Emeline

Excellent location. Right next to the city market. Valet service was A plus. The presence of ice, espresso coffee and fruit station on each floor is an excellent touch and most appreciated.

Gooe location. Small rooms and a bit dark and dirty in some spots.

Beautiful hotel, great restraunt and coffee shop. Close to everything.

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Great charm, very comfortable hotel with a perfect location

Ok hotel for $400+ a night.

The property is incredible. We loved the outdoor lounge area, having the coffee cafe right by the lobby was perfect. We had a wonderful stay. So close to everything

Also had a lamp missing its chandelier.

Love this place

The bed was very comfortable and the food was amazing. A foul sewage like odor was present in our room. When we approached the front deck the first evening, we were told that they would look into the issue. The roof was sprayed with a deodorizer only and the foul odor returned. Very unpleasant and we were disappointed in the staff reaction.

Superb

Superb

Upon checkout I left my sunglasses on the counter. I went back within a few minutes. Staff refused to look at security camera. Unhelpful, unprofessional I have never had any personal items taken at a hotel. I would not recommend this hotel. The front desk did not answer their phone all weekend. I could not get any one on the phone.

We couldn’t check in until after 7 pm. For $600/night, that is unacceptable. The line for the check-in process was 20 people long. The experience was awful.

Exceptional

Perfect location, thoughtful styling and decor, and a very lively bar / restaurant

Location is right in the historic area of Charleston. The market is nearby and great shopping on King Street is within easy walking distance.

I loved this hotel so much. It was classy and offered so much.

This is an older hotel, however it is very well maintained and the rooms and baths are modern. It has a charming atmosphere and a beautiful court yard area with lots of seating. Each floor had a station with a coffee maker, ice, fresh fruit and bottled water for your convenience. The hotel is also centrally located. I would recommend the Emeline!

Excellent front desk staff , they were able to accommodate early check in as well as wellness amenity

beautiful hotel and excellent location. everything was great.

Room was clean and the staff was super helpful.

The atmosphere and location were excellent, making it easy to enjoy Charleston on foot. We loved the restaurant and coffee bar, which added a lot to the overall experience; food & cocktails were amazing. The property was clean, and every staff member I interacted with was friendly, welcoming, and helpful. Thoughtful touches like the complimentary Emeline glass bottle for guests and the coffee and water stations on each floor made the stay feel a little more special and convenient. The beds were not as comfortable as we would expect for a hotel at this price point. The biggest issue, however, was a noticeable musty/mould-like smell in the room, which significantly affected the overall experience. Everything else about the hotel was enjoyable, but the odor made it difficult to fully relax and would make us hesitant to return unless the issue has been addressed.

Bed was very comfortable. Place is gorgeous. Location great for walking places. Everything is very expensive

Beautiful hotel, staff is very friendly and helpful. Very clean and elegant feeling. Great location as well. I had a few, minor issues. One was our AC broke and it was over 80° in our room. The staff quickly helped to try and fix it, and when they were unable to they moved us to a new room. I felt the situation was handled in a great manner. I feel with the process point breakfast should be included, I’ve paid a lot less at places that offered breakfast. My third and final issue was on a Thursday night they had a rehearsal dinner outside in the courtyard which was outside our room. It would’ve been nice to know in advance there would be an event because they were very loud and stayed late.

Beautiful hotel, staff is very friendly and helpful. Very clean and elegant feeling. Great location as well. I had a few, minor issues. One was our AC broke and it was over 80° in our room. The staff quickly helped to try and fix it, and when they were unable to they moved us to a new room. I felt the situation was handled in a great manner. I feel with the process point breakfast should be included, I’ve paid a lot less at places that offered breakfast. My third and final issue was on a Thursday night they had a rehearsal dinner outside in the courtyard which was outside our room. It would’ve been nice to know in advance there would be an event because they were very loud and stayed late.

This property is in an excellent location with an easy walk to the market, restaurants, carriage rides, and water front park. The restaurant in the hotel served good food and had an inviting atmosphere. What time we were in the room, the Wi-Fi for the TV was spotty. It would’ve been nice to have a pool.

Clean, nicely appointed room. Had to request ironing board and iron. Took 10 min. Then I found a steamer in a drawer (bonus!). Seriously, having to ask was my only critique.

Clean, nicely appointed room. Had to request ironing board and iron. Took 10 min. Then I found a steamer in a drawer (bonus!). Seriously, having to ask was my only critique.

This property is in an excellent location with an easy walk to the market, restaurants, carriage rides, and water front park. The restaurant in the hotel served good food and had an inviting atmosphere. What time we were in the room, the Wi-Fi for the TV was spotty. It would’ve been nice to have a pool.

Exceptional

in our room , every detail is top of the range and the restaurants and common areas are super. the front desk staff, especially Tania the head of staff, were extremely helpful in dealing with a particular matter we needed resolved . way beyond the normal assistance xx

Great hotel, great location, great staff, great bar/restaurant. Close to many things within walking distance.

Emeline is styled so beautifully with thoughtful amenities and a great location.

Superb

So many options for places to stay in Charleston & very glad we chose The Emeline! Great boutique hotel - upscale, safe, clean, quiet, well maintained, nice amenities. Centrally located - easy walk to City Market, the waterfront & the shopping district. Will definitely stay here again.

