Hyatt Place Chicago/Downtown - The Loop

Hyatt was ok. I initially booked after my flight got cancelled, and I saw they had an indoor pool. The pool was small, the water was cold and you couldn’t even use the pool unless you didn’t mind children’s swimming lessons ,according to the sign, take place every night until 8pm, which is when the pool closes. On the listing, it showed breakfast included, but it’s included if you pay for it. The room was ok. The bed was comfortable.

Amazing

Big rooms for any city. Clean. Breakfast was decent. Good location.

The place was clean but staff is not helpful or responsive at all. We needed towels and extra toilet paper and they’d bring it after 2+ hrs had passed. Also they offered no safe place or help during the tornado warning. The complimentary breakfast cost over $40 and we were not told it would cost and everytime we needed a key - they deactivated the other ones causing constant confusion. Location is good but service is bad. The pool was also not heated at advertised.

We love staying here, very clean and welcoming staff. Loved their breakfast. And we loved being greeted by Lucia, she was very sweet and helpful.

I can't say which staff member were the best, they all provided exceptional service during my stay! All are great representatives of the Hyatt Downtown/Chicago-The Loop! Thank you for a wonderful stay.

Intenté cambiar y la reservación pagando aún una penalidad con tiempo de antelación y presentando mis motivo y fue ignorada mi petición lo cual es muy malo somos ante nada clientes y necesitamos soluciones no negativas lo cual no recomendó generar reservaciones con esta cadena de hoteles y con expedía lo cual tampoco me dieron soluciónes son un desastre

Everything was great, staff and drinks at the bar were awesome.

Excellent experience and great if you have to access the convention center as it is attached

The room was quiet and comfortable. The front desk staff were very friendly and helpful. The hotel is close to Willis Tower and within walking distance of The Magnificent Mile. The hotel room felt slightly dated, but it was clean. Overall, I'd stay here again.

USD

It was a great stay and the employees were extremely helpful. All super nice and friendly.

My room took a while to cool down and it was little stuffy

Exceptional

Property was good and convenient for the one night we needed it

Cleqn overall, good location, little cafeteria/ bar has good variety of snacks. Pricy, No complimentary water bottles in the room, had to pay $4 per standard small bottle of purified water.

Clean room

Clean. Good location

Good

Pleasant

It was clean, the staff was professional and excellent customer service

Very good

Passable

Great location! Everything was nice & clean! Breakfast & bar were good as well!

The hotel was easy to get to. The hotel staff was amazing! The check in was easy. They have to allow you in past 11pm which is nice to know that safety is a priority. Breakfast was lovely and good. The staff there were so nice. Loved seeing them each morning. There is a place to refill your water jug in the gym. We used the washer and dryer in the laundry room. We had to download an app to use the machines which was fine. The pool is small but at least the hotel had one. The hotel is close to a bus stop and the subway. Location is great. Close to a pizza restaurant (suggested by the hotel staff at 1am. Haha. Thanks!). Having food delivered by DoorDash is easy. This hotel is HIGHLY recommended! Pull out couch wasn’t bad. Could sleep 2 young kids. Our 2 bed room plus couch, slept 4 adults, 1 teenager.

We didn't need much help from the employees; however, we did ask for towels, and they weren't brought up. We had to reask. No biggie, because the staff was nice, and the check-in was wonderful. The pool was small, but it was nice for two people in the early morning. The building and rooms were nice and spacious. My 4 friends and I shared a room, and it served its purpose.

Parking to high No heat in room

No heat in room

Exceptional

Great location near so many things within walking distance. Small pool but it is inside but very small.

Great hotel , the location is was great so close to everything we had planned

Overall the stay was truly amazing! The room was very spacious and clean. I know next time to use the parking garage down the street from hotel! Since they do not have a parking garage! Breakfast was okay (fee $12 that’s including taxes)

Good location, clean overall good experience for a short getaway

Breakfast was great and convinient

Exceptional

I liked the location and how helpful staff was No parking, pool was cold, also really expensive. Over $700 for 2 nights was a lot

No parking, pool was cold, also really expensive. Over $700 for 2 nights was a lot

Front staff Marisa was fantastic and very helpful. Great asset to the hotel.

There is no parking directly at the hotel, but there’s a parking garage literally about a minute away, and the best part is that you can leave and come back anytime, which was super convenient for us. The location is also perfect — so many famous and beautiful places are within walking distance. We really enjoyed our stay and would definitely come back again!

From the arrival the hotel looks shiny, and also the service was very helpful.

Exceptional

The property is clean and close to all the downtown attractions. The blackout curtains were so good that we overslept and missed breakfast which ends at 10.

Pool closes at 8pm...to early. Front desk did not fully explain l parking structure payment. Poor front desk communication regarding rooms. Probably will not return.

Breakfast was fine, it should be complimentary with the stay. The mattress were dirty, not the sheets the actual mattress.

