Embassy Suites by Hilton Chicago Downtown River North

Property well located nearby to a lot of attractions and restaurants,friendly staff , I highly recommend this hotel

Friendly staff great service

Great location. Breakfast was a nice start to the day

Carpet was old and dirty. Breakfast was limited.

Second time stay at this hotel ! Very convenient and good price ,breakfast very good ,pool and all you need around .Highly recommend for a big family with kids .

Once the food did arrive it was good but if they’re going to serve breakfast from 6:30 to 9:30 it should be available. It almost feels like they do it on purpose so they serve less food to save money. Otherwise, it was fantastic

Unclear where to park used nearby parking garage - wish I had known about valet

Good average versatile hotel that will not win Michelin star.

Comfortable and clean! Breakfast and happy hour were great.

Although we checked in using the Hilton Honors app, our room was not available when we arrived. Had to wait in line for a while before getting service then to find out no room available. We had to sit in the lobby for more than 30 minutes so they can arrange a room for us at Hilton Garden Inn. They were very nice but it was very inconvenient to pack and rechecked in the next day.

Perfect for the price range. I also really liked the architecture and open air interior Nothing

Great location ! Staff was helpful, and rooms are cleaned daily. I appreciated the complimentary happy hour and morning breakfast. Overall Great Place!

Location convenient to everything river north

Great breakfast

Nice Nothing

Great location pretty much around everything. Hot breakfast in the morning and an evening happy hour with cocktails! Highly recommend!

Free breakfast Plenty of elevators to accommodate all guests Large suites with 3 sinks, microwave, dining table, Comfy pull out sofa Happy hour with free snacks and 2 free drinks per person per day Location was perfect- 1 block from main train station and many bus stops nearby Nothing - it was all fantastic!

Very good

Breakfast every morning and drinks every night were amazing!

Breakfast is amazing! Lots of choices. Good location and staff! Parking is so convenient! Will definitely stay again here.

This was a fun place to stay with my daughter

Amazing location. Hotel clean. Breakfast was great! Two complimentary drinks and snacks everyday was nice too! Only complaint is Air conditioner would reset on its own back to 75, no matter how many times I would change the setting. Made it way too warm when it was already hot and humid!

The location is perfect. The breakfast would be better.

Exceptional

Love Embassy Suites. Have stayed here 20 times and always works just fine. Thank you

Breakfast was included. It is no bad. The hotel offers two free drinks from 5-7 for each person.

Free breakfast was very delicious and cocktail hour was very nice

I thought the staff was excellent as they helped us with the baggage along with letting us check in a few hours early. They had another convention or something that was meeting in the lobby and everything went smoothly and uninterrupted.. make sure you get the breakfast too because it’s as good as it gets. I would recommend it again.

Exceptional

Location was good. Room was not cleaned every day despite asking. Iron stand n toilet was broken which had to be asked for repair. I wasn’t offered complimentary water bottles upon check in which was being done for other guests.

staff was very professional

Great hotel and excellent service.

Exceptional

Nice in general, but I didn’t like my room

An amazing stay! Very spacious for 3 people (which could’ve accommodated more honestly). Staff were very quick to help. An incredible variety of food for breakfast were also provided.

The location of this property was perfect for walking to Navy Pier, the Field Museum and Millennium Park.

They were never clear about the deposit and for two nights it was $400, plus they were never clear about the value of the parking lot and it was really high.

It’s a very centric hotel. A great place to start exploring Chicago in any direction. Great pricing, good quality rooms and very helpful staff.

Check in was at 4pm but our room wasn't ready until 5 because " they didn't have any housekeeping." Then we asked for a physical key and digital key, the front desk attendant said we could have both and they would both work, turns out he deactivated my digital key, and when I went back down to ask him to reactivate it he deactivated our physical key. Would not recommend staying here.

Spacious suite with plenty of room and clean. Overcrowded breakfast with not enough seating or variety of food choices.

The cleaning standards left much to be desired and failed to meet even my most minimal expectations; furthermore, serious security issues and an increase in the agreed-upon rate made my stay unpleasant.

#FamilyTravel 🏨✨

Stakl resonanle Location great Bar not so great

It was extremely confirmly well organized and constantly cleaned. Right in the middle of everything. Perfect for our children ages one, six, seven.

The room needs to be deep cleaned badly. The carpet was filthy, so you could just see the dirt buildup on it. The bathtub was giving sleazy motel; rusted and peeling. The bathroom ceiling needs to be redone and checked for mold, expeditiously! The doors and some of the walls looked as though someone throw up and splatter went everywhere. We spent almost 1300 for tonight plus an incidental fee of $200 unacceptable. The staff was friendly though.

Breakfast was great, enjoyed the living area of room. Very airy! Preferred the diced potatoes over the hash browns

Very good

Breakfast was great, enjoyed the living area of room. Very airy! Preferred the diced potatoes over the hash browns

Pool is pretty small. No chairs, just a few loungers. On site food is a pizza place that only makes pizza, and the crust is paper thin. It's like eating a cheese covered sticker. Stayed at many embassy suites over the years, this is the worst one to date.

Mid level.

The Service: The front desk/reception was being run by teenagers who clearly did not want to be there. They had terrible attitudes, lacked basic professionalism, and made check-in/interaction incredibly unpleasant.

There was no running water!!!!! From 10pm-5am you couldn't use the toilet, sink or shower! And our TV was broken so you couldn't even watch anything.

Overall, we had a very good experience here. Everything was solid, if not exceptional in any one area. Location was great, room was mostly clean, though it didn't seem like house cleaning vacuumed and cleaned the floors, The quality of the breakfast was not as high as I remembered, but the lines were reasonable and the food was plenty stocked. It was a very good value overall and I would stay here again.

There was no running water!!!!! From 10pm-5am you couldn't use the toilet, sink or shower! And our TV was broken so you couldn't even watch anything.

nice comfty beds & good breakfast price was alot very higher than normal

nice comfty beds & good breakfast price was alot very higher than normal

The room was clean and large. We liked that it had a fridge, microwave, and coffee maker and had a table and coach area separate from the bedroom section. The complimentary breakfast was really good with an option to create your own omlete. The location was just by the magnificent mile and a block away from the red line. As with any hotel in the big city parking wasn’t free but a closed parking lot was nearby. The closed pool was an extra addition, which my son enjoyed.

I really like the place. Room service was very helpful. The breakfast was on point. The two free drinks with snacks were excellent. I would go again.

I think there needs to be more staff for cleaning. The overall appearance was clean but the vents in the bathroom, under floating walls in the common areas were dusty and had pieces of trash under them. (Paper and bottle caps)(mezzanine level).

Maybe the tap that went off on Wednesday

The room was very quiet even the hotel was packed. The suite was very large with everything we needed, had a wonderful time. Breakfast was very basic, few items to choose from and the omelette station very slow because of long lines and only one person cooking. Breakfast is free (at check out time they made it clear is a hotel courtesy), so don't paid for it in your reservation and make sure you arrived with plenty time before the closing time because they shut down everything exactly at the time showed in the hotel card. Two free drinks in the evening at mezzanine level (with some popcorn, cheese or crackers). I think if they add one more person in peak times to the omelette station it will help a lot.