Perfect location, cool rooms with character

Have stayed here very many times. Awesome location. Very nice to stay on the floors with the free coffee, tea, water refills, fruit. Nicole at front desk very friendly. Had trouble connecting with their Netflix but resolved by a technician right away. First time we’ve ever had “excellent”housekeeping service at this hotel. So that was either just who we happened to have or someone at the hotel has actually read and listened and cured prior housekeeping issues.

Location was great and the staff really nice Quiet and still close to some really nice restaurants

The location is about as good as it gets. The valet service is very considerate and convenient.

The ac was either too cold or too hot no automatic cooling

Location and beautiful place all around. Franny and the Fox was a plus The ac was either too cold or too hot no automatic cooling

Great experience

Location and amenities I liked everything

Upon arrival we were notified of a wedding being held below our window and that the music would stop @ 10 pm. While it did stop at the promised time, it was not the peaceful and relaxing overnight stay we would have preferred.

Wonderful experience. Exceptional service.

Nice central and well kept hotel on the higher end. Quick and friendly valet parking though pricey ($58/night) - we got free valet however through an Expedia benefit. Restaurant and front desk staff are friendly and helpful.

The location is terrific. The hotel is older, but it has been fairly well maintained. We had a pizza as a snack when we arrived and it was wonderful. We would go back the next time we go to Charleston.

No complaints when am there

Services and amenities provided were great. I thought the valet parking was a little excessive at $58 a night.

Nit picky maybe but here are the bads.. 1) They give you 2 drink coupons, but you have to walk 10 minutes to another hotel to use them. WHAT!? 2)They charge you and additional "hospitality fee" to get more money out of you for no reason. It is for "amenities" like the use of a workout room and wifi that others provide at no cost. 3) They charge you a fee for using a credit card to pay for your stay. REALLY? Who does not pay for hotels via credit card any more. 4) Overnight valet parking is $58. 5) They cut off the TV in your room right at 11:00 when you are supposed to check out. Not a big deal, but it seems like they try to nickel and dime and pick at you. If you do not care about money go ahead and stay there..

Beautiful hotel, perfect location and wonderful dining!

King suite comfortable and spacious

Room was spotless and bed was comfy. There was coffee and water provided on every floor along with glass water bottles to use during our stay.

The room was clean, well laid out and a great amount of space. We found the hotel to be great overall, the only slight consideration is the restaurant on the first floor is quite busy, you really need to make reservations most of the time. Also be mindful that if you leave the hotel or need to go to the lobby it's often quite crowded as people wait for seating at the restaurant. We will definitely stay here again.

Lovely hotel and location

Great experience at check in; very friendly & my room was ready early! Hotel is has a beautiful courtyard & restaurant! My room was about small; I had 3 pieces of luggage & no where to put them so I had to store them in the bathroom. When I checked out the person at the desk refused to acknowledge me; I put my keys on the desk and they mumbled something; I said “Excuse me, I did not hear you”; they replied “Nothing”. It was rude, weird and very unprofessional. That really is not what a guest needs as the last impression of your hotel.

Terrific location-able to walk to almost all activities/sites. Valet parking was expensive but very responsive; never had to wait long for car. Hotel room was charming; enjoyed having a record player and a selection of records to play. Snack bar by elevators provided fresh fruit, coffee, tea, sparkling water 24 hours a day. Delicious brownie placed in room daily. Issue with nighttime noise from live music from wedding receptions right below our windows two nights in a row, but management handled it quickly and professionally. Pricey hotel but many nice features.

Great location and super fun hotel! Would stay there again!

It had everything we needed.

Great location, but there was bugs in our shower

The only friendly people were our waiter and barista. Front desk person was very rude and the hostess at the restaurant clearly hates her job! We vacation to Charleston usually twice per year-first time staying at this hotel. Convenience to everything downtown is great, but wish the hotel stay would have been nicer.

Beautiful hotel in a perfect location. Restaurant and courtyard were great to eat, drink, do a little work and get some sun. Gym is adequate for a quick workout. Walking distance to the harbor, bay, and all the great food and drink in town along, with historical sights. Staff was great.

The restaurant had a great atmosphere and delicious bread. The hotel was nice but the rooms are very, very dark. I would love additional lighting. The bathroom and shower area had some big cracks and could use some love. It was so nice that they had water and bubble water available to guests. The location is fantastic and the lobby is a dream! There was a wedding on Saturday night and our room was right next to it. With the music blaring and clean up, the noise didn't stop until 11. We have a baby and were not informed that there would be a wedding. So it may have altered our choices. There were at least 4 people in the lobby complaining about the horrific noise and lights from the wedding and the manager wasn't around to help handle those issues.

This is a wonderful hotel with a great vibe. The only negative is the size of the rooms, so I highly recommend getting a suite.

Overall liked Emeline very much and would definitely stay there again.

Breakfast was good.

All was good

Room was VERY dark even with all lights on and curtain open… lighting needs updating

Hotel suite decor was dingy. Absolutely no privacy as I opened 104 suite door into main concourse for the hotel. Open door or downstairs window curtain to find guests at hotel restaurant or patio staring right back at you. Outdated carpets and furniture. Cramped into two room split level suite with almost no direct sunlight through two small windows. Bed spread and linens, comforter were rather cheap quality. For me to use 2nd sofa bed, I had to move faux marble coffee table. Just two pillows (without cases) and a sheet for it. Despite high end cost of stay, ($2900 for 3 nights!) none of the three wine bottles placed in room were complimentary $25 ea. Lots of emphasis on booze in decor and amenities and the staff’s approach to defusing tension and stress w guests check-in is to randomly offer you a rum punch when you check in. On positive note, valet service was excellent. Overall a total bust except for the Charleston southern “whiskey gentry” that seem to love the place.