Breakfast was fine, it should be complimentary with the stay. The mattress were dirty, not the sheets the actual mattress.

The location was great, staff were super helpful and friendly!! Room window view was overlooking a dark neighboring building.

Room window view was overlooking a dark neighboring building.

I came to Chicago to attend my dear friend’s funeral, so I was understandably very emotional. The staff knew why I was there and could clearly see that I was going through a difficult time. I can’t tell you how impressed I was by the compassion and kindness shown by everyone on staff. I highly recommend staying at this hotel. There are truly good people there.

Overall great stay.

One of my faves when I come to town I can't say I don't like anything from this hotel

I can't say I don't like anything from this hotel

N/A

It was very friendly , clean and comfortable. Nice area as well I got a charge on my card and I have to guess what it may be, I didn’t get a receipt.

It was very friendly , clean and comfortable. Nice area as well I got a charge on my card and I have to guess what it may be, I didn’t get a receipt.

Exceptional

Sheets were inside out. And the location is difficult to get to if you are not from there.

Large, comfortable room. Great location. We really enjoyed our stay as a family Not a big issue but room had a cheap coffee machine that I never seen even in cheaper hotels. Upgrade would be great

Large, comfortable room. Great location. We really enjoyed our stay as a family Not a big issue but room had a cheap coffee machine that I never seen even in cheaper hotels. Upgrade would be great

Breakfast was really good but I had to pay for it. In the hotel website, it says that the breakfast is included and that was one of the reasons I chose the hotel. The staff was very friendly and helpful!! I mentioned in my comment.

Location and cleaned No parking

Breakfast was really good but I had to pay for it. In the hotel website, it says that the breakfast is included and that was one of the reasons I chose the hotel. The staff was very friendly and helpful!! I mentioned in my comment.

Location and cleaned No parking

The staff was excellent especially Inna she was patient with us when I was struggling with checking in

Very spacious room and quiet. Mattresses were very worn and not very comfortable but ok for just one night. Mattress on pullout couch was stained so ended up not using. Nice breakfast. Also ate at the lobby restaurant. Chicken was good but burgers were sone type of mystery meat and were horrible.

Staff are so nice. Close to points.

Location great centrally for every downtown attraction and Lakefront including Soldiers Field

Good

Not a lot The air conditioning was not working properly

Not a lot The air conditioning was not working properly

Location great centrally for every downtown attraction and Lakefront including Soldiers Field

Good

Ff

One of the staff was super nice and I love all u can eat breakfast Well one of the things that I did not like was when it was time to eat breakfast it was a lot of crumbs in certain areas and certain tables was not clean I really wish that they paid attention to that and had somebody to make sure that everything was more clean and I wish the housekeeper had made the room smell good you know because we came he was there for a few seconds and done he didn't do a really good job of wiping certain things down but other than that no problem

Well one of the things that I did not like was when it was time to eat breakfast it was a lot of crumbs in certain areas and certain tables was not clean I really wish that they paid attention to that and had somebody to make sure that everything was more clean and I wish the housekeeper had made the room smell good you know because we came he was there for a few seconds and done he didn't do a really good job of wiping certain things down but other than that no problem

Not enough towels when needed and beds were hard plus some staff seemed unfriendly

When I went to get extra wash cloths they didn’t have any and bathroom sink had some type of scaring on it which needs to be corrected Not enough towels when needed and beds were hard plus some staff seemed unfriendly

Room was very clean and spacious. Staff was very friendly and helpful. Bar/ Restaurant had great drinks and food, was perfect for weekend trip.

It was in a great location. Staff was sort of stand off ish with us, but charming to others and offered waters, but we were not offered any.

It was in a great location. Staff was sort of stand off ish with us, but charming to others and offered waters, but we were not offered any.

Very good

The location was perfect. Room was very clean, nice and big

Stayed as a solo guest here for 3 nights and the overall experience was absolutely incredible!! The atmosphere, the vibes, the pool & 24

I loved the location of this hotel, right downtown and close to everything I wanted to see. Right on bus line to take me to aquarium. Walking distance to Riverlwalk and Millennium Park. There were not too many dining option on the weekend which really surprised me. Property was great. The pool was too small for me to try it.

Clean room, and hotel - great location for downtown

Very clean room.

Room was clean and staff was nice. Breakfast was a little underwhelming, but still overall good. My only complaint would be my noisy room neighbors, but that’s not really on the hotel on the people staying next to us.

The location and the breakfast No microwave in the room

The room was clean. The food at the breakfast was very good. There was noise in the hallway that sounded like an argument in the middle of the night. It kept me up.

The room was clean. The food at the breakfast was very good. There was noise in the hallway that sounded like an argument in the middle of the night. It kept me up.

The location and the breakfast No microwave in the room

Poor experience in general.

