Best Western Grant Park Hotel

Pleasant

Superb

Pleasant

Very good

Exceptional

Check-in was simple enough. The AC was too noisy to use. The toilet didn't flush properly. The shower dripped all night long. The mattress was like a rock. There was no pod-tray in the coffee machine, so it was unusable. The fridge door was broken. The TV reception was appalling. There was no water in the vending machines. Only one elevator worked, at one point it was so busy it took almost half an hour just to get out of the building, it was only meant for 6 people but there were 9 people crammed into it, which is not safe. There was coffee in the lobby but it was cold and there was no decaf option. The only food on the premises are a massively expensive French bakery, which is edible at least, and a Chinese restaurant, but the food wasn't good there. No breakfast. Valet parking is over $50 per night, All in all we paid over $1000 for two nights in this dump. The facilities at the Motel 6 in Elk Grove are vastly superior and it's only a fifth of the price, even on a bad day. The time you save by staying in the city center is wasted just trying to get in and out of the building with the busted elevators. Don't stay here unless you hate yourself.

Great hotel, staff was friendly and helpful. Bed a little uncomfortable but if you like a firm mattress it’s a great hotel.

Great french bakery on the premesis.

Staff very friendly and helpful!

Location It was literally falling apart. Ceiling falling in clumps in the room. Water damage along the wall by the windows. Carpets were moist.

Nice place to stay at

Staff were super helpful from beginning to end. Everything was very clean in the room, and anything needed was just a phone call away. My only complaint is that there was not a safe in the room for valuables. Hotel is also in a perfect location to do downtown tourist attractions.

The room and sofa sleeper were tired and worn. It took several calls to get extra pillows. Ice maker was down during the entire time we stayed. They were gracious enough to hold our luggage the last day for us to pick up on our way back to the train station. It was a good location.

Good staff

Bed was comfortable. Location convenient for conference centre. Gym was a loose term, awful. I was road side and it was extremely noisy with horns, and people of their faces shouting all night.

No Continental breakfast when they said it was going to be

It just wasn’t very clean. The staff was helpful.

Room was clean, comfortable beds. The rooms need some updating and repair but you can't beat the location and price.

Really spacious room with nice views. There was not hair dryer in our room and even though we requested it never received it.

Area Dirty

There were plenty of good restaurants within walking distance. Beautiful Grant park is literally across the street. Short walk to the museum campus where you find Alder Planetarium, Shed Aquarium and the Field Museum. There’s also a Metra stop there. We noticed a cracked tile in the shower, where the curtain rod attached to the wall, so the curved rod hung down rather than curving out for more space. The bathroom is small. The beds and pillows aren’t very comfortable but are covered and free of bugs. The area around the in wall air conditioner is nasty looking and the bed is up against there so try not to look at it. Otherwise the room was clean. The entire building, once you are past the lobby, smells like stale cigarettes or an old bowling alley. We were pleasantly surprised to find a mini fridge in our room. Yay! There is one small microwave in the lobby for guests to share rather than one per room. So odd. To recap, this Best Western does the job if you need a cheaper room for a night or two.

Very good

They charged me 58 dollars for parking. Ridiculous.

Location, location, location It’s old and it shows - not in the reception but the room/bathroom.

It is so well located to things to do The pillows

Exceptional

Exceptional

Clean room, comfy bed.

Needs some updating, specifically needs more outlets in the room, but overall nice place. Great location to what we were in the city for.

Location of hotel was great, right across the street from Grant Park and was easily located. Value was fairly priced compared to surrounding hotels offered in the same area, you get what you pay for essentially. Went to 3 different ice machines on 3 different floors and none of them had ice available to use. There was also lack of ventilation available in the bathroom so it could get stuffy easily. TV was also a little small for viewing, but not the end of the world.

It was close to mostly everything. Close to public transportation. The walls are very thin. You can hear people speaking from the other room next door.

The staff were rude, and it was the worst hotel I've ever stayed.

It was close to downtown Chicago and it was connected to a very good bakery They need new pillows and also the walls is so thin that you can hear everything going on in the hotel. I heard a lady on the phone talking at six in the morning.

On a positive note, valet was prompt and the bakery next door was delicious.

This was a last minute add on to a business event in the city. The reviews made us think it would be nicer than any best western but no. The property is in poor outdated condition and while the room looked better than expected, I have never woken up so sore. The pillows offered zero support and the pain kept me up all night. Though I will say the room was clean. If you just need a bed, do it. The staff was fabulous!

The beds were clean and comfortable. The furniture, bathroom could use updating. The staff was very nice and prompt with requests which makes all the difference. Great location next to the park. Close to a Yolk restaurant and Trader Joe's.

Clean, working air conditioner, and great staff. Very good location as well.

Doors were loud and we could hear people talking and laughing in the next room over. Walls are super thin. Hotel seems old and in need of renovation.

No breakfast ...little away from main attraction

We were expecting to park on-site since we had a room reserved but the reservation didn't seem to matter. We ended up have to park 2 blocks away. That isn't very far but when you are expecting something it throws you off. Bathroom was quite small. The door was inches away from hitting the toilet. There are several bus stops really close & a train stop close too! Which was nice! The bakery adjacent to the hotel lobby was fantastic with a ton of options and you get 10% off by showing your room key! The air conditioning worked quite well. Elevator was compact. Only 2 elevators were in service which meant a bit of waiting when there were lots of people wanting on. Bed was way to squishy. Some people may like a softer bed. I do not.

Fantastic AC, clean rooms, friendly staff and an excellent location to walk to a ton of things

I have stayed here multiple times, and will continue to come. Staff is always very nice and helpful with questions. I did notice two spots on the ceiling that were peeling and some spots that look like they were about to. When we first arrived, the toilet sounded like it wouldn’t stop filling, but once we got it to flush, it was fine for the remainder of our stay. The room was very clean and well maintained. The air conditioning is amazing, you can choose the temperature, level, and consistency. The hotel also gives you 10% off at the bakery and two restaurants next door. We did not eat at the restaurants but the bakery is amazing.