Walkable location, very helpful and kind staff, EXPENSIVE, - very slightly dated but clean rooms - noisy with concurrent events at this location - weddings, etc…

Have stayed at Emeline numerous times. Great location and nice rooms. Front desk, especially Nicole, are friendly and extremely accommodating. The valets, Mark, Philip and Kahron were excellent. The car was readily available and they were as friendly as could be. The only issue was housekeeping. They forgot to clean our room and unfortunately the housekeeping has always been an issue.

The courtyard was an excellent place to enjoy a night cap. I do wish I had upgraded our room. It was very small. We barely had room to put our luggage and walk around. Bedding was comfortable.

Amazing location and super luxe

What a fabulous hotel! Wonderful rooms, wonderful staff, and amazing food and beverage. The amenities are too notch, don't sleep on their restaurant!

Oops didn’t use the pool but loved coffee and water stations, complimentary drink on check in, fireplace, sitting are Floor 2 . Will be back

All great!

Great

The coffee nook was well maintained. We enjoyed making a quick cup of coffee every morning before starting the day.

Overall very disappointing, would not go back.

Big hotel with boutique feel. Great service, beautifully decorated.

Great breakfast and wonderful time for our anniversary

Bar space is beautiful and the food was delicious. Great location where you can walk to so many restaurants, shopping, or the waterfront.

Drawers didnt shut properly Only 1 gown for 2 people. Room service poor

Room cleaning, stuff great, service is great. Very convenient

We love this hotel for its central location, rooms, staff and restaurants!

Worn out, sagging mattress. Dirty bathroom Narrow, noisy hallways. Paper thin walls and doors that slam. I won’t stay here again.

The hotel was extremely well thought out from decor to the courtyard dining. We enjoyed the coffee and tea available on our floor. All staff members were friendly. The desk staff gave us an extension/late checkout for a fee. Will recommend.

Great room but the housekeeping carts are SO noisy going past the rooms. Cobbles or bricks make it crazy loud.

The first room was filthy, but thankfully the people working were able to find another room that was much cleaner. Emeline has always been 10/10 and this time they continued their 10/10 streak with wonderful employees.

We have stayed at Emeline multiple times throughout the years. Our first few stays after the opening were wonderful, the last few ones have been hit or miss. We didn't have a big issue this time but have been disappointed by the quality of the service and the cleanliness, or lack of. We booked a suite for 3 people with one king bed and one sofa bed. The sofa bed didn't have any bedding or pillows so we asked the reception to send housekeeping. When we got back to the room, the sofa bed was open and the sheets were lying on top but the bed wasn't made. At $500 a night, it would be nice not to have to make the bed ourselves. Everything we used in the room was not replaced (coffee pods, cotton etc). One day we got only one hand towel for 3 people. Little things but it was annoying to constantly have to deal with that. The room looked clean at first but baseboards, doors, the rack under the sink were really gross. When we checked out, we were presented with a bill that was 3 times higher than we expected. It turned out that 3 different mistakes were made, including the amenity fee that was charged twice per night for one room. Not sure how that can happen. It took us over 20 minutes to check out, the worst part was that the employee was not even apologetic, and borderline unpleasant. We love Emeline for its location but the service really needs to improve.

The hotel was very nice and the staff friendly. The location was perfectly located in the middle of everything. The room was large. My only complaints are that the bed was worn out and you just sank into it, the rooms were painted a very dark color and there was very little lighting, so it was very dark and dreary in the rooms. Not somewhere I wanted to spend any time.

Beautiful hotel! Great location!

Clean room. Great location

Room was excellent, AC perfect, no issues at all except for lack of plug on 1 side of the bed for phone charger.

Perfect location in historic downtown. Beautifully renovated facility. Friendly staff, clean room and spaces. Loved it!

The hotel has such a welcoming atmosphere - it's stylish, modern, clean and the staff are wonderful! Not to mention the on site coffee shop and restaurant are both incredible and food and Bev quality were outstanding! We went on a girls' trip for the weekend and were looking for place for 4 of us to be together. The two-king suite was the most perfect set-up with two private bedrooms and a shared bathroom - couldn't ask for more! And it was cheaper than getting two separate rooms anywhere else. Highly recommend this hotel!!!!

Gave our room away. Only found out when we showed up to check in. Told us to try their sister property. Joke

The hotel is wonderful, it’s perfectly situated to everything, we had an amazing stay!! Will be back!

Does service is exceptional. The room condition is beautiful. Everything is excellent, except the mechanical room is in my bedroom, which makes some noise in the middle of the night. Also, since my room is on the first floor, I have no privacy if I leave the drape open. So even in broad daylight, I have no choice but to keep the drip closed and it feels stuffy in the room.

All great

Great location, awesome restruant and bar, along with great service.

This hotel was in a great walkable location. The room was fantastic. Sheets and bed were wonderful. Loved the coffee in the morning. The brownie that was left by coffee pot was outstanding. Asked where I could buy some but the were out. There was even an umbrella in the room which came in handy since it rained one day. You can’t go wrong in choosing this hotel.

Lovely stay at Emeline! Clean, supportive staff and overall great atmosphere

Nicole at front desk very helpful and nice too! Location is perfect and close to everything.

