SpringHill Suites by Marriott Charlotte Southwest

It was pretty clean Need better pillows

Exceptional

Clean, well kept, nice area and quiet.

This was solo 3 night trip for a family graduation. This is my 1st time at this location. I was just as happy with my stay as the Carowinds location. My king bed suite was perfect for one person. The bed was comfy and big TV that swivels was perfect. Hot water available, room was clean. Staff friendly and helpful. I missed free breakfast until the last day- it looked decent (standard spread). I will consider staying here again.

Exceptional

Had a great experience! The staff were friendly and incredibly accommodating, the facility was clean, and I would definitely return.

Exceptional

Pool was not open and with small children expecting to swim, that was very disappointing and we would have selected somewhere else. Breakfast was very limited and in a tiny area of the hotel. Very crowded and selections were very limited. Nothing like the pictures listed on the website. The hotel was very clean however, we will not be staying here again.

👍

Staff

Location My sheets on my bed was not clean

Absolutely enjoyed my stay! Way better than expected. Peaceful hotel. Great breakfast!!

Exceptional

We love the room, it's nice and very comfortable. The teenagers running amok and knocking on doors and the foot stomping until late at night. The bathroom needs a smaller light by the toilet so you don't have to blind yourself getting up in the middle of the night or wake anyone else in the room from the lights.

Area was convenient

Good

food made me sick and hair was found in the trundle

The room showed signs of wear and needed repairs: lose and missing tiles in the bathroom, tears on furniture. The staff was helpful after you got their attention. No one actively tried to help, including during checkin. The locion of the hotel does not have restraunts within walking distance, expect to drive for food.

We got the room with the “sofa bed or trundled bed”, a family of 5. I do not recommend this room. No bedding for the extra bed nor enough towels like I requested before arrival. I called the front desk and was told I needed to come down and get the bedding and towels. As long as I stood at the front desk this shouldn’t been told to me. Also it looked like spitballs and another substance on the ceiling above the bed. It made sleeping a bit uncomfortable along with the people above me running back and forth. Breakfast was good. When we got to breakfast about 8am, the host politely told me a few of the options will be a few minutes, such as eggs and biscuits. Checkout was even longer with only one person working and I had a question about my account. She was extremely polite and I told her I understood she is only one person. They need some help in there. We didn’t get in the pool. It’s very small and is outdoors. Only one family probably would fit at a time.

I paid extra choosing this hotel because I was traveling with several children and it advertised a swimming pool and breakfast, which would allow me to save money on food and activities while passing through. At check in, we were given a room and after opening the door, to our surprise was already occupied by another family. Which is DANGEROUS.. after getting our replacement room I ask about the pool and I find that the pool was closed and would not be opening during our stay so I had to find alternate activities which ended up costing me an additional $300+ the new room had stains on the couch and walls, the closet door was hard to open, I pulled a muscle in my stomach expecting it to open properly and worst of all, the bathroom door lock was broken. Maintenance came to fix it but before doing so offered the advice that I ask the kids to knock before entering. Once “fixed” the door still didn’t lock properly and could be pulled open while the lock was engaged which was extremely uncomfortable as every time I had to use the bathroom I was forced to sit and worry that some of the children would walk in.. which they did several times.. and then breakfast was horrible, the sausage taste like the bottom of a shoe, eggs were like bouncy balls.. it was all horrible so once again I had to spend more money on breakfast for the kids because no one would eat the terrible breakfast they offered. I ended up spending $450 extra just for choosing this hotel for one night. Will NOT return.

Checked in room was nice. Left out to go to dinner came back someone was in my room. That was really scary

Wonderful stay on the river. Several things were broken (like the rock elevator and the sauna), but we didn't mind that too much. The location was great, the room was great, and the restaurant was EXCELLENT. We would definitely stay again.

Pleasant

Superb

Clean room and nice staff

Exceptional

Nice size room that was comfortable. Breakfast was simple yet sufficient.

One less thing to worry about.

This my 4th stay and it’s been great every time!