Im not sure why there are so many negative comments/reviews. This hotel was decently priced, perfect for families and conveniently located. You had Shedd aquarium, Field museum, Grant park and Millennium park is a quick 15 min walk. The hotel is a little outdated as far as decor but its literally fine lol. Staff was friendly helpful attentive, room was clean even tho its a lil outdated. Theres a bakery attached, paris bauguette bakery. Delicious snack options. Overall we are delighted with our experience

The staff were very friendly and kind. No problems with the room. It was comfortable and clean. The only thing is the doors don’t quite close correctly but otherwise everything was good. Discounts were also give with the bakery and restaurant attached to the hotel which was nice and convenient.

Wry nice room, no issues.

Out dated. Room was not clean enough.

This is always my goto place to stay in the Loop. In the middle of everything. Close to the train. Always clean and never any issues. Staff is great. Quick check-ins. Pastries and coffee next door. What more do you need?

Convenient location, staff was great, but the hotel itself needs some help. Furniture all dinged up, we had a spot on the floor that always felt damp, paint chipping, beds aren’t that comfortable. The windows shook with the wind and the trains, just old looking. No on sight food, a cafe next to them offers 10% off but it’s a bakery cafe not a full on restaurant. $500 for that room was wild!

I don't know where this picture is from on the page but it definitely not at the Grant Park Hotel on Michigan Ave we stayed at!!!

Bathroom vent dirty. Bathtub took a long time to drain

Clean hotel, tv remote was tricky, staff was excellent and friendly, ice machine ran out of ice. Safe secure parking nearby. Overall we would stay here again!

Our room looked over the park. Fantastic view. Great location

Walking distance to Soldier Field. Staff was friendly and helpful.

Some of the features in the room were kinda run-down. There was a big, splintery chip in the door where it looks like a security chain was removed, and the bathroom counter had clearly seen better days, but the place was VERY well cleaned, housekeeping was impeccable. The staff were all very professional and courteous too. And the location can't be beat if you're looking to visit the Art Institute and other attractions!

My room was clean and it smell good. The staff was very helpful. I didn’t eat breakfast there but it’s a breakfast spot within walking distance of hotel. Activities and millennium Park to see The Bean was a 20 minute walk. I would definitely stay there again.

The bathroom has no counter top and the plugs were in a weird place. Not a bad stay, but I think the images are a little misleading.

The staff wasn’t welcoming and didn’t offer to help us. We had to go up to see if he was ready to check us in. The shower curtain in room 612 kept sliding down and water was going all over the floor. Not enough towels for one night stay and had to ask multiple times for new towels.

we've stayed there many times for years & have always been very satisfied .

Nice.

The rooms are nothing as what is described on Expedia. The front staff were extremely rude and unhelpful. The amenities Expedia claims the hotel has is false.

Breakfast at the pastry shop next door was good

I loved how it was near everything , no car needed , and how convenient in the same hotel you can get snacks and drinks 24 hours. If your from New York you know we are used to having bodegas open 24 hours so not even having to step out of the hotel to get your snacks and drinks 10 out of 10 and soo safe and secure. The staff were soo loving and helpful. The only thing is when you shower , water will be on the floor so we put 1 towel to step on and not fall but nothing bad. Also other hotels only give until 10AM for checkout and this one gives you till noon 😍

Amazing

N/A

Bathroom was a bit rough. Tub wouldn't drain, the drain cover was off, and the shower curtain was separating from the wall. The beds were comfortable enough and everything clean. The French bakery attached to the hotel was amazing. Within walking distance of the field museum, planetarium, and aquarium. Good enough for a quick trip to the city.

Clean room good services.

I have stayed there couple of times. But this time we were assigned to a very small and dark room. It was not properly cleaned. The drainage in the bathroom was very bad. It got clogged.

Clean room, friendly staff.

Public parking close by, make sure to pay for parking there. Main entrance and lobby was nice. Only one working elevator at the time. Bathroom had light mold on ceiling in one room, walls peeling in bathroom in second room. Staff was very friendly

Best Western has a nice relationship with cafe and restaurants at adjoining properties to allow a 10% discount for great food and drinks! Very convenient and tasty too!

Single glass windows. Hallway floor is uneven and no hot water in our room.

No free breakfast, parking at a cost, but cleanliness was good!

Great location, right across the street from the park.

Room needs updating, carpet appears stained frayed by windows, the half wall placement makes it hard to get around from bed without stubbing your toe. Praise our maid who didn’t allow a random stranger to get into our room. Location was pretty close to museums and lake front. Traffic noise was very loud.

minute walk! Staff were very nice and accommodating. Only thing I would say is both days we were there , there was no water in any vending machines so that was kind of hard since we had to leave the property to just get water. Overall it was a good stay!

Staff is super friendly and have excellent customer service. I recommend anyone to stay in this place. It has a bakery and a restaurant attached.

很划算

Needed room for the evening and it had everything necessary!

This is a very dated property. It looks like it has a new owner. Who's trying to patch it up but much work remains. For example, the beds are very lumpy, and the first room I was given had black mold on the bathroom ceiling. As black mold is dangerous the room should never have been rented. I got another room. I can recommend this hotel only it you have no other alternative given it's good location

Great. walking distance to the Bears game.

Room seemed clean and bed was very comfortable, but the road noise was very loud, to the point I had trouble sleeping and woke up a number of times. Staff were very friendly at check in.

More option for decaf coffee as well perhaps?

Location was perfect. Everything else was meh!!

The plug was falling out of the wall and there is a very odd and concerning stain on the couch. The paint in room and hallways is in severe need of repainting.