Yes clean but bathrooms very uncomfortable

Hotel is beautiful. Chris and his staff are top notch. We will be back for another stay. Hotel is in the perfect spot right in the middle of the action. Could not be happier with the accommodations. Again props to Chris and the staff.

Room was small but clean. Staff was friendly and attentive. The location is perfect and I wish I had more time to try the amenities as they seemed on point.

Great hotel. Lovely accommodations. Fantastic location. Excellent customer service.

Mark the bellman was awesome!

We checked in late the front desk agent couldn't be bothered. We had a loft suite The room had stained on the carpet in the stairs. The cost was not worth the experience we received.

Beautiful hotel great location and great staff

Clean and nice room. Helpful staff and great experience.

Well designed yet comfortable rooms and amenities. Very accommodating staff. Great location.

Staff was very courteous. However, the rooms are very dark and not exceptionally clean. Our room was not dusted, bed was very low and uncomfortable. Very low water pressure in the bathroom sink. We had to ask for fresh towels. In addition, during our stay, the elevator needed numerous repairs, which made us feel uneasy.

Room was clean and nicely appointed. Hotel had great restaurants as well.

Location, courteous staff, excellent amenities and beautiful aesthetic.

Great spacious room, excellent service and amenities in a perfect location.

The water pressure in the sink was horrible. Very weak water stream. The beds need an extra blanket. The water refill station was out of order the whole stay. Some complimentary water should of been provided. The tv remote was very spotty.

Staff was kind and attentive. The room and overall feel of the hotel was the star of the show. It’s hard to pull off feeling quaint and hospitable, but this place has it in spades. Bonus points for the Nespresso, fresh fruit, and water made available for each floor. Highly recommended!

The beds are beyond comfortable after a long day of exploring. The restaurant is delicious anytime of day and the service is friendly no matter the request. This is our second time staying here while on vacation and its a fast favorite for us.

Resort fees were ridiculous. No amenities to call it a resort.

The fire alarm je

The room was immaculate and the staff were friendly

Dresser in the room was structurally broken and the bathroom only had one role of TB :( They honored my request for an extended checkout as my flight was cancelled due to the weather then my key was shut off , I went to the desk to reset it and it still would not let me my room. Housekeeping was able to let me in eventually. Was a great spot otherwise.

Lovely hotel in a great location. Friendly, helpful staff and lots of thoughtful touches.

The whole hotel had a very nice vibe. Loved the room that I stayed in, was only there for one brief night but would love to come back. Staff was excellent as well.

Beautiful hotel

Cure, great location!

Nice hotel!

Wonderful coffee shop and restaurant/bar.

We loved our well-appointed room and the wonderful cafe in the hotel lobby. The staff were helpful and courteous. We enjoyed our stay very much!

Great Staff, room was clean, coffee on each floor was a big hit

Love this hotel, comfortable beds, clean rooms, great restaurant on property. Stayed here many times and will be back on my next trip.

Excellent overall

We were very happy with our stay.

The water pressure on the sink was weak. The shower was great.

Everything was wonderful. Fun place, great location

Couldn’t have asked for a better stay! Hotel and staff are amazing! Beautiful rooms, lovely outdoor courtyard and wonderful restaurant!

Beautiful spot with tons of unique details

Staff

Great location, everything is walkable. Staff was very friendly and helpful. We brought our dogs and the hotel is very dog friendly. We would stay here again!

the room was gorgeous & spacious! really appreciated the prpoerty's communication throughout our stay. every staff member we encountered was polite and accomodating. would absolutely stay here again!

Room carpet was stained, staff at check in not welcoming. Fire alarm during the night, noisy elevator and no fan in the bathrrom or room. Priced ridiculous for dirty room and "resort fees" added at end of checkout

Nice clean hotel. It was convenient to have complimentary Nespresso coffee and fruits on each floor. The room service was taking care about the bed and the rest of the room every day. The location is very convenient.

The restaurant in the hotel was outstanding. The food and the service were excellent. The room was ok. The shower was terrible. At one point it lost complete water pressure by itself. The water temperature went from extremely hot to ice cold by itself. It’s a shame because we loved the hotel but that left us quite disappointed

Wonderful hotel and staff!

We stayed at this charming hotel and loved the outdoor space for dining and just relaxing. I would highly recommend.

The location is perfect, staff very helpful and accommodating. I highly recommend the suite. The smaller room is nice but small. The yurt was a great experience.

Great stay. So many amenities. We will go back!

No hot water in our room. There were stains all over our carpet. Very dark room. Great location. Nice bar and cafe.

We stayed five nights at Emilie. The room we originally booked was really small. There was no way I could stay there five nights. We asked the front desk if they could upgrade our room or give us a bigger room and they did so. That made a world of difference in our stay. It’s a really pretty hotel and a perfect location to everything. We would definitely stay here again

We were wrongfully charged a $250 smoking fee, despite the fact that neither my husband nor I smoke. This accusation is completely false and insulting. As if that weren’t bad enough, this was also our first experience ever having to kill a cockroach in the bathroom of a hotel room—something no guest should have to deal with, especially at a hotel of this caliber and price point. When we contacted customer care to dispute the charge, we were hung up on twice, which is beyond unprofessional and unacceptable. We were then told that no refund would be considered until their engineers could test the fire alarm, leaving us stuck with an unfair charge, no clear timeline, and no accountability. Between the hidden fees, false smoking charge, unsanitary room conditions, and dismissive customer service, this hotel has completely failed in providing even basic hospitality. I am absolutely disgusted by how this situation was handled. We will not be returning and will be sure to share this experience with friends, family, and anyone considering staying here. Save yourself the frustration and stay elsewhere.

