Red Roof Inn Raleigh Southwest - Cary

Price The room was a little dirty. Need to be wiped down a bit by front door and bathroom area.

Exceptional

Location close to so many restaurants and shops. Good housekeeping and clean rooms no bugs!!!

False advertisement on the Expedia app and red roof..Basically 76 dollars doesn't get you a microwave or fridge..but he did switch me to a room(with a 11.00 upgrade)50.00 deposit that did have it but had roaches scattered throughout the room including the tub and toilet and sink and walls..wake up to what we and my wife did at 6am would definitely have u act the front desk and checking out like we did at 6:00am 12th 0P0ll

Shops nearby

Shops nearby. Good staff

Close to shopping mall

Passable

Good

Exceptional

The room was very basic—it doesn’t even have a hair dryer. The mattress reminds me of the those from the 70’s with creaking metal springs. I was shocked to see that those types of mattresses is still being used.

Location was convenient for my morning appointment for a procedure Bed were TERRIBLE WORE OUT WITH SKUNK HUMPS , WITH NO BOXSPRING MATTRESS .. it was on a metal spring stand-WHICH MADE A HORRIBLE SPEAKING NOISE WITH THE SLIGHTEST MOVEMENT ON THE MATTRESS. NO MINI FRIDGE, EVERY EXIT DOOR SLAMMED SHUT AND ECHOED DOWN THE HALL UPSTAIRS AND DOWNSTAIRS AS WELL.. UPSTAIRS ICE MAKER DIDN'T WORK, UP STAIRS WORKED BUT HAD THE CLEAN BUTTON ILLUMINATED.. PARTS OF THE FLOOR WAS COMPLETED.. DOWNSTAIRS SMELLED LIKE WET FUR.. LADY LIVING THERE WITH 3 CATS INSIDE .. morning desk worker NEVER ASKED HOW WAS EVERYTHING - LET ALONE HELLO VERY RUDE. DO T WASTE TOUR $

Location was convenient for my morning appointment for a procedure Bed were TERRIBLE WORE OUT WITH SKUNK HUMPS , WITH NO BOXSPRING MATTRESS .. it was on a metal spring stand-WHICH MADE A HORRIBLE SPEAKING NOISE WITH THE SLIGHTEST MOVEMENT ON THE MATTRESS. NO MINI FRIDGE, EVERY EXIT DOOR SLAMMED SHUT AND ECHOED DOWN THE HALL UPSTAIRS AND DOWNSTAIRS AS WELL.. UPSTAIRS ICE MAKER DIDN'T WORK, UP STAIRS WORKED BUT HAD THE CLEAN BUTTON ILLUMINATED.. PARTS OF THE FLOOR WAS COMPLETED.. DOWNSTAIRS SMELLED LIKE WET FUR.. LADY LIVING THERE WITH 3 CATS INSIDE .. morning desk worker NEVER ASKED HOW WAS EVERYTHING - LET ALONE HELLO VERY RUDE. DO T WASTE TOUR $

Will definitely keep this place in mind next time I go through Raleigh.

The facility is in a very good location and it's very clean. There is also free coffee in the morning. I arrived at 12:30am for the first night of my booking (most of the day had already passed). I asked the nightshift worker when checkout time was (I booked for 3 nights), and he said 11am. I asked if I could get my stay extended until 12pm, and he smiled and said that wouldn't be a problem (he made a note on the computer). The night shift worker was very friendly and amiable, which I thought was nice considering how late it was. The concern was when checkout time came. I came to the lobby at 11am and I asked the Indian gentleman who was working if they could hold my two bags (both were hand carry luggage sized) for 40 minutes (I wanted to walk across the street and get food). He told me no, so I told him that's fine and I will go back up to my room since checkout is at 12pm for me. He was very rude and said that I was already checked out and that I couldn't go back to the room. He proceeded to tell me that the room needs to get cleaned and that's it; I can't go back. While I waited in the lobby until 12pm for my ride, I saw him being very rude to another customer who was simply asking for a clean towel. I regularly visit Cary, but I will NEVER stay at this place again. A shame, to be honest.

