Renaissance Chicago Downtown Hotel

Wonderful location Downtown by the river.

I like the location, it is walking distance to just about any and everything. The view right on the Chicago river was beautiful, the security was great felt very safe. The was very comfortable and relaxing. I didn’t like the price of valet and no microwave to warm food. Not sure if there was one available for to use outside the room.

An excellent property in a great location in Chicago. Walking distance to Michigan Ave., the Riverwalk, the Red line and lots of restaurants and bars. The hotel service was excellent from the check in to the restaurant staff to the bar service. Everyone was friendly and helpful. We'll be back!

Beautiful view , very comfortable bed Was very disappointed with the wait staff at dinner, she had a terrible attitude

Beautiful view , very comfortable bed Was very disappointed with the wait staff at dinner, she had a terrible attitude

It was in the heart of downtown & we felt very safe. The bartenders ignored me one night while they tended to other customers.

It was in the heart of downtown & we felt very safe. The bartenders ignored me one night while they tended to other customers.

Excellent and helpful check in, excellent bar and restaurant. Room was clean and quiet. Location was fantastic right near the river walk, Michigan Ave and the red li e.

Love staying here.. when traveling to Chicago

The breakfast menu was genuinely great, and surprisingly quality meals. Surprising for a hotel, not the establishment or Hotel names itself. The hotel staff was friendly from the get-go. The waitresses/bartenders were respectful and very helpful. Will be coming back again.

The staff was exceptional. They went over and beyond being helpful with a family was too small children.

Clean well-designed rooms. Comfortable beds, excellent location.

Great location Destination tax

Staff was great, beautiful location, lobby and bar was amazing.

They don’t do refunds just something to be aware of. I lost $400 bc my plans changed- even when I protected my stay and Hotels.com did not reimburse me either. Otherwise location is excellent- get a River view- it was a highlight of our 24-hour stay- bar drink are like $20 a piece just a heads up. They also charge a $30 fee for just being there in the hotel. Super close to Chicago theatre- 2 minute walk, which was amazing since we were going there.

No toiletries in the bathroom like shower caps, cotton swabs, etc.

Great location and bars on property.

Customer service amazing and hotel clean

Exceptional

Loved the hotel

Unexpected luxury in the heart of Chicago

Friendly staff close to theater and great food

Parking was easy and the views of the river from our room were incredible

Exceptional

It was spacious, clean and modern

It was spacious, clean and modern

Clean and nice looking lobby. Staffs were all very nice. They were able to give us a room a few hours before check in time but our city view wasn’t that great. River view would’ve been better if I would’ve known about all the tall buildings by us. We also got a room by the elevator so lots of traffic, but the noise levels from outside the street and from upstairs were all so bad. So it was a big drawback of our 1 night stay.

Every was amazing! The start was nice and friendly! Everyone was so helpful!!

This hotel had wonderful staff. The hotel had anything we needed.

Superb

The location the staff was amazing valet was great Had no issues

The location the staff was amazing valet was great Had no issues

Clean Room, Friendly and attentive staff

The room wasn't what I expected; it didn't match the photo. I asked about it, and they told me that was the room.

Exceptional

The room had a great view of downtown and was very clean. The staff was friendly and the pool was nice.

Loved the city view and the spacious junior suite!

All amenities were great!

Very good

Exceptional

Exceptional

Everything was great - location, service, room.

Everything was fantastic at this hotel. The staff was friendly and helpful. There was always plenty of seating in the bar area. Breakfast was delicious.

Everything was great! Amazing service from the valet to the bartender to the front desk. Everyone was great! One thing was just the TV didn’t have the greatest reception it kept cutting in and out while we wanted to wind down for the night. But overall 5/5!

Great bar lay out in lobby with great bartenders. Amd of course, incredible location downtoen

We walked out of breakfast after not being served for 20 minutes. My bill was messed up and the front desk asked me to run around and talk to people in another area to resolve it. Nice hotel and location, but bad service culture.

Great

Pool was closed for renovations sadly. Everything else was great as usual!