Nice not in a too busy location of the loop area

The pool closing at 8 PM was disappointing, especially for families who are out during the day and hope to swim in the evening. When we arrived, there was a door jam issue and tools left in the room. The toilet also continuously ran and made a loud whistling noise. The nighttime staff, with the exception of one kind gentleman, seemed unwilling to help or move us to another room. One employee suggested having maintenance come in while our children were trying to go to bed, which was not ideal. After continued issues, we were eventually moved. The second room was finally the room type we had originally booked and requested. Unfortunately, we also never received the crib we had requested.

AWESOME!!

The pool My room didn't get cleaned when we were out. Everything was overpriced. The breakfast was NOT free as advertised, it was only free if I signed up with their rewards. Too much traffic in the lobby.

The pool My room didn't get cleaned when we were out. Everything was overpriced. The breakfast was NOT free as advertised, it was only free if I signed up with their rewards. Too much traffic in the lobby.

Great location and

Very clean hotel and Juliet who was at the front desk when we checked in was very sweet and very professional. Would definitely stay there again next time we are in Chicago.

Very clean hotel and Juliet who was at the front desk when we checked in was very sweet and very professional. Would definitely stay there again next time we are in Chicago.

Excellent clean room & very nice staff

Exceptional

Location and cleanliness

it was clean and nice! n/a

Exceptional

Location and cleanliness

I liked the location, the breakfast, the bar that had coffee. The view was outstanding. I thought $475 for 1 night was to expensive

it was clean and nice! n/a

Check-in was easy and staff was friendly. Overall, great experience.

Everything was pretty good. The room was nice and the shower! The bed was just uncomfortable did not get the best sleep.

I liked the location, the breakfast, the bar that had coffee. The view was outstanding. I thought $475 for 1 night was to expensive

Exceptional

Would definitely recommend a stay here. They think of everything.

Staff was very friendly and very accommodating

Very good

Everything was great

Very good

it was ok

Location was perfect. Rooms were comfortable and Quiet…A bit small Nice lobby and bar/restaurant

Nice lobby and bar/restaurant

Location Pool was not clean, we found poop and reported it to front desk, and next day when ask if they clean the pool the didn’t know anything about it.

Location Pool was not clean, we found poop and reported it to front desk, and next day when ask if they clean the pool the didn’t know anything about it.

Was not at the hotel long enough to participate in the breakfast or bar. Room was very clean

La ubicación es excelente y la habitación en orden y limpia tal vez ocuparía un poco de música agradable en el desayuno

The pillows were not comfortable, did not receive another blanket or pillows for the pull out bed.

The pillows on the bed were uncomfortable

Exceptional

Exceptional

I don’t recommend this location staff rude the parking is outrageous because there isn’t anywhere to park unless you pays the garage fee which is 60$ a day

Location was a bit far from my conference, but worth the 17-minute walk for such a nice place offering good value.

Location is good Can improve on parking. Also for 3 adults at least 2 beds should be given

Location, friendliness of the staff

Friendly staff. They already had our room ready when we arrived. It is very close to the Willis tower. We were able to walk over.

Don’t recommend spending the extra money for a city view it’s a scam there’s not even any accessible points for a view on any side of the building so it’s pointless if you’re gonna book just get a regular room u might even get a better view than I did lol, they also do the bare minimum as far as amenities and room service, place was overall clean and helpful staff

Location The bartender she was rude

Perfect location to walk to attractions. N/A

Beautiful property.. staff was friendly and helpful. Only complaint was the room was cold but I guess 75 is the normal temperature! Outside of that my son and I had a great time.

Place was very nice food was good staff was nice

Great service! Thank you!!

Stayed for the evening to see Hamilton. The hotel was clean and modern. Room was spacious with nice layout, about what we expected. Very disappointed with cocktail bar. The "bartender" took 10 minutes to take our order then an additional 10 minutes researching online how to make martini and gimlet cocktails that were ALREADY on the menu! The burger we shared as a snack before the musical and the breakfast buffet food were average at best. Expected more from Hyatt Hotel in Chicago Theater District with all the competition.

The view was amazing!

Noon checkout is priceless! Thank you. Hotel is very nice and clean. Will stay again.

Excellent location and nice property and roon! Would definitely stay here again!

The cleanliness, staff positive attitude, and access Location

The breakfast was always hot, very nice spread! Room was cleaned.

The room was clean and some of the staff were very helpful the only issue was there was no parking for the hotel.

Breakfast was good and the room was clean and the view was incredible

This place was wonderful!!! Staff literally was so nice and helpful and the hotel was clean and the pool was clean and me and the kids had a great time.

Clean room and business friendly

Small pool, overall clean, packed for spring break.

Great location clean room, great stay

Didn’t like the staff breakfast was pretty good went fast bar is nice room carpet needed to be cleaned staff was ok one was rude

My room did not seem very fresh. It didn’t smell bad but it was not a nice feeling. Everything was brown and stiff and uncomfortable. Felt like an out of date hotel. I was expecting more for the price and location. A bit too down at the heels.