Clean room nice staff location was very convenient

The entire property felt like it wasn’t level, the room slanted in the middle, the carpeting was ripped and disgusting. Furniture and fixtures were outdated and very worn. Overall, just a terrible hotel. Would not stay again…ever.

Clean room and great staff

Front desk staff was helpful

limited amenities but wonderful, friendly staff

We lost power to our room on the last day of our stay. Valet parking was listed as available, but was sold out and we had to park several blocks away. It ended up being fine, but it just wasn't what we expected. No breakfast, only an attached restaurant that gives 10% off.

If you don't do much at the hotel other than just sleeping at nights, I guess it is fine. But it is not that clean, and no water in lobby. It smells when you turn on heater.

Hotel is pretty outdated and the door needs extra force to close. Room is kind of small and floor is dirty. Staff was friendly though.

The room was clean, it was quiet and the bed was comfortable

Our room was clean , staff was very friendly and extremely helpful. Will be staying again!

Great price for the location. Walking distance to museums, aquarium, parks and public transportation.

The AC kept the room cool.

This hotel is old and dated. The elevator is small and very slow. Also, there is the smell of weed in the hall way. The bed was very uncomfortable as well.

Really nice staff awesome location walking distance for a lot of places we enjoy it so much

Property location was great. Only like 15min away from soldier field. Lots of noises from high winds to the cleaning crew up so early in the morning. Beautiful hotel from outside but rooms do look a little old. An amazing thing that i really loved was the bakery next door💯

One word: Disappointing. Had to pay for parking, no breakfast offered as part of the stay. Not even a water bottle in the room. The worse part though was the room itself, the shelving lining where the fridge was at was falling apart and peeling, the bathroom was pretty ugly and small. The only real redeeming part is the view from my room of downtown was nice but outside of that, unless you’re in a pinch, spend a little extra for a nicer hotel

The hotel is ok

Rooms weren't the best maintained though. We had two rooms. In one the A/C barely could keep the room cool despite it being late March. The drain on the tub came loose (clearly having been glued in place a couple of times). There was a remnant of a splatter on the wall above the bathroom garbage that looked like it had been there for some time. The other room had a sticky spot on the carpet that seemed like it was some kind of gummy substance. The tub on that room didn't drain well. Soap dispenser in the shower was empty when we got the rooms. Front desk sent someone up right away, they filled it - but then the shanpoo ran out on the 2nd day (it apparently was nearly empty and wasn'tfilled either). Location is very convenient to the museums. Breakfast at the adjoining Paris Baguette was convenient, and the 10% off as a hotel guest was nice to have.

Bathroom was average

Free breakfast would be great, rooms primarily bathroom need ventilation fans....also have tvs that allow app download so members can log into their netflix and or hulu

The elevators are too small for my mobility scooter

Nice, quiet place to stay at, close to a lot of places to eat and to adventure out to.

Good hotel

Best place ever

Clean room

Clean room

Super friendly front desk staff

In the living room area this room did not making it hard to find a place to put plates and food

Great location for people taking the train into the city for the weekend. Clean room and reasonable price. Convenient to have coffee shop connected

The lobby, halls, and room were all very clean. There was an odd ledge to the bathroom we covered with a towel to avoid any trips. If they sanded this down or just made an actual step, it would have been better. Loved the location of the hotel.Walkable to anything by Grant Park. Easy to get to from Midway. Only major downside are the walls are thin. Getting ready in the morning, I can hear the person in the bathroom next to me singing in the shower. One of the nights two doors down, the guests were being pretty boastful and we could hear their entire conversations. My room did face the street/park so on a Saturday night, it was lovely. I personally did not mind the street noise, just didn't care to listen to my neighbors conversation at 930PM. Overall, the location, friendly staff, and price, I'd still recommend. 8 out of 10!

I loved everything

This was a fantastic hotel in a perfect location. Clean, comfortable and friendly staff. Right next to a bakery.

Decent hotel in the downtown Chicago area. Conveniently located near many walkable places in the area.

Noisy old heaters, but a cool view and clean sheets.

Rude staff (especially at night). Whoever was there for checkout was also rude. Broken shower curtain pole and shower didn’t drain. Vending machines for drinks don’t work (everything is sold out) on every floor. Pillows are uncomfortable. Poor noise insulation. Also, the entrance to the hotel had homeless people and others who made it feel unsafe, especially at night.

there was an altercation in the room next-door to us late Saturday night. Someone kept getting slammed up against our commondoor. There was shouting and cursing, and I could hear one guy say "I'm not going back to jail". The staff on duty and I both called the police. The group cleared out of the room after the staff. Member knocked and asked them to keep it down. Probably they were worried about getting arrested so they left voluntarily.

Good, central location. Front desk and valet were very accommodating.

The pictures shown were not what the property looks like , one two people can fit in elevator at a time. Still have t received my deposit back and I didn’t even stay there.

Typical best western, staff was friendly, the shower was fully open and soaked the bathroom every shower. Then it wouldn’t shut off fully so if you left it up it would flood the whole floor so had to put it down. Also the frost desk said to take picture of valet ticket just in case you lose ticket but when you go to get truck from guy he wanted the physical ticket (which we threw away because she said we could use picture).

Staff was very friendly but the room was not good. It was older which isn’t normally an issue but combined with the lack of cleanliness, it was not a place I’d stay at again. All the standard bottles - shampoo, conditioner, body wash, and hand soap - were totally empty. Our shower was filled with black hair upon arrival, and it did not drain. The AC/fan didn’t work well, and made a weird, frustrating sound all night.

The staff was wonderful today

Perfect location!!

It looks old inside

Fantastic area to be near the museums. Very comfortable room. The Parisian bakery is phenomenal.

Fantastic area to be near the museums. Very comfortable room. The Parisian bakery is phenomenal.

Everything was fantastic.

Perfect location

The staff was great and the hotel was located in a great area.

Always clean always convenient great area to get around. Saw your appointments too and also sightseeing.