Very clean and nice room

The staff were so helpful and courteous during check-in and with any questions I had. I feel that WI-FI should just be included at the hotel. They did deduct the charge, but it feels this should be part of your stay instead of being charged.

Very nice, clean, and great location. The staff members were great No complaints

Very nice, clean, and great location. The staff members were great No complaints

Very nice

Exceptional

Great location to the Chicago Theater

The room had no desk. I’ve never experienced that before.

I’m a repeat customer, this is the perfect location offering great views of the river for New Year’s Eve fireworks. This time, we noticed the room was drafty but when you pull the heavy drapes, it definitely keeps the room warm and toasty. There also was no body wash in the shower, luckily we brought our own. Other than that, we enjoyed our stay! Staff was professional and service was great.

Exceptional

Very clean, staff was very informative of nearby attractions and restaurants

Wonderful location and staff was top notch.

location, staff, beautiful room view. women cycle products easily available if accident happen. $300 charge fee on “hold” which still means that money is not usable for your leisure. no microwave in room have to wait for someone to bring one up.

$300 charge fee on “hold” which still means that money is not usable for your leisure. no microwave in room have to wait for someone to bring one up.

Food was overcooked and not flavorful

The location alone deserves applause—steps away from an impressive lineup of restaurants and just around the corner from the iconic Chicago Theatre, which adds a touch of old-school glamour to the stay. What truly elevates the experience, though, are the views. Waking up to the waterfront feels like the city is showing off just for you—calm, beautiful, and effortlessly photogenic. It’s the kind of view that makes you pause mid-coffee and briefly reconsider your entire schedule for the day. Equally memorable is the staff. Every person we encountered was genuinely wonderful—kind, attentive, and remarkably composed. It’s important to acknowledge how challenging it must be to care for guests, especially during one of the busiest times of the year like New Year’s Eve, when expectations are high and the pace is relentless. Yet the team handled it with grace, warmth, and professionalism that never felt forced. They made a demanding job look easy, which is no small feat. Convenient, vibrant, and visually stunning, this hotel strikes a rare balance between energy and elegance. Whether you’re in town for dining, shows, or simply soaking in the scenery, it places you exactly where you want to be—front and center, with a view, and supported by people who clearly care. While we genuinely enjoyed many aspects of this hotel—especially its prime location near countless restaurants and the iconic Chicago Theatre, along with the beautiful waterfront views—there were two issues that noticeably took away from our stay. The biggest disappointment was the in-room dining experience. We were traveling with children and, given that it was New Year’s Eve and restaurant options after 8:00 p.m. were not realistic for our family, in-room dining felt like the perfect solution. It was meant to be a special moment: sitting together by the window, enjoying the view, welcoming the festivities as a family. Unfortunately, that vision fell flat. Our meals were delivered in basic takeout boxes—no real plates, no proper cups, no presentation at all. For a hotel of this caliber, especially given the premium pricing, this was surprising and frankly disappointing. The food itself was overpriced and unpleasant, which made the experience feel even more off-brand. One of the small luxuries of in-room dining is the feeling of being cared for; instead, it felt rushed and impersonal. We do appreciate that if a hotel offers in-room dining, it should come with real plates, proper glassware, and thoughtful presentation—this simply missed the mark. The second issue was the temperature control in the room. It was extremely drafty, particularly near the windows. We had to turn the heat up to 80° just to remain comfortable, and even then you could still feel the cold air coming through. It took away from what should have been a cozy, relaxing stay—especially during winter. Overall, the hotel has a lot going for it in terms of location and views, but these two issues—poor in-room dining execution and significant drafts—were hard to overlook. With some attention to comfort and guest experience, this could easily be a standout stay. As it stands, it fell short of expectations in moments that mattered most.

Me robaron en el valed parking los mismo que trabajan ahí me parece una falta de respeto

I loved

Yes the food was fresh bar had excellent selection

Room with a view of the fireworks to celebrate the new year. N/A

Great location, friendly staff and clean, comfortable rooms

Clean, walkable, and nice place

Location and the small cafe for coffee and snacks The $30 city tax. But got $15 in coffee each morning, which made it nicer

It was great

Location was great. Staff was pleasant

Valet way too expensive $88 per night and they wanted $15 a day for wifi. The rooftop was closed so we didn't get to see that.