Clean

There was not complimentary breakfast so we did not partake

The restaurant needed more of a selection. Pillows were too soft.

Breakfast choices were good and very tasty. Paying for a self-serve breakfast was ridiculous though! The bar served good, fresh food and the bartender was great!

Clean comfortable hotel in a great location for west loop and opera. Appreciated updated bathroom with great walk in shower and plush new towels.

Bar is ok.

staff

Everything was great

The best

Loved the room.

First we got there and the gentleman who checked us in didn’t inform me on hardly anything until I went to check out and got to the room and our view was a wall and they acted like I was supposed to know that! It stated continental breakfast my sons went down to see what it was about and said it was nasty and we went to the yolk and when I went to check out they tried charging me when it was continental! We weren’t informed we would be blocked in on leaving to go home plus I paid 59$ for parking come to find out being blocked in I couldn’t use my vehicle it was a disaster!! Worse room I’ve stayed in for years!!

Room was huge and nice. Slept like a baby

The walks are so terribly thin it’s insane; I was forced to listen to a conversation between a couple that wasn’t so great. The hotel maybe in the city “downtown” that’s the only draw in breakfast is sub-par, only a little pool (cold), had to buy 8 dollar water bottle, though the lady said she give it for free if I became a member. The couches in my room were stained (disgusting) as well as the chair was nearly low to the ground I couldn’t control the height…its was just an awful experience! Glad I only stayed for two days.

Disgusting. Needless to say- made us both uncomfortable. Embarrassed her immensely.

There was mold on the shower wall.

We flew all night and were very tired when we arrived at the property. We were so grateful to be able to check in early.

Room was clean and everything was good. Front desk could be a little more friendly especially one of the afternoon girls.

My husband & I stayed for 1 night. The room was spacious, modern and clean with a comfortable king bed. The water pressure in the shower was good. There are plenty of places to eat within walking distance. Breakfast was included and was basic but fine.

The stay was overall good. The staff was great. The pool walls look gross and dirty and the pool is kind of small. But not too bad. I did not have breakfast included in my room. The room is spacious. My bathroom toilet ran and there was no fan in my bathroom. I liked the layout of the room. Our neighbors kids were loud through the room. Overall good!! Thank you staff!!

Nice location downtown. Good for business stays . Excellent hotel. Very good rooms

This location was fantastic! Right in the middle of everything we wanted to see in Chicago.

As expected, our room was clean and in great condition. The pullout sofa bed was surprisingly comfortable. We had dinner at the restaurant/ bar and it was good. Very limited menu options, but what they offered was good enough. Last but not least, Julian was at the front desk and did our check-in and took our dinner orders (does he do it all?!) Julian was absolutely fantastic. He was attentive, helpful and very professional. His work ethic and demeanor are outstanding and make a difference and making us feel welcomed.

Clean comfortable room

The staff are very helpful and knowledgeable. Clean room and the Service is great. Breakfast is good too.

The room was great! Clean and comfortable, met all our needs. The staff and our treatment there was outstanding, very accomodating on a cold Chicago day

The room is clean and staffs are very nice.

Good

Lydia the manager was terrible. I will never stay here again

Clean room, friendly staff, good water pressure in the shower.

I booked a city view room and I was very disappointed with the view thought it would be more

The staff were amazing at this hotel and they have a lovely indoor pool area and a great breakfast facility which was not expensive.

I have stayed at better places for cheaper in chicago, not much to write home about if you catch my drift.

Julian was so kind to my family and I. Paying extra for the view was well worth it. The room had plenty of space for the 5 of us. Definitely would come back again.

I love the room + the view

Room was very spacious! Great staff and communication! Beautiful room with city views!

Yes

Everything was good at the Hyatt, staff were fabulous, the only downside is when you have to pay deposit they actually charge your credit card unlike say the Hilton they put a stop of 100 dollars on your card then realease it when leaving but the Hyatt doesn’t and it takes a few days to get your money back from them.

The staff was very helpful and nice. She upgraded our room view at no additional cost. The hotel was very clean and so was our room. We enjoyed the pool. Overall we had a very nice stay!

Great!

Very clean room! We enjoyed the small bar in the lobby. We signed up for Hyatt rewards and received free water bottles. Good location for sightseeing. Decent view.