The beds were really comfortable. The pool was closed during our stay.

it was easy to get into off the road every thing was good

Exceptional

Great hotel

Exceptional

Exceptional

Very comfortable bed. Nice staff. I’d recommend a stay here!

The front desk staff was phenomenal, friendly, and attentive. Everything we needed was easily accessible, making our stay very comfortable and convenient. My only concern was with the kitchen staff, who were not as friendly as I would have expected. However, that was a small issue compared to an otherwise excellent experience. Overall, I thoroughly enjoyed my stay and will definitely choose this property every time I visit my family in Charlotte!

The property was spacious and well kept.

Facility was clean and as expected. Front desk staff could be alittle more customer service oriented. By that I mean, they could get the next person in line and let them know they'll be right with them as they're finishing up admin task for prior customer. Acknowledge presence. With that being said, they weren't unprofessional or anything, but that's a tidbit to improve service.

Rooms are also modern. Bathroom needs a night light. Too much aeration with the sink and shower. Bedding, for the sofa bed, was missing from our room. Decent breakfast even though waffles were not offered. Good location and pretty easy to get around.

Enjoyed our stay.

The mattress in my room 119 was the worst mattress ever i didn't have any good rest I slept on the couch this mattress needs replacement immediately other than that everything was good clean room breakfast good and staff excellent and professional

Five stars

I love everything

Clean room

Loved it!

Staff was nice. We were comfortable and breakfast was tasty. Thanks.

Very clean, spacious rooms, well maintained.

The facility was cleaned. There should be more variety in the breakfast options.

The breakfast menu was very good. The only thing was that the cranberry juice was not available. It had orange juice instead, but the staff was very kind and helpful room was clean air-conditioning work just great.

Very friendly at the front desk and the location was convenient

It is a nice place to stay in

Clean spacious quiet rooms and a very quiet area too

I had an amazing stay . Everyone was very helpful and nice . I will recommend to someone else

Good property

The place is very clean, the staff is great, the beds are super comfortable, the only thing that was not great was the thin walls you can hear everything. But everything else was great!!!

Loved everything

Sheets were dirty bathroom wall had feces on the wall went to the front desk stood for 10 minutes no one never came checked out immediately

Perfect

I always enjoy my stay at this SpringHill suites. One of my favorites in Charlotte!

Cleanly and peaceful. Not near things though, you will need a car to get places but downtown is about 20 mins.

The room was amazing, most of the staff was friendly except one young lady at the front desk who didn’t seem very helpful when switching rooms for an extended stay. Breakfast was good as well. Thank you!

Good

Great hotel and friendly staff! Stayed here twice and both times were great!

Room clean. Comfortable

Everything was perfect except the pool was closed.

Stayed here for 3 nights hotel was clean and staff was friendly and helpful. Breakfast was great. Will stay here again!

Clean

Okay stay. Not spectacular but good

The stay was good. Will use again.

Clean room, no tub, helpful staff, good breakfast

Everything was great! Easy check in, very clean, quiet, staff very friendly and made us feel welcomed. Very comfortable there!

Breakfast was good. Air conditioning was perfect. The staff were so sweet and accommodating.

Yes

The fire pit was broken

Nice, clean property! Staff was very helpful.

I lived everything besides the staff. There was no housekeeping and when I asked for additional bedding I was told to come get it from the front desk.

As usual for Springhill this was a very comfortable stay. Property was immaculate inside and out. Good beds, softer lighting, spacious room, good breakfast.

Rooms were super nice, had a proper sleep.

The carpet had food crumbs on it and the shower wasn’t clean. Staff was amazing other than that my stay was decent.

The property was decent my bed had a few stains and the front desk who checked me in had a bad attitude overall for the price it was ok

The hotel was good overall, but diappointed there was no coffee or food for early risers.

The food was good and the ac kept the room cold

Nice, quite and clean

Everything about this hotel was great! Highly recommended

Everything Was Great From Check In To Check Out💫

Good visit. No issues

Clean room, friendly staff

Wonderful stay! The lobby was spotless, and the rooms were incredibly spacious and clean. The staff was friendly, and the breakfast was a great addition. Highly recommend!