It was amazing. The staff was nice. The bar was great. The only thing i didn't like is, we paid for an upgraded room for 4 people, but only 2 could get breakfast....a little odd but over all a great experience!

Nice view from our room. Close to all the tourist landmark in Chi-town. Nearby train station.

Still confused about the free breakfast. Where was it?

Pool is great for kids. Location is great. Room service is very fast with all the normal options. Having the bar in the lobby was a nice touch. Also able to check in at noon which was awesome, but probably won’t always be like that Ok this might be dumb but the milk and OJ in the mornings suck. It’s not fresh, the juice is a tiny little minutemaid bottle and the milk comes in those tiny cardboard boxes we had at school. It’s not even about the money, but paying $9 each for a 25 cent milk carton felt like they were nickel and diming me

Accessibility Restaurant was expensive but not very good quality

Friendly staff!

The staff are all very kind anf friendly though. And the room was very nice and comfortable.

Just wish the roof top was open other then that everything was great. Manal at check in was so sweet and amazing.

Room was clean, could have spit cleaned the restroom a bit more(walls). Telephone did not work had to contact front desk after locating their number via google search; room was supposedly deep cleaned due to allergens but when I walked into the room you could smell pet dander. Curtains did not fully close and toilet did not always flush; sink and tub water also had a slow drain causing build up and back up like the toilet.

Everything was perfect for a night stay the people are kind and helpful.

Location and staff.

Great bar amd restaurant room was clean and staff was amazing! I will say i stayed here in 2020a

Upon checking in, my room was not a "Riverview" one and there was no complimentary breakfast - the front desk said that these were not included in the nightly rate that I paid for. Lastly, there is a 30 USD/night designation fee that you are notified about after the completion of your booking - this should be highlighted clearly prior to the booking.

Good stayi

Hotel was very nice and comfortable.

A great stat, great location, great view

Our room & the hotel in general very clean & conveniently located walking distance to everything at the same time very quiet in our room.

Nice location; everything else was average

Perfect location for the event we were attending and staff was awesome. Keep up the good work.

Terrific location right on the Riverwalk, close to everything we wanted to see and do. Easy check in, staff were terrific. Facility was very well kept with plenty of amenities. Our room was very nice, the only negative was that there wasn’t a way to keep the bathroom door open, it always slammed shut. Overall we really enjoyed our stay and would recommend.

Perfect area for walking, site seeing, and the river!

Me and my kids loved our stay at the hotel. The staff was so nice and kids loved the pool.

The hotel was close to a lot of places so I was able to walk almost everywhere. The room was clean and spacious and it was cleaned everyday.

Very good hotel with a great location. Front desk has always been friendly and helpful. Quiet room and comfortable bed. Clean as well. Only complaints which are probably standard for most locations would be; have to pay for wifi and there was a 50 dollar early check in fee.

Exceptional hotel with attentive staff. You can’t beat this location!

Close to riverwalk and subway stations

Great staff

Wonderful service and a great and convenient place to stay!!!

The bar and accessibility to downtown

The hotel wouldn’t give me a refund, I couldn’t make it to Chicago tried canceling for two days, had a rental car issue

Didn’t eat the breakfast The website said you had a meal voucher wasn’t told about had to buy my own water and it was overpriced

The rooms were clean rooms are a little run down. could use a facelift. they don't match the decor or look of the lobby.

Clean room Amazing pool Tv that works! TJ at the reception was amazing

Nice property with a view of the tiver.

location

Great location!

The location and the staff were great. Breakfast was also very nice. The room was old, bathroom door creaked all the time, the room was a bit smelly in a funny way and the shower drain was somewhat clogged too. The room definitely needs a renovation and some maintenance.

The toilet in room 1901 was so small felt as if we had to squat to use the toilet. Like it’s was for a midget

Great location

Hotel was very clean and in waking distance of Chicago's activities

I loved everything about the property! The staff amazing, the rooms were clean, it’s so close to a lot of restaurants and attractions. My only complaint would be the valet staff they're not so friendly and very unorganized.

