Eurostars Magnificent Mile

This is a very cute boutique hotel. Relatively clean an within walking distance to a lot of destination locations.

Superb

Very good

Best valet service I’ve experienced, highly trained and exceptionally friendly. Front desk staff and all other staff also extremely friendly and helpful. The room was amazing and very well priced. Definitely will return whenever we come back to Chicago!

The property was definitely clean and the staff was very welcoming, from valet to front desk and the team at the restaurant. Unfortunately the balcony that we had in the room was unusable. Over all good stay.

Everything was great!

Not great need to update rooms

It is well placed. Good breakfasts

Passable

Good

My only complaint and it's very stupid and not worth the attention. Its the bed pillows there too soft and highly uncomfortable. I had to stack them for comfort and firmness. Once again nothing major..

The room was clean. The staff were friendly. The hotel was in such a convenient location and the view was amazing.

Restaurant at hotel amazing

I've stayed here many times for business and its a great boutique hotel. The staff is always exceptional. I was a little dissapointed in my king mattress. I am usually pretty tolerant, but this visit in particular had a mattress like I was in the Grand Canyon! Need to replace. I will still return because I love this hotel so much.

Niiiiice

Very nice

We loved our room! Views at night are gorgeous! Room service did not disappoint.

First time in Chicago and this hotel is so beautiful! Just like the photos, and the rooms have such an amazing view!!! Definitely would stay here again!!!!

Amazing view! We stayed on the 21st floor and it was breathtaking!! We will be back 💐

Amazing room

Superb

The restaurant downstairs was absolutely amazing. The view from the room was stunning. The room was clean. The location was perfect for a solo trip. I was able to walk everywhere from this hotel. N/A

The location was perfect, the staff was very attentive and friendly and we had corner rooms with amazing views!

Staff was kind, gym had a gorgeous view, loved the floor to ceiling windows, restaurants was great! And overall great location

Great staff and room was very clean

I purchased four rooms and I was there for four to five days with different family members. I have to say the best part about this hotel is the staff; they're very helpful and nice, absolutely every one of them. The shower is really amazing. It was probably the strongest rainfall shower I'd ever visited in any hotel in over 20 years. Nice refrigerator, coffee maker, great desk area, lots of places to put your luggage. The air conditioner: as long as you don't leave it on auto and put it on low, it was perfect to cool the room. You put it on auto then it does auto shut off. TV system was great. I was able to hook up my own super box and the internet was 50 Mbps or faster. The hotel location is perfect. Ubers were able to pick us up right out in front and we're within walking distance for everything that we wanted. The beds and the linen were perfect, no problems there. The only thing I would say is if you're used to a blackout room, make sure you bring an eye mask because most of the hotels in Chicago have a blind system so you'll get cracks of light. There were some door slam issues. You know how some hotel doors will slam but really I didn't have any problems sleeping. Some of my other guests said that it can get loud but everybody was able to sleep well enough.

Great location

Loud noise of AC and vents at night

Didn’t use the amenities or try the restaurant/bar.

No amenities. Bathroom sink has a crack and hair in it. A/C unit makes a lot of noise all night long and abruptly turns on and off so it startles you out of sleep all night long. Located across from apartment bldg and even though I was on a high floor the people across the street in high rise apartment had a very loud balcony party until 2am so the Location is not good. Desk girl was rude. Not at all helpful when I asked her about dinner options close by. Basically said “you need to google that”. We were asking what is closest for walking as it was later after 8pm on a weeknight and places close early. Also concerned about safety of walking after dark vs getting uber. She offered no suggestions of any places. Acted like she didn’t want to be there. Another guest’s luggage had been in hold room while they were out and when they came to gather it (as we were checking in) the staff was frantic bc it was “lost”. It wasn’t found in the 15 minutes we were checking in. I wouldn’t trust this hotel. And I’ll never stay here again. First & Last for me.

Exceptional

Had an amazing stay here!

Amazing stay and beautiful views!

The hotel staff was very friendly and inviting on all shifts. Also the parking garage is two blocks down from the hotel which wasn’t a problem for me but plan accordingly. The room was very clean and house keeping dose a nice job tidying up during the stay. Very close to all attractions. Also the view of the city is everything you could hope for!

Beautiful! Loved the corner suite with floor to ceiling windows. Totally worth it!!

Exceptional

The staff promptly moved us to another room, but we encountered the same issue, with an even larger gap around the door. We were informed that all rooms on that side of the hotel have similar door gaps and that no other rooms were available for relocation. While we appreciated the staff’s efforts to address our concerns, the lack of privacy caused by the door condition negatively impacted our stay.

Attentive staff

The people are nice but the property is old and showing it's age. The staff do their best.

The restaurant service is also great, I had a delicious breakfast and they have a very appealing brunch package. I will be coming back every time I have to work in Chicago!

I had a non working tv also the room was not as pictured. Was not pleased !

The staff and valet parking people super rude

the staff of the hotel were supeer rude and ignorant Special the people who were working in the valet parking. They were super rude and unpolite and they’re never been downstairs. that’s one of the biggest issue of that hotel and they charge me $68 per night for the valet parking because they do not have parking and the people were super rude. Because of those people I do not want to visit that hotel anymore. The hotel itself was good, but the people were awful. The staff and valet parking people super rude

We didn’t love the room set up with the glass shower. And the elevators were very slow but the staff was great.

Ac unit was not working, I had it in 65 and my family was sweating. Even after they sent someone to fix it. Still the same.

The hotel was in a great location for access to the Magnificent Mile and not too far from the Art Institute and Navy Pier. Because of that though, it was loud all day and night between the sirens and the honking and blasting music. We stayed through a week so this was not just a weekend thing, it’s just loud. If you’re not a light sleeper though, this is a good option

Location and room was excellent. Had a bad odour

Great location. Would definitely stay again.

Valet was very rude and ignored us as we waited to be serviced, 2 other people were serviced before we were even acknowledged. The young lady at the front desk was quite rude with the check in process. My husband and I will NOT be returning

The staff were amazing, they are very helpful I will definitely be using them when I return

It’s clean and a nice place but further than it claims from many things- also staff wasn’t helpful and parking was set up so you basically are forced into doing the most expensive route since they would not explain where you could self park! They literally said two blocks away and no direction were given even when asked.

My stay was nice not far from shopping and restaurants. The staff were friendly , valet parking is available . They’ll park your vehicle next to the hotel in a parking lot. My only request is for microwaves in the rooms.