It was nice.

The young woman who checked us in on the evening of March 19 was terrific. You could not ask for a better representative both professionally and personally speaking. She should be very proud of how she conducts herself and guests like myself greatly appreciate it. One thing I will add is we did have trouble accessing the internet. We tried many different ways and I thought I followed the front desks instructions but whether signing into Bonvoy or just clicking to access for free, nothing was working so we couldn’t use our IPads that require WiFi. That’s the only constructive thing to mention.

Clean room.

Perfect

The cleanliness of the shower could be improved.

Hotel was better than I expected. Excellent! I will return!

Clean, friendly but breakfast wasn’t very fresh.

The staff were really nice. The internet wasn't connecting the first night. On the following day, the internet was going in and out. It was very frustrating. The food was mediocre.

Great environment. Room was neat.

Yes

All was good

Everything was good with the exception of the water pressure in the shower And the breakfast.

Everything was exceptional!

Nice

Clean room, polite staff, good location. AC didn’t work well but we weren’t in our room most of the trip so it was okay.

It was clean and I had the gym to myself

Clean room and very nice staff would definitely stay again

We were only there to sleep as we were traveling through the area so overall it was an ok stay.

Amazing staff! Super friendly and helpful. Large rooms and very clean. Would absolutely stay here again!

Clean room

Room was clean and bed was comfortable. Hotels.com stated the hold for incidentals was $50 but it was actually $20 Per Day. Other than that would stay here again. Quiet area close to highway

It was great

👍

Nice and Clean

Staff and room were nice!

Staff was courteous. Room was lovely.

Staff was awesome ; room was very clean and quiet !

I will be back when I go back to Charlotte

More varieties

everything was great… nice staff, clean room & convenient commute to and from different places.

Room was clean, beds were comfy and the amenities were great.

The room was spacious. We had two queens and a trundle bed/couch. The walk-in closet was a great spot to keep all the clothes and luggage. The beds and pillows were comfortable and it was a quiet night. The black out curtains allowed for extra rest for the kids.

Check in was fast and check in person super nice

Very nice stay.

The room was ok. There were some questionable stains on the sofa that we never sat on. Please wash or replace cushions. It was giving 80s/90s Motel vibes. The shower was trash! Felt like someone was spitting on you. Please replace shower head. Bed was comfortable.

Everything was amazing

Not happy about that. Must ask for housekeeping. Room was great.

The first room we were given was not cleaned well at all. It smelled pretty bad too. Unfortunately we were there so late no cleaning staff was available. We ended up waiting in the hallway for the next room to be assigned and for a key to be brought up to us. At a little after 8am we were surprisingly awaken by the fire alarm! After a slight panic and rushing down 4 flights of stairs we were told it was burnt toast in the toaster.

The first room had some problems but the staff corrected it by changing our room right away.

Na

The room was clean, spacious

Clean, friendly staff and great location!

top notch

Room had stains on sofa and the tile in the bathroom was loose - they also charge you for parking which is insane. Breakfast was barebones - you will hear incoming planes all night - will NOT stay here again.

Overall, it was a good affordable stay. The breakfast was underwhelming, however the staff and room were great! A bar in the lobby would be the perfect addition.

Loved the experience overall. Although the walls and ceiling were VERY thin! I could hear everything on top of me and each time the person next to me used the restroom.

Nice area. Quiet. Clean.

I stayed for 5 nights. My room wasn't cleaned until night 4. They forgot to clean the sink. The last 2 nights, the people in the room next to me blared their TV all night. I couldn't sleep! I notified the front desk and they said they asked them to turn it down, but nothing changed. Not a restful stay

I was told at check in that we were required to pay $4 per night to park in their parking lot, which was ridiculous to me. I honestly could not believe that. I proceeded to ask the girl at check in, well, if we don't want to pay the $4 then where would we park our vehicles, She had no answer for me. I will not be staying at this hotel again.