The room was very quiet even the hotel was packed. The suite was very large with everything we needed, had a wonderful time. Breakfast was very basic, few items to choose from and the omelette station very slow because of long lines and only one person cooking. Breakfast is free (at check out time they made it clear is a hotel courtesy), so don't paid for it in your reservation and make sure you arrived with plenty time before the closing time because they shut down everything exactly at the time showed in the hotel card. Two free drinks in the evening at mezzanine level (with some popcorn, cheese or crackers). I think if they add one more person in peak times to the omelette station it will help a lot.

Room dated and not clean, homeless people all over the lobby and breakfast area.

We did have a few minor issues like the room was not ready at 4, when we checked in, but the man at the counter was very kind and he did offer a different room. He also gave us a $10 off coupon for the restaurant and complimentary drinks. I wanted the corner view though, so we chose to wait until the room we reserved was ready. The sink in the bedroom never got hot water and at times, the water came out of the faucet brown. The bathroom water was fine though. Breakfast was great! All the staff and guests were wonderful. We met a housekeeper in the elevator during one of our trips out and she was so incredibly kind. We enjoyed our short visit with her. The location is also perfect! They offered in and out valet but we never took our car out, the location is so convenient. All in all, we would stay here again.

Was decent

The breakfast was really good. Very clean and spacious rooms

The staff was also very friendly and welcoming throughout the stay, which made the experience even better. The only thing I would suggest improving is the breakfast variety. While the breakfast was good, I feel it could offer a few more options to better match the overall level and quality of the hotel. Overall, I would definitely recommend this hotel because of its cleanliness, comfort, great service, and one of the best locations in Chicago.

The website displayed a picture with a hot tub although one was not present. The room was extremely loud until about 11pm due to city traffic, although I’m not sure what the hotel could do about that. There is no parking validation in the area so be prepared to spend another $80 for valet parking or walking to another location. All the garages nearby were $9 per 20 minutes. The breakfast was good with a lot of options. I missed cocktail hour but this is a nice amenity.

Breakfast was a 10/10. Hotel is in a great area. No safety concerns . Will return

Great stay. Great location

The breakfast was wonderful

Very clean rooms and incredible staff

They would not accommodate my original reservation. The omelettes station was very well run. We were on the 3rd floor facing State St & the noise level was off the charts. We were there Sat & Sun evening. It was the first warm weather & without rain for these people living in Chicago so that might be part of the reason. Fire trucks, ambulances, & cop car sirens every hour all night!

One of the secrets of Chicago breakfasts. 🍳 Such a fun place and well located.

Great hotel! Only problem was it’s on a noisy street. Even on the 11th floor we were awakened by street noise.

I did not know there is a 100 dollar upfront fee and I am still waiting for it to be back on my account.

The breakfast was great!

Breakfast is so bad-tasting filled with annoying kids

Everything great

The breakfast was amazing! However, housekeeping did not show up the second day of our stay.

You can't beat the location of this hotel; it’s perfect for walking to everything Downtown. The staff was super nice, too. The breakfast could have been a little more complete for an Embassy, but everything else made up for it. The rooms were very clean and really spacious. Would stay here again!

No complaints

Everything was great except parking. Parking costs $80 per day. People should keep it in mind.

Recomiendo el hotel especialmente por la ubicación y su delicioso desayuno. Solo la recepción no son muy ama

The staff at happy hour and breakfast and garage was excellent.

This hotel is fantastic! In a great location close to everything. The rooms were ver nice and spacious. Full service breakfast was also fantastic!

happy hour in the evening free drinks Free best breakfast Can self park close by

Recommend

Breakfast is awesome and we love the happy hour everyday! Definitely our favorite place to stay when coming into the city!

Great location$ access to many things

1 dresser drawer would not open. The shower leaked onto the floor. 2 of the exercise machines were very broken. The bathroom mirror is difficult to use for makeup application for short persons. I appreciated the location for shopping and eating out. We are very happy with the amount of exercise walking to get to Navy Pier, river boat tours, and easy access to ride shares for the museums and fountains.

We booked through a third-party for four adults. We specifically booked what was listed as a two room suite. It turns out that the Hilton and Embassy along with Expedia, provide you with a TWO ROOM hotel not a two BEDROOM hotel, much to our surprise. So we had four adult women over the age of 50 attempting to share two double beds, all enclosed in one bedroom. When telling the front desk they put us in the wrong room, they put us in a new room that was identical to the first room. It appears that some of the staff did not understand the difference between “bedroom” and “room” and neither do the people that put together the website. It was beyond frustrating, yet there was nothing we could do about it without spending $400 a night for a second room. We chose to squish together and one of us took the sofa bed, which of course was highly uncomfortable. A day manager shared they get the bedroom complaint often but yet don’t do anything about fixing the website listing. The safe, phone and lamp outlets did not work, They sent someone up to do those repairs while we were gone. We came back and nothing was fixed. The AC was located in the bedroom and pretty much only kept the bedroom cool. The breakfast was fine. The happy hour was basically popcorn and drinks. And when contacting Expedia, who reached out at the hotel, we were offered a measly 5000 Hilton honors points for our trouble which equates to about $25. Now tell me how I’m going to split that with these four people…

Everything was great. The room the breakfast and the great location. Will stay again.

The property is continently located, close to the Mag Mile, restaurants, etc. Overall the hotel was nice, free breakfast was a plus.

Poor staff communication and not helpful!

Great hotel, great location! Love the breakfast options, the free drink tickets for cocktail hour, etc.

I thoroughly enjoyed my stay at this hotel. The room was exceptionally comfortable, and every aspect of my experience was positive. I am confident that I will return to this hotel in the future.

Clean room, staff and breakfast all staff are friendly and breakfast was very good!

TV didn’t work, air conditioner had to have someone look at and it never did cool the room. Left a tip for housekeeping - no washclothes, glasses, toliet paper, coffee creamer.

Yes

Amazing atmosphere, staff was amazing . Loved it

Ac wasn’t great. Street noise from 11th floor was still so so loud.

This hotel was perfect for exploring Chicago! It's within walking distance to many attractions, sights, restaurants, shopping, etc. The pool was a hit with our kids and the full hot breakfast definitely helped us get the day started right. The room was spacious. It felt like a two-bedroom suite. An added bonus is happy hour each night where you get two free drinks! On top of that, the staff was very friendly, helpful and accommodating. This is probably where we will stay when we visit again!

Great stay for family on weekend getaway. Staff friendly and suggested things to see, complementary happy hour drinks 10/10 lol breakfast simple and organized and never really sad anything run out. Over all great place, location and room amenities fitted what we needed

Yes

Clean room, friendly staff, hot breakfast with a lot of options, excellent valet parking

Great

First red flag, guests in line behind me were able to successfully check-in. Frustrating, but I thought maybe it was because I had multiple rooms. Returned at 11:30pm and the staff brings up my reservation and tells me that they have NO ROOMS AVAILABLE, but they will move our reservations to their sister property of Hilton Garden Inn nearby. I won't bother commenting on the series of unbelievable issues that followed at the other hotel, but it was 2am before I was in a room. Staff at Embassy Suites were very apologetic, but no one ever offered a single explanation as to how this could have happened. I've never had issues using third party booking sites, but this experience definitely will make me second guess using Hotels.com again.