Location can’t be beat, Starbucks connected to the property, beds were comfortable and the bathroom had nice amenities. Generally we felt the room was clean and well kept. We also loved that you could get great tasting cold water from the workout room!! Things that can be improved-more hooks for towels, bags in bathroom. This was a struggle. Sink area was small for two people. Bathroom door wouldn’t stay open which meant we used the garbage to keep it open often. Finally, the “resort/amenity fee” offers some benefit, but not enough to merit the price of it each day. Usually avoid hotels with these fees, but wanted the location so settled. Probably won’t pick it again if the price is my competitive.

Chase in St Louis is a good exanple. The Drake cd stand a little bit of an update. The furniture was a bit wobbly, there were awkward repairs in the bathroom, the sofa bed was painful, plus there was no refrigerator in the room and the toiletries were crap. But the room was HUGE and full of the kind of dated glamor that makes staying at a place like this an event of its own.

Had to wait over an hour for my room to be ready which is ridiculous

Staff was very attentive. Enjoyed the rooftop bar after our event that day.

Excellent touristic place in the world.

Please add guest parking

This hotel was comfortable, stylish, and in a great location. Our room was clean, and we loved the beautiful view of the Chicago River!

All the staff was friendly and helpful and the property well maintained

The location is perfect and the view immaculate. Loved my stay at The Renaissance. Definitely staying here again on my next visit.

Enjoyed everything about this property! Very nice area, walkable. The rooftop bar was amazing. Clean, friendly staff, lobby restaurant and bar. 10/10 overall.

Enjoyed my stay

.

Property was updated and in a great central location in downtown.

Awesome experience! 100% recommendation

Good experience. Friendly staff, clean room and terrific location.

I like that it was in the middle of downtown and you were able to get to great locations in a reasonable amount of time!!

Love this place!

The room had an odor. The TV was inoperable most of the time. The hotel is not bad, but our stay wasn't the best.

Great location, friendly staff with plenty of amenities

Except charging fees for random things everything was great

This hotel is fantastic! Definitely will be returning

Great room overlooking the waterway.

Only negative: Food and beverage VERY overpriced.

Must stay at the Renaissance in Chicago was very good. It was walking distance to everything and the people at the front desk was excellent.

Very professional staff, helpful. Nice stay

The hotel is very nice and the staff extremely friendly. I I’ll return there in the near future.

Beautiful property. The lobby is very impressive. My first thought upon entering was to look forward to having a drink at the bar with friends and family that night. Room and bathroom very clean. Fabulous view from my room 1930. Concierge and driveway/valet attendees were very helpful with taxis/Uber assistance as I was traveling with my 86 year old Mother. On two separate occasions they offered to drive us to our destination in the hotel SUV (small fee. It worth it).

Best location

What we like was VIEW

This is one of the best marriotts I’ve stayed at in a long time. I had a very minor incident during my stay with room service and the managers took care of it immediately (including some comp champagne and chocolates) and I was very impressed, I didn’t even have to ask what can they do to make up for it because they beat me to the punch! As a former employee of the Marriott brand I was always love the hotels and this stay reminded me of why I love it so much. Very walkable and so many shopping/food options near by. 10000/10.

Excellent location, great for walking. Clean establishment, attentive staff. Definitely would stay again.

My stay was amazing. I will stay at this location again, preferably in the summer though it was kind of chilly but everything about the hotel I love

Great

This property is beautiful, convenient and the staff are amazing!!!

Really like the way they treat people

Excellent hotel in a convenient location.

Noted above.

Great place to stay

Great place. Curtains were filthy though.

Everyone was helpful and friendly

The service was great

Excellent location right in the heart of downtown Chicago, nearby train stations going into all sorts of directions (incl Union Station & O’Hare), plus key sights, shopping, and restaurants in comfortable walking distance. Very friendly and helpful staff. Lots of amenities on site. Beautifully designed lobby and dining areas as well as generously sized rooms exude a welcoming and warm atmosphere. Would come back anytime.

It's was one of the nice hotel I have ever stay in and everyone was so friendly

Excellent

Average for the price. Check in Staff was not friendly. Valet staff was very nice. Location of the hotel is right next to tram and was loud along with all the police sirens.