My flight was cancelled due to maintenance so I called to this hotel BEFORE check in and they did not want to move or cancel my reservation. I called both Expedia and Hyatt and none of them cares for their clients. I was left alone in the airport with my small children!! They did not cared and they kept my money. I don't recommend this place and I will take the legal steps to get make them accountable.

j

The hotel was nice the guest in the room next to me not so much young teens able to check in and the were loud and disruptive

Big clean room with a great view. Will be saying here again

All of that! Very nice hotel, clean, courteous staff, great location

Very calm & cleanz

Well located, clean and modern hotel that does everything well without being outstanding. Staff were all helpful and dealt with things quickly. Soundproofing between rooms could be MUCH better though. The singing and loud TV at 1am and loud nocturnal activities at 3am from the room next door suggests they were *really* enjoying themselves but not great when you're jetlagged and need to attend morning meetings.

room was in alright conditions stain on the floor and couch when we arrived, other than that was pretty pleasant

Upbeat and friendly staff!

Yes 10/10 everything!!!

Helpful and friendly staff. It was very convenient you’re able to check out through the app as well as text the staff instead of calling or walking down. I always stay at Hyatt Place in the loop and look forward to each visit.

They don’t have parking and you must pay 65 dollars a night on the public parking across the street. On the positive side, the hotel is in a great location, a couple blocks from the sky deck and the rooms and pool are decent

There is no parking onsite, the temperature sensor was ~2 ft from the window so it was difficult to cool the room down. Small trash cans. Room service every other day, contrary to the daily that was advertised. Bathroom was really nice, great lighting; master switch to turn off lamps easily. TV available to cast to phones easily, wifi easy to set up, ample outlets on each bedside. Staff was super friendly and happy to help!

Would recommend.

Everything was great!

Cool

Pool is very small and always over crowded. It closes at 8 pm which is a bummer for the kids also our check in was 3 pm and our room wasn’t ready until 5pm

There should be a garbage can in the room. The fridge in the room should work. The breakfast was sub par. The plastic nubs on the bottom of the pool bruised my foot. The elevator was not operational during the entire stay. The staff were very kind and helpful, though. The pillows were very hard. The room was clean. The staff were great but the corporate issues were sub par (pillows purchased, pool design, room design, breakfast ingredients, elevator).

Good

Awesome staff, well located and maintained. Room could have extra bed sheet/blanket.

Thank you for a wonderful stay. The room was clean, the customer service was excellent and the breakfast was delicious.

The staff was great!

Clean room, good breakfast. Friendly staff

Very friendly staff great location clean and kid friendly would highly recommend

Friendly staff, clean room. Nice lounge / bar area.

Wonderful staff, clean an nice amenities. Better mattresses and pillows would be my only hope for next time!

The staff there was really welcoming

Affordable great stay close to Lyric Opera

The room was very nice & the hotel seemed very clean with friendly staff. Great location for a Chicago getaway.

Room was clean, hotel was nice overall but the neighborhood is a little sketchy at night. Next time I would stay closer to the River North area or Mag Mile.

We did not have any bedding or pillows for the pull out sofa. We had to go to the front desk for that. Also, the breakfast was poor. We didn't even have eggs.

Nice and clean room.

excellent overall

Clean and quiet

The sofa mattress should be updated as it is very poor quality. They did however place extra bedding and a second mattress to make it better. The room was clean.

Everything was amazing our room was beautiful. The young man working the desk on Saturday the 13th was so professional and helpful.

Clean and large rooms, very friendly and helpful staff!

Clean room, friendly & helpful staff

Very clean

Spacious clean rooms it’s certainly located and the staff was very nice. The breakfast was good and is buffet style the pool is also a nice feature for the hotel.

If u don’t book a view, u definitely not getting one. They need a real bartender, the ones they have are inexperienced. Spacious rooms and nice staff.

The room was peaceful. I appreciated the good water pressure of our shower. I felt that the sins of my ancestors were washed away, my skin exfoliated, and it helped me have a great sleep. Whenever Im back in Chicago, Id gladly stay there again.

Friendly helpful staff upon check in. Clean nice room.

Clean room and helpful staff

the room, staff worked with me as I have a disability and made the check in very easy and understandable.

Good

Room did not look like the pictures, the view was terrible.

I would definitely come stay here again! Staff and services were amazing! Super friendly, delicious breakfast, near a ton of stuff! Great experience!

Room was excellent. Beds were comfortable. Location was perfect for our activities. Staff was superb. Kids loved the pool. Will be staying again.

Very kind staff

The room was clean and the front desk staff was great. Our tv had no signal. Breakfast was sub par and they didn’t restock the food after 9:30 so we couldn’t eat everything. The breakfast staff was not friendly.

Staff was nice

Clean, staff was friendly!

Nice

N/a

Clean room

Everyone was so nice.

Check in staff was nice

Staff was great, room was nice

great stay, check in was easy

Would definitely stay here again.

Everything was great!

Good

Clean room, cool room/bathroom design, friendly helpful staff

Clean, large room, great location

Very clean

Great hotel for Chicago marathon. close to start and parts of course

Nice place

Overall, the hotel aligns well with its positioning.

Construction started at 6:45am. No one at the front desk told us about this.