The last time we were in Chicago was 21 years ago. We thoroughly enjoyed our stay here. It was in a great location and we could not have had a better trip! 10/10 recommend!

The overall hotel was amazing!!! Showers were 10/10!! However they do not have a microwave which was definitely a negative since there’s so much food surrounding the hotel!

wish there were more water. only had 1 water and we had to pay for it.

It was a smooth stay at the hotel, the room was well cleaned and maintained. The elevators were down for a while on our first night, but it was quickly resolved. Shout out to the friendly front desk staff.

The staff was really attentive… anticipating needs without being asked. And their professionalism raised the experience from great to luxury. The elevator doors opened on the third floor… maybe it’s a maintenance floor, but it looked creepy compared to the rest of the hotel.

Our view of the city in the panoramic room was amazing. I loved the ceiling to floor windows. And the staff was amazingingly kind and helpful, especially Christian at the front desk and the security guards. We only stayed one night! Would have loved a couple more days, but that's on us.

The bed was uncomfortable

Our view of the city in the panoramic room was amazing. I loved the ceiling to floor windows. And the staff was amazingingly kind and helpful, especially Christian at the front desk and the security guards. We only stayed one night! Would have loved a couple more days, but that's on us.

A very high-quality hotel: the cleanliness, staff, bedding, bathroom, and shower—everything is exceptionally clean and comfortable. It boasts a convenient location

i have no complaints. everytime i came back to my hotel room it was cleaned up fresh towels etc i would stay there again

Todo muy limpio, hotel agradable pero se escucha todo lo que está pasando en la calle. Por lo demás todo bien, personal agradable

Very nice employees at the front desk who were very welcoming and let us check in before 3pm which was excellent considering I arrived at at 7 AM

The room is very big and comfortable. It’s very clean and the staff is very kind

Me encantó la antencion , la limpieza y la dedicación a cada detalle de la estancia

More Intimate Not Much Privacy

Great hotel.

Clean room, nice view

El agua de lavadero no se iba, adicional no incluye desayuno y el valor es muy alto $27 por persona

Very kindly staffs !Room was very clean! My son likes the room so much!

The massage was excellent and the 20% off for being a guest was a nice perk

The ambiance and service of the hotel was very nice, however i wiah the balcony of the room was open to use.

The staff were kind and the room provided a place to land during my trip in Chicago

Great hotel and perfect location. Near all tourist attraction's like Michigan Avenue, Riverwalk, Millennium Park and Londons House Rooftop

One of the best hotels I’ve ever stayed at. The room was stunning and the staff was above and beyond.

Loved the room but the balcony was closed bummer!

All the staff were very helpful.

Clean room. We were able to get an upgrade to the top floor!!

Good hotel with a great location. Room is small with a little window and balcony.

Staff was amazing

Good clean and economical and location was great

The property looks better online. It’s a great location for walking distance to all things in the city.

Seems like a hotel that was nice 10 - 20 years ago and hasn't been kept up well at all. Gym was very dirty, my room had stains on the headboard where drinks had been spilt on it in the past, marks all over the walls. Staff was nice. Very odd hotel as it once seemed to be very nice.

My stay was amazing and can’t wait to go back

Awesome staff, amazing city views

Everything was excellent! It was near the loop and we weee able to really experience Chicago

We had to use street parking $20 for every 3 hours.

My fiance and I enjoyed our stay for Morhers Day. She loved the panoramic view room, hotel was nice and clean will be back again!!⭐️👍

C

Convenient location

The valet attendant was the best. He needs a raise

Great location, large rooms, we loved our stay and would definitely recommend

Needs to be updated nice views though

I loved it

The staff was nice. The property was a little outdated. The air conditioner in the room was terribly loud and made it very difficult to get any sleep. I checked out and went to leave and my vehicle had been blocked in by the valet for the restaurant in the hotel. I would’ve had no way to figure it out if it weren’t for another couple trying to check out and leave the parking lot and discovering the same thing. I used SpotHero to pay for parking in a lot the hotel did not own yet the hotels restaurant valet still parked in front of me and at least 8 other vehicles in the lot.That is ridiculous to me. There are much better properties in Chicago to stay where this situation is guaranteed to not happen.

Throughout my stay at Eurostars, the staff were very accommodating. The room was maintained well and was cleaned regularly.

Everything was great ! It was so clean, the staff was very nice and the hotel is beautiful. The food was good and valet was very fast every time I needed my vehicle.

Ni car

The panoramic room is the best because the views at night

The late night staff was very much distasteful, atmosphere was a bit hostile not helpful. The staff just stares at you as you pass by, it was giving the gross sisters from the proud family non expressive low vibrational. Day time staff was a bit chirpier. The view was alright, I only chose to stay here because tik tok made it look worth it but id rather spend the extra elsewhere.

Room was great, nice large shower, staff was great. Hotel is in centrally located in downtown Chicago, walking distance to many attractions, very close to the Red Line. There are some cosmetic things that needed to be updated... Scratches in the floors and furniture

Staff was a lott

Open back up the balconies, please.

Great place and location! We loved our stay! Friendly staff!

Room was nice and clean. Good view at night. Valet parking only was kind of expensive. Location was close to dining options. Will stay again!

Great experience from the room to the spa.

Lovely hotel, made even better as we were given a complimentary upgrade to a panoramic room (which we were very grateful of after a 16 hour journey and being awake for 24!).

At midnight there was a ceiling leak in the bathroom. Although the staff member that helped us was very thoughtful and helpful, there was neither an apology or compensation from the hotel itself which one would expect after everything we had on the bathroom counter was soaked and having to pack up everything at one in the morning to switch rooms.

Went to the city for the weekend and the location was great for walking to things. The room was beautiful.

Very satisfied stay with great location, nice staff, and clean room. We accidentally forgot to close our room door all the way, and the security guard knocked our door to check in.

Expensive

Very friendly and helpful staff. Clean rooms.

It was nice

Nice, relaxing area. Balcony was inaccessible which is an inconvenience when they don’t let you know before booking. Valet parking is the way to go. Clean, safe, uppity place overall.

Overall great experience!

All was great

Spectacular

Excellent!!!! Staff so nice. Restaurant good.

Hotel was in a good location. Check in and check out was very easy.

The hotel was phenomenally clean, the staff was nice !

loved our stay there, they had a cute heart shaped out of towels at our bed congratulating us for our marriage with chocolates too. Totally recommend it.

Really enojoyed our stay at Eurostars Magnificent Mile. It was within walking distance of everything. The staff was super helpful and kind. We will definitely stay here again on our next visit to Chicago.