It's a great place to stay if you want to be within walking distance of the museum campus. It's literally a place to sleep.

Subway was good

It was in a good location. The staff was very nice however I was breaking out in hives multiple times and I believe it’s due to the sheets. I have very sensitive skin and once something hits my skin I break into hives and I did not happen until I took a nap in the bed so I put a damper into my trip.

Easy check in, great service, nice heater for the cold weather!

I would definetly consider staying here again

Staff was very respectful and thoughtful

Bad experience

The room was terrible, my first day there I had no room because they didn’t have a replacement room available, the second room they gave me was molded, the third room they gave me was better but the wallpaper was wet the pictures were crooked and the room had a smell. All through the hallways and elevator it smelled like weed and the hallways smelled old. I was not compensated for having to wait until someone checked out to get a new room. They did give me meal tickets (that we did not use). Overall, this is not my first time staying here but it was by far the worst time and worst experience. I am completely dissatisfied with this 5 night stay.

Great location, the staff is very professional and really enjoyed my stay. Will be back again in the near future

Great location and friendly staff

Everything is going good. But the bathroom is not ready yet.

Room was very good. The staff was friendly and welcoming. The agent that checked us in was great. It was our first time in Chicago and we are glad to have stayed here.

Very good staff.

Room was unclean and bed begs in the room it waa terrible.

Accommodating, clean, and pleasant staff

poo

It was well worth it

Room was clean, staff was great, location is perfect!

We had to change rooms twice. The rooms were dirty or had very visible damage. The heat wasn't working in our 2nd room and the person next to us was smoking weed in his room all night and very loud. The staff was not helpful at all with anything.

A few things to note is that light can shine under the door (I blocked it with the provided ironing board), the room was small (that was not a problem for me, I was only there to sleep), and of course there was some city noise. I would also recommend using a parking app to buy nearby parking ahead of time. That simple and quick step will save you from any potential parking related headaches. To end on some compliments, the hotel is in a great spot in the city with plenty to do nearby. The staff were quite friendly during my brief interactions with them, the room was well maintained, and the view was pretty nice from the 7th floor room I had. :)

The staff were nice.

Great location.

The overall place was not what I expected from the pictures seems if they had a water leak but the work that was done was not up to par. Would not recommend anyone to stay there.

Nice

Room is clean

Room's were clean but the bathrooms can use some work.

Location

Nice staff, clean room, bathroom was okay there was a spot in the tub but great time.

Room was clean and well maintained, good view and comfortable. They were able to accommodate and check me in early. However, as someone who is a light sleeper, I had a loud neighbor next door :( which made it hard to fully relax. I contacted the front desk and they were able to send security up but the noise continued. Overall, it’s a very nice and comfortable hotel.

Halle’s/ elevators very dirty the alls in the room were dirty and smelled like mildew

The room was clean however the sink was clogged and the heat didnt work properly

The house keeper was amazing. Tried to see her before leaving, to say thank you for the great service, but was unable to locate her.

Staff were great. It’s a nice hotel and with the bakery and restaurant connected help on those cold days.

Everything and everyone was great. The only problem was that my bed seemed broken and it sunk in the middle. #324

Clean rooms and friendly, helpful staff. Thin walls and you will hear the Columbia College students playing their music from across the street if facing that way. But we didn’t mind!

Room was spotless. The bed was comfy and the staff was absolutely the best

Slow check in. Some corners were cut during cleaning the room

I paid more than the posted price

Great experience

The staff was phenomenal and so helpful and accommodating on the Chicago Marathon weekend. The rooms were clean and they were great about keeping our linens fresh. Perfect place to stay, would book again!

Your staff was so nice and helpful. They made a great impression. The heat in my room did not work. In fact, it continuously blew cold air off and on the entire time. It was miserable.

Affordable. Great location. Older hotel but served our needs. Nothing fancy.

Yes. Room was clean. I enjoyed visiting with the cleaning staff. The desk staff was always helpful giving directions. The adjoining restaurant had great food. The location could not be better for going to the "Chicago sites" that Chicago is known for. I plan to post a copy of the business card in a local chat group.

Yes

Clean room and the staff are great.

Our favorite place to stay for the Bears game!!!! Clean, 10 minute walk to soldier Field, but most importantly the friendliest staff. They always remember us. Such nice people.

Rooms were a little run down but the thing that was most confusing is that the pictures on the Expedia site are of the restaurant in the same building but not actually of the hotel. The pictures gives a sense of one thing then showing up I actually thought I was in the wrong hotel, a little bait and switch.

I had a great time. Would do it again.

Staff was amazing !!

Good for the price people wired but no so wired haha

Everything was great! Staff was kind.

No breakfast. Extra charge for parking.

We were supposed to Valet our car on Sunday after getting permission from the manager at check-in noting that we would be valet in a car and we were unable to because it was full. So we had to go and search for parking. Staff just seemed very unorganized at the front desk. The hotel appears very outdated, which was disappointing given the positive reviews. The beds were old and uncomfortable, with a mattress topper added in an attempt to improve comfort. The pillows were also worn and in need of replacement. Noise was a significant issue, as the rooms were not soundproof and inside and outside noise could be heard at all hours. Additionally, there were several individuals loitering in the hotel entrance hallway, which was concerning. Even though they did keep to themselves. There was also a noticeable smell of marijuana in our hotel hallway, which housekeeping attempted to address. On a positive note, the location was convenient and close to restaurants and museums. We felt safe walking in the area, even during the evening, and did not experience any safety issues outside of the hotel.

Good room for affordable service. Clean room and great staff

Outdated rooms with old furniture, dark, pieces missing painting.

Cons: -Rooms may be smaller than expected but they have everything you need -Sink in bathroom was leaking -Items around room looked worn like they will need replaced soon -Parking: the lots they suggest are a bit of a walk (which is difficult with any luggage). Valet is the other option, which is nice but a little pricy.