The breakfast was great, the space was clean. I couldn't find the sofa linens and some of the outlets didnt work. Maybe there is a switch i needed to turn on? Maybe that needs to be labeled better.

Convenient location. Close to all tourist places.

Clean room , friendly staff

Good

Great stay would recommend

Great staff

Staff was incredible, such a seamless checkin and checkout. Great, safe location close enough to the riverwalk and plenty of coffee and quick grab food places nearby. Ate dinner at the bar and the food was great. Room was clean, quiet and comfortable. Overall I’d recommend to anyone.

We like this property and want to come back, but please fix the electrical on that side of the room and coach the team on service recovery. A simple fix, an alternative, or even a small credit would have gone a long way.

In a nice area nice staff. the room itself was run down and carpet felt very dirty. the bathroom fan was not working.

Hotel overbooked and we had to separate into different rooms. This made managing to travel with my son who is special needs more difficult since we had to split what adult was in what room. We then ha

Parking was a hassle

The room was average and fine for the night. Check-in took way too long, and I didn’t get into my room until after 3 PM. Breakfast also closed up way earlier than the posted time, which was disappointing. The best part is the location, which was really convenient.

It is kinda tucked away in the south of the loop area, but its clean, the staff are pleasant and the process to check in was quick and full of information about the property amenities.

Great place

Clean and friendly staffs

It was close to what we needed

Everything about the building was good, however, the check in was at 3 pm and my room wasn't ready by 6:00pm. In the end they couldn't give me the room i requested and ended up giving me 2 single rooms instead of a double and I had to sleep in a different room separated from my family. Even with all the inconvenience, they didn't even offer a compensation.

Good service and the room is spacious

Friendly staff.

The location was perfect, it was very clean and comfortable. Did have trouble with the bathroom door staying closed even after trying to lock it. The pool room was a little chilly, but overall was a great place.

Great price and very friendly staff

Love it

Biggest gripe is that the parking is down the street, and $62 per night! That really needs to be up front. The pool is indoor on the second floor with a max capacity of 25 but theres no place for their "pet friendly" guests to do their business. Their suggestion was to take a walk and find some gravel. Even airports have potty zones.

It was normal stay. Had bugs in the first room we received so we’re moved to another

Huge room!

Customer service is good and nice

Very nice

Very nice, friendly employees and the location is perfect.

Very nice

I was there for 2 days and elevator broke down 3 times. Fryer in restaurant was broken limiting menu. Walls very thin, so I got to listen to a crying baby for 2 days. Doors also sweaky. Carpets on floors are frayed by elevators. Needed to leave earlier and manager refused to waive last night, but also did not come out of the office to speak with me instead used an employee as a go between. As a past GM, I know policy could be waived and the room could have been resold as it was lollapalooza and an employee informed me that they were sold out.

Hotel was good for my family’s visit to Chicago. The only issue we had was the room was very humid and quite warm the first 36 hours regardless of what we set thermostat at. Even the carpeting felt damp. By our last day/night it finally cooled off and became less muggy (it was in the 70s outside so not heat wave related).

A great location

Disappointed

Stayed overnight however they didn’t have extra bedding for a third person.

It was clean and conveniently located.

Nice hotel in a convenient location. Staff was friendly, check in was quick, and room was spacious and very clean. Would stay again and will recommend to colleagues.

The room was a good size and very homey.

Great service and overall a great experience!

Brandon at the front desk was very informative and helpful! Very nice rooms

The property staff was very helpful.

Breakfast was good. Rooms were great! The sheets were a little stiff so- maybe over bleached.

Walkable, clean

We really enjoyed our stay, the staff was polite and helpful. Amenities were open and accessible and the rooms were spacious and clean.

Clean. Good location. Friendly staff.

I was very pleased with the location and price first & foremost. The hotel was beautifully taken care of and the room was very spacious of my family of 5. The only minor drawbacks is the pool is small (10 ppl max) can enjoy it comfortably. And avoid parking in the open parking areas!!! They will charge $50+ vs going thru iparkit app and save 50% and best part is you can locate, reserve & prepay parking all around the city. BEST KEPT SECRET!!!!

Great staff

The stay was overall great. Friendly environment and clean and comfortable place. No complaints!

O

Very good

Pull out mattress was very stained. So was lamp

No views of anything. It seemed so old and near sketch dark alleyways

Great hotel. The room was very comfortable. The hotel location is convenient to the downtown area & the train station.

Great stay! Upgraded for a better view just saw the side of building. So much for the "view". Staff was nice room clean would stay again!

Good and nice

.

We have a very nice stay

It was conveniently located and had accommodating staff.

I stayed for 5 days and didnt have housekeeping show up for the entire duration. I even requested housekeeping at the front desk, but still nothing. It is convenient and relatively clean, but really poor service.

Great hotel! Staff was very helpful. Breakfast was great. It was in close proximity to a lot of restaurants and fast food. It was also in a quiet area.