Meh

The location is a couple blocked from the Magnificent Mile…the atmosphere and staff is top notch…the views from the room is breathtaking

Great location. The staff are very friendly and helpful. I would definitely recommend.

.

Wonderful

The roof wasn’t fully done, There was no pullout Couch, let alone a couch. The fridge was full of stuff that cost, that i NEVER asked for, I needed the fridge room for food, The bathroom door didnt close all the way, There is a giant glass wall that shows when people shower ETC.

Had valet parking

Clean , nice staff and a great restaurant inside ,will visit again!

Nice an clean.Friendly staff. Overall great stay

Perfect location! Very clean and modern rooms. However, parking is pretty expensive.

Room was clean, location is good. Plenty of hot water.

The hotel was great. Pedro on the front desk was super helpful!

The staff was amazing but the room was not

However, the property is in need of renovation, especially in the regular rooms and the suite where we stayed. We ended up paying for an upgrade because the initial room had a noticeable odor. The suite itself felt outdated, particularly in the living room area. The bedroom and bathroom were acceptable, but the floors showed visible damage. We chose not to go back and forth with room changes because we wanted to enjoy our stay rather than spend time dealing with issues. On a positive note, the staff was excellent. The front desk, restaurant team, and doorman were all very welcoming and helpful. Their service truly made our stay more enjoyable.

Lets start with check-in it was easy and fast, the staff was very attentive, the room you can see the city views and lights this hotel was located in the middle of it all, it was easy for me to get from the mall and the bean walking distance, the restaurant in the lobby was clean and the food was good. I will recommend

Location. Location. Location. The hotel is great but its real selling point is that it’s walking distance to everything downtown Chicago has to offer. Highly recommend staying here.

Everything was great! Would definitely stay again…really wish their were microwaves in the room or at the very least, one for guests in the lobby!

Balcony needs to have access upset about that option.

Room great, clean we had good window views outside. Great downtown location - walking distance to jazz clubs and great food and groceries, and art museums. 10-15 min walk to riverwalk and to Millennium Park. We had a great time, no problems.

Everything was great!!!!

The Hotel was wonderful. Very polite and helpful staff. Great restaurant inside the hotel and lots of perks. Would definitely stay here again

Staff were amazing

My suite was clean and the view was amazing. I enjoyed my stay will come back in the future.

👍

It is an incredible place to spend a vacation it is very clean, and the staff were always very attentive to the guests' needs.

Great staff, room was clean, no balcony access even though it comes with a balcony.

Thank you Pedro!

It was a nice property in a good location.

Parking is just valet. Wish you had self park or cheaper valet. $200 just to valet for 3 nights

Perfect location, great value. Kind and accommodating staff.

Upon entry, there were no staff members present and no sign saying the check-in desk was upstairs. We were checked in by a friendly gent named Pedro. Once we entered our sweet we were less than impressed, but, we were ready to head out to see the town. We got back late, and went to bed. The next morning it hit us. The tv didn't work, the concrete ceiling had large water stains that cane down the wall and pealed the wallpaper. There were scratches all over the floor and the furniture. The bed was so uncomfortable we barely slept a wink. We decided to book the next night at a different hotel, but were told that we wouldn't get any return, even for the nights we wouldn't be staying. We left and went to a different hotel that was so much better in every way. I was deeply unhappy with just about everything and I'm really not a very picky person. I do not recommend this property to anyone.

Overall the stay was well, I stayed for two nights with no issues. I was grateful for the hotel providing an umbrella it came in handy, but it did loose points in my eyes for no microwave and fridge for that price. I liked the location of the hotel the parking was Sp parking garage and it was $35 a night. I enjoyed the spa they did a great service. I would give this hotel a 6/10. The room had a balcony but it was locked and there were no other windows to have a better view in the regular king suite.

Clean room, beautiful view, a lot of store close by

Excelente ubicación, buen trato de sus empleados, miy limpio y una vista espectacular!!!

Nice property and a very nice and helpful staff

Cool stuff that is 25 characters

Blinds for not block out all light. I was on the 8th floor and the lights from the building across the street was shining in my room

Didn’t use parking or spa

The Room was very clean! My only complaint would be that there is no microwave and when the air/heat would come on it would be very loud, like someone is coming in the room and The parking is about $68 dollars for valet a night. Other than that the staff was very friendly and nice!

Great price for the location. Very clean. We enjoyed the restaurant, and it was an easy walk where we wanted to go.

The staff was kind.

Second time staying on this property and still meets expectations. From friendly staff to clean room.

Great location! The staff great and friendly and the hotel was clean. The shower water pressure was amazing! Will be booking again in the future.

Location was perfect

Room was ok, shower handle was broken and couldn’t get the overhead part to work. TV was basic & no way to access anything but local shows. For an almost $500 a night stay, I expected something really nice, but it’s like they slapped new paint on the walls and advertised as high end, which it isn’t. The staff was great though. Would not go back and shouldn’t be priced higher than $200 a night, if that much.

I love everything about the place they took care of everything. Cleaned when we asked and re stocked everything!! We will be coming back!

Staff were amazing and helpful. Very clean and spacious like we imagined.

Great location! Excellent customer service!!

Staff let us check-in several hours early which was really accommodating. Really enjoyed the stay.

The panoramic room was actually really nice however being in the fact that you’re paying over $1000 I would like to think there would be a few more added details to the room like a microwave and a fridge for when you want to store food there is a refrigerator, however, it’s for drinks that are already in there that you have to pay for if you use one of those drinks, I do think that’s a bit inconvenient alongside with they have snacks in the room as well, but you also have to pay for those snacks and I also think that’s a bit inconvenient. My biggest issue was the shower. The shower was very big, however, with the showerheads there was a showerhead attached to the wall that the water pressure was too powerful and there wasn’t a way to change it so with that being said, even if you angle yourself in a certain format, water gets all over the floor and it gets on the floor because there’s no actual shower door. You just walk in and walk out and I personally don’t think that’s very smart. Other than that, staff was very friendly and everything that you might wanna do is pretty much walkable distance. Would I stay here again? It’s not 100% but it’s also not a no hope that helps!

The only negative note I had was I wanted to be able to go to my balcony to check out the city from my room but besides that. I had a WONDERFUL stay. The rooms were nicely organized and cleaned and the showers felt amazing. If I ever go to Chicago, i will definitely book with them again!

