators. Very comfortable bed and pillows. Friendly staff. The Hampton Inn was great option for our weekend trip.

Great location. Nice and quiet with many dining options that were walkable.

The room was clean and had lots of room. Breakfast in the morning had several options and was open early. Shuttle to the airport was fast and came every 20 mins. The food options within walking distance was great!

The room was really nice and the amenities were great!

Lots of snack options for sale at front desk & very helpful nice staff!

It waa a great stay. Our room was clean and comfortable. The young lady at the front desk was very nice. There was ample notice about the noise from the renovations, but we didn't hear a thing. It was a great experience.

Great location near airport, but very quiet! Walking distance to many places to eat!

Fine night’s stay and shuttle service was good

Great stay! Friendly staff

No TV remote in room- staff had to scramble to fine one; in AM, the shower worked for me but 30 min later it would not turn on. The breakfast was horrible- weak coffee, like warm eggs and sausage uncooked. Just should not have to deal with any of this.

The surprise $30 a day parking fee. Should have been mentioned when I booked

Shuttle worked well, runs every 20 minutes, sometimes a few minutes late.

It was clean and staff was friendly. We got in late and the staff that checked us in didn’t provide any info. We had to ask about parking, breakfast, etc. Breakfast was typical but good.

Love staying here

Clean and quiet

Proximity to Midway airport