It was a nice experience. Beautiful hotel. The breakfast could have been better and the mattress on the sofa be was worn.

Perfect loop location near all the office buildings and river. Also close to OTC. Barebones and lacking charm, but got the job done and was clean!

The staff was friendly and accommodating.

The Room was too dark

Very welcoming

Clean rooms. As advertised. Staff was courteous and efficient.

Great hotel! Rooms were very clean and spacious.

Lovely hotel in a great location. Staff is excellent breakfast was great.

Definitely not worth the price! Room was clean so I will give them that one, but they changed my room from two queens to a one king.. mind you, there were 3 grown adults and

The last stay as free breakfast.

Great location, breakfast, and staff. I’d love to stay next time I’m in Chicago.

Was very comfortable and clean. I would recommend anyone to stay there.

Location is perfect for my business travel. Gym was nice, Hotel is clean.

Easy access with a great locatiin. Near good restaurants, clean and really nice staff

Nice property, staff was super helpful, and the room was nice clean and had a pretty good view.

The mangers attitude was absolutely horrible.

All good

N/a

Place was clean and pleasant

The only downside was expensive parking

Great location, nice rooms, very clean. I left one of my bags in my room and though they found it, they did not hold it for me till the next day when I could retrieve it. I did not get my bag back.

Great location

Amazing place

Nice area, easy/close parking garage, within walking distance to attractions.

Great place to stay 10/10

Excellent staff. Solid property. The elevator situation needs to be looked at. They have three elevators and one has been down for two weeks. Staff and service crew are using the other two elevators and the wait times can become extremely long.

Me gusto fue buena la atencion al cliente lo unico q no me gusto fue q el cuarto no tienen macrowe y la piscina muy chiquita.pero todo lo demas bien

Incorrect use of card authorisation. Unprofessional conduct by front desk employee.

Great for a weekend in the City visit

My stay was lovely. Couldn’t ask for a better trip. The staff was very courteous besides one lady who was there for the breakfast line but other than that it was fantastic!!! Would definitely stay again

Hotel was wonderful. The room was modern, clean and VERY large. It was near subway stop, client, and restaurants. My only complaint is that the motor vehicle noise was loud even though I was on an upper floor.

We got here early and they had our room ready for us. It was 9;45 am so we had time to see sites without our bags. Wonderful!

Friendly staff. Beds not super comfy though.

Last time we stayed here, the breakfast was included, so disappointed about that. Otherwise love this hotel.

Front desk staff was both friendly and helpful. The hotel was nice and met our needs for our stay.

Everything was great! Only issue we had was the pool closed earlier than the posted hours, so our son was bummed. It did open up in the morning, though, and was a nice feature to have included.

Friendliest satff and clean room. Great breakfast. Nice pool.

Wish it had better food options around the hotel but other than that it was great

No attached parking. There’s a ramp across the street but it was $62 a night during time of visit. 3/22/2025. Very tight temporary loading area. We had a group of 14 (6 children) so we had a lot of luggage but there were no carts or dolly available so we had to make several trips from the lobby up and down to our rooms. Description online was misleading— saying there was breakfast but it’s actually $11 per person, not complimentary. No microwaves in room. Pillows on bed were very small. No blackout curtains so we can see light shining from the large windows from the building across from us (about 30 feet) even with the blinds pulled down.

came in early morning and the staff on duty told us our room was ready (gave us a room key and all. when we proceeded to room, it still had guests in it. when we left for the day and came back around 1030 pm, our room was still not ready. super inconvenient & at that point could have driven home.

Great place to stay

They don’t offer complimentary breakfast they make you pay and it’s a limit of wristbands you can receive there are no microwaves in the room and the ones the had didn’t work

It was really nice and clean.

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Great

Only negative was the view of a brick wall from the room. We couldn’t see the sky.

I liked how clean and spacious the hotel room was despite it being located on a busy street. I liked the whole process my stay and look forward to returning in the future.

Staff was nice. The parking was horrible.

Very clean and perfect view

Friendly, helpful staff. Easy accessnto tourist sights and activities.

Loved every part of our stay. They were able to get us an early check in which was very helpful!!

Amazing everything

Great location, large sized rooms and close to shopping and amenities if you dont mind a short walk. Staff were very friendly and welcoming.

Great stay

Good

The staff was very helpful and friendly. Everything was very clean. Excellent location very walkable.

Expensive parking

Great place, awesome location!

Modern clean convemient

Good location. Clean. Modern

Convenient location.

Pool was closed on our stay

Had a great New Years Eve!!!

This was our second year to stay here for NYE. We have officially made it a tradition ❤️

This my 3rd time being here really and I do enjoy the property but the pool was cold normally it’s heated and it needs to stay open till 10 check in is at 3 but pool close at 8 that’s the only downfall..