Was disappointed only in the fact there was no restaurant at motel

Wonderful

The rooms were very clean and gorgeous.. the staff was very friendly and welcoming as well as the breakfast was very fulfilling. I will definitely be back

The hotel itself was ok, but our vehicle was broken into overnight. We found out after filing a report, and speaking with front desk that it is a common occurrence at this location. Had I known that, I would’ve chosen a different hotel and location.

Great very clean!!!!

Room was nice,big,clean

Yes

Clean room. Quiet. friendly staff.

Yes, but a little cold

Received a bill for parking a week after the stay, and was unaware there was a charge, considering I had to park on the street.

Clean room, staff were kind and helpful. Breakfast was typical hotel stuff that comes out these days. The breakfast wasn’t that warm so a microwave would have helped.

Very well maintained

We had a great smooth stay here! Clean and new feeling.

Good hotel and service.

Clean Room convenient to downtown Charlotte

Room was spotless and very well maintained.

I enjoyed my stay and the hotel was really clean! I love the fact that it was close to many restaurants in a good area. I would definitely stay here again next time when I come to charlotte, NC.

I wasn't pleased when housekeeping never showed up on the day that they were supposed to.

.

Very Clean and Peaceful

Spacious and clean, would definitely return. Impressive breakfast!

Breakfast was not good

Veey nice room for four people. The breakfast wasn't great.

Room was excellent, but had to report noise to the front desk. They did respond and quiet was restored after about a half hour. Continental breakfast at best was average.

love that the place is pet friendly however i didn't bring my fur baby as i was there to relax however the room next to ours had two fur babies one sounded small the other large as they barked for over two hours continuously . I reported that id been listening to them yap for hours attendant looked as if she couldn’t care less but thanked me for telling them . We went out to eat trying to get away from the noise 1 1/2 hours later you could still hear them barking from outside . After i realized no one cared but us I went next door and asked if they could try to get the dogs to stop . The family was nice and did do better with the continuous barking . we decided to not stay in the room as much we changed from a relaxing weekend to exploring the area so that we weren't so focused on the barking . Not that this place cares but other hotels could learn to put people with dogs on one corridor as with everyone with dogs maybe will not be disturbed so that people that come for relaxation don't have to be disturbed. Paid a good price for the room to not enjoy it .

When we arrived the young lady at the desk was not very friendly and seemed bothered by us. The breakfast options were very limited. The front desk in the morning was very friendly and greeted us.

The hotel itself is okay, and the room is clean. I would not stay at this hotel again due to the room layout, and not getting a good nights rest - the whole purpose of staying at a hotel.The pillows were so soft they got almost flat. We layered two and still didn't help. We requested firmer pillows and they seemed to be like the ones we already had in the room? No difference at all. I kept waking up to fluff my pillows. The layout part is the big kicker. It was atrocious. The bathroom door is a sliding door with a frosted glass panel, and the bed is right in front of the bathroom. As we started to get ready, or had to use the bathroom during the night, the light was a nuassance to whoever was sleeping. It was annoying enough even if you were at the sofa bed at the room entrance. It seemed as if other lights were one but it was the bathroom light through the door panel. We asked about switching rooms, and were told they are all the same. The breakfast was subpar and coffee was burnt. I walked to the coffee place 2 min away and police were in the parking due to smashed car windows. This was at 8am. When we checked out at 13pm and left, the glass was still in the parking lot. Not a sense of safety for everyone else leaving or arriving who had otherwise not even known about the incident. I included photos of the room layout.

Its was great

Room was really cute and cozy. Will def be back next time I visit Charlotte

I needed a good night of rest. Amazing bed and quiet before a long travel day.

The fridge didn’t stay on longer than two hours

Friendly staff, clean quiet room and delicious breakfast

Very friendly staff, clean, friendly and safe property

Was great. Room was very nice and clean. Staff was very friendly and helpful.

Beautiful, clean, close to lots of convenient stuff near by

Awesome

Nice and quiet

Great stay

Great when traveling with babies!

I stayed #135 for 2 nights. Everything was not bad but the chair looks broken and very wobbly

Clean, friendly and convenient!