The availability of complementary wine window wax too short.

Great location - great team! Looking forward to our next visit !

Heat in our room broke twice. Front desk person did not show any compassion although it was below freezing outside. Maintenance guy fixed it but it broke again in the middle of the night. We slept in a freezing room. Another guy came in the morning and fixed it and said that the other person did not do it right. That is why it broke again. Told the front desk but just gave me a sorry. Will never book this hotel again!

The breakfast was hot and ready even after the start time of breakfast. They had plenty of options of fruit, cereal, milk and juices. AND it is surrounded by plenty of other options to eat and enjoy our time. Will definitely be coming back to enjoy!!

We had a very nice stay. Great location.

Rooms are outdated and small including suites, mildew odor in our bathroom, TV’s were not working had to call front desk. Air conditioner poor quality for cooling was warm. Left a day early just due to the accommodations and staff.

Property and room were clean. The clothing drawers were big enough for all of our stuff! Closet also had a lot of hangers! Bathroom needed a little upgrade but not bad. Breakfast was fantastic! Hotel was in a great location as well. Would definitely stay there again. We didn’t use valet but used the self parking garage a block away. Should have used Spot Hero to save more money but it was still $75 cheaper to park there instead of valet.

The first thing first comes the best thing in life’s are free, and the second thing live life and love every one

A couple defects in our shower/bathroom. Other than that I enjoyed my stay & would recommend to others!

The staff was excellent and the stay was enjoyable. Great location. I would definitely stay there again.

Good breakfast

Breakfast was very good. Hotel was very loud.

.

Very clean nice staff

Could not have asked for a better location, accommodations, or friendlier staff.

Great location for exploring the city. We walked to many destinations. Staff was friendly and helpful. Free breakfast was decent, and way better than expected. Only criticism would be the bathroom needed some work. When peeling paint is hanging from the ceiling, you gotta wonder. But overall, a good choice!

We loved it here! We have definitely found our go to spot for when we come to Chicago!

There is no on site parking was our only problem

The rooms get outdated- we could hear everything going on outside which woke my small children up many times and then on the other side of the room you could hear other guests. We did lose a note in the room and staff was not helpful with finishing my son’s stuffed animal.

I would highly recommend staying at this hotel! The property was clean, in a great location and had wonderful service. The breakfast included far exceeded other breakfasts offered at other hotels. The parking was also easily accessible. We received a free upgrade to a room that better suited our needs and this was something we didn’t even ask for. I will definitely be staying at this location again the next time I am in Chicago.

Great experience with the family. Love having the underground parking

Fresh breakfast was served and chef making omelette to our order was the highlight of the breakfast.

All good

No complaints at this property. Always stay here when I’m in Chicago. Great experience and in the center of everything

Clean room, good breakfast, great location. Kids loved having a pool

Breakfast was great, rooms were spacious, staff was helpful, location was central. Great hotel for families visiting Chicago.

Staff were very nice and helpful. Room was in need of some repair. The door between bedroom and sitting area was warped and it took great effort and made noise when opening. Bathroom door looked like it was cut at the bottom for some reason and shower ceiling looked like there was water damage.

Good location right in the middle of downtown.

Great

My favorite hotel

Great location, nice hotel, centrally, located near all the great Chicago experiences

c

Very clean hotel spacious well kept spacious rooms They serve breakfast every morning along with the cocktail hour in the evening for guest. It’s my second time staying at one of those properties.

It was excellent..everything

When arrived for check in to pay for room i booked with Expedia had no idea that i had to pay $100 a night for security deposit which was never mentioned to me with the hotel manager he helped us out with that we we’re able to get our rooms.

What a fantastic hotel. Walking distance to so much of downtown. The staff were polite and helpful, the room was great! My wife says “this is where we are staying when we come to Chicago from now on.”

Very Good breakfast

Great place

Can’t say enough great things here. Suite style room was spacious with two separate rooms, each with a tv so kids could do their thing. Location was perfect, easy to get to everything. Breakfast was excellent, they also gave us some free drinks at happy hour. Modern and very clean. Price was extremely fair. Could not have had a batter stay and will stay here again.

Excellent location, good service. Also, a nice omelette station. After hours employees were so nice while serving beverages. Good housekeeping, they go to the room every day.

I left everything about it. They were very friendly very nice helpful and always asked if we needed anything very clean. I loved it.

Really enjoyed our time!

Everything was great.

not the best stay for the price we paid

Great location. Rooms look slightly dated but are functional and large.

Our family of 4 checked in on Thursday and checked out on Sunday. We have stayed at several hotels in Chicago, but moved the Embassy Suites. The living room has a nice pullout couch that was surprisingly comfortable. The mini fridge was nice to keep some leftovers. We didn't use the microwave, but it was nice to have. The kids loved playing at the pool and really just loved playing in the room, too. We loved the separate living room area, so the kids had their own room at night. The free breakfast was by far the best free breakfast any hotel has ever offered that we've visited. It's so worth it, since it has something for everyone. The hot food consisted of eggs, breakfast potatoes/hash browns, sausage, and pancakes/waffles/French toast on rotation. There is also a chef to cook eggs/omelet to your liking. There's cereal, bagels, muffins, fruit, yogurt, and probably more that I missed. The staff at the hotel were all extremely nice and helpful. The location is in a prime location near Michigan Ave and the L. We also walked to Shedd Aquarium from the hotel. It's a trek, but so nice to walk by the lake. The kids both want to stay at the Embassy Suites the next time we stay in Chicago, so it got a 5 star rating in their eyes, too! Fabulous stay!!

Clean and easy check in.

The price was reasonable for what we experienced. The breakfast has an omelet station, which was great! The rest of the food were just average. Some foods were cold or soggy. Nothing special. Our biggest issue (which was partly out of their control) was the pool. Our kids were so excited about the hotel so they could swim! Unfortunately, the pool was closed for most of the evening because another child had an "incident" in the pool. The staff did tell us we could go down the block to swim at the pool of another hotel. When we considered that option, it was further than we wanted to walk with pool stuff and the pool looked much smaller. We were originally told the pool is usually closed for about an hour in these situations. Not only was the pool not opened an hour later, it was not open 13 hours later when we went the next morning! They did open up shortly after we wanted to swim in the morning. We had to adjust the itinerary of our trip because of this. Again, we recognize some things are out of the control of the hotel, but it was nevertheless disappointing.

The rooms are spacious. While the pool is rather small my kids loved it, and we went every evening. The breakfast was good, and offered a large variety of choices. With the nearby access to the redline I would recommend this hotel for anyone visiting downtown Chicago.

They didn’t clean our room even when I requested to be cleaned and we had to go and request towels and paper, breakfast is not good at all.

Super Family friendly, and right in the heart of dt Chicago great stay for pricing

Room was hot , we were 6 not enough of towels breakfast good staff were great

Breakfast was great compared to other hotels. The ac worked so that was good. The tv kept cutting off but i think it was because we were streaming so i wasnt too upset. Great staff!

The sheets were dirty and in the lobby it was dog poop

Breakfast is good. Clean room. NO A/C! Hot on the 8th floor. Overall a nice hotel.