Had a few discrepancies with one employee telling you one thing, then another employee telling you something different. For example, I reserved 2 rooms, at check in I was told they’d be connected, we get to the rooms and that’s not the case, it actually wasn’t even possible to connect 2 queen suites so now my family was split up on 2 different floors, and they resolved this with giving me complementary water lol. Then I was told when I checked in we had free breakfast, get the bill at the end of my stay and my guests and I were charged for breakfast every time. However when I called the issue was resolved immediately. Nice location, very clean. No other issues. So I’d still recommend staying here, and I’d stay here again.

Could have been better. Great location.

Very nice would stay again

The rooms were spacious, nice, clean and quiet. Walkable to stores and restaurants.

The place was very beautiful and detailed

It was clean and nice.

Parking was $60 a night

Very convenient location. Nice and clean hotel. Accomodating staff.

Really enjoyed my stay. Def would return

Staff was amazing greeted my group coming in and going out. Check in was easy and check out was even easier. Bartender downstairs was great. 10/10

It was solid. Had some trouble being overcharged when we checked-in but got it taken care of.

It's an amazing location, close to subway and River walks

We have stayed here the previous 2 times we have been in chicago and will stay again. The staff is friendly, the rooms are comfortable, and the location is convenient. Affordable WITH a pool.

Absolutely enjoyed our stay. Customer service was friendly, attentive to our needs, and very accomodating. The fitness center was spacious with plenty of different machines, and a beautiful view of the city. The breakfast was hot and delicious. We had a family room with a sleeper with a great view. It was abpleasurable and comfortable stay. We will definitely stay there again.

Great Property

I loved that the location was close to shopping and dining.

Stayed here multiple times.

highly recommended

Great please to stay

--The couch had large stains on the cushions. I honestly didn't feel comfortable sitting on it. --The bed is FIRM. If you like that then this is the place for you. I ended up laying on pillows to help. --Before making my reservation I called to make sure they have room service. They said yes. Upon my arrival I found out they do not. You have to go downstairs to get your food if you order it. Not a deal breaker, but wasn't what I was told.

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Personnel was very nove

Was in town for the weekend for Ohio state vs northwestern game at wrigley field. Stay was great, room was clean breakfast was great and had a late dinner, pizza and wings thats was good as well. One suggestion is valet parking!

Everything was great! I would stay here again

Friendly staff,easy check in,nice room. Breakfast was excellent

Friendly staff and clean

Room was clean and nice. Big room with plenty of space. Woman working the front desk at check in was helpful and pleasant. Very satisfied

Perfect location in downtown! Nice rooms and very clean. We had no complaints during our stay.

My experience at this hotel was a really good one if ever in Chicago again will stay here again

Quiet and close to union station.

Hyatt place is right in the prime Chicago metropolitan center within walking distance to key places like the Willis tower, the bean, London house and the Chicago River. Great overall service, sanitary rooms and great amenities. I highly recommend

We love it! Nice location & accessible to great spots in Chicago!

It was excellent but the banana cream pies were a little too old and expensive

nice and clean

Very convenient location in downtown Chicago! I dislike that there were few amenities in the room (MICROWAVE) & I think it’s crazy that breakfast isn’t complimentary considering you already paying for your stay.. but nice hotel, great location!

I really liked the pool and fitness room

All was good!

Great location, friendly staff!!!

Good location for taking in downtown attractions.

Good location in the loop but not a lot open still since Covid. Rooms were not cleaned at all during stay and coffee facilities not refreshed everyday either! Paid $75 deposit supposed to be refunded after 3/5 business days but still waiting after nearly 10 days

Great

No service came to clean my room or bring fresh towels during my 2 day stay. I found old food under the couch, which was disgusting. The lightbulbs in the room needed to be replace and were flickering nonstop.

Na

I loved everything about the property, from cleanliness to polite staff. The only thing I was dissatisfied with was that they offered to do housekeeping every other day, so I requested every day (which is included). On our second day housekeeping came by and we weren't quite ready to exit the room so I asked the lady to come back in about 20minutes and it turns out she never came back at all. My room was not clean when I returned from my business meetings that evening.

Clean hotel in great location. Liked the way it was decorated for Halloween.

Good location, but nothing else special about this hotel. It’s a basic Hyatt surrounded by expensive unique locations.

Clean room

Please if you’re looking to have a good trip do not stay here. We asked for a city view and received a brick wall. The mattress was allllll stained it was very gross. The pillows are extremely uncomfortable and when we asked for a room that actually had a city view all they offered to refund was 15$. I urge you please if you want to stay here and are torn between another place please please pick the other place. There’s no valet, parking is down the street. Not to mention the pictures are very misleading it looks like there’s separate rooms or at least space between each bed and there is not I do not recommend the suite for 5 people you will have a terrible time. Also the air condition sucked and they charged us 4.50 per water bottle. Only good thing was the makeup remover lol never ever staying here again