Parking was easy and cheaper than street parking so that was a place close to every thing only problem was our toilet in the room kept making noise and the 23 floor had a wet almost mildew smell and the air conditioning in the room could be better especially for the price per night rooms was hot and muggy also would of liked to use the balcony hate that it’s there and we can’t access it maybe have guests sign a wavier to use the balcony’s

On the downside, we did have a bit of difficulty navigating the a/c system — the room just never felt cool enough at night. In addition, to the hotel being so close to everything the downside to that is the busy traffic streets. You can unfortunately hear every horn and siren that passes by the busy intersection.

The property had a great location and the staff was very helpful.

Hotel and hotel staff were friendly and accounting however unfortunately the valet they were partnered with caused damage to the vehicle we were in. Both the hotel and valet had bad communication with each other and could not find a resolution to the problem. Which unfortunately caused me to have to rate the experience a 3/5. If you have a car that you value do NOT book here.

It’s a good hotel in a nice location

Really nice and clean. Staff were extremely friendly and helpful. Will most definitely be back.

Staff were very kind and room was lovely

I really appreciated the staff who worked here. Furthermore, the view from my room was gorgeous.

Clean rooms, prime location, helpful doorman, friendly staff

Wonderful

Beautiful hotel and night shift staff was so kind

Not clean and the service bad

Staff was helpful and professional. The room was clean and the restaurant downstairs was very good.

Room was gorgeous, felt very luxurious for the price! Front desk staff was great at check out!

Having my valet service was very helpful for me and my family kinda pricey but worth it

The staff was amazing !! The only thing that i needed was a microwave . But the room was beautiful

Fine location. Clean.

The room was smaller than expected based on the reviews. Considering the price, I was surprised there was no refrigerator or microwave. We also had to request basic items like toilet paper and Kleenex. The furniture showed visible wear. Overall, it did not meet my expectations. Staff was helpful

Staff was very professional and friendly. Check in was a breeze. Great stay. Will definitely book again

Staff was amazing!! The hotel was so pretty and we had an amazing view

Staff was really nice and helpful room was decent

Clean, quiet, and conveniently located. Friendly staff as well.

Sta

Great friendly staff

Great Staff

Room was in good condition wish it was more updated

Everything was very well put together!

clean room & view was amazing!

Nice people. Great location, and the rooms were nice.

Everything about my stay was Excellent

Very comfortable and great location

Very nice

The parking and I didn’t get the room that I asked for

Amazing, staff was great, food was great, views were perfect.

Pedro at check-in was professional and even gave us helpful advice for our Europe trip. Jenny from housekeeping was so kind and helpful as well. Wonderful staff — we’d definitely stay again!

The room was great! Loved the view!

Great stay

Terrific hotel. A bit outside of the hotel cluster but I prefer that. Quiet and spacious. Terrific service

I loved it

The view from our room was amazing. Staff were very friendly as well.

yes

Customer service . Front desk .

The room was not very soundproof. You could literally hear the fire department go by. I stopped counting after nine emergency vehicles went by there must be a fire station nearby. The valet was really nice, but it is very understaffed and it takes a while to get your car back or parked. Be aware that to park there each night is $68 and there is no parking nearby that allows in and out. The room wasn’t exactly what I expected. I actually thought it was going to be a lot nicer from the videos that I’ve seen. Walls are very thin. You can hear your neighbors.

TV was not working, coffe machine in the room, but no coffee, loose tiles in bathroom floor…I will definitely expect more for paying for upgraded room.

Management is no better. When I requested to speak with a manager, I was later told, “I knew you needed a manager but figured you would reach back out.” Yes, because following up with guests is apparently not their responsibility either. Between the lack of communication, disregard for guest privacy, and complete absence of accountability, this was one of the most frustrating hotel experiences I’ve had. Save yourself the stress and stay somewhere else.

Staff team was friendly and professional and also really helpful

I booked luxury and was met with basic. The room was poorly presented. Looked like the bed was missing bedding. No blanket in the middle of winter, smelled of mildew which I mentioned to the staff and was told that’s just the way the room smells due to the cleaning products used. Was also told there were no available rooms unless I downgraded to a lesser room. I imaging that would have been much worse. I asked for air fresher that I never got. Room was cold even with heat turned up as high as it can go, base boards were coming apart, seemed like I got an old room but I expect all of the rooms are the same. A bit creepy I was afraid to use the sauna or any other amenities because there’s NO SECURITY, no cameras in common places, Great view and great location near shopping and really great restaurants. Some places just 10 min uber ride. The staff I encountered was lacking, not helpful just there in presence. Everyone seemed sad to be honest. No customer service or attention to guest needs. Parking is 68 bucks a night but valet seems to never be around when you need to park. Gone more time then he was present I always had wait for him to appear. Expected better at that rate. Also it’s a no cover parking they use which is not my preference. I didn’t like this hotel overall but it was too late to cancel. I wish I had. Do not believe social media on this one. If you want luxury this is not the place. If you just want convenience then go for it. However I thought I purchased both.

Great stay , clean and friendly staff

Thanks

Room was clean and looked exactly like the pictures online. Staff were very nice throughout the stay.

The staff was very nice. Hotel is located in a good spot so walking or the bus was sufficient. Very helpful and considerate. I would stay here again if I ever return to this city.

Room was great! We even got upgraded to a deluxe room. Staff cleaned the room almost everyday we stayed and they brought us as much tea and coffee as we wanted. Only thing I’m not pleased about is the lack of a microwave in the unit. A believe only the suites have a microwave but we made it work. The hotel staff was lovely and the cafe down stairs had great food. 10/10 experience, will definitely be back soon.

Beautiful, spacious room. Awesome shower. Lovely staff. Great location!

Great rooms and easy check in. Can’t believe I haven’t stayed here before. I’ll be be back!

Staff was amazing!

Nice location, friendly staff and room was nice

The room was clean, staff are kind, overall a good stay.

This was a birthday trip and everything was perfect except check out. We had one last stop to make and was granted a half hour extended check out to cushion our time. The desk called and yelled at us to check out although there was a note on our account. Even more, he was exceptionally rude when we finalized check out in person. It absolutely created a sour taste after a wonderful stay.

Staff is horrible.

clean nice room, comfy bed, really nice rainfall and handheld showers, nice bathroom products. good location

The young lady in the front desk is horrible. Seems to be very unpleasant and unhappy with her job. Asked her for help with the toilet flush issue in my room and she retorted back by telling me that I am checking out tomorrow anyway. So meaning I don't need to use my toilet for 12 hours??? She needs more training and people skills. Or should go work in other industries..