The facility is in a very good location and it's very clean. There is also free coffee in the morning. I arrived at 12:30am for the first night of my booking (most of the day had already passed). I asked the nightshift worker when checkout time was (I booked for 3 nights), and he said 11am. I asked if I could get my stay extended until 12pm, and he smiled and said that wouldn't be a problem (he made a note on the computer). The night shift worker was very friendly and amiable, which I thought was nice considering how late it was. The concern was when checkout time came. I came to the lobby at 11am and I asked the Indian gentleman who was working if they could hold my two bags (both were hand carry luggage sized) for 40 minutes (I wanted to walk across the street and get food). He told me no, so I told him that's fine and I will go back up to my room since checkout is at 12pm for me. He was very rude and said that I was already checked out and that I couldn't go back to the room. He proceeded to tell me that the room needs to get cleaned and that's it; I can't go back. While I waited in the lobby until 12pm for my ride, I saw him being very rude to another customer who was simply asking for a clean towel. I regularly visit Cary, but I will NEVER stay at this place again. A shame, to be honest.

Exceptional

The staff was great the hotel was clean My biggest concern was the beds were really uncomfortable They squeaked a lot every time you tossed and turn the beds made loud noises

Clean rooms, easy check in, just squeaky beds.

Staff was very nice, made good suggestions for dinner near by. Room rate was very good value. Elevator and stairs were not clean. Room had an odor, i left the bathroom fan on all the time to clear the air.

Exceptional

Staff was very nice, made good suggestions for dinner near by. Room rate was very good value. Elevator and stairs were not clean. Room had an odor, i left the bathroom fan on all the time to clear the air.

Bad

No microwave or fridge

There was an hour long check-in delay and the room still wasn’t clean enough. There were crumbs and stains on the surfaces and floors

Exceptional

Exceptional

The location was good and we had stayed at this location just a few days before and had a good stay. The previous stay is the reason we stayed there again. This time we were put in an alternative building on the second floor with a non-working elevator. The desk person did not tell us that the elevator was not working. The bed was terrible in this room. We are a couple who are in our 60's traveling with luggage. He could have told us about the elevator or offered us a room in the main building.

The location was good and we had stayed at this location just a few days before and had a good stay. The previous stay is the reason we stayed there again. This time we were put in an alternative building on the second floor with a non-working elevator. The desk person did not tell us that the elevator was not working. The bed was terrible in this room. We are a couple who are in our 60's traveling with luggage. He could have told us about the elevator or offered us a room in the main building.

Not

The bed was noisy and not comfortable

Red Roof is the exception!!!! Benefits I appreciated: - No pet fee for my parrot - Had fridge and microwave (many hotels charge extra for a microwave) - Elevator (I didn't have to drag all my stuff up stairs) - Easy to access wifi (it ACTUALLY worked without me going on a treasure hunt for the password) - key card worked ALL THE TIME! (I didn't have to go back to the front desk to have them 'rekey' my card!) - It actually was CLEAN! - VERY roomy and the bed was comfortable - A trash can in the bathroom AND the main room - the work desk in the room was LARGE - FREE coffee in the morning - Staff was friendly and helpful I can't recommend this Red Roof enough!!! (Too bad they're not everywhere I travel!)

Clean room, friendly and helpful staff. Close to food and shops.

Very minimal accommodations. Nice staff but the stay was lacking overall.

Plenty of parking and restaurants nearby, mostly on the opposite side of a very busy road.

Didn't like it here.

The air conditioner did not push out much air keeping the room stuffy. The TV did not work. The remote seemed to be broken or not the right kind to go with the tv in our room. The "nonslip" surface in our bathtub had been removed, leaving a dark line around where it used to be. The back of our door looked like it had caught fire at some point and the peep hole was stuffed with a plastic bag to keep it from being used.

Hotel itself was clean my husband and I killed 2 roaches in the bathroom

Always great.

Very clean comfortable room.

Staff and clean .!!

Clean enough the staff if any spoke English were front desk only mostly nice Indian folks. But the Beds, the Mattresses were old squeaky and terrible to sleep on .

Parking was available and the internet was consistent.

Room was okay, felt unclean. Floors were sticky, room service never came by, I got questioned why I needed more towels and washcloths. Just felt uncomfortable in general.