Clean, friendly staffs, good service. Love happy hours with drinks and appetizers, breakfast service is awesome.

Staff

We had a nice stay. Enjoyed breakfast and amenities. Staff were wonderful

Very good hotel no complaints.

Great location, great staff, great rooms!

Ok

Everything was perfect. They even had free snacks and wines in the afternoon

Great location!

The happy hour was great for adults and kids with drinks and snacks! Breakfast being included was nice and had a ton of options as well.

But really it was very stuffy and no blankets and one bad pillow for the sofa bed. Though they arrived quickly once I called. Coffee maker did not work. The room gave off no comfort.

And definitely recommend and comeback

Clean room. Very good breakfast

We did have an issue with having our room serviced during our stay, after a long day out we came back to it still not being serviced, after asking the front desk they said they would put in the request so we hung out in the atrium for an hour and a half and it still wasn’t done, had to go down to the front desk again and ask which was very frustrating.

Perfect Property. I don’t like staying in the city but this was perfect

The rooms were great and we enjoyed the view of Chicago. The mezzanine and hallways were noisy on Easter night (and especially on the night before Easter) but the kids were sleeping on the fold-out couch and they didn’t mind, but the bedroom was quiet because it faced the outside. We loved the breakfast and happy hour (2 free alcohol drinks for adults and nachos, pretzels, pasta salad, and fountain drinks for everyone - super fun!!) It was a great trip to Chicago - and we loved how close the red line was - just a block away!

Room wasn’t as clean as I expected, stains on cushions just turned over, carpet , towels missing , unexpected charges.

Breakfast was great!

The pool was small and I felt like it was not clean. Kids couldn’t even see under water with their goggles. There were a lot of kids running around without parents and we had several knocks on our door from kids messing around. We did call down to the front desk and they sent security up immediately. So that was a plus! Employees were very attentive.

Maybe more invisible help! A new elevator system!

Check in was quick and easy. This hotel is very close to many shops and restaurants.

Elevators are a problem here. Sometimes we waited over 15 min for one to even come to our floor.

Excellent, everything was perfect. We have no complaints. I will be booking again in April

Comfortables rooms and great service. Breakfast was delicious.

Room waa big and nice. Staff was veey nive and friendly. The amenities were great a full breakfast and a free happy hour with drinks and food. The best part at the end when you check out at 11a if you had Vaket parking you could leave your car until 3p so that allowed us to tour more of the city without having to drive around through traffic or worry about our luggage.

nice staff

Clean staff very helpful

Excellent

The room was clean but phone was left in room even thought no land line. Curtain hooks were not properly functioning. Being near casino, we were a little crowded and full of all kinds of people and a tad noisy. All and all it was decent place for a one night stay. Also, no complimentary water or coffee pods in room but there was a coffee maker.

Great room, great breakfast

Great location, close to everything, clean room, friendly staff, included breakfast a plus. Thank you.

great services

Hotel is beautiful and located in the heart of everything. Starbucks outside is a plus. Breakfast is excellent and rooms are spacious. Wish they have a whirlpool

Was suppose to get connecting rooms and did not, In both rooms both remotes and phones did not work, we stood 2 nights and no one cleaned our room, not enough towels. The garage was great ! Valet was on point every time !

Great location and amenities but housekeeping could have been better.

Room was clean, beds weren't that comfortable. Other, than that I would stay there again.

Great

Great suite, friendly breakfast staff

Service was great, and the staff was very kind.

Outstanding

Stated 3 nights. Room clean and spacious. Breakfast was great. Elevators run a bit slow.

Great location, room was spacious, checkin fast and seemless, breakfast was top notch!! By far one of the best we have had in our travels

Amazing view

the room was hot and the shower curtain torn and the bathtub dirty.

The front desk staff was rude, unhelpful, they did not make an attempt to provide us with information regarding when our room would be ready. They seemed unaware about the hotels amenities and what was available. in particular it felt hosipitality, they told us that they upgraded the room after having had us wait for so, long but that was untrue, we were given the same room. as booked.

Room spotless and customer service was excellent

Yes

My favorite place to go. Would like to see a hot tub in the furnace

nice

Yes

Room was clean and beds were comfortable and breakfast was great but response time on guest services lacked

Everything was goood

Great location, clean and spacious room.

Nice location, clean room, Happy Hour passes, and included breakfast.

The staff were friendly, the room was clean, and this hotel is in a great location. We were able to walk to a lot of attractions. My main issue with this hotel is that it was too popular! It was really crowded when we were there and even with 4 elevators sometimes there was a wait. Still, I would definitely recommend it. The size of the room, full breakfast, and location all make it worth it.

Great Location

clean room, great location, good breakfast, friendly staff. The only thing I didn't like too much was there is no self parking and valet parking overnight was expensive.

overall was great, would definitely recommend! breakfast was great, the evening reception was a sweet bonus (they lay out little snacks every evening). pool was decent, fitness center was good not great. lobby and eating area are great, location downtown can't be beat!

Great location. Rooms were clean no comfortable beds.

Everything was amazing.. Great staff, Clean rooms, amenities was nice and they give all adults 21older a card for 2 free drinks a night for your entire stay..And the morning breakfast was amazing, pizzeria food was very delicious. Everything was charged to the room and I loved that.. I will be booking again very soon!!

Alma was so courteous and warm! She and the young man who takes care of storing the luggage have Superb customer service. They are the reason I would return to this hotel.

Love the room, space , location, food and amenities! Also the location is great

They gave us a handicap room that we didn’t need. No towel rack in bathroom argued with me about it to get one put in. So we had no counter space in bathroom bc I needed to put towels on counter. Food was good and when pool closed down they told us we could go to adjacent hotel which was nice. Just wish Alma wouldn’t of argued with me and I have it on texts

Nice San valentine 2026

Excellent place I would like to go back

Awesome

Clean room, well appointed for a family stay. Good walkable location.

Ivan is very rude

Everything!

We loved it. Everything was wonderful. Would stay here again without thinking twice.

The originally room they checked us into was terrible and nowhere near as nice as the photos in the listing. It also had water leaking from the ceiling from the room above. It had paint peeling on walls and ceilings throughout. A hole in the door. We reported this to the front desk and they moved us to a different room. They claimed they were “upgrading” us, but when we went to the new room it ended up being the exact same room that we were in previously, just on a different floor. In this new room, the carpet was stained and smelled terrible. The beds had stained bedding on them. The pullout couch bed didn’t work & wouldn’t come out so one of us had to sleep on the couch for 4 nights. The bathroom light would flicker on and off throughout the night and would not turn off so that kept one of the kids up at night since it was so bright. The windows are terribly thin and uninsulated so we got no sleep at all because of the loud noise of wind, cap cars, traffic all night, ambulances/firetruck sirens, people yelling up and down the busy streets, etc. The included breakfast was terrible. The eggs were watered down and mushy everyday, the pancakes were dry and hard/crispy, the sausage was cold everyday, it had a very small selection so we ended up having to buy breakfast elsewhere each morning which was expensive & we did not budget for that since we assumed we would be eating breakfast at the hotel each day, that’s actually one reason we booked this hotel. Really bad experience.

Very nice

The clean rooms and the staff was excellent.