The room was really dirty and the management would not do anything about it. They said they would look into it and pass the message along but that never ended up happening.

Rooms need several minor repairs. Space is smaller than expected. No entrance pull through or out door heating lamps like nearby competitors had

The staff was very courteous when we checked in.

Clean room, good location and service.

The worst place to be ate we walked in and walked out

Affordable

Security wasn’t secure

Hotel was fine, just noisy.

Ok

Wonderful!

Nice and nice location.

It was ok, probably wouldn’t stay there again with other hotels being in the same price bracket.

Breakfast was not included

Overall wonderful

Nice

This stay was especially impacted by extremely poor WiFi performance. Over a five-day business trip, download speeds averaged no more than 5 Mbps, making it impossible to complete any serious work. When raised with the front desk, the issue was dismissed because “no one else has said anything,” and no effort was made to investigate or resolve it. Unfortunately, I’ll likely begin looking for another hotel for my annual stay.

Good location, quick check in with nice staff, only downside is that it is an older building and the tub drained very slowly

Clean room. Great location!

Está bien situado y cerca de todo

Infinite apples and coffee in the lobby was a nice touch. Staff was super friendly every time I came in and out.

Clean room, convenient location, easy check in.

bad facilities. AC is very old. Noisy and it doesn’t control room temperature very well. The price was low and it is compensated by the good location

Was spotless

Very friendly staff, great price. Bit of far walk to the sights but not too bad. Would stay again.

Staff was super friendly, rooms were a bit ronchy though... No complimentary water, spots on the shower, and came into the room with water sitting in the bathtub

Our bathroom door did not close all the way. The hallways smelt a little musty but overall the staff was pretty efficient.

Clean room, staff was helpful and pleasant.

They have removed all breakfast items, which we were unaware of. the rooms were clean and the staff was helpful. We asked for extra towels and they came quickly. The room heater was having issues and the maintenance came up and fixed within 5 minutes - he was friendly and had no issues after that... very pleased except for the breakfast.

Great shower Very nice, helpful, friendly staff We love this hotel. Our go to place for downtown Chicago. Great location for Bears games.

Helpful staff. Clean room. Great location.

Looked clean but there were stains on the sheets and the towels were so old they were nearly see through. Hotel does not offer breakfast but the Paris Bagguett next door is wonderful. Easy acces to public transport.

The room was great and comfy bed! The staff were kind and friendly. Chicago was awesome! The French pastries were delicious next door! Thank you guys for everything!

Check in at front desk was great. The room had not been cleaned at all quite disgusting.

It did nothing. Remote for tv didnt work until this morning. Shower water was luke warm ..it didn't get hot at all.

It's ok for the price and location, the building is old but the hotel is clean

Do yourself a favor: spend the extra $30 a night and upgrade to a place where you won’t wonder if the ceiling will collapse during your stay."

Great staff & Great location.

The building was too old. It was not neat. The towels were awful.

room was clean, though a few light bulb issues. Staff were very kind and friendly

Great customer service

Our room was terrible. The bathroom was in poor condition and they just slapped up some drywall mud on the ceiling and there was a gap in the wall. 5 degree difference at least from 1 side of the room to the other. Our room was freezing even with the thermostat up. Do not recommend this hotel.

appreciated paris baguette being next door! the building is old and not very sound proof. you could hear everyone else closing their doors or talking in hallways. it did the job but could really use some renovation.

Clean room, helpful staff

It was

Great customer service

Room was decent for the price. The door to the hallway had an inch or so gap at the bottom, which might be a concern to some.

When I walked in the room tired and cold and over the day the room was heated nice and warm that alone was everything to me I could shower n lay down without having to wait till it warm up and very clean and surprisingly smelled good I’m definitely staying there again also great view

Hairs in bathroom

Staff is nice, but hotel is old.

My stay was great for two days. Beautiful view of the park, city, lake view. The room was cozy and conveniently located near many restaurants and stores.

Probably

The room was clean and the staffs were very friendly and helpful.

Their service is terrible. I hate them and because of them my Chicago trip was the worst experience ive ever had, this was my first time visiting and last and soley because of this hotel!!

yes

It was good

Very old place. Not worth the money

Loved our stay here! Was easy to check in and staff was super friendly! Loved the area and the walk to millennium park was nice.

Excellent

Great location.

I had an awesome stay! They allowed me to check-in early for free, because I had to rush for a conference, and were super quick in responding, when I needed something. Also, there is a Paris Baguette right next to it and they give you a 10% discount for staying at the hotel. Overall, perfect place to stay!

Good time in Chicago

The one air conditioner heater was broke blowing cold in constantly. The bathroom floors were sticky. Refrigerator was in the wrong cabinet. Move the tv and refrigerator to the window area for more room. Clean under everything. The employees were wonderful. The location was great for the Bears game.

Clean room with a great view, very kind staff, and next to an amazing bakery! Extra points for being near public transportation: we took the metro from the airport to the hotel, and the bus line to the convention center is just around the corner. This is a great option at a relatively reasonable price!

Room needed a lot of handyman work. Toilet holder was falling apart the water from shower leaking out and electrical sockets loose. Pictures advertising didn't match what the rooms condition was

Very good

The hotel was not as advertised. This is very disappointing and should not display the hotel on the site the way you do because it’s not even the same hotel. We should get our money back. Terrible

It was decent. Great location, clean and quick service. For a place to sleep it did the trick.

Good location. Valet was pricey but it’s downtown Chicago

Great location ! Made exploring Chicago easy and convenient

No breakfast only coffee in lobby. Rooms are loud as single pane windows allow noise in from street and trains. Peeling ceiling over shower but rest of room and bath were clean. Daily Housekeeping. Nearby restuarants and a couple blocks from Roosevelt train station.