Hot coffee much appreciated.

Room was fine

There was damage in the room. When I checked in, there was a mandatory, refundable $50 deposit that wasn’t disclosed on hotels.com. The room also did not come standard with a microwave and fridge.

Clean and convenient for the price.

We typically LOVE Red Roof Inns ever since they remodeled and updated them. Everything was great until we sat on the beds and practically sank. We both had a very uncomfortable sleep. Pillows were like pancakes and the mattresses were the worst I've ever slept on at a hotel. I hope they replace the mattresses and pillows soon for future guests. Other than that, it was a nice stay.

Bigger TV. Had a king size bed but can barely see TV from bed. Had to move chair or stand in front of TV

Smooth and fast check in

Its was way too expensive for what it is

The bed was squeezing, mattresse was thin, the TV guide on the mounted TV didn't work, the hot water in the shower didn't get hot, the drain on the sink was slow to drain, had to pay extra for a microwave and small refrigerator which should be standard with ANY hotel room.

Close to work. Room was ok just needed the floor.vacummed. quiet area staff was great.

Great

Things were clean, just very old with wear and tear. Shower faucet not secure to wall. Light switch in bathroom also loose.. We were so miserable we left after 2 nights. Would have left after 1, but it was already very late the second day.

My room was spotless and the staff was accommodating and very nice

The room was decent and comfortable. Was there for 4 days sheets werent changed , bathroom or floors was cleaned. Other then that it was ok. Will stay again.

Great place to stay

Staff was not

reatuarants nearby. Easy access to Interstate.

It was supposed to be a non-smoking section of the hotel but you can definitely smell the Marijuana and all other sorts of smell from the hallway to the elevator. On our hallway at the 3rd floor, it smelled like a dead rat for the entire stretch until we got to our room. Our room was clean but then when we got on the bed - it just creaked and the bed was rough on the springs already - needs to be replaced.

Yes

Nice room and easy access

Room spotless, hallways smells so good.. quiet location.. staff members are awesome 😎👍

Check-in was efficient and easy. But was met with overwhelming smell of air fresheners. The elevator was like stepping into a marijuana smoke bomb, likely from the people who got off just before I got on, hallway and room had the same air freshener smell. Room a/c was set to 60 when I walked in…way too cold. Room itself was decent, but holes in the curtain, damage to the HVAC wall unit but didn’t affect performance, shower water pressure was low but tolerable, the tub spout, diverted and drain were rusty. The shower curtain didn’t keep water in the tub, so the floor was covered in water after my shower. Cracks in plaster in bathroom. Check-out was efficient, but I wasn’t able to get a receipt, was told I’d have to get that from Travelocity. For a budget hotel it wasn’t horrible…I’ve stayed in worse.

limited on pillows and towels - had a double room and only 2 towels for 4 people and when I asked for more towels it was like I was asking for a million dollars

Went to reserve room for one more night and they said no and cancelled my reservation and this was on Expedia rewards now idk when that will be reimbursed to find another place

Stayed night. Bed was comfortable. Shower could’ve been a little cleaner..hair was left in there. But overall, not a terrible stay for what it was needed for.

Very clean , but they should be disable friendly , they didn’t have equipment for disable , such chair or safety bar in the bathroom , coffee was always fresh.

Mattress was wierd and lumpy. The room smelled fine but the walk from the door to the room smelled so bad like smoke and pet urine

Front desk clerk did not seem happy to be there

We stayed in the second building. When we entered there was a odor that smelled like an animal shelter. The room had a weird smell. The room needs to be updated. It was the worst room ever.

Everything was fine except the smell when I was walking in the room.

It is a good location.

The only issue is there was no mini fridge or microwave.

I’ve stayed at this chain in Hampton. The conditions are night and day. One in Raleigh has light switch damn near out the wall. Sheets and bed spread was 100 years old. Wash cloth must be from the Dollar Store.

The staff at checkin and checkout were both very friendly. The only real complaint was that the bed was super honey feeling and you could audibly hear the springs sinking in when laying down. However, it did not stop us from getting a good night’s sleep!!

