Extended Stay America Suites Seattle Bothell Canyon Park

The location was great for what we were there for. The front staff and cleaning staff were very friendly and the pool was nice. The carpets need to be vacuumed throughout the entire property, they were very dirty and smelled like animal pee in the hallway. It was also a bit uneasy to have people living in cars in the back parking lot with extension cords going from vans to the hotel. Unsafe feeling.

Hall way carpet needs maintenance. Not pleasant odor

Very good

Breakfast was a bit disappointing. Not much a available. A continental breakfast instead of packaged muffins (which fell apart when I tried to eat them).

Very good

Quiet surroundings

They double charged me even after I told them the room was paid

Location They double charged me even after I told them the room was paid

Customers Service is

Yes

Second floor hallway smelled of athletes foot. Room was only slightly better. Sofa bed was barely able to be slept on. Pool not open until after Memorial Day. However, location was good and staff helpful amd pleasant.

Room was advertised as a two queen and double sofa bed, first room we were given was a two queen and TWIN sofa bed. When I alerted the manager of this because we were a party of six and there wasn’t enough bed space I was told that was the largest room they had. After spending half an hour panic trying to find another hotel big enough for my family I went back down to ask what the cancellation fee would be - and the manager had left. The employee manning the desk offered to let look at another room in case it would work and sure enough, this one did have a double sofa bed. So we stayed. After that our stay was wholly unremarkable. Other than that the only thing to note is “complimentary breakfast” is a stretch - each morning there was a small display of instant oatmeal and a carafe of hot water and some coffee (no real cream, just coffee mate). We ended up buying some things to supplement and there was a full size fridge in the room so that was actually possible.

Great location and staff, very clean facilities and I had a wonderful visit. Parking lot was full.

Great location and staff, very clean facilities and I had a wonderful visit. Parking lot was full.

Had a long day of driving and finally reached our destination hotel to be able to sleep before another long day the next day. Arrived a little before midnight and when we got there there was no one at the front desk to check us in, we waited for a few mins and then someone came up to greet us. When we stated that we were checking in the front desk said that he can no longer accept check ins until 1:30am because their system updates from midnight-1:30am. He also informed us that after the updates he can’t guarentee our room will not have been cancelled. At first he said that the hotel wouldn’t be the one cancelling the room but the third party (Expedia) would cancel it. I called Expedia and they stated they would not cancel our room. When I told the front desk that he said that he still can’t guarantee it will be there and if we book a new room at 1:30am he would have to charge an early check in fee. After a long day of travel all we wanted a place to sleep for the night and I just couldn’t believe how difficult it was to claim our room that we can already reserved. The front desk guy had absolutely no compassion or wouldn’t even try and help us with a room or offer a refund for the inconvenience. I will never “try” and stay at this hotel again, and will never recommended them either.

This property is very dated. It is definitely for someone who just needs housing. There was no toiletries as provided in all hotels now. Our room was never cleaned once and we were there for 6 nights. I had to empty our trash. I had to request another roll of toilet paper as there was only one roll when we arrived. The breakfast consisted of individually wrapped mini muffins, granola bars and instant oatmeal with no extras like raisins, nuts, brown sugar. No fruit was provided. Don’t book at this property if you want a typical hotel room!!!

Good location. Noisy people. Smelled like urine in the hallways. Uninvited people roaming hallways—no security.

Good location. Noisy people. Smelled like urine in the hallways. Uninvited people roaming hallways—no security.

Small check in area not really well marked.

Friendly staff, location and quiet. Small check in area not really well marked.

The breakfast is minimal with Quakers instant oat meal down strairs and coffee and some muffins.

Good

The check-in staff was friendly and professional. The room was dated and dirty (the interior of the tub was peeling and hair on the shower walls-type of dirty); the bed was very uncomfortable and smelly; the road was noisy; I found small ants on my bath towel, and take note that the “breakfast” consists of a protein bar, mini muffin, instant oatmeal, and coffee. I have traveled in developing countries quite a bit, so I know that older hotels can still be clean and well-maintained even if they are inexpensive!

The check-in staff was friendly and professional. The room was dated and dirty (the interior of the tub was peeling and hair on the shower walls-type of dirty); the bed was very uncomfortable and smelly; the road was noisy; I found small ants on my bath towel, and take note that the “breakfast” consists of a protein bar, mini muffin, instant oatmeal, and coffee. I have traveled in developing countries quite a bit, so I know that older hotels can still be clean and well-maintained even if they are inexpensive!