The hotel is located around a couple amazing brunch places and near grant park aswell. The room was very clean and provided the usual amenities. Would definitely recommend and come back if I’m ever around chicago again :)

Air conditioner/ heater was extremely loud and kept my wife up.

Room was very clean and comfortable, staff were very nice and helpful. Excellent price and experience.

Otherwise, our stay was good.

Will be back

Was a great stay but even on the 8th floor it was very noisy!

We did have a problem with the heating and air conditioning system- it was really noisy. The fan was loose.

Not worth the price - for 3 nights to pay over 1,000 was outrageous- cracked tiles in shower, wallpaper in bathroom stained and dirty. Dead cockroach in bathroom in lobby. A 2 star hotel at best.

Very well maintained Friendly helpful staff Adjacent to Paris Baguette patisserie for breakfast and wonderful treats Rooms well kept and comfortable without being luxurious- really all you need when you’re out and about An excellent choice for our needs

Very comfortable and clean rooms, centrally located, and an excellent bakery!

It's a bit outdated but the sheets were clean and the staff were friendly so I was happy.

wonderful

When arrived. Toilet needed fixing, shower knob was loose so it was hard to get a good temperature of water because the knob wouldn’t stay in place. Fridge knob was broken to turn the temp up in the fridge. Pillows were horrible like I didn't have anything. I had asked for a lake view, paid for it, and I couldn’t see it. Definitely can hear everything in the hotel room. Staff could be more social.

Parking is far away. Had to lug our luggage 2 blocks. The room was so stuffy, the heat/air was so loud it sounded like lawn mower starting up. The location is nice, that’s it.

Location was great. We could walk to several attractions. If you are going to a bears game very easy to walk to. The bakery/coffee shop connected to it was great. The hotel is a little dated but clean and safe. The only down side was the dog park right next door. I love dogs but waking up at 5 am to the barking is not how i want to wake up.

It was good

Very nice place

Easy to check in

Traffic noise..

hallways and rooms need updated/ enterance is very modern-doesn't match the rest of the hotel/ valet parking was amazing

Everyone I ask sad the noise from the mechanical things on the roof (9th) floor rooms was horrible. On my floor the road noise and the L-train was almost load. Sub $250 it’s OK, anything higher it’s a VERY maybe stay for me. Dinning options around the area a very good.

Staff was very professional, kind, and knowledgable. The room was clean. The facility it was well clean. The shops were just on the first floor of the hotel. I do recommend to provide a pen and maybe something for the customer to write on. For example, a small notepad. Many people who visit this area may need that small accommodation for work. The computer chair squeaks in the room squeaks. It needs some polyurethane grease. I can hear the noise from outside on the 6th floor.

It’s the most beautiful place that I have ever been, fabulous interior design and so comfortable, so on

Clean room, positioned in downtown close to Millennial Park and shopping areas. Valet parking only for $58/ night

This property smells dirt like an old brewery, poorly maintained, not worth it

Value

Friendly, helpful staff. Clean room. Easy walk to the field museum, shedd aquarium, and soldier field. Valet made parking super easy. Luggage hold made exploring the city convenient.

This hotel is definitely in need of a refresh. It is a great location and less expensive than others nearby so you get what you pay for in this case. We also found one bug in our bathroom when we arrived, but no other cleanliness issues than just the wear and tear type things of scuffed walls and just older looking.

The staff was friendly and the room clean but the property is old. None of the ice machines on the floors were working. Luckily there was a small mini fridge.

We had a nice stay. The room was clean and the lobby staff was very friendly. I would have rated it higher, but we had an issue with valet parking. Our truck was parked right outside the front desk area in clear view. It is of a stock height with no suspension lift. We paid for valet parking when we checked in, giving the make and model of our vehicle. There were no issues. Thirty minutes later, the front desk called us to inform us that the truck could not be accommodated. The valet fee was refunded but we had to park a block away. We chose this hotel because there were no valet parking restrictions noted. Apparently there needs to be and update of the hotel listing...

Everything was great! Only complaint is that the ice machine on the 8th floor would not produce ice:(

Room was old and dated. Mattress probably hasn’t been replaced in 30 years, feels like you’re sleeping directly on coils. Check-in staff was underwhelming. Not very enthusiastic like most hotels when you check into them. Bedding was clean and acceptable. Not much to say, as someone who travels a lot Chicago is a hard city to stay within company budget for hotel room, so unfortunately, some cities you just can’t win in especially in Chicago, where the fees and taxes are so high!

Beautiful park across the street.

Ok

Good

Great location. Hotel needs updates. Room needed maintenance to wallpaper, door closing.

Not very knowledgeable

clean room

Room was disgusting and smelt like fumes were coming out of the toilet. People just smoked weed all over the place only convenient thing was ability to walk to soldier Field easily.

Every one was super nice!

Front desk very accomodating , going check out clerk not equally pleasant.

Only 2 downsides. The terrible parking, but welcome to chicago, so i could look past that. The AC was an issue. Always having to hit the reset button all the way under the unit. It also leaked. Overall, id stay again in the future.

Not worth the price

Overall it’s great. Have an issue with their mandatory valet parking though. There isn’t enough room to park & check-in. We had to park half the car in a no-parking area. Front desk told us they would move it ASAP so we didn’t get a ticket; However, when they returned our car to us, we received a $70 parking ticket on the windshield. Front desk basically told us, “Sorry about your luck.” There is a self-park parking garage a couple blocks away for $70… I would recommend using that instead of the $60 valet parking at the hotel.

Everything was great. The only thing wish we could've checked in early.

Very courteous people working there. Were helpful with any questions I had.

Convenient location, friendly and helpful staff, nice bakery and restaurant attached to the hotel

This place is a run down third rate hotel with a good location. That's it.