Seamless checkin

Clean and neat

Out of the kind staff members I’ve encountered over my stay here, I finally came across one who was unpleasant and has overall ruined my experience with this establishment. Unless there is a resolution, I refuse to stay here anymore.

One of my favorite hotels to stay at in the Cary area

Took my wedding ring off to make sure I didn't loose it in the bed. Left it there along with my wife's meds and called 2 hours after and they kept it. Hassle at the front desk, dirty and unsafe. Never again.

Hotel was clean, but the mattress on our bed was horrible! It had to be a really old mattress and the springs were broken. The cleaning products they used throughout the hotel left a strong smell which wasn't pleasant. Great location and price though.

I've stayed at this hotel many years ago and at the time it was in great condition. Based on this past experience, I decided to book with Red Roof again. Well, to my surprise the place was pretty much beat up and the hallway rug was so filthy and smelly. The bedroom I received had pubes all over the bathroom floor. Needless to say, I will never stay here in the future.

Dirty

There was an issue with the a/c, but the front desk moved me to another room, so no problem.

The room was great and so was the work station set up.

Room Very clean staff excellent Bed not comfortable broken vending machine no ironing board available otherwise decent value

The front desk staff are all very polite and profession Mira, el, Joshua and the general manager Mr Amid so kind. Housekeeping and maintenance very well mannered Mr vicotor very nice. Great location and easy to walks to shops and McDonald’s. I worked for Disney world this is. Just stay!! Safe and well lit

I stayed in the king size room, bed was cheap and uncomfortable! Very thin mattress for a king bed. I've stayed at other red roof inn's and their beds were nothing like this. Black mold in shower. Overall, room was clean and next to shopping centers. Location was great! I am STILL awaiting my INCIDENTAL DEPOSIT.

It was just ok. Continental breakfast would’ve made it better but we deal with what we have.

Great stay. No problems at all.

Our tv in our room did not work so our rooms were switched. Our key wouldnt work so i went to the other building and the front desk agent gave me a hard time about a room key while my wife with dementia waited to get in. I was really mad! It takes alot to get me mad with filthy loud thugs unsafe conditions this place is a train wreck. Dont do it. It stinks literally! No mas!

There was hair in the bathroom and a use q-tip on top of the fan when I entered. The most inconvenient was the fan and the refrigerator that made very loud noise, which made it hard to sleep through the night. I do not think I will stay there again.

Good

Goooddd

Keys did not work properly and we had to call the front desk to re-do these so we could enter the hotel & into our room! Most inconvenient . No cleaning of our room next day at all, after arriving back to find the trash, dirty towels, etc. not cleared and replaced i called front desk... Was told they did not do this but every 3 days??? My stay was for 2 nights only, and i had asked for room service to be done while i was out all day. How stupid & rude is this???

I did not like that the ice machine on my floor was not working. Everything else was good.

Good

Not the best hotel but good enough to stay at the decent price. Towels were not completely clean, walls had stains and looked like it was going to peel. You get what you paid for.

The hotel was clean and the staff was friendly

I had forgotten my hair dryer and there was not one included in my room. I went to front desk to see if they had one I could borrow and was told no, they dont have extras. So I had to go and buy one for my trip. It was just odd that it seems everytime I stay ANYWHERE, there is a hairdryer whether I need it or not.

Smelled weird

I honestly cannot think of anything that I did not like at this hotel during my stay. Front desk was great and friendly checking in and out, room and bathroom were great, clean, quiet, wand very comfortable. Location was great as well, very reasonable distance from everything I wanted to do and restaurants. Will absolutely stay here again whenever I come back to Raleigh.

I stayed here for an event. Getting an Uber to and from was easy enough, but the issue here was missing the turn onto the road to the hotel. If you missed it, you had to make 2 U-turns. Even the Uber drivers missed it! That was really what made it inconvenient. The beds were a bit springy. The room was clean, and the air conditioner kept the room very cool. The staff kindly allowed us to extend our stay by one night and stay in the same room. Overall, it was a good, affordable option to stay here.

Con: bed was wore out, you could feel & hear every spring when you moved, the bathroom was cobbled together shower handle turned in a complete circle, had to guess where hot started and ended. Noisy neighbors, not their fault but my room neighbors were loud.