Fantastic staff, fantastic place—It’s a really nice location by several bus stops and some restaurants, and the nearest grocery store is within walking distance! There was a smell of weed up on the second floor hallways, with another rather queer smell in my room, but you acclimate to the room’s smell rather quickly. Despite it, they provide dishwashing liquids for the dishwasher, can openers and cooking equipment, and the room itself is really clean! The staff also care about those who stay here; I never felt brushed off, ignored, or disrespected once.

There was Ants crawling 🐜 in the bathroom and in the kitchen sink. When we arrived somone was changing room because of ants. Unfortunately our room had them everywhere too. We didn’t stay we just left.

Room had a weird smell. Don’t have enough pillows or blankets for pullout couch. A bit dirty. What the called breakfast is just a muffin or breakfast bar and coffee not actually breakfast.

Always great

WiFI was unreliable. But everything else was great !

Clean

Clean

Very expensive for nothing.The staff are unprofessional

Everything... the room was cramped, old and cluttered with hardly any room to move. It was nothing like the room in the website reservation picture and not even worth the price paid. Breakfast was grab a muffin and cup of coffee to go out the door. Feel free to contact me if you need more information.

Staff was not helpful was very rude and disrespectful didn’t want to help me with anything .5 out of 10

Dirty room complete with trash from previous guest on floors and in refrigerator. Loud guests until at least 4 am. Tried to charge me for a month instead of a night and then still double charged me even after I called them out on it. Worst hotel stay I've ever had

Very nice staff and convenient location. Pet friendly was a plus

Was to simple of a breakfast not enough choices

Was only a one night stay, but peaceful and would go back if needed

Good stay

I honestly wish I could say good things. My wife my son and myself received numerous bites on our backs, arms, head and hand after sleeping in the beds there. Prior to us arriving we had 0 bite marks of any kind we stayed 3 days. Sadly I'm sure this will not be rectified. We will not return.

Will never recommend to any one

The room was nice, the beds were comfortable, the staff were friendly, and I felt safe at the location.

Great central location. Its needs renovation. Shabby looking and most appliances were broken down, in constant repair and they key cards stopped working daily.

Broken non working amenities refrigerator, stove top, washers and dryers with very high cost to use. No housekeeping during the stay and their policy not to give you cleaners nor tools even to scrub the toilet yourselves. I extended my stay to 24 days due to business delay and it was almost 3k. I would expect not having to buy a broom mop or cleaners to clean the room mean time nor spending 30 bucks for laundromat cost 3 loads of laundry. I had to hang my clothes to dry. Broken down hotel cost more to stay than an apartment rental.

The staff were very courteous and helped best they could. The policy of no housekeeping to the rooms on extended stays were a shock, as even they could not supply cleaning agents or tools even. You could go to the front desk to exchange sheets, towels and request toilet paper. I had to extend my stay twice and spent almost 3grand in 24 days while my home closed. I was further horrified by losing frozen meats when freezer would not keep anything frozen. A simple iron being broken did not make my day either. The last straw was paying 5 bucks a wash and 5 bucks a dryer to not get dry clothes because the units were old and breaking down constantly. Leaky washer water while trying to keep my feet dry was annoying as well. I do not recommend staying at this hotel chain due to its house keeping policy and costs added on to get service that should be provided after paying so much. This specific hotel doesn't deserve even one star except that the employees were helpful as much as they were allowed. I would have been better off at motel six and shared same clientele. Not happy at all.

There is mold in the bathroom by the vent the entire place smells musty and like pet urine. Breakfast is NOT included and should be clearly stated before booking. There were police in the parking lot responding to an incident- not good.

Right now the conditions of the motel are acceptable but I am sure it will require some sprucing up in the near future.

The room is supposed to be none smoking but smiles smoking

The property smelled horrible. I don’t just mean a little stench, I mean a strong smell from the lobby, hallways and the worst part, the room.

It smelled terrible and kitchenette was a joke. I was assigned a room with a barking dog next door so I went to another hotel in the area because front desk couldn’t reassign a different room even though I had booked this 1-2 months ahead of time. Mon-pet owners should not have to be roomed next to those rooms allowing dogs.