Was visiting from Detroit and wanted to celebrate my daughter’s 5th birthday. Upon entering our room, everything was very old, door did NOT close fully, paint chipping on doors, janitors very rude, musty smell NOT worth $200. Called down and complained to front desk who came up observed the room and moved us to the 9th floor. He was very understanding and nice I appreciate him. Breakfast area was fully of gnats, we had to take our food back to the room to eat. I WILL NEVERRRRR return to this hotel or any hotel affiliated.

Needs a renovation but location was great!

It was a great location

It's the closest hotel to Northerly Island which makes it very easy to get back and forth from the concert venue.

Clean!

Good location access to transportation and walkable to grant park

In terms of the quality of the hotel, it's ok. It's an aging facility with super small elevators. Like many hotels of similar age, it smells old and it shows its age. But the staff keeps the place looking clean and they are responsive to customer needs and requests. Speaking of staff, I had very limited interactions with them but they were friendly and professional when I did interact with them. I'm torn about whether I'd stay there again. This place is close to Soldier Field, the Field Museum, Shed Aquarium and the Planetarium. Given the food options and nearby grocery, it's tough to beat for those looking to visit those attractions. And, the price is very reasonable. But, for those who like newer, modern facilities, you should look elsewhere for your stay.

Staff was nice

Good size and clean room and bathroom. The hotel was well located, near to public transit. There were good dining options very close to the hotel.

Staff was friendly.

Nice hotel and busy area. Parking is expensive

Overall clean but could use an update!

Great hotel very close to my concert venues. Thank you.

This was the worst state I have ever had first off. The bears felt like a rock and making loud noises every time you sit on it the bathroom toilet leaked few towels were dirty. Overall, the building was very old and need a much of a upgrade every time I went outside there were people just hanging out outside Like it was a corner store. I will never ever stay there again and I am just upset that I paid almost $300 per night for this experience.

The staff is very helpful and friendly, and the location is excellent.

The location is great but property is out dated. We had to go buy towels because the ones in room did not look right.

Property is clean and quiet. Close to parks and afew restaurants and convenience stores

The first night our shower broke, the toilet wouldn’t flush, and the toilet paper holder broke off. The beds are not comfortable. Vending machines for beverages were all broken so we had nothing to drink. We told front desk about these issues and they sent someone up to fix our room stuff- shower still would barely drain, and toilet wouldn’t flush at times. I will admit the location is nice since it’s next to grant park and there is also the Paris baguette place for breakfast but with all these issues we will not be returning.

Wish there was a safe in the room

Very close to football stadium

I thought for where the property was located it was excellent.very close to everything. The staff were delightful and knowledgeable. The only complaint I would have is a fan in the bathroom. After a couple people it can get stinky. Overall I love this place

The bathroom ceiling had mold. There was an old waterbottle and cap under the bed along with a welchs grape bag behind the nightstand.

Alot of noise all through the night. Should consider adding something to doors to lessen the slam on them. The carpet in the room seems real dated and ICK! The shower was a horror literal water came out all over we had to stack towels ti soak up the water and turning on/off water was a struggle as the knob not properly fixed

Located within walking distance of several options for eating. There is a bakery just down the hall from the main lobby. The property was okay. I would stay again. We were able to check our luggage on day of checkout until we were actually leaving for home. Cons: Had to slam the door in order for it to close tight enough to lock. Parking is non-existent, except via Valet, which was ridiculously expensive. However, they did provide in/out service, plus we could leave our car til 4:00 pm on day of check out.

I got there and space for maybe 5 vehicles to park on side of road in order to check in. There was suppose to be vallet parking, I got there 30 minutes after check in time and their parking garage was already full and no more vallet. They had pictures and addresses for 3 garages close to the hotel for me to try to use at MY own expense. For over $200 for one night, the mini fridge was so tiny it was hard to fit anything at all in it. You had to really shut the door and make sure that you heard it click, otherwise you could just push it open. The staff was friendly and the deposit was only $75. She told me which you get back right away after checkout. I said cool, so you dont have to wait for it, it will go back on my card at checkout tomorrow? She said yes, its over 31 hours after checkout and I have still not seen it in my account. If you use this hotel for the location, its walkable to soldier field and plenty to eat and do around. Just make sure if you have a car, you check out garages close. The 1 I used would have only cost 32 dollars for 24 hours, but thats only if there is no event going on that night. It was over $75 with spot hero and it was hard to find where to get back into the garage, many people same problem.

I had a great stay at the Best Western Grant Park Hotel. The best part about this hotel is definitely the location. There are plenty of good restaurants nearby, and both the Field Museum and the Shedd Aquarium are within a short walking distance. It’s also the perfect spot if you’re attending a concert at Soldier Field—you can easily walk there without worrying about transportation. Overall, it’s a very convenient place to stay if you want to enjoy Chicago’s attractions and events.

All noises from the streets below seemed to be amplified and somehow loader in our 9th story room than they are on the street, making sleeping difficult. Windows are not double paned making it VERY noise. Ice machine was out of order. Vending machines sold out of everything. Room seemed fairly outdated.

Great location.

Went for a concert at Soldier Field. Location was ideal for walking to and from the venue. The hotel walls are extremely thin, we could hear the radios from the cars below driving by, all night (we were on the 5th floor). Staff was very friendly. I would definitely stay here again.

Great place to stay for a concert or long weekend.

Love this property!

Hotel was fine. Good location for sure. I pulled up to valet behind a line of cars and a hotel worker told me to jump out and go find the valet and that he would watch my car. So I listened and the valet guy didn’t seem too happy. I said I would move it but he insisted I could just check in and give him the keys so I did. The next day the valet guy brought my car back to me and when he handed me the keys said “You’re the guy that parked back there right?” I said yes and then he walked past me and didn’t say anything else. I was really confused because it came off passive aggressive and very sudden. While getting ready to leave I looked into the hotel and he was creepily staring while standing in the window. Weird. Then as I pulled out and I looked one more time, he was still intensely staring at me while I drove off. Got home a few hours later and noticed a small scrape on my door that I’m pretty sure wasn’t there before. No proof that he did that but the way he acted when he gave me my car back made me feel like something was up and was really uncomfortable. It appeared to be fresh and I had never noticed it until after leaving the hotel.