Good

It was okay for staying the night but the weekend not so much. The employees was awesome but found bugs in the room and it kind of runes the mood for everyone

Bed was too noisy for little moves, kids could not sleep. I called front desk but no one responded. No hand was soap in the bathroom.

Towels were stained but clean.. everything else was ffine

No frills... no free breakfast though McDonalds is nearby, no fridge or microwave in room. But 24 hour tea & coffee available. The king size bed squeaked like a cheap hotel so not too comfortable. We did get this room for less than other hotels due to my hotel rewards & for it being mothers day weekend. Could have paid $10 more a night for fridge but we were being frugal. 😆

It was a great stay

It was good

Clean and friendly staff

I waited last minute to book a one night stay for a comedy show in town and this place was so convenient. The room was clean, non-smoking, the bathroom was clean, very nice staff, easily accessible. Definitely a convenient location; gas stations and fast food chains were within 5-10 minutes of it. I felt very safe; even when I came back around 2a from the night out. You can’t beat that for $90!

Everything

Every thing was fine. One annoying thing. Front desk guy handed me my room key. Tells me it's upstairs. Watched me walk to the elevator. I can't find the room on the 2nd floor. I come back down and tell him so and he tells me I'm in the wrong building and to go next door. Why didn't he tell me that when he handed me the key? Why didn't he stop me from getting in the wrong elevator? Really annoying.

nice place

Amazing service and great food!

Safety and amenities

It was great

It's a Red Roof, so you essentially get what you pay for. No fridge in the room which was whatever. Overall room was decently clean and came with the essentials for a one night. Not a bad place to stay if you're on a budget and just need somewhere to stay for a night.

Was called by management 10am day of check in and was told if I was not there by 2pm then my reservation would be cancelled, mind you check-in is from 3pm-2am. My assumption is that they realized last minute there was a music festival in town and would be an influx of people and wanted to charge more for the rooms. Hallway has a bad odor, but other than that stay wasn’t bad. Good location

Hotel room smelled like dog and was very dusty very friendly workers and great area and convenient location

Fine. Expensive considering some aspects of the hotel. Maybe a little unsafe. Rooms could be cleaner so patrons don’t question whether it was cleaned.

They had construction going on, workers in and out, noisy

Room was not cleaned, sheets were not changed on the beds, stains on the sheets

Good area

LOVE it staff is great and I had a great stay

I’ve stayed at this location afew times, and it’s always something. This time it was the bed to sheets obviously were not changed I found multiple pieces of hair woman a man all throughout the sheet set. Everything else was clean. But I’m done with this place

They did not have a microwave or fridge.

very peaceful and quiet

Very convenient location to everything! Clean, and safe feeling.

Coustomer service and response was too bad,I never be in this again and I don’t refer anyone to be there one of my bad experiences 😕and also corridor is smell with weed

Negatives: Bed was acceptable, but only fairly comfortable. Not all light fixtures worked. TV had lots of channels, but the channel guide was not very useful. No breakfast.

The not so good—very basic room no hair dryer, elevator was down and one ice machine was barely working while second floor ice machine was down. Decent and inexpensive place for one night to access Cary and Raleigh NC areas

The price you can’t beat it and is close to everything you could walk if you wanted.

Josh and Amayrani at the front desk are super helpful and will make sure you have a great stay very hard working people definitely made my stay great! For the price the hotel is very clean and a safe environment I had no issues with my stays.

Our overall stay at Red Roof Inn on 11/30/24 was very satisfactory, after a horrible check-in experience. When my daughter and I entered the lobby there was no sign of any employee. There was a bell, so I rang it. After three or four minutes of waiting, I rang it a second time. After another few minutes I rang it a third time. Finally, frustrated, I hollered out "Hello does anyone work here?" very loudly. Shortly after that a man entered the lobby from somewhere down the hall, carrying an open laptop. He did not look at us, let alone make eye contact, and did not greet us or apologize for the wait. He made it obvious that we were interrupting him. He checked us in quickly, not even stating the room number. I have never had a less pleasant interaction.

Room was clean. No hairdryer or coffee maker in the room. The bed was noisy. After our first night the bed was not made, nor were the wet towels picked up. This is a very basic room, with few amenities.

