Courtyard By Marriott Bentonville

We were not here long but our stay was great. Clean facilities and expedient checking and check out made this stay quite enjoyable.

Clean Stepping over the tub

Clean Stepping over the tub

Despite what Expedia says, I can confirm there is not pool and no free breakfast here. It seems like they've changed some things and I was told they filled in the pool a couple years ago. When you check in, it looks like there's an area where free breakfast would be available, but it's set up as a cafe with menu items and prices and such. My kids were heartbroken after they boldly walked behind the counter to start getting their breakfast stuff, and I did a double-take and told them to get out of there, it's not like the higher-end hotels we usually stay at.

Exceptional

The location was great. Central to our main activities. The staff were great. Would stay here again. The hotel was great. I wouldn't change anything about that. Our booking experience through the app left a little to be desired. We needed to be able to cancel one night because our plans changed and we were unable to do that through either the hotel or the app. The app, erroneously, said to contact the hotel regarding changes to our stay. The hotel let us know they couldn't touch our reservation since it was made through a third party. Why tell customers to contact the hotel directly if the hotels are powerless to change anything? So frustrating. I spent 2 hours in a mindless loop trying to get a partial refund. We essentially paid double for our stay because neither customer service for Booking.com nor the hotel were able to adjust the dates of our stay. I would much rather book directly through the hotel and pay higher tax than deal with this app any longer.

The room was spacious and comfortable. The bathroom seemed a little out of date, but everything was clean. There was a great gym and cafe. Everyone was friendly and helpful.

Exceptional

Disappointing

There was blood on a pillowcase

Lady at the front desk was amazing, beds very comfortable, the first room was not clean and the lady at the front desk. Fixed it immediately. Thank you!

Lady at the front desk was amazing, beds very comfortable, the first room was not clean and the lady at the front desk. Fixed it immediately. Thank you!

Could use a full length mirror and and extra towel. Only 2 were provided. Shower dispenser for soap dis not work. Room was comfortable and appreciated the mini fridge.

The location was great. Central to our main activities. The staff were great. Would stay here again. The hotel was great. I wouldn't change anything about that. Our booking experience through the app left a little to be desired. We needed to be able to cancel one night because our plans changed and we were unable to do that through either the hotel or the app. The app, erroneously, said to contact the hotel regarding changes to our stay. The hotel let us know they couldn't touch our reservation since it was made through a third party. Why tell customers to contact the hotel directly if the hotels are powerless to change anything? So frustrating. I spent 2 hours in a mindless loop trying to get a partial refund. We essentially paid double for our stay because neither customer service for Booking.com nor the hotel were able to adjust the dates of our stay. I would much rather book directly through the hotel and pay higher tax than deal with this app any longer.

The staff was helpful and the rooms were very clean. The Marriott was easy to reach from the airport and was near everything we need for our stay.

Exceptional

It was comfortable and the staff was helpful. I didn't understand why the fire alarms were going off at all hours. It was not restful and I didn't know if I was going to be evacuated. I had to keep all my possessions ready to go.

I didn't understand why the fire alarms were going off at all hours. It was not restful and I didn't know if I was going to be evacuated. I had to keep all my possessions ready to go.

We did not eat breakfast because it was not included as all the motels we have ever stayed at does. The price for breakfast would have been $43 which it totally overpriced. When I got my bill there was an extra charge on it that I have no idea what it is. So now I am having to make phone calls to have it removed from my charge. I will not recommend any of The Marriot at the Courtyard to Any of my friends. I was told they are the only ones that charge for breakfast. The regular Marriott’s do not. The toilet seat is for a small child. Seniors such as myself and my husband had a hard time getting up from this one. See above comment about breakfast and my other dislikes.

Very good

Great front staff, clean comfortable room

Starbucks isn't always what you want to pay for.. Free coffee or teas be nice..

Location is easy to get to and surround by good eats and plenty to do.. Starbucks isn't always what you want to pay for.. Free coffee or teas be nice..