The property was clean and the customer service was excellent. In addition, the hotel is located right off of the interstate and is accessible to many restaurants and shopping options.

The food for breakfast was not great. Limited choices and the eggs tasted like rubber. We were there for a week and it was the same two options overstay, and they just rotated. Then on the final day they had a third option. Not impressed

The staff was friendly and the room was very clean. They have good breakfast. It was a great experience.

Easy airport access. Limited breakfast. Quality of the interior finishes of room needs improvement.

Enjoyed the stay

Good hotel

Parking was tight around the front and the lobby was situated in a strange way. Not a lot of room to move around during breakfast, very warm as the sun burned through the thin curtain in the front of the building.

Clean, very cozy! Nice workers and great prices!!

Great hotel. It was immaculate. The hotel was recently renovated and was very nice.the staff was friendly and the very nice amenities.

It was a nice property

Staff was awesome,everything else was below average

Excellent will be staying there again when I go to Charlotte NC

The property itself was nice. Everything was clean. The only issue that I had is the breakfast food options were not good.

Although the front desk rep requested housekeeping service at check in for me and I asked the housekeeper in the hall if she would just remove the trash from the night before and bring clean towels nothing was done after the room was empty for over 4 hrs. Will not be staying at a Springhill Suites again I expected at least minimum service

Very very good!!

Staff was nice and professional. Will stay again

Great place to stay before heading to the airport.

Alot of parking but no cameras around in parking lot. They dont seem to care if anything would or should happen to your car. Ive seen reviews of breakins and luckily our car was fine but made us uneasy.

Great over all

Hello!! Whenever we come to Charlotte, this hotel is always our first choice to stay. We really enjoy this spot, but could we possibly have some GRITS on the breakfast bar? Princess also wanted to mention that it would be great to have a designated doggy area. Thanks!! :)

Slept great

Clean, nice people. Not a lot around, but a good Vietnamese restaurant with noodles and tea.

New hotel with modern decorum and room was very clean and ready for use. Beds were comfortable and A/C worked perfectly. Outdoor pool was really nice, minus the temperature due to the recent rain. Towels were provided and linens in the room were nice and big. The walk-in closet was wonderful and very spacious.

Everything was perfect!

Nice, convenient hotel. Will stay again.

Every thing

It was comfortable, and the staff was very helpful.

Easily the best hotel in the Charlotte area. Stayed at a few including some of the expensive ones Uptown for a conference. But this one was far and away the best hotel that I stayed at in the North Carolina area. Huge rooms, everything is clean and new. Highly recommend.

This hotel is one of the best for any stay in Charlotte. Great location, access to any part of Charlotte.

First time ever staying in North Carolina and we truly loved our room it was so spacious and clean.

cozy & clean

Girl at front desk was very nice and professional

They were very accommodating for my dog and me. They put us on the ground floor near the exit so I could take Daisie out as needed. The facility was clean and very quiet. Will definitely stay again!

The property was very accessible and well kept. We plan on returning to Charlotte in the near future and will look forward to staying at Springhill again.

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The only thing I would change is the orientation of the bathroom in our room. When traveling with others and you have to share a bathroom, the door is transparent so the light shines through even when you are trying to sleep. Other than that the room was nice and spacious

The breakfast on the weekend was not great at all

so clean and loved that it was close to a lot of stores and outlets

Property and staff were nice, however our rooms were not cleaned. Lots of misc. items paper, bottle caps, bandaid wrappers on the floor. We did notify staff, they sent a member to "Look" at it, She determined it did need to be cleaned and said someone would be up shortly. They never arrived. WE did notify them and the next day was told they "cleaned the room instead of a refresh. Bottle caps and bandaid wrappers remained on floor.

Great customer service, Michael at the front desk was awesome

Much air freshener like they were trying to cover up a smell. Triggered my allergies

Everything was good

The experience here was amazing from start to finish. I was there for 3 days and the food was amazing, the staff is so friendly and accommodating and they all went above and beyond to make our stay so comfortable. Thank you all so much for taking so much stress off our shoulders during our major move.

Great area and rooms look new.