Room & dining options were great. Location is an easy walk to many dining, shopping, and entertainment options.

And the indoor pool and workout facilities were very nice. I’m already planning to book another stay soon!

Walkable and convenient. Very close to the riverwalk,

Beautiful hotel! Wonderful people loved it

My wife and my favorite hotel in the city!

This was my second time visiting this property because i liked it so much the first. This time I brought my kids. They loved the room, pool, and being in walking distance from attractions, shopping, and good food. This will be our go to place to stay when visiting the city.

I loved that it was close to restaurants, theaters, L-stops, bus stops. It was also nice to be right by the river. Everything worked well for us doing our 5-day stay in Chicago. Thank you for the hospitality!

Nice hotel in a great location. Room service very good. Some issues this weekend with elevators and toilet.

Very convenient.

There was no vending machine to buy a drink which forced you to leave the hotel or pay high prices for it. For the price you should have internet free.

Excelent Service!!!

Nice hotel, decent location, but beware the view of theTrump sign across the river & prepare to gag. The room was clean and beds comfortable. Neither the heat control or toilet flush were working properly. We were forced to pay for a "destination package" of $25/day for hotel food -- will never stay here again because of this. The menus of the 4 or 5 eateries was unappealing. We settled on one since we were forced to partially pay for it anyway. The food was bland at best; we requested extra salt and pepper just to give it some flavor. Room service breakfast on day 2 -- again forced to partially pay for it. They forget to cook spinach in the omlet, so dumped a handful of uncooked spinach in the tray and threw the omlet on top. The third omlet ingredient wasn't included at all. I'm in downtown Chicago; I can walk less than block and get good food. Maybe this is why they force you to pay for hotel food; otherwise no one will eat it. We were on the 12th floor, with no sound proofing to the outside street, so listened to repeated sirens and bucket boys drumming into the night. As I said, will not stay here again.

Great

Beautiful hotel right where everything is! Great staff who were eager to help with our things. Room was refreshed every day. Pool area was clean and it was warmed. High class place for work or pleasure. I will stay there again!

Service was Excellent

Met staycation needs.

Great views, friendly staff

Perfect place to stay if you are going to the chicago theater. Just a quick walk across the street. Many restaurant options in close proximity. Very clean and friendly, helpful staff.

I liked everything about it

We had a wonderful view. Good breakfast. Right next door to Chicago Theatre and Mccormick's steakhouse.

Great service

Lovely property, attentive staff

Wifi instructions were incorrect. Called front desk and got transferred to technical support which never answered. Nice hotel but it seems they need to tighten up their customer service and basic systems.

great location. enjoyed the suite

Breathtaking and modern. Right in the middle of downtown yet an oasis unto itself.

Great location! The hotel was very clean and up to date. All the employees we came across we very pleasant and knowledgeable.

Great location with a nice view of the river.

It was an okay experience. We ordered room service and the grilled cheese was not tasty at all. The $100 hold a night I’m not a huge fan of and the room needs updating for the price we paid. Also the mini fridge in the room wasn’t plugged in which took some time to figure out. I give my stay a 6/10

Great hotel.

We had a lovely view of the river, especially of the city lights at night. The hotel was clean, the bed was especially comfortable, and the staff were lovely. The nearest metro station was a short walk away and there were plenty of dining options nearby. Can't wait to stay here again!

The hotel is in a perfect location to shop on State Street or Michigan Ave.

Excellent. Loved our stay

very nice accomodations

Stay was very nice the only issue we had was that there was no prior notice regarding the state of the two places to eat within the hotel (a huge part of the reason we booked here was to stay put and eat in the hotel.) upon call to the desk that evening discovered the Roof location was closed until 1/11 and we were directed to the downstairs location - upon our arrival down there we were informed that it too was under improvements and was not open to be able to sit at an actual table and eat. Since we had not made any other arrangements, we were forced to dine at the bar. Food was good and drinks were good however we had not planned on spending the money we did to stay at a hotel where we had to dine while sitting at the actual Bar.