The room was in good condition but had to switch rooms because of dog barking.

Beautiful hotel in a perfect location but they have a problem with the hot water. We took cold shower 2-3 nights. We called and they were not able to fix it. After reading other reviews it seems to be a problem and they act surprised when you call the front desk to complain. Not acceptable for a hotel of this price. Called 2 nights in a row and no manager ever addressed the problem or reached out to discuss.

First we loved the lobby architecture and that we were upgraded to a suite. Secondly the bar was a real good vibe place to have a drink and even dinner, which we really enjoyed.

Beautiful hotel in great location.

There was a slight issue but front desk staff dealt with it accordingly

The staff was very nice, no or limited hot water all 3 days, coffee machines jammed most mornings. surprise amenity fee was way too high.

Charming hotel, ideal location in Historic Charleston for walking around. Lots of good restaurants nearby.

Room was very spacious and clean. Staff was helpful and friendly.

Nice hotel, and perfect location, right next to the city market and many, many fine restaurants. Helpful staff, clean rooms, a very vibrant place. The only negatives were that the thermostat in the room did not work, you could not use your own streaming accounts and were limited to Netflix, the toilet roll holder kept falling apart. One of the quirky themes is the availability of vinyl records and record players, but these were of poor quality. All that being said, however, I would stay here again because of the great location.

If I were to review the facility night one, I would give it five stars. The bell service and valet personnel were super friendly and we had great service in the restaurant. Overall amenities and hotel facilities were great. I like how each floor has an espresso machine and water filler station. Location in downtown Charleston was great too! Night two was a terrible experience and was not handled as great as I hoped for. While the hotel is dog friendly, a guest left two of their dogs whining in their room all night long while they went out. It was not addressed until 1am in the morning.

Excellent property! Great location and the restaurant is fantastic.

The hotel is absolutely beautiful. Staff was wonderful. Room was super clean and very spacious. Beds were very comfortable. Perfect location downtown.

Beautiful hotel, very classy. Service was excellent with many little treats - a delicious welcome cocktail, Nespresso coffee, loved the record player in our room with jazz records. Don’t skip Frankie and the Fox restaurant!

The staff and everyone was super nice and accommodating. They even helped us move rooms since our first room was very noisy. We tried our best to ignore but they moved us to the 4th floor which was a much nicer stay from that regard. The main thing for us was the cleanliness of it all. So everything seemed cleaned for the most part but there were ants all over the room. We first noticed from a cleanliness perspective when we were looking to call the front desk and noticed the phone was disconnected. When I went to go look behind to connect it, it was extremely dusty back there and as I looked up towards the top of the head board, it was pretty dusty too. The biggest thing were the ants though. We noticed them a lot in the bathroom and in the desk area of the room. Mainly in the bathroom though, there was a lot in the bathroom. Overall, the staff was super nice and everything was super close, but the cleanliness was the biggest thing for us.

Everything was excellent.

Great boutique hotel! Close to restaurants and shopping. Would 100% stay here again

Awesome room! The staff was super friendly and helpful. Beautiful hotel

Great location. Pleasant staff. Concierge was very helpful. Nice room. Good bar and restaurant.

Very hip

Fabulous customer service and beautiful hotel.

This hotel was amazing from start to finish

The hotel is so charming, but so dirty. The common spaces like bathrooms and gyms are just covered in layers of muck. The rooms are never very clean either.

Extremely clean, nice accommodating staff, great amenities

Hotel Emeline was fantastic. The proximity to everything is perfect, the hotel itself is beautiful and comfortable, and the breakfast and coffee were excellent. Highly recommend, and we will definitely be back!

Excellent customer service and fabulous room!

Beautiful place! Everyone was extremely pleasant and helpful. Would recommend.

Great location, helpful people and very nice room.

Gorgeous suite in a hotel located in an ideal location. Staff was Friendly, fast and helpful

Clean tooms

First-class Experience. The hotel is well situated near Charleston’s main sites. We found the staff to be exceptional. Thanh from the front desk was especially helpful.

Perfect location, generous room size, cute hotel. Will stay here again.

Love it as always

Always great customer service from the staff at the Emeline. Thank you for always making us feel welcomed

Lovely hotel

Place was terrific - loved everthing

The room was clean and the staff very friendly and helpful.

The entire stay was excellent. From the rooms to the service, it was above our expectations.

Great location, great hotel, great amenities

The staff were exceptional as always! Chico and Ashley were the most accommodating and friendly front desk workers I’ve ever dealt with at any hotel. Always smiling and asking if we needed anything.

We had two rooms facing the courtyard. The carpet in both rooms were in need of cleaning. The cleaning team did not remove used glasses and plates. The setup of the rooms was challenging, table and chairs too large for the small space. The bathroom was on the second level which was also not convenient. The worst issue was the noise level at night and early morning with people arriving and departing dragging their suitcases on the cobblestone walkway outside of the beds. This made sleeping impossible. If considering this hotel, be careful of room assignment.

beautiful hotel, very nice staff

Great boutique hotel, we had drinks at the bar and also went to the outdoor patio/courtyard which was lovely! Everything as pictured! The room was spacious as well as the bathroom...loved the complimentary coffee bar on each floor. Great location for all of downtown

Great service. One thing to note is mattress on my side was not the most comfortable but other than that everything was great

excellent room suite was resale nice with lots of room ice in packets on the same floor a nice touch

clean, no frills

Loved staying here! Rooms/bathrooms are beautiful, there’s so much to do in the hotel itself, and the location is walking distance to pretty much everything. We also loved that each floor has a nice espresso machine in the hall, along with carafes you can fill with regular or sparkling water. Everyone was extremely nice and helpful.