The staff were friendly, which is always appreciated, and i was upgraded to a deluxe room. The room itself was clean, comfortable, and well maintained. One thing that really stood out—in a good way—was the shower pressure. It was excellent. However, the biggest downside, and unfortunately a major one, was the lack of soundproofing. I’ve stayed in many hotels over the years, but this was by far the worst when it came to noise. On the first night, I couldn’t sleep at all until 6 a.m. The guests in the connecting room had their TV on extremely loud the entire night. I tried to endure it, but around 4 a.m. I finally had to call the front desk. The TV noise didn’t stop until close to 6 a.m. The second night wasn’t much better. New guests moved into the connecting room and were loudly partying and shouting until around 11 p.m. It was incredibly stressful to be in the room next door. You can hear knocking, conversations, and general movement very clearly. While you can’t make out every word, you can definitely hear people talking. Even the sound of doors opening and closing is extremely loud, to the point where I was startled every time someone in the hallwa

We arrived later than planned due to the weather, but the front desk staff greeted us warmly and made us feel welcome right away. They were very friendly and kind. As always, the room was clean this has been consistent every time we stay. The bed and pillows were comfortable, and I absolutely loved the shower. Overall, it’s an all-around great hotel, and we always enjoy our stay here.

Good clean room and service

Everything was great. I will continue to choose this place for my future visits.

My experience was amazing

ten out of ten experience, will definitely go back in the summer

The balcony was close so I didn’t get to walk out

The staff was very friendly and helpful.

It was nice.

Hotel staff are nice and the rooms are clean .. This hotel is close to everything , highly recommend.

Easy check in and check out. Staff opened the doors for you every time you walked in or out. Room was good and clean and very affordable. I will be back again

The room ceiling needs to be re

This was a very short trip and I had many things planned out so timing was very important. When it came down to us actually staying in the room, there were annoying issue's that I really had no time to deal with or wanted to deal with so they were just dealt with. For being a suite.. the floors havng scratches all over isnt a good look or having a corner of a mirror broken, and a cool modern tall lamp that you cant even turn on. The entry doors separating the living and bedroom, one side constantly rolled closed, and would not stay open. The bathroom door rolled and would stay open and not stay shut making showers cold. And then, the toliet was clogged.

Beautiful view?

I was being harassed and the house keeping lady walked in my room on me and boyfriend before we could answer the door. One of the security guards was being hostile and problematic with my boyfriend. The room needs to be updated because the wallpaper was tearing in my room.

Everything was great no complaints other than I kept hearing someone kept messing with my door handle outside the room door

Clean room,very nice staff, convenient location

Parking was terrible

Room was lovely. Comfortable bed and large bathroom. Restaurant downstairs was good and the staff was excellent.

Hotel staff extremely rude. I travel alone 12 hours away from my home and was treated like trash by the manager and all there was one nice older black man. I’ll never stay there again nor recommend.

The room was as comfortable as possible. The furniture and maintenance showed signs of wear, and we asked twice for the mattress to be replaced due to a significant sink in the middle. It seems the replacement was never actually done. Overall, it was a great stay, but I didn't feel very well-rested due to comfortability of the bed.

Yes

Excellent

Clean room and close to Michigan Ave and walking distance to shopping and Starbucks Reserve.

Clean room, pleasant staff, great view from our room. Would definitely stay here again. Thank you Eurostars!

Clean room,great staff, easy check in and out

The staff were amazing! It’s in a good walking distance from a lot of locations.

Everything was great

The staff were amazing.

Great!

i've loved the staff they are winning team welcome us. The restaurant was beautiful. The doorman history that he shared with us was priceless and the room was clean beautiful view and housekeeping. Kept everything intact when we return to our room it looked amazing.

Clean

I enjoyed that the room had snacks available for purchase at affordable prices. That is very convenient. Room was clean and properly stocked.

Very nice place great service

Amazing

Hospitality over all was top tier! Will definitely stay again

Staff was very curious and the room was clean and stunning with the panoramic view. We had a wonderful time.

The view stood out the most to me and the room was very clean and stayed clean. Me and my partner really enjoyed our stay!

I left my iPad in the room. Management was kind enough to ship it to my house. I appreciate that.

We got a free upgrade to deluxe room. Spacious room, nice big shower. Only dislike is there’s no shower door, it’s the open shower.

Needs some work

Clean, nicely priced, nice staff, and perfectly located to food and nightlife

So nice people pretty clean

There was no hot tub. The room was hot or cold never neutral. Smelled damp in the room. Expensive valet that u had to go downstairs to actually get your car, couldn’t just call for it. Carpets old. Nothing special at all. Best part was the view.

OK

Clean room

Room was not bad, wanted it to be s bit bigger, the cieling was left as concrete , looks undone, should had put thd time in, bar and restaurant was acceptable, batgroom abd shower worked good

Valet parking can be challenging.

s

Honoring the 20% for dining that I was offered

The views from the room were incredible.

Room was not equipped with proper items

A nice and quiet room, comfortable bed, nice large shower; a delicious breakfast at the hotel restaurant. All conveniently located in Rover North.

Great room and location; wonderful European shower.

Service excellent, personnel très accueillant, chambre identique à la description.

Excellent

stunning hotel

We encountered a room where there were several nicks and marks on furniture and floors.

Staff were very friendly and helpful. I would recommend this hotel to friends. Conveniently located and walkable to area attractions.

The restaurant breakfast was delicious! My only complaint is how dark the room was.

Very clean, beautiful views and aesthetically pleasing. Front desk very warm and professional. Wishing walking distance of everything we love.

Staff were phenomenal. Room was great except the shower

Yes on both questions! Very enjoyable visit!

10 out of 10 will definitely be back!

Horrible from the start. Never coming back here. Got charged twice for the same room. Once we finally got into our room it was dirty and gross.

Good

Clean roof. Great staff.

Nice place, very convenient

Clean room

everything was perfect, from the view to the location of the hotel . 10/10 experience!

Decent room except shower when I don’t want to get my hair wet. No microwave whatsoever! Big L! Checked in our room early that was plus W day staff!

yes

Loved the location and staff.

Room was nice didn't quite get the view advertised but everything else was really nice and u absolutely loved the shower!! Customer service was absolutely outstanding!! Definitely recommend and booking again!