Hotel was good for the first time being there the only suggestion is to make French toast sticks for breakfast 1 day that would be really good other no complaints

Excellent choice manager was great

very nice

Great experience

Property was great, really had everything you could want in a hotel

The buffet breakfast was not what I thought it would be. I'm not sure if normal items were out, but I thought there would be more offerings. Overall, I'd stay there again.

The bed was comfortable, the room was spacious and functional, and the staff was extremely friendly and helpful! It was a great place to stay, especially with pets.

Breakfast was not served the whole time I was told breakfast was available. Roaches were in middle on hallway on floor. Receptionist was not helpful when asked about locations to eat.

The rooms are smaller than pictured on website

10/10 experience. The king suite was perfect!! Staff was great!

I loved thw view of thw Airplanes coming in for a landing

The rooms were clean but dated. The upholstery needs to be cleaned and the walls need spackling and painting.

Good hotel

Great staff

Nice one night stay, plenty of staff. They did charge for parking and never asked if I had a car

Liked everything about the property, but didn't like not knowing about paying for parking.

The room was clean and comfortable.

Everything is fine except $ parking.

When I first got there, the front desk person was amazing! She was kind and patient. However, the property needs to be maintained. On the elevator, there was broken tile that you could easily trip over, the shower head was barely in the wall and the bathroom door was physically coming off the wall. The bathroom door locked from the inside and I called front desk. I needed to get my soap out the bathroom to check out. After about 20-30 minutes after I called, I went down to the front desk for help because no one showed up, I was given a screwdriver to open the door and was told it happens often due to the doors design. Typically, Marriott’s have a pretty decent breakfast, not here. All you got was paper thin bacon and pre made omelets not made with real eggs. The yogurts were spoiled and the juice machine was broken. Is a great location if you’re going to Carowinds but I probably wouldn’t stay there again.

Everyone was nice and friendly. It was quiet and in perfect location of everything

The stay was great. The hotel was very clean and the staff very polite and accommodating. There is a parking fee - about $5. In the hotel, sound travels well near the stairs and there were people (kids, maybe?) running up and down the stairs until well after midnight. I sleep heavy, it didn't matter to me. Others heard it though. Breakfast was pretty healthy fare.

The property wasn’t the best but for the price it was decent

Property is clean and room is good. Breakfast is probably a 3 out of 10

At my stay one of the pillow cases had some many stains on it I couldn’t believe someone would put that pillow case on a pillow I went to the front desk to show the clerk she didn’t care all she did is write what room is was in so she can have someone remove the pillow case no apologies, no sorry for the inconvenience nothing. Normally Springhill Suites are really nice but this one in Charlotte. Southwest is a no go

I've stayed at this property many times over the years. This time, the comforter had stains of old blood which was shocking and unsanitary. I may need to rethink staying there again.

Overall, the place was great. The showers were very warm, but not hot. The breakfast was all right, but had very few choices. The staff was very friendly and helpful. The rooms are very comfortable.

Great place to stay! Loved the staff, service and amenities. I’d definitely stay again.

Good place and roomy space

All of the staff were very friendly and accommodating. The property could use some updating, but it wasn't bad. I would stay there again.

Very clean and excellent layout of room. Only complaint was we booked for four adults and only had three sets of bath linens. When we asked front desk for additional bath linens they didn't have enough extra to give us.

The heat in room didn't work at all so we had to sleep in hoodies to stay warm. All they told us was maintenance had to fix it later. The bed wasn't that comfortable as previous SpringHill Suites. The occupants on our floor were loud and opening doors all night

Comfortable and spacious rooms, good location. Functional gym. Don’t think the need to charge for parking given the area and cost of rooms.

Good sized rooms, clean, decent gym, convenient location.

pretty nice .A little noisy but overall it was fine

I liked the setup of the room, only downside was the breakfast was just okay to me. Other than that our stay was great

The only thing I would mention is that the parking lot does get packed and you have to park around the back. But that’s about it. I would recommend this hotel to others.

Staff was friendly, room was very clean, bed was super comfy and breakfast was good!

Close to outlet and interstate