We weren’t crazy about the style of the room. The shower floor was slippery and I had to put a towel on the floor to keep from slipping. The bed was not very comfortable since it was a mattress on a platform. There wasn’t enough lighting in the room. The breakfast was very expensive and the food quality was low. But we enjoyed eating out and shopping.

We loved everything. Super friendly and clean. So convenient to everything.

Excellent.

Great room, great service, will b eback

Room was very small. Staff was courteous.

Clean room, if a bit small. Beautiful common areas. Great location. And very helpful staff. Will definitely return.

From check in to check out and everything in between our stay was fantastic! Everyone is friendly and accomodating.

Everything was really nice - from the check in to check out we enjoyed the stay

Attentive staff. Great bars and restaurants onsite and nearby. Definitely returning to Emeline.

Great spot! Location was amazing and the hotel was super cool.

Great experience

Rooms are super small, but well kept and the hotel had a wonderful atmosphere and was perfectly positioned for walking around the shopping and dining areas.

Coffee shop was great and very convenient. The hotel is in great location to literally everything

Great location very nice

Terrific hotel and location, would stay again

The checking-in and out process was easy and very pleasant and I appreciated the room upgrade. Nice area. Just a block away from a main thoroughfare, but secluded enough for it to be relatively quiete. Great restaurants very close by. I will certainly stay there again. Highly recommend it. It is a steal compared to other high-end hotels nearby.

Room extremely small. Exercise room was really dirty, however the staff and surrounding area was great.

Great.

The walls are extremely thin, so we could hear the folks in the room next door as well as we would have if they had been in our room. We thoroughly enjoyed the location of the hotel and its accessibility to shopping, the historic district and restaurants. The staff were professional, upbeat, and pleasant. The hotel was well maintained and clean. We plan to come back to the Emeline, when we return to Charleston.

Excellent suite. Best Nespresso machine. Friendly service. Beautiful courtyard.

Thermostat didn’t work well. Not enough closet space. Room above pounded floor early in morning

Room was not at all appealing, very close and had a smell. The lobby area, and restaurants and coffee shop Clerks is great!

Breakfast was not included, did not have breakfast there.

Clean room and great staff

The accommodations are excellent, very clean with nice amenities. The staff is friendly and very helpful with questions and recommendations. The location is excellent, close to good restaurants, shops, and the market.

fine

Clean Comfortable Hotel in a Good Location

The room was clean but was very small.

Lovely hotel. The upgrade to a suite was nice. If we had more time we could have enjoyed the amenities more. Easy to get around. Breakfast was delicious. Front desk staff were great, but noticed other members of their team on the phone who could have been friendlier.

Nice property in historic Charleston. Liked the sparking and still water options and fruit coffee bar on floor. Sofa and bed in room not comfortable and in need of replacement. Record player and one TV remote did not work. Overall room just ok a bit small.

The food at Franny and The Fox was tasty but the dining room was crazy cold. The location of the hotel was perfect for walking. We were very pleased with our stay.

Hrwat

The check in experience left a bit to be desired. No smile, no eye contact. Barely 10 words. Not welcoming AT ALL.

I couldn't help wondering though, if we were given a room without a good view and made to wait to check-in because we booked with Expedia and not directly with the hotel.

Everything was fantastic

Excellent

Front desk was not that welcoming. Valet parking was very slow and sometimes not found

My favorites in town. Well worth the price when it’s a bit higher to be right in the middle of everything with modern amenities.

Excellent food and beverage at Frannie and the Fox.

The Emeline Hotel is very unique. We got upgraded to a one bedroom suite which was a wonderful surprise. They have a great coffee place inside and a small shopping area - big bar and sitting area outside. There sister hotel is the Ryder - so they give you drink tokens and you can get a free drink and sit near the pool if you wish. They did not charge us for valet parking -- which was super cool something to do with our status but yet The Ryder Hotel DID CHARGE 55.-- for parking plus resort fee. Had a nice welcome drink upon arrival

Love Hotel Emeline. Our go to spot when we visit Charleston

Clean room, friendly staff

Would definitely stay again if I ever return to the area.

Excellent location, friendly staff. Amazing rooms.

Gracious luxury, Super comfortable beds,Roomy suite, enormous bathroom with high end towels and lotions.Located on a quiet street in the heart of of Charleston. Would love to return and highly recommend.

Love the vibe at Emeline! Our room was gorgeous! The fun record player, velvet couch, and bath robes made it extra cozy. They have everything you need at the hotel. Shopping, restaurants, bars, historical sites, are all within walking distance. Would definitely recommend staying here and would love to come back.

I had a wonderful stay here. The front desk staff were fantastic. A Welcome drink is always a nice touch. The location is amazing if you want to be close to everything. Beautiful and clean room. Restaurant, bar and cafe onsite were all great. The patio with fireplace was nice to enjoy a pre dinner cocktail. The bed sagged a bit but I will definitely stay here again and highly recommend!

Beautiful hotel.