The location is unbeatable. Being steps away from shopping, dining, and iconic Chicago attractions made getting around effortless. Whether I was heading out to explore the city or winding down for the evening, everything I needed was right there. The room was spacious, spotless, and beautifully designed. The bed was incredibly comfortable, the bathroom felt spa-like, and the overall atmosphere was quiet and relaxing. It was the perfect place to recharge after long days in the city. What truly stood out was the staff. Every interaction was warm, professional, and genuinely helpful. They made me feel valued as a guest and were always ready with recommendations or assistance. If you’re looking for a stylish, comfortable, and centrally located hotel in Chicago, Eurostars is a fantastic choice. I would absolutely stay here again and highly recommend it to anyone visiting the city.

it was cold and i was scared there was a

Always a comfortable and consistent stay with little to no noise, spacious room and great staff

Very clean rooms with great views!

The staff were great. However, the room shook whenever someone closed a door to another room in the hall. This made it hard to get a good sleep. Their choice of toilet tissue was surprisingly cheap. Single ply TP is something you use if there’s no other option, not in a decent hotel in a major city center.

Loved this hotel. The only thing I disliked was not having a microwave in my room. I ate out daily but sometimes did not finish my food and would have to throw it out due to not having anything to reheat it. The fridge was so stocked with their items that there was barely room to put your own stuff in there.

Customer service needs improvement

Great location, wonderful staff!!

Was very disappointed.

Clean room

It’s was very nice and cozy

staff was very helpful & friendly, hotel was clean.

Loved the location and the room was nice with a view!

Doors don’t close in the rooms.

Clean room

Amazing stay very clean and beautiful views

There were areas of chipped paint, a few holes in the walls, and the sink was clogged. Overall, great service but the room definitely needs some maintenance.

Great

Great location

Staff was great! Room was wonderful! We were upgraded to the panoramic room and it was magical!!!!

When we already had to move rooms twice due to the bed having hair. Would appreciate if management gave me a call regarding my stay.

The room was clean, had the best massage at the spa, and enjoyed the brunch at the restaurant downstairs. It was a great stay. I’ll likely be back!

Otherwise, the hotel was very nice, close to many things & valet was quick to return our car to us. I’d stay here again.

The space did not feel clean enough and then I found a roach and had to kill it myself. I spoke with the person in the front door and they did nothing about the matter.

This hotel doesn’t offer the level of comfort and coziness that its price suggests.

Easy access to transportation

Amazing place to stay!! I was in a panoramic room and the view was breath taking! ALL of the staff was SUPER friendly, nice, and helpful!! There is a restaurant on the bottom floor which is nice and the location is perfect!!

Excellent staff

The lady at the front desk was suoer sweet.

Absolute worst experience that I’ve had at a hotel! The front desk associate overcharged my card. Then she refunded the entire amount. Afterwards charged my card again! Maxed my card out, then told me my card was declining. She had no concern that her mistake overloaded my card with pending transactions and that the refund wouldn’t hit my account for 3-5 business days. As she was overcharging me, she was texting on her cell phone. This place does bad business and so would encourage you not to support this Hotel.

Great location. Room very clean!

I stayed here for a brief business trip. The front desk staff was very nice. Getting to the suite, I noticed the bathroom was a bit dirty, and even dirty on inspection. Fecal matter on the wall. No joke. Also, the first morning, the shower wand button got stuck. I told the front desk and they said it would be fixed. When I tried it the next day, it was still jammed. Just lazy and inexcusable. Upon checkout, I told the front desk and there was no explanation. Would never stay here again.

Highly needed deep clean.

The room was old, the balcony door did not open. The lobby may be pretty but the rest of the hotel is not as cool. I didn’t think the room itself was worth $140

Bed sheet was stained with a little bit of dirt but it was okay. Check in was flawless. Great guy.

Very welcoming

A time was had!!

Good

Amazing and will be staying again!

Great location, clean and nice. Rooms slightly smaller than other hotels.

Staff Nice Suite Was Amazing The Food Downstairs Is Tasty And Get The Mimosas 😎😂

Great room. Nice and welcoming staff!

Really enjoyed m

Save your money, not at all a four star experience we won’t return or recommend

I love this Hotel!!! I stayed here at least 10 times. Room clean, friendly staff and very convenient location.

Very friendly staff!

Everything was perfect except valet. They were closed but I was told I could come and go as I please.

Very good, a little pricey but nice staff

Yes room was spotless very clean.

The room was a tremendous value for its location. Check in and valet service were easy and the staff were all super friendly. I never sleep well away from home but had one of my best hotel sleeps here. The room was small but was everything we needed. Overall I would recommend this to anyone staying in Chicago.

Clean rooms. Attentive staff. Great location.

Great location, nice size room and amenities.

Door is permanently closed.

Awesome room, awesome staff 10/10

Staff were very courteous.

The amenities there was No microwave!! No parking & cost of parking with the hotel to high.

it was no balcony from our room, everything was great

Friendly staff and clean.

Our 1 bedroom suite was a fantastic room, very unique touches and

Really good

Yes, yes, and yes, everything was wonderful

Loved the room! Clean, cozy, beautiful view!

Location was great

This hotel was booked very last minute, after looking at videos on tik tok! & boy am I happy that this was our choice. When arriving, you have to take the elevator to the next level to reach the lobby. Very welcoming! Staff was friendly. We also received a complementary room upgrade to the city room. Such a nice room which was located on the 18th floor. Chicago was beautiful overall! I would definitely recommend this hotel.

The room was nice and clean. The heat and air was self controlled, which was good for me. Being a V.I.P member came with its perks (20% on site food and spa services). The balcony was not accessible but the view was great. Will stay here plenty of more times!

Room was just okay not what I expected for the price. Front staff and other staff in passing were very helpful and friendly.

Clean room, friendly staff. My one gripe is that the shower door has a gap in it that will cause the water to leak out onto the floor if not careful. Be sure to ask for some extra towels

Pros: -The hotel is centrally located right next to Magnificent Mile and the train station. -Staff were friendly, room was inviting with a really comfortable bed and the shower pressure was very nice especially after a cold day outside. Cons: (mostly in the bathroom) -We found mold and slight water damage above the shower head. And there wasn't a door for the shower so water flooded everywhere. -The room ceiling had a cool industrial aesthetic but we were concerned with the crack that ran through the ceiling. - The room curtains were separated into three different panels so we felt the gaps between the curtains did not give us complete privacy.

From the entrance downstairs you are greeted with such a warm welcome. The staff were absolutely incredible. This stay made my birthday ! Extended my stay after my first night here. Looking forward to booking again !

Room view was great. Room could use some upgrading on the floors walls bathrooms etc are dated. But not that bad. No microwaves or fridge space in rooms. Staff was friendly.