Yes

Disappointing

Elevator is far from in good working condition, the bathroom door blocks the shower unless the door is closed all the way, can’t leave it cracked or it will swing open

yes. But the elevator was not working and I the "guest" internet didn't work.

Well the elevator was broke and the shower was falling apart. Some of the lights didn't work. The outside doors wasn't locked. We have been staying for a few years now to see family and we probably will be staying somewhere else in the future.

The elevator was broken and our room was on a high floor. They had no available rooms on the bottom floor.

Clean and comfortable

Breakfast was limited.

We absolutely loved our room. Beautiful hotel, we are already planning on another trip just to stay there again.

The room is so nice. It is very clean. Would recommend!

No complimentary breakfast. coffee over by 9:30

Comfy bed. Nice enough room for two nights. Blacknout curtains were nice. .

Check in was great the lady at the desk was very welcoming and made me feel at if you have more people like her you’ll stay in business a long time.

Enjoyed the amazing customer service and speedy check in/out. Will definitely stay her again if ever in the area.

The front desk staff were helpful, friendly, informative and attentive to our requests.

Clean, safe hotel with a very comfortable bed. Would definitely stay here again.

Very clean. Quiet location. Overall condition of property was good to go. Would stay again.

This was the hotel equivalent to a landlord special. It just felt like a old, worn down building with some wallpaper and flooring lazily slapped on top of it. Service was good, but the property condition was lacking.

People are great, service was excellent. The property is past its prime and needs work.

Very clean room - comfortable, spacious, well-equipped. Would have preferred a little better breakfast option, but all personnel were very helpful, polite, and friendly.

Everything was AWESOME !!!!

The bed was one of the most comfortable I have ever had the pleasure to sleep on.

The room and facilities were in really good condition. There was some confusion about whether breakfast was included… It was not, but this was really not a problem. Since it was next to a confluence of freeways, my expectation of noise was met, but the room was fairly well insulated from the noise.

The beds were good but the location is awful and inconvenient. Odd number rooms are right on the noisy interstate. Communication about hotel amenities was non existent. It just wasn't a good Marriott property in my opinion. There are much better hotels in Bentonville

Clean and comfortable room

Friendly stuff

Good location . Rooms are large and clean. Staff unfriendly No food or restaurant to offer unless early morning breakfast which was shut down by 9:30 on a Sunday morning. No free breakfast or continental breakfast or even coffee in the lobby.

We were there for Crystal Bridges and it was a good location for that. The inside is great. good gym. Clean room. Balcony. Nice TV. Bed King Sized and awesome. The bathroom etc great as well. I don't see what anyone else might be complaining about if they were. Very well maintained and the staff were nice. Would return. Recommend.

Good beds clean room do not offer a complementary breakfast

Great service. Great experience other than wished for complementary coffee

Nice staff, great value for a nice place to stay.

I will book again

The room was clean neat and furnished well. The only thing that was detracting was some noise from a nearby highway.

Stains all in the bathroom. Hair in tub. Carpet was worn out and needing replaced. Just an older hotel in need of a lot of work… on top of not very clean

Amazing experience! The front desk receptionist was everything! She was genuinely welcoming and kind; gave my friend and I recommendations to places in the city. The room was sparkling, and the view from the balcony, (which the receptionist very kindly offered to us), was the perfect spot to relax at the end of the night. 10/10, highly recommend.

Staff was nice when they were assisting. Accommodations far from nice.

Clean, friendly staff, nice room and convenient location to interstate and to all activities in Bentonville.

Had reservations for a king and was given a queen. Facility was way over priced for a Marriott. The fixtures made us feel like we were in a budget hotel. Shower had rusted and chipped tub. Can’t believe this hotel is under the Marriott name. Staff was very nice and attentive but we will not be back. .

Very helpful staff, great clean rooms , plan on staying again !