It was my first time and I love

One of our best hotel stays! Beautiful accommodations, amazing location, and clean, stylish and comfortable room. Absolutely loved it.

Loved this place - will stay again.

We loved everything about this boutique hotel! Our only criticism is the breakfast in the hotel restaurant. Definitely sub par. That being said the coffee shop in the lobby is wonderful.

It was Great!

A great stay overall.

Weve been coming here since they opened the emeline. Aways a special time for us. Love that they're pet friendly

The property was beautiful. I loved the coffee machines on each floor and the gym was lovely. The location is within walking distance of a lot of great restaurants and historical landmarks. We had very rainy weather while visiting and they even had plenty of large umbrellas for guests to use.

We were really floored on the overall experience. The staff really stood out from dorr greeting to check- front desk staff to the restaurant team. Everyone made an important special visit really special. Thank you!

Friendly service, convenient amenities.

The location was great, totally walkable and with access to awesome food and nightlife. The hotel is nice, and we loved the coffee and fruit on each floor.

We had an amazing stay in the 2 King suite. Loved having the extra sitting room area. We will definitely be back.

Great location and atmosphere!

Excellent location. Superb service by Chico at front desk and Rebecca in restaurant. Food, drinks, pizza delicious. Inconvenient no food between 2:00 to 5:00. Have stayed here multiple times. Hotel still needs to significantly improve the housekeeping in the rooms in several respects. Benefits of stay this time outweighed drawbacks of housekeeping and limited dining hours.

Great location and helpful staff.

This was our fourth time staying there and it did not disappoint again.

Beautiful hotel. Pleasant from the moment we checked in. We were greeted at door with luggage cart and provided refreshments at check in. Two king bedrooms with living room was perfect for our family of 5. Bathroom was spacious and a plus that toilet had separate door (this is a huge plus for families all trying to get ready at the same time). Location was perfect- walking distance to market, King Street shopping, and a ton of great restaurants. Hotel had a great restaurant, coffee shop, and outdoor fireplace at night to relax. I highly recommend!

Beautiful location, and great ambience. Members of staff were friendly and helpful

Great place to stay clean quiet easy parking and good service.

Most of the stay was great. Front desk was helpful. Room was perfect, comfortable and straightened every day. Bed was comfortable. Bar was lively, with good choices. The house wine was very good. Got some apps to take to the room which were perfect. But several systems were down often. Central coffee makers did not work. Restaurant closed due to pos issues. The system issues didn’t damper our stay but would have been a 5 star without.

One of the best stays I've had anywhere. Really lovely.

Perfect location right in the heart of downtown Charleston. Plenty of restaurant spots in the area, and the restaurant/bar on-site is great. Staff were friendly and the rooms were clean and modern. Only small complaint is that our mattress was pretty worn, so there wasn't much support for our back. Probably time for them to upgrade those mattresses so it doesn't feel like you're sleeping in a hole. Otherwise, it was a great experience; we'll return!

I cannot thank the staff at Emeline enough for taking great care of us.

The hotel has so much charm! Wonderful atmosphere and so close to all things downtown Charleston! Our room was extremely small and beside loud ac units. Those are the only things keeping me from giving an Excellent rating! We will be back!

This is a beautiful hotel. The amenities are terrific. The restaurant at the hotel is convenient and yummy. This is walkable to king street and close to everything!

Liked location and facilities. Had multiple problems with this stay. Problems with reservations, housekeeping, billing, lack of toiletries, toiletries never refilled or replaced after use, had to ask 2 times for toilet paper, room not cleaned at all for one night of our stay and no fresh towels left, had to ask 3 times for a blanket, not provided room we had booked, told not available until next day, went to one room for that first night and then no tv and no internet, got moved in wee hours to the room we had indeed reserved.

Classy Hotel, Great rooms. Love the record player, Love that they had the water machines. Not super big fan about glass containers. The front desk staff and Valet and Bellman were great. Restaurant was not super friendly or efficient.

Absolutely loved our stay. We were here for our anniversary and my best friends wedding. Will definitely stay here again! I felt like I was VIP at a resort.

This place was really nice

Lovely hotel - great staff, everything you need is there and very close to everything in downtown Charleston. The bar and restaurant is excellent and was really helpful during my stay! Will stay there again for the price for sure!

Room comfort and service was excellent. Location is perfect.

First class luxury! Staff was most accommodating, helpful and kind. Walkable to Kings street and all restaurants and horse tours. Highly recommended.

Great place, great staff, definitely would stay again

Absolutely beautiful hotel but was so disappointed once we got to our room. Little tiny bug things in our room that we're so annoying and pulled back bed and found stained sheets!!! We were SO upset... didn't expect this from such a nice hotel. We travel all the time and don't see stained sheets! VERY disappointed!

Excellent service and cleanliness

Great

Additionally, the on-site restaurant, Frannie and the Fox, was excellent, and I appreciated the convenience of having it directly downstairs along with the Clerks coffee shop. I also appreciated how close Emeline is to restaurants, the Charleston Market, and various other places of interest. Many of Charleston’s top attractions were within reasonable walking distance, which I loved. I would highly recommend Emeline to anyone considering visiting Charleston. I truly enjoyed my stay and wouldn't hesitate to stay here again.

The property was clean, staff were friendly, and it was in the middle of everything!

Nice place. Nice staff. Good location.

Emeline surpassed our expectations! With great service, a wonderful location right in the heart of Charleston’s downtown and exceptional rooms! Would stay here again!