Everything was great

Rooms are floor to ceiling windows with really nice bathrooms, and hardwood flooring This is hands down my favorite boutique hotel in Chicago

The staff was so helpful and friendly!!!!

Over all a wonderful stay!! I was kind of sad the balcony in the room was closed off and the rooftop was closed but overall I enjoyed it!!

Great

Rooms were okay

We had a beautiful stay for our weekend getaway staff room service was really great would definitely stay again central located around restaurants & stores

Displayed as 4 Star Hotel but equivalent to 1 Star Hotel.

I didn’t even make it due to the airport shutdowns, horrible customer service with accommodations.

We loved our stay!! The views in the panoramic room were amazing!! Rooms were clean. Definitely coming back!!

Staff

tiny room, bathroom very small with curtain that the guest can view inside bathroom, lobby awkward setup, and the room was not worth the price. Balcony view but the door did not open due to safety concern.

The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time, like the windows were constantly fogged up and literally dripping wet. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp. The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location & you can walk everywhere, and the little restaurant downstairs was cute. Overall, I WOULD NOT stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean or cozy enough for us, and I don’t like feeling sticky in my own room.

Staff were hospitable and professional. Gym was clean and all the essentials. Great location. Room was dark and quiet which was great for deep sleep. Library was comfortable.

Room kinda felt old. Didnt like the noise of the doors next to me banging from other guest not closing the door properly

The balcony was not for use Or scenic. Staff friendly as always. Room was clean.

Got upgraded to another floor by James at the front desk! He was very attentive and made me feel welcomed every time I saw him.

Staff was prompt and attentive.

Good location, there was plenty of security which is a good thing I guess as its Chicago. Check in people were nice. Bar closes at 10pm which is lame in a big city. Room was good size but thats about it. Black out blinds don't work as they let in beams of light early in the morning which catch you no matter where you sleep as the sun rises. The bed is old so it has a lumpy sinking feeling - definitely not new. Windows are single pane so every siren and car sound could be heard even on the 21st floor. On Halloween night with the crazy people in town it never stopped so hard to sleep. The bathroom door is a sliding barn door with no latch - which saves space but does not work in a practical world . It was unbalanced from so much use and no repair so it was impossible to close the door - it kept opening. So that's not cool in a shared room. I told reception but they could not fix it at the time and we didn't want to spend time moving rooms while on holidays. So not great for a modern hotel but good location.

Excellent customer service, great locations, could not have asked for better

Nice panoramic rooms’

Room clean

The water leaked all over the floor in the bathroom when he took a shower the valet was rude in a room was small overpriced and the parking lot was covered with rats

Everything you'd want in a high end hotel

My stay at this hotel was extremely disappointing. Despite being a non-smoking property, guests were openly smoking in their rooms and hallways. The smell was overwhelming and made the entire floor unpleasant and uncomfortable. I reported this issue multiple times to the front desk, expecting quick action — but nothing was done. The staff showed no urgency or concern, and management completely failed to enforce their own non-smoking policy. Allowing people to smoke indoors is not only unprofessional but also disrespectful to other paying guests. This experience ruined what should have been a relaxing stay. If you value cleanliness, safety, or basic comfort.

Very nice hotel

The location was so spectacular. The staff was courteous and knowledgeable. I stayed in the panoramic room and it gave me exactly what I was expecting which was nice views. I would definitely stay here again.

The room, front desk and resturaunt connected to hotel

Great stay, superb location for Chicago marathon

Great time! The best way to celebrate my birthday. I will definitely be back

Staff nice I just didn't like the fact that you had to pay for the snacks and drinks in the room, and the room is already a nice price. But still very beautiful room

Room was clean, the room smelled ok, bed was comfortable but the ceiling looked like it was going to give way with all of the cracks and small holes. The staff was the best friendly always greeting you with a smile when you came and went

Overall the facilities were a bit tired. I wouldn’t stay here again.

Awesome location and excellent service, the staff was great!

Clean room. Good location.

The spa was nice and we did have great massages.

Multiple food options and you don’t have to walk far. Rooms are comfortable and spacious! Will definitely be coming back.

Nothing bad to say good experience

It was great, the staff was so friendly and the rooms were so clean.

Did not use spa did not shop

I sent an email to Expedia and the hotel because I couldn’t sleep the first night at all with the disturbance, screaming, and partying from the people running up and down the hallway. They ended up being the ones staying in the room next door. The disturbance continued all night long. It was unbearable. I sent an email to the hotel and a message via Expedia. They never responded, contacted us, or called our room to see if we were doing okay. It was the most disappointing experience we have had at any hotel. I will never recommend this hotel to my well-traveled friends and followers: horrendous experience and even worse service.

Fabulous staff, great location and clean room but a frosted glass wall between shower and bed area. Awkward to watch your travel companion shower. Whole room is lit up if someone uses the bathroom in the night. Also, barn door for bathroom door. Not very private. Did not use the bar or restaurant.

Excellent stay, close to everything and the staff was super nice

Room was extremely too small to the price I paid

The spa is sooooooo nice!!!

In convenient area either by walking or uber

The staff was always friendly and made us feel totally welcomed every time we saw them!

Excellent check in process.

The hotel is also located at a safe environment. There is no issue to walk around the area at the hotel at night time in Chicago. Staff at the hotel are also very friendly and helpful. It is a good and reasonable price hotel around Chicago downtown area.

The 7-11 across the street was great. The bar specials are dine in only. The hotel is in an awesome location with beautiful views!

Great, clean hotel in perfect location

Great hotel for Chicago marathon weekend

Very small room for the price.

Convenient hotel with shops & restaurants near by. The address leaves you around the corner from the hotel & not directly infront (odd). Small rooms with very small windows. Check in was very slow but staff are welcoming.

Good

Very nice location and everything was a 10/10

Lovely property, great location- close to Michigan Ave, Lake, Navy Pier, restaurants. Very walkable

Very nice hotel and excellent stuff. Will stay again when in Chicago.

I use to love this hotel but it was never the same after covid. The nailed the balcony access, closed the roof

Clean room

Too noisy from exterior sources on the 16th floor. Room 1604 air conditioner unit noisy when it kicked on.

It was wonderful. The staff was so nice and accommodating. The restaurant had great food and the location was perfect.

Nice stay

The hotel has a restaurant on the first floor with patio seating and great views.

Excellent room!

it was a nice hotel with friendly staff. I was confused by the concrete ceilings in the rooms though.