The worst hotel we've ever stayed at. The hallways smelled like a litter box, the rooms smelled awful!!! We got assigned a room , walked in and immediately walked out , the lady quickly gave us another room but the smell was super awful too ! The smell kept me awake and if you turned on the air it made it worse ! I will NEVER EVER stay here again and don't recommend this place to anyone !!! I need to find a place to rewatch myself as I feel gross and dingy ! Do not stay here !!

Breakfast was just a take and go food with not much option not even a fruit choice. No juice or milk either. So i wouldnt consider this place for its breakfast. Also parking is pretty limited as you have to park in back or on side if you can find space

Good service

The front deak lady was very cute

This property has everything you absolutely need but little in the way of frills.

Some of the staff have been just amazimg

It worked for me and my family

Bugs toward the end of our stay.

We got delayed flight and the hotel canceled our reservation, we had to wait for over an hour to check in again, do not recommend this hotel

Great services an really nice place

Let's start with the room was nice, and the location was great. Other than that while attempting to sleep I had a maid enter my room debating with me that they were going to come in and change out the room's television in 10-15 min. That ended up not happening and ended up turning into a negotiation that worked best for both parties. It was not a comfortable relaxing experience to say the least.

It served the purpose of being a place for me and my pets while my home was remodeled. Ants kept me diligent about cleaning. The breakfast offered is not breakfast, it’s packaged sugar to take with you. The smells were reminiscent of my dorm living days. It was cost effective.

The staff was very accommodating to any requests that we had (toaster, new sheets and towels). The laundry costs $12.50 per load after you buy soap from the outrageously priced vending machines. The exercise room consists of a treadmill and an elliptical. No weights. But the hotel is situated next to amazing paved walking trails. Anyone can walk in to the hotel main door and the staircase is before the front desk so it's not exactly a secure space, but it felt very safe.

The sheets weren't washed at !!9:30 PM!! check in! The room should not have been listed as available. We could have gone elsewhere. The family has to leave at 6AM the 25th to take their daughter to Seattle Children's Hospital for a very involved surgery. They drove for two hours just to get here. This late at night this is what they had to deal with. I live here in the area, so not only did I reserve and pay for the hotel, I called to confirm they would arrive after 9 PM. No one seemed to give a rats ass to check that the room would be ready four hours later by 9 PM. They were not even treated like this was horrible what happened. The Mr is a Microsoft employee. Can you just imagine the trash he could share with one of the largest local corp in WA state. Oh my.

The kitchen utensil is not readily available and only provided upon request through the front desk and we have to carry them by ourselves to our room. Parking is free and amber parking behind the property . Provided if you have a car , it might not be easy if without a car .

After traveling 6 hours and arriving to the location on time. I was told that there was not a room available for me and my family and that I had to find other accommodations. At midnight!!!

Could have been a cleaner environment overall. Also, a lot of activity in the parking lot during the night. The place as a whole is just outdated.

I'll say it could have been better

sofa bed was uncomfortable and not clean

I’ve stayed at ESA before and this hotel just didn’t compare. Halls smelled, outdated and needed to be updated, deferred maintenance issues.

Due to the flight schedule, I arrived at the hotel earlier to check in. They gladly welcomed me and allowed me to check in early. Overall, it was pretty nice.

Great room great price

Very comfortable. My only complaint is that the TV did not work according to the instructions provided. Other than that, great visit

I just didnt like the smell on the hallways

So many staff members yet so unwell kept. From ants in the room, toilet did

I moved rooms 3 times and in everyone there was something not working. In my first room the phone and toilet. The second toilet again. The third one has ants, and the shower and sink leaked. Also the smell of the place smelled like a litter box. I wanted to stay longer because of the price but got tired of how unkept it was.

Cat smell

Great stay

Easy and friendly staff

The staff was very nice and tried to accommodate any needs if they could, they even let us have their salt and pepper shakers from their break room.

I am unable to figure out why this Extended Stay property and another in the area were both so much worse than a third Extended Stay property in the area in terms of grab-and-go breakfasts being almost non-existent. For this one, there was poor lighting in room and poor toilet flushing in room as well. Disappointed in each of these negatives.

Straight up awesome! No judgment or side eyes . Totally professional and very knowledgeable about the property. Clean rooms and hallways. Pets welcome coffee all day and no one’s trippin! Thanks to Allen at the check in desk who plays the ukulele amongst many other things is kind and attentive and just down to earth didn’t get to say goodbye but what a great job making us feel right at home when no one else would.