The hotel was well kept and very clean.Had a great view from the 9th floor.The staff were friendly and accommodating. Breakfast was at a restaurant around the corner and was delcious.Coffee in the lobby was fresh.Overall excellent stay.Close location to the field museum, Northerly Island, and Soldier Field was

Room was filthy, beds had crumbs in the blankets, bathroom had hair everywhere, table in main room was sticky, absolutely enormous roach in one of the hallways. Completely disappointed, especially considering I paid $420 for one night to stay in disgusting conditions. The entire hotel needs to be renovated. Embarrassing in comparison to my stays at other Best Western properties

Was not high end, but by no means low end. Fits the budget just right with 2 supporting eateries downstairs. Grant park across the street n walkable to the loop n other attractions. Very nice stay.

Honestly a good bang for your buck if you don’t care about the frills. I would stay here again easily.

Nice place for a concert at soldier Field! It was a little noisy on the street outside and I didn’t find the bed particularly comfortable but perfectly acceptable otherwise

Not bad

For what we paid relative to the cost of other lodging in the area, it is a great value. Enough to overlook some of the oversights, including lack of housekeeping and slow turnaround when requesting this service directly from the front desk staff. Its location is the main reason to consider staying here as everything is within walking distance and there are plenty of public transportation options.

The room was in need of remodeling as it was very outdated. The carpet was sticky throughout and there were a fair number of bugs in the room. The elevator broke down twice during our stay and the fact that we had to pay $58 per day for parking was crazy.

Overall, I loved this hotel. The location was perfect, and my room was clean and lovely. The staff were all friendly and kind. My only complaint was that my mattress was surprisingly uncomfortable and lumpy.

Could use some upgrades for the price, can hear everything from the room next door.

Some items need updating

It is super close to Grant park.

Very dated hotel. Needs a serious remodel. Disappointed in the very small bathroom in the hotel room. Only one of the two elevators was working for a hotel with many floors. We lodged here for only one night which was the saving grace. Convenient in that it is located in downtown and near the L.

Accommodations were comfortable and generally clean.

The hotel is definitely a bit out of date and several things are not well maintained. Our room had a computer chair with chunks missing out of the arm rest and the shower didnt work at all. Which was an unpleasant discovery after coming home from a concert and being sweaty and exhausted. They did switch us to a new room but only had a queen room instead of 2 full beds. Not ideal, but at least we had a shower. The halls are not air conditioned and the elevators are old and shaky. One of the elevators was not working when we left and we ended up just taking the stairs. They definitely need to invest in some of the infrastructure of the hotel.

Great location , very walkable to many different attractions

M

The rooms were very small compared to other places we've stayed at in the area. The door on one of our cabinets was falling off. Bathroom door wouldn't close all the way. Hallway was very narrow which made it difficult to maneuver our stroller. The area the hotel is in feels safe. The hotel is close to a lot of restaurants, train and bus stations, and parks.

Pillows terrible. Pool was out of order, ice machines were down , convenient location to the bears stadium

It was a good hotel for the price.

The pictures advertised for this property are not the lobby photos, very misleading. The bathroom was so tiny I could barely close the door behind me

Friendly staff clean rooms

Great hotel!

Walk to convention center

Its nice to see that the hotel takes care of the hotel and on the side they have a restaurant that takes care of the food. For dessert they have a french bakery with wonderful pastries that are out of this world. Best combination I have seen that works well and is convenient to the people that stay here. Thank you!

The staff is not welcoming at all. We also felt they seemed to give early check in to other guests but we were ignored and not accomodated. The rooms are also not the cleanest. We called room service for spoons and they asked us to go get it from a nearby cafe. The area around is full of homeless folks - high and drunk. Definitely not recommended

The room was clean. Great location to the museums and the lake.

We did not have fitted bed sheet covering our matree a bit concerning and the others bad a sheet that was sewen together so there not taking it off to wash it BIG CONCERN.

Esmee and Brenda were wonderful.

Very nice room for the price! Very quiet!

Location is great

Hotel was in a central and convenient location but was quite aged and needs updating.

We were misled by the pictures of the property, rooms were very cramped and very outdated! And the hotel had the famous landlord special! When we asked to get a different room with possibly a different view and with a microwave, the receptionist was silent and proceeded to tell me he could have a tech come look at the TV. (In which we got the figured out). Location of the hotel was great, we were able to walk to the Shedd Aquarium, Field Museum, Millennium Park, etc.

We were given a key to a room and entered to find a family already in the room. After visiting the front desk again we were given another room. This room didn't have a shower curtain up so we had to wait for that to be brought up to us. The staff was friendly, but feel a little more attention to detail is needed.

The staff was friendly and helpful. Location wasn't awful, being across from Grant Park was nice but it was extremely loud and the hotel had a strange odor inside, even in the rooms (to the point where I had to buy air freshener). The hotel clearly hasn't been updated in a while; lots of peeling paint and stained carpet. My room had mold on the ceiling and again, a really unpleasant odor. The fitness center had several machines, but about half of them had "out of order" signs. The stairs to go to the upper floors are hard to access and seem to be reserved for staff; very difficult for customers to find and actually use when the elevator is taking a long time.

Bad odor

I booked lake view room but there was no lake view ,i hardly see the lakr

The staff were super nice. Only issue was the door too hard too open.

Location is perfect

The price was okay for the location

Not bad at all for an outdated facility. Definitely in need of updating. You get what you pay for. Will stay again.

I like the valet parking option and price.

Not many food options but the breakfast at Mei’s was excellent! The property is very worn down. MOLD on the ceiling OF OUR ROOM. Furniture looked like it sat pool side with wet towels.