My experience at the Eurostar was perfect from beginning to end. The staff was friendly, check-in was easy, and the room was clean and comfortable. The view from the 22nd floor was amazing.

Excellent

Staff was extremely friendly and helpful. Room was ready early and very clean.

Good

Everything

The furnace inside the room was extremely loud.

The staff was all friendly, the building and area around it was safe and clean. One thing to note is there are few parking garages around - dont do the one by Ballys, its much more than the others. Same price as the Valet parking.

.

Staff was friendly and efficient. Room was clean and quiet. Perfect location for walking and away from the craziness of Michigan Avenue.

The Property was very clean and nice , everything is in a walkable distance or a short uber ride.Down fall is that the “balcony “ is not accessible.

This is definitely not a luxury hotel or a hotel that should be more than $100 a night. Very outdated and unkept. If you have high standards for hotels don’t stay here. Pictures are very misleading.

Clean room

Excellent staff service.

I checked in late in the evening and it felt very sketchy when my husband and I got there. The entrance had doors full of fingerprints. This has to be one of my biggest pet peeves! As we opened the door, there was a very unkept security guard. Didn’t make me feel very safe. We go to the elevator to reach the lobby and I felt uneasy. I was hoping that our check in would ease me, but it made it worse. The concierge was on the phone with someone when we walked up to the desk. While he was on the phone, he addressed us and asked us if we were checking in. I responded yes and he proceeded to talk on the phone with whomever he was talking to. I was just looking at him as he was talking to the person on the phone. He seemed to have read the room and told the person to hold and then attended to my husband and I. Our interaction wasn’t one that a concierge would have with a client. He wasn’t very inviting and honestly, I felt like I made a mistake in booking this hotel. He must’ve felt my vibe because he ended up upgrading us to a room at a higher level. Eventually, we ended up getting our keys and my husband and I went upstairs. When we got to the room, it wasn’t anything to brag about but the room was clean and I appreciated that. Forward to the next day, my husband and I woke up early and decided to find a place for breakfast. We went downstairs and your establishment had a different vibe. The concierge were so polished and welcoming. It changed the whole vibe of the hotel.

This property was amazing.I did a solo trip.I felt very safe.I was able to walk to everything

This is my second stay this year at this location. Its a lovely hotel, the staff are great, its in an deal location and I appreciate the restaurant on site. It's a 10!

Loved everything about this hotel would definitely come back ?

The stay was amazing! The staff were so helpful and friendly. The rooms were clean and the decor was stunning.

It was close to everything that I wanted to go to. The staff was very friendly

Perfect location, walkable to many restaurants and shops

Nice gym and staff were great. But bathrooms outdated

We very much enjoyed our stay. We picked the hotel for its location (near Magnificent Mile but not on Michigan Ave.). Even having lived in Chicago for years, I underestimated how good the location would be. Lots of restaurants right outside the door and just a couple of blocks from the Red Line. The staff was lovely and welcoming and very helpful. The room was beautiful, quite large, and with amazing views. This is our new Chicago Hotel! Highly recommended.

The staff was very friendly and helpful; the room was safe and clean; and the location was convenient to shops, restaurants and public transportation. However, I found it a little incongruous to have higher end finishes on the floor and bedding but then have an unpainted concrete column and ceiling. I did not take advantage of the spa or restaurant so I cannot rate those.

The best thing about this property was the location, closed to all the major attractions(5/5). We were on the 19th floor with an amazing view. The room itself was very stuffy, so stuffy that my sister’s nose was bleeding. Jaymes, one of the front dest agent was kind enough to change the room for us. The filters in the room needs to be changed. The floor needs some maintenance. I called prior to our arrival to inquire about birthday special and was told that they would do chocolate and stuff but all we got was an happy birthday at check in. Overall, it was an ok experience. Definitely not worth the price.

Enjoyed my stay. Would highly recommend. Located right on the magnificent mile with plenty of shopping & food options.

I enjoyed my stay close to many things. Clean I barely heard my neighbors or anyone out in the hallways. I felt very safe

Nice hotel, great location, clean and franndly friendly staff

It was just very nice and comfortable

Super nice rooms, friendly staff, great location. Would recommend this Hotel to anyone visiting the downtown area of Chicago

wish the room was bigger

The staff were friendly. The room was always cleaned quickly and the location was central. Would highly recommend

Nice hotel, clean, modern room, with a great shower, and comfortable bed. great location too.

Location

The bed was uncomfortable, too soft and sunk in. But other than that excellent hotel and staff.

amazing views, clean well kept room, amazing staff x

Everything here is great; staff is friendly, good parking nearby, clean and lots of amenities!

Friendly staffs

Everything was amazing! Clean, safe, wonderful staff, beautiful, and the perfect location! Absolutely wonderful stay.

We really enjoyed this hotel. Was in an area with good foot traffic so felt safe and was close to everything.

This property is amazing. James and Christian were absolutely incredible!!

Good hotel

I always love my stay

This was an absolutely perfect stay! Parking was super convenient and easy. The hotel staff gave extraordinary customer service and adding on the “romantic experience” for an extra $50 was the cherry on top. Note: that is not listed under add ons but I put it in my special request notes and the hotel fulfilled my wishes! I’ll definitely be booking there again.

Great place, very comfortable and very clean. Convenient location

I will only ever stay at this hotel in Chicago. It cannot be beaten!

It was ok

Great property

My main issue with the stay is that the room I thought I was ordering online was not the one I was assigned. I thought I was getting the panoramic room because the pictures for the deluxe room resembled the panoramic room which I found to be false advertisement. I told the hotel about it to try to see if I could change my room, they told me sorry and that they couldn’t do anything about it. They offered nothing and the communication was poor. I likely won’t be back.

The staff was helpful &’ nice. The hotel itself was clean

Loved the property, big size room and very cool decoration! Great location

absolutely stunning view and very accommodating to your changing schedule 🙌

Loved it will be back!!

It was my first time in Chicago and I’m so glad I stayed at Eurostars Magnificent Mile. The staff were professional and helpful. From the staff/security at the door, to the front desk staff, and house keeping were all super friendly. Definitely staying here again.

NA

Two items. The bed was awfully plush for my comfort. I appreciate a more firm bed. I understand you can’t please all of your guests in this manner. The second item was the bathroom door did not close all the way leaving a 2 to 3 inch gap and not allowing for privacy. ☹️ The staff was very kind and considerate and helping us check in and check out. Cleanliness was good, the sheets were crisp and clean.