We were pleasantly surprised how beautiful this hotel is! The location is convenient and the staff and amenities were excellent, who doesnt love a coffee bar on every floor! I will be back here!

We have been here before and knew how lovely it was, but we’re very pleased that we had an upgrade because we booked with Expedia.

Stylish and great location! Will stay here again.

We have been to Charleston several times and we always stay here.

The Emeline is located right in the heart of town but is very quiet. The staff is super friendly and helpful, especially the concierge. The room was huge and had a comfortable sitting area in addition to the bedroom. The hotel is well managed and beautiful. We would definitely stay here again.

Absolutely stunning!!

Excellent hotel. The restaurant / bar is hopping at night which we loved . Also great location . And our room was terrific .

Perfect location

Great stay

My son, who owns an art gallery on Queen, graciously surprised me with an extra night. He was told everything was taken care of, I would not have to change rooms and I was very excited. The next day, I spent most of the day with my son, then came back to my room to get ready for dinner and could not get into my room. I went down to the front desk, was told that I had not properly signed in and was given a new set of key cards. They didn’t work. I went back down to the front desk, was given another set of key cards and they also did not work. I went back downstairs and when I asked if my belongings were still in my room, told they did not know. The lady at the front desk finally got a master key, and thankfully my belongings were still in the room. I had called my son by this time and had decided to leave but was told that my son he would not be reimbursed because they offered me another room as a solution, which I did not ask for, therefore wasn’t a solution for me. I ended up packing, moved to another room, went to dinner. Got back, people were everywhere and a fire truck was there. But the key card worked. The employees were nice. Manager, not so much

Gorgeous property with every small detail taken into consideration! We were pleasantly surprised by our spacious room and the overall “aesthetic” of the hotel itself! 10/10

amazing

I was really looking forward to our night at this boutique hotel based on reviews I read. It was a very small room, nothing special. The amenities they mention, which by the way you're charged for were blah. The coffe machine on our floor was broken. The snacks on our floor was an apple or orange. My favorite thing was the gin & tonic I had in the bar. Otherwise I'll probably stay at a chain hotel on my next visit to Charleston.

Love my vacations in Charleston! Great place for staying!

Large lobby offered a welcoming haven after a day out and about. The on site restaurant was lovely-food delicious too! The staff was great- when we arrived there was an tech issue with card keys not being read-Staff happily walked us to our room to let us in until the issue was resolved. So glad we chose to stay at The Emmiline!

Fantastic staff. Love the decor great location. Service was excellent

Great location right next to the market.

Hotel was good but the parking was a total scam. Price gouging was prominent and there was little to no options nearby. The valet wasn’t much cheaper and no parking lot attached/discounted to the hotel. It was about $40/day +tax and fees.

Highly recommend! Also has an excellent Italian restaurant on site with a great atmosphere!

Great location!!!!

The staff are exceptional. They are warm and

Great hotel in a great location! Front desk was super helpful and ended up having us switch rooms after we could hear a nonstop beeping (original room was next to the electrical closet). Definitely recommend the larger king room for two people!

Outstanding location and propery

Great hotel and location - Staff was great

This place was absolutely beautiful. Really nice touch with the free self-serve Nespresso barista bar on our floor. The bathrobes were so soft and luxurious. Less than a one minute walk to the market, Henry’s and everything else. Central to it all. No complaints about this place.

Clean - nice room, not too loud - central

Went for a girls weekend, we loved this property! Will definitely be back.

We love emiline but the neef to replace the bedding it was way to soft

Upscale hotel within the historic district but maintains the old south charm and welcoming vibes and staff.

Our room wasn’t ready until 6pm and there wasn’t really any apology made or reason given. The front desk staff wasn’t welcoming and sometimes wasn’t sure what was going on. The valet crew was amazing, way more friendly than anyone else that worked there. Two out of the three nights we were woken up by people banging on the doors down the hallway between the hours of 12-2 am.

Pleasure . Thank you ! Wonderful bed !

The hotel was absolutely beautiful. The beds were super comfortable and the showers were great! Our room felt a bit outdated, but it didn’t take away from the overall experience. The front desk staff were incredibly helpful and kind. The location was perfect, right in downtown and close to everything. Overall, a lovely stay at a charming hotel!

All good this time. Gave me a nice upgrade. Restaurant was not super helpful when didn’t like an entree

The hotel was amazing. Beautiful, with a fantastic coffee shop and restaurant in the lobby. Staff was remarkable- they were always available to help and went above and beyond to make us feel welcomed and appreciated. The location is unbeatable! We were in the heart of all the major sites: with almost everything we wanted to do being at less than a 10 minute walk. We barely used our car and felt like everything was super accessible. Room was clean and packed with all the essentials. Bed was super comfortable and bathroom was specious and comfortable. We would recommend and would stay here again, no doubt!!

Beautiful property ! Amazing guest

Beautiful, unique, vibey, central, and lovely

Very nice hotel. Enjoyed my stay with a few exceptions. It was nice to have a Nespresso coffee maker on each floor. The water station was nice too. One problem with the coffee maker was that it was not working on any level one of the 3 days I was staying. Not sure if they have a plumbing problem, but the smell at the door of my room was not pleasant, but luckily did not permeate to the room area. We had breakfast in the hotel one of the mornings, and it was delicious. I added 2 eggs onto my order and I feel like the hotel took advantage of patrons by charging $9.00 for the 2 eggs. The hotel is in the heart of the city, close to all the sights. Easily walkable.