I’d recommend being in the main building. First room (in adjacent building) smelled smoky (we requested a room change as there was only 1 bed. Not sure where the mix up happened but they were able to quickly offer another room). And the main building has a decent sitting area with coffee available.

Paid for a king bed, was given a double full sized room. Too tired to argue.

Tv remote didn’t work, room didn’t get serviced (no trash taken out or new towels placed) room definitely wasn’t cleaned thoroughly as someone’s nasty shoes were left in the dresser

Nice stay for the prices

Nice

Nice motel. Stay was very nice.

Convenient location

The property is dated and the mattress are worn out. Dust was everywhere and it made my wife ill. I will avoid this line of hotels if this s how they do business.

9 day stay, maid came twice, no luggage trolley for check out.

The hotel was very quiet, dark and gross. The bathroom in our room wasn’t cleaned and the light was actually burnt out so u couldn’t see. I asked for a refund from the nights we weren’t staying and they agreed but no refund has been given.

It was a convenient location for us.

This was a good hotel and good price. Location was not the best , my key didn’t work the second night but was fixed right away. A very good clerk checked me in. Very friendly.

The price is only slightly higher than a motel 6 yet the conditions inside are WAYYYYYY better. was it perfect? no, i saw some dust and hair on bathroom floor, but the bed and main room were very clean, there was no cigarette smell, and overall, for the price, what do you expect, there is almost nothing to complain about. would def stay again.

I stay here periodically the location is good the staff are cool very easy to work with. This time around my top bed linings had stains on them and the floor wasn’t vacuumed I assume cause my sock had woman’s head on it. Other than that it was fine. Jus a fyi the main rooms when you check in are always cleaner and better the second building isn’t as pleasant but doable

Nice clean rooms. Beds are extremely wore out and noisy

No pet fee

This property is clean and staff friendly ..resteraunt are walking distance and the shopping mall is very near too.. it is an atm machine there as well

Everything was good except the beds are very creaky whenever you move. Our room seemed very clean except the rug between the beds smelled of urine.

na

Nice staff

Run down, ceiling paint peeling off, stained sheets and comforters, pillows as thin as paper, beds make horrible noise due to a stupid metal base, mattress is super uncomfortable, lamp shades ripped or stained. All ice maker machines in the building I stayed in out of order. Water pressure NON EXISTENT in the shower. Honestly, they should refund me some money. This property needs to be gutted and remodeled.

It was okay nothing too fancy

Inexpensive and quiet

My biggest issue is that the second building first floor felt humid and damp as well as smelled moldy and of mildew. The room we stayed in had black mold on the ceiling and bathroom door frame. The “clean” towels they had in the room smelled musty and not clean, kind of like they have an old washing machine that’s moldy and needs cleaned or to be trashed. The worst part was that the entire first floor including our room was moist. Nothing was soaking wet but my clean clothes in my bag were the slightest bit damp when first put on. Also the bare floor area had me sliding around in my shoes as if there was a film on the floor. They should invest in an actual mop and not be using a broom with a wet towel wrapped around the brush bristles as a mop. There is no way that building would pass any kind of moisture or mold test. It’s bad! I would have asked to be moved rooms but since it’s seems to be a building issue it wouldn’t have made a difference. Since we only slept here and were out all day we just delt with it. However I would never stay here again as I’d rather pay more and stay in a room where I don’t wake up feeling damp and breathing in mold.

Room wasn’t kept up very well. Lights didn’t work in couple lamps. Hole in wall in bathroom beds very noisy and uncomfortable

I got there late but in the check in window. They gave me the wrong room and the tv did not work. Acted surprised when i said something and did not even apologize. He knew when he gave me the room.

I would stay there again.

I didn't get cold water, even the shower was only very hot water.

Nice place but needs a microwave and fridge in the rooms

Very nicely kept !

Clean and cheap

Not in the best area, little sketchy but honestly for the price it was really not bad at all. Very chill stay, had a great time!

Most noisy and uncomfortable mattress I’ve ever had in a hotel. The springs were loud with every movement. Constantly awakened us both. Mattress was also very saggy. Does Red Roof not have standards they enforce on their individual locations? We’ll not try this brand ever again.