The bed had a pillow size depression in the bed, we put a pillow in the hole to allow us to sleep. I personally told a cleaning lady and my wife told the front desk, both responses were we will tell our manager. I feel we deserve a refund since we paid for a place to sleep, and that didn't happen. Thank you Jeff Plake

We picked this place since it is very close to Crystal Bridges. We were able to check in immediately, and the staff was very friendly. The room was clean upon arrival. We had no issues and enjoyed our stay!

Staff was friendly and was clean over all.

Great stay and fabulous front desk, I believe her name was Vanessa.

Was in town for an event and the hotel was close to the venue. Easy to find. Very clean and relaxing hotel.

Welcoming staff that was very helpful. And upgraded our room just because!

Very close to Crystal Bridges Museum!

Wish there was a complimentary breakfast, but appreciated coffee in lobby.

Clean, nice and convenient hotel to Bentonville. Woke up with back and neck pain though...beds are comfy but too soft. Gym needs a yoga mat or two and any floor work is super uncomfortable.

Unfriendly staff

It’s a great hotel , clean close to the highway and the employees are terrific

Nice property.

Easy of the highway. Easy access to Crystal Bridges

No cleaning service on Sunday at all

Property in need of better upkeep and tidiness. They seemed to struggle with their inside presentation. A bit run down in our opinion. Sorry

The hotel was clean, quiet and location was great! Staff was nice. TV didn’t work but I used my laptop. Bed was really comfortable. Would stay again.

Lobby lady was so friendly and kind! The bathroom has issues … the door won’t stay closed and bangs into the shower door. Otherwise lovely room!

One complaint that is not unique to the Bentonville hotel is the fact that the soap dispensers in the shower are virtually unreadable- it is impossible to know which is soap, which is shampoo, and which is conditioner. The font is so small and in a color so indistinguishable, and most people don’t wear their glasses in the shower—which doesn’t help much either! The brand is big and bold, but if you can’t read the contents, no one will remember the brand! Marriott has done so much to improve the customer experience—this detail would seem easy to fix.

The food served in the evening was terrible and expensive. The lady who prepared it didn’t know how to use the equipment so the frozen hamburger paddy was Luke warm. The quesadilla was obviously microwaved so the taco shell was rubber.

Nice room! Sofa was nice and the tv was good!

Great place

Easy parking and a good renovation.

I was disappointed at the lack of toiletries. There was a lone little, bitty bottle of body wash on the sink. There was no soap in the shower. The towels were rough. The only coffee (other than mediocre in-room coffee) was overpriced Starbucks in the lobby bistro. Other chains offer free coffee and breakfast.

Comfy room and great staff

High priced older outdated bathrooms. Room service only every other day without notice

Cleanliness was great. Great workout room. Breakfast food was pricey. Staff responded to questions but rarely smiled and seemed tired or indifferent. Perhaps had a bad day. Fire alarm jolted us awake at 5-ish in the morning. Stopped after a while. Repeatedly rec'd a busy signal at front desk. No announcement that it was a false alarm. We assumed this after fire truck pulled up in front of hotel and left after what we assumed was an all-clear.

Nothing to complain. Everything is good.

The room was just awesome, staff did a Great job with cleaning!

Nice room! Clean and comfortable.

Employees were friendly and very helpful!

Services were lacking. Only asked for towel service and did not receive once during our 3 night stay.

It suited our needs

Well, 1st there was no breakfast unless you were with a large group. Then there was no pool. Day staff at check in was good, reat of the time they were rather rude to be honeat.

I have stayed with Marriott for over 20 years and have never been treated so rudely. This was by far the worst experience I have ever had at Marriott. I understand that things happen and delays occur. But to treat me like I am an inconvenience is not how you get me to return to your hotel. We went to the little courtyard inside the hotel and waited. When the room was ready. She came and found us and acted like she was doing us a favor since it was ready before 4 pm. Never did she apologize for the delay or being rude. Would not recommend and will not stay at this particular hotel again. Which is a shame because it is a great location and very convenient to other services in the area.