Everything was very good

I stayed for 3 days they didnt clean my room and the breakfast was awful the pan sausages was hard and it was the only meat

Breakfast and evening snack

Yes

Great room, breakfast and the staff was very courteous.

The hotel was in a wonderful location to everything. A ton of food and shopping near by. The staff, breakfast and complimentary happy was fantastic. The down side was that the TV in our room never worked, part of the room were literally falling apart, we could hear the room next to us through the bathroom vent. Not muffled, clear as day. It kept our kids up all night, as they were very loud. I felt like that was a severe lack of privacy

The room was clean, the breakfast was great. The only downside is the bed was a little hard for my liking

Size of room

The valet and check in process went smooth. The room smelled and appeared nice upon entering however soon after we noticed how dusty it was, and I mean DUSTY. You could see where the carpet had been vacuumed and the spots that were missed had a THICK layer of dust. Very gross but we were just staying a night and would be out of the room most of the time. The ironing board was literally in pieces in the closet, I called the desk to request another and was told someone would bring another up right away but 45 minutes later it never came, we had an event and I couldn't wait so I had to prop the board up on chairs to iron. Returning to the room that evening I noticed no television remote so I called the desk to request one, they did bring the remote the NEXT MORNING 14 minutes before check out! Slight inconveniences but inconveniences nonetheless. Housekeeping must do better. The complimentary breakfast was fantastic, buffet style and other options made to order.

Great location, spacious rooms and amenities, awesome breakfast

Clean, quiet, friendly staff!

The location and the cleanliness

Happy with my experience

Great breakfast! Clean rooms! Wonderful happy hour! Great price! Our favorite hotel to stay at in Chicago!

Great staff, great room. Very clean and great service.

Good

Average

Staff was very warm and welcoming. Breakfast was delicious. The pool was very nice but needs to be shocked every week or after alot of swimmers have been in the pool! Absolutely loved valet, that was definitely a plus. And most of everything you wanna do in Chicago is right next to the hotel!!

Very kind and nice people

The shower curtain in our room was too short so water got on the floor.

Add in a pool n fitness center in a great downtown location n this place is a 10 outta 10

Room was good, other guests were loud

Room was nice but the customer service SUCKED! Front desk lady was very RUDE! I’m unsure if I will ever support a business who treats their customers like CRAP!

Staff was great! Rooms were good. It was very noisy and the elevators were a nightmare at all times.

Amenities

Only negatives (not deal breakers)- The room was great but the bathroom door and fan were aged. The fan was loud. So much I closed the door when sleeping. I had to be sure to push the door closed for it to latch so I could lock the door. But these are common hotel things.

Clean, and great service

Yes room was spotless

Everything was perfect including the wonderful breakfast where they cook fresh omelettes... But I had a 2 room suite and the front room was FREEZING.

M

Great Staff Clean Hotel! The heated pool was NOT heated but overall my stay was GREAT

Clean room, good customer service, my kids really enjoyed it

Rooms was clean, staff was amazing, and loved the breakfast! Best breakfast I’ve had at a hotel.

Had a few issues with check-in after a delayed flight but other than that was a good option for Lollapalooza weekend.

Clean, comfortable, & full breakfast 10/10 ⭐️⭐️⭐️⭐️⭐️

Overly cowards

Friendly desk staff, clean room. Fridge didn't have temp adjuster and contents froze, bottles broke.

Great staff and great service!

Too few elevators working…

Service was amazing and the staff were there for everything we needed. The rooms were extremely clean.

The text contact with hotel staff made us feel like we had concierge services. It was a fresh welcome for us. Great job

The room was clean. The staff was courteous! The breakfast was ok, the parking is charged extra-absolutely worth it!

Room had broken heating, for the two days I stayed with small kids. had to go to corner store and purchase small heater to keep room warm. At checkout I had to bring all my luggage down the stairs from fifth floor due to multiple out of order elevators. Restaurant on site was not family friendly. No children allowed due to bar. Was asked to order from pick up area only to take back to room. I wouldn’t recommend this hotel.

Everything was perfect

Not something in their control as I think 1-2 of the elevators were out of service but the elevators took forever to come and when they did 50% of the time they were full. Waited like 10min+ every time. The design also doesn’t lend it self to being super quiet

The cleaness of the room

Nice and clean

Clean and up beat environment!!! Great location!!

Room was good, beds were comfortable, sleeper sofa worked well, kitchenette was good.

This was a really nice place to stay, especially for the pricce! It’s located in a great location in downtown Chicago close to many restaurants, shops, and grocery stores, museums and public transportation!There are some wonderful cafés to visit right outside the hotel, including a French cafe, and a Trader Joe’s close by for extras needed during your stay. As for the hotel itself, the customer service was exceptional which I might add, is hard to come by these days! They were very accommodations and the perks were a plus! They have a wonderful happy hour in which you get free snacks and cocktails! I mean who wouldn’t love that Extra Perk? The pool is nice also. The only caveat is there’s no hot tub. The rooms were clean. The bed was comfortable, smelled good, felt cozy, shower was lively. Everything was really nice over all!

AC kept the room warm, staff was nice and helpful with travel accommodations

Good

Yes and a very helpful staff

The rooms was clean and the staff was great. Just had an issue the last day with a man harassing my family, and I but did report it to security and had to make a incident report

Great room. Great location. Everything was clean.

More housekeeping staff.

Always a great stay, clean, great breakfast, great pool.

Great location! Evening happy hour and the spacious and comfortable room was the cherry on top. Breakfast was good.

Rooms were a decent size, downside was that 2 of the 4 elevators weren’t working.

They have free breakfast and freshly made omelets which was delicious and different options of drinks and food. Pool was safe and clean for my kids. My overall experience was great!

We were traveling with two small children, and the pool was a major reason we chose to stay here. Our kids were very excited. Unfortunately, the pool was shut down on the first day. When we were finally able to access it on the second day, it was absolutely disgusting. The water was cloudy, grimy, and filled with hair and debris. While in the pool, I stepped on something at the bottom that appeared to be feces. It felt like we were swimming in muck rather than a properly maintained pool. We lasted approximately five minutes before immediately removing our children and showering. It felt unsafe and unsanitary. While the hotel looks decent on the surface, the longer you stay and the closer you look, the more you notice how dirty and poorly maintained it has become. Cleanliness clearly is not being prioritized. This was especially disappointing because we have stayed at this hotel before and had a much better experience. The quality has deteriorated significantly, and we will not be returning. I would strongly caution families, particularly those with young children, to look elsewhere.

It was clean room.. breakfast was good

Inside the hotel was amazing ! A little sketchy on the outside but overall satisfied with our stay.

Clean rooms, good service, pool area was nice and free breakfast.

The evening reception should have provide better selections of snacks.

Wonderful stay! The staff is so nice and friendly!! I believe her name is Alma. She so wonderful! Will definitely stay again! Beds were comfy/pillows are too soft (for my preference) but over all very nice!

This is a great place to stay with many restaurants options and shopping!! The room was clean and very spacious!! The elevators take a very very long time to come so just use the stairs!! But overall a great stay.

They only had two working elevators out of four the whole weekend and also Monday. It took 15-20 minutes to either get up or down .

The room was okay. However, there was a lot going on, quite the night life.