Clean and also enjoyed breakfast in the morning

Always great.

Overall, the property and the room were cheap but clean. However, the second floor and the room smelled so bad. I’m not sure what the hallway on the second floor smelled like but it wasn’t pleasant. The room smelled like burnt fried fish and even opening the windows didn’t improve the smell. It clung to my clothes for the rest of the day.

Overall a great experience. Unfortunately it snowed so the Dish Network was out of service with no cable TV. Very clean and very quiet. I would stay here again.

.

Location was convenient. Staff was not at the reception desk. A handwritten note was left to call from the phone by entrance doors. Call rang with no answer. A male approached me, dressed like a vagrant. He was not wearing a uniform or visible name badge. He was not professional or friendly. The 2nd floor, where my room was located, smelled of cat urine. I couldn’t make other arrangements because of the holiday. I won’t stay again.

Easygoing staff, clean rooms

Cheap stay property

Breakfast was not at all like we thought it would be, just a bunch of grab and go, pool was already closed when we arrived so the kids were bummed out about that.

We stayed during a storm when our house had lost power. The hotel was busy with lots of people who were also affected by the storm. Staff members were very helpful and friendly considering all the circumstances!

Staff were very friendly and provided extra blankets and pillows when we asked for them. There were dogs in rooms beside us but could not hear them once we were in our room. Cons were this is an older place and definately needs new mattresses. Ours were stained and pretty worn out. Refridgerator did not work and freezer was only half working. Took all night to freeze a tray of ice.

Whenever I stay at a hotel, I check the towels, sheets, and the chairs. One of The towels had a long hair inside the folds, one was no big deal… but the bedsheets when I pulled them back, there was dirt and dead skin… like they just remade the bed instead of changing the sheets. There was blue chip crumbs on the carpet and the bathroom floor. The “free breakfast” is just coffee and prepacked muffins. When I called down for multiple items I was informed I had to go down and get them. And when I asked for a bed change, I had to do it myself… what kind of hotel makes YOU vacuum, change sheets, and take out the trash before you leave?

People were very nice. Private. With the pets being allowed, smells are expected but could be handled better.

Good

Not a hotel, more like low rent apartments. looked nothing like the photos.

There was only one staff person at check-in. There were instructions to dial zero on the house phone, after which we waited several minutes for the person to show up. I went back down to request a hair dryer and the staff person never showed up.

The pine wood theme felt like one was in a mountain cabin. It felt like vacation.

The rooms were clean and the staff we nice. However we booked a room for 4 people. Our room included a queen size bed and pull out couch when we arrived there was no bddding for the couch. We had to wait till 6pm to get clean bedding as there was only 1 staff member working. We also had to ssk and wait for cups, plates and cutlery. The front desk obviously knew we had 4 guests so this should have been communicated but I I've heard another guests saying he had the same problem. They need more staff in the pm. The guy working was run off his feet and hard to reach. They're included breakfast was also not available because their shipment never arrived... we stayed her to go shopping in Lynnwood. I wouldn't stay here again I'll find something closer. The rooms and pool area were clean but no amenities. Not even a blow dryer in the room.

We had to go out in morning for breakfast.

Understaffed.

Price was s bit lower. Staff was pleasant but for some reason we had no coffee or continental breakfast which was not noted at check in. Fridge froze our food. Room was clean but lobby carpets were not. Convenient access. Near plenty of food choices. Wondering if staffing shortage may be a problem just like all the rest of us. If that's the issue with the negatives, it's understandable. We're all just trying to keep up.

Hotel advertises they have breakfast but they didn't. They blamed it on their vendor but seemd like a regular thing as they said no food for at least 3 days. There is a grocery store nearby they could go buy fruit or something. When pointed out no breakfast, staff refused any discount. There was a dog on the 3rd floor that was barking any time it heard a noise and didnt sound like anyone was with it telling it to stop. Told management and they did nothing. No ice maker. Hotel smelled musty. No small coffee pot in room. Light bulb missing from fixture. Tear in carpet. I don't recommend this hotel.

Some staff rude aggressive threatening hostile. Smokers required to smoke outside no coverage in a rainstorm. No quarters on site despite notification quarters at front desk for vending machines and laundry. Will not retunn will not use extended stay America again. Television did not work. Simple fix. Dishwasher controls did not work. Wierd people in parking lot at night. Unsecuered access key card not required to enter building.

Maravilhosa

Although i liked the convenience and how quiet it was. The smell of feet and corn chips aroma when you enter the room was overbearing... even after turn on the air to try and air it out, the smell wouldn't go away.

The staff was great!

Pull out couch- horrendous and broken no help

It was okay except our bed was very creamy and uncomfortable. The staff were all pleasant, attentive and helpful

The property itself was pretty good however we got set out at 12:30 AM on the smoke alarm and we could smell dope from more than one room on the lower floor

everything was good except the sofabed matress it was so thin it hurted my spine

Fire alarm went off in middle of night and we had to evacuate

Unfriendly staff at nigth

The hallway rug on second floor smells of cat urine very strongly.

The front desk staff at night--Alan, I think--was so courteous, considerate & understanding to our concerns & request. He treated us like old friends!

It was ok but the tv didnt work well, there was no breakfest, we had to wait for 20 minutes to get checked in(no one at desk) and the pool was closed for maintenance and that is why i got the room

This hotel is out-dated, kitchen was in disrepair, and it lacked the basic things they advertised. Anything we asked for, we were told they were out of our didn't have. Including clean towels! How does a hotel not have clean towels for its guests? And our hallway was full of pet hair and smelled like kitty litter- gross. This hotel would have been a major disappointment at half of the price, but at $200/night- forget it. There are plenty of places to stay in the area. Do yourself a favor and choose somewhere else.

Pool was out of service, room didnt have bedding, tv remote didnt work. Poorly feont desk service m

Nice hotel

Unfortunately, our experience started badly because we decided to come early on the 4th of July and the staff gave us the 'only room available', which was the handicapped room that had a strong dog pee smell and the shower couldn't keep any water in and soaked the whole bathroom floor. But the next day when we were supposed to move to the room I had booked months ago, we were surprised to find ourselves put on the same room as the night before! We had to argue with the morning lady staff to have our rightful room since the staff the night before had promised to move us back to our room the next day, and no one in the family was handicapped to have to be in that room. I don't understand why we had to argue to have the room I have booked months ago for our two-night stay. Also, unfortunately, the next morning a strong pee odour was noticeable in the hallways on our floor. It's sad that happened on our most longed first trip to Seattle for our anniversary this summer.

The carpeted hallways were stinky. Checkin process was extremely long and slow, and person at front-desk was not very friendly

No coffee available except during 'grab and go" breakfast hours. Would it be too much to ask to have a bench for people to sit and smoke?

Average nothing to be excited about nothing to hate

I did not stay. Room had strong dog odor

It was a little worn but clean. When there were people at the front desk they were pleasant and helpful

Easy to I5 and 405

It was quiet

Nobody in the reception went arrive to check in and check out. The pool was closed and dirty also the breakfast is so poor for the price. I travel with my family and I never go back to this place.

I really like the lay out of the rooms, the bed is great, nice view at my window. Slept well.

Hotel cleanliness is very poor and staff expect customer to ask for basic things like Towels, cleaning etc.,

Great place to stay and reasonably priced

It’s was pretty old and run down. A little grody. Probably wouldn’t stay again.

Clean and convenient to airport.

Ok

The first room that was given to us was dirty, the toilet didn't flush properly, and the pull out couch was broken. They changed us to another room, however knowing that we made a reservation for three people, they did not have bedding available. We were told that it would be ready around 11pm. Around 11pm, we called down to the reception three different times and no one answered. My daughter went down to say that we were informed that the bedding would be ready at 11pm. The response she got from the receptionist was "I don't know who would be stupid enough to tell you that it would be ready by 11pm." Very rude! It makes me upset that we made the reservation for three people and they didn't have the bedding ready for a third person. What are we paying for??? Complete lack of customer service!

The lady that helped me with the check in really prepotent and moody I was a little scared to ask her questions because it looked like she wasn’t feeling like answering but otherwise everything was good.

Amazing staff here, always clean, definitely the nicest extended stay I’ve ever stayed at and I’ve been to dozens all over the USA.

Biggest complaint is there is no wifi. They give you "free wifi", which never connects and if it does, can't even load their own website or any webpage. You have to purchase high speed internet, this was not advertised. And I felt misled in that aspect. Staff needs better training. Receptionist struggled with technology and took too long to go through the new tablets they have installed for checkins. Other Extended Saty locations are better.