Pretty ok mid-range hotel. New’ish and modern’ish. Maybe a little less expensive then other mid-range. However, breakfast isn’t included, no coffee out in the lobby. The breakfast ‘buffet’ is mostly bagels, bread or muffin. Starbucks is available, except no Starbucks coffee was brewed the times I inquired. If you are not interested in breakfast and don’t drink coffee, this place is for you. Neither here nor there, but there is no courtyard.

Great staff...will definitely stay here again and will recommend to others

clean, convenient, staff friendly

I loved almost everything about it. Only things I would say could use some work is the faucet in the room and the smell through hallway of the rooms.

Everything was great at the hotel!! No concerns.

Initial check in was pleasant. After checkin, we noticed room was warm. We changed AC and left for food. Upon our return, room was much warmer. Called to advise front desk, asked for a new room, they sent maintenance. It was checked, we were advised to give it another 10mins. The temp was the same, we asked for another room. Maintenance said they would see if we could move. While waiting, I used the restroom, flushed and it flooded. I had to turn water off behind toilet to keep from major water. I packed up our things and headed downstairs. Maintenance met me with another key to another room. No one from the front desk even called to apologize, check on us or anything. For that, I’m very disappointed. I could see even some type of discount for the inconvenience, free breakfast (nothing). Remind you, it was 90+ outside.

Had to wait 25 - 30 minutes before we could check in which feels like forever when you check in after 11. Got a room by the elevator facing the highway… but the front counter was kind enough to help us get us more quiet room. Other than that the stay has been as expected.

Nice, clean but over priced. Frustrating they don’t offer a breakfast of any sort, except an option to buy one. For $250 a night it should have at least a cold breakfast with coffee.

There was no room

The property was absolutely beautiful I loved the outside sitting area, my room was absolutely to die for an had plenty of everything. I will most definitely be booking again

We did not like the traffic noise.

Very close to a busy intersection. Hard to get out of.

The bed was so soft and comfortable. It had a lovely loveseat and the tv could face the bed or chair. The balcony was a good view and overall it was very cozy. I could comfortably stay in this room for weeks!

The hotel exceeded our expectations! We were traveling through and stayed for just one night, but it was a very comfortable and enjoyable stay.

We had a great time. It was such a relaxing trip!! The hotel was everything we were looking for!!

IDK what was going on the night I stayed there but when I got to my floor it was VERY LOUD and the floor I got off on smell like pee. The staff was very friendly though.

Good and convenient

Enjoyed our stay!

2 eggs and standard loaf bread toast was over $12.00. :(

No hairdryer in room. One small bar of soap. Had to go to desk and request hand and bath soaps. Hair dryer should always be there

Front desk woman was unfriendly on two occasions. After 2nd night spent there I asked to have room cleaned. She told me it couldn’t be done as they were too busy with checkouts

The wi-fi has not worked during my last two visits on business. Not acceptable. The Business Center was also closed both times.

Beds very comfortable and pillows great,

Stayed here for my wedding night and the staff kindly upgraded our room to a suite! Very friendly and considerate!

Good and courteous staff. Great property, quiet and accessible to a lot attractions in Downtown Bentonville and surrounding areas. I will likely stay again, if I have the opportunity.

Mostly the staff was friendly and it is very quiet. The rooms are great

great stay and hospitality.

Nice place. Staff very friendly. Comfy bed, clean room. Updated. The only downside was noise from the traffic on I49. Ask for a room on the side not facing the interstate.

No sofa bed although website said there was. Also, no complimentary breakfast. No glassware in room. No trash receptacle or hair dryer in bathroom. Did have early check-in.

Wonderful!

Everything looked great on the outside. Looked like a new building.

Room wasn’t ready until 2 hours after the check in time I was originally given. The tv didn’t work and the air didn’t work. You could also tell the room had been hastily cleaned and trash was overlooked.

My wife and I stayed hear for 3 nights for our son's wedding. The property is centrally located to restaurants and easy access to the highway. The lobby and common areas look like they have been updated recently. The only issue we had was the shower leaked onto the floor and you always had to keep a towel in front. Our friends who also stayed at the property had the same issue.

This hotel has been remodeled and is beautiful.

Fun