We never had housekeeping and it was annoying to come to a dirty room after being gone all day.

Check in was awful and rooms weren’t ready by check-in time. Elevators don’t work very well or quickly. Housekeeping tries to come in before official checkout time.

The staff were great! The room was pretty clean. The breakfast was amazing and, the kids loved to pool. The only issue we had was the elevator wait times. As that they were busy it made for long elevator wait times.

Room was spotless staff was wonderful and made sure everything was good and clean

We waited over an hour past check in to get into our room. The room then was not very clean. There were items on the floor and there were hairs in the bathroom.

room was emaculate and the staff were excellent as always

Room was clean. Service was fabulous!! Breakfast was great!! Location was perfect!!

Spotless and spacious room with mini fridge, microwave, coffee maker and sink. Two Smart TVs was a highlight; excellent location and delicious breakfast. Returned for longer stay Jan 2026, my hotel of choice in Chicago.

The manager said, no reservation. Never bothered to look and brain storm that he needed the confirmation number.

Good breakfast and pretty big room .Right next to all stores and restaurants ,casino and bars

Breakfast is amazing

Overall we enjoyed our stay. The hotel was conveniently located to areas we wanted to visit that was walkable. It was over all clean and staff were friendly. Breakfast was average. The made to order eggs were the best as the other hot foods weren’t great. However, we would stay again when in the area for our next visit, as the breakfast isn’t a make or break for our family since there are plenty of places around to enjoy meals.

.

Great stay.

Staff is always amazing here, we stay here every time. Special thank you to the operations manager Harvey who goes above and beyond!

I took several pictures. I would never expect that from the Hilton hotels. The staff were great !!!!!

I absolutely loved this property and my room! I actually paid more money just to stay longer before my flight. I can’t wait to go back and I will be staying at the Embassy Suites Chicago North! Thank you for the wonderful experience!

Nice location clean

The room was clean. The staff was friendly. The breakfast was not great, but not bad.

Nice hotel, but they really really really need to do something about the elevators. Only 2 work and at times I was waiting over 10 minutes for an available elevator.

This is a very accommodating hotel and really came through for us by having Apple Pay options and a pretty decent restaurant downstairs,

The staff were helpful. Rooms were comfortable, clean and quiet. There was a complementary happy hour when we arrived and the complementary breakfast is always a plus. The location was handy to the event we were attending. Only one real complaint was our bathroom sink was draining very slow.

Great service, friendly staff and very clean rooms

It was a great stay, we love out experience there 10/10 rooms clean, food amazing

Room was fine. No extra blankets and the phone in our room didn’t work. Biggest inconvenience was the elevators not working. Waited 20 minutes to get to the 8th floor

Everything we experienced at this location was perfect!! Thank you for a great place to stay for the weekend!

I really liked the ambience. The breakfast really good. Everything was fresh. The facility was pretty well kept. The only issue was that the pool had a ring around it.

The hotel is well kept: clean, no bad smell, updated, and clean. The staff at the happy hour and breakfast were all professional, friendly and hard working. The room was clean and nice. The w

All good

Great customer service

Yes, their staffs were courteous. The hotel is close to the subway and very close to differwnt stores/shops.

No fee for early check in. Paper towels.

Very crowed

Had a great stay.

It was super packed , no Coffe and no plates available, I think during holidays the breakfast time should be more flexible

Great service

My family and I have visited this property annually for the past 3 years. It’s perfectly located near Michigan Ave and the staff is amazing, particularly Alma! I can’t share enough how warm, welcoming, and helpful she is each visit. Breakfast is great and parking is somewhat on the pricier side but located underground which is a plus.

room was okay, carpet was really dirty

Everything was what I was expecting. Great staff, room was great. Have absolutely no complaints at all.

Our stay was lovely. Staff is helpful. Rooms were very clean and housekeeping does a great job. Elevators can be an issue when the hotel is busy. The free breakfast is very average but the cocktail hour is excellent.

Nice accomodation, complimentary snacks from 5:30 to 7:30 with variety of choices and unlimited soda. The breakfast is good so many choices.

Location

Yes

The staff was great and friendly. Room was big and comfortable. Had a microwave, sink and little fridge. There were moments that i night I felt too hot and then cold, i guess AC was not functioning well. The only two complaints that i had. First, there are 4 elevators but i don't know why they only put one to function and if we were lucky they would put one more. The lines to take the elevators were crazy long. Second, they had an issue with the laundry and only put two towels in our bathroom, we were three and we had to share the towels several times. For the rest everything was great. Would come back.

Room was perfectly clean and loved the layout.

Nice hotel

Housekeeping was not regular.

It has been the noisiest hotel i have ever stayed in, day and night its kids running up and down the corridors, yelling in the mezzanine till 1 or 2am. Staff wont do anything to put order in the hotel, its basically come in and do as you want. Stayed for 6 nights and got 1 decent night of sleep. To me this is the Motel 6 of Hilton hotels

Very clean room, great costumer service

Great stay … hotel was just perfect for our vacation

Clean room, good service

Breakfast was good! The rooms are a little smaller than typical embassy rooms due to it being downtown. Two elevators were down during my stay which made it difficult during the NYE rush. Nice lobby decorated nicely for holidays. Polite staff. Loved the fridge and microwave in the room

During peak hours, the elevators can become insufficient. Expanding the breakfast options would also improve the guest experience.

Amenities very neglected. Towels were stained , there was rust all over the bathtub

Good options of breakfast items.

Nice rooms and friendly staff

Room was in great condition staff was great. If they can add a more pools and elevators that would fix it but not possible.

My only complaint were the elevators, not putting all four elevators in operation during the day was an inconvenience for people on a tight schedule. We were on the 11th floor and had to take stairs multiple times due to the hotel only operating 2/4 elevators during the day. Also, the cleanliness around the edge of the pool was a little questionable as well. Like it needed to be scrubbed. But everything else was really great.

No habia champu cada vez que iban a limpiar la habitacion dejaban menos tohallas y el señor que hacia Los omelette en el desayuno un poco grosero y rudo por el resto todo super en el lobby la atencion excelente y eficaz

Leaking ceiling, television in from rm wasn't working

Hotel was great. It was very clean , the hot breakfast was great and they host a happy hour every day from 5:30 pm to 7pm which includes two drinks and some snacks. Very nice addition to our stay

The overall stay was ok. The staff was nice. The elevators were an issue, only 2 were working and there were long waits. The room was good and spacious but the bathrooms were outdated, the door was missing a panel and the wood was showing, the shower had stains and rust on the drain. The breakfast was really good and it was nice it was open until 1030am.

Convince

Room clean, employees nice

We stayed December 30-January 1 breakfast area was a disaster with no staff to clear tables both days. Food was cold and not properly refilled.

The staff was very nice and helpful

The air conditioning didn’t work

Nice they have a happy hour but could improve on the snack selection

Staff was amazing room eh was ok. The service was great though and they gave us fans and extra blankets no problem!

Great location and overall great value for a hotel with all the amenities in a perfect location

The elevators in this hotel are horrible for the size of the hotel. This is our 2nd stay here and both times they only had 2 working elevators out of 4. Even 4 is not enough for the amount of people in this building but only having 2 when check in/out time and breakfast is just frustrating.

Love staying here, staff was supper friendly. Very clean. Will definitely come back

The support staff and the bartenders were very good. The front desk was not very responsive when 2 of their 4 elevators were not working. We waited 15 minutes every time we wanted to use the elevator.

Checking in we were hit with a oh by the way you have to pay a $100 per DAY deposit. We had already paid for the entire stay and never saw anywhere we had to pay this deposit.The room, for what we paid, was a little run down, very dark and very small. Dont expect to get anywhere quickly. 4 elevators and we had to wait up to 20+ mins for an elevator. They are the worlds slowest elevators. The breakfast buffet leaves alot to be desired. We went at different times each day, very small selection and they ran out of items and they were not replaced. Seating is very limited. Each day breakfast seemed to get worse. When checking out ASK FOR AN ITEMIZED receipt!!!! Im glad i did. They tried to charge me over $300 for valet parking. We chose to street park or park in nearby parking garages as it was so much cheaper then their $80 a day fee. The upside is they offer free washer/dryer to do your laundry. Its within walking distance to many things. Would we stay here again? Probably not.

Clean, staff & centric place

The suite was nice.

Good

Too packed and a mad house

Hotel could use updating to their heating system. Stayed in a suite, the bedroom was warm the rest of the room was cold

Rooms were way too warm. It was uncomfortable sleeping at night. The elevators were extremely slow, sometimes taking 12-14 minutes for one to arrive. We took the stairs (7 flights) several times to save time.

We always love staying here! The evening reception and made to order breakfast is amazing! Location is perfect too.

Wouldn’t recommend

The room was in great con

The reason I am giving 4 stars is because the main reason we came to stay was the pool and it was cold and we could not enjoy it. Also, there was no shampoo or conditioner from day one and I requested via the robot chat but no one ever came to replinish it

Great

Great spot!!! Clean and great staff

Overall the property was nice. Beds are in need of some upgrades. Also the elevators here are an absolute nightmare. If they are busy it could mean a 10 minute trip back to your room. Front desk was amazing!

The 600 N. State Embassy Suites is at the center of Chicago's downtown area/experience. Pick a direction and Enjoy!!!

Elevators were so slow. We had to take the stairs most the time because the waiting around for the elevators to become available was at least 5-10 mins. The rooms would never cool down either.

Noisy，given open floor layout, all kinds of noise are easily heard door slam open / close, kids running, early breakfast/ lobby music, and in the room di di sounds was out vent when it runs, motor sounds from out door.

Room and amenities were outdated and many things in need of repair or replacement. Phone in our room didn't even have any cords so it was basically useless and we only had one remote to share between the TV in the bedroom and TV in the living space. Room service didn't come to drop off new towels after the first day and after requesting it the next day they came but still left us with no towels. Ended up taking the stairs the majority of the time to and from the 6th floor as 2 of their 4 elevators were broken the majority of the time. The free breakfast was very extensive and run as efficiently as it could be for such a large amount of people, but still resembled a stampedge with the lack of elevators being a real problem. Will check out other options next time we are in Chicago.

Everything went smoothly and we are extremely satisfied

Beautiful hotel, delicious breakfast, beautiful and clean room!

Clean rooms, awesome free evening drinks/snacks. The two main issues we had were that only two elevators worked, so at times, we waited 10 minutes without the elevator, and ended up walking up/down 7 flights of stairs. This issue caused the stairway to be packed all the time. The other issue was that when we first arrived into our room, the window was left open by someone prior to us arriving and it was well below freezing. It took two calls and over three hours to get someone to come and close the window with a certain tool.

Staff was great, clean, nice bed

I would like a refund for my stay, my room was not cleaned for the duration of my stay (5 nights) and I was bitten my bed bugs all over my body.

Good breakfast.

Room was dirty check in was slow. The elevators were awful. Amenities like towels and cups were sparse. Breakfast and happy hour were swamped with long times and poor quality items. Toilet clogged and had to ask multiple time for someone to come.

Breakfast too poor

Yes

Pool wasn’t working, food left in fridge from previous guest, and there were holes on the bed sheets. Completely unacceptable for over $300 a night

Great stay!

.

Room was amazing. Hotel was very warm.

Great one night stay for cheap.

The elevators were a nightmare causing a 20 minute wait to get from the parking garage to the lobby for check in and a similar issue trying to get to the parking garage after check out. We chose this hotel for the downtown location (great!) and the indoor pool as our family’s Christmas gift. Very disappointed that the pool was out of order our entire stay.

Overall, the state was amazing. I just did did not see housekeeping not one time did they clean my room they knocked on my door 8 o'clock of the morning of my checking out. I had to hunt them down for.

Room was in good condition. Breakfast and evening receptions were very decent as well.

We enjoyed our stay

Location is excellent. Omelette station is great. Can’t check in online if booking with Expedia. Wait for elevators is too long. Didn’t clean room during our entire stay. I just went ahead and grabbed clean towels from the carts in the hallway. The pool was out of service After I said I was going to switch hotels they told to go to the Hilton Garden Inn on the next block and tell them I was from the Embassy Suites and they let me use their pool. And they did. The hotel is severely understaffed, staff is good and patient, but can’t do it all.

It’s a good value for a suite with 2 rooms in River North

Property was pretty good. The shower ceiling was peeling but the shower was clean. Room was clean also

Facilities were first class. Breakfast was great.

Clean room. beautiful view from my nedroom

We stay here when we visit the city. Always clean, staff is great, rooms are great for two adults and a teenager. Complementary breakfast is a huge plus with great options. Perfect location to access all areas of the city.

Breakfast was amazing. The evening welcome was very nice too

Room was not kept up. Breakfast area was insufficient for size of hotel.

The room was clean and the breakfast buffet had a lot of varieties. There is a parking garage right next to the hotel which makes it easy to park overnight without needing a valet.

Super clean, great breakfast options. You can walk to just about anything from here, would stay again

Pool out of service,

I prefer Embassy Suite over any hotel. ES does not fail in quality, comfort, cleanliness. We enjoyed Chicago very much. Embassy Suite was in walking distance. Staff were very friendly.

First staff member we came across was check in was rude, standoffish, and not helpful. Not sure his name. Toilet was broken. Hair in fridge. And walls were so thin we could hear all our neighbors.

Pool was closed the entire time. No notice at check-in, no signs, etc. Again, aligned to lack of responsiveness to issues. Hotel is a great location, other guests were friendly, and provided food was a great value. There are a lot of options of places to stay and though I was properly compensated for my very sizable issue, I will choose a different property for my next trip.

This is a great family friendly hotel. The breakfast in the morning was phenomenal. Threw my daughter at 13 th birthday celebration with one of her friends and they had a great time. Mom and Dad also had a great time as well. The only thing about this hotel is the parking. It was $80 a night so you might get the room for a good value, but you also have to consider parking.

The hotel management was not helpful at all. They did not give complementary drinks during check ins because you can only use the coupons between 4:30 pm to 7 pm. I checked in at 7:30 and wasn’t given any drinks. They also don’t have a computer room with a functioning printer. The staff is also not well educated to provide any support. Rooms were good but the overall experience was below standard.

Thank you to the amazing staff!

pool not working

Excellent hotel, very well maintained rooms, great amenities, very good breakfast

Ame la habitación muy grande y todo limpio !!!! El breakfast también muy bueno

Staff was great and room was clean

I never was able to check in. The hotel didn’t provide any accommodations

Second room did not have washcloths, we requested them but noone provided them.. so we had to get one from our family in the adjacent room. A bit disappointed especially since it is holiday season.

Very displeased that the pool was shut down the entire week that we stayed here. When you pay for an amenity it would be nice if it were available. Housekeeping staff seemed very inconsistent as well.

It was super neato

Perfect!

The stay was good i guess, but there is no pool at the hotel and we needed to wait for long time for the elevators, we also had to take the stairs from 6th floor with 2 kids and the luggages bc the elevators are so full. But we enjoyed the breakfast! Its just that i booked the hotel for the pool. I hope they informed us ahead of time so that i dont have to bring our swim suits and vest for the kids.

Breakfast wasn’t worth even trying to wait in the lines for.

The staff was good and polite. The pool was closed which was a big disappointment for the kids. The room was good except outlets were loose.

I was not pleased. Our room was taken when we got there. Could not get any help with bags. I was by myself - it was ok

Perfect location, clean, delicious breakfast, and overall highly recommended.

Huge, clean rooms. I would have given a 5 star but the pool was closed.

The house keepers barged in our room while we were sleeping at 8 am and then again at 10:20 am and our check out is at 11…

We were in town for the football game and to spend time with the family in chicago, the location is great and the faciliy was upscale and comfortable. The room was clean with comfortable beds and friendly staff.

They haven’t credited the incidental charges back and it’s been over a week

Very disappointed that the pool was out of order and the hotel decided not to share that information in advance with guests. We booked for a fun winter trip for the kids and would’ve selected another property had we known the pool was closed. Please send out notice as many other hotel chains do for your guests.

Lovely hotel, clean, family friendly, central to many attractions and restaurants

Easy access to everything from this hotel. The metro, a grocery store, and so many restaurants. The room was clean. It had a mini fridge and microwave. The view was only ok and the pullout bed was pretty uncomfortable. Unfortunately I ended up sleeping on it with my adult sized child. But everything else was amazing. The staff were friendly. The hotel was clean. The bar and snacks were a nice touch.

The door in our room was broken and couldn’t even be closed. Staff told his housekeeping knew about it, but it wasn’t fixed before we checked in. No kind of compensation for it was offered.

Every aspect of our stay was great ! Staff cleanliness breakfast location . Parking was easy at the valet parking .

.

Beautiful experience

Room was great, staff was very friendly and courteous. Breakfast was great. Would stay again

Nightly snacks and free drinks were a bonus!

The elevators took way too long. The staff was nice though.

Clean room

free alc beverages at night, huge breakfast

The inside Italian restaurant was fabulous.

Great

Love itm

Sweet staff, clean room, good food, safe

Staff was really kind and helpful

They couldn’t find my reservation, had us waiting an hour to check in

overall very good

Great location, several dining options nearby, clean.

Loved how large the room was, great location, loved having a refrigerator and a microwave. Fun that they had both a free breakfast and cocktail hour. It was packed with long lines at both but was a nice perk. Close to so many things, Jewel grocery store was a block away for last minute things. Would stay here again

Everything was wonderful as always - however big bummer was the pool was closed for Maintence

Staff and amenities.

Staff was very helpful and prompt both at reception desk and breakfast. Breakfast options were amazing! The hotel and room was beautiful and spotless! Best value ever!!!

Everything good

Of back and fourth trying to get a new key, we ended up needing our door to be recoded which took over an hour and we had to wait for them to be done so we could go to dinner. This was our first night so it was a little frustrating. However. Staff is very kind and the happy hour and breakfast is very nice.

Staff was exceptional! No complaints other than our room was directly in front of the elevator so it was a little loud on occasion 😔 but at the same time, it was convenient. ☺️

Horrible front desk staff. It took 30 minutes to check in at 1:30am (with reservations) despite 2 people working the counter and being the only ones there. We got to our rooms to see we were given the wrong bed configuration. Back downstairs for another 15 minutes to get it sorted out. The next day we returned after sightseeing to find ourselves locked out of our room because they claimed we only reserved them for one night. When I showed documentation of our 2 night stay, it still took them 10-15 minutes to fix it with no apology. Rooms were for 6 people and only had 1 blanket and 3 towels.

They never came to clean the room

The room was neat and clean. The bathroom was roomy and clean. There was sufficient space in the room. We had 2 adults and 2 teens and a 9 year old. Unfortunately the fold out couch was very small and uncomfortable. Loved the fresh breakfast and had a delicious made to order omelet. We will return again while visiting the city.

Great location, close to CTA. We were able to get a parking spot through spot hero in a garage right around the corner for $50 for 2 days. Love the breakfast and happy hour!

Room was really nice and large. Great location and the front desk lady was really nice

Spacious rooms , free drinks and great breakfast

Very good

Clean room, spacious, and nice amenities. Enjoyed the breakfast with good variety.

Rooms were clean and bigger. Breakfast and happy hour was a nice plus. Again the team serving us was great.

Room was clean and spacious, staff was very nice and amazing. Happy Hour drinks and an amazing breakfast. Vallet was very prompt, i seen other complaints about it being cold but yes by the windows with the shades open during winter it was a little chilly but as soon as the heat came on it was toasty. I will definitely stay again

The stay was fantastic and the room was very spacious.

Love the breakfast! Great location!

It was very perfect for what i came to Chicago for. Walkable to every landmark downtown.

Great place always.

Room was very nice. Clean except we found a dirty plate under the table. Breakfast every morning was great. Happy hour food left a little to be desired, as we don't drink alcohol for the free drinks. Staff was very good.

Love the open space interior. Thanks for breakfast and happy hour!

I loved the room, the accommodations, and the staff

Great

Clean rooms, nice atmosphere. Helpful staff

Loved the location, everything was clean, friendly staff & free drinks during happy hour reception!

Great location, we could easily walk to the magnificent mile, navy pier was 1 mile away and lots of great shopping and Christmas lights within walking distance. The made to order omelettes in the morning were excellent, and the drinks were enjoyed during the complementary happy hour.

Breakfast was a good selection and kept fresh, manager reception was nice, except for the snacks. Would have been better to just have popcorn, instead of animal crackers, vegetables and chex mix. Thank goodness there were free drinks. The front desk staff were a little hard to understand. The room was too hot and unable to adjust temperature. But we made do. They could use new pillows. Those were horrible. Would I stay again. Yes, the location was great, close to the red line, michigan ave and lots of restaurants.

Everything was prefect. My only gripe was the heat was not heating as it should on 80 degrees. It was 20 degrees outside everyday. Other than that i will definitely return for another stay.. staff and Valetn were very professional and accommodating...10 star stay...

Phone and microwave did not work - chipped drinking glass replaced with “paper” cups after complaint- bedroom door had major possible water damage causing noise when opening and closing- no do not disturb sign in the room - due to no phone had to physically go to front desk to complain, non of these issues were resolved even though they said an engineer would come to check. No one ever came. upon check out manager gave 10,000 points but due to the amount paid per night this was not good enough. It was a 50th birthday celebration